Horrible Service In Three Locations
My “adventure” started on my first visit to the store. After filling out paperwork and talking to a generally unpleasant and unknowledgeable girl, she took my selections to a dressing room. I tried on the dresses, without much enthusiasm or input from the girl. My biggest surprise was when I selected a dress with a corset top and she only laced it part of the way up, excusing it by saying “it would just take too long”. As this was my first time ever trying on dresses, I figured this was standard practice. I will let you know the location I purchased my wedding dress from took the time to completely lace me up and tell me what their opinion was of every dress. So it may behoove them to take up the practice of investing a little more time and interest in their customers and they may retain some.
Second visit to the store, I came back in, asked for the girl I had last time, and was told she no longer worked there. As well, they lost my paperwork, and I had to go through all the paperwork again and there was no record of me being there.
Third trip, again, paperwork lost, along with the notes of the dresses I liked on the previous visit. I will say I liked the girl I got that time (again a different girl). Although when I went back in for my fourth visit, she was gone.
I had called ahead on a Saturday and was told that I would have a woman set aside to work with my 2 bridesmaids and 2 flower girls. That didn’t happen. I understand Saturday’s approaching prom season will be hectic, but I should not have been told I would receive personal attention if it wasn’t realistic.
That day I ordered 2 bridesmaid dresses. Around this time my bridesmaid in California ordered a dress, and my bridesmaid in Georgia ordered a dress. A couple of weeks later my bridesmaid in California called to tell me they ordered her dress in the wrong color. This encouraged me to go confirm my other bridesmaid dresses. I came in to the Chattanooga store around 6:00 and spoke to one of the managers who looked up my order. I will note that although the problem did not occur in her store, an apology at this stage would have been nice. I would have done a lot to cool me down for the last few visits. I did not have all the information she needed at that time to track down the problem. I returned the following day with the information she needed, and asked about the status of the dresses I ordered in that store, and when they should be in. It was at this time that she went to the back and produced my two bridesmaid dresses that had been ordered. I asked her how long they had been there, she told me ten days. When I asked why I wasn’t informed she told me they had typed the email address in wrong. I asked what phone number they had for me, it was the correct number and when I asked why I wasn’t informed by phone, she said “well, that girl has been really busy”. What a terrible excuse, and rude. Again, at this point no apology.
Last visit I came in to pick out a flower girl dress. Again a different girl, after looking around I set aside two flower girl dresses, one was paid for, the other was being held for one day for my other flower girl to come try on. When her father came in to have her try it on, they at first could not find any record of the dresses in the system. So while one girl fumbles her way through the computer system, another woman comes up to help. They inform him that the dress I want is not in stock in her size, but a similar dress is in that she could try on.
I returned that night; spoke to the manager who informed me that the dress was indeed on hold, in the size and color I wanted. For whatever reason, the women he spoke to two hours earlier didn’t know where the hold shelf was. As well at this time I wanted to confirm they still had the dress I had purchased and was waiting on alterations. At this time she tells me she can’t find any record of the dress being purchased. Eventually she did find it in the back, again, no apology.
The location in Georgia on Barrett Parkway, allowed my final bridesmaid to order in a dress in a size 2 after she told them she was a size 0. They even saw her in it, knowing it was huge, without letting her know alterations would exceed the price of the dress. Or communicating that we were about to pay 180 dollars for alterations on a 120 dress. They should have suggested another opportunity. They have communicated well on when the dress arrived, but to not even give a heads up on the astronomical price, is deceiving and makes me wary about future purchases.
I have since contacted David's Bridal corporate who is working with me to come to a resolution on this horrendous service I have received.
I would like to point out, if at any point I had received an apology, or at least a sympathetic look, I would not be this irritated. All I have gotten from the Chattanooga location is impatience and attitude.
I have already told many people, and future brides, about my terrible service at David's Bridal, as well as the wonderful service I received at Monica’s, the location I purchased my wedding dress from. I suggest the employees at David's Bridal Chattanooga take a field trip down town to Monica’s and see how a bridal shop should be run.