CHATTANOOGA, TENNESSEE -- On Thursday May 13th I called my local David's Bridal store in Chattnooga TN on Gunbarrel rd to schedule an appointment for the following day. This was around 3 pm. I was shocked to be laying in bed at 9:20 that evening to be receiving a call from them. I answered, half asleep, to hear a young lady by the name of ** on the other end confirming the appointment I made 6 hours prior. This was the beginning of my nightmare.
My appointment was the next day at 11 am, and since several bridesmaids had planned to go with me I begrudgingly went to David's. I told the manager about my late night call to which she responded by rolling her eyes and stated she would note on my account not to call me so late. The last time I checked it was illegal to call anyone, even if you have a previous business relationship, after 9 pm.
This same manager then asked me to take a seat at a desk near the front door. She then began yelling across the store at me for my personal information. I abliged her, until she loudly said,"Wow, it looks like you have been here QUITE a few times as a bride!!" to which my reply was, "Yes, thank you for pointing that out." Strike two.
I was then introduced to a young lady named ** who would be my "consultant". I told ** what I was looking for. I wanted a simple gown with minimal to no beading, no train, and ivory. There are a ton of dresses on David's website like what I was looking for, and I even showed her pictures. ** laughed at me and told me she couldn't really help me, they had nothing like that. Even after her behavior I let her play dress up with me for 3 or 4 dresses.
I asked ** for a face mask as many bridal salons carry to keep the dresses clean of makeup, and she looked at me like I was crazy and said "well if it's that important not to smudge your makeup I will get you a napkin." I didn't take her up on it, as I explained it was not for my benefit, but theirs. Mandy disappeared for quite some time until I was so disgusted I put my clothes back on.
As my friends and I were leaving I found the dress. It was very similar to what I had described. We finally located the lost consultant ** and she pulled the dress in my size. It was filthy with make up all over it. (remember me asking for a face cover?) It also had several pleats torn out and a rip in the back. Mandy assured me all these things would be fixed. I had already had such a bad experience at this point that I was not willing to take her word for it.
I asked if I could get the promised repairs in writing as I know their policy of as is/no returns. Again ** mocked me saying "What do you want me to do, WRITE IT ON A PIECE OF PAPER?" Why yes I do. This is when she called a woman from alterations out to the dressing area, who pinned the dress and assured me that it would be repaired right that minute. I had two girlfriends who heard this.
I went to the front register to pay, just glad this experience was over. It was then that ** walked by and said there were too many other dresses back in alterations and mine would have to wait. I explained AGAIN that I was not buying a dress in that kind of shape. ** told me if I wasn't willing to pay for it and wait for them to repair it another day that she would put it back on the rack, and walked away.
The manager was sitting at the front desk through all of our exchange, and continued to sit there until I asked her to ring me up. I explained to her that I would put the dress in layaway to hold it, and I would be calling the following Monday to check on the promised repairs. She said that was fine and she would make sure it was taken care of.
I called midway through the next week and the dress had not been touched. Mandy began telling me on the telephone that they would not do the repairs until the dress was paid in full. But wait, she was the one who told me they would be done that night. Also the manager knew the dress was a layaway and also assured me it would me done. I was fuming. ** assured me that it would be done that week and to call back. I called the following Friday and spoke with an associate who stated that it wasn't done, and it was not in line to be done, and wouldn't be done until I paid in full.
In the meantime, I was getting 6+ calls a day stating I "had won an amazing honeymoon" or I "had won a dream registry" from various David's Bridal partners who had purchased the information that the manager had asked me for at the beginning of my nightmare consultation.
At this point I had enough. I went into David's on June 3rd to speak with the manager about the situation. ** was at the front desk ringing up an unsuspecting customer and she promptly walked away as I approached. The manager came over and I explained the situation. When she offered no apology for the deceitful practices they used to get my quick sale but then didn't follow through with their promises, I requested a refund of my deposit.
She explained that I would be forfeiting 10% of the price of the gown. I accepted it just to end this, however they are the ones that didn't honor an agreement that was made to fix the gown. I feel like I lost $40, but it was a small price to pay to be able to take my business elsewhere, where it will be appreciated and I will be treated with respect.
NOVI, MICHIGAN -- I would like to leave my review with you. If we switched places for a day, you'd be happy marriage is only suppose to happen once, and you'd also want people to talk positively about the company that helped you make you special day look beautiful.
Where could I possibly start with my disappointment, and bad feelings of my special day, not so special to women who CHOSE to work at David's Bridal? Let's begin with the location: Novi, Michigan in the West Twelve Oaks Shopping Plaza. Maybe it's the competition that these women at this location feel it is necessary to be completely mean to any and pretty much all of the people who get the opportunity to step foot in this store.
Obviously, because there is not competition located near this location, therefore, they can be disrespectful, rude, cold, and disregard any of your request entirely, because let's face it, it is YOUR big day, how could you possibly know what you are looking for? It is definitely not assistance from anyone who works there, that would help you decide either. Instead they will do a superior job to make sure that your big day, is a disaster, and they will do it as many time as possible!
