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Vendor's Beware
Posted by Poor vendor on 05/22/2009
NILES, OHIO -- When approached to contract with them for their vendor program...beware. I received a phone call saying that I had been "recommended" to Meryl Haberman by a previous bride or one of their employees. When I questioned this at the store they had no idea. I contracted with them for a one year contract (opt out after 6 months) and thank goodness for the opt out. My biggest gripe was "Black Friday" weekend. I had asked if some sort of "trial period" or some really short term (1-3 month) contract was possible before agreeing to 1 year and was told no. I get there that weekend and learn of some other vendors there displaying and showcasing free of charge! What really upset me was the fact that I was set-up off in a corner and these vendors, once again there free of charge, were invited to showcase right in the middle of the store and can easily be seen upon entering and exiting the store.

Don't expect much out of store traffic as they come there with 1 of 3 intentions: 1) Picking out a dress 2) Trying on a dress 3) Picking up their dress. All this is usually within 8 weeks of the reception and they already have all vendors they need booked for their reception. Oh and probably 50% of the store traffic are actually brides, others are bridesmaids and little girls trying on dresses for school dances! When approaching the customers and advertising yourself, you feel like one of those people in the mall trying to sell lotion. The clients just form a big circle around your table, almost as if you have some sort of odor. Very seldom does an employee send one of their clients over to check you out. Most of the store traffic already had a vendor for the service I provide. When you're there set-up at the store, the employees and management act like they paid you to be there instead of you paying to be there. You almost feel like an employee. I was commanded to do certain things that a client of mine would ask me to do instead of being able to work my own magic in terms of promotion.

For the money paid, you would think they would make their employees promote your service, but instead displaying brochures and business cards is good enough for them and they think they did their job. They do send you a copy of the registry once every 2 weeks and I did get some inquiries from that, but if I didn't quote them the Lowest price they’ve ever heard...forget it! When you contact Meryl regarding your concerns you just get "I'll have to check with the management at the store on that". I never did get an explanation about Black Friday weekend! What a waste of hard earned money this truly was! They are willing to take your money with little or no return! Take my advise wedding vendors, the best and most cost effective form of advertising is word of mouth. If you’re just starting up, the next best thing is the web.

Create or pay someone else to create a professional looking website and optimize it for major search engines. Brides today are very tech savvy and will turn to the internet at some point when looking for vendors. You need to reach them when they’re actually looking for you, not a few weeks before their reception when they’re stressed out at David’s Bridal figuring out their dress!

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Posted by DJ on 2013-09-25:
I second every single word of this! It's all true. Too bad it took me a few years to figure it all out and finally make the move away from David's Bridal. Follow all of this advice.
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Horrible Experience at David's Bridal in Bakersfield, CA - Possibly Racism
Posted by Girlinshowbiz on 02/08/2008
BAKERSFIELD, CALIFORNIA -- It was my worst shopping experience in years, while this was supposed to be one of the most important things in my life: finding my wedding dress.

I went to the David's Bridal store in Bakersfield, CA, after work. I walked in and stood there for 2 minutes until someone approached me. The employee was not friendly or helpful at all. Without any greeting, she had an attitude like “what are you doing here?” She barely talked to me although I tried to express my need in a friendly manner. She threw me a catalog, asked me to fill out a form, and had another girl help me. That girl was more friendly with a smile one her face, but she was impatient to listen to my description of dresses that I would consider. She only heard the first criteria and ignored the rest. Of course, she could not be very helpful to find me “the dress.” She found me 3 dresses that were very similar, while I’d like more variety to choose. She took me and the 3 dresses to the fitting room, asked me to try on, and said she would come back and check on me soon. The dresses did not fit and took me a while to try on each of them. There was not any mirror in the fitting room so I had to walk out of the room to see what it’s like in the mirror. I spent 20 minutes trying on, coming in and out of the fitting room, but she was never back. During that time, I really needed help, but where was my help? When the dresses didn’t fit, I really didn’t feel comfortable walking all over the store to find that girl with my bra showing.

I was extremely frustrated w/ their service so I finally changed and left. When I left the store, no one even approached and asked me how I was doing or if I found anything I liked. Since I entered the fitting room, the girl or any other kind of help just seemed to disappear, and I was left alone. For the whole time, I felt like I was not welcome there.

