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David's Bridal Consumer Reviews - Page 2

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Alterations Are a Fortune!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Everything was going great at first, I was quoted before we started at $150 for a hem, and $50 for a bustle. Each additional point would be $7. I figured ok, probably under $250. Within budget. Well, we finish, and she writes up the ticket... 150 hem, 50 bustle, 14 for additional. Then she adds another 50 for a royal bustle, $112 for "each additional pull" at 16 pulls... And $20 for cups?? We never once talked about cups or a more expensive bustle. I paid my ticket in full, $419. I wouldn't use DB again for alterations. Disappointed it was double the original quote & more than my DB dress final price. I also told the girl who helped me try on dresses my price range. She never mentioned how expensive alterations would be. I do love the dress but I was not prepared for $419 alterations on my $350 dress.

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The Best Ever
StarStarStarStarStarBy -
Rating: 5/51

CORAL GABLES, FLORIDA -- I had the BEST POSSIBLE EXPERIENCE at David's Bridal Coral Gables on Miracle Mile. I came in search of my wedding dress where Wendy didn't just assist me with pulling dresses but went through all the emotions of my dress hunting experience. She was so pleasant and supportive. It felt like she was my sister. Janny helped me every step of the way from the purchase of my dress to the final fitting and pick up. It was so nice to see a familiar face who remembered my name and my family at each appointment. She is so welcoming, always greeting with a smile and making everyone feel comfortable.

Celia and Xiomara are THE BEST EVER at their craft. Celia was patient and focused throughout my entire 2 1/2 hour alteration appointment! I am 4'11 and a size zero so my gorgeous 5 layer dress had to be hemmed and taken in at the sides. She continuously paused to check in with me to see if I was okay. When I asked for a break from standing she gladly helped me off the platform and asked if I needed anything. I was in awe of her meticulous work.

Xiomara executed the alterations perfectly! You would never guess how much work went into making the dress MY dress. It fit like a glove! My order was a rush order that Xiomara completed 5 HOURS before the projected time. I absolutely love this place and would recommend them to anyone. I wish they were all there at my final appointment so I could give everyone a big hug. I will remember Wendy, Janny, Celia and Xiomara for the rest of my life with a smile. They made wedding dress shopping a fairytale experience for me. Thank you ladies.

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Security tag
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WORST CUSTOMER SERVICE EVER!!! Called because I ordered a dress online it came in with security tags on it!!! Unfortunately I waited online an hour and 15 minutes to be disrespected and told to bring the gown to a Walmart or Target to have ink tag removed because I don't live near a David's bridal. I asked for a manager and was refused by Sophie the rude lady who took my call to be connected to one!! She resorted to calling me customer!!! Vs my name. She yelled and spoke over me and said well what do you want us to do!!! I will NEVER ORDER FROM DAVIDS BRIDAL AGAIN!!!

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Very Disappointed and Truly Sad!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I had my first horrible experience as a customer in my life. It is very unfortunate that it happened with my wedding dress. :( I paid 1250 dollars for my wedding dress and 350 dollars for alterations. In return I got a wedding dress that was made too short because the skirt was torn and an e-mail saying that they are sorry which I of course do not believe since they did not do anything about it. Here is in short: David's Bridal is into your money (make no mistake they will charge you with extreme amounts for anything no matter how small it is, even for the bag they put the dress in) but they DON'T care about your happiness or satisfaction whatsoever!!!

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Inflated Measurements?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PEORIA, ARIZONA -- I am an older lady who has put my personal life on hold until I felt I found the "right guy". So it's really hard to bring this older body into any bridal shop. It might be said, it's an untapped market! I went to just get ideas on the size dress that I might fit into and look at what was available. I realize I want to get in better shape and tone up, but when the saleslady went to do my measurements, SHE ADDED TEN INCHES TO MY WAIST!!! 4 INCHES BIGGER THAN MY HIPS! WHAT? So when I saw her numbers, I mentioned there was a mistake, so she re-measured and wrote down the same number again!

When I tried on the dress, she said, "Wow, we're going have to take that waist in". Later a friend mentioned that it may have been done so that you'll need to pay for alterations. WHY aren't there any mirrors in the dressing rooms? Forcing one to go into a area with lots of people? The clerk gave me a hand mirror, really? Also, the undergarment slip was filthy! Ladies, we all deserve better, When you do go to try on dresses, somewhere else, bring your own undergarments! And shoes of similar height you want to wear, Bring your close friends to protect and support you. God bless.

