David's Bridal

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1.0 out of 5, based on 6 ratings and
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Calls after 9pm, Selling personal info, lies to get quick sale, downright awful!!!!
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CHATTANOOGA, TENNESSEE -- On Thursday May 13th I called my local David's Bridal store in Chattnooga TN on Gunbarrel rd to schedule an appointment for the following day. This was around 3pm. I was shocked to be laying in bed at 9:20 that evening to be receiving a call from them. I answered, half asleep, to hear a young lady by the name of Jessica on the other end confirming the appointment I made 6 hours prior. This was the beginning of my nightmare.
My appointment was the next day at 11am, and since several bridesmaids had planned to go with me I begrudgingly went to David's. I told the manager about my late night call to which she responded by rolling her eyes and stated she would note on my account not to call me so late. The last time I checked it was illegal to call anyone, even if you have a previous business relationship, after 9pm.
This same manager then asked me to take a seat at a desk near the front door. She then began yelling across the store at me for my personal information. I abliged her, until she loudly said,"Wow, it looks like you have been here QUITE a few times as a bride!!" to which my reply was, "Yes, thank you for pointing that out." Strike two.
I was then introduced to a young lady named Mandy who would be my "consultant". I told Mandy what I was looking for. I wanted a simple gown with minimal to no beading, no train, and ivory. There are a ton of dresses on David's website like what I was looking for, and I even showed her pictures. Mandy laughed at me and told me she couldn't really help me, they had nothing like that. Even after her behavior I let her play dress up with me for 3 or 4 dresses. I asked Mandy for a face mask as many bridal salons carry to keep the dresses clean of makeup, and she looked at me like I was crazy and said "well if it's that important not to smudge your makeup I will get you a napkin." I didn't take her up on it, as I explained it was not for my benefit, but theirs'. Mandy disappeared for quite some time until I was so disgusted I put my clothes back on.
As my friends and I were leaving I found the dress. It was very similar to what I had described. We finally located the lost consultant Mandy and she pulled the dress in my size. It was filthy with make up all over it. (remember me asking for a face cover?) It also had several pleats torn out and a rip in the back. Mandy assured me all these things would be fixed. I had already had such a bad experience at this point that I was not willing to take her word for it. I asked if I could get the promised repairs in writing as I know their policy of as is/no returns. Again Mandy mocked me saying "What do you want me to do, WRITE IT ON A PIECE OF PAPER?" Why yes I do. This is when she called a woman from alterations out to the dressing area, who pinned the dress and assured me that it would be repaired right that minute. I had two girlfriends who heard this.
I went to the front register to pay, just glad this experience was over. It was then that Mandy walked by and said there were too many other dresses back in alterations and mine would have to wait. I explained AGAIN that I was not buying a dress in that kind of shape. Mandy told me if I wasn't willing to pay for it and wait for them to repair it another day that she would put it back on the rack, and walked away.
The manager was sitting at the front desk through all of our exchange, and continued to sit there until I asked her to ring me up. I explained to her that I would put the dress in layaway to hold it, and I would be calling the following Monday to check on the promised repairs. She said that was fine and she would make sure it was taken care of.
I called midway through the next week and the dress had not been touched. Mandy began telling me on the telephone that they would not do the repairs until the dress was paid in full. But wait, she was the one who told me they would be done that night. Also the manager knew the dress was a layaway and also assured me it would me done. I was fuming. Mandy assured me that it would be done that week and to call back. I called the following Friday and spoke with an associate who stated that it wasn't done, and it was not in line to be done, and wouldn't be done until I paid in full.
In the meantime, I was getting 6+ calls a day stating I "had won an amazing honeymoon" or I "had won a dream registry" from various David's Bridal partners who had purchased the information that the manager had asked me for at the beginning of my nightmare consultation.
At this point I had enough. I went into David's on June 3rd to speak with the manager about the situation. Mandy was at the front desk ringing up an unsuspecting customer and she promptly walked away as I approached. The manager came over and I explained the situation. When she offered no apology for the deceitful practices they used to get my quick sale but then didn't follow through with their promises, I requested a refund of my deposit.
She explained that I would be forfeiting 10% of the price of the gown. I accepted it just to end this, however they are the ones that didn't honor an agreement that was made to fix the gown. I feel like I lost $40, but it was a small price to pay to be able to take my business elsewhere, where it will be appreciated and I will be treated with respect.
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Ytropious on 06/03/2010:
I've never been to David so I don't know how they work, but from other complaints on the site it sounds like they simply don't do anything until you commit 100% to the gown. Layaway does not mean commitment. I don't understand the conflicting info given, maybe they thought you understood that until the dress is paid for and committed on, only then do they actually make the repairs. I mean from a business standpoint why alter a dress for a customer who then chooses not to buy it? The last David complaint here was from a bride who completely changed her plans and dress. I would have to assume this happens at David a lot for their policies to be the way they are.
Venice09 on 06/04/2010:
I think your mistake was begrudgingly going to David's Bridal in the first place. You were annoyed right from the beginning, and it really sounds like everything went downhill from there.
skelly39 on 06/04/2010:
Yeah, I think if the person helping me was laughing at me, mocking me, and lying to my face, I'd walk without even going to the counter. Why would you choose to put ANYTHING down on a ripped up dress sold to you by what sounds to be a very rude person?
momsey on 06/04/2010:
The more I read this, the more I couldn't believe that someone who was so poorly treated would put out money for a dirty, ripped floor sample. I actually stopped reading when I got to the part about you paying, because it just didn't make sense. I believe you did this, but I don't understand why.

When I was getting married, I walked into David's, and I didn't like the response got, so I went to my local dress shops and got much better treatment, and the prices weren't much more than David's.
soon2bebride on 06/06/2010:
Ytropious I made it very clear to all of the ladies working there that I was not paying the full amount of the gown until the repairs were made. "My Momma didn't raise no fool" and I was very aware of their "all sales are final, no exceptions" policy. I was having no alterations to the gown done by them, just the repairs that they assured me would be done then. I made the mistake of falling in love with the gown, but I later came to my senses and realized no magic gown was worth that type of treatment. I stood to spend quite a large amount of money on items from there, from attendants clothes to ceremony items. Now I will probably pay more elsewhere, but it is true, you get what you pay for.
PepperElf on 06/06/2010:
to be honest I'm kind of surprised you even stayed with them after all of that.

the more I read about bridal dress issues, the more I want to say "the hell with this, I'll rent a dress"

seriously. gone are the days when you hand wedding gowns down for a daughter to wear like in the old days. so the tradition that you simply "MUST" buy a dress... I think it's just something that dress makers want to promote so that they can sell more dresses at inflated prices.

either that or I'll get a barong, one I can use for other occasions... hmm that's an idea. and I'm sure my bf wouldn't mind the idea of me having one. ;)
soon2bebride on 06/07/2010:
I actually feel the same way. I would have been able to wear the dress for other occasions, however I am definitely going even more casual now. I know it is all a racket.
Tall Shopper on 10/18/2010:
It was a shame they still made $40 off of you. It's a good thing others can read about this situation on this website. David's Bridal probably lost far more business from informed consumers than the $40. The idea of renting a wedding dress sounds like the wise choice.
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Customer Service Could Use a Make Over if This Location Keeps Its Doors Open
Posted by on
Rating: 1/51
NOVI, MICHIGAN -- I would like to leave my review with you. If we switched places for a day, you'd be happy marriage is only suppose to happen once, and you'd also want people to talk positively about the company that helped you make you special day look beautiful.

