Dell Computer Corporation Desktops Reviews - Page 2

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32 consumer reviews & complaints.

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Dell Purchase Online
Posted by on
CANADA -- I made a purchase just after xmas. I understand that they have these caveats, such as, waiting for parts may delay order. Then why advertise shipped within 6 business days. I used their pathetic order status tool on the web, each time I had to enter the order number and postal code. I believe these data is part of my registration data. Each time I checked the begin production date slipped, slipped. I finally received an email in early Jan reporting possible delays informing it would either arrive by ship date or will be informed by email if further delays should result. Well that's today and no email. 4 hours prior to midnight. OK maybe I need to wait to midnight. NOT. I checked their online status tool and re-entered my order # and postal and it showed nothing different than the last number of times I checked.

I called their customer service line (which btw I had to peruse through a few pages to obtain) and was shunted to technical support line. I hung up and I called their sales line and after couple of hops and providing my order # and name twice before I was able to speak to someone. The service representative was good and explained delay. yada yada.... reason for delay was waiting for parts.

I am waiting. I do not like their purchasing service. I want to email them my dissatisfaction. I found a page to email them. Guess what, the page is not secured and wanted all kinds of personal information prior before I could proceed. Guess what, I didn't bother. I was logged in, my personal information is already with them. Why would I need to enter my personal information on an unsecured page. I can only conclude, it is designed this way to discourage email complaints.

Too bad. This will be my last purchase will Dell and I have made several in the past without glitches. Not sure why Dell is doing what it's doing. It will lose more customers this way. They lost me.

Angry.
     
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Poor Product Performance
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COCONUT CREEK, FLORIDA -- On 9/3/08 we purchased a Dell Inspiron 5305 and waited for delivery.

Initially the computer was fine. On October 10th, my husband called tech support and described the problem we were having ... we tried to reboot the tower to no avail. We had nothing but the Dell Screen and the mouse and keyboard were powerless.

Of course, the outsourced tech support was extremely hard to understand because of their Indian dialect. After an hour (per the tech's instructions) of shutting the computer off, holding the power button for 10 - 15 seconds, removing all the cables, it was the opinion of the tech who kept making reference to his manual, which was quite time consuming and annoying, that a problem existed with the mouse and keyboard. They sent us a new mouse and a keyboard.

However, after about two hours, the computer came back up and was operating normally.

The same thing occurred today in that when we rebooted the system we had the same problem.

Again a call was placed to the techs in India.

Since the system was not even a month old, we demanded a new tower and a pickup order for the one we now have. We were told that Dell's return policy was three weeks!!!

All we were met with was frustration. These idiots did not listen to a word we said and instructed us to remove the back of the tower and they would try to troubleshoot.

We ADAMANTLY REFUSED as we are NOT computer techs and we said if there was a problem with the system, we wanted in replaced. After not even a month (as the first incident occurred on 10/10)we wanted a replacement.

In our opinion, it was totally unacceptable for us to be asked to fiddle around with computer parts which we had absolutely no knowledge about.

It was totally horrendous experience and we would NOT recommend anyone to patronize Dell.

They do not stand behind their products and do not give a damn about the customer.

We tried in vain to reach ANYONE in the US and it is virtually impossible to get a phone number. They are so well insulated that all telephone numbers are exported to India.

When previous complainers say DELL HELL, we totally understand where they are coming from.

We will probably have to pay for some professional computer repair but it is not worth the aggravation it will cost emotionally to try to deal with Dell.
     
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Contract repair service stinks
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CONWAY, ARKANSAS -- I bought a Dell Dimension 8300 desktop model last Feb. About two weeks before my computer had its first birthday it died. Both hard drives crashed and burned. I purchased the in-home repair service for one year when I bought the computer. Well, I should have known when Dell shipped all of the call centers to India they must have shipped all of their brain cells right along with them. When it was determined that the hard drives would have to be replaced I was given a number for Bankteck, which does their contract repair for my area. When I finally got ahold of the tech I was informed that he could come that afternoon between 3pm and 6pm to fix my cpu. Since I work nights and sleep during the day that was not an option. Well, low and behold it was not an option for the tech either. We went round and round about when he could come to my house to fix my cpu. I even called to try to contact his boss who is located in Austin, TX but was told they could not give out that information. I about blew a gasket. Here I was paying extra to have the in home repair service and then I could not even get the tech to come fix it. It was like it was a low priority call for him. His answer was that he picked up business for himself along with whatever service calls were referred to him by his boss in Austin, TX. I tried to contact someone in Austin, TX at Dell headquarters but all I ever got was the call center in India. They could have sent me the drives and I would have installed them my self or had another professional cpu tech do it. That was a no go since Bankteck was who they used and they had already shipped the drives to them. It was 2 weeks before the tech finally got to my house to fix my not quite year old cpu. He had to call Dell and have them send some new drives. I thought that had already happened. That's what I get for thinking Dell even cares about the product it is building anymore. The tech should have checked to make sure he had the right parts before he showed up to install the drives. He had the wrong ones. Finally, after close to 3 weeks of my cpu being down the tech gets the drives installed on my computer. The only reason I even bought a new computer was the e-mail I received from Microsoft telling me that they would no longer provide free updates for anyone running Windows98/98SE. Dell does not have to worry about me ever buying another computer from them. I tried to send a complaint via their own web site and the link had so many errors in it that it would not even work. I guess that's what happens when you put greed above quality. popa smurf
     
