ALBUQUERQUE, NEW MEXICO -- I wish to report an alarming incident that happened at the Days Inn Hotel Circle in Albuquerque, NM. I checked in on November 17, 2007 at 2:14 pm and paid for one night with my VISA. The day clerk listed here was not on duty. I left to spend the day with my daughter. When I returned at about 2:00 am I decided I needed to stay another night. I went into the lobby and asked if the same room was available for another night. When I offered my credit card again, the night clerk asked if it was the same card. Since it was, he assured me he did not need to run it again.
After a nap, I went about my business and returned to my room late that night. I had forgotten to have the card re-keyed, so the night clerk took care of that for me. The next morning at 7:00 am, the day clerk phoned me. He was very irate and stated that my card had been declined and to come to the lobby immediately to take care of it. I went into the lobby and logged onto my credit union. The card showed I owed less than $250. My credit limit is $10,000. There was nothing wrong with my card.
I approached the front desk, identified myself and offered my credit card. He took it and then began yelling that he had run the card four times and it had been declined. Until this moment, he did not access to my card. It was my feeling that he had simply typed the incorrect numbers from yesterday's transaction. He yelled that it was my responsibility to take care of the bill and that because I had not paid for the previous night I had broken the law by breaking in and he would call the police and have me arrested. I was not allowed to speak. Whenever I tried to speak, he would thrust his palm at me. He is significantly taller than me and I was taken by surprise at this attack.
The day clerk repeated the threats and shook his finger at me repeatedly while yelling. I was frightened very badly. I have never had my card declined. There is nothing wrong with my card. He refused to run my card and handed it back. I was extremely frightened by his violent temper and threats. There was no reasoning with him. He said to call my credit card company. I stated that the credit union would not be open until 9:00; it was now 7:10. He yelled that I needed to take care of the bill right now. He kept yelling the threats and yelling “What is your problem?” Several times he approached me in a threatening manner and shook his finger in my face. I was frightened very badly and only wanted to escape to a safe place.
I left the lobby and tried to get back to my room, 102. The door had not closed completely, so I ran in and locked it. He banged on the door, threatening to call the police because I had broken into the room. I called my daughter. My hands were shaking so badly, I had to dial the number three times before I input the correct number. I heard him pacing back and forth outside the room. He tore off the window screen, probably trying to get in. I heard him on the phone calling the police, still yelling at me that I was going to be arrested.
When I completed the call to my daughter, I opened the door. He grabbed all of my luggage and my purse and ran out, yelling that they were going to the dumpster. One of the maintenance people helped me gather the rest of my belongings and I went to the lobby. The day clerk kept yelling that the police were on their way and that I would be arrested for breaking into the room. It was very embarrassing to sit in the lobby in my pajamas. I had not showered because it felt the situation would be resolved immediately. The items that were not taken to the dumpster, such as yesterday's laundry, were piled on the table.
Other guests were getting their breakfast. It struck me that the maintenance man who helped was very calm and knew immediately what he needed to do. Later, when I was at my daughter's house, we conjectured that this might not be the first time he has treated a customer like this. When I stayed in July, he was not the day clerk; I assumed there has been a change in management. I was still shaking very badly when the two police officers arrived. The law regarding the situation was relayed to me. I told a short version of what happened. The officer explained to me that the clerk had no right to remove my belongings and said he would talk to him.
My daughter showed up a few minutes later and put the second day's stay on her credit card. My luggage and purse were retrieved from the back room and returned to me. The police officer suggested I check to make sure the contents were intact. Since I had my wallet in my pajamas pocket, there was nothing of real value left in the purse; I checked my purse. Nothing was missing. My daughter and I left; the police officers remained in the lobby. The check out is listed as November 19, 2007, 7:48 am. The police did not create an incident report.
At 9:00 am, I called my credit union. They checked the hits against my card from Days Inn. The approval and charge for the first day were there. There was no hit for the second day on their system. The VISA network was checked. There were no hits for the second day. If there was a declination, it would have shown up as a request for approval and a decline. I called my credit union Wednesday morning from my home in Phoenix. There were two requests for approval and two denials. ** at my credit union explained that the two denials were because the system was down for routine maintenance.
This entire incident would have been avoided if he had run my credit card Tuesday morning. I am contacting my lawyer about filing a civil suit for harassment and threatening behavior, as well as for unlawfully confiscating my belongings. I expect you will be conducting an internal investigation. Do not use my name as I fear retaliation. I do expect to be contacted about this incident within 7 days. I no longer wish to be a trips rewards member if this reflects the caliber of personnel you employ. I also intend to share my experience.