Where could I possibly start with my disappointment, and bad feelings of my special day, not so special to women who CHOSE to work at David’s Bridal? Let’s begin with the location: Novi, Michigan in the West Twelve Oaks Shopping Plaza. Maybe it’s the competition that these women at this location feel it is necessary to be completely mean to any and pretty much all of the people who get the opportunity to step foot in this store. Obviously, because there is not competition located near this location, therefore, they can be disrespectful, rude, cold, and disregard any of your request entirely, because let’s face it, it is YOUR big day, how could you possibly know what you are looking for? It is definitely not assistance from anyone who works there, that would help you decide either. Instead they will do a superior job to make sure that your big day, is a disaster, and they will do it as many time as possible! My first disappointment with them was when I went in with my family at a scheduled appointment, to get my step-daughter’s dress picked out, sized and ordered. Everything went perfectly, minus the negative attitude from the STORE MANAGER we received, because my color was BLUE BIRD, and we already had dresses in our possession that color. On any normal occasion, this would not be a problem, BUT she had just received an email THAT MORNING that they were discontinuing that blue bird color nest week, on Tuesday. Still, I thought “what’s the big deal, it is not discontinued YET.” Well, the big deal is that they needed to make sure they could order it, we stood at that counter for an hour and a half! And we got nothing! No information, no sigh of relief, no you’re in luck. Not that I should need any of this, because the color was not discontinued YET, but regardless, instead the STORE MANAGER (you know, the one who should do everything possible to keep their word) told me she should call me on Monday, with the information. So I waited, and prayed that it would be doable. Left the store, was excited that things should work out. Come Monday, no call, so I called just before they closed, and the lady I talked to told me the store manager wasn’t in that day, and nor would she be, Tuesday (the day the color gets discontinued) so I asked her if she could look into my dress for me, and let me know if anyone had gotten back to them. She put me on hold for maybe 20 seconds, came back and said “nope I don’t see anything, regarding an answer, I just see on my manager’s desk a sticky note with your name on it.” Hm, awesome, so I asked her what am I supposed to do, now that this is the day before the color ends, and she isn’t going to be working to get back to me, and what? She is the ONLY one who can take care of this????

Of course she answered “she is our store manager, she will take care of you, the color will still be available, the day after it is discontinued, worst case scenario.” I was baffled, really? Because if it is still available, then why can’t we just order the damn dress? Well as Tuesday and mid-day Wednesday came, I managed to miss the manager’s call on Wednesday evening, she left me a message though, and it was awesome! I was so pleased to hear that the dress my step daughter wanted was not able to be ordered in that size and color, BUT she could have the other dress in her size and that color, ordered and made…. The one she didn’t want, are you kidding me, how does that make any sense what so ever? Nope, it doesn’t! I called her back, asked questions, no apologies from her, just that she can’t control what they can and can’t do, and maybe I should just change my color, HA, so I told her until she can take the dress that they can make for my step daughter, and turn it into the one we actually want, don’t tell me what I should and shouldn’t do.
I was livid, and upset, how poorly could I be treated? This made no sense, what did I do to them? I had an appointment, I was getting married, I was not a bridezilla, (up until that point) I had gone there before, and didn’t seem to have any issues, what went wrong?
To this day, I still don’t know, BUT it got better!!! Okemos called me and they helped me a ton! They were a blessing in this entire situation, we did change my color, they exchanged the dresses we already had, and did everything for free, except for the cost of the dress. I told them how horrible Novi was, and they apologized, they called store, after store, after store, and she talked to her manager to see if there was any way possible to make this right, and they did. They tried to get bluebird on the one dress still, before she asked me if I would be comfortable making a color change. She was AWESOME!!
Even after everything was fixed, Novi still managed to mess things up. My sister in-law went there to get her daughter a flower girl dress and treated her like crap, to the point where I called Okemos and asked if they had notes on my account to treat my bridal party like crap? Can they even do that? No one had any good luck with the ladies at the Novi store. Why were we being treated so poorly?

We paid for everything we had ever got from them on the spot, thanked them for their help, even when it sucked, and it just kept getting worse! My other sister in-law went there to get her dress and wanted to mailed to her, and when she got it, it was the wrong damn color, it was not a color ever even requested or looked at. How? How? How?????? How badly do you have to hate your job to ruin someone’s special day that had a pretty good piece of mind up until that point? I just wasn't ever going to give David’s bridal my business again, and I was going to leave it at that. And of course tell everyone I could to not go to Novi, how this location should be shut down, because they ruin weddings across the board, its venom, spewing from that store. Yet, to my amazement, after being done with shopping there, and still getting everything I needed from the WONDERFUL people at the Okemos store, Novi managed to mess ONE last thing up, that was completely un-noticeable, until the damn day of my wedding. I had two flower girls, and one dress came from Okemos, where they do everything right, as asked by the bride and her bridal party, the other one, came from Novi, for my sister in-law who already had so many issues there with their attitudes and ability to perform their job courteously. They flower girl’s dress was “off white” the original plan was “white” and my other flower girl did have that color. The day of my wedding, ha, how little I actually cared, but man, how pissed I was to see that Novi still managed to mess something up. I hope that this location has to close their doors, there were 10 dresses from David’s Bridal, for my wedding, and almost all of my girls had to deal with Novi, and no one of them got what they needed right, the first time. And they were all just mean.

Get a clue woman! Just because you already had your special day, or have not had one yet, does not mean you should treat those of us who are on our way to that special day, like crap! Find a different job, where you can be mean, and ruin people’s days, like debt collections. You should be ashamed of yourselves for treating women so poorly, given that you are women yourself! I know it is not just me, because my sister in-laws sister is getting married soon, and she went to you guys first, and that was all she needed to know she wouldn't go there again!
I hope you find this to be somewhat constructive criticism too, because in general, everyone deserves to be treated A LOT better, on any given day. Although, if you don’t I am sure there is a reason you all act like that, at that store, maybe its management, or a particular co-worker. I am not going to buy that everyone I or someone in my wedding party had “run ins” with at this store, just caught that person on a bad day. Maybe make a point to try being happy, and seeing the positive side of things, and all of your days will be better. Maybe David’s Bridal needs to review how they hire people, and do surprise visits after assembling a team. Or you could just shut this locations door and never hire those people again, because most of them are cold hearted, mean, ridiculously childish people. (I know it’s hard to swallow that considering my review, but I gave you plenty of chances, and I don’t dislike David’s Bridal all across the board, just Novi’s location and that staff. And my wedding is over and I still felt the need to do this.)

