My daughter went to David's Bridal in Danvers, MA and purchased a bridesmaid dress in July of 2011. When she tried the dress on in the store it was a perfect fit (size 2 - she tried and another size 2 that fit also) so she order it. The salesperson took her measurements and then placed the order. When we went to the store to pick up the dress, surprise - the size 2 doesn't fit! It needs to be altered in the bust area (which she is small, but the dress was even smaller) and the abdomen and waist area which were to big.
This is NOT how the sample size 2 dresses in the store fit and why take measurements, if the dress is not going to fit correctly. That's where they make additional money off these cheaply made dresses - the alterations! Not only do you pay for the dress, but you can double your cost with the alterations. The dress should have only needed to be hemmed when it came in, but it needed to be completely redone.
When the rude and ignorant Store Manager came over to hear our complaint, she really didn't care because their store policy was NO REFUNDS! So in other words we have your money and your stuck with our crap! They only offer to get you another size dress (which would have had to be altered even more) or give you a store credit if you're lucky! Don't waste your time or money at this store - they do not care about customer service or the product that they sell. Once they have your money, they don't care whether you're satisfied or not!
CONNECTICUT -- I was very excited to go shopping for wedding dresses for the first time. I went on to David's Bridal website and checked all my favorite styles and wrote down the code. I ended up picking over 21 dresses from the website (literally), and they were ALL dresses from their actual collections. All of them were in my budget except for 4 of them, which I specifically wrote "expensive" or "out of my budget" next to the dress code. I called for an appointment and me and my 4 bridesmaids rode for an hour and a half to our closest store.
After being assigned to a very serious lady, I gave her my paper with the codes. SURPRISINGLY none of my chosen dresses were in the store except for the 4 that specifically said "out of my budget". Seriously??? Also my sash color (watermelon, which is one of their current style colors) wasn't there. I asked if they could get in touch with another store, but surprisingly no one could mail me a sash in time (over 8 weeks until my wedding).
It was fun going with my bridesmaids, but it was totally pointless since I couldn't afford any of the dresses I tried, and I couldn't try any of the dresses I could afford. Recommendation #1 for any future David's Bridal client: CALL AHEAD OF TIME AND CHECK THAT THE DRESS YOU ARE LOOKING FOR IS IN THE STORE AND IN YOUR SIDE.
Recommendation #2 for any future David's Bridal client: DON'T EXPECT YOUR DAVID'S BRIDAL CONSULTANT TO BE EXCITED ABOUT YOUR WEDDING OR SHOW ANY SIGN OF LIFE AND HAPPINESS AT ALL. Seriously? Who picks the people to work there? We are shopping for our weddings, the most special day of our lives, not for a funeral!!!
FAIRVIEW HEIGHTS, ILLINOIS -- I am in the wedding of my husband's friend and his fiance. They are getting married in July of 2011. We went to try on dresses at the David's Bridal in Fairview Heights, IL. The service was horrible. The attendant was more focused on talking our bride into ordering "right away" than she was in getting dresses for us and the bride. She had this poor girl convinced that dresses had to be order NOW in case they didn't come in next season's catalog. March 2010.
So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home (I am allergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!
The David's Bridal representative, assistant manager, manager, and ** (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.
It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsibility?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.
My finacee bought a dress at David's Bridal 4 days after we got engaged and has regretted the decision ever since. Each dress she purchased was ordered in the wrong size. Sales women and alterations women repeatedly ordered incorrect sizes. Every incorrect order became a fight to exchange the dress for another size.
After the 4th dress was incorrectly ordered, she had enough. She bought a dress elsewhere and I promised I would return the dress to David's Bridal and get her money back for it... Little did I know, David's Bridal is some kind of scheme to suck people in and kick them while they are down (right before their weddings no less). They double their credit card signatures as mini contracts which say ALL SALES FINAL. Of course, I never would have signed that, but my fiancee and mother-in-law didn't think twice about it.
So after an exhaustive battle with many of the 200 managers that work at every David's Bridal store (none of which seems to manage much of anything), we finally received a corporate customer service number with a live person! However, they take about 48 hours to return a call, and simply regurgitate the company's ridiculous return policy. When coupled with what can be called the world's worst customer service, David's Bridal adds up to a consumer's nightmare.
DO NOT GO THERE EVER! DO NOT SIGN ANYTHING THEY GIVE YOU! You will be treated like an annoyance from the minute you walk in, to the minute you walk out with your credit card/contract to forgo all your traditional rights as a consumer in hand.
There are hundreds of dress shops that manage to order correct sizes and are not overrun by hundreds of brides looking for bargains. They will not end up as bargains in the end, I can promise you that. By the time you return your dress five times, argue with 12 managers and have your dress horrifically altered at outrageous prices you will regret choosing the David's Bridal Experience.
