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Terrible First-Time Shopping Experience at David's Bridal
By -

ORLANDO, FLORIDA -- I was at a bridal show about a month ago and talked with the ladies at the David's Bridal booth. They were friendly and very eager to sign me up for an appointment. This past week I was finally ready to start dress shopping, and so I thought of them first. I called the store to make an appointment, but was told be the girl on the phone that I could just come in and would be helped. She didn't offer to take down my name and seemed in a hurry. I arrived at the store about 20 minutes later and had to stand and wait for a few minutes while the girl at the front desk finished a personal conversation with a consultant. Finally they had me sit down and I filled out some paperwork.

The girl at the desk then yelled across the store to a consult, "Would you take this Bride?" The consultant replied that she was in charge of the floor at the time. "So you can't take the bride?" "NO!" I was feeling a little weird by this time almost as though I was intruding. I sat there a bit longer while the girl found someone to help me. She told me to go look at shoes while I waited for the consultant. I waited for about 10 minutes and finally someone was calling my name across the dressing room. She was a nice lady but seemed to be in a huge rush and took about 30 seconds to flip through their catalog so I could show her the dresses I wanted to try on.

I tried to explain my wedding and what I wanted but she didn't listen and just wanted me to point at pictures. She brought me three dresses to try on and then left. I tried one on and waited and waited and waited some more. I was about to take it off when she finally came back. She made me get up on the pedestal by the mirrors and then left again. I got the idea the poor lady was helping 3 other brides besides me.

I finally just went back in the fitting room and got dressed. I was not interested in trying on anymore. The store was dirty as well and the dresses were expensive! I said what I had to to get out of the store. I have been getting calls from them all day but I will never go back. I felt so saddened and discouraged by the whole ordeal! I was so excited to start dress shopping, but that almost ruined it for me. The attitude, the surroundings and the waiting!

I called my Mom crying to tell her how turned off to the whole thing I was, and she has promised to help me again in a few months. I can tell you one thing: no matter how many calls and e-mails I get from them I will never again set foot in their store. The dress I tried on was beautiful but I will never purchase a gown from David's Bridal.

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Customer Service Issues
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KENNESAW, GEORGIA -- I had a terrible experience with David's Bridal from start to finish! I am a bridesmaid this month. Since we are all scattered across the country the bride thought it best to use David's because of the convenience. I really wish she had chosen Ann Taylor instead (they have beautiful wedding attire and amazing service). My fiasco started when I initially went to try on the dress the bride had chosen. She emailed us the style numbers-- all of us to have the same skirt with 3 or 4 tops to choose from. First off, the sales associate seemed very unwelcoming.

I gave her the style numbers, tried them on and decided to wait a week before ordering. Good thing!!! Because when I went back to the store I discovered she had me trying on the wrong dress! Crisis averted! I ordered the correct one in a size 4. Dress came in-- SIZE 8! By this time it was too late to re-order. Fast forward about 3 weeks and I find out I'm preggers. Very excited and actually relieved they ordered a dress that was too big because I'm starting to have a baby bump.

Here I am now 1 week out of the wedding date and the top is tight. I called and asked if I could exchange it for a size larger if they happen to have a floor model in the color and size I need. They said it would not be a problem and to come on down. The "greeters" are super friendly until you actually need help. I go in and they refuse the exchange because the item had been altered! What?!

I assured them that it was sold to me in this condition and the saleswoman in a round-about way called me a liar. She was rude, unwilling to make any kind of effort to help and quite frankly making me VERY upset. I kept telling her that I did not touch the top in any way and she went on the say in a snide tone that it appeared to have been let out and made larger-- so now I'm a liar and fat!

Who speaks to a customer this way? I agreed that may be was tailored by a previous customer, but that I surely did not do it and they sold me a tampered item! I could feel my blood boiling and as I started to raise my voice I just gave up and said that I would attempt to have it "let out" again and she said "Yeah, AGAIN!" as if to call me a liar one more time! I could not believe the treatment I got from this lady. I sent a certified letter to their Corporate office and copied the store manager and intend on pursuing this matter until I am satisfied!!!

