EVANSDALE, IOWA -- My husband and I stayed at the Days Inn in Evansdale Iowa for a special Valentines weekend. My wife is a huge New Orleans fan and there is a New Orleans themed restaurant and lounge in Waterloo Iowa so we booked a hot tub suite at the Days Inn. Upon arriving, we were told we were in a smoking room when we requested a non-smoking room. They refused to change our room or give us any discount, they did however offer to downgrade our room to a non hot tub suite at the same rate we were paying. We said no, so they over-saturated the room with air freshener which only made it worse.
We went to dinner and upon returning to the hotel started filling the hot tub. The water was brown and had stuff floating in it. We contacted the front desk and the clerk advised us she was told by management not to give us any refunds, change our room or accommodate us in any way. They told us to drain and fill the tub several times and it would clear up. We did that and the water was still brown. We then found old food in the sleeper sofa and some kind of bug eating it. There was mold all around the hot tub. We decided to leave the hotel and not stay the night. If the tub was that gross and the room was that dirty there was no way we were sleeping in that bed.
The room was a dive, the staff was rude beyond explanation and the General Manager was a total jerk. We paid $129 for a room we never used. Never again will we stay at any Days Inn hotel.
MIAMI, FLORIDA -- Had a confirmed reservation guaranteed with credit card for Days Inn Miami International Airport for November 13-November 18, 2011. Confirmed rate was $85.46 for first night. Due to International air delays, arrived at 2 AM next day. Front desk attendant said I had no reservation but they had already charged me first night for no-show. Then I showed her a screen capture of my confirmed reservation email. Then she said motel was full but she could let me have a no show's room for $159.95 plus taxes. I accepted (me and my wife are seniors and it was late).
When I arrived home, noticed in my bank statement they also charged me $93.46 from my reservation's credit card for the same night they charged $159.95 + taxes. I tried to contact Customer Service Wyndham/Days Inn but they filter feedback from outside the US. Asked to complete an online survey about my stay, I reported my claim. The next day, I received from a no-reply email saying the $93.63 didn't appear on his computer. I then tried to contact the Wyndham people (owners & managers) through their contact web page but it couldn't go through UNTIL I CHANGED TO A US ADDRESS.
So not only I was charged $253.58 for a written confirmed rate of $85, PLUS Wyndham or Days Inn will not accept any type of feedback online from outside the US.
ELKHART, INDIANA -- My wife contacted Days Inn Elkhart via internet on 13 Jan 09 (?) and made a reservation for 16 Oct. I phoned Elkhart Days Inn and reserved the 15th, also. We subsequently received an email advising that due to renovations they had to charge $80.00 instead of the $49.49 quoted in January! When my son and I arrived the evening of 15 Oct, the clerk advised that it would be $80.00 a day. It was late, so I took the room.
We opened the room door and found that the light switch did not turn on the light. We groped our way in and found a wall light that allowed us to see. The carpet was dirty with a few small discarded tags, etc., on the floor. The rug was badly stained. The room was old and clearly not "renovated". We decided to grit our teeth and stay the night as other motels options might not be available due to the Notre Dame-- USC football game in nearby South Bend.
The next morning, my son-- who suffers from alopecia and has no hair-- said that he had found hair on his pillow! We were bound for South Bend where we would attend the football game on the 17th of Oct. I did check in and talk to the clerk about the higher charge and the fact that we were not in the newly renovated part of the motel. I decided to not go into our complaints about the room as we were in a hurry to get to South Bend to explore the Notre Dame campus. And, it turned into a long day of exploration, shopping, etc. We did not return until very late that evening to our motel.
We were unable to enter the room and, after two trips to the office, were able to enter the room with a new electronic key. We were shocked to see that there had been no room service. Beds remained unmade, there were no clean towels, etc. And, of course, there was no more coffee for the coffee maker. The next morning we checked out. I explained all of the above to the elderly lady at the desk. She agreed that we should only be charged $49.49 as originally quoted us. She said that our credit card accounted would be credited $68.34 as we had already been charged the $80.00+tax for two nights.