ASHLAND, VIRGINIA -- I am writing to you in regards to the hotel stay that prompted me to choose your establishment on the dates of July 26th through July 29th of this year. My stay at the "Days Inn Ashland" was anything but relaxing and enjoyable. When I saw the form next to the TV that said, "So, what do you think?" my first reaction was to write to you.
I do not even know where to start because my whole experience was horrifying. For starters, I think that you should update your photos on the website as they do not remotely resemble the actual place. The outside picture of the hotel does not show the shopping carts, homeless people and trash that greeted me as I stepped out of my car. Then when I went inside the lobby to check in, they did not even have my reservation. My sister booked the room a few months back, one room for me and one for her and her husband. When I went to check in, they had me under Mr. Sarah Eaton.
For starters, Julie is a female, and her last name is **. When she went to check in the next night, they told her that they did not have anyone by that name, but said that they had a **, but he has already checked in. Then they said, "Would you like an additional key to that room?" Not even knowing these people, they could have been looking to rob or kill me. It is nice to know that they just willy nilly hand out information like that. Well the list goes on and on. In fact I am not going to bore you with paragraph explanations, so I think that I will just bullet the most important facts:
Upon arrival to my room, the door was left ajar without my knowing if anyone was already in there.
The doorjamb ended up being broken, so you would literally have to slam the door closed.
Homeless people were filling up bags of ice from the ice maker in the hall.
People were smoking "pot" in the hallways.
Large groups of people congregated in the parking lot well after midnight yelling and drinking.
Vomit from a person over the balcony and down the stairwell when I arrived the day of and remained there until I checked out.
Ice maker was not working or was empty and had to go to the lower level top get ice. Homeless probably cleaned it out of ice.
The snack machine was broken with nothing to purchase.
The rugs in the balconies were dirty and stained. There were cigarette butts and empty beer cans everyplace.
When housekeeping came around, they asked if the room needed to be cleaned in a language I could not translate. I said I have no idea what they meant, and needless to say, my room did not get cleaned.
The "Daybreak Morning Breakfast" was anything but breakfast. They had a guard at the door so that you could not leave with any food. Not to mention, the cream cheese was over its due date and the place was filthy.
NORFOLK, VIRGINIA -- People at office will not even help you. Fighting spill out next door. Lady was getting choked by a man who was yelling at her. Then somebody else was banging on wall like mad animals. And the management sucks. I pay good money to get no sleep or some great customer service.
NEW MARKET, VIRGINIA -- It is now 7 days later and I am still in total discomfort and awaiting a call from the ever absent manager of the Battlefield Days Inn in New Market, Virginia. My body is still covered in very large red bites from what I can only assume to be BED BUGS!!! II cannot believe that an establishment like this is allowed to operate without recourse. It would not be so bad, but we had just traveled from Charleston where we paid more than 50% less for a room which was fine for what it cost. For this price I was expecting clean - but instead got apart from the BED BUGS.
Dirty carpets (not very visible since the lights do not work too well either). There was bath tissue in the toilet, (most probably the previous occupant). Used cotton-wool by the side of the bed, and the bath has a very large chip in it. The taps in both bath and basin are encrusted with either dirt or are peeling, could not see, light too bad. Bedside light had no switch just a hole and appears to be a safety hazard. The breakfast consisted of sugary buns and cakes, with no choice for diabetics other than weak coffee.
We left in disgust with a promise of a phone call from the Manager - still waiting - 7 days later… and instead headed for the nearest Pharmacy to get some ointment to try to alleviate the discomfort from the bites covering my entire body. I STILL have very large red bites all over my body, no relief and I am very angry.
EVANSDALE, IOWA -- My husband and I stayed at the Days Inn in Evansdale Iowa for a special Valentines weekend. My wife is a huge New Orleans fan and there is a New Orleans themed restaurant and lounge in Waterloo Iowa so we booked a hot tub suite at the Days Inn. Upon arriving, we were told we were in a smoking room when we requested a non-smoking room. They refused to change our room or give us any discount, they did however offer to downgrade our room to a non hot tub suite at the same rate we were paying. We said no, so they over-saturated the room with air freshener which only made it worse.