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Studio Desktop 540 Just Simply Stopped Working After 17 Month Of Service
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I told myself before - no business with Dell, but I did it again. And it was even worse. 17 month - that's it. And now, I need to buy an extended warranty. But the quality electronics are supposed to work at least twice longer without requiring any repair! Moreover, if you add up the price the interest, and the extended warranty, the price of the computer becomes twice of what the item was listed when you bought it!

Go somewhere else - you will see a free shipping, interest free, etc, but not with Dell! Dell does not offer the best price and quality! Why people keep buying from Dell?!
     
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trmn8r on 12/16/2010:
I double checked your math on this, and everything is in order. Good luck with your next computer. I'm going back to Lenovo (IBM) after 5 years in Dell Hell. Just started my research.
bcd on 12/16/2010:
Describe the problem with the computer.
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Never Again Dell
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In 2005 I purchased the high end Dell XPS desktop computer. The computer began failing in 2009. I spent a considerable amount of money to have it fixed. Eight months later the unit's motherboard failed from multiple capacitor failure. The capacitor's were known to be defective and Dell refused to address the problem by telling me that my warranty had expired. Dell officials hid the truth about the defective capacitors and blamed the consumer for the failures. I will NEVER purchase another Dell product again and I was always a Dell user. They failed to own up to the problem and caused undue financial hardship on the consumer.
     
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Anonymous on 09/28/2010:
The expected life span of a home pc is about 2 to 3 years. That said, it does stink that Dell knew about the problem.
Skye on 09/28/2010:
Where did you get these facts about the life span of a home PC? Just asking because I bought my PC in 2004, and it still runs just as well as my husbands new PC. We don't own Dell, we own HP's.
Anonymous on 09/28/2010:
Gartner research.
Skye on 09/28/2010:
You researched well grasshopper :)

I guess now I just jinxed myself :(
jktshff1 on 09/28/2010:
You can play with the numbers to make them say what you want. Politicians and the gubment do it all the time. I've still got a Commodore 64 that works. My pc is 8 yrs old, my work laptop is 5 yrs and the HP I'm using now it @ 3....must depend upon the IBM compatibility (and luck) of the user.
Anonymous on 09/28/2010:
Not playing with numbers here..how do you say it? Planned obsolescence.
Anonymous on 09/28/2010:
Our Dell laptop just gave up the ghost after 7 years. We didn't buy another Dell though, because we'd heard they were having problems and customers service was lacking.

That research is very accurate from what I've seen. These are probably averages. I was actually surprised our laptop lasted as long as it did. It kept running well right up to the day it died. When we tried to fix it with a new hard drive, everything else on it was so outdated that it would not resusitate(drivers, etc. on our recovery disks). It was a goner.

Our new laptop is one I bought here in Singapore--an ASUS. I'd never heard of them, but I did read some good things about them. I'll see how long this one lasts. So far, so good.



MRM on 09/28/2010:
It doesn't matter if you have Dell, HP, or Toshiba brand name computer, its all about the motherboard. Put in a brand name motherboard in any laptop or a desktop, and your computer will last longer.
Anonymous on 09/28/2010:
Good to know, MRM.
Venice09 on 09/28/2010:
I'm sure this will come as no surprise, but I believe that planned obsolescence exists.
trmn8r on 09/28/2010:
If you want an example of planned obsolescence, go look at what is going on at the Complaints Board thread about my3c members.

On another note, I agree computers are probably made to last 2-3 years. The only reason my Dell has lasted 4 years is I replace parts on a yearly basis.
Alain on 09/28/2010:
The Dell I'm on right now is 6 years old, but still hanging on pretty well. Of course, it doesn't get very intensive use.
leet60 on 09/28/2010:
Dell has actually been the subject of numerous lawsuits involving faulty components that were installed in their products that the company was aware of before sell of the devices.
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Dell Corporation does NOT help the consumer trying to get out of debt.
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CAROL STREAM, ILLINOIS -- In 2007 I opened a small home-based business and got a Dell Desk top computer. I had $2,000.00 available credit. Within one year, I had to close my business and was left trying to pay all the companies I owed money to. I even joined Consumer Credit Counseling Services. Dell Corporation does NOT participate with decreasing their finance charges nor their percentage rates. The annual percentage rate kept going up year after year. Even with the minimum payments I sent I would be billed $39.00 for late charges (for 1 day or more late) plus $45.94 for finance charges. To make the long story short, I was still paying this computer in 2010. I got a personal loan jut to pay these people off; otherwise, if I continued making the minimum payment of $42.00 a month, it was going to take me 17 years to pay off balance of $1, 390.00 Don't get a computer from Dell on credit. They are not consumer-friendly.
     