It is now 20 Oct and our Visa account has not been credited with $68.34 as she said it would. I think I may send a copy of this letter to the Indiana Health Dept. I could not be more upset. We had a once in a lifetime experience at Notre Dame and a nightmare motel experience. Can you please send a response.
BAR HARBOR, PENNSYLVANIA -- Stayed here in July 2013 - room had musty odor, but got in late so just went to bed. Tub drain was a bit slow in am but was in a hurry and the rest was working so we headed out. Upon return, there was stuff floating in the toilet, but again in a hurry to get showers and change to meet friends for dinner. Flushed toilet and it overflowed over my daughter's shoes, the floor and into the carpet. She had to hold the valve and stand in the tub while we found help to stop the water running. It would not plunge and they had to turn the water off and go find an auger.
We were unable to shower and had to be let into an empty room to even change for dinner because they were still trying to fix it after 30 minutes. Upon our return, the floor was still wet and the carpet was soaked. Dehumidifier was off and overflowed when tried to empty it. Complained to desk clerk at time of incident and after and was told "Oh, OK." The manager was not available and no effort was made to resolve our complaints.
The next morning, I demanded to speak to the manager who had to be called at home. Never did talk to her and the offer was to take 5% off the bill. Meanwhile, another patron was in the office asking for a plunger - again! Days Inn Guarantee posted on the wall is that EVERYTHING WORKS!! LIES!!! Called corporate and was PROMISED manager would call but since it is independently owned they could not help me. Never did hear from manager and will NEVER stay in a Days Inn again!
Room in general was old with cracking paint, old fixtures, musty and smelly. Furniture was peeling in both the room we were given and the room we were allowed to change in. Staff was foreign students with little or no training that were completely clueless. What kind of desk clerk when you complain just goes "oh, OK" and does NOTHING and offers NOTHING. Expresses NO concern at all?
VIRGINIA -- Went to stay in the Days Inn hotel. Got two rooms, one for three nights and the other for two nights. My grandchildren was in the second room. They call me and said the tub had a hole inside, the water was running out to the floor. I and my husband went to look. The tub had an hole in it so they wind up coming inside my room to take a bath and shower. Oh yeah, the address is 6910 midlothian turnpike Richmond VA 23235.
I am a church going person so the right thing to do was call the front desk. I call and told the problem. So the lady at the desk said she can let us shower in another room not can I offer you another room. It also inconvenience us. We was supposed to be at an church convention by nine. Anyway to make a long story short, I ask to speak to a manager. The lady at the desk said he would be there by nine am. The manager was not there cause we went down by nine thirty. I left my number for him to call me by cell. He never call.
That evening when I came in, the same gentleman was there from when we check in. I ask for the manager again, he said, he was not there. I went to my room, the manager calls not friendly at all. He says his name is **. Very nasty and what upset me is he lied on my granddaughter and said there was no hole in the tub. I seen the hole. Also I seen when the man patch up the hole in the tub. I told **, which he spelled his name out to me rudely too, and the night man who check us in was lying on the couch when we came in also.
I told the manager I was going to write a letter. I did call but by the time I call, he call them and told them my granddaughters had the curtains out that's why water was on the floor. The rooms also smells. I would not recommend anyone to stay there cause the manager there is a liar. He had to cover himself but someone need to sneak up on them at night cause the staff supposed to be behind the desk, not lying down, watching TV on the couch. And the manager is a liar. Oh the manager kept saying he was not giving me my money back. I did not want my money back. I just wanted good customer service, something he didn't have.
LURAY, VIRGINIA -- I was in town for the wedding of a relative. Luray is a small town so there not a huge selection of hotel/motels to choose from. I went with Days Inn as it seemed to be one of the nicer choices available. Days Inn has been hit or miss for me in my travels, so I wasn't sure what I was going to get. Upon arriving, I noticed that the grounds were very well kept for a motel of this tier. There were literally acres of freshly mowed grass, with flower beds and nicely trimmed bushes. The view of the mountains and surrounding farmland was very scenic as well.