Thank you,
A concerned customer who supports your company – just not Novi’s location
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As if Planning a Wedding isn't Stressful Enough.....
Posted by on
CHATTANOOGA, TENNESSEE -- I am not one of those people for whom the wedding is the most important event of my entire life (but I don't blame those who are, because it is quite a big deal). I didn't spend endless hours obsessing over minute details of the ceremony, but David's Bridal in Chattanooga, TN treated me and my wedding party with such a lack of professionalism and courtesy, I feel that it is important to warn others of the quality of their service.

About four months before my wedding, I walked into David's Bridal on a whim with my mother and sister. We didn't have a consultation scheduled (more about that later) and were simply perusing the gowns on the racks. I found one that I absolutely loved and was allowed to try it on. It fit perfectly and did not have to be altered in the least (once again, more about that later). I immediately put that dress on layaway as well as a veil that I had selected. I was having an issue deciding between two veils and they had told me that if I wanted to change them later, it wouldn't be a problem. Like an idiot, I took them at their word.

Fast forward to three months before the wedding. I called and scheduled a consult with their bridal "consultants" for my bridesmaids and to check on my dress. My bridesmaids were sized, the specific dress was selected, and measurements were taken. I was somewhat shocked to see the consultant "eyeballing" as she called it, the measurements by putting a dress three sizes too large on one of my bridesmaids and simply taking four inches of it by hand saying that it would do. I was aghast. I stated that it would not fit her properly. My bridesmaid stated the same and told the lady that based on the measurements that we had taken on our own, she should be wearing a different size than the consultant suggested. The consultant wrote down the size that my friend suggested. She fitted another of my bridesmaids by placing a dress that was in no way comparable to the one that I had selected (mine was a halter, this one was a strapless with boning in it) and was WAY too small (by like five sizes) on her. From that, she made up her mind what the correct size was, despite our protestations. After we had asked her to order the dress two sizes larger just in case, she rolled her eyes and said "Why come to the consultation if you already know everything." The irony of all of this was that I sew, my mother sews, and one of my bridesmaids is a seamstress. We had one bridesmaid who couldn't make it, so we had taken her measurements specifically and given them to the consultant who looked somewhat irritated about having to work with only measurements, but she took them down. I had a total of five bridesmaids. Four of them had been sized and I felt somewhat relieved.

After this infuriating process, we left, not wanting to spend any more time in the store than we had to, which was a mistake. I should have asked to see my dress, but I didn't. We were told that the bridesmaids dresses would be finished and received by one month before my wedding. That was plenty of time, I reasoned, with just a bit of wiggle room in the middle in case something happened.

Two months pass. No bridesmaid dresses. I was fairly calm, and kept getting very polite but obviously BS excuses. Another week passed. Then another. And then another! Almost a month late and one week before my wedding! By now, I was freaking out and almost on the verge of a nervous breakdown. I was fairly anxious about the fact that there may need to be some alterations to the dresses that the girls had ordered. Thankfully, my mother is a very calm and rational person. She had a talk with the elderly manager and the dresses were delivered.

My bridesmaids and I went to the store in order to retrieve our dresses. We picked them up and I had my girls try them on just in case. Out of the four bridesmaids that had been sized, NOT A SINGLE DRESS FIT. I was furious! The only one whose dress DID fit was my bridesmaid who had not come to the fitting. I asked to see the sizing charts, as I had watched the consultant write down the sizes. The dresses did not match the sizes that we had requested. The consultant had erased the sizes that we had requested and as a result, not a single dress fit! We could see the eraser marks! One bridesmaid had a dress that was literally two sizes too small, the rest of them were too large by at least two sizes. I demanded to know how they were going to fix it. The elderly manager was obviously angry with me for questioning her consultant and stated that we would just have to pay to get the dresses altered to the correct sizes ourselves. They wanted to let out the dress that was too small (there is NO WAY that it could be let out two sizes and since it was a satin dress, the original seam line would be seen regardless of wha tthey did, making the dress look cheap and cheesy.) and take in the dresses that were too small, distorting the way that they looked. I told them that there was no way that MY bridesmaids were going to be penalized for their consultant's poor work. She suggested having the girls in the dresses that were too large purchase a bust-enhancing bra for $80.00 that only they carried. One of my friends who was not involved in the wedding paraded through the store with fake boobs that did the trick (that were five dollars, might I add) for two of them (resulting in one of the more comedic moments of our drama). We DEMANDED that they order a new dress for the bridesmaid whose dress was too small and they grudgingly agreed to do so without charging her extra and having it rush-ordered.

We went to the front to finish purchasing our items and I asked them to bring out my dress since it had been in layaway and I had finished paying it off a week previously (they had said that they were going to clean it). It came out and was FILTHY. It had makeup stains all over it, was picked up, and had a black line that pretty much went from the top of the dress to the bottom. That was not the shape I had put it away in layaway in. I was nearing an apopoleptic fit by this time. Did they really expect me to get married in that filthy dress? Thankfully, my mother came to the rescue once again. She kindly, but firmly insisted that the dress was to be cleaned. They stated that it had been. Then she lost her temper as well and told them that they were going to clean it again if that was the case. Oh, and remember the veil that I was told I could exchange for another one later if I wished? I attempted to do so. The elderly manager refused to allow me to do so, despite the fact that I had paid it off already and the one that I had selected was identical in price. We argued about it for another five minutes and I was allowed to exchange the veil as they said I would be. The staff (especially the elderly manager), my consultant, and the woman who performed the alterations were not only unhelpful, but downright rude and ineffecient.

Fast forward three years. My sister finds a dress at the store that she loves. It was dirty and all picked up, though. She was told that it was no issue, that another one could be ordered and delivered. When she went to the front to pay, she was told that there was no way that they could order the new dress. My mother (bless her) told the same elderly manager that there was no way that she was going to pay full price for a dirty and damaged dress if another one could be ordered instead. The manager relented and the dress was purchased and ordered.