Do not shop at Kennesaw David's Bridal. They will ruin your event! And lastly, they have no customer service info available-- I wouldn't either if I ran an operation like theirs. I had to dig around on sites like this to finally have the pleasure of leaving a VM that will never get returned.

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Ugh!
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SIOUX CITY, IOWA -- I went with my sister and tried on 2 dresses. Neither was marked in my favorites, but that happens. I fell in love with the dress and ordered it. The lady gave me no time to think and told me "If you don't buy your shoes here, then we will not be able to alter your dress and how will you know how it fits?" I'm thinking whatever, so she brings me shoes and they hurt, and I mean hurt. When I try to tell her this she explains again if we don't get them there, they cannot give the lady an est. on how much to take off. At this point I just wanted my wedding over dreading the day I ever had to put them shoes on.

The other sales lady said "bring them back maybe we can exchange them." They both have quit by the time my alterations are due and the lady took way more than I asked off the bottom. Not to mention I am a size 18, they gave me a size 22 slip saying I could buy a new one. Not at 54 bucks. So now I have a slip that is so huge and too long. (the alteration lady said it's a waste to fix) My dress looks crappy.

Now for the bridesmaids. The ladies were so pushy. One bridesmaid left crying because they had her in the dressing room yelling at her to buy it now or she'd ruin my day. My sister backed out with 2 flower girls on how they treated them! I have tried to say something and when in the store they raise their noses. I suggest using David's Bridal. I had been excited to get married until I walked into that store and went through that. On the website, there is nowhere to complain, and like I said, in the store, they refuse to give me a card or any number of someone higher up than them.

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Ripped off by David's Bridal
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Bought my wedding dress here in a size 4 because the "specialist" said I needed a size four. The actually dress available to try on was a size 8 and she was sure I needed a size 4. When I received the dress, it was too big and I had to have it altered. I could've fit a size 2 perfect without any alterations but ** (the assistant manager) said it'd be too small. Plus, I didn't have a lot of time to wait for the order to try to see. (I know I would've fit a size 2 perfect because I also bought a red gown there in a size 2 and it fit like a glove. I'm sure the wedding gown in a size 2 would've fit without any alterations).

So, I decided to let them alter it. I had several alterations done, including 10 french bustles, the hem, taking in of the neckline, and taking in of the bodice. Long story short, took my dress to NY to be wed and 2 days before the wedding day, I realized the bodice was too big. I wore the dress for pre-wedding photos and it kept falling off. I took it to a tailor who said the bodice was never altered. I had two tailors confirm that work was never done to the bodice at all.

In a hurry to have it fit me for my big day, I had them alter it for $100 overnight. And I called David's Bridal immediately, who gave me a run around by passing me off to several people. I spoke with a girl named ** who was going to have her alterations manager call me. She never called. I called again and spoke with another sales associate who said I needed to talk to the alterations manager but she wasn't there that day.

I call a third time and finally get to speak with the alterations manager. She wants me to bring the dress in. I don't see why but she insists. I bring the dress in, speak with her, she gets ** (the stores' assistant manager) and he tells me I have to talk to **. ** investigates and we call back and forth.

Final conclusion: I signed the receipt when I picked up the dress so they are not liable. I paid $85 for alterations they never did. If they did the work and it was still big on me, I understand. At least they did the work. However, they did not and ripped me off $85. I will NEVER buy anything else from them ever. And I will make sure to tell any new bride-to-be's or anyone even thinking of shopping there, to stay away.

I read a lot of bad reviews about David's Bridal. I should've been wary. If you must shop there, please BE VERY CAREFUL and DOUBLE CHECK EVERYTHING BEFORE YOU GIVE THEM YOUR MONEY AND LEAVE THE STORE.

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Dirty Wrinkled Wedding Dress
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CHARLESTON, SOUTH CAROLINA -- My daughter-in-law to be recently purchased her wedding gown at David's Bridal. She placed it on layaway for about one month. We went to pick it up yesterday and she tried it on again to make sure everything fit correctly. I couldn't believe my eyes!