My first disappointment with them was when I went in with my family at a scheduled appointment, to get my step-daughter's dress picked out, sized and ordered. Everything went perfectly, minus the negative attitude from the STORE MANAGER we received, because my color was BLUE BIRD, and we already had dresses in our possession that color. On any normal occasion, this would not be a problem, BUT she had just received an email THAT MORNING that they were discontinuing that blue bird color next week, on Tuesday. Still, I thought “what's the big deal, it is not discontinued YET.”
Well, the big deal is that they needed to make sure they could order it, we stood at that counter for an hour and a half! And we got nothing! No information, no sigh of relief, no you're in luck. Not that I should need any of this, because the color was not discontinued YET, but regardless, instead the STORE MANAGER (you know, the one who should do everything possible to keep their word) told me she should call me on Monday, with the information. So I waited, and prayed that it would be doable. Left the store, was excited that things should work out.
Come Monday, no call, so I called just before they closed, and the lady I talked to told me the store manager wasn't in that day, and nor would she be, Tuesday (the day the color gets discontinued) so I asked her if she could look into my dress for me, and let me know if anyone had gotten back to them. She put me on hold for maybe 20 seconds, came back and said “nope I don't see anything, regarding an answer, I just see on my manager's desk a sticky note with your name on it.”
Hm, awesome, so I asked her what am I supposed to do, now that this is the day before the color ends, and she isn't going to be working to get back to me, and what? She is the ONLY one who can take care of this???? Of course she answered “She is our store manager. She will take care of you. The color will still be available, the day after it is discontinued, worst case scenario.” I was baffled, really? Because if it is still available, then why can't we just order the damn dress? Well as Tuesday and mid-day Wednesday came, I managed to miss the manager's call on Wednesday evening, she left me a message though, and it was awesome!
I was so pleased to hear that the dress my step daughter wanted was not able to be ordered in that size and color, BUT she could have the other dress in her size and that color, ordered and made…. The one she didn't want, are you kidding me, how does that make any sense whatsoever? Nope, it doesn't! I called her back, asked questions, no apologies from her, just that she can't control what they can and can't do, and maybe I should just change my color, HA, so I told her until she can take the dress that they can make for my step daughter, and turn it into the one we actually want, don't tell me what I should and shouldn't do.
I was livid, and upset, how poorly could I be treated? This made no sense, what did I do to them? I had an appointment, I was getting married, I was not a bridezilla, (up until that point) I had gone there before, and didn't seem to have any issues, what went wrong?
To this day, I still don't know, BUT it got better!!! Okemos called me and they helped me a ton! They were a blessing in this entire situation. We did change my color, they exchanged the dresses we already had, and did everything for free, except for the cost of the dress. I told them how horrible Novi was, and they apologized, they called store, after store, after store, and she talked to her manager to see if there was any way possible to make this right, and they did. They tried to get bluebird on the one dress still, before she asked me if I would be comfortable making a color change. She was AWESOME!!
Even after everything was fixed, Novi still managed to mess things up. My sister in-law went there to get her daughter a flower girl dress and treated her like crap, to the point where I called Okemos and asked if they had notes on my account to treat my bridal party like crap? Can they even do that? No one had any good luck with the ladies at the Novi store. Why were we being treated so poorly?
We paid for everything we had ever got from them on the spot, thanked them for their help, even when it sucked, and it just kept getting worse! My other sister in-law went there to get her dress and wanted to mailed to her, and when she got it, it was the wrong damn color, it was not a color ever even requested or looked at. How? How? How?????? How badly do you have to hate your job to ruin someone's special day that had a pretty good piece of mind up until that point? I just wasn't ever going to give David's bridal my business again, and I was going to leave it at that.
And of course tell everyone I could to not go to Novi, how this location should be shut down, because they ruin weddings across the board, it's venom, spewing from that store. Yet, to my amazement, after being done with shopping there, and still getting everything I needed from the WONDERFUL people at the Okemos store, Novi managed to mess ONE last thing up, that was completely un-noticeable, until the damn day of my wedding.
I had two flower girls, and one dress came from Okemos, where they do everything right, as asked by the bride and her bridal party, the other one, came from Novi, for my sister in-law who already had so many issues there with their attitudes and ability to perform their job courteously. The flower girl's dress was “off white” the original plan was “white” and my other flower girl did have that color. The day of my wedding, ha, how little I actually cared, but man, how pissed I was to see that Novi still managed to mess something up.
I hope that this location has to close their doors, there were 10 dresses from David's Bridal, for my wedding, and almost all of my girls had to deal with Novi, and no one of them got what they needed right, the first time. And they were all just mean.
