David's Bridal - Page 3

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Horrible Service
Posted by on
Rating: 1/51
OXNARD, CALIFORNIA -- David's Bridal proclaims to be a cheaper alternative to bridal wear. Their customer service was so bad that it would have been better to pay the additional price of another place but we had already ordered a wedding dress. Before we purchased a cress, it was tried on twice making sure that it could be altered in such a way that would be acceptable. We waited until the appointment as directed to open the bad in which the gown was wrinkled and stuffed. They wouldn't alter it the way that we wanted, and were not friendly or helpful. At that point, not one person offered to help. Get this... even after paying for a wedding dress, they charged us $10.00 for a paper garment bag to take it home in. I can't believe it. I would advise other people not to use David's bridal. We were put in an unfortunate situation because we were told that an alteration was possible when I guess it was not. We didn't have any recourse... we were left with a gown and an unfortunate day that should have been an exciting event.
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Return Policy and Scamming Customers on the Alterations
Posted by on
My daughter went to David's Bridal in Danvers, MA and purchased a bridesmaid dress in July of 2011. When she tried the dress on in the store it was a perfect fit (size 2 - she tried and another size 2 that fit also)so she order it. The salesperson took her measurements and then placed the order. When we went to the store to pick up the dress, surprise - the size 2 doesn't fit! It needs to be altered in the bust area (which she is small, but the dress was even smaller) and the abdomen and waist area which were to big. This is NOT how the sample size 2 dresses in the store fit and why take measurements, if the dress is not going to fit correctly. That's where they make additional money off these cheaply made dresses - the alterations! Not only do you pay for the dress, but you can double your cost with the alterations. The dress should have only needed to be hemmed when it came in, but it needed to be completely redone.

When the rude and ignorant Store Manager came over to hear our complaint, she really didn't care because their store policy was NO REFUNDS! So in other words we have your money and your stuck with our crap! They only offer to get you another size dress (which would have had to be altered even more) or give you a store credit if your lucky!

Don't waste your time or money at this store - they do not care about customer service or the product that they sell. Once they have your money, they don't care whether your satisfied or not!
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Skye on 08/07/2011:
Contact corporate and tell them your story.

Contact Information

David's Bridal, Inc.
1001 Washington St.
Conshohocken, PA 19428

PA Tel. 610-943-5000

Toll Free 888-480-2743

Fax 610-943-5048

Venice09 on 08/07/2011:
I agree that the dress should have fit. It does sound like a strategic way to make money on alterations. My daughter and I had a wonderful experience at David's Bridal, but we didn't buy anything, so I can't comment on that. She was, however, in a wedding where the dresses came from David's, and all went well. I think it depends on the location of the store.
Anonymous on 08/07/2011:
They screwed up my bridesmaid dress too, probably for the same reason
olie on 08/07/2011:
As I suggested on another site, is it possible that your daughter lost weight or inches between the try-on and the pick-up date? That would account for the size discrepancy.
Mrs. V on 08/08/2011:
I always let the place that I am buying the items know upfront that I have someplace that I go to that does any alterations for me.

For some reason, when I do this, the item I tried on is almost always the item that I get, size wize.

After I get the item, I can always then decied if I wish the place that I bought it to do the alterations or not.
Nohandle on 08/08/2011:
There are some bridal/prom places locally that now will suggest the customer deal with their recommended alteration places directly and they will provide contact information if requested. These were the same alteration places they once sub contracted out. Yes, they made some extra money but had to deal with complaints and obviously didn’t know how to properly measure to begin with or the clothing would have easily fit after a few alterations. I guess they finally decided the few extra dollars they were getting was not worth it.