LAS VEGAS, NEVADA -- Once I got engaged I went to David's Bridal and although I have gotten better attention in a reg clothing store, I finally found a dress I liked although way too small in the bust, she had clipped the bust in the back with some sort of plastic clip. The length was correct. She assured me it would be fine in a larger size, the dress came in about 2 months later, way too late to reorder and of course, I had already paid for it. The dress was huge and about 9 inches too long.
What happened next was unbelievable. This in Las Vegas in August, my wedding is Sep 6, it is 115 degrees outside. I had to endure, 2 3 hour alteration appointments to somehow make this dress fit, keep in mind, I'm 5 ft 4 inches 111 lbs and a size 34 c bust. Pretty average. There was no air conditioner on both apps, and you had to wear the heels standing on top of two pedestals, like box pedestals for 3 solid hours not moving with nothing to lean on and no rail to hold on to.
Also I was in this small room with 3 other brides. They only had a fan. I was so hot I kept thinking I would pass out. I was so dizzy and they did not even have water when I asked for something to drink. When all was said and done and they charged me almost 600 for the alterations, the dress looked horrible, too loose in the bust and just wrong. The dress was only 500 hundred to start with. Now I had a 1,100 dress that looked awful. Truth be told, too late to get another dress, I cancelled my wedding. That is the honest to God truth. If you are on a budget, get the dress, try it on immediately and get it altered elsewhere.
SIOUX CITY IOWA -- This is the worst place for a bride to be to get her gown for her perfect day. The help was just awful and rude. They tell you one thing on the phone and another at the store. They kept trying to add more and more charges for stuff, like a small swatch of material to match the men's tuxes. Then they said the bridesmaids could do lay-a-way and when they got to the store they said they couldn't. Now the worst part, when my daughter went to get her dress last night it looked like a crumpled up newspaper. Then it was 4 inches too long. They said they all come that length and we alter them, then it was only half sewn in spots and they had earlier given her the wrong slip.
The dress also had an ink spot on it and the salesperson said "oh it's just an ink spot." OMG! just an ink spot. OK then they told her she could pick a dress off the rack. If she wanted a dress off the rack she would have gotten one in the first place. So now she won't be able to get it to the person that was going to add the buttons for the train tie up. So another lady came by and said "did you tell her what it was going to cost to fix it?"
Oh hell no we are not paying for their mistakes. We have to go back tomorrow and discuss the problem. What a nightmare this has been. My daughter cried all last night, it should have been a lovely time getting her dress and taking it home, but instead she ended up sick to her stomach all night. Wow what a way to attract customers and run a business.
SCHAUMBURG, ILLINOIS -- My wedding was originally out of the country but due to some family issues I had to make it in Chicago and plan it in 3mths. I went into David's bridal in schaumburg IL, and worked with Judy, she was fabulous and she helped me find the perfect dress cost $1150 she also helped me find the brides maid dresses $150. Every thing was going great the dresses had arrived way b4 they said it would (2 weeks after I ordered it). I went into get my dress altered and tried it on for the first time (the one that I had already tried on in the store, and they ordered for me) the dress didn't fit it was 3inches to little. I was so aggravated stressed there was no way that I had gained any weight I weighed the same and it had only been 2 weeks. The manager was making me feel like it was my fault and then after they said they'll measure me and compare the measurements that they had written down 2 weeks ago.... surprise surprise my measurements didn't change. they wear then offering to order me another size but they couldn't tell me if it would come in on time, and then the alterations department said they could let it out and that if I order the other size they would have to take in around different areas and then it would cost me more so after I heard it could be fixed I felt a little relieved I made an appointment for 3 days later when the head of alterations would be there. When I went back and put on the dress Anna (head of alterations) said that it was impossible that they should have ordered the dress they can't let the dress out... she got the manager and finally said oh yes we can and alterations on my dress are being done I paid $280 for alterations they didn't discount a penny and they wear the ones that messed up.
I go in with my bridesmaid the dress is to small again omg this is a nightmare again they're not giving solutions I am 6 weeks from my wedding. Her measurements once again haven't changed they don't know if they can order the dress it takes 6 weeks and it wouldn't be in on time they have to see if customer service can ship the dress in the right size from another store we are responsible for any alterations and the maid of honors dress doesn't fit either what a horror story.
Do your self a favor don't get a dress from David's bridal it will cost you so much just to fix their errors. It will be so stress full to you and it definitely doesn't make you feel like it's the most wonderful day of your life.
I was not pleased with my two visits to David's Bridal recently. I had an appointment to choose and try on bridal gowns. When I arrived, the staff was helpful enoughuntil I started to try on gowns. The lady that was helping me had another customer in the next dressing room and spent most of the time helping her. She would tell me to go in there and take the dress off but I could not reach the fasteners and had to wait on her to come back from serving the other customer.