Get a clue woman! Just because you already had your special day, or have not had one yet, does not mean you should treat those of us who are on our way to that special day, like crap! Find a different job, where you can be mean, and ruin people's days, like debt collections. You should be ashamed of yourselves for treating women so poorly, given that you are women yourself! I know it is not just me, because my sister in-law's sister is getting married soon, and she went to you guys first, and that was all she needed to know she wouldn't go there again!
I hope you find this to be somewhat constructive criticism too, because in general, everyone deserves to be treated A LOT better, on any given day. Although, if you don't I am sure there is a reason you all act like that, at that store, maybe it's management, or a particular co-worker. I am not going to buy that everyone I or someone in my wedding party had “run ins” with at this store, just caught that person on a bad day. Maybe make a point to try being happy, and seeing the positive side of things, and all of your days will be better.
Maybe David's Bridal needs to review how they hire people, and do surprise visits after assembling a team. Or you could just shut this location's door and never hire those people again, because most of them are cold hearted, mean, ridiculously childish people. (I know it's hard to swallow that considering my review, but I gave you plenty of chances, and I don't dislike David's Bridal all across the board, just Novi's location and that staff. And my wedding is over and I still felt the need to do this.) Thank you, a concerned customer who supports your company – just not Novi's location.
RICHFIELD, MINNESOTA -- Recently my Fiancee and her wedding party set up an appointment at David's Bridal to go try on dresses for our wedding. Within 20 minutes of being there my fiancee called me in tears. Given the circumstances I wanted to take the time to tell you about her recent experience so that it hopefully NEVER again happens to another bride to be.
My fiancee set up an appointment with the David's Bridal at 840 W 78th St, Richfield, MN 55423. Upon their arrival they were excited and filled with joy. Her grandmother was there for support and also because she is older and she wanted see her granddaughter in a wedding dress, God forbid she passes away before the wedding.
They arrived right at 4pm and were not even greeted upon entry. It took them about 5-10 minutes to find anyone willing to help them as employee after employee completely ignored them. Once a half willing employee was found they informed the employee they had set up an appointment to try on wedding dresses. The employee said "well she can just look for dresses herself" and walked away. Her grandmother who is elderly, asked for a chair to sit down and once again the employee said “then go find one” and continued to walk away.
After a few minutes of searching for a dress they realized they did not even know where to start and again they searched for an employee. This time another employee told her that they just have to "figure it out for themselves because they are short staffed.” My future mother in-law again asked for a chair for her grandmother and was completely blown off as the employee rolled her eyes as if asking for a chair was just not important enough.
At this time my fiancee went into a changing room and called me crying. She did not understand why these people were being so rude and disrespectful as this day was supposed to be filled with joy and love. I did my best to console her but I could tell she just could not hold back the tears any longer. Being the strong woman she is she picked herself up and attempted to look for dresses to try on. Unfortunately being unfamiliar with the store and having no help aside from her wedding party proved to be too much and they left with tears running down their faces.
I am shocked and appalled at how David's Bridal took one of my fiancee's most memorial days and turned it into an event she wishes she could forget. I pray that my grandmother is able to see my bride to be in her wedding dress and that she does not pass away with this final memory. I cannot comprehend why David's Bridal would employ such disrespectful staff and why they even take appointments when clearly they are not even concerned with helping anyone but themselves.
I will post this story on every message board and wedding website until I hear a response from David's Bridal. I am doing this not out of spite… Instead I am writing this so others do not have to wipe away tears and console their loved ones. In writing this I also hope that others may understand that David's Bridal is NOT somewhere to make fond memories but instead a place where self indulging employees are more concerned with looking at their phones and talking with each other than helping women find a dress to be married in.
TOLEDO, OHIO -- On Wednesday 10/8/13 my daughter ** came to me in tears. Her Fiance had called off the wedding and is breaking up with her. The following day I called David's bridal to inquire about her dress. I had made the final payment on 9/28/13 and wasn't even sure if the dress was there. They gave me a delivery date for early November. The lady I spoke with on 10/9/13 was very pleasant. She told me the dress was there.
I explained to her what happened and she said as long as the dress has not been picked up that I would receive a full refund. She also said If I do pick up the dress David's bridal will always allow me to exchange it. I asked her if I wait about a week would that be OK. I was still hoping they would reconcile. She said "sure just don't leave it there over a month." I said OK. We ended the call.
By Saturday 10/12/13 it was painfully obvious that they were not going to reconcile. I called David's Bridal on Monroe St. Toledo, OH at about 12 noon. The lady who answered the phone this time was very rude. I asked to speak to the store manager she said she was a manager. I began explaining to her what happened and that I spoke to a lady from their store on 10/9/13. I didn't even finish what I was saying when she interrupted me and inquired in a very nasty tone "who did you speak with?" I replied "I am not sure." She said "if you don't know who you spoke with I can't help you all sales are final!"
I then became very angry and asked her what her name was she replied "**". I asked to speak with her boss and asked her name. She replied she wasn't at the store and her name is "**". I asked for her boss's phone #. She became even more nasty and said. "I am not giving you her personal phone #." I replied "I didn't ask you for her personal #." (assuming she may be at another store) She said "she's the store manager and she isn't working today."