She hasn't had any more run-ins with this company, but I am really hoping that she decides to go somewhere else for her bridesmaids dresses. I for one know that this company will NEVER get any of my business again and I believe that it is my duty to warn other brides that this company's total lack of respect will leave a bit of a sour taste in their mouths on their special day.
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clutzycook on 03/19/2011:
Why do you constantly refer to the manager as "elderly?" What does age have to do with anything? It makes you sound ageist and adds no credibility to your story. However, I will agree that DB is the Walmart of the bridal industry. Like everything in life, experiences vary. Both my sister and I used DB. My experience was fine while her's was less so (although she was a bit of a bridezilla).
trmn8r on 03/19/2011:
I fail to understand why the same warning you are giving others didn't have the desired effect on your sister.
clutzycook on 03/19/2011:
Good point, trm!
Venice09 on 03/19/2011:
Why, oh why, would your sister go to a place that treated you so horribly? Sorry, but I don't understand that. Are there no other bridal shops in your area?

I agree that this was a terrible experience. Enough that I would never go back. I hope your sister has better luck, but if things go wrong, she can't say she wasn't warned. Your mom may have to save the day again.
Anonymous on 03/20/2011:
Wow, sounds like an awful time! Why oh why would you let your sister go there!!!
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Warning! Davids Bridal Treats People Different Depending On Who You Are
Posted by on
Rating: 1/51
TOLEDO, OHIO -- On Wednesday 10/8/13 my daughter Aaron came to me in tears. Her Fiancé had called off the wedding and is breaking up with her. The following day I called David's bridal to inquire about her dress. I had made the final payment on 9/28/13 and wasn't even sure if the dress was there. They gave me a delivery date for early November. The lady I spoke with on 10/9/13 was very pleasant. She told me the dress was there. I explained to her what happened and she said as long as the dress has not been picked up that I would receive a full refund. She also said If I do pick up the dress David's' bridal will always allow me to exchange it. I asked her if a wait about a week would that be OK. I was still hoping they would reconcile. She said sure just don't leave it there over a month. I said OK, We ended the call.

By Saturday 10/12/13 it was painfully obvious that they were not going to reconcile. I called David's Bridal on Monroe St. Toledo, OH at about 12 noon. The Lady who answered the phone this time was very rude. I asked to speak to the store manager she said she was a manager. I began explaining to her what happened and that I spoke to a lady from their store on 10/9/13. I didn't even finish what I was saying when she interrupted me and inquired in a very nasty tone "who did you speak with?" I replied I am not sure. She said "if you don't know who you spoke with I can't help you all sales are final!" I then became very angry and asked her what her name was she replied "Stephanie". I asked to speak with her boss and asked her name. She replied she wasn't at the store and her name is "Cindy". I asked for her bosses phone #. She became even more nasty and said. "I am not giving you her personal phone #." I replied I didn't ask you for her personal #. (assuming she may be at another store) She said "she's the store manager and she isn't working today." I then said wait a minute you told me you were the store manager. She said I'm one of the managers but she is the store Manager. I then attempted to go over the entire thing again. She was very rude and kept repeating to me that I needed the name for whom I spoke with. I asked her if I had the name would that make any difference.

She emphatically replied "Yes, we always honor what our associates promise and we have honored it for others" I said but you won't honor it for me. She again said only if I remembered the name. She also said "I needed to read my receipt better". I became irate at this point and told her that is "F" up. I know that wasn't nice but I had it with her at this point. I felt like I was being robbed of $500. I ended the call.

I checked with my attorney and he advised me to file a claim against David's Bridal in small claims court. He said in order for their to be a sale I need to receive either goods or services in exchange for the currency. I have not only have not received the dress I have not received a receipt for the payment made on 9/28/13. I have nothing to return or exchange.

This is also causing me extreme stress. After my daughter being crushed and now this. I have fibromyalgia (verifiable by my physician). When I have stress it adds to my bodies pain and can make me bed ridden for days. Today I couldn't even move when I woke up. It has taken me to 3pm in the afternoon to even type this letter. As far as remembering the ladies name my fibromyalgia can and does cause me to forget many things names and numbers especially. I have to write everything down or I forget them. When I called on 10/9/13 and spoke to the Lady, I trusted fully what she told me. I didn't have any reason to ask her name. I'm sure she said it when she answered the phone but I didn't remember it 3 days later.
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Nohandle on 10/15/2013:
You could very well not have an illness and still not remember the person's name a number of days later. It's happened to all of us unless we write it down and document the date and time. Then it's an I said you said situation. Who needs it?

I believe I'd take the attorney's advice if your money is not refunded. This, of course, would be if alterations had not been done at that time.
Terry on 10/19/2013:
David's Bridal I's the Walmart of bridal venues.
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Disgusted With Customer Service
Posted by on
Rating: 1/51
NORTH ATTLEBORO, MASSACHUSETTS -- My name is Katie and I shopped at the Davids Bridal in North Attleboro. I have never been so disgusted with customer service in my life. My very first bridal gown appointment was made with them simply because they are a big name and I was sure to be happy with them. I made an appointment over the phone with one of the managers and was excited to go in. Once I got there with a couple of my family members I was instantly disappointed.

They hadn't put me in for an appointment and so they stuck me with a consultant who was already very busy. Not only was she in a rush but she was more of the "pushy car salesman" type rather than the helpful and nice person I was expecting. I was so overwhelmed that I left that day without a dress but had two in mind that I was very fond of and seemed to be in my budget. I went ahead and shopped at a couple of other bridal shops and had MUCH better experiences, however, I kept thinking about the two dresses I loved at DB so I made a second appointment to decide between the two.

I chose my dress that day with both my bridal consultant and the alterations women had reassured me for the SECOND time that alterations would be around $100, knowing my concern for the costs of alteration and having a strict budget. So once my dress had been ordered I went in to try it on once again (paid in full already) and to get my alterations done. To my surprise the alterations cost was more than DOUBLE what they had quoted me, So I had a manager speak with me and not only was she not understanding, she had accused me of being wrong and had told me that they have a strict price that they stand by no matter how little or how much a dress needed to be taken in.

The manager went on to say that the alterations women has worked there for years and that she would not have quoted me a wrong price. The manager tried pushing me to take the dress home with me (knowing that it would be non refundable if I did not take it with me). The manager and staff let me walk out of there that day with tears in my eyes, with no apologies or worries about fixing this situation. I finally had to turn to corporate for help, just to find that they were just as unhelpful as the managers at the store location. The women in charge of their customer service issues (I'm sure there are TONS) was yelling at me and eventually I started yelling back and she assured me that she would call me back that following Monday after speaking to the district manager (why someone at corporate would have to speak with someone below their abilities I'm not sure).

