KEIZER, OREGON -- I went in and purchased my wedding dress from David's bridal in March and could not find anything in the store like I wanted for my bridesmaids. I ended up going to a thrift store nearby and found a David's ... read full review
Disgusted With Customer Service
NORTH ATTLEBORO, MASSACHUSETTS -- My name is Katie and I shopped at the Davids Bridal in North Attleboro. I have never been so disgusted with customer service in my life. My very first bridal gown appointment was made with them simply ... read full review2 Replies - Latest reply on 06/06/2012
OXNARD, CALIFORNIA -- David's Bridal proclaims to be a cheaper alternative to bridal wear. Their customer service was so bad that it would have been better to pay the additional price of another place but we had already ordered a wedding dress. Before we purchased a cress, it was tried on twice making sure that it could be altered in such a way that would be acceptable. We waited until the appointment as directed to open the bad in which the gown was wrinkled and stuffed. They wouldn't alter it the way that we wanted, and were not friendly or helpful. At that point, not one person offered to help. Get this... even after paying for a wedding dress, they charged us $10.00 for a paper garment bag to take it home in. I can't believe it. I would advise other people not to use David's bridal. We were put in an unfortunate situation because we were told that an alteration was possible when I guess it was not. We didn't have any recourse... we were left with a gown and an unfortunate day that should have been an exciting event. Add reply
No Stock Dresses!
CONNECTICUT -- I was very excited to go shopping for wedding dresses for the first time. I went on to David's Bridal website and checked all my favorite styles and wrote down the code. I ended up picking over 21 dresses ... read full review3 Replies - Latest reply on 10/14/2010
SIOUX CITY, IOWA -- I went with my sister and tried on 2 dresses. Neither was marked in my favorites, but that happens. I fell in love with the dress and ordered it. The lady gave me no time to think and told me "If you ... read full review10 Replies - Latest reply on 08/13/2010
A Consumer Lesson
One of the things that I find most interesting about sites like this is how quickly [and thoroughly] people complain about their services or experience without first checking to see how their attitudes ... read full review15 Replies - Latest reply on 02/09/2012
Ashamed to be a David!
I wish I could give a negative number for the review of this company. I feel sorry for the people who have to work for a company who ties the managers hand to the point I have just witnessed.
My Bride ... read full review
ALASKA -- People, please never do the alteration in David's Bridal! We bought the dress, in April 2010, for $550. When we were selecting the dress, the alteration was said to be $120, for any dress, no matter how complicated it is. We selected the dress and showed to the alteration worker. She said, that actually it will cost 200, because some feature. We were disappointed but agreed to go with that cost. During measurements they kept telling it is still 120, no matter what they do. In the cash register they suddenly calculated for us the alteration cost = $306! We tried to lower the cost removing some work, which we could do ourselves, but it looked when they add it, it cost, to say, 50, but when they remove it, it cost already 20. It was ridiculous rip off. We had to do it because we were exhausted in few hours process and did not want to start it all over again in another place. Please when you do alteration there, ask EVERY tiny detail, will it cost you or not, and how much. The dress was beautiful, alteration -shameful !!!Add reply
Avoid Going Here
My finacee bought a dress at David's Bridal 4 days after we got engaged and has regretted the decision ever since. Each dress she purchased was ordered in the wrong size. Sales women and alterations women ... read full review2 Replies - Latest reply on 04/21/2010
Worst service ever
SIOUX CITY IOWA -- This is the worst place for a bride to be to get her gown for her perfect day. The help was just awful and rude. They tell you one thing on the phone and another at the store. they kept trying to add ... read full review
Don't Rule Out David's Bridal
MIDDLETOWN, NEW YORK -- I visited David's Bridal with my daughter around a year ago. It was the first time either of us had ever shopped for a wedding dress, so we weren't sure what to expect. We were aware of the complaints ... read full review15 Replies - Latest reply on 04/11/2010
Horrible customer service
INDIANAPOLIS, INDIANA -- I went to David's Bridal to get my wedding dress during their $99 sale, when other dresses are discounted by $50 to $200 or so. I went there three times to try on dresses and had to fill out the same ... read full review16 Replies - Latest reply on 04/07/2010
Worst Place Ever
SCHAUMBURG, ILLINOIS -- My wedding was originally out of the country but due to some family issues I had to make it in Chicago and plan it in 3mths. I went into David's bridal in schaumburg IL, and worked with Judy, she was ... read full review2 Replies - Latest reply on 02/25/2010