It looked as though it had been worn already. Although it was the same style and color, it looked like a different dress than the one she tried on the first time. This dress had two very obvious dirty spots. One front middle spot looked like someone smudged it with dirt and makeup. The other spot was on the back and seemed to be black ink or grease, small but very noticeable on pure white. Besides the spots the dress was sooooo wrinkled.

We spoke to a sales associate about the condition of the dress while the future bride was still modeling it. She went off to speak to someone. Upon returning she said we will give one free steam cleaning before your wedding. It will take a couple of weeks. Well the wedding was sooner than that. She was off again. This time she said "if you leave it now, you can pick it up tomorrow." That sounded awesome, we were pleased.

So the bride to be changed returned the dress to its hanger and bag and followed the sales associate into the back room of the store. In a few minutes they were back, dress in hand. Turns out the person in back said they only steam clean a dress if you pay to have alterations done. Well, just a few moments before, we were feeling lucky that the dress fit so beautifully and needed no alterations. This girl paid a LOT of hard-earned money for a brand new wedding dress. She came home with a dress that looked as though it had been worn the day before. It was in their care the entire time! How can they not be responsible for the condition of it.

I have been unable to find any contact info for anyone outside this store! Needless to say, I won't be buying the bridesmaids' dresses from this company. In fact I would never use this company again or recommend any one else to.

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Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KEIZER, OREGON -- I went in and purchased my wedding dress from David's bridal in March and could not find anything in the store like I wanted for my bridesmaids. I ended up going to a thrift store nearby and found a David's bridal dress that was perfect and called the store to find out about it because I never saw it. They told me it was clearance and that they could order from an outside store because the website didn't have the right sizes. I ordered the dresses from all over the country in April and was told by the store not to open them until I could get my girls together to come in and open and try on at the store (if something was wrong and I opened them at home it would be my fault).

I took the dresses into David's Bridal in Keizer, Oregon and when the manager opened the boxes, two of them were the wrong size, one was two sizes larger and one was a size two small. The manager searched and searched and told me they did not have any of the size I needed and that they could alter the bigger one but the other one would need to be changed to a lace back in order to make it work. Two dresses one way and one different? Screw that I wanted the dresses they promised me.

When I asked the manager what happened and why the wrong sizes were shipped when I was assured they found them from different stores across the country, she told me that they must have been mistaken at that store and they shipped the closest thing. NOT ACCEPTABLE! A month and a half before my wedding and I don't have enough dresses and they wouldn't refund my money.

After enough fighting and arguing they agreed to refund the money for the one dress that was too small and I figured I would plead my mother to make the third dress. When my other bridesmaid went in to have the larger dress sized down, I was told that they were going to charge me over $100 for the alterations, NOT ACCEPTABLE! I had ordered the right sizes and it wasn't my fault they shipped the wrong ones and didn't say anything.

David's bridal completely ruined my wedding experience as a bride. Being a bride is all about having a good time and enjoying the planning process. This store and company ruined this for me and now all I can do is hope that it's all over soon. Funny thing that I spend over $2000 in dresses and accessories from this store yet didn't give a rat's ** about me or my wedding. One thing's for sure, I do not love David's Bridal and I will never refer anyone to this God-forsaken place.

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Beware Of David's Bridal!! Run Away!! Bad Customer Service!!
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FAIRVIEW HEIGHTS, ILLINOIS -- I am in the wedding of my husband's friend and his fiance. They are getting married in July of 2011. We went to try on dresses at the David's Bridal in Fairview Heights, IL. The service was horrible. The attendant was more focused on talking our bride into ordering "right away" than she was in getting dresses for us and the bride. She had this poor girl convinced that dresses had to be order NOW in case they didn't come in next season's catalog. March 2010.

So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home (I am allergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!

The David's Bridal representative, assistant manager, manager, and ** (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.

It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsibility?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.

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Avoid Going Here
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My finacee bought a dress at David's Bridal 4 days after we got engaged and has regretted the decision ever since. Each dress she purchased was ordered in the wrong size. Sales women and alterations women repeatedly ordered incorrect sizes. Every incorrect order became a fight to exchange the dress for another size.