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Anonymous on 06/22/2010:
the bill has the date the payment is due. Anytime after that is late, of course they are going to charge you the late fee.
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Delayed Shipping
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I ordered 2 computers from Dell online on November 16th. The expected delivery date was December 7th. I used standard, 5-7 day delivery.

Then, on December 3rd, I received an email that says, "we have adjusted the estimated delivery date and are confident your order will be delivered on or before this new date: December 14th."

However, it is still showing as in production.

When I call their call center (in India), I am told that I will not receive it by December 14th, and they have no idea when I can expect it.

I did some googling and called their Spanish Customer Service number, which is in the United States. They put in a request to production to expedite it, and will contact me within 24 hours to update me on the status.
     
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VERY VERY poor customer service
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I will keep it short: The customer service of DELL is amongnst the worst I've ever experienced.. Despite being a fairly able Techie, due to warranty requirements I end up calling DELL. On EACH occasion, they 've spent at least 4 hours just to understand the problem. They require you to verify every damn thing which is unrelated to the problem being discussed. And when they do manage to understand, they offer a solution which is the most damaging one.. E. g. My Digital Video Card developed faults, the representative insists that I should go back to a VGA display and If I haven't got a VGA cable then I should order 1 before they will even want to talk about the problem of the display card.

At one point their service was really good, but its NOT any more. Its absolutely worthless to spend even a single penny on any of their products.
     
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Apple Mac on 09/01/2009:
Another good example why "Dell is Hell"!
Anonymous on 09/08/2009:
Dell has imploded as a company.
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My computer Desk Top 4600
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WATERDOWN ON CANADA -- My first PC was a Dell 4600 desktop. Almost from day one I was getting a blue screen of death. Bought it in May 04, now it is January 09. My PC was reformatted a least 8 times or more and they can't fix the problem. I bought extended warranty last year, and had paid $77.97 to Dell to fix the problems that I have been having. They told me not to call no more they don"t want nothing to do with me. They also said for me to take it to a shop and have them fix it at my expense. I wasted my money on extended warranty that I can no longer use and they refuse to give it back to me plus the $77.97 that I paid to them and they didn't fix nothing.

I would never buy another PC from Dell. They are a bunch of crooks.
     
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MRM on 01/30/2009:
I'm sorry to say this but you don't know how to use the computer. Next time I would bring it to a local shop or a relative that knows how to fix computers and they could talk to you face-to-face about what's going on in your PC.
Anonymous on 01/30/2009:
Your computer is 5 years old. Your problem sounds like it is software related, however. Have you upgraded at all during those 5 years? Installed new software?


MRM on 01/30/2009:
Nevermind, my bad. In that case, MM is right that it could be software conflict. To the OP: please completely disregard my first comment.
Anonymous on 01/30/2009:
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Dell Is The Epitome Of What Is Wrong With Corporate America
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VAIL, ARIZONA -- In December I ordered a Dell desktop and set up payment on line. After two months I get a phone call saying payments are not being made. I went through the info with the Dell rep and all the information was correct. The next month same thing. I tried on multiple attempts to get this fixed. The call center in Indonesia said to call the check center in the Philippines. The check center said all was good and money was being pulled, however, the financial center said there was no money being posted to the account. The customer service center in Texas had no access to the accounts because the foreign call centers had blocked their access to my account. This went on for 4 months, meanwhile, I was being charged late fees and interest on a 1-yr interest free account. It's is bad when a US corporation can't even help it's customers because the foreign departments are prohibiting access to it's own accounts. I finally got it resolved by calling the sales dept in the US and asking for a supervisor, I was then that I found out the supervisor was in a help center back in the Philippines.

All this for a computer that we are going to give to my son, because it's performance is worse than my 3+ year old HP laptop and our previous HP desktop which is going on 4 years old. It looks like HP has found a life-time customer!
     
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madconsumer on 04/19/2008:
dell is no longer what it used to be. for work we purchased 25 desktop computers, and within the 3 year warranty, all 25 had to have the motherboards replaced or the drives replaced.
Sparticus on 04/19/2008:
I agree madconsumer. I bought a Dell tower in 1999. It is still running today just fine with all original parts.

From what I read on these boards, that kind of reliability no longer exists with their machines.

I think after the dot com bubble burst, they slashed costs by using cheaper components, cutting out some QA testing, and offshoring their customer service. Not a good way to remain a leader in the field...
Anonymous on 04/19/2008:
Did you actually get a 1-year interest free account? You'd better read the agreement and anything they sent because DHell Financial has never given interest free to anyone no matter how good their credit is. You can access your account online and see exactly how they have applied your payments.
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