I then said "wait a minute you told me you were the store manager." She said "I'm one of the managers but she is the store Manager." I then attempted to go over the entire thing again. She was very rude and kept repeating to me that I needed the name for whom I spoke with. I asked her if I had the name would that make any difference.
She emphatically replied "Yes, we always honor what our associates promise and we have honored it for others" I said "but you won't honor it for me." She again said "only if I remembered the name." She also said "I needed to read my receipt better". I became irate at this point and told her that is "**" up. I know that wasn't nice but I had it with her at this point. I felt like I was being robbed of $500. I ended the call.
I checked with my attorney and he advised me to file a claim against David's Bridal in small claims court. He said in order for there to be a sale I need to receive either goods or services in exchange for the currency. I have not only have not received the dress I have not received a receipt for the payment made on 9/28/13. I have nothing to return or exchange.
This is also causing me extreme stress. After my daughter being crushed and now this. I have fibromyalgia (verifiable by my physician). When I have stress it adds to my body's pain and can make me bed ridden for days. Today I couldn't even move when I woke up. It has taken me to 3 pm in the afternoon to even type this letter. As far as remembering the lady's name my fibromyalgia can and does cause me to forget many things names and numbers especially. I have to write everything down or I forget them.
When I called on 10/9/13 and spoke to the Lady, I trusted fully what she told me. I didn't have any reason to ask her name. I'm sure she said it when she answered the phone but I didn't remember it 3 days later.
NORTH ATTLEBORO, MASSACHUSETTS -- My name is ** and I shopped at the David's Bridal in North Attleboro. I have never been so disgusted with customer service in my life. My very first bridal gown appointment was made with them simply because they are a big name and I was sure to be happy with them. I made an appointment over the phone with one of the managers and was excited to go in. Once I got there with a couple of my family members I was instantly disappointed.
They hadn't put me in for an appointment and so they stuck me with a consultant who was already very busy. Not only was she in a rush but she was more of the "pushy car salesman" type rather than the helpful and nice person I was expecting. I was so overwhelmed that I left that day without a dress but had two in mind that I was very fond of and seemed to be in my budget. I went ahead and shopped at a couple of other bridal shops and had MUCH better experiences, however, I kept thinking about the two dresses I loved at DB so I made a second appointment to decide between the two.
I chose my dress that day with both my bridal consultant and the alterations women had reassured me for the SECOND time that alterations would be around $100, knowing my concern for the costs of alteration and having a strict budget. So once my dress had been ordered I went in to try it on once again (paid in full already) and to get my alterations done.
To my surprise the alterations cost was more than DOUBLE what they had quoted me. So I had a manager speak with me and not only was she not understanding, she had accused me of being wrong and had told me that they have a strict price that they stand by no matter how little or how much a dress needed to be taken in.
The manager went on to say that the alterations women has worked there for years and that she would not have quoted me a wrong price. The manager tried pushing me to take the dress home with me (knowing that it would be non-refundable if I did not take it with me). The manager and staff let me walk out of there that day with tears in my eyes, with no apologies or worries about fixing this situation. I finally had to turn to corporate for help, just to find that they were just as unhelpful as the managers at the store location.
The women in charge of their customer service issues (I'm sure there are TONS) was yelling at me and eventually I started yelling back and she assured me that she would call me back that following Monday after speaking to the district manager (why someone at corporate would have to speak with someone below their abilities I'm not sure).
Monday came and gone and I never got a call. So I called her back today (Tuesday) and she not only said that they were not able to help me, she also told me that they would no longer make any alterations to my dress at all for me! All of the sudden they are unable to touch the dress! She went on to advise me to return the dress and start my dress search all over again.
Now here I am, a couple months before my wedding, left with nothing but a horrible experience and no wedding dress. I have worked in sales for over 8 years and I am so disgusted with the customer service that I would recommend for any bride to be to go elsewhere to get the great customer service they deserve while finding their special dress!
CHATTANOOGA, TENNESSEE -- I am not one of those people for whom the wedding is the most important event of my entire life (but I don't blame those who are, because it is quite a big deal). I didn't spend endless hours obsessing over minute details of the ceremony, but David's Bridal in Chattanooga, TN treated me and my wedding party with such a lack of professionalism and courtesy, I feel that it is important to warn others of the quality of their service.
About four months before my wedding, I walked into David's Bridal on a whim with my mother and sister. We didn't have a consultation scheduled (more about that later) and were simply perusing the gowns on the racks. I found one that I absolutely loved and was allowed to try it on. It fit perfectly and did not have to be altered in the least (once again, more about that later). I immediately put that dress on layaway as well as a veil that I had selected. I was having an issue deciding between two veils and they had told me that if I wanted to change them later, it wouldn't be a problem. Like an idiot, I took them at their word.
