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David Stanley Dodge

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Free Tires For Life Is A Come On - Don't Believe It!
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MIDWEST CITY, OKLAHOMA -- It would be best if you did not let the Free Tires for Life incentive influence your decision to buy a new car. I fell for it at David Stanley Dodge, in Midwest City, OK. I drive a lot and thought that new tires for life would be a great benefit for me, so it most definitely did influence my decision to buy my new Dodge Caliber. You, hopefully will not make the same mistake. Don't get me wrong, I like the Caliber, it's a good solid car. I just do not like the dealer, and their tactics. These are the reasons the new tires for life is a bogus incentive, and virtually uncollectable.

1. "for life" is defined as as being "6 years", only. This is, of course, the age of my pre-schooler, and she, so far has not needed any tires. The specified reasoning behind the short life span is: "based upon the typical lifetime ownership of a vehicle by its original purchaser". This is specified in the reward certificate for new tires that they give you -after- you buy the car. This, I find to be extremely misleading, but at least "life" is in the definition somewhere.

2. Tires for life is limited to two sets or 8 total tires, so if you need more tires in your 6 year life, too bad. Again, this is specified in the Reward Certificate you get --after-- you purchase the car, you don't know these little details beforehand.

3. You -must- perform "100%" maintenance on the vehicle at the David Stanley dealership. This means all, all oil changes, tire rotations mechanical problems...everything. Also, you must follow all, "100%", of the maintenance schedules according to the owners manual recommendations. Some of the recommendations for the Dodge Caliber, in my owners manual are: Oil changes every 3,000 miles, tire rotations every 6,000 miles, and several others. If you live far from the dealer, move, or work away from home for extended periods, or just miss any one part of the recommended maintenance for your car,---"THE ENTIRE TIRE REWARD CERTIFICATE IS VOID", forever (and that is for life). Maybe we should call if "No Tires for Life" instead of "New Tires for Life"

4. They will not replace any tire with less than 25,000 miles on it. Of course you can see that this would require at least 8 oil changes, and three tire rotations...at the dealerships inflated prices.

5. They will not replace any tire damaged for any reason. They only replace tires worn down by regular use, and then only after 25,000 miles. So, if you have any problems before 25,000 miles, tough luck.

6. -They- are the ones who judge whether or not your tires need to be replaced, and meet their qualifications for replacement, not you. My tires were obviously worn and had 38,000 miles on them, and the maintenance supervisor told me that they were not worn enough to be replaced, even if I had met their strict maintenance schedule.

I know all of these things because I tried to collect on my new tires. I had some oil changes, and a tire rotation done at other locations while I was out of town for an extended time, and had missed a tire rotation. I didn't realize these were requirements, because I neglected to read the fine print on the reward certificate.

Read this and don't make the same mistake. If you like the car, buy it, really it's a decent car. I would recommend not buying from David Stanley, but that's just me. The only problem is, what dealer is better? Are there any good dealers? Saturn, maybe? (The planet not the car, or... maybe the car) Just don't count on getting any tires through this program and don't let this bogus incentive fool you into buying a car. Buy it on it's merits, and choose your dealers accordingly. From now on, I know I will.
     
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Slimjim on 2009-06-05:
Good review. I agree with you the requirements are unrealistic, inexplicably restrictive, and should be disclosed before purchase.
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Fraudulent & Deceptive Advertising
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MIDWEST CITY, OKLAHOMA -- On June 27, 2009 David Stanley Dodge advertised they would "take $15,000 off of MSRP on any 3/4 or 1 ton quad cab truck". Small print included the usual "dealer retains all rebates".

The dealership was visited and a 3/4 Ton quad cab truck was selected. Their initial sales price offer was $5,000 more than advertised price. When confronted they acknowledged the ad and also stated that the $15,000 off was a much better deal than their various incentives which I am elible for and asked about.

They never did better than $3,000 more than the advertised price and finally claimed the advertised price was with all available incentives claimed - a complete reversal of their original statements.

