IOWA -- My PC's mother board went suddenly out 2 weeks after my 1 year warranty was up. I would think that Dell would have worked with me to get this situation fixed. I thought wrong. Mind you I have in the past gotten an eight year old Maytag washing machine fixed, the warranty well past by at least 7 years. The motor went out, and Maytag asked no questions, and replaced the part and paid for the service man to install it. But Dell would not even discuss fixing the mother board, since the warranty was over by TWO weeks! I asked to talk to supervisor, was put on hold for 18 minutes, then I got disconnected. So I called again, asked to speak to supervisor, put on hold and lo and behold I got disconnected AGAIN!
Called back, was told no super was on the floor, was given extended warranty #, called them, after pushing 1 for this, and 2 for that, I finally got a live person who gave me the price for an extended warranty, which I can not afford right now. Finally got her down to the 1 year, $99.00 PLUS $49.00???????? Does Dell make the computers to go out right after warranty so we will have to spend more time on the phone and more money? I will NEVER buy a Dell, NEVER! This PC is going in the trash! Get some people who speak English, and know how to deal with people. AND sometimes, if you want to keep customers, you have to work with them. 2 weeks over the warranty expiration! I think many companies would have overlooked that it was expired by 2 weeks and fixed it, NOT DELL!!!
You have many bad complaints about your company that I wish I would have read BEFORE I bought my computer, you probably won't miss my business, but if this continues, you will loose a ton of customers. When I told your rep that I would not buy a Dell again (unless I get some kind of compensation), she was silent then asked 'is there anything else I could help you with today?', I stated 'no' and she said 'have a good day' and hung up.
I'll be reading about your hitting rock bottom on my new Presario!