How did that happen? I kept wondering after I got home. I have been very disturbed. The employees seemed pretty friendly and helpful to other customers. They only had an attitude to ME, so it must be something about me, not their general personality or service. Was it because I didn’t make an appointment and just walked in? I don’t think that it could justify their bad service and attitude. They could have had told me that they were occupied by scheduled customers at that time, explained to me professionally, and helped me schedule an appointment, as any decent business would handle it. There was no need to give an attitude. If that wasn’t the reason, what is? Because I went there alone? Why would it be an issue as long as I have money to spend? I dressed better than many customers at the store, so I’m sure that they treated me like that not because they thought I could not afford their stuff.

I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem. Plus, people who know me always say that I am the kind of customer that every business (especially fashion) would love to have. Then the only thing I could think of was my ethnicity. I am Asian, and I was the only Asian at the store. I am not sure how much experience they had in serving Asians. Anyway, racism, which is the last thing I’d like to believe, was the only believable guess I could come up with after ruling out many other possibilities. I will never recommend this store to any of my friends, and I would like to warn the potential customers of David's Bridal.
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Posted by Anonymous on 2008-02-08:
I really doubt this had anything to do with race. My opinion is that David's Bridal is the fast food of dress shops. They deal with volume and do not give the customers the individual attention that can be found in smaller, personally-owned dress shops. When shopping with my neice and my sister-in-law, we encountered the same kind of 'ignored' service, and at 2 different stores. If you want more personalized attention, which you should have for picking your wedding dress - find a smaller, privately owned shop.
Posted by sarahnkrystal on 2008-02-08:
I went in without an appointment, and was given an attitude as well. You should leave this out of your letter "I understand big women sometimes are discriminated, but I am a size 4 so it is not a problem." It doesn't add anything to the letter and makes you look like the discriminatory one.
Posted by Anonymous on 2008-02-08:
Hey Admin, Sarahnkrystal should have a star or two!
Posted by Principissa on 2008-02-08:
I don't think this was racist at all. It has nothing to do with the fact that you apparently dressed better than anyone in the store. David's Bridal is like the Wal*Mart of bridal stores. Most of the reviews posted on here, even from people with appointments always say that there is something wrong with the dresses or the employees were rude. And these people are of all different races, body styles, and creeds. Do I believe you were treated badly, absolutely. Honestly your remark about big women and saying that you were dressed nicer than anyone in the store almost makes you look like the bad guy, it makes you look like you should be treated better than others because you look better and are skinnier. You were treated awful. Do I believe it was racially motivated, no. I would find a local bridal boutique and get my dress from there. You will almost certainly get better more personal service from there than you ever would at this chain.
Posted by spiderman2 on 2008-02-08:
you were in a discount dress store without an appointment. You want to be treated well first you need to make an appointment no matter where you go and second, deal with a speciality bridal dress shop. I totally agree with SnK above about your "big women" comment.
Posted by jktshff1 on 2008-02-08:
apparently, with the attitude you had, you would have trouble getting service in an Asian boutique.
Posted by moneybags on 2008-02-08:
I used to work in one of those smaller,local stores. We treasured our customers, with or without appointments. Then Davids came to town. First thing was they offered me a job - wanted me for management. I talked to them. When I got the offer in writing, it was a joke - I would be in sales! Now I have sold, managed and bought for stores and they were offering me a $7.50 per hour sales position! Turned them down flat.

Now my daughter is getting married. She went to Davids where she lives. I let her know in no uncertain terms that her gown would come from the smmall, local shop. David really is the sewer of "bridal shops."