I checked in at the front desk, the lady at the front desk was very pleasant and mentioned she would be at the wedding as well. Upon arriving at my room, I noticed that it was quite warm, the A/C was turned off, so I turned it on and the room began to cool down. The room itself was typical for the most part. A bed, TV, table, chair, etc. It was quite clean and there are only minor signs of wear on the carpet, there was no peeling paint or stains on anything, a good sign.
In the bathroom, I was pleasantly surprised by the fire hose-grade water pressure. If you ever saw the Seinfeld episode regarding black market shower heads, it was much like that. Normally in motel/hotels they have less-than-powerful low-flow shower heads. Not here, You could probably wash your car with the amount of water this thing was pumping out. I suspect that someone may have removed the water restrictor from the shower head, if that's the case, then I thank you sir/ma'am.
The wifi was a bit shaky. You had to log back in through a login screen every time you open new browser. I was using my phone rather than an actual computer, so that may have just been related to that. Also the remote for the TV seemed to work intermittently. The only ice machine in the motel was in the lobby, which was a minor inconvenience, and the wash cloths were quite thin, but that's par for the course with motels like these. The Continental breakfast looked typical, but I ate at a local restaurant instead.
So the place is actually pretty good as far as Days Inns go. However this place runs $97 a night including taxes, and that was a AAA rate. Without the discount it would've been closer to $110 a night, which for a Days Inn is pretty pricey IMHO. This is a $75-$85 a night motel in my estimation. But I guess they can get away with it as there isn't much competition in town, and it is tourist season in Luray.
SEATLLE, WASHINGTON -- I checked into your hotel room on Sat December 31st and left January 2nd and on Sat January 7th. I realized that our camcorder was missing so I phoned the Days Inn, and all I got was a rude employee who said to call back Mon-Fri before 2 pm because that's when the housekeepers will be able to check the lost and found. I asked basic questions like was anyone currently in the room now and if they could check if it was there and all the gentleman kept saying is to call back Mon-Fri before 2 pm, then hung up.
I phoned Mon morning at 6 am and it sounds as if I got the same gentleman and he said it's not here. I explained how the housekeepers would a been the next one in the room and if they found out if the camcorder was there and how I was told to call at this time. He said housekeepers have returned things such as DVD players and laptops before but that it wasn't there. He seemed like he was rushed and didn't want to talk to me or really did look for my item. I asked if room 133 was checked under the desk as it was at the back of the desk under it in a spot that may not have been noticeable to the housekeepers.
I did not appreciate his abruptness and rudeness and especially the way he not once apologized or said he'd look for it. This is not good customer service and I will not want to go back to Days Inn in the future if it's not solved. We all had a great stay but now that no one knows where our camcorder magically went off to, I am not longer impressed. I need to know the whereabouts of our camcorder and would appreciate an apology and a proper look under the desk as we know this is where we accidentally left it. Thanks for your time in this matter and please respond back to me at ** or email **. This camcorder is very important as well as all the tapes in it.
BROOKINGS, SOUTH DAKOTA -- On November 25, 2011, my family and I went to Days Inn Brookings for my son's wedding rehearsal dinner. The service and food quality was so awful and the prices were so outlandishly high that I would highly recommend that No One Use This Location (that's Days Inn Brookings) For Any Type Of Event in the future.
First, the company kept changing what it was willing to offer as dinner options after the orders had been placed. Then, before the dinner, there was a question about how to include additional people, but we were never directed to anyone at Days Inn who could help us. Someone was supposed to show up prior to the dinner, but they never did.
The dinner itself was a joke. The teriyaki chicken and tiny steaks were served with baked potatoes and canned beans. The salad consisted of iceberg lettuce and a few carrot shavings. For drinks, we had a choice of ice tea or milk in little plastic dixie-size cups. There was no coffee and no dessert. The room was plain with round tables - absolutely no ambiance whatsoever - and the tables were placed several feet apart so it was impossible for people sitting at different tables to intermingle.