Also, you had to exit the dressing room and go into a common area which was open to the public where the mirrors were located and view your gown. There were men and older boys out there and it was very uncomfortable to have them there looking at you while you were going in and out and dressing, etc.
My chief complaint (on this day) was a comment made by someone ( I think it was another customer). I am an older bride and I'm sure older that all who were there. I heard someone say "Does that come with hot flashes?" I'm sure the comment was directed toward me and it was said very loudly. Well, after that, I would not go to view my dress in the main "mirrored stage" area, but chose to look in the mirrors located to the side and around the corner out of sight. I felt awful -- like I was in the wrong place.
I left there feeling badly, but I did not blame any one at David's Bridal for the comment I'd heard. I was upset that I had made an appointment but the attendant appeared to have not much time for me. I did buy a dress and scheduled a day to come back for alterations fitting.
When I went back for the alterations fitting, the attendant who helped me was very nice. However, as I was in the dressing room getting dressed to leave, I overheard a lady say " Oh--we had a lady in here trying on dressesshe was about 50 years old! She started trying on short dresses and I thought Oh no......" I didn't really hear the rest of the conversation but I understood the tone to mean she ws disgusted at the older lady being there trying on dresses.
I am pleased with my dress, but my experience at David's Bridal has not been a happy one, partly due to a customer and then due to an apparent employee's remarks. It seems that there are more and more older brides these days and of course, they have to have dresses too. David's Bridal should caution their staff to not make such remarks about their older customers.
WINSTON SALEM, NORTH CAROLINA -- I was extremely disappointed with David's Bridal. I first entered their store in January 2009 looking for a modest wedding dress. One with sleeves, and a high neckline. I was informed that they did not carry modest dresses...not ONE dress with sleeves, however, we could order sleeves and have them added to the dress. I chose a $99 dress and asked could sleeves be added. They said certainly. I asked the cost, and was told the sleeves would cost $60 and then there would be a $60 charge to put the sleeves in. I thought that sounded reasonable...that would mean I would have $220 in my wedding gown...that's not bad. So I bought the dress and had them order sleeves. To make a long story short, I ended up spending over $400 on the dress. There were so many hidden fees that they did not tell me about. And then to make matters worse, the employees at Davids Bridal acted like I was crazy because I wanted my dress modest and didn't want to show everything... I got the dress home after the last fitting and realized the seamstress had not sewn everything properly and I had to do some fix-up work on it myself, even after paying over $400 for her to fix it! I was extremely aggrievated! Also, when you buy a dress from David's Bridal you are supposed to get a free steaming to use whenever you want. I told them I wanted to use mine right before my wedding, but when I came for my last fitting the lady informed me they did my free steaming when they were completed with the work on the dress. The bad thing is the dress was MUCH more wrinkled AFTER the so-called steaming than it was ever before. So a word of warning about David's Bridal to all you folks out there, and especially to those of you who are looking to be modest on your wedding day...my advice would be to go to some modest wedding dress website and order from there, DON"T GET DAVID"S BRIDAL TO MAKE ONE MODEST FOR YOU! They'll do a half-way job, charge you a big price and make fun of you while doing it!
SPRINGFIELD, PENNSYLVANIA -- Extremely Disappointed!!! I have been a customer of David's Bridal in Springfield, PA, ever since a bought my first prom dress. This year I purchased my wedding gown at DB, along with my bridesmaids dresses, veil, headband, slip, etc. I recently went for my first fitting and was not very impressed with the service. The woman was nice, but there was nothing spectacular being done to my dress. I had minimal alterations that were needed. When I saw the bill for the alterations, I was totally shocked!! The bill was over $350! When we asked if there was anyway to lower the cost, we were told there was nothing anyone can do, because alterations is a separate company. We even had to pay TAX!
No other seamstress or tailor charges tax in PA. Also, I had a guest book given to me as a gift that I did not need, and they wouldn't even let me return the book and put it towards the ridiculous alterations cost. After everything I bought in that store, they told me I'd have to exchange the book for more store merchandise. I would NEVER buy anything in that store again. They are a shady company that does not give a crap if you are satisfied or not. I even called back later to speak to the manager and got absolutely nowhere. She told me there was no way she could even give me a discount because they have no control over the computers. What a joke! I am going to a private professional seamstress now who is charging me way less money and will do a WAY better job on my dress! David's Bridal may be affordable for dresses, but DO NOT GET ALTERATIONS DONE!!
It's such a rip off!!! And they do not care about their customers! I am a school teacher, and I work in a huge district. I can't wait to tell all of the young teachers to never go to David's Bridal! They just lost a customer and hopefully after reading this, you won't be a customer either!!