LATHAM, NY -- Went to OD Doctor for eye exam at Costco. Submitted OUT OF NETWORK claim for with the examiner's signature for eye exam and Costco's figure for frames and lenses filled in and signed by both OD, Dr and the glasses Vendor. Included a copy of my prescription which also included charge for eye exam and a procedure code of 92015 (not noted on claim form. Got a rejection of Exam charges do to unapproved procedure code "refraction 92015. Always something with these people and we pay for coverage under COBRA since GM canceled retiree eye care and dental many years ago. I do not go to their providers because the make so many mistakes and have poor quality frames and lenses. Called to question the rejection but the CS representative had no access to my paperwork so will request it be reopened, now I wait again with no confidence of reimbursement.Add reply
LATHAM, NEW YORK -- I have worn glasses since I was a small child (several decades), and never had problems with any prescription. My current employer uses Davis Vision as part of their insurance package. On 8/1/13 I had ... read full review
Megan was rude on the phone and after being very short with me when I said thank you she just hung up on me without saying anything. Very rude. Add reply
Bait and Switch
LATHAM, NEW YORK -- Me: Why did you deny benefits?
Davis It's an out of network provider
Me: But, I called them because they're listed on your website as a provider. I called them and they confirmed they are a ... read full review3 Replies - Latest reply on 12/27/2013
LATHAM, NEW YORK -- Submitted a reimbursement form weeks ago. Called to check on status of claim. They have no record if it and recommended calling back next week...they cannot even tell me the typical turn around time because it "depends on the number of claims". Seriously? How can a company not be sufficiently staffed to cover periods of high demand? Will definitely let my employer know this is an unsatisfactory option for vision coverage. 1 Replies - Latest reply on 02/06/2013Add reply
I am going into 6 weeks of trying to get a pair of eyeglasses. The first time they sent them to the Dr office, they had bad lens, the second time the lab sent them to the Dr office, the prescription was wrong. This is the third time the Dr has ordered these glasses. The lab told the Dr that they would call me and work out something. No communication at all from the lab. This is totally unexceptable!! I have asked for a refund so I can use another lab, even offering to pay out of pocket but Davis Vision will not give refunds. So my money is tied up with a company that has very poor quality and no communication. I am now trying to get my employer involved.Add reply
Awful, rude workers who can't be bothered to help you. Constant wait although 10 workers are visibly doing nothing. I have to go because of my insurance, if not I would totally avoid this place. 4 Replies - Latest reply on 12/14/2013Add reply
Looking For My Glasses If I Could Only See
NEW KENSINGTON, PENNSYLVANIA -- I went to the Allegheny Ophthalmology in Natrona Heights, Pa, I received my glasses in about 8 days, the frames had nicks all over them. The optical dept returned them to the lab with Davis Vision to ... read full review
3 Months and Counting
Davis Vision is completely and utterly incompetent. It is extremely obvious that they do not care one bit about their customers. I ordered (and paid for) prescription sunglasses over 3 months ago and ... read full review1 Replies - Latest reply on 05/10/2011
I ordered glasses with Davis Vision, through my eye doctor. The order was botched from the start. Lenses cut wrong, frames lost, frames and lenses lost.... everything that could go wrong, did go wrong. It took 4 months to get a simple pair of bifocals! They gave both me and my provider the run around each and every time we called them for information on the order. I will never use them again!
Despite my coverage, it was not worth the time it took to get the glasses! Horrible service!!!
VIRGINIA -- My eye glasses came from Davis Vision labs defective. They are simple one line bifocals. The magnification part of the lens was higher and more "to the left" on the right eye, so they were sent back to be re-made. Tomorrow, it will be one month and still no glasses! I talked to Davis Vision today and was not offered any kind of compensation.
2 Replies - Latest reply on 01/06/2010Add reply
They only offered to fill out some kind of report to quality assurance!
I went to Davis Vision last year and the service was quite slow but I thought it was okay. I wear contact so I need to go to them annually. This year, I switched to a new insurance plan and their service is unbelievable TERRIBLE!
1 Replies - Latest reply on 12/01/2008Add reply
First, they yelled at me while they cannot find me in their computer. And the manager grabbed phone and yelled back "I AM NOT YELLING". 2nd the appointment they gave me is like 3:55pm so I said okay 4pm. Then the lady began yelling "IF YOU CAN'T COME AT EXACT 3:55PM, WE CAN'T GIVE YOU THIS APPOINTMENT". So I said, last time I waited an hour and it makes no difference. Then she went on "THAT'S BECAUSE YOU HAD INSURANCE PROBLEM". I said please don't yell at me. She said again "I AM NOT YELLING!" while yelling back to me. So I said it's not my problem. You simply couldn't find me in your system. Then she just said "oh" without apologizing. I am speaking of the Little Neck NY Davis Vision.
NEVER GO THERE EVER! I REGRET NOW THAT I PAID THEM THE CHECKING FEE OF $80 DOLLARS!!!