Monday came and gone and I never got a call. So I called her back today (Tuesday) and she not only said that they were not able to help me, she also told me that they would no longer make any alterations to my dress at all for me! All of the sudden they are unable to touch the dress! She went on to advise me to return the dress and start my dress search all over again. Now here I am, a couple months before my wedding, left with nothing but a horrible experience and no wedding dress. I have worked in sales for over 8 years and I am so disgusted with the customer service that I would recommend for any bride to be to go elsewhere to get the great customer service they deserve while finding their special dress!
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Suzy on 06/06/2012:
If you love the dress, maybe you could take it and find someone else to do the alterations at a more reasonable rate. From the reviews I have read here on David's Bridal it would be my last consideration for doing any shopping for a wedding. This is common practice for them apparently.
trmn8r on 06/06/2012:
Obviously this isn't a place you want to shop. They gave you a price that was less than half of what you were later told is a strictly quoted flat rate price. They either don't know what they are doing or they lie to people.

Good luck and congrats on your wedding. Just because a company has a big name doesn't mean you will have a great experience. There are too many examples to list.
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Definitely Hit or Miss with David's Bridal-Mine was a Complete Miss!
Posted by on
I went in to look for a bridal gown this past April. The woman at the table in the front was humorless and acted like my bridesmaids, my mom and myself were bothering her. She claimed all of her consultants were busy with other customers but rustled up a girl I'll call M. She told M, right in front of us that she had to give us to her even though M was helping another bride and her bridesmaids find bridesmaids dresses. Now, if all of the consultants being busy had actually been the case I could have accepted sharing my consultant with no problem. However, I never saw more than M and one other consultant helping customers the entire time I was in the store, not on the sales floor or in the dressing area. I did see them hanging at the front desk and chatting with the table lady. Were they passing the time while their customers browsed? No, there were no other customers in the store except the girls looking for bridesmaids dresses and a bride whose consultant was right there with her. But why couldn’t the rest of them have helped me? They weren't non consultant employees, they weren’t busy with other work, they were just hanging around. Why did I need to be given to M who already had 4 girls to tend to? Anyway, I went in with print outs of all my favs from the website which I gave to M. She looked through it quickly and said she didn't think they had any of them in the store and started flipping through the racks to find me something else. While she was flipping I started seeing a bunch of my favs! I informed her that wait, I want to try this one on, that one on etc. Her response was along the lines of "Ummmm...okay..." But she pulled them down. She wanted to pull a lot of dresses before I tried any on, I guess so she didn’t have to go running back and forth, which was fine by me so I picked out all the dresses I wanted. She sent me to the fitting room and came back with 4, less than half of the dresses I'd chosen, which I thought was weird because she wanted me to pick out so many more. I figured she had them sitting aside. After she hung them up she took off to the bridesmaids without a word to me. Going to take care of her other customers I can totally understand but hanging up my dresses and walking away with no instructions, asking if I needed help or anything I can not. I put on the first one with my maid of honors help (thank god she came in to see if I'd need it!) and walked out to show everyone. They oohed and aahed and M came out. With no smile or enthusiasm she said "So is this the one?". I hadn't tried on anything else yet and she’s already asking if I’ve found my dress? I politely told her it was beautiful but I wanted to keep looking. Again, with no emotion she turned and walked back into the dressing room, back to the bridesmaids. My MOH and I tried on the rest of the dresses I had and M came out once and asked again if I'd found the one. It was expectable at that point cause I'd tried on multiple dresses but when I told her I wanted to keep looking again she actually looked kind of annoyed. She came with us back to the dressing room to take the dresses and informed me that there were no more A-Line dresses in my choices and she'd be bringing me the sheath dresses I'd chosen (I'd only picked A Line and sheaths). As we waited I realized that couldn’t be true because I'd only picked 3 sheaths to try on but had picked about 14 total dresses I wanted to try on. And I knew that there were other dresses I really wanted to try on and that she’d pulled down that weren’t included in the 4 she gave me. I doubled checked with my MOH to see if she realized it too and she agreed. M was intentionally telling me there were less dresses than I’d chosen. Sure enough she came back with the 3 sheaths and told me that they were the last of the dresses I’d picked out. I decided not to start a disagreement right then and there and just try the sheaths and mention it to her after if none of hem struck my fancy. Luckily for me I fell in love with the first sheath I tried on. It was beautiful and perfect for my body but slightly too tight. My mom, MOH and bridesmaids wanted me to buy the size I had on and up my exercise routine since it was only a little bit tight and I had 6 months to the wedding but M went on about how it was too risky what if I gained weight I should buy the next size up. I tried the next up and it was way too big but she had gotten to me with her "What ifs". I decided to take the next up. She disappeared with the dress after telling me I had to take the one off the rack and sent us to the check out. After she walked off with the dress I didn’t see it again because when I got to the counter they immediately brought up the garment bag which I purchased and put my dress into it behind some other merchandise. I paid for the dress and the underthings and went home and hung it up. Now what happened next is as much my fault as theirs but if they were a decent company it wouldn’t have happened. I didn’t open the bag to verify everything was right or double check my receipt before I left and I didn't open it back until after the 72 hour window to return the dress. I looked at the receipt at work and realized the dress was listed as ivory. I had requested white dresses and the dress I had tried on (and was in all of my pictures taken at the store) was white. The next size up was white. But my receipt said ivory? Clerical error? No, when I got home I opened the bag and the dress was ivory. This didn't make sense to me because I was under the (possibly mistaken) impression that their dresses are usually one color or the other in the store and if for example you try on in ivory but want white they have to special order it? If that’s true they apparently had at least one in the store that was ivory when the rest were white. AND the dress I tried on and ultimately agreed to buy off the rack was white and she walked off with it. That can only mean she walked away with the white dress and somehow grabbed an ivory one and took that up to the check out. Why? How? It makes no sense but it happened. A friend suggested maybe it was ivory all along and I didn’t notice but it's not that kind of ivory, it's very obviously a different color. Plus, the other reason I know it's a different dress than the one I agreed to buy is because I inspected that dress for stains or problems before I handed it over to her (and after I took it off) but when I looked at it at home there was a ugly brown stain on the collar! Now, what I probably should have done was March back to the store and demand a new dress, in white this time, but due to an experience a friend had had with her dress and problems discovered after she signed the receipt and after the 72 hour window I knew it would be a giant fight so I decided to make due with my ivory dress. I took it to a private seamstress (their alterations department is awful, what I needed done to make the dress fit would have cost more than the dress!) who got most of the stain out, pressed it and made it fit perfectly for a fraction of the cost of the dress. When I tried it on after she was done I realized that the ivory looked great on me and is not going to be a problem. The white would have been better but the ivory is also beautiful. We also had a slight problem when we went in for bridesmaids dresses. We had another consultant who was rude and impatient and told my MOH it was going to be hard to find a dress in her size (she’s overweight)! Who does that??? It actually wasn’t a problem, they all found beautiful dresses but the consultant claimed they wouldn’t come in until right before the wedding because of the color. I debated changing colors but she said it would be fine, alterations could be rushed and my girls didn’t want to change so I stuck with the original color. The dresses came in 6 weeks before she said they would which was a huge plus and I give them credit for that. All and all, going to David’s is a gamble. One of my good friends had a fabulous experience, another a good experience and another a terrible experience (made mine look tame!) so knowing and accepting that before you go will strongly affect how your view your experience. Remember, it is like going to the Target of Bridal shops. Overall I think mine wasn’t good but it wasn’t awful. If my expectations had been higher I think I would have felt much differently.
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Anonymous on 09/13/2009:
I can't even read that. All your sentences run together and make my head hurt.
Ytropious on 09/14/2009:
LOL I know Lady I felt the same way. You've got a lot of little nitpicks here. As for the consultant, some of them just aren't bubbly people, it was nothing against YOU personally, so don't take it that way. Secondly, although you chose the dresses to try on, it's possible the ones you pointed out an expressed interest in trying were too big or small for you, meaning you couldn't actually try them on, so she probably only brought the ones you liked AND came in your size. As for the ivory thing, if you chose the next size up its possible they only had the ivory color in stock in that size and not the color you wanted. Lastly, I don't know any bride who buys a dress and doesn't look at it for 3 days. They get those bad boys home and gush over them. Most would have noticed the dress wasn't the same color the same day they bought it. Actually, most probably would have noticed before leaving the store.
Anonymous on 09/14/2009:
YT, you got all that from that horrid mess? My 5th 9th grade English teacher would have had a stroke if we had written something like that. I couldn't even read it. Honestly, I didn't bother trying.
trp2hevn on 09/14/2009:
I'm glad everything worked out for you. Hopefully, this is the only problems you come across when planning a wedding. Oh, and congratulations!
MaggieMcT on 09/14/2009:
I would have walked out right at the beginning. If a bride and bridesmaids are "bothering" them, what the heck are they in business for?
laklisa on 09/14/2009:
I agree with Maggie...
moneybags on 09/14/2009:
Local bridal shops give so much better service. Costs are really not higher and you normally have an owner, manager and/or long time consultants to work with. David's is the Wal-Mart of bridal stores.