Posted by TLC29 on 2008-02-08:
you should take a bridesmaid with you to help you with your dress. sales associates aren't there only for you, they can't take all of their time in your dressing room zipping your dress. and if you can find a dress that fits without altering, you're very lucky. it sounds like you went in with an attitude. i can't stand it when people claim racism, that's ridiculous.
Posted by LovelyDaye on 2008-10-21:
I'm so sorry for your terrible experience! But I can tell you I had almost the same terrible experience at a David's Bridal in Orlando, FL so feel better, it wasn't racism. I too felt deeply disturbed by how awful the whole experience was. I expected trying on a wedding dress for the first time would be a happy, meaningful moment, but like you, the consultant diassappeared and the people in the front were horribly mean to me! They even argued over who would have to help me while I sat there! Instead of being excited about the whole thing i ended up holding back tears til I reached my car. So just know it is not you, it is the company's complete lack of customer service and training, as well as a lack of caring and pride among the people who work there!
Posted by Jess on 2011-07-24:
I agree that this store does not provide brides with proper service. I went in and I DID make an appointment. It made no difference at all! The girl did not even check any appointment book and could care less when I told I was there for an appointment. I was also handed a catalog to look at and shoved over to the dress racks and she walked away! She returned later and finally started helping me. A simple explanation letting me know that she would be right with me as she helped another bride would have done the trick. When I picked up my brand new dress... it was dirty!!!!!!!!! Again, they could care less and had no sympathy or compassion at all! My advice- GO SOMEWHERE ELSE!
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No Stock Dresses!
Posted by Bride2be on 10/14/2010
CONNECTICUT -- I was very excited to go shopping for wedding dresses for the first time. I went on to David's Bridal website and checked all my favorite styles and wrote down the code. I ended up picking over 21 dresses from the website (literally), and they were ALL dresses from their actual collections. all of them were in my budget except for 4 of them, which I specifically wrote "expensive" or "out of my budget" next to the dress code. I called for an appointment and me and my 4 bride maids rode for an hour and a half to our closest store. after being assigned to a very serious lady, I gave her my paper with the codes. SURPRISINGLY non of my chosen dresses were in the store except for the 4 that specifically said "out of my budget". seriously??? also my sash color (watermelon, which is one of their current style colors) wasn't there. I asked if they could get in touch with another store, but surprisingly no one could mail me a sash in time (over 8 weeks until my wedding).

it was fun going with my bridemaids, but it was totally pointless since I couldn't afford any of the dresses I tried, and I couldn't try any of the dresses I could afford.


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Posted by Anonymous on 2010-10-14:
I think it sometimes depends on the David's Bridal store in question. This one definitely sounds like they don't restock very well. I agree, too, that people who work in a bridal store should at least be pleasant.
Posted by Ytropious on 2010-10-14:
The thing is, I don't think it's a conspiracy against you to make you look at the expensive ones or anything. I think most brides think just like you and go for the cheaper dresses, leaving the hugely expensive, unaffordable ones plentiful. So of course they're only going to have the expensive ones because no one can afford them!
Posted by Venice09 on 2010-10-14:
It definitely depends on the location. I wrote a review about my daughter's wonderful experience at David's Bridal. She too went in with a list of dresses, all moderately priced. Every one was in stock, and not once did the attendant try to sell her anything else. The attendant also gave us her undivided attention and couldn't have been more pleasant even though we made it perfectly clear that we would not be buying a dress that day.

As it turned out, my daughter didn't buy her dress at David's so I can't comment on the entire process, but our initial contact with the store and the employees was superior.
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Posted by Qd on 08/12/2010
SIOUX CITY, IOWA -- I went with my sister and tried on 2 dresses. Neither was marked in my favorites, but that happens. I fell in love with the dress and ordered it. The lady gave me no time to think and told me "If you don't by your shoes here, the we will not be able to alter your dress and how will you know how it fits?" I'm thinking what ever, so she brings me shoes and they hurt, and I mean hurt. When I try to tell her this she explains again if we don't get them there, they can not give the lady an est. on how much to take off. At this point I just wanted my wedding over dreading the day I ever had to put them shoes on. The other sales lady said bring them back maybe we can exchange them. They both have quit by the time my alterations are due and the lady took way more than I asked off the bottom. Not to mention I am a size 18, they gave me a size 22 slip saying I could buy a new one. Not at 54 bucks. so now I have a slip that is so huge and to long(the alteration lady said its a waste to fix) my dress looks crappy.

Now for the bridesmaids. The ladies were so pushy one bridesmaid left crying because they had her in the dressing room yelling at her to buy it now our she'd ruin my day. My sister backed out with 2 flower girls on how they treated them! I have tried to say something and when in the store they raise their noses. I suggest using David's Bridal. I had been excited to get married until I walked into that store and went through that. On the website, there is no where to complain, and like I said, in the store, they refuse to give me a card or any number of someone hire up than them.

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Posted by Venice09 on 2010-08-12:
Why on earth would you buy anything from them? I wouldn't have taken the stuff for free if it meant being treated so badly. And no one could make me wear shoes that hurt! Certainly you could have found a dress somewhere else. Was David's Bridal your only option?
Posted by clutzycook on 2010-08-13:
They were blowing smoke up your bridal bouquet. I bought my dress at David's, I had it altered there, but I did not buy my shoes there ( I actually borrowed shoes from my {now ex} SIL). No one said "boo" about it.