We went to dinner and upon returning to the hotel started filling the hot tub. The water was brown and had stuff floating in it. We contacted the front desk and the clerk advised us she was told by management not to give us any refunds, change our room or accommodate us in any way. They told us to drain and fill the tub several times and it would clear up. We did that and the water was still brown. We then found old food in the sleeper sofa and some kind of bug eating it. There was mold all around the hot tub. We decided to leave the hotel and not stay the night. If the tub was that gross and the room was that dirty there was no way we were sleeping in that bed.
The room was a dive, the staff was rude beyond explanation and the General Manager was a total jerk. We paid $129 for a room we never used. Never again will we stay at any Days Inn hotel.
MIAMI, FLORIDA -- Had a confirmed reservation guaranteed with credit card for Days Inn Miami International Airport for November 13-November 18, 2011. Confirmed rate was $85.46 for first night. Due to International air delays, arrived at 2 AM next day. Front desk attendant said I had no reservation but they had already charged me first night for no-show. Then I showed her a screen capture of my confirmed reservation email. Then she said motel was full but she could let me have a no show's room for $159.95 plus taxes. I accepted (me and my wife are seniors and it was late).
When I arrived home, noticed in my bank statement they also charged me $93.46 from my reservation's credit card for the same night they charged $159.95 + taxes. I tried to contact Customer Service Wyndham/Days Inn but they filter feedback from outside the US. Asked to complete an online survey about my stay, I reported my claim. The next day, I received from a no-reply email saying the $93.63 didn't appear on his computer. I then tried to contact the Wyndham people (owners & managers) through their contact web page but it couldn't go through UNTIL I CHANGED TO A US ADDRESS.
So not only I was charged $253.58 for a written confirmed rate of $85, PLUS Wyndham or Days Inn will not accept any type of feedback online from outside the US.
ELKHART, INDIANA -- My wife contacted Days Inn Elkhart via internet on 13 Jan 09 (?) and made a reservation for 16 Oct. I phoned Elkhart Days Inn and reserved the 15th, also. We subsequently received an email advising that due to renovations they had to charge $80.00 instead of the $49.49 quoted in January! When my son and I arrived the evening of 15 Oct, the clerk advised that it would be $80.00 a day. It was late, so I took the room.
We opened the room door and found that the light switch did not turn on the light. We groped our way in and found a wall light that allowed us to see. The carpet was dirty with a few small discarded tags, etc., on the floor. The rug was badly stained. The room was old and clearly not "renovated". We decided to grit our teeth and stay the night as other motels options might not be available due to the Notre Dame-- USC football game in nearby South Bend.
The next morning, my son-- who suffers from alopecia and has no hair-- said that he had found hair on his pillow! We were bound for South Bend where we would attend the football game on the 17th of Oct. I did check in and talk to the clerk about the higher charge and the fact that we were not in the newly renovated part of the motel. I decided to not go into our complaints about the room as we were in a hurry to get to South Bend to explore the Notre Dame campus. And, it turned into a long day of exploration, shopping, etc. We did not return until very late that evening to our motel.
We were unable to enter the room and, after two trips to the office, were able to enter the room with a new electronic key. We were shocked to see that there had been no room service. Beds remained unmade, there were no clean towels, etc. And, of course, there was no more coffee for the coffee maker. The next morning we checked out. I explained all of the above to the elderly lady at the desk. She agreed that we should only be charged $49.49 as originally quoted us. She said that our credit card accounted would be credited $68.34 as we had already been charged the $80.00+tax for two nights.
It is now 20 Oct and our Visa account has not been credited with $68.34 as she said it would. I think I may send a copy of this letter to the Indiana Health Dept. I could not be more upset. We had a once in a lifetime experience at Notre Dame and a nightmare motel experience. Can you please send a response.
BAR HARBOR, PENNSYLVANIA -- Stayed here in July 2013 - room had musty odor, but got in late so just went to bed. Tub drain was a bit slow in am but was in a hurry and the rest was working so we headed out. Upon return, there was stuff floating in the toilet, but again in a hurry to get showers and change to meet friends for dinner. Flushed toilet and it overflowed over my daughter's shoes, the floor and into the carpet. She had to hold the valve and stand in the tub while we found help to stop the water running. It would not plunge and they had to turn the water off and go find an auger.
We were unable to shower and had to be let into an empty room to even change for dinner because they were still trying to fix it after 30 minutes. Upon our return, the floor was still wet and the carpet was soaked. Dehumidifier was off and overflowed when tried to empty it. Complained to desk clerk at time of incident and after and was told "Oh, OK." The manager was not available and no effort was made to resolve our complaints.
