Very Disappointing, They No Longer Offer Value For The Customer
Posted by Ok4now on 01/17/2013
Darden owns and operates 1,936 restaurant locations throughout North America and has more than 180,000 employees. They do not franchise their restaurants. Most notable are Olive Garden, Red Lobster and LongHorn Steakhouse. I have dined numerous times at all of these restaurants. Over the past year I have noticed a decline in value and numerous complaint posts. Specifically the portions have been reduced while the prices have increased. Also many complaints of slow service.
Olive Garden used to be one of my favorites, they gave the customer their monies worth. After trying numerous locations the portions are like an appetizer with higher prices. This Darden chain seems to have the worst service.
Red Lobster, while still offering good food is no longer price competitive. Again they have really reduced the portions. Example: For $25.00 you get a petite lobster tail, 8 tiny shrimp on a stick and 4 small scallops. For $17.00 my local diner offers a huge broiled seafood combo with a 5 oz tail, plus soup and a really good salad bar.
LongHorn Steakhouse, again no complaints with the food. They advertise a Filet stuffed with lobster for $28.00. Hope you're not hungry because this will be gone in 8 bites.
Conclusion: While the food quality is good the small portions and increased prices offer no value to the customer. Also there are too many complaints for slow/inferior service. You are better off avoiding this chain and spending your hard earned money at a local establishment that appreciates your business and offers more value.