After the 4th dress was incorrectly ordered, she had enough. She bought a dress elsewhere and I promised I would return the dress to David's Bridal and get her money back for it... Little did I know, David's Bridal is some kind of scheme to suck people in and kick them while they are down (right before their weddings no less). They double their credit card signatures as mini contracts which say ALL SALES FINAL. Of course, I never would have signed that, but my fiancee and mother-in-law didn't think twice about it.

So after an exhaustive battle with many of the 200 managers that work at every David's Bridal store (none of which seems to manage much of anything), we finally received a corporate customer service number with a live person! However, they take about 48 hours to return a call, and simply regurgitate the company's ridiculous return policy. When coupled with what can be called the world's worst customer service, David's Bridal adds up to a consumer's nightmare.

DO NOT GO THERE EVER! DO NOT SIGN ANYTHING THEY GIVE YOU! You will be treated like an annoyance from the minute you walk in, to the minute you walk out with your credit card/contract to forgo all your traditional rights as a consumer in hand.

There are hundreds of dress shops that manage to order correct sizes and are not overrun by hundreds of brides looking for bargains. They will not end up as bargains in the end, I can promise you that. By the time you return your dress five times, argue with 12 managers and have your dress horrifically altered at outrageous prices you will regret choosing the David's Bridal Experience.

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They get You w alterations after they order too big a dress
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LAS VEGAS, NEVADA -- Once I got engaged I went to David's Bridal and although I have gotten better attention in a reg clothing store, I finally found a dress I liked although way too small in the bust, she had clipped the bust in the back with some sort of plastic clip. The length was correct. She assured me it would be fine in a larger size, the dress came in about 2 months later, way too late to reorder and of course, I had already paid for it. The dress was huge and about 9 inches too long.

What happened next was unbelievable. This in Las Vegas in August, my wedding is Sep 6, it is 115 degrees outside. I had to endure, 2 3 hour alteration appointments to somehow make this dress fit, keep in mind, I'm 5 ft 4 inches 111 lbs and a size 34 c bust. Pretty average. There was no air conditioner on both apps, and you had to wear the heels standing on top of two pedestals, like box pedestals for 3 solid hours not moving with nothing to lean on and no rail to hold on to.

Also I was in this small room with 3 other brides. They only had a fan. I was so hot I kept thinking I would pass out. I was so dizzy and they did not even have water when I asked for something to drink. When all was said and done and they charged me almost 600 for the alterations, the dress looked horrible, too loose in the bust and just wrong. The dress was only 500 hundred to start with. Now I had a 1,100 dress that looked awful. Truth be told, too late to get another dress, I cancelled my wedding. That is the honest to God truth. If you are on a budget, get the dress, try it on immediately and get it altered elsewhere.

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Worst service ever
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SIOUX CITY IOWA -- This is the worst place for a bride to be to get her gown for her perfect day. The help was just awful and rude. They tell you one thing on the phone and another at the store. They kept trying to add more and more charges for stuff, like a small swatch of material to match the men's tuxes. Then they said the bridesmaids could do lay-a-way and when they got to the store they said they couldn't. Now the worst part, when my daughter went to get her dress last night it looked like a crumpled up newspaper. Then it was 4 inches too long. They said they all come that length and we alter them, then it was only half sewn in spots and they had earlier given her the wrong slip.

The dress also had an ink spot on it and the salesperson said "oh it's just an ink spot." OMG! just an ink spot. OK then they told her she could pick a dress off the rack. If she wanted a dress off the rack she would have gotten one in the first place. So now she won't be able to get it to the person that was going to add the buttons for the train tie up. So another lady came by and said "did you tell her what it was going to cost to fix it?"

Oh hell no we are not paying for their mistakes. We have to go back tomorrow and discuss the problem. What a nightmare this has been. My daughter cried all last night, it should have been a lovely time getting her dress and taking it home, but instead she ended up sick to her stomach all night. Wow what a way to attract customers and run a business.

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David's Bridal Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 12 ratings and
56 reviews & complaints.
Contact Information:
David's Bridal
1001 Washington St
Conshohocken, PA 19428
610-943-5000 (ph)
www.davidsbridal.com
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