Fast forward to three months before the wedding. I called and scheduled a consult with their bridal "consultants" for my bridesmaids and to check on my dress. My bridesmaids were sized, the specific dress was selected, and measurements were taken. I was somewhat shocked to see the consultant "eyeballing" as she called it, the measurements by putting a dress three sizes too large on one of my bridesmaids and simply taking four inches of it by hand saying that it would do. I was aghast.
I stated that it would not fit her properly. My bridesmaid stated the same and told the lady that based on the measurements that we had taken on our own, she should be wearing a different size than the consultant suggested. The consultant wrote down the size that my friend suggested. She fitted another of my bridesmaids by placing a dress that was in no way comparable to the one that I had selected (mine was a halter, this one was a strapless with boning in it) and was WAY too small (by like five sizes) on her. From that, she made up her mind what the correct size was, despite our protestations.
After we had asked her to order the dress two sizes larger just in case, she rolled her eyes and said "Why come to the consultation if you already know everything." The irony of all of this was that I sew, my mother sews, and one of my bridesmaids is a seamstress. We had one bridesmaid who couldn't make it, so we had taken her measurements specifically and given them to the consultant who looked somewhat irritated about having to work with only measurements, but she took them down. I had a total of five bridesmaids. Four of them had been sized and I felt somewhat relieved.
After this infuriating process, we left, not wanting to spend any more time in the store than we had to, which was a mistake. I should have asked to see my dress, but I didn't. We were told that the bridesmaids dresses would be finished and received by one month before my wedding. That was plenty of time, I reasoned, with just a bit of wiggle room in the middle in case something happened.
Two months pass. No bridesmaid dresses. I was fairly calm, and kept getting very polite but obviously BS excuses. Another week passed. Then another. And then another! Almost a month late and one week before my wedding! By now, I was freaking out and almost on the verge of a nervous breakdown. I was fairly anxious about the fact that there may need to be some alterations to the dresses that the girls had ordered. Thankfully, my mother is a very calm and rational person. She had a talk with the elderly manager and the dresses were delivered.
My bridesmaids and I went to the store in order to retrieve our dresses. We picked them up and I had my girls try them on just in case. Out of the four bridesmaids that had been sized, NOT A SINGLE DRESS FIT. I was furious! The only one whose dress DID fit was my bridesmaid who had not come to the fitting. I asked to see the sizing charts, as I had watched the consultant write down the sizes. The dresses did not match the sizes that we had requested. The consultant had erased the sizes that we had requested and as a result, not a single dress fit! We could see the eraser marks!
One bridesmaid had a dress that was literally two sizes too small, the rest of them were too large by at least two sizes. I demanded to know how they were going to fix it. The elderly manager was obviously angry with me for questioning her consultant and stated that we would just have to pay to get the dresses altered to the correct sizes ourselves. They wanted to let out the dress that was too small (there is NO WAY that it could be let out two sizes and since it was a satin dress, the original seam line would be seen regardless of what they did, making the dress look cheap and cheesy.) and take in the dresses that were too small, distorting the way that they looked.
I told them that there was no way that MY bridesmaids were going to be penalized for their consultant's poor work. She suggested having the girls in the dresses that were too large purchase a bust-enhancing bra for $80.00 that only they carried. One of my friends who was not involved in the wedding paraded through the store with fake boobs that did the trick (that were five dollars, might I add) for two of them (resulting in one of the more comedic moments of our drama). We DEMANDED that they order a new dress for the bridesmaid whose dress was too small and they grudgingly agreed to do so without charging her extra and having it rush-ordered.
We went to the front to finish purchasing our items and I asked them to bring out my dress since it had been in layaway and I had finished paying it off a week previously (they had said that they were going to clean it). It came out and was FILTHY. It had makeup stains all over it, was picked up, and had a black line that pretty much went from the top of the dress to the bottom. That was not the shape I had put it away in layaway in. I was nearing an apoplectic fit by this time. Did they really expect me to get married in that filthy dress?
Thankfully, my mother came to the rescue once again. She kindly, but firmly insisted that the dress was to be cleaned. They stated that it had been. Then she lost her temper as well and told them that they were going to clean it again if that was the case. Oh, and remember the veil that I was told I could exchange for another one later if I wished? I attempted to do so.
The elderly manager refused to allow me to do so, despite the fact that I had paid it off already and the one that I had selected was identical in price. We argued about it for another five minutes and I was allowed to exchange the veil as they said I would be. The staff (especially the elderly manager), my consultant, and the woman who performed the alterations were not only unhelpful, but downright rude and inefficient.
Fast forward three years. My sister finds a dress at the store that she loves. It was dirty and all picked up, though. She was told that it was no issue, that another one could be ordered and delivered. When she went to the front to pay, she was told that there was no way that they could order the new dress. My mother (bless her) told the same elderly manager that there was no way that she was going to pay full price for a dirty and damaged dress if another one could be ordered instead. The manager relented and the dress was purchased and ordered.