We had purchased a new Chrysler earlier in the month and were familiar with the Chrysler / Dodge incentives and had brought the Affiliates Rewards Certificate, Owner Loyalty proof of ownership, etc. to the dealership. The only incentive we did not qualify for was a $500 Active Military discount. When we tried to get the dealership to list and summarize each incentive based on their "revised policy" to which they refused and repeated ad infinitum "That is the best we can do".

They also lied about the current Dodge factory incentives. The posted incentives indicate $4000 cash back or Low APR financing. The Sales Manager said no, that is not correct and they can do both. When I handed him a copy of the offers from the Dodge website he looked shell shocked and demurly exclaimed that well, he thought he "could do both".

We did not buy the vehicle, have filed complaints with BBB - where deceptive advertising has already eroded their ratings - and am registering complaints with Chrysler LLC. Watch these David Stanley Dodge people - they will misrepresent and misconstrue anything to their Advantage.

     
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Disaster Worker on 2009-06-30:
You sound like a very informed consumer! Good going!
MadMonk on 2011-12-04:
I recently experienced their shady practices when I visited them concerning the possible purchase of a new truck. Their advertising states (verbatim). Buy any new Dodge Quad cab or Crew cab pickup and get a check for $15,000
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Taken by David Stanley
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MIDWEST CITY, OKLAHOMA -- We were in the area so we just decided to stop in and look at new trucks to see what they had. The salesman came out and we told him that we were interested in a 1 ton diesel. He showed us the ones he had in stock but the one we liked the best didn't have a sticker on the window so we asked how much it was. He said he would go inside and check. When he came back out he gave us the price of $45,365.00. So we went inside the office to start the usual back and forth stuff. We unfortunately ended up buying the truck on the spot, which was a very bad mistake on our part because we weren't prepared and we made the mistake of stopping at the dealership pretty late in the evening. After signing all the financing paperwork which didn't get explained to us, probably due to time factor, we ended up with this truck. After getting back home that same night, which was a Saturday, I got on the computer and started looking at David Stanley's website. To my surprise I found the same exact truck, I know this because the VIN and stock numbers on the website were the same numbers that were on our purchase and finance paperwork. But the price they had advertised on the truck was $35,872.00, almost a $10,000.00 difference. Also we did a trade in with our truck and we received about $4,000.00 less than what we found it was worth in the NADA and Kelley Blue Book value for trade in. Also when we had asked the salesperson what incentives they had for the truck we were only told that they had either $4500.00 off or 0% for 72 months. Of course after getting home I also found they were running a special of up to $15,000.00 off the MSRP on all 2009 Ram 2500 and 3500 Quad Cab Trucks, this one we were never told about, which is the type of truck we bought. Needless to say David Stanley ripped us off extremely good.

Since this deal was made after closing time on Saturday my husband called the salesman on his cell phone Sunday and told him not to do anything to our old truck we had traded until he got over to the dealership first thing Monday morning. He then spoke to a sales manager, Paul Taber, and told him what had happened and had all of the documentation on this matter with him. Mr. Taber said that it should not be a problem to sale us the truck at the sale price listed, but he would have to go upstairs and talk to the upper management. About 4 hours later he came back down and said the upper management said no they would not honor the sales price that it was our responsibility to have done our research and found out before we came in, that we just lost out on this deal, live with it because there's nothing you can do.

So beware when you go to David Stanley they will get to you anyway they can, even as prepared as you think you may be you won‘t be prepared enough for these people. People that don't have internet access are definitely done for.
     