The next morning, I demanded to speak to the manager who had to be called at home. Never did talk to her and the offer was to take 5% off the bill. Meanwhile, another patron was in the office asking for a plunger - again! Days Inn Guarantee posted on the wall is that EVERYTHING WORKS!! LIES!!! Called corporate and was PROMISED manager would call but since it is independently owned they could not help me. Never did hear from manager and will NEVER stay in a Days Inn again!
Room in general was old with cracking paint, old fixtures, musty and smelly. Furniture was peeling in both the room we were given and the room we were allowed to change in. Staff was foreign students with little or no training that were completely clueless. What kind of desk clerk when you complain just goes "oh, OK" and does NOTHING and offers NOTHING. Expresses NO concern at all?
VIRGINIA -- Went to stay in the Days Inn hotel. Got two rooms, one for three nights and the other for two nights. My grandchildren was in the second room. They call me and said the tub had a hole inside, the water was running out to the floor. I and my husband went to look. The tub had an hole in it so they wind up coming inside my room to take a bath and shower. Oh yeah, the address is 6910 midlothian turnpike Richmond VA 23235.
I am a church going person so the right thing to do was call the front desk. I call and told the problem. So the lady at the desk said she can let us shower in another room not can I offer you another room. It also inconvenience us. We was supposed to be at an church convention by nine. Anyway to make a long story short, I ask to speak to a manager. The lady at the desk said he would be there by nine am. The manager was not there cause we went down by nine thirty. I left my number for him to call me by cell. He never call.
That evening when I came in, the same gentleman was there from when we check in. I ask for the manager again, he said, he was not there. I went to my room, the manager calls not friendly at all. He says his name is **. Very nasty and what upset me is he lied on my granddaughter and said there was no hole in the tub. I seen the hole. Also I seen when the man patch up the hole in the tub. I told **, which he spelled his name out to me rudely too, and the night man who check us in was lying on the couch when we came in also.
I told the manager I was going to write a letter. I did call but by the time I call, he call them and told them my granddaughters had the curtains out that's why water was on the floor. The rooms also smells. I would not recommend anyone to stay there cause the manager there is a liar. He had to cover himself but someone need to sneak up on them at night cause the staff supposed to be behind the desk, not lying down, watching TV on the couch. And the manager is a liar. Oh the manager kept saying he was not giving me my money back. I did not want my money back. I just wanted good customer service, something he didn't have.
LURAY, VIRGINIA -- I was in town for the wedding of a relative. Luray is a small town so there not a huge selection of hotel/motels to choose from. I went with Days Inn as it seemed to be one of the nicer choices available. Days Inn has been hit or miss for me in my travels, so I wasn't sure what I was going to get. Upon arriving, I noticed that the grounds were very well kept for a motel of this tier. There were literally acres of freshly mowed grass, with flower beds and nicely trimmed bushes. The view of the mountains and surrounding farmland was very scenic as well.
I checked in at the front desk, the lady at the front desk was very pleasant and mentioned she would be at the wedding as well. Upon arriving at my room, I noticed that it was quite warm, the A/C was turned off, so I turned it on and the room began to cool down. The room itself was typical for the most part. A bed, TV, table, chair, etc. It was quite clean and there are only minor signs of wear on the carpet, there was no peeling paint or stains on anything, a good sign.
In the bathroom, I was pleasantly surprised by the fire hose-grade water pressure. If you ever saw the Seinfeld episode regarding black market shower heads, it was much like that. Normally in motel/hotels they have less-than-powerful low-flow shower heads. Not here, You could probably wash your car with the amount of water this thing was pumping out. I suspect that someone may have removed the water restrictor from the shower head, if that's the case, then I thank you sir/ma'am.
The wifi was a bit shaky. You had to log back in through a login screen every time you open new browser. I was using my phone rather than an actual computer, so that may have just been related to that. Also the remote for the TV seemed to work intermittently. The only ice machine in the motel was in the lobby, which was a minor inconvenience, and the wash cloths were quite thin, but that's par for the course with motels like these. The Continental breakfast looked typical, but I ate at a local restaurant instead.
So the place is actually pretty good as far as Days Inns go. However this place runs $97 a night including taxes, and that was a AAA rate. Without the discount it would've been closer to $110 a night, which for a Days Inn is pretty pricey IMHO. This is a $75-$85 a night motel in my estimation. But I guess they can get away with it as there isn't much competition in town, and it is tourist season in Luray.