She hasn't had any more run-ins with this company, but I am really hoping that she decides to go somewhere else for her bridesmaids' dresses. I for one know that this company will NEVER get any of my business again and I believe that it is my duty to warn other brides that this company's total lack of respect will leave a bit of a sour taste in their mouths on their special day.
I went in to look for a bridal gown this past April. The woman at the table in the front was humorless and acted like my bridesmaids, my mom and myself were bothering her. She claimed all of her consultants were busy with other customers but rustled up a girl I'll call **. She told **, right in front of us that she had to give us to her even though ** was helping another bride and her bridesmaids find bridesmaids dresses.
Now, if all of the consultants being busy had actually been the case I could have accepted sharing my consultant with no problem. However, I never saw more than ** and one other consultant helping customers the entire time I was in the store, not on the sales floor or in the dressing area. I did see them hanging at the front desk and chatting with the table lady. Were they passing the time while their customers browsed? No, there were no other customers in the store except the girls looking for bridesmaids dresses and a bride whose consultant was right there with her. But why couldn't the rest of them have helped me?
They weren't non consultant employees, they weren't busy with other work, they were just hanging around. Why did I need to be given to ** who already had 4 girls to tend to? Anyway, I went in with print outs of all my favs from the website which I gave to **. She looked through it quickly and said she didn't think they had any of them in the store and started flipping through the racks to find me something else. While she was flipping I started seeing a bunch of my favs! I informed her that "wait, I want to try this one on, that one on etc." Her response was along the lines of "Ummmm...okay..." But she pulled them down.
She wanted to pull a lot of dresses before I tried any on, I guess so she didn't have to go running back and forth, which was fine by me so I picked out all the dresses I wanted. She sent me to the fitting room and came back with 4, less than half of the dresses I'd chosen, which I thought was weird because she wanted me to pick out so many more. I figured she had them sitting aside. After she hung them up she took off to the bridesmaids without a word to me. Going to take care of her other customers I can totally understand but hanging up my dresses and walking away with no instructions, asking if I needed help or anything I cannot.
I put on the first one with my maid of honor's help (thank God she came in to see if I'd need it!) and walked out to show everyone. They oohed and aahed and ** came out. With no smile or enthusiasm she said "So is this the one?" I hadn't tried on anything else yet and she's already asking if I've found my dress? I politely told her it was beautiful but I wanted to keep looking. Again, with no emotion she turned and walked back into the dressing room, back to the bridesmaids. My MOH and I tried on the rest of the dresses I had and ** came out once and asked again if I'd found the one.
It was expectable at that point cause I'd tried on multiple dresses but when I told her I wanted to keep looking again she actually looked kind of annoyed. She came with us back to the dressing room to take the dresses and informed me that there were no more A-Line dresses in my choices and she'd be bringing me the sheath dresses I'd chosen (I'd only picked A Line and sheaths). As we waited I realized that couldn't be true because I'd only picked 3 sheaths to try on but had picked about 14 total dresses I wanted to try on. And I knew that there were other dresses I really wanted to try on and that she'd pulled down that weren't included in the 4 she gave me.
I doubled checked with my MOH to see if she realized it too and she agreed. ** was intentionally telling me there were less dresses than I'd chosen. Sure enough she came back with the 3 sheaths and told me that they were the last of the dresses I'd picked out. I decided not to start a disagreement right then and there and just try the sheaths and mention it to her after if none of them struck my fancy. Luckily for me I fell in love with the first sheath I tried on. It was beautiful and perfect for my body but slightly too tight.
My mom, MOH and bridesmaids wanted me to buy the size I had on and up my exercise routine since it was only a little bit tight and I had 6 months to the wedding but ** went on about how it was too risky what if I gained weight I should buy the next size up. I tried the next up and it was way too big but she had gotten to me with her "What ifs". I decided to take the next up. She disappeared with the dress after telling me I had to take the one off the rack and sent us to the check out.
After she walked off with the dress I didn't see it again because when I got to the counter they immediately brought up the garment bag which I purchased and put my dress into it behind some other merchandise. I paid for the dress and the underthings and went home and hung it up. Now what happened next is as much my fault as theirs but if they were a decent company it wouldn't have happened. I didn't open the bag to verify everything was right or double check my receipt before I left and I didn't open it back until after the 72 hour window to return the dress.
I looked at the receipt at work and realized the dress was listed as ivory. I had requested white dresses and the dress I had tried on (and was in all of my pictures taken at the store) was white. The next size up was white. But my receipt said ivory? Clerical error? No, when I got home I opened the bag and the dress was ivory. This didn't make sense to me because I was under the (possibly mistaken) impression that their dresses are usually one color or the other in the store and if for example you try on in ivory but want white they have to special order it?
If that's true they apparently had at least one in the store that was ivory when the rest were white. AND the dress I tried on and ultimately agreed to buy off the rack was white and she walked off with it. That can only mean she walked away with the white dress and somehow grabbed an ivory one and took that up to the check out. Why? How? It makes no sense but it happened. A friend suggested maybe it was ivory all along and I didn't notice but it's not that kind of ivory, it's very obviously a different color.