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Stay Away from David's Bridal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE SITE & IN STORE SPRINGFIELD MO, MISSOURI -- I have had several very poor experiences with David's Bridal now and am considering returning my wedding dress as well as having bridesmaid purchase through another company. I recently purchased a dress for $250 with a coupon for $50 off code SAVEBIG. The next day it went on sale to $198 with a new coupon of $30 off with coupon Kiss30 making dress 168. Customer service said in order for me to get the price I had to purchase a 2nd dress and return my 1st dress.

Unfortunately, my money is tied up in first dress I have even got yet and am not able to do... was told I had to purchase 2 dresses in order to get the sale. They would not honor the price the dress is selling for a day later with coupon. I would like to get the dress price for what I am able to purchase today without buying 2 dresses. This was my 2nd poor customer service experience.

My 1st experience was when I had an appointment at David's Bridal and went into store. The salesperson said I could not look at dresses. I had to describe what I was looking for... after 3 dresses she asked if I was purchasing a dress and I said I was trying to see what I liked today... She then said she was unable to help me. I asked if I may look at dresses since she was not available and she said no. She then scolded my sister when she began looking at dresses. I still have 4 more bridesmaid dresses I have to purchase & maybe a wedding dress which I will decide when I get it if I will return.

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5 stars for Brenda G!
StarStarStarStarStarBy -
Rating: 5/51

FREEHOLD, NEW JERSEY -- Went into this shop with an open mind for my sister's wedding dress. We were greeted by Brenda G., our consultant. She was fun, energetic, super helpful, knowledgeable, and completely wonderful! Ended up finding a dress we all loved. She put it on and couldn't take it off for an hour because we were so in love. She ended up saying yes to the dress. Brenda was very patient and creative. She was very willing to help complete the look before we walked out. She answered every question we had with no hesitation. Her dress was ordered the same day for a great price! The ringing of the bell was great to watch and brought tears to our eyes. An absolutely pleasant experience. Can't wait to go see Brenda again for my Matron of Honor dress. A+ Very pleased :)

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Horrible Service, Do Not Go!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am APPALLED by this company. The service I have received from their brick and mortar stores to their corporate office is absolutely atrocious. I purchased a dress that they said they could alter, when I took it to the store to do just that they said it was against corporate policy, after contacting multiple stores the answer was a resounding "no". I reached out to corporate, they e-mailed me back two days later saying someone would be in touch.

A week later I e-mailed them again asking when that would be and finally two weeks later I heard back from them. They told me the store would do it if I called and made an appointment, that I would still have to pay for it, they couldn't tell me how much (even though the first store already told me the amount). Now they are saying they can't tell me how much it will be until it's done.

All in all, absolutely terrible service. I had a bridesmaids dress to get from them and I took the time to find it from another site as I will never give them my money again. The alterations will also be done at a place that has at least a minimal level of customer service. I don't care if I pay twice as much, this company will never get another penny from me or anyone in my bridal party for that matter.

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David's Bridal Credit Cards Are a Big Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREEHOLD, NEW JERSEY -- When purchasing a wedding gown David's Bridal sales associate did not inform me that the 6 months no interest would begin at the time the dress was purchased, although the dress did not come into the store until a month before the wedding. The fees incurred are inflated and the finance charge is over the top. The sales people talk you into getting a credit card and they do a good job of sucking you into paying more money than what you are paying for the gown with the finance charges. Please do not be taken by the smoke and mirrors they portray at David's Bridal. Purchase your gown and do not finance it. Biggest ripoff I have ever seen. Pathetic!!!

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Hurt a Future Flower Girl's Feelings
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MURFREESBORO, TENNESSEE -- We arrived and they were not busy. Saw several salesgirls visiting with each other. The male at the desk said he could help us. We informed him we needed a flower girl dress and junior bridesmaid dress. He took us over to the flower girl dresses and we asked if she could try on a few to get her size. He looked down at my first grade granddaughter and said "we don't have anything that will fit her, flower girls are babies." I did not respond back to his rude comment, though my granddaughter was hurt. I proceeded to ask if they didn't have larger sizes in girls, maybe a junior bridesmaid dress. He said sharply "not in white!"

I told him I knew that and was just hoping to find the correct size. He grabbed a couple smaller bridesmaid dresses off the rack, pointed to a room and walked off. Our other girl tried on a dress which was too big and he told us to order a size larger. He just glanced at her. We left disappointed and I was so upset about his rude hateful comments to a little first grade girl. He made her feel like she was too old to be a flower girl. David Bridal does not have the right to judge the ages of who and who shouldn't be flower girls.

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David's Bridal Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 30 ratings and
74 reviews & complaints.
Contact Information:
David's Bridal
1001 Washington St
Conshohocken, PA 19428
610-943-5000 (ph)
www.davidsbridal.com
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