If their clothing was true to size initially it would only require minor alterations. I don't blame people for being aggravated when something has been ordered specifically and doesn't even come close to fitting. Give me a break.
rymanager on 08/08/2011:
I've tried calling their corporate office and the women I need to speak to is out on a "medical leave" and the customer service hotline only takes a recorded message - does not give me a good feeling. My daughter has not lost or put on any weight in the 3-4 weeks that it took for the dress to come in - so it definitely was not made correctly. I'm sure if she put on the sample dress again in the store it would fit her correctly again - unlike the garbage that they sent her!
At Your Service on 08/08/2011:
You may have offered the best solution yourself. You indicate that she hasn't tried on the "sample dress" again, so maybe she should. It will either fit or it won't.

In either case, you can then find someone else to alter the dress if you don't want David's to do it.
kichycoo on 07/29/2012:
Having worked for David's Bridal..I can tell you they have a big scam running on alterations..I was hired to manage an alterations shop for David's...but the store manager had never sold clothing before...what a nightmare..!!.Wrong sizes were ordered,,fabric was terrible..still is..I refuse to take David's clothing in my shop any longer...I cannot press out the wrinkle with my commercial equipment...Cheap Asian crap fabric..!!
kichycoo on 07/29/2012:
I have done alterations for over 40 yrs..and I no longer accept David's Bridal clothing in my shop due to poor workmanship..and shoddy fabrics..I have commercial irons and steamers..and I cannot get rid of the wrinkles in the cheap cloth...Stay away from them..!!..Dollar General for Bridal wear...!!
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No Stock Dresses!
Posted by on
CONNECTICUT -- I was very excited to go shopping for wedding dresses for the first time. I went on to David's Bridal website and checked all my favorite styles and wrote down the code. I ended up picking over 21 dresses from the website (literally), and they were ALL dresses from their actual collections. all of them were in my budget except for 4 of them, which I specifically wrote "expensive" or "out of my budget" next to the dress code. I called for an appointment and me and my 4 bride maids rode for an hour and a half to our closest store. after being assigned to a very serious lady, I gave her my paper with the codes. SURPRISINGLY non of my chosen dresses were in the store except for the 4 that specifically said "out of my budget". seriously??? also my sash color (watermelon, which is one of their current style colors) wasn't there. I asked if they could get in touch with another store, but surprisingly no one could mail me a sash in time (over 8 weeks until my wedding).

it was fun going with my bridemaids, but it was totally pointless since I couldn't afford any of the dresses I tried, and I couldn't try any of the dresses I could afford.


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Anonymous on 10/14/2010:
I think it sometimes depends on the David's Bridal store in question. This one definitely sounds like they don't restock very well. I agree, too, that people who work in a bridal store should at least be pleasant.
Ytropious on 10/14/2010:
The thing is, I don't think it's a conspiracy against you to make you look at the expensive ones or anything. I think most brides think just like you and go for the cheaper dresses, leaving the hugely expensive, unaffordable ones plentiful. So of course they're only going to have the expensive ones because no one can afford them!
Venice09 on 10/14/2010:
It definitely depends on the location. I wrote a review about my daughter's wonderful experience at David's Bridal. She too went in with a list of dresses, all moderately priced. Every one was in stock, and not once did the attendant try to sell her anything else. The attendant also gave us her undivided attention and couldn't have been more pleasant even though we made it perfectly clear that we would not be buying a dress that day.

As it turned out, my daughter didn't buy her dress at David's so I can't comment on the entire process, but our initial contact with the store and the employees was superior.
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Beware Of David's Bridal!! Run Away!! Bad Customer Service!!
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FAIRVIEW HEIGHTS, ILLINOIS -- I am in the wedding of my husband's friend and his fiance. They are getting married in July of 2011. We went to try on dresses at the David's Bridal in Fairview Heights, IL. The service was horrible. The attendant was more focused on talking our bride into ordering "right away" than she was in getting dresses for us and the bride. She had this poor girl convinced that dresses had to be order NOW in case they didn't come in next seasons catalog. March 2010.