Plus, the other reason I know it's a different dress than the one I agreed to buy is because I inspected that dress for stains or problems before I handed it over to her (and after I took it off) but when I looked at it at home there was a ugly brown stain on the collar! Now, what I probably should have done was march back to the store and demand a new dress, in white this time. But due to an experience a friend had had with her dress and problems discovered after she signed the receipt and after the 72 hour window I knew it would be a giant fight so I decided to make due with my ivory dress.
I took it to a private seamstress (their alterations department is awful, what I needed done to make the dress fit would have cost more than the dress!) who got most of the stain out, pressed it and made it fit perfectly for a fraction of the cost of the dress. When I tried it on after she was done I realized that the ivory looked great on me and is not going to be a problem. The white would have been better but the ivory is also beautiful.
We also had a slight problem when we went in for bridesmaids dresses. We had another consultant who was rude and impatient and told my MOH it was going to be hard to find a dress in her size (she's overweight)! Who does that??? It actually wasn't a problem, they all found beautiful dresses but the consultant claimed they wouldn't come in until right before the wedding because of the color. I debated changing colors but she said it would be fine, alterations could be rushed and my girls didn't want to change so I stuck with the original color. The dresses came in 6 weeks before she said they would which was a huge plus and I give them credit for that.
All in all, going to David's is a gamble. One of my good friends had a fabulous experience, another a good experience and another a terrible experience (made mine look tame!) so knowing and accepting that before you go will strongly affect how your view your experience. Remember, it is like going to the Target of Bridal shops. Overall I think mine wasn't good but it wasn't awful. If my expectations had been higher I think I would have felt much differently.
One of the things that I find most interesting about sites like this is how quickly [and thoroughly] people complain about their services or experience without first checking to see how their attitudes affect their overall experience. How many people act like bridezillas or are just plain rude and/or allow their people [bridesmaids, mothers, friends, whoever] to be just plain abusive to another human being just because they think being proposed to makes this special.
I too have a negative experience at David's Bridal. Mine went like this. I made an appointment for Saturday. I was told on the phone it would busy and I may have to share my consultant, but that was the only day I could get two friends in so I came.
It was no biggie to me. I completely understand that at is heart, David's Bridal is a retail store-a special retail store-but a retail store nonetheless. And just like Macy's can become crowded on a busy Saturday it made sense to me that so too could David's Bridal. And just like at a doctor office on a busy day, appointments may run long. I was okay with the idea that I may have to wait for my appointment.
I was just excited about my wedding and wanted to take in the whole experience. I got to my appointment on time, but my friends weren't there yet I asked if I could wait. They asked me to register, but since I registered online I didn't have to fill out the paperwork. I did hear a girl complaining about doing so. That should have warned me.
My friend picked up one of the dress to ask me what I thought. We were told that we could not handle the dresses because they are sold off the rack and only the consultants are allowed to handle them. I was told when I got my consultant, if I liked the dress, she could take it to the fitting room for me. The girl who said this wasn't rude, she was just matter of fact. I got my consultant. She was friendly and upbeat. When I was told that I would have to share my consultant with another bride, I was okay with that.
However, guess who my bride was. She was the girl who was at the desk complaining about the registration process. And she was not at all pleased that she had to share me. She and her sister complained about it the whole time she tried on dress. But that was just the beginning. She was rude and a nasty and her sister was way worst. However, the consultant I had remained pleasant despite this.
I noticed that the other bride's family, bridesmaids or whoever she was with kept bringing dresses after dresses back to the fitting room. The consultant asked them to stop, but the didn't. The sister even snapped at the consultant, yet the girl was still very pleasant, but I could see she was stressed.
I felt so bad for her. She was trying her best to juggle both of us at the same time and still remain upbeat. The other bride's sister who absolute flat out refused to go sit outside so she remained standing at the fitting room door--would contradict everything the consultant said about anything. But the consultant remained tactful. I have to say I was impressed at her professionalism because it so couldn't have been me. I so wanted to tell that girl to shut up and let the poor girl do her job.
Then there was the fact that every time my consultant came to help me, the other bride would call to her. It was like the woman was determined not to share. It got so bad, I decided to cut short my appointment. As I was in the fitting room getting dress to leave I could hear the bride and her sister complaining about the consultant being stupid and rude and pushy, even using profanity about the poor girl.
That angered me. I was there. I heard the consultant trying hard to please both me and the other bride. It was a shame, but I just knew when those women left they were going to complain about the girl--probably to the manager or on some site just like this. So I made a point to go to the manager and tell her what a good job the girl had done and I made a point to fill out a survey and call customer service.
It just goes to show that sometimes it's not the consultants or the people in the store, but how rude we as consumers can be because we think we are entitled to certain things and we live and breathe that customer is always right bull. Just as a side note, I made another appointment with my consultant during the week. It was quieter [a tidbit of information I got as my consultant walked me to the door] and the bride I shared my consultant with this time was much nicer.