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RestaurantGuy on 2009-11-15:
It is not the dealerships job to look after your financial well being. First mistake you made was not doing your homework and buying a truck on a snap spur of the moment decision. If you are going to buy a car/truck (or anything else for that matter) you need to do your homework and look after your own best interest as no one else will or should have to.
Critical_level2 on 2009-11-15:
If there was no sticker on the truck, you should have asked to see it, or ask for the trucks invoice. With no sticker on it, they could make up whatever price they wanted to.
Anonymous on 2009-11-16:
It is up to the consumer to price check and shop around. Once you sign the papers you own the truck.
redmx3racer on 2009-11-16:
A prime example of the reason you do your research before you buy. I understand you found a truck you wanted and bought it on the spot-but geez-not knowing the value of your trade in-and being off by 4K?
Anonymous on 2009-11-16:
First of all take comfort in the fact that nobody was going to buy that truck for the advertised price of $35,872.00. How do I know this? Because David Stanley is notorious for their bait and switch come-on ads. That was probably the reason there was no sticker. Just check out their ridiculous ads every week advertising cars/trucks at prices that common sense tells ya cannot be legit. In a cesspool full of slime balls these guys are the slimiest.

We all get bested in a business deal from time to time. It happens. The best you can do is learn a lesson. As I've gotten older and wiser I've found instead of beating myself up the best thing to do in situations like this is to embrace the serenity prayer. "God grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference."

In this case there's not much you can do other than let it go and enjoy your truck. Be wiser the next time my friend. Good Luck!
DebtorBasher on 2009-11-16:
Everyone is saying it is up to the customer to do their 'homework' before making a deal...however, you all seem to be overlooking the fact that the customer camre right out asked about the incentives (which the salemans purposely did not disclosed), the customer asked what the price was on the truck and the salesman gave them the wrong price (by not diclosing the actual sales price)...Another salesman told the customer there shouldn't (yeah, I know, shouldn't doesn't mean won't) be a problem getting him the sale price. AND the customer CALLED and told them to hold off doing anything with his old car/truck. I'm not sure about the trade in offer...it was an offer that was taken, unless they specifically state what they give on trade ins according the the KBB prices.

In most States there is a law where a customer CAN change their mind about a sale and contract in a certain amout of time. This is to protect consumers from high pressured salespeople...and you won't find many higher pressured sales people than car salesmen...check your laws on that. I'm in the market for a new car and I dread having to deal with these people.
JR in Orlando on 2009-11-16:
A car sales dealer friend of mine told me that if you bought a vehicle on the weekend, and did not like it, call your insurance agent the first thing Monday morning and tell them not to insure the vehicle. The financing of the vehicle is dependent on it being insured. Without insurance, the financing cannot go through and the deal falls apart. Problems solved. There are probably people who know more than me that can explain this better.
DebtorBasher on 2009-11-16:
Good info Jr.
This is when we need DealerDirect's advice...whatever happened to him anyway?
redmx3racer on 2009-11-16:
In my state you have either 7 or 14 days to change your mind on a purchase of a vehicle-and there are some other stipulations that can give you up to 30 days.

Deb-besides asking about incentives-and the price-everything else was done after the fact, or after the deal had been closed, and the papers signed.

Had the OP done some research they would have known the price of the truck, avaialable incentives, trade in value of their car. I agree the dealer was less than honest in the matter-but the OP could have prevented it by being more informed.
Anonymous on 2009-11-16:
DB is right, however it depends on the state. And in my opinion, as an adult who can legally sign a contract, people need to start saying NO when they don't get the answer to the questions they ask.

My uncle is a car salesman, and in the car business, the sale price is whatever you can get someone to pay. If the salesman in question gave the MSRP, since there was no sticker, and the OP thought it was a good deal, then signed for it, then he can't complain later.

ALWAYS stick to your guns. RESEARCH before you buy. I have paid more than I had to before, but I did not complain or cry about it later because I did not do my homework. I also do not let 'someone talk me into' anything. I know how to say NO and walk out.

If you ever have the slightest doubt, do not put your name on the line.
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David Stanley Chrysler Jeep Dodge Did Alright By Us
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MIDWEST CITY, OKLAHOMA -- We don't have a lot of money, so when I took our 2001 Camry into David Stanley Dodge we were excited that they wanted to give us $3000 for it whereas Bob Moore had said $2000. It has hail damage and 210,000 miles on it, and we liked a 2006 Dodge Patriot they had on the lot and they did bad credit financing. So we were satisfied with what we got for our money and happy to get rid of the old car before it died.