So I ordered my dress, paid in full! Stopped into the store in August to see if there was some problem because I never received a call to pick up. They had given my dress to the bride. I am not really friends with this girl. She has already kicked one girl out of her wedding. They have cats in their home(I am alergic to cats) and they smoke. I was upset that they had not called me when the dress came in as I had PAID for it. I am the customer!!

The David's Bridal representative, assistant manager, manager, and Robin (the person in charge of customer complaints) all kept telling me that it was their policy to give the bride anything connected to her wedding, no matter who paid. I said that my receipt was a contract between their company and myself, not some third party. After a lot of complaining, the bride has returned the dress to the store.

It stinks!! Of course, the cost of cleaning is not their responsibility!! What is their responsibility?? Beware. I have been in 7 weddings, this is the 3rd with David's Bridal. All with major problems. This is MY first problem with them, the others were the brides' wedding gowns with alterations not done on time.
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Venice09 on 08/27/2010:
I don't envy you. This does not sound like it's going to be a fun wedding. I'm surprised they didn't call you to pick up the dress so you could try it on. They missed an opportunity to charge you for alterations. If you ordered and paid for the dress, I don't know why they would give it to the bride. What if you lived far apart and it wasn't so easy to retrieve it? Is it possible the bride insisted on taking the dress?

If the dress is clean and you're not having any allergic reaction from the cats, try hanging it outdoors on a nice day to get rid of the smell. You could also try Febreeze, but I would sorry about it staining the dress.

Good luck. I think you're going to need it.
Helpful on 08/27/2010:
I would think it extremely tacky to have David's Bridal contact the bride, stating that one of her bridesmaids was throwing a fit over the fact that she was given the dress. Then having her return said dress back instead of just making sure the dress was given to the bridesmaid. Hopefully the reasons of the smoking and a cat were not disclosed.
PepperElf on 08/27/2010:
you know I'm wondering if the bride insisted too

better yet... are you telling me the bride had a bridesmaid pay for the dress and then kicked her out? that bride OWES the bridesmaid for the cost of the dress then.

Helpful on 08/27/2010:
I would agree Pepper, although by the way this reads, the dress was being selected after one of the bridesmaids was "kicked".
Sheriffs Uncle on 08/27/2010:
Sounds like a Jerry Springer wedding to me!
Anonymous on 08/27/2010:
Why would a dress for a wedding in July 2011 be ready in August 2010? "My husband's friend and his fiancé?" or fiancée? Is this two guys? Is one of them wearing a dress? "I am not really friends with this girl"--So why are you in the wedding?
FlShopper on 08/27/2010:
Granted, it's been a long time since I got married, but I seem to remember that I was the contact for any issue(s) with the bridesmaid's dresses. The shop would call me whenever a dress was ready for fitting, alterations were done, etc, and I would contact the bridesmaid. It kept things simple for everyone; the shop had only one person to contact and I was kept up-to-date on what was going on with the dresses.
Venice09 on 08/27/2010:
FlS, my daughter is in a wedding party, and I believe the bridesmaids handled their own dresses. I'll have to ask her to be sure, but I do know the dresses are from David's Bridal.
PepperElf on 08/27/2010:
good luck with this wedding.

