LIVERMORE, CALIFORNIA -- Terrible customer service! I ordered a bed for my 5 year old, his first big boy bed, and DCG Stores' shipping company lost the bed. I understand things happen, but neither DCG or the shipping company called me to let me know what happened, nor did they send a new bed at that point. I had to call DCG and Estes shipping company at least 4 times each and complain to DCG several times to send me a new bed.
I also had to follow up myself on that order which they said shipped but however went out six days later. One month later I finally received the bed with still no phone call from the store once to check in on things, delivery or their customer. Will NEVER order from them again!! Buyer beware.
LIVERMORE, CALIFORNIA -- I ordered a Twin Futon cover and was sent a Full Futon cover. I e-mailed the company about the problem (attached to its original order confirmation e-mail) and got a response telling me to send them a photo of the defect along with other info.
I called to resolve the problem and couldn't reach anyone, had to leave a voice message and never received a return call. I sent another e-mail stating that I didn't have a defect but was sent the wrong cover and that I wanted them to send me a return shipping label and received no reply. I called three times more, got no operator. The automated system told me to leave a message and when I did I got a further message that the mailbox was full so I could not leave a message. The cover that I received was very nice and I would be happy with my correct order.
Several days later I received an e-mail that my order had shipped. I assume that it is the correct order because the next day I received an e-mail with a return shipping label. It would have been nice if DCG spelled out what they were doing but I appreciate its efforts to correct its mistake. Later I was contacted by telephone and assured that a correct order was being sent and the rep apologized about the phone problems. I was also sent a return shipping label. I did, shortly thereafter, receive the correct cover and it is well made and fits perfectly.