About the service: when my sister got married (89 days after me), they treated her bridesmaids similarly to yours and my sister, being a born bridezilla, marched in there and raised Cain about it. They gave her a free dress preservation kit. Who did you speak to? If you haven't spoken to a manager, please do so. If that hasn't worked, just keep going up the chain of command. I know there's likely a district manager. Go all the way to corporate if you need to! Best of luck to you in your future marriage :).
Posted by Anonymous on 2010-08-13:
You are not only supposed to wear shoes on the day of the wedding. You are supposed to wear your shoes around the house for a couple of weeks before so they are properly broken in.
Posted by Anonymous on 2010-08-13:
Wearing shoes that hurt like hell for weeks? I couldnt imagine doing that. You end up being charged out the WING WANG for just abou everything for a wedding, I would expect it to at least EXCEED my expectations. Paying probably hundreds of dollars for shoes, should not have to hurt like hell when I put them on. Seems like they were just feeding off your emotions to get the extra commission on the shoes.
Posted by Anonymous on 2010-08-13:
I suspect "hurt like hell" is a hyperbole. If they were that bad, she would have asked for a larger pair. But in any event, yes, bridal consultants will usually tell their clients to wear their shoes in advance to avoid the discomfort that comes with wearing a never-worn pair of shoes for the first time on a day when one probably least wants to deal with that.
Posted by Ytropious on 2010-08-13:
I wouldn't have bought shoes that hurt me no matter how much they harp on me. I think the only logic behind what they said is the heel height maybe? Then they know where the dress needs to sit. I wouldn't to David's anyway but you're talking to someone who got married in the sand in flip flops.

SMALL beach weddings > BIG church weddings any day.
Posted by Venice09 on 2010-08-13:
Yt, my daughter got married in the mountains and her groom was barefoot!
Posted by Anonymous on 2010-08-13:
At least he wasn't bigfoot. lol
Posted by Venice09 on 2010-08-13:
No, TA, but I think I saw Bigfoot hiding behind a tree!
Posted by Anonymous on 2010-08-13:
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A Consumer Lesson
Posted by Thinkabout on 07/09/2010
One of the things that I find most interesting about sites like this is how quickly [and thoroughly] people complain about their services or experience without first checking to see how their attitudes affect their overall experience.

How many people act like bridezillas or are just plan rude and/or allow their people [bridesmaids, mothers, friends, whoever] to be just plain abusive to another human being just because they think being proposed to makes this special.

I too have a negative experience at David's Bridal. Mine went like this. I made an appointment for Saturday. I was told on the phone it would busy and I may have to share my consultant, but the was the only day I could get two friends in so I came.

It was no biggie to me. I completely understand that at is heart, David's Bridal is a retail store-a special retail store-but a retail store nonetheless. And just like Macy's can become crowded on a busy Saturday it made sense to me that so too could David's Bridal. And just like at a doctor office on a busy day, appointments may run long. I was okay with the idea that I may have to wait for my appointment.

I was just excited about my wedding and wanted to take in the whole experience. I got to my appointment on time, but my friends weren't there yet I asked if I could wait. They asked me to register, but since I registered online I didn't have to fill out the paperwork. I did hear a girl complaining about doing so. That should have warned me.

My friend picked up one of the dress to ask me what I thought. We were told that we could not handle the dresses because they are sold off the rack and only the consultants are allowed to handle them. I was told when I got my consultant, if I liked the dress, she could take it to the fitting room for me.

The girl who said this wasn't rude, she was just matter of fact. I got my consultant. She was friendly and upbeat. When I was told that I would have to share my consultant with another bride, I was okay with that.

However, guess who my bride was. she was the girl who was at the desk complaining about the registration process. And she was not at all pleased that she had to share me. She and her sister complained about it the whole time she tried on dress.

But that was just the beginning. She was rude and a nasty and her sister was way worst. However, the consultant I had remained pleasant despite this.

I noticed that the other bride's family, bridesmaids or whoever she was with kept bringing dresses after dresses back to the fitting room. The consultant asked them to stop, but the didn't. The sister even snapped at the consultant, yet the girl was still very pleasant, but I could see she was stressed.

I felt so bad for her. She was trying her best to juggle both of us at the same time and still remain upbeat. The other bride's sister who absolute flat out refused to go sit outside so she remained standing at the fitting room door--would contradict everything the consultant said about anything. But the consultant remained tactful.

I have to say I was impressed at her professionalism because it so couldn't have been me. I so wanted to tell that girl to shut up and let the poor girl do her job.