and I hope this bride doesn't turn "zilla" on you.
Ytropious on 08/28/2010:
If you don't like this girl, WHY are you in her wedding party? Maybe she insisted on having all the dresses at her house so she has all her ducks in a row. So what if you paid, it's HER wedding, and if DB's policy is to give the bride whatever she wants, then I guess that's policy huh?
Venice09 on 08/28/2010:
Yt, she's most likely doing this for her husband, who is probably in the wedding party, too. It's one of the worst reasons to be in a wedding party. I think it's better to bow out gracefully then do it with a grudge, but I really think she's putting up with this for her husband's sake.
Ytropious on 08/28/2010:
The last wedding I went to was one of my coworkers. Another coworker was invited to be in the wedding party and she flat out said no. They're really close friends, but she didn't want the hassle and costs of being a bridesmaid. Even if you're friends with someone, it doesn't hurt to say no. I'd never say yes to be in someone's wedding if I truly hated them, to heck with my hubby, lol.
Venice09 on 08/28/2010:
I agree. I don't think there's anything wrong with saying no. Not only is it a big expense, but a person should only do it if they really want to. My daughter asked her closest friends that she's known most of her life, and who she knew could afford it. Sometimes I don't think brides realizes that it's an imposition and people don't know how to say no. The bride sees it more as a privilege.
Ytropious on 08/28/2010:
Exactly, the whole "I chose YOU" guilt trip usually works. I'm not sure how many my coworker asked, but she only ended up with like 3. Most of the people she knows don't have the money to be dropping on a dress they aren't going to wear again.
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Avoid Going Here
Posted by on
My finacee bought a dress at David's Bridal 4 days after we got engaged and has regretted the decision ever since. Each dress she purchased was ordered in the wrong size. Sales women and alterations women repeatedly ordered incorrect sizes. Every incorrect order became a fight to exchange the dress for another size.

After the 4th dress was incorrectly ordered, she had enough. She bought a dress elsewhere and I promised I would return the dress to David's Bridal and get her money back for it... Little did I know, David's Bridal is some kind of scheme to suck people in and kick them while they are down(right before their weddings no less). They double their credit card signatures as mini contracts which say ALL SALES FINAL. Of course, I never would have signed that, but my fiancee and mother-in-law didn't think twice about it.

So after an exhaustive battle with many of the 200 managers that work at every David's Bridal store(none of which seems to manage much of anything), we finally received a corporate customer service number with a live person! However, they take about 48 hours to return a call, and simply regurgitate the company's ridiculous return policy. When coupled with what can be called the world's worst customer service, David's Bridal adds up to a consumer's nightmare.

DO NOT GO THERE EVER! DO NOT SIGN ANYTHING THEY GIVE YOU! You will be treated like an annoyance from the minute you walk in, to the minute you walk out with your credit card/contract to forgo all your traditional rights as a consumer in hand.

There are hundreds of dress shops that manage to order correct sizes and are not overrun by hundreds of brides looking for bargains. They will not end up as bargains in the end, I can promise you that. By the time you return your dress five times, argue with 12 managers and have your dress horrifically altered at outrageous prices you will regret choosing the David's Bridal Experience.
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Ytropious on 04/21/2010:
You have to realize WHY they have all sales final. They are an expensive dress shop. Many people buy a dress for a certain occasion and then it sits in the closet until another occasion comes up. Imagine if they could hide the tag and just return it after the event is over. It can and does happen. This is why all sales are final, it comes with the industry.
Anonymous on 04/21/2010:
And their $99.00 dress sale is always only in sizes 14+. Say you are a sz 4. They insist that they can only do the alterations or they will not sell you the dress. You cannot take the dress with you to be altered elsewhere.
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They get You w alterations after they order too big a dress
Posted by on
LAS VEGAS, NEVADA -- Once I got engaged I went to Davids Bridal and although I have gotten better attention in a reg clothing store, I finally found a dress I liked although way too small in the bust, she had clipped the bust in the back with some sort of plastic clip. The length was correct. She assured me it would be fine in a larger size, the dress came in about 2 months later, way too late to reorder and of course, I had already paid for it. The dress was huge and about 9 inches too long. What happened next was unbelievable, this in Las Vegas in August, my wedding is Sep 6, it is 115 degrees outside, I had to endure, 2 3 hour alteration appointments to somehow make this dress fit, keep in mind, I'm 5 ft 4 inches 111 lbs and a size 34 c bust. Pretty average. There was no air conditioner on both apps, and you had to wear the heels standing on top of two pedestals, like box pedestals for 3 solid hours not moving with nothing to lean on and no rail to hold on to. Also I was in this small room with 3 other brides. They only had a fan. I was so hot I kept thinking I would pass out, I was so dizzy and they did not even have water when I asked for something to drink. When all was said and done and they charged me almost 600 for the alterations, the dress looked horrible, too loose in the bust and just wrong. The dress was only 500 hundred to start with. Now I had a 1,100 dress that looked awful. Truth be told, too late to get another dress, I cancelled my wedding. That is the honest to god truth. If you are on a budget, get the dress, try it on immediately and get it altered elsewhere.
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spiderman2 on 04/11/2010:
You should have found your own seamstress to do the alterations. I had to have my wedding dress shortened and taken in and it only cost $100 and the work was outstanding! I don't know anyone who bought a wedding dress and had it fit perfect either, most of them have to be altered.
raven2010 on 04/11/2010:
No offense, but you canceled the wedding because you didn't like the way the dress looked or fit? I would have gone to Kohls or Penneys and bought something off the rack before canceling. Not saying you were wrong, I just think you over reacted.