For all of this "grandeur," we paid over $18.00 per person. I realize that in a bigger city, this would be exactly what one might expect. However, this was BROOKINGS, SD! At other establishments within the area, $18.00 buys a much nicer meal. Plus, the cost of this meal was about half of the cost of the entire wedding (not including the cost for renting the hall, which was available for almost two whole days and was huge compared to the little room where the dinner was held). There was also a buffet included at the wedding that served twice as many people and included two complimentary drinks (even alcoholic beverages were free).
The day after the dinner, before the wedding itself, again someone from the hotel was supposed to show up to discuss the event. Again, no one did. When the bride's mother actually sought out a manager to discuss the event and get some details straightened out, she was treated very rudely. Take my advice - if you want your child's wedding to be meaningful for all the right reasons, Do Not Go To Days Inn Brookings.
BINGHAMTON, NEW YORK -- I am a victim of a flood and forced to live at a motel long-term. I have been at the Days Inn 65 Front St., Binghamton, NY and been there six weeks now. And I am extremely disappointed and angry at their lack of advertised services for the following: indoor heated swimming pool, free Internet, free phone calls, room cleaning, Continental breakfast. However to say that they did not deliver the promised services would be an understatement. Space would not allow a full description of what's wrong with this place.
The pool has been broken for a long time although they continue to advertise it as working. The Internet only works in part of the building. The telephones work only sometimes and are in very bad repair. Room cleaning is a joke, that is when they make any attempt at all at cleaning which is rare. The rooms are filthy and include bugs. The so-called Continental breakfast is also a joke because they are almost constantly out of most common items that one would expect. The coffee is often only warm or cold and it's often very stale and old.
In general the entire building is in very bad repair and toilets are constantly backing up and leaking. The parking lot is more like a mine field of potholes and bumps. If you try to complain they try to turn things around and put you on the defensive as a very shallow attempt to justify themselves and their ripoff actions.
At the prices they are charging this place is totally unacceptable. They require advance payment and if you try to get your money back they will not refund. They also try to rip you off with additional "finds" such as $200 if they accuse you of smoking in your room even though you did not do it and they try to get it by fraudulently charging your credit card.
I have never been in a hotel/motel with so many problems apparently they must have a management problem and I am surprised that Days Inn Corporation continues to allow them a franchise it certainly reflects badly on all Days Inn's. I have no intention of ever staying at one again and would have left sooner if they would refund my advance payment which they will not.
WISCONSIN DELLS, WISCONSIN -- When you pay for a hotel room, probably the most important thing that you expect is to be able to sleep. If a towel is dirty or there is no hot water - well, you can live with it. You check out the next day and move on. I was on a trip from Wisconsin to Phoenix (about 1,800 miles) and planned to get up early in the morning, 6 am to reach my driving goal.
Days Inn provided me with a room that had a "Smokers Congregation Area" about 15 feet in front of my window. Obviously this facility does not have any rooms for smokers so that they have to leave their non-smoker rooms every 1 or 2 hours to satisfy their urge. Obviously smokers are an ongoing problem for this Days Inn because I had to sign an agreement that I would have to pay a fine for smoking in the room (actually I am a nonsmoker). I have never seen something like that at any other place.
Soon I found out that I would not be able to sleep in this room because of the loud meetings in front of my window. I could actually hear every word of the conversations of the groups of 4 - 7 people. I called reception several times and instead of offering me a different room, it was "It is not going to happen again, we have talked to them."
It happened again and again, until finally at 4 am I was able to sleep. When I asked for some kind of compensation or a refund the next morning it was "We tried our best and smokers have the right to stand anywhere outside, nothing we can do about it..." Corporate would not do anything else than telling me "We have contacted the manager." The manager never got in touch with me. It looks like he does not care at all about the satisfaction of his guests.