Dell Computer Corporation Laptops - Page 2

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Dell The Indian Nightmare!
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DALLAS, TEXAS -- It started on a nice day in October here in Dallas when I got a bonus check and thought I would buy my daughter a new laptop. (Stupid stupid stupid) so I pick up the phone call dell should be hell. And ordered her a nice laptop put it on my charge car told the rep who could speak fairly good English felt like I was dealing with GE medical though. But since they were not GE (I am in medical repair) I should be OK! The rep says "computer will take 2 months to build" basic computer no bells or whistles standard DVD not a burner. I said OK just as long as I have it before Christmas. Well time passes. I get it the 23rd of December! Oh boy open it up take it out fire it up and........ No screen. Call hell oops I mean dell get another Indian (I do not hate India they need to work too.) He transfers me to someone in tech service he instructs me to take the laptop apart check the cable to the screen and behold still no video! So he issues an RMA number(case) I get my box! Give it to my DHL guy he takes it away I wrap up a 3x5 index card tell my little girl well I got it but!!! It was broken from the factory! She looked at me and said" it's OK dad we will get it soon right?" Sure dear I told her. Next two weeks were hell for me. Calling checking waiting explaining then finally on the 10th of January! I get it!! I was done cursing dell! Wrong!!!

The person wrote on the repair sheet other reseated LCD cable!! I had done that before and if the tech had read the notes in the file he would have seen that the tech on the phone had already had me do that so I called them back up said it did not work they send me a box I ship it back and on the 15 of January I get an email with a tracking number saying it was again on its way I call DHL and they say" a tag was generated but not scanned into their system." I get back on the phone with hell and they say" oh it looks like we have lost your computer. In India again! Really at the Memphis repair center I have the address if anybody needs it. Needless to say I cannot get in touch with anybody in the us to tell me why I bought a "new" 1501 computer and now getting a refurb unit now the 1501 is not made anymore so dell is going to look in the trash bin to find a used unit to send me instead of saying we will send you a new updated unit to replace yours! I hate dell I hate them!!!

So if this guy Michael Dell reads this stuff I would like to say to you that I have always thought high of your company and I am going to pate this to every hate dell site I can find and everywhere somebody buys dell computers.

     
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Aerocave on 02/05/2008:
2 months to order a laptop? I've ordered several computers before (from Dell), and we have ordered both Dell laptops and desktop computers at work and usually they are shipped within 3-5 business days...Was this some "super Dell" or something? I realize what you are saying with the communication barrier, but, unfortunately that's the way it is with large American corporations...outsourcing saves money.
Anonymous on 02/05/2008:
Makes you wonder how much money (sales) these guys like DELL lose due to outsourcing to places like India. They claim to be saving money but if it's costing them sales and repeat customers are they really gaining anything? Plus the job pool for American workers is tighter so they are not spending money on stuff like computers. Kind of a vicious circle DELL and others have created.
Pomona Guy on 02/05/2008:
You should have bought an Apple MacBook. I bought my daughter one for college and she is very happy with it.
miketech on 02/05/2008:
The repair depot in Memphis? I think that place did the Toshiba laptops also. Best memory serves me they never fixed anything.
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100% Dissatisfaction
Posted by on
ILLINOIS -- I purchased a Dell Inspiron 1150 Laptop less than a year ago. Normally I would build my own computer but I needed a laptop so I bought a Dell, I had heard they were a good company, I heard wrong. After about 3 months my computer had trouble seeing the power supply and would drain the battery even while it was plugged in. Although I thought I had a six month warranty I was told it was only 90 days and would have to pay for a new motherboard myself. The motherboard would cost $289.00. Fortunately the problem seemed to disappear then but recently it came back and with a vengeance. I have difficulty keeping my laptop powered for more than a few hours at a time because it cannot see the power supply and drains the battery. When I call tech support or customer service I am bounced around from department to department each time being placed on hold for 15-20 minutes at a time, sometimes being disconnected completely and I would have to repeat the same process. I have spent countless hours on the phone with Dell, I have been treated with ignorance, rudeness, and sometimes ignored to the point that I would hang up in frustration.

Recently I reluctantly placed an order for a new motherboard which will cost me $307.00 by the time it is shipped to me. I have a serious concern however that this motherboard will fail the same as my current motherboard. To you people out there who say you have a Dell and like them and have never had a problem with them, well good for you, I hope your luck continues but please remember your luck with this company offers no consolation to the thousands of people this company has ripped off.
     