Did you ask for at least a partial refund?

Ytropious on 04/11/2010:
Honey, C boobs on your frame is not average. I'm roughly proportionate to you, 5'6" and 117 and I have As. Cs on me would look ridiculous and almost fake. With that aside, a dress that is too long is a simple fix for a seamstress. I would have taken the dress and gone to a different tailor.
old fart on 04/11/2010:
Seems to me that canceling the wedding because the dress didn't "become" you is th height of egotism... I wish your husband to be a lotta luck!
spiderman2 on 04/11/2010:
Amen to that Old Fart!
madconsumer on 04/11/2010:
the dress could have been altered.
Fufu487 on 04/11/2010:
its common for bridal shops to order the dress one size too big and alter down, its easier than ADDING fabric to the dress. It seems a little ridiculous to cancel your wedding over the whole thing. Also seems kind of inconsiderate to your fiance and guests to cancel over the dress. Also, re: dress being too big after being altered, a lot of brides diet before their wedding, trying to look their best, understandable. Is there any chance that could have been a factor?
tanya lori on 04/14/2010:
I am the original post, I can not believe how mean people can be. The dress did not become me? Now a 1,100 dollar dress, and my wedding day? Another post saying my body is out of proportions?I was just trying to help someone not to have to go through the same thing.
Anonymous on 04/21/2010:
You actually canceled your wedding because you didn't like the way the dress fit? The man you are marrying is supposed to be what's important. not the dress. You can get married in jeans and you will still be just as happy and legally married to man you love.
Ytropious on 04/21/2010:
"You can get married in jeans and you will still be just as happy and legally married to man you love. "...AGREED!
Anonymous on 04/22/2010:
My husband & I got married in front of the Justice Of The Peace because I'm not a Fairy Princess and I would rather have spent that money on traveling (which we did) they all on one wedding day. 19 yrs later and we are still happily married. I think too many brides forget that they are supposed to be marrying the love of their lives and not the dress/day.
Venice09 on 04/22/2010:
I got married at Town Hall by the mayor on Halloween. I don't even remember what I wore. That was over thirty years ago.
Anonymous on 04/22/2010:
So, what you're saying is that you didn't need a $30,000 wedding with a pretty, pretty princess dress to fell truly married? Really?
Venice09 on 04/22/2010:
A $30,000 wedding would throw me for a loop. By the time it came to say "I do", I'd be done, with everything, including interest in my groom!.. ;)

But I do understand why weddings are important to some people. My daughter has been planning her wedding for the last year, and on a strict budget because they are paying for everything themselves. But they have a lot of friends and really wanted to get everyone together for a big party. They have focused more on that than the usual wedding planning rituals.
Ytropious on 04/22/2010:
I got married in the courts first and had a small beach wedding, more of a reception/party for 500 bucks total. 30,000 dollars? That money is better invested then wasted on a moment that does not matter in the least.
Principissa on 04/22/2010:
I got married by the mayor in my granparents living room 10 years ago! Nothing fancy, dress was bought at a consignment store, he wore a suit he wore to prom. Wouldn't have had it any other way.