Then there was the fact that every time my consultant came to help me, the other bride would call to her. It was like the woman was determined not to share.

It got so bad, I decided to cut short my appointment. As I was in the fitting room getting dress to leave I could hear the bride and her sister complaining about the consultant being stupid and rude and pushy, even using profanity about the poor girl.

That angered me. I was there. I heard the consultant trying hard to please both me and the other bride. It was a shame, but I just knew when those women left they were going to complain about the girl--probably to the manager or on some site just like this. So I made a point to go to the manager and tell her what a good job the girl had done and I made a point to fill out a survey and call customer service.

It just goes to show that sometimes it's not the consultants or the people in the store, but how rude we as consumers can be because we think we are entitled to certain things and we live and breathe that customer is always right bull.

Just as a side note, I made another appointment with my consultant during the week. It was quieter [a tidbit of information I got as my consultant walked me to the door] and the bride I shared my consultant with this time was much nicer.

After things were all said an done. I wrote a nice letter about my experience praising the staff. Because one of the things that gets my goat and that I find so interesting how little people are willing to be so thorough when they receive quality service.

It's like when things go outside of how people thinks things should go, they want to tell the world, scream, rant and rave. But when things go well no one says a word. So I said I am letting everyone I know, know just how pleasant my experience was.

Moral to this story ladies...sure bad things happen and sometimes people are just plain rude. But let's check ourselves. Let's make sure we leave our bridal egos at the door and walk inside these stores wanting to be just as respectful to them as we think they should be to us.
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Posted by Venice09 on 2010-07-09:
I nominate this for Review of the Week!

I actually think this is the best review I have ever read here. Retail workers across the country are cheering. Someone actually gets it.

Thinkabout, it was incredibly thoughtful of you to write this and to let management know how pleased you were with your consultant. I hope word gets back to her.

What goes around comes around, so I know your wedding will be beautiful. Congratulations!.. and here's to a long and happy marriage!
Posted by PepperElf on 2010-07-09:
Excellent review

indeed how you treat others is a very good indication of the kind of service you will get in return. the self-fulfilling prophecy in way

and kudos for you letting the cooperation know just how wonderful you felt the consultant's service was.


Posted by goduke on 2010-07-09:
I predict, thinkabout, that you are going to have an awesome wedding, full of joy and great memories, while the other bride is only going to be stressed out about every little detail and barking at people the entire day. Congrats and best of luck!
Posted by clutzycook on 2010-07-09:
Posted by Helpful on 2010-07-09:
Great review!
Posted by FlShopper on 2010-07-09:
Great review!! And as someone who works in retail and knows very well that customers are *not* always right, I applaud you for being an excellent customer. And I love that you took the time to compliment the consultant. Whenever someone compliments one of my coworkers, I always ask the customer to fill out a comment card since the employees receive recognition for excellent customer service.
Posted by Anonymous on 2010-07-09:
I hope your soon to be husband realizes how lucky he is to have someone like you. Best of luck to both of you!
Posted by momsey on 2010-07-09:
This is a good review, and the reviewer is very patient and understanding. I don't think it's fair to say that everyone who complains about David's is like the bride she had to share a consultant with, though.

I still believe you can get a beautiful gown at a local bridal shop where you will get personal attention and are allowed to look through dresses on your own for about the same price that you will get a David's dress for. I wouldn't have shared a consultant for my wedding dress, and I was not a Bridezilla.

Anyway, my point is, the reviewer is VERY understanding, but she could have had a much nicer experience at another shop. Just because she's exceedingly nice and understanding doesn't count towards a compliment for David's, in my opinion. It is a compliment to the reviewer, though!
Posted by Mrs. V on 2010-07-09:
Wonderful, wonderful review! Well done! It is always good to be polite ^_^
Posted by Ytropious on 2010-07-09:
What an awesome review. Kudos to you AND your consultant for not saying anything to the bridezilla. I know if I was sharing I would have said something nasty the moment she decided to play dirty. I just don't put up with wenches like that ;)

Another reason why I'm against big weddings. It turns certain folks into monsters. I could NEVER work at DB because of that, especially if the wedding party was being nasty to me and my other client, and not listening to the rules.
Posted by momsey on 2010-07-12:
I think those who turn into monsters over a wedding are monsters anyway.
Posted by megopolis on 2010-08-08:
Great review! As a retail associate, I thank you wholeheartedly for standing up for us little guys and gals. It takes a very strong person to smile through a beating like that, and if those mean customers could spend a day in the shoes of the associates, getting paid minimum wage to deal with such abuse, maybe they would learn to have some respect. Here's to you, for going out of your way when so few others make the effort!
Posted by MaxineRyder on 2010-08-19:
It's a paint o have to share a consultant, they ought definitley to hire more of them.