Congratulations. Glad it worked out.
informbuddy on 01/26/2012:
of course it is like going to the Target of bridal. you don't get to spend $99 on a dress and get champagne. all the dresses in their store are between $99 and $1300. go to bridal boutiques and they might start at $1300
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A Consumer Lesson
Posted by on
One of the things that I find most interesting about sites like this is how quickly [and thoroughly] people complain about their services or experience without first checking to see how their attitudes affect their overall experience.

How many people act like bridezillas or are just plan rude and/or allow their people [bridesmaids, mothers, friends, whoever] to be just plain abusive to another human being just because they think being proposed to makes this special.

I too have a negative experience at David's Bridal. Mine went like this. I made an appointment for Saturday. I was told on the phone it would busy and I may have to share my consultant, but that was the only day I could get two friends in so I came.

It was no biggie to me. I completely understand that at is heart, David's Bridal is a retail store-a special retail store-but a retail store nonetheless. And just like Macy's can become crowded on a busy Saturday it made sense to me that so too could David's Bridal. And just like at a doctor office on a busy day, appointments may run long. I was okay with the idea that I may have to wait for my appointment.

I was just excited about my wedding and wanted to take in the whole experience. I got to my appointment on time, but my friends weren't there yet I asked if I could wait. They asked me to register, but since I registered online I didn't have to fill out the paperwork. I did hear a girl complaining about doing so. That should have warned me.

My friend picked up one of the dress to ask me what I thought. We were told that we could not handle the dresses because they are sold off the rack and only the consultants are allowed to handle them. I was told when I got my consultant, if I liked the dress, she could take it to the fitting room for me.

The girl who said this wasn't rude, she was just matter of fact. I got my consultant. She was friendly and upbeat. When I was told that I would have to share my consultant with another bride, I was okay with that.

However, guess who my bride was. she was the girl who was at the desk complaining about the registration process. And she was not at all pleased that she had to share me. She and her sister complained about it the whole time she tried on dress.

But that was just the beginning. She was rude and a nasty and her sister was way worst. However, the consultant I had remained pleasant despite this.

I noticed that the other bride's family, bridesmaids or whoever she was with kept bringing dresses after dresses back to the fitting room. The consultant asked them to stop, but the didn't. The sister even snapped at the consultant, yet the girl was still very pleasant, but I could see she was stressed.

I felt so bad for her. She was trying her best to juggle both of us at the same time and still remain upbeat. The other bride's sister who absolute flat out refused to go sit outside so she remained standing at the fitting room door--would contradict everything the consultant said about anything. But the consultant remained tactful.

I have to say I was impressed at her professionalism because it so couldn't have been me. I so wanted to tell that girl to shut up and let the poor girl do her job.

Then there was the fact that every time my consultant came to help me, the other bride would call to her. It was like the woman was determined not to share.

It got so bad, I decided to cut short my appointment. As I was in the fitting room getting dress to leave I could hear the bride and her sister complaining about the consultant being stupid and rude and pushy, even using profanity about the poor girl.

That angered me. I was there. I heard the consultant trying hard to please both me and the other bride. It was a shame, but I just knew when those women left they were going to complain about the girl--probably to the manager or on some site just like this. So I made a point to go to the manager and tell her what a good job the girl had done and I made a point to fill out a survey and call customer service.

It just goes to show that sometimes it's not the consultants or the people in the store, but how rude we as consumers can be because we think we are entitled to certain things and we live and breathe that customer is always right bull.

Just as a side note, I made another appointment with my consultant during the week. It was quieter [a tidbit of information I got as my consultant walked me to the door] and the bride I shared my consultant with this time was much nicer.

After things were all said an done. I wrote a nice letter about my experience praising the staff. Because one of the things that gets my goat and that I find so interesting how little people are willing to be so thorough when they receive quality service.

It's like when things go outside of how people thinks things should go, they want to tell the world, scream, rant and rave. But when things go well no one says a word. So I said I am letting everyone I know, know just how pleasant my experience was.

Moral to this story ladies...sure bad things happen and sometimes people are just plain rude. But let's check ourselves. Let's make sure we leave our bridal egos at the door and walk inside these stores wanting to be just as respectful to them as we think they should be to us.
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Venice09 on 07/09/2010:
I nominate this for Review of the Week!

I actually think this is the best review I have ever read here. Retail workers across the country are cheering. Someone actually gets it.

Thinkabout, it was incredibly thoughtful of you to write this and to let management know how pleased you were with your consultant. I hope word gets back to her.