Far as this goes, if the dress is all wrong, and you like it, find a local seamstress. I have to get almost all of my clothes tailored to fit me properly. I'm 5'0 125 pounds and have a 32DD bust.

I understand why you canceled your wedding, but I truly hope that after all is said and done you do go to a seamstress and get the dress fixed and everything goes as planned. Best of luck to you both.
Anonymous on 04/22/2010:
Ever watch the show "Say Yes To The Dress" on TLC? I was watching once and this bride spent $20,000 just on the dress. Like I said I got married by the Judge and had a really fun catered reception with family and friends after.
Obsfucation on 04/22/2010:
Holy smoke Prin, are you Dolly Parton?
Anonymous on 04/23/2010:
tanya, no you are not out of proportion at all. People come in different sizes and no one should have a problem with that.

They should have been able to alter your dress with no problem. Most bridal places are very good at that. It sounds like they had someone very inexperienced helping you; just what everyone doesn't need when they are trying to find the perfect dress for their wedding. It is an important day and it should be everything you want it to be. Thank you for your post.
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Worst service ever
Posted by on
SIOUX CITY IOWA -- This is the worst place for a bride to be to get her gown for her perfect day. The help was just awful and rude. They tell you one thing on the phone and another at the store. they kept trying to add more and more charges for stuff, like a small swatch of material to match the mens tuxes. Then they said the bridesmaids could do lay-a-way and when they got to the store they said they couldn't. Now the worst part, when my daughter went to get her dress last night it looked like a crumpled up newspaper. then it was 4 inches to long, they said they all come that length and we alter them, then it was only half sewn in spots and they had earlier given her the wrong slip. The dress also had an ink spot on it and the salesperson said oh it's just an ink spot OMG! just an ink spot. OK then they told her she could pick a dress off the rack, if she wanted a dress off the rack she would have gotten one in the first place. so now she won't be able to get it to the person that was going to add the buttons for the train tie up. So another lady came by and said did you tell her what it was going to cost to fix it. Oh hell no we are not paying for their mistakes. We have to go back tomorrow and discuss the problem. what a nightmare this has been. My daughter cried all last night, it should have been a lovely time getting her dress and taking it home, but instead she ended up sick to her stomach all night. Wow what a way to attract customers and run a business.
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Worst Place Ever
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SCHAUMBURG, ILLINOIS -- My wedding was originally out of the country but due to some family issues I had to make it in Chicago and plan it in 3mths. I went into David's bridal in schaumburg IL, and worked with Judy, she was fabulous and she helped me find the perfect dress cost $1150 she also helped me find the brides maid dresses $150. Every thing was going great the dresses had arrived way b4 they said it would (2 weeks after I ordered it). I went into get my dress altered and tried it on for the first time (the one that I had already tried on in the store, and they ordered for me) the dress didn't fit it was 3inches to little. I was so aggravated stressed there was no way that I had gained any weight I weighed the same and it had only been 2 weeks. The manager was making me feel like it was my fault and then after they said they'll measure me and compare the measurements that they had written down 2 weeks ago.... surprise surprise my measurements didn't change. they wear then offering to order me another size but they couldn't tell me if it would come in on time, and then the alterations department said they could let it out and that if I order the other size they would have to take in around different areas and then it would cost me more so after I heard it could be fixed I felt a little relieved I made an appointment for 3 days later when the head of alterations would be there. When I went back and put on the dress Anna (head of alterations) said that it was impossible that they should have ordered the dress they can't let the dress out... she got the manager and finally said oh yes we can and alterations on my dress are being done I paid $280 for alterations they didn't discount a penny and they wear the ones that messed up.