After things were all said an done. I wrote a nice letter about my experience praising the staff. Because one of the things that gets my goat and that I find so interesting how little people are willing to be so thorough when they receive quality service.
It's like when things go outside of how people thinks things should go, they want to tell the world, scream, rant and rave. But when things go well no one says a word. So I said I am letting everyone I know, know just how pleasant my experience was. Moral to this story ladies... sure bad things happen and sometimes people are just plain rude. But let's check ourselves. Let's make sure we leave our bridal egos at the door and walk inside these stores wanting to be just as respectful to them as we think they should be to us.
NILES, OHIO -- When approached to contract with them for their vendor program... beware. I received a phone call saying that I had been "recommended" to ** by a previous bride or one of their employees. When I questioned this at the store they had no idea. I contracted with them for a one year contract (opt out after 6 months) and thank goodness for the opt out. My biggest gripe was "Black Friday" weekend. I had asked if some sort of "trial period" or some really short term (1-3 month) contract was possible before agreeing to 1 year and was told no.
I get there that weekend and learn of some other vendors there displaying and showcasing free of charge! What really upset me was the fact that I was set up off in a corner and these vendors, once again there free of charge, were invited to showcase right in the middle of the store and can easily be seen upon entering and exiting the store.
Don't expect much out of store traffic as they come there with 1 of 3 intentions: 1) Picking out a dress. 2) Trying on a dress. 3) Picking up their dress. All this is usually within 8 weeks of the reception and they already have all vendors they need booked for their reception. Oh and probably 50% of the store traffic are actually brides, others are bridesmaids and little girls trying on dresses for school dances! When approaching the customers and advertising yourself, you feel like one of those people in the mall trying to sell lotion. The clients just form a big circle around your table, almost as if you have some sort of odor.
Very seldom does an employee send one of their clients over to check you out. Most of the store traffic already had a vendor for the service I provide. When you're there set-up at the store, the employees and management act like they paid you to be there instead of you paying to be there. You almost feel like an employee. I was commanded to do certain things that a client of mine would ask me to do instead of being able to work my own magic in terms of promotion.
For the money paid, you would think they would make their employees promote your service, but instead displaying brochures and business cards is good enough for them and they think they did their job. They do send you a copy of the registry once every 2 weeks and I did get some inquiries from that, but if I didn't quote them the lowest price they've ever heard... forget it! When you contact ** regarding your concerns you just get "I'll have to check with the management at the store on that."
I never did get an explanation about Black Friday weekend! What a waste of hard earned money this truly was! They are willing to take your money with little or no return! Take my advise wedding vendors, the best and most cost effective form of advertising is word of mouth. If you're just starting up, the next best thing is the web.
Create or pay someone else to create a professional looking website and optimize it for major search engines. Brides today are very tech savvy and will turn to the internet at some point when looking for vendors. You need to reach them when they're actually looking for you, not a few weeks before their reception when they're stressed out at David's Bridal figuring out their dress!
SAVANAH, NEW HAMPSHIRE -- I realized that I had purchased the wrong color dress from an outside source on 5/23 for a wedding I am in on 5/30. Due to the holiday, I wasn't able to contact David's Bridal until Tuesday 5/26. When I called and spoke to Ashley of the Savannah, GA location. Ashley informed me that they indeed had the right color and size of the dress I need and that I could get it express shipped to me for an extra $25.00. She gave me peace of mind and assured me that it would be here Thursday 5/28. It is now Friday afternoon and still no dress. I have tracked it and it is en-route and should be here by end of the day.
Needless to say, I am in crunch time and crossing my fingers that it is the right size and color and not crazy wrinkled. Just as a plan B option, I have my local David's bridal holding the same dress that is four sizes too big. I called the Savannah, GA location with the suggestion of my local store for an adjustment on the shipping cost. I spoke to Ashley again and explained that I still do not have the dress.
After being on and off hold for 20 + minutes, Ashley communicated to me that it will be here by end of day and after speaking with her manager Melissa **, there is nothing else that can be done. Her manager appeared to be fixated on all of the reasons as to why it wouldn't have been here any earlier than end of day. Either is was UPS or when my card was charged.
I am disappointed out of principal at this point. Instead of taking an opportunity to maintain a good customer experience, Melissa as a manager explained the process to Ashley. Ashley provided empathy and told Melissa that she had informed me. Melissa still did not do anything further to offer to mediate the situation. Basically, it is what it is. That is certainly not what I would have done for any customer I serve. She didn't even get on the phone with me to further explain or apologize.
Maybe my expectations are too high, but I am not doing business with David's Bridal next year when I get married. I hope that in the future as a manager, Melissa will put herself in the shoes of the customer and attempt to fix or maintain the relationship. A little goes a long way. Thank you Ashley, I know would have done more if you could have.