What goes around comes around, so I know your wedding will be beautiful. Congratulations!.. and here's to a long and happy marriage!
PepperElf on 07/09/2010:
Excellent review

indeed how you treat others is a very good indication of the kind of service you will get in return. the self-fulfilling prophecy in way

and kudos for you letting the cooperation know just how wonderful you felt the consultant's service was.


goduke on 07/09/2010:
I predict, thinkabout, that you are going to have an awesome wedding, full of joy and great memories, while the other bride is only going to be stressed out about every little detail and barking at people the entire day. Congrats and best of luck!
clutzycook on 07/09/2010:
Helpful on 07/09/2010:
Great review!
FlShopper on 07/09/2010:
Great review!! And as someone who works in retail and knows very well that customers are *not* always right, I applaud you for being an excellent customer. And I love that you took the time to compliment the consultant. Whenever someone compliments one of my coworkers, I always ask the customer to fill out a comment card since the employees receive recognition for excellent customer service.
Anonymous on 07/09/2010:
I hope your soon to be husband realizes how lucky he is to have someone like you. Best of luck to both of you!
momsey on 07/09/2010:
This is a good review, and the reviewer is very patient and understanding. I don't think it's fair to say that everyone who complains about David's is like the bride she had to share a consultant with, though.

I still believe you can get a beautiful gown at a local bridal shop where you will get personal attention and are allowed to look through dresses on your own for about the same price that you will get a David's dress for. I wouldn't have shared a consultant for my wedding dress, and I was not a Bridezilla.

Anyway, my point is, the reviewer is VERY understanding, but she could have had a much nicer experience at another shop. Just because she's exceedingly nice and understanding doesn't count towards a compliment for David's, in my opinion. It is a compliment to the reviewer, though!
Mrs. V on 07/09/2010:
Wonderful, wonderful review! Well done! It is always good to be polite ^_^
Ytropious on 07/09/2010:
What an awesome review. Kudos to you AND your consultant for not saying anything to the bridezilla. I know if I was sharing I would have said something nasty the moment she decided to play dirty. I just don't put up with wenches like that ;)

Another reason why I'm against big weddings. It turns certain folks into monsters. I could NEVER work at DB because of that, especially if the wedding party was being nasty to me and my other client, and not listening to the rules.
momsey on 07/12/2010:
I think those who turn into monsters over a wedding are monsters anyway.
megopolis on 08/08/2010:
Great review! As a retail associate, I thank you wholeheartedly for standing up for us little guys and gals. It takes a very strong person to smile through a beating like that, and if those mean customers could spend a day in the shoes of the associates, getting paid minimum wage to deal with such abuse, maybe they would learn to have some respect. Here's to you, for going out of your way when so few others make the effort!
MaxineRyder on 08/19/2010:
It's a paint o have to share a consultant, they ought definitely to hire more of them.

Still your brizezilla sounds horrendous, I would have yeled at her too.

Maxine xx
Lifemates on 08/30/2010:
Lucky husband to have such a polite wife.
CARA on 02/09/2012:
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Vendor's Beware
Posted by on
NILES, OHIO -- When approached to contract with them for their vendor program...beware. I received a phone call saying that I had been "recommended" to Meryl Haberman by a previous bride or one of their employees. When I questioned this at the store they had no idea. I contracted with them for a one year contract (opt out after 6 months) and thank goodness for the opt out. My biggest gripe was "Black Friday" weekend. I had asked if some sort of "trial period" or some really short term (1-3 month) contract was possible before agreeing to 1 year and was told no. I get there that weekend and learn of some other vendors there displaying and showcasing free of charge! What really upset me was the fact that I was set up off in a corner and these vendors, once again there free of charge, were invited to showcase right in the middle of the store and can easily be seen upon entering and exiting the store.

Don't expect much out of store traffic as they come there with 1 of 3 intentions: 1) Picking out a dress 2) Trying on a dress 3) Picking up their dress. All this is usually within 8 weeks of the reception and they already have all vendors they need booked for their reception. Oh and probably 50% of the store traffic are actually brides, others are bridesmaids and little girls trying on dresses for school dances! When approaching the customers and advertising yourself, you feel like one of those people in the mall trying to sell lotion. The clients just form a big circle around your table, almost as if you have some sort of odor. Very seldom does an employee send one of their clients over to check you out. Most of the store traffic already had a vendor for the service I provide. When you're there set-up at the store, the employees and management act like they paid you to be there instead of you paying to be there. You almost feel like an employee. I was commanded to do certain things that a client of mine would ask me to do instead of being able to work my own magic in terms of promotion.

For the money paid, you would think they would make their employees promote your service, but instead displaying brochures and business cards is good enough for them and they think they did their job. They do send you a copy of the registry once every 2 weeks and I did get some inquiries from that, but if I didn't quote them the Lowest price they’ve ever heard...forget it! When you contact Meryl regarding your concerns you just get "I'll have to check with the management at the store on that". I never did get an explanation about Black Friday weekend! What a waste of hard earned money this truly was! They are willing to take your money with little or no return! Take my advise wedding vendors, the best and most cost effective form of advertising is word of mouth. If you’re just starting up, the next best thing is the web.

Create or pay someone else to create a professional looking website and optimize it for major search engines. Brides today are very tech savvy and will turn to the internet at some point when looking for vendors. You need to reach them when they’re actually looking for you, not a few weeks before their reception when they’re stressed out at David’s Bridal figuring out their dress!
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DJ on 09/25/2013:
I second every single word of this! It's all true. Too bad it took me a few years to figure it all out and finally make the move away from David's Bridal. Follow all of this advice.
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Horrible Experience at David's Bridal in Bakersfield, CA - Possibly Racism
Posted by on
BAKERSFIELD, CALIFORNIA -- It was my worst shopping experience in years, while this was supposed to be one of the most important things in my life: finding my wedding dress.

I went to the David's Bridal store in Bakersfield, CA, after work. I walked in and stood there for 2 minutes until someone approached me. The employee was not friendly or helpful at all. Without any greeting, she had an attitude like “what are you doing here?” She barely talked to me although I tried to express my need in a friendly manner. She threw me a catalog, asked me to fill out a form, and had another girl help me. That girl was more friendly with a smile one her face, but she was impatient to listen to my description of dresses that I would consider. She only heard the first criteria and ignored the rest. Of course, she could not be very helpful to find me “the dress.” She found me 3 dresses that were very similar, while I’d like more variety to choose. She took me and the 3 dresses to the fitting room, asked me to try on, and said she would come back and check on me soon. The dresses did not fit and took me a while to try on each of them. There was not any mirror in the fitting room so I had to walk out of the room to see what it’s like in the mirror. I spent 20 minutes trying on, coming in and out of the fitting room, but she was never back. During that time, I really needed help, but where was my help? When the dresses didn’t fit, I really didn’t feel comfortable walking all over the store to find that girl with my bra showing.

I was extremely frustrated w/ their service so I finally changed and left. When I left the store, no one even approached and asked me how I was doing or if I found anything I liked. Since I entered the fitting room, the girl or any other kind of help just seemed to disappear, and I was left alone. For the whole time, I felt like I was not welcome there.