I go in with my bridesmaid the dress is to small again omg this is a nightmare again they're not giving solutions I am 6 weeks from my wedding. Her measurements once again haven't changed they don't know if they can order the dress it takes 6 weeks and it wouldn't be in on time they have to see if customer service can ship the dress in the right size from another store we are responsible for any alterations and the maid of honors dress doesn't fit either what a horror story.

Do your self a favor don't get a dress from David's bridal it will cost you so much just to fix their errors. It will be so stress full to you and it definitely doesn't make you feel like it's the most wonderful day of your life.
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Ytropious on 02/25/2010:
Honey, don't let 3 inches spoil your wedding day. In the grand scheme of weddings this is fairly minor. I'm sure your guests won't care or notice, and if it still fits and looks great (which is sounds like everything else is fine with it) I would just let the little 3 inches go and focus on the positives. There's enough to worry about planning a wedding, don't add this to your worry list.
clutzycook on 02/25/2010:
The DB in Schaumburg was definitely the worst one I've ever dealt with. The one in Champaign is much better, but that's a fair bit to travel from up here. Congratulations and best wishes on your upcoming marriage :).
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Too Old to Have a Wedding Dress?
Posted by on
I was not pleased with my two visits to David's Bridal recently. I had an appointment to choose and try on bridal gowns. When I arrived, the staff was helpful enough----until I started to try on gowns. The lady that was helping me had another customer in the next dressing room and spent most of the time helping her. She would tell me to go in there and take the dress off but I could not reach the fasteners and had to wait on her to come back from serving the other customer.

Also, you had to exit the dressing room and go into a common area which was open to the public where the mirrors were located and view your gown. There were men and older boys out there and it was very uncomfortable to have them there looking at you while you were going in and out and dressing, etc.

My chief complaint (on this day) was a comment made by someone ( I think it was another customer). I am an older bride and I'm sure older that all who were there. I heard someone say "Does that come with hot flashes?" I'm sure the comment was directed toward me and it was said very loudly. Well, after that, I would not go to view my dress in the main "mirrored stage" area, but chose to look in the mirrors located to the side and around the corner out of sight. I felt awful -- like I was in the wrong place.

I left there feeling badly, but I did not blame any one at David's Bridal for the comment I'd heard. I was upset that I had made an appointment but the attendant appeared to have not much time for me. I did buy a dress and scheduled a day to come back for alterations fitting.

When I went back for the alterations fitting, the attendant who helped me was very nice. However, as I was in the dressing room getting dressed to leave, I overheard a lady say " Oh--we had a lady in here trying on dresses---she was about 50 years old! She started trying on short dresses and I thought Oh no......" I didn't really hear the rest of the conversation but I understood the tone to mean she ws disgusted at the older lady being there trying on dresses.

I am pleased with my dress, but my experience at David's Bridal has not been a happy one, partly due to a customer and then due to an apparent employee's remarks. It seems that there are more and more older brides these days and of course, they have to have dresses too. David's Bridal should caution their staff to not make such remarks about their older customers.
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Anonymous on 02/25/2010:
I'm sure you looked beautiful.
That wasn't right for people to make comments like that... especially within earshot. Even more so as employee. If an employee is going to make remarks like that, the least they can do it do it in an employee area; away from the customers so they can't be heard.
PepperElf on 02/25/2010:
just remember, the customer who was a jerk... is most likely going to pay for it in spades when his wife goes through menopause. ... assuming a woman would actually lower herself to marry him that is.

as for the 50 year old customer... her curse will be that the workers will age badly, to the point where people won't want to see them in ANY dress, let alone a short one.

cos wenches like that end up being as ugly on the outside as they are on the inside
same for the guys
Anonymous on 02/25/2010:
Yeah, I don't like that there are no mirrors in the dressing room either. When I was getting fitted for my bridesmaids gown, the seamstress did all the measurements and pinned the dress in the common area in front of everyone. It was a Saturday and it was busy. I didn't like that too much. The seamstress was very rude to me and told me my body type is all wrong for dresses.
Venice09 on 02/25/2010:
This is an excellent review, Notusual (love your name!). Great feedback and something David's Bridal definitely needs to know.

