Do Not Buy From Them
MINNEAPOLIS, MINNESOTA -- This company is the worst, no customer service PERIOD. Once they have your money, the will not refund anything, and do nothing to assist you in your order period. so much for he satisfaction guarantee. I ordered 10 barstools from this company 7 weeks later they arrived... They were such poor quality I refused the shipment, the drivers grabbed the mess angrily threw it on the truck, and took it away, I called Defy Supply they stated I need to take pictures of the poor quality and send them in...
So they were redelivering the items to me so I could take pics, then I could file a claim, then they would place another order for them, ( btw I still have not received the re delivery of the damaged barstools its been 2 months) they lost the stools and I HAD TO INITIATE THE PACKAGE TRACE MYSELF!) any contact with their call center will result in , " I will forward this to management " who may or may not get back to you at all, my average wait was 5 days for a response if I got one at all. They have basically run me around in circles over and over, and everything is a process that takes weeks all this for sub quality import crap.
Now the compliments in here are all from the same IP address (and notice the date groupings) they correspond to similar reviews on other consumer review sites praising them, and linguistically all are identical. My ordeal started March 23, its now July 17 and still no closer to a Resolution.