However if you can get financing on normal credit you sure do save a lot of money. Maybe next time!
     
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Crooked Dealership
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OKLAHOMA CITY, OKLAHOMA -- I went to David Stanley Dodge in June of 2008 and that was one of the biggest regrets of my life. I had two salesmen that said they would put me in a vehicle with that would cover the negative equity in the vehicle I traded in. I was to convinced to get a 2008 Chrysler PT Cruiser and I did exactly everything that I was supposed to to trade it in in 6 months. I was told to get my credit score up by 100 pts which I did. I also told them that I did not want to be with the previous finance company and they did that as well by telling it is not the same type of loan once they accepted the contract. I've been paying on my vehicle for about 8 months now. I financed the vehicle for 16800 and I've paid at least 450 a month when my payment is only 421. I was told that my additional payments would go to the principle but that was another lie.

In over 3600 worth the payments I still owe 16200 because the loan that David Stanley put me with required that I paid all the interest first. They brought the financial manager over the entire dealership to convince me that it would not be like this and he lied as well. I would of got a better deal going to a buy here pay here dealership. Not to mention that my vehicle has been put in the shop twice for engine problems luckily it's under warranty.

I know they are trying to make money but the dealership will do better in the long run by not lying to consumers to get it. I would recommend this dealership to my worst enemy!
     
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Anonymous on 2009-04-06:
If you are pre-paying interest, you should get back the unrequired portion when you refinance. It all comes outthe same in the end. Ask them to calculate the amount of interest which will be rebated, then deduct that amount form the outstanding balance, and the resulting figure is what you should account for in calculating a refinance.
Anonymous on 2009-04-06:
Great answer, Ken. I hope the OP sees it.
lty_anderson on 2009-04-07:
Thanks for the advice but 16200 is the balance that I owe without interest if I paid my vehicle of in 10 days
Anonymous on 2009-05-01:
You are on a rule of 78 contract. This loan does not all come out the same in the end. You are paying the majority of interest at the beginning of the contract so the further you are into the loan the less you will save by refinancing. Very few banks use this type of contract now because it puts the customer in a very bad position as you are finding out.
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BAD CUSTOMER SERVICE - LIARS
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MIDWEST CITY, OKLAHOMA -- They are complete liars... We bought a Dodge from Fowler which is also a bad idea, but went to David Stanley to ask them some questions. They "tried to help us out" by offering us a better deal on another truck. Ended up LYING to my face and not fulfilling what they promised. BAD customer service. Management does not know anything. They are cocky, ignorant, shady people. When it came down to me helping them get a sale, they were very friendly and all about great customer service, but put me on the back burner to see if they could make their quota first. Anyone who has something positive to say about them is full of it. I have heard nothing but bad reviews and will MAKE SURE that every single person I know, knows not to buy from them.
     
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Skye on 2010-10-04:
Details would be helpful.
kristibrandon on 2010-10-05:
My husband and I bought our truck from Fowler and have experienced some issues with them, so I called David Stanley just to ask them some questions about getting our of our contract. They asked me to come in to look at my paperwork. I went it, was there for a couple hours and talked to 3 different people. They said that there really wasn't a way for me to get out of it. Which is fine... It should have been left alone there, but instead they proceeded to tell me that they were willing to offer us a better deal. They said that they needed to sell 4 more cars by the end of the day to make their quota and was willing to take a huge hit on this sale in order to make their "bogie". Knowing that I had class, they sent me on my way and told me they would call me when they got all of the information together. They never called. My husband and I called a couple times and never received phone calls back then finally we got a hold of them 45 minutes before they close and that is when they decided to let us know that it was not going to happen. They want to talk about how they have great customer service and they DON'T. I did not walk in their and demand they offer me a better deal. I simply called to ask some questions and that is when they put the idea in our heads. They sit there and want to play stupid when we know all they were doing was putting us on the back burner to see if they could make their quota. They did, so they were done trying to "help" us.
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