Still your brizezilla sounds horrendous, i would have yeled at her too.

Maxine xx
Posted by Lifemates on 2010-08-30:
Lucky husband to have such a polite wife.
Posted by CARA on 2012-02-09:
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Vendors Beware of David's Bridal Everywhere
Posted by DJAlanDodson on 08/13/2009
If you are involved in the wedding industry and are approached by David's Bridal to be a vendor, RUN AWAY! THIS IS A HUGE RIP OFF!
You get NO support from the employees, most of the "leads" they give you have fake email addresses or phone numbers, and it is a TOTAL waste of money. The customers of David's Bridal are low end clients and only want CHEAP CHEAP CHEAP.
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Posted by MSCANTBEWRONG on 2009-08-13:
Lately there have been a lot of complaints on Davids Bridal...not good publicity.
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Ripped off by David's Bridal
Posted by HelenaJ on 07/09/2009
Bought my wedding dress here in a size 4 because the "specialist" said I needed a size four. The actually dress available to try on was a size 8 and she was sure I needed a size 4. When I received the dress, it was too big and I had to have it altered. I could've fit a size 2 perfect without any alterations but Sal (the assistant manager) said it'd be too small. Plus, I didn't have a lot of time to wait for the order to try and see. (I know I would've fit a size 2 perfect because I also bought a red gown there in a size 2 and it fit like a glove. I'm sure the wedding gown in a size 2 would've fit without any alterations).
So, I decided to let them alter it.
I had several alterations done, including 10 french bustles, the hem, taking in of the neckline, and taking in of the bodice.
Long story short, took my dress to NY to be wed and 2 days before the wedding day, I realized the bodice was too big. I wore the dress for pre-wedding photos and it kept falling off.
I took it to a taIlor who said the bodice was never altered. I had two tailors confirm that work was never done to the bodice at all.
In a hurry to have it fit me for my big day, I had them alter it for $100 overnight. And I called David's Bridal immediately, who gave me a run around by passing me off to several people.
I spoke with a girl named Sandra who was going to have her alterations manager call me. She never called. I called again and spoke with another sales associate who said I needed to talk to the alterations manager but she wasn't there that day. I call a third time and finally get to speak with the alterations manager. She wants me to bring the dress in. I don't see why but she insists. I bring the dress in, speak with her, she gets Sal (the stores' assistant manager) and he tells me I have to talk to Linda. Linda investigates and we call back and forth.
Final conclusion: I signed the receipt when I picked up the dress so they are not liable.
I paid $85 for alterations they never did.
If they did the work and it was still big on me, I understand. At least they did the work.
However, they did not and ripped me off $85.
I will NEVER buy anything else from them ever. And I will make sure to tell any new bride-to-be's or anyone even thinking of shopping there, to stay away.
I read a lot of bad reviews about David's Bridal. I should've been wary.
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Posted by skelly39 on 2009-07-09:
You probably paid more for the alterations than you did for the dress. I hope your marriage works out so you never have to shop there again. Sounds like a nightmare.
Posted by moneybags on 2009-07-09:
You went to the Wal Mart of bridal shops! Why? And why on earth didn't you try it on before you took it and signed for it as being OK? That is the unwritten rule in the bridal industry. Once you signed and took the gown, the store had no obligation to you. Bad for you but SHAME ON THEM!
Posted by ranae on 2009-08-29:
OK....why oh why did you NOT try on your dress? So the place gets blamed for your not giving it one more try on. Anytime you have something like this done very seldom can you "assume" that it is going to be OK...refer to another post about retaining water. Things change...people have been known to change the type of undergarment from fitting to fitting and that can make a HUGE difference. I can't believe people wouldn't try something like this on...especially when you have bodice alterations. Hem..I can see. Some seamstresses are so good you can't tell that something was adjusted. I can see why the lady would want to see it...if you don't bring it to her she will assume you are making the story up. If indeed it was not done then you have a case. Could be someone did the hem...someone else was going to do the sides...got on the "done" line before it's time...WALA..there you go. Stuff like this happens. TRY ON...TRY ON...TRY ON....ASK questions.
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Dirty wrinkled wedding dress
Posted by PinkyDot on 06/12/2007
CHARLESTON, SOUTH CAROLINA -- My daughter in law to be recently purchased her wedding gown at Davids Bridal. She Placed it on layaway for about one month. We went to pick it up yesterday and she tried it on again to make sure everything fit correctly. I couldn't believe my eyes!
It looked as though it had been worn already. Although it was the same style and color it looked like a different dress than the one she tried on the first time. This dress had two very obvious dirty spots. One front middle spot looked like someone smudged it with dirt and makeup. The other spot was on the back and seemed to be black ink or grease, small but very noticeable on pure white. Besides the spots the dress was sooooo wrinkled. We spoke to a sales associate about the condition of the dress while the future bride was still modeling it. She went off to speak to someone. Upon returning she said we will give one free steam cleaning before your wedding. It will take a couple of weeks. Well the wedding was sooner than that. She was off again. This time she said if you leave it now you can pick it up tomorrow. That sounded awesome, we were pleased. So the bride to be changed returned the dress to its hanger and bag and followed the sales associate into the back room of the store. In a few minutes they were back, dress in hand. Turns out the person in back said they only steam clean a dress if you pay to have alterations done. Well, just a few moments before we were feeling lucky that the dress fit so beautifully and needed no alterations. This girl paid a LOT of hard earned money for a brand new wedding dress. She came home with a dress that looked as though it had been worn the day before.
It was in their care the entire time! How can they not be responsible for the condition of it.

