DFS, Inspiron 1545, V515W Printer, Lost Payments, Check Free, No Help
I made the mistake of ordering a Dell Inspiron 1545 laptop and v515w printer a year ago. Needless to say, the laptop and printer never worked and I spent untold hours with Dell techs who did their best to help. They know they have a terrible product and try anyway. Hats off to the techs who were unable to resolve issues Dell causes. At least they tried.
When I tried to resolve the horrendous issues with the screwed up billing, lost payments through Dell vendors and assignment of late fees for payments made and then lost through Check Free, I spent hours talking with DFS. Their lack of response is breathtaking.
I have been through hell recently with a representative in Austin who, I thought, finally might help resolve anything with the mess Dell created. Instead of helping, after I sent reams of information to the Dell research team, I got a stunning lack of performance and now have a higher balance, no help, assignment of fees, creative accounting including a higher balance due and no calls back from anyone re this disaster.
I have never seen any company behave as irresponsibly and unethically as this. I am still trying to find a way to deal with this technical and financial disaster. Dell has nearly put me out of business all by itself. What an achievement when all I wanted was a working laptop and printer. They have single-handedly caused me and my family income, a business and peace of mind.
I can't afford another computer and printer. Why should I have to buy one? This Dell system is still new.
When a company refuses to deal with a service regarded as crucial to a new business, it affects more than just work product. It can ruin a start-up's future as competitors are free to continue with customers while a new business deals with fouled-up basic communications and work product with a company like Dell.
This needs to change. It is not enough to vent on sites like these. Dell needs to be brought up short re these situations and until consumers of Dell products can find a way to reach a resolution with Dell, consumers across this country will refuse to buy. Maybe that will take care of these ridiculous products and policies which cause untold hell for consumers. There are over 800 complaints against Dell on this site alone.
When does someone in Washington decide that consumers, especially in business, deserve some redress from Dell and its outsourced products? When does anyone decide to hold their financial services division accountable for their well known ripoffs? This harms businesses and consumers and is acknowledged by everyone I know in business and elsewhere.
I will never buy Dell or recommend any of its products to anyone, least of all to any fellow business owners.
When does a class action start for Inspiron 1545 laptops and v515w printers? Please count me in when someone starts one. I will be there.