Low Price Not Worth The Stress
My husband and I ordered a section from this company on October 28 of 2008 (Last Year) and we have not received the right one yet and it is April 2009. The company has low prices but you never get what ... read full review6 Replies - Latest reply on 10/31/2013
This is the worst experience I have ever had with any business, online or not. I ordered a table, chairs, and 2 barstools in June. 14 WEEKS later I finally received my items. both barstools I received were broken, the table and chairs had no instructions. The delivery men told me this was the worst delivery job they have ever done due to the lack of instructions. The holes in the table did not line up with the base, and the delivery men had to drill their own holes. All of the screws for the chairs were missing, so they could not assemble them. They ordered new screws, which took another 3 weeks, then it took another 3 weeks for the repairman to come out and assemble the chairs. He also said the barstools were beyond repair.
2 weeks later I was issued a refund for the stools. All in all the whole process took over 5 months, and I'm left with no barstools. The table and chairs are just ok quality. It's easy to tell that they were made in China. Additionally, the customer service is horrible. I called them at least 20 times (literally) and they all have canned responses ("oh I'm sorry, but there's nothing I can do except escalate your issue"). There is no supervisor/manager to talk to, and they don't care at all about the customer. NEVER DO BUSINESS WITH THIS COMPANY.
Do Not Buy From Them
MINNEAPOLIS, MINNESOTA -- This company is the worst, no customer service PERIOD. Once they have your money, the will not refund anything, and do nothing to assist you in your order period. so much for he satisfaction guarantee. ... read full review1 Replies - Latest reply on 07/18/2013
I researched defysupply.com before ordering my sectional. I found a few bad reviews and it did worry me. I decided to email them and ask a few questions. I wanted up close pictures of the leather to make sure it was quality and I need to know exactly what 'caramel' and 'champagne' colors were. They sent me swatch photos and also photos of the sofa in those colors. Also told me the sofa I wanted was popular. I asked about the warranty and they assured me they have a 1 year quality guarantee backed by their manufacturers. So I purchased the sofa (I signed up for their newsletters a week earlier and got a 10% off coupon to use) and it shipped to me in 7 weeks total. While you have to be patient, it was worth the wait. I had been looking for this champagne color to match my home and this is it. The sectional is comfortable and sturdy. I am going to purchase a dining set from them in the near future.Add reply
Ordered deck chairs and tables. They called me two days later and said they couldn't get
1 Replies - Latest reply on 08/18/2012Add reply
tables I ordered and offered different ones instead. They ones that they could get didn't
match the chairs so I told them I would have to cancel my order. They still billed me and
never sent me anything. Now they will give me a store credit minus a 20 percent re-stocking fee because I cancelled an order that they couldn't get. They burned me for 450
dollars. Please do yourself a favor and never order from Defy Supply, no matter the price
Do not do buy anything from these guys. Product is horrible, damaged, and they will not refund your money. We ordered Chairs and a couch, both came in late .(6 months) When we tried to get refunds for the damaged product they would not give it to us. So, we had our credit card company refund us the money which they did but Defy supply charged our credit card again and this time they lied about us keeping the product for weeks before putting in a claim. Luck I keep all my emails. They said that they are going to tag our credit if we do not pay for the product we shipped back to them. Shady people!
2 Replies - Latest reply on 08/18/2012Add reply
Product came in with Mold all over the leather, chairs did not screw together, and grey spray paint on the black leather trying to cover up the rust on the metal. This is stuff that they shipped out after inspecting it them self, which they do inspect before shipping it out according to their web page.