I have been unable to find any contact info for anyone outside this store! Needless to say I wont be buying the brides maides dresses from this company. In fact I would never use this company again or recommend any one else to.

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Posted by shawnp80 on 2007-06-12:
Tell your daughter-in-law not to go back there for her next wedding.
Posted by Sparticus on 2007-06-12:
Funny shawnp80... but lets hope you don't jinx her! From a previous review that just came through for this shop, it seems they try to make a lot of money off alterations... Unfortunately they had you in a tough spot with the wedding coming sooner than later...

I would have raised hell to get it cleaned for free... it is completely unacceptable to receive a new dress that has obviously been used.... You gave in too easy. Don't let them push you around next time!

BTW... here is their corporate contact info:

David's Bridal, Inc.
1001 Washington St.
Conshohocken, PA 19428
Phone: 610-943-5000
Fax: 610-943-5048
Toll Free: 888-480-2743
Posted by Nohandle on 2007-06-12:
PinkyDot, it's obvious they either rented or loaned your future daughter-in-law's gown to someone from the time she purchased it until you two went by that day to pick it up. If there's enough time demand another gown. Cleaning for a brand new gown is unheard of. If the wedding is imminent, I don't know. Do you go shopping for another gown when this company already has her money? No, you take what you have and warn everyone else not to do business with them. You've done that..thank you.
Posted by missmisty on 2007-07-30:
Davids Bridal sell off the rack ! you do not get a brand new dress, also if you put a dress on layaway it will be a dress they have on the floor. so it will be wrinkled ! because a lot of people tried it on. Also you get what you paid for, where in this world can you go and put a dress on LAYAWAY, you should have gone to DEMETRIOS dresses started at 1200- 12000. then you would have gotten a brand new dress, BRIDES please remember Davids Bridal is a FLEA MARKET for brides with little or no money, so stop complaining and remember you get WHAT YOU PAY FOR
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Warning! Davids Bridal Treats People Different Depending On Who You Are
Posted by Denise_iga on 10/13/2013
TOLEDO, OHIO -- On Wednesday 10/8/13 my daughter Aaron came to me in tears. Her Fiancé had called off the wedding and is breaking up with her. The following day I called David's bridal to inquire about her dress. I had made the final payment on 9/28/13 and wasn't even sure if the dress was there. They gave me a delivery date for early November. The lady I spoke with on 10/9/13 was very pleasant. She told me the dress was there. I explained to her what happened and she said as long as the dress has not been picked up that I would receive a full refund. She also said If I do pick up the dress David's' bridal will always allow me to exchange it. I asked her if a wait about a week would that be ok. I was still hoping they would reconcile. She said sure just don't leave it there over a month. I said ok, We ended the call.

