LATHAM, NEW YORK -- I have worn glasses since I was a small child (several decades), and never had problems with any prescription. My current employer uses Davis Vision as part of their insurance package. On 8/1/13 I had ... read full review
Megan was rude on the phone and after being very short with me when I said thank you she just hung up on me without saying anything. Very rude. Add reply
Bait and Switch
LATHAM, NEW YORK -- Me: Why did you deny benefits?
Davis It's an out of network provider
Me: But, I called them because they're listed on your website as a provider. I called them and they confirmed they are a ... read full review2 Replies - Latest reply on 06/23/2013
LATHAM, NEW YORK -- Submitted a reimbursement form weeks ago. Called to check on status of claim. They have no record if it and recommended calling back next week...they cannot even tell me the typical turn around time because it "depends on the number of claims". Seriously? How can a company not be sufficiently staffed to cover periods of high demand? Will definitely let my employer know this is an unsatisfactory option for vision coverage. 1 Replies - Latest reply on 02/06/2013Add reply
LATHAM, NEW YORK -- Going through my eye care provider to get new replacement lenses, what a pain. They don't even know the correct co-pays of Davis Vision and then Davis (the insurance co.), they're even worse. Three to four weeks waiting to get my new uncomplicated prescription progressive lenses? Come on. This is just ridiculously poor service. If it wasn't offered through my employer and the savings I receive, I'd have nothing to do with these morons.
3 Replies - Latest reply on 11/17/2012Add reply
I've emailed Davis' customer services, bantering back and forth with their non-sense e-mails, saying I have to phone them about the co-pay situation and slow service on the new lenses. With all this energy expended, and they're spending in engaging with e-mail requests and
their answering, you'd think that they'd just do their jobs to
begin with?! Wouldn't you?
Go figure with these idiots.
I am going into 6 weeks of trying to get a pair of eyeglasses. The first time they sent them to the Dr office, they had bad lens, the second time the lab sent them to the Dr office, the prescription was wrong. This is the third time the Dr has ordered these glasses. The lab told the Dr that they would call me and work out something. No communication at all from the lab. This is totally unexceptable!! I have asked for a refund so I can use another lab, even offering to pay out of pocket but Davis Vision will not give refunds. So my money is tied up with a company that has very poor quality and no communication. I am now trying to get my employer involved.Add reply
Awful, rude workers who can't be bothered to help you. Constant wait although 10 workers are visibly doing nothing. I have to go because of my insurance, if not I would totally avoid this place. 3 Replies - Latest reply on 07/21/2012Add reply
NEW KENSINGTON, PENNSYLVANIA -- I went to the Allegheny Ophthalmology in Natrona Heights, Pa, I received my glasses in about 8 days, the frames had nicks all over them. The optical dept returned them to the lab with Davis Vision to be replaced and I have been waiting 3 weeks still no glasses. They only had to replace the frames not make new lenses. I can not get any assistance with this. I am told the Dr offices has no control over this. The lab is picked by Davis Vision and they won't give any information on what's going on with my glasses. I didn't get glasses for a fashion statement I bought them so I can see correctly. I need to know who or what I can do next.
This is not a reputably way to service eye care. If this lab can't do their job it's Highmark and Davis Vision responsibility to partner with someone who will. I am sorry I picked these frames. For an additional fee I could have picked someone else. I also think it's the Dr's office optical dept to post a disclaimer letting patients know they have many complaints and no customer service if you pick these frames approved by Davis Vision. The optical dept. let me know this after I kept calling them. Very disappointed on how this is handled and will post complaints everywhere I can, Facebook, Twitter and places like this. Everyone else should too and maybe we can force these Companies to do whats right or do us all a favor and get out of bad business.
3 Months and Counting
Davis Vision is completely and utterly incompetent. It is extremely obvious that they do not care one bit about their customers. I ordered (and paid for) prescription sunglasses over 3 months ago and ... read full review1 Replies - Latest reply on 05/10/2011
I ordered glasses with Davis Vision, through my eye doctor. The order was botched from the start. Lenses cut wrong, frames lost, frames and lenses lost.... everything that could go wrong, did go wrong. It took 4 months to get a simple pair of bifocals! They gave both me and my provider the run around each and every time we called them for information on the order. I will never use them again!
Despite my coverage, it was not worth the time it took to get the glasses! Horrible service!!!
VIRGINIA -- My eye glasses came from Davis Vision labs defective. They are simple one line bifocals. The magnification part of the lens was higher and more "to the left" on the right eye, so they were sent back to be re-made. Tomorrow, it will be one month and still no glasses! I talked to Davis Vision today and was not offered any kind of compensation.
2 Replies - Latest reply on 01/06/2010Add reply
They only offered to fill out some kind of report to quality assurance!
I went to Davis Vision last year and the service was quite slow but I thought it was okay. I wear contact so I need to go to them annually. This year, I switched to a new insurance plan and their service is unbelievable TERRIBLE!
1 Replies - Latest reply on 12/01/2008Add reply
First, they yelled at me while they cannot find me in their computer. And the manager grabbed phone and yelled back "I AM NOT YELLING". 2nd the appointment they gave me is like 3:55pm so I said okay 4pm. Then the lady began yelling "IF YOU CAN'T COME AT EXACT 3:55PM, WE CAN'T GIVE YOU THIS APPOINTMENT". So I said, last time I waited an hour and it makes no difference. Then she went on "THAT'S BECAUSE YOU HAD INSURANCE PROBLEM". I said please don't yell at me. She said again "I AM NOT YELLING!" while yelling back to me. So I said it's not my problem. You simply couldn't find me in your system. Then she just said "oh" without apologizing. I am speaking of the Little Neck NY Davis Vision.
NEVER GO THERE EVER! I REGRET NOW THAT I PAID THEM THE CHECKING FEE OF $80 DOLLARS!!!
HAUPPAUGE, NEW YORK -- My daughter was misdiagnosed and they failed to pick up on a curvature of her optical nerve and the beginning of Glaucoma. In addition, they wrote the wrong RX for her glasses during the exam. This was spotted and corrected a year later by a private and nationally reputable eye doctor!!! They actually wrote the RX in reverse of what it should have been!!!
4 Replies - Latest reply on 06/25/2008Add reply
We are also considering with our attorneys a class action lawsuit as many others have been injured by their gross negligence!!! STAY AWAY FROM DAVIS VISION IF YOU VALUE YOUR EYESIGHT!!!! YOUR EYES ARE NOT REPLACEABLE!!!!
My husband and I have vision insurance with Davis Vision. We are both very disatisied with the quality of the product. It took them 3 tries to finaly get the eyeglass lense correct so that my husband could see clearly. We got the glasses back from the company on Monday and now on Friday the lenses have fallen out 4 time in the same day. We went back to the eye care facility to have them tightened in their proper place.
2 Replies - Latest reply on 12/14/2007Add reply
We were not home 30 minutes and the lens fell out again. ( I think I know where the krazy glue is.) I don't think I'll bother with trying to have anyone readjust them. Very discouraged with the company's hiring of the lens maker and grinder. It's just poor workmanship.