Don't Even Think About Booking Days Inn!
WEST PALM BEACH, FLORIDA -- We recently decided to book a room at the Days Inn North, West Palm Beach Florida. We booked through Travelocity.com.
When I originally made the booking, I requested a non-smoking room. I was given a smoking room. Once I called Travelocity, they called the Days Inn, requesting it be changed. I was told that they could NOT change the reservation, as they would have to book a whole new room and reservation, therefore charging me again. This is not acceptable, as I am traveling with a 5 month old baby. I was told they would 'put a note on the reservation' and IF it was available, we would get a smoking room.
I attempted to call Days Inn myself, to see if I could get a change. A woman answered the phone, and I said, "I'd like to change my reservation." The woman promptly hung up on me. I called back. I said, "Hi this is the woman you just hung up on" and she hung up on me AGAIN! I called a third time, and got a little farther with her. I asked several times to speak to a manager, and the third time I asked she said, "Well, I AM the manager", then hung up on me AGAIN.
By this time I was furious. I attempted to work with Travelocity on this issue, and was told by them that only Days Inn could cancel my reservation. By this time, there was NO way I would stay in this hotel with this woman. Travelocity informed me that only Days Inn could authorize a refund. I called Days Inn customer service, and was informed by "Beth" there that only Travelocity could issue the refund. I called Travelocity AGAIN, and was again told it was only Days Inn who could issue the refund.
I called Days Inn CS AGAIN, and this time spoke with "Roxanne". She was one of the nastiest customer service people I have spoken with to date. She rudely informed me that only Travelocity could issue the refund AND hung up on me.
By this time I was so furious I couldn't even speak on the phone anymore. I asked my husband to try to deal with this further.
He called Travelocity, and after much time, spoke to a manager there. He attempted to call the manager at Days Inn himself, and was told he was not in, to call back in an hour. So, we called Travelocity back an hour later, and went through the same thing. Called back another hour later, and finally got a man named "David" on the phone. He 'claimed' he was the manager.
After much time going round and round with him, we find out that 'David' is indeed NOT the manager. He tells us that there is nothing he can do and we need to speak to the manager, which is what we were TOLD David was.
We were then directed to a voice mail (brushed off AGAIN), and left a message. This is where we currently stand with this. I have already booked another room with a different hotel, because I refuse to stay at such a place.
We at no point were ever rude with anyone at Days Inn. This company needs to be put out of business. I know for sure I will do my part to tell EVERYONE I know to never, ever stay at a Days Inn.