How did that happen? I kept wondering after I got home. I have been very disturbed. The employees seemed pretty friendly and helpful to other customers. They only had an attitude to ME, so it must be something about me, not their general personality or service. Was it because I didn’t make an appointment and just walked in? I don’t think that it could justify their bad service and attitude. They could have had told me that they were occupied by scheduled customers at that time, explained to me professionally, and helped me schedule an appointment, as any decent business would handle it. There was no need to give an attitude. If that wasn’t the reason, what is? Because I went there alone? Why would it be an issue as long as I have money to spend? I dressed better than many customers at the store, so I’m sure that they treated me like that not because they thought I could not afford their stuff.

I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem. Plus, people who know me always say that I am the kind of customer that every business (especially fashion) would love to have. Then the only thing I could think of was my ethnicity. I am Asian, and I was the only Asian at the store. I am not sure how much experience they had in serving Asians. Anyway, racism, which is the last thing I’d like to believe, was the only believable guess I could come up with after ruling out many other possibilities. I will never recommend this store to any of my friends, and I would like to warn the potential customers of David's Bridal.
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Anonymous on 02/08/2008:
I really doubt this had anything to do with race. My opinion is that David's Bridal is the fast food of dress shops. They deal with volume and do not give the customers the individual attention that can be found in smaller, personally-owned dress shops. When shopping with my niece and my sister-in-law, we encountered the same kind of 'ignored' service, and at 2 different stores. If you want more personalized attention, which you should have for picking your wedding dress - find a smaller, privately owned shop.
sarahnkrystal on 02/08/2008:
I went in without an appointment, and was given an attitude as well. You should leave this out of your letter "I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem." It doesn't add anything to the letter and makes you look like the discriminatory one.
Anonymous on 02/08/2008:
Hey Admin, Sarahnkrystal should have a star or two!
Principissa on 02/08/2008:
I don't think this was racist at all. It has nothing to do with the fact that you apparently dressed better than anyone in the store. David's Bridal is like the Wal*Mart of bridal stores. Most of the reviews posted on here, even from people with appointments always say that there is something wrong with the dresses or the employees were rude. And these people are of all different races, body styles, and creeds. Do I believe you were treated badly, absolutely. Honestly your remark about big women and saying that you were dressed nicer than anyone in the store almost makes you look like the bad guy, it makes you look like you should be treated better than others because you look better and are skinnier. You were treated awful. Do I believe it was racially motivated, no. I would find a local bridal boutique and get my dress from there. You will almost certainly get better more personal service from there than you ever would at this chain.
spiderman2 on 02/08/2008:
you were in a discount dress store without an appointment. You want to be treated well first you need to make an appointment no matter where you go and second, deal with a speciality bridal dress shop. I totally agree with SnK above about your "big women" comment.
jktshff1 on 02/08/2008:
apparently, with the attitude you had, you would have trouble getting service in an Asian boutique.
moneybags on 02/08/2008:
I used to work in one of those smaller,local stores. We treasured our customers, with or without appointments. Then Davids came to town. First thing was they offered me a job - wanted me for management. I talked to them. When I got the offer in writing, it was a joke - I would be in sales! Now I have sold, managed and bought for stores and they were offering me a $7.50 per hour sales position! Turned them down flat.

Now my daughter is getting married. She went to Davids where she lives. I let her know in no uncertain terms that her gown would come from the smmall, local shop. David really is the sewer of "bridal shops."

TLC29 on 02/08/2008:
you should take a bridesmaid with you to help you with your dress. sales associates aren't there only for you, they can't take all of their time in your dressing room zipping your dress. and if you can find a dress that fits without altering, you're very lucky. it sounds like you went in with an attitude. I can't stand it when people claim racism, that's ridiculous.
LovelyDaye on 10/21/2008:
I'm so sorry for your terrible experience! But I can tell you I had almost the same terrible experience at a David's Bridal in Orlando, FL so feel better, it wasn't racism. I too felt deeply disturbed by how awful the whole experience was. I expected trying on a wedding dress for the first time would be a happy, meaningful moment, but like you, the consultant diassappeared and the people in the front were horribly mean to me! They even argued over who would have to help me while I sat there! Instead of being excited about the whole thing I ended up holding back tears til I reached my car. So just know it is not you, it is the company's complete lack of customer service and training, as well as a lack of caring and pride among the people who work there!
Jess on 07/24/2011:
I agree that this store does not provide brides with proper service. I went in and I DID make an appointment. It made no difference at all! The girl did not even check any appointment book and couldn't care less when I told I was there for an appointment. I was also handed a catalog to look at and shoved over to the dress racks and she walked away! She returned later and finally started helping me. A simple explanation letting me know that she would be right with me as she helped another bride would have done the trick. When I picked up my brand new dress... it was dirty!!!!!!!!! Again, they couldn't care less and had no sympathy or compassion at all! My advice- GO SOMEWHERE ELSE!
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KEIZER, OREGON -- I went in and purchased my wedding dress from David's bridal in March and could not find anything in the store like I wanted for my bridesmaids. I ended up going to a thrift store nearby and found a David's bridal dress that was perfect and called the store to find out about it because I never saw it. They told me it was clearance and that they could order from an outside store because the website didn't have the right sizes. I ordered the dresses from all over the country in April and was told by the store not to open them until I could get my girls together to come in and open and try on at the store (if something was wrong and I opened them at home it would be my fault).

I took the dresses in to David's Bridal in Keizer, Oregon and when the manager opened the boxes, two of them were the wrong size, one was two sizes larger and one was a size two small. The manager searched and searched and told me they did not have any of the size I needed and that they could alter the bigger one but the other one would need to be changed to a lace back in order to make it work. Two dresses one way and one different? Screw that I wanted the dresses they promised me. When I asked the manager what happened and why the wrong sizes were shipped when I was assured they found them from different stores across the country, she told me that they must have been mistaken at that store and they shipped the closest thing. NOT ACCEPTABLE! A month and a half before my wedding and I don't have enough dresses and they wouldn't refund my money.

After enough fighting and arguing they agreed to refund the money for the one dress that was too small and I figured I would plead my mother to make the third dress. When my other bridesmaid went in to have the larger dress sized down, I was told that they were going to charge me over $100 for the alterations, NOT ACCEPTABLE! I had ordered the right sizes and it wasn't my fault they shipped the wrong ones and didn't say anything. David's bridal completely ruined my wedding experience as a bride. Being a bride is all about having a good time and enjoying the planning process. This store and company ruined this for me and now all I can do is hope that it's all over soon. Funny thing that I spend over $2000 in dresses and accessories from this store yet didn't give a rat's a** about me or my wedding.One things for sure, I do not love David's Bridal and I will never refer anyone to this God-forsaken place.
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