By Saturday 10/12/13 it was painfully obvious that they were not going to reconcile. I called David's Bridal on Monroe St. Toledo, OH at about 12 noon. The Lady who answered the phone this time was very rude. I asked to speak to the store manager she said she was a manager. I began explaining to her what happened and that I spoke to a lady from their store on 10/9/13. I didn't even finish what I was saying when she interrupted me and inquired in a very nasty tone "who did you speak with?" I replied I am not sure. She said "if you don't know who you spoke with I can't help you all sales are final!" I then became very angry and asked her what her name was she replied "Stephanie". I asked to speak with her boss and asked her name. She replied she wasn't at the store and her name is "Cindy". I asked for her bosses phone #. She became even more nasty and said. "I am not giving you her personal phone #." I replied I didn't ask you for her personal #. (assuming she may be at another store) She said "she's the store manager and she isn't working today." I then said wait a minute you told me you were the store manager. She said I'm one of the managers but she is the store Manager. I then attempted to go over the entire thing again. She was very rude and kept repeating to me that I needed the name for who I spoke with. I asked her if I had the name would that make any difference.

She emphatically replied "Yes, we always honor what our associates promise and we have honored it for others" I said but you won't honor it for me. She again said only if I remembered the name. She also said "I needed to read my receipt better". I became irate at this point and told her that is "F" up. I know that wasn't nice but I had it with her at this point. I felt like I was being robbed of $500. I ended the call.

I checked with my attorney and he advised me to file a claim against David's Bridal in small claims court. He said in order for their to be a sale I need to receive either goods or services in exchange for the currency. I have not only have not received the dress I have not received a receipt for the payment made on 9/28/13. I have nothing to return or exchange.

This is also causing me extreme stress. After my daughter being crushed and now this. I have fibromyalgia (verifiable by my physician). When I have stress it adds to my bodies pain and can make me bed ridden for days. Today I couldn't even move when I woke up. It has taken me to 3pm in the afternoon to even type this letter. As far as remembering the ladies name my fibromyalgia can and does cause me to forget many things names and numbers especially. I have to write everything down or I forget them. When I called on 10/9/13 and spoke to the Lady, I trusted fully what she told me. I didn't have any reason to ask her name. I'm sure she said it when she answered the phone but I didn't remember it 3 days later.
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Posted by Nohandle on 2013-10-15:
You could very well not have an illness and still not remember the person's name a number of days later. It's happened to all of us unless we write it down and document the date and time. Then it's an I said you said situation. Who needs it?

I believe I'd take the attorney's advice if your money is not refunded. This, of course, would be if alterations had not been done at that time.
Posted by Terry on 2013-10-19:
David's Bridal I's the Walmart of bridal venues.
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Rip Off
Posted by Yamahagirl1985 on 07/24/2013
KEIZER, OREGON -- I went in and purchased my wedding dress from David's bridal in March and could not find anything in the store like I wanted for my bridesmaids. I ended up going to a thrift store nearby and found a David's bridal dress that was perfect and called the store to find out about it because I never saw it. They told me it was clearance and that they could order from an outside store because the website didn't have the right sizes. I ordered the dresses from all over the country in April and was told by the store not to open them until I could get my girls together to come in and open and try on at the store (if something was wrong and I opened them at home it would be my fault).

I took the dresses in to David's Bridal in Keizer, Oregon and when the manager opened the boxes, two of them were the wrong size, one was two sizes larger and one was a size two small. The manager searched and searched and told me they did not have any of the size I needed and that they could alter the bigger one but the other one would need to be changed to a lace back in order to make it work. Two dresses one way and one different? Screw that I wanted the dresses they promised me. When I asked the manager what happened and why the wrong sizes were shipped when I was assured they found them from different stores across the country, she told me that they must have been mistaken at that store and they shipped the closest thing. NOT ACCEPTABLE! A month and a half before my wedding and I don't have enough dresses and they wouldn't refund my money.

After enough fighting and arguing they agreed to refund the money for the one dress that was too small and I figured I would plead my mother to make the third dress. When my other bridesmaid went in to have the larger dress sized down, I was told that they were going to charge me over $100 for the alterations, NOT ACCEPTABLE! I had ordered the right sizes and it wasn't my fault they shipped the wrong ones and didn't say anything. David's bridal completely ruined my wedding experience as a bride. Being a bride is all about having a good time and enjoying the planning process. This store and company ruined this for me and now all I can do is hope that it's all over soon. Funny thing that I spend over $2000 in dresses and accessories from this store yet didn't give a rat's a** about me or my wedding.One things for sure, I do not love David's Bridal and I will never refer anyone to this God-forsaken place.
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