I went with my daughter to DB about a year ago, and we had an outstanding experience. The attendant was extremely attentive and helpful even though it was somewhat obvious that we were not buying a dress that day. Thinking back though, I see what you mean about the mirrors being in the common area. We didn't have a problem with the people waiting there, but I can see how easily someone would be hesitant to view her dress in such a public area. I'm not sure how DB could avoid this, as they cannot control what comes out of the mouths of ignorant people. However, they can and should teach the employees some finesse and instruct them to never talk about the customers anywhere in the store.

I'm glad you didn't let these issues stop you from buying a dress. It's nice to see someone not cut off their nose to spite their face. There are people who would have walked away from a dress they really wanted just to get even. It sounds like you handled this much better than some of DB's employees and certainly better than the customer with the big mouth.

My daughter's future mother-in-law is in her late fifties and recently remarried. Apparently this is the happiest she has ever been. I really don't know what age has to do with finding happiness.

Best wishes to you and your groom!
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Very Disappointed with David's Bridal
Posted by on
WINSTON SALEM, NORTH CAROLINA -- I was extremely disappointed with David's Bridal. I first entered their store in January 2009 looking for a modest wedding dress. One with sleeves, and a high neckline. I was informed that they did not carry modest dresses...not ONE dress with sleeves, however, we could order sleeves and have them added to the dress. I chose a $99 dress and asked could sleeves be added. They said certainly. I asked the cost, and was told the sleeves would cost $60 and then there would be a $60 charge to put the sleeves in. I thought that sounded reasonable...that would mean I would have $220 in my wedding gown...that's not bad. So I bought the dress and had them order sleeves. To make a long story short, I ended up spending over $400 on the dress. There were so many hidden fees that they did not tell me about. And then to make matters worse, the employees at Davids Bridal acted like I was crazy because I wanted my dress modest and didn't want to show everything... I got the dress home after the last fitting and realized the seamstress had not sewn everything properly and I had to do some fix-up work on it myself, even after paying over $400 for her to fix it! I was extremely aggrievated! Also, when you buy a dress from David's Bridal you are supposed to get a free steaming to use whenever you want. I told them I wanted to use mine right before my wedding, but when I came for my last fitting the lady informed me they did my free steaming when they were completed with the work on the dress. The bad thing is the dress was MUCH more wrinkled AFTER the so-called steaming than it was ever before. So a word of warning about David's Bridal to all you folks out there, and especially to those of you who are looking to be modest on your wedding day...my advice would be to go to some modest wedding dress website and order from there, DON"T GET DAVID"S BRIDAL TO MAKE ONE MODEST FOR YOU! They'll do a half-way job, charge you a big price and make fun of you while doing it!
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Anonymous on 06/30/2009:
It's very difficult to find modest wedding dresses anywhere. When my sister got married she had to buy the top of the dress separate from the bottom of the dress in order to have sleeves. Stores really need to offer more variety. Not every bride wants a sleeveless dress.
CrystalSword on 07/01/2009:
More and more its the sleeveless, strapless, open back, even wedding dresses with the halter top are getting harder to find...
moneybags on 08/06/2009:
You should have used a local bridal shop. They have the ability to order (and maybe stock) gowns for LDS and Orthodox Jewish brides who MUST wear modest gowns.
ranae on 08/29/2009:
Don't condemn a place for not having what you want. NO store can have everything. They had options...yes they cost money. What you don't say is what all the "hidden" fees were. Did you have other adjustments done? Did you have a bustle done? Those are not "hidden" fees. Those are things that needed. If you found things wrong...you should have brought it back...make them make it right. You are in the driver's seat. They should have offered a touch up on your dress just before the wedding. They can do that for you for free. Besides they should have clarified when the free steaming occurred....not enough communication on their part.
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