I ordered a leotard for my daughter's 4th birthday at least a 1.5 weeks in advance. I received confirmation that the leotard had been shipped out 3 days prior to her birthday. So I called this company to see how long would I take for me to receive and the man I was on the phone with told me at least another 3-4 days. REALLY!!!
So being that her birthday outfit wasn't going to be complete I told him if I return it will I receive a full refund. He says yes and we hang up after about another 3 min conversation. So then he calls back not even 10 mins later, says "Well the leotard hasn't shipped yet. Would you like me to go ahead and cancel since it's still at our facility?" You got to be kidding me. So the confirmation email was a fluke?! I told him "Cancel my order and refund me my money." Now it's been almost 4 weeks and no refund yet. I have called several times and gotten the same story over and over. BEWARE of ordering from this company. They are not what they may seem.
LAS VEGAS, NEVADA -- I ordered some ballet shoes to wear at my wedding. Not only were they really bad quality, they didn't fit. Even after all of the sizing recommendations, they were not the correct thing for me. I returned them and according to the website it would take 5 to 10 business days to receive a refund. It has now been 5-6 weeks and I have not been given a refund.
I have sent many emails to this company as well as calling several times, only to be hung up on. I did get a hold of someone there who apologized and said that my refund had gotten off track and it would be taken care of that day. That was five days ago. I would not recommend that anyone order from this company. They are not about the customer, they are about keeping people's money without rendering a service.