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miketech on 02/08/2006:
Why are people still buying Dell's? They are not good anymore! 2 posts on Dell today so far. On the lighter side have you tried flashing your motherboard bios and updating the laptops control program?
guchiedad on 02/09/2006:
Dell made a great name for themselves in the '90's. That has carried over, and they have just deteriorated. Their bad reputation has not caught up with their previous reputation. Unfortunate.
KateM on 02/09/2006:
I have 2 Dells at home, my BF has one, as well as my whole office. I can honestly say I have NEVER in the 10 years had a major problem with the Dells I've owned and/or worked on. Any minor issues I've had have been taken care of quickly and with no problems. I feel bad for those that have had so many problems, and I always wonder why. It just seems odd.
dsmith68 on 02/09/2006:
There is a big difference between Dell home and business ends of the company. Being using Dell servers and business PC's/Laptops for years. Rarely had problems.. but Dell home business has gone down the toilet the last 5 years. Most of the cheap home computers are junk and it can be real hit and miss between failure and stability. The problem comes when you need service, that is where Dell seriously fails. HP is still OK. My MIL recently had an issue and had purchased their 2 year home pickup warranty. They picked it up, fixed it and returned it within a week.
therealjamesdean on 02/14/2006:
Dell has hidden away on their website service manuals on how to repair your Dell computer yourself. After dealing with Dell and all the headaches I did this myself, my computer is working great now. Follow these directions to find the service manual for your laptop if you choose to do your own repair.
support.dell.com
Under Heading "Consumer"
Click on link "Home & Home Office"
Under Heading "Popular Support Tools"
Select the "Product Model" for your laptop
Then select a tool "User Guides and Manuals"
Press "Go"
Select your languange preference "English" (I'll assume it's English)
Under "HTML Documents"
Next to "Service Manual"
Press button "View"

The rest is too extensive for me to type out each instruction, what you will need to do is follow each of the links on this page and copy the instructions for removal/replacement of that item. If you are replacing the motherboard you will need to follow and copy each set of instructions. You will basically be disassembling your entire laptop. The instructions for "Display" also include instructions how to completely disassemble the display, this is not necessary for replacement of the motherboard (system board), they are included if you need to replace any parts of the display.
I recommend you let a professional do this, I'm a bit of a computer geek and have technical skills so I took it on myself. If you decide to take this route make sure you know exactly what it is you need to replace, buy a set of tools for working on computers (they are demagnetized and specialized for computers), be sure to include an anti-static wristband to help prevent unwanted static discharge, follow the directions carefully, label all the parts as you remove them keeping them spaced out in a safe, clean and static free environment. When you put it back together do it in the opposite order you removed everything, have a checklist so you don't miss anything.
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Power cord issue
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NORCROSS, GEORGIA -- Letter to MR.MICHAEL DELL
DELL COMPUTERS

Dear Mr. Dell,
I realize that there is an extremely small chance of this letter ever reaching your desk, and I guess that is the reason I have never written a letter of 'issue' or 'complaint' to a company. I have little faith that it will ever make a difference.
However, I am so extremely disappointed.... at the moment, and I feel I must do 'something' for my own peace of mind.....
I am a single mom ... raising 2 kids, alone. I have 4 desktop computers ("hand me downs" from friends). I have been able to fix almost every single problem that has ever occurred.......with all my desktops. I have replaced fans..... installed hardware....set up a complete wireless networking system etc.. (I understand this may not be impressive to you, but I have had no computer classes or nor have I ever been taught anything....)
Six months ago I made the decision to purchase a laptop. I was looking for small... convenient and inexpensive. This would just be a luxury for me to check email and have a few files on hand for when I go somewhere.
I did a lot of research... and talked to several friends... My brother has 2 HP's and loves them... but he started having problems with one of them (it was TWO years old)....I wanted a more 'reliable' laptop....... LONG story short... I decided on DELL...
I purchased the Dell 1000 (service tag # 8MFXZ51) on Feb. 19.
It has been less than six months and a few days ago I started having problems with the powercord. The connection became 'loose'....I would jiggle the adapter/prong and it would be OK...
Last night, it completely turned off and the 'jiggle'would not work anymore. I purchased a new powercord...and it did not work.
I spent all morning on the phone with technical support and on the computer (MY HP) trying to figure out what to do. I find out that my warranty ran out after 3 months.... I was told that the 'mother board' needs to be replaced and that it would cost $349.00. I am in total and complete shock. There is NO WAY (even IF I HAD the money) that I would invest that much more money in a computer that I do not believe in.
I have not even had the laptop for 6 months I was using the laptop to create scrapbooks for my sons baseball team. I had scanned over 300 pictures that the parents had got together for me..... and I was supposed to have everything ready by Thursday. Needless to say, I never expected this situation to happen, and I am not ONLY out of a computer but I have lost 3 weeks of work and will not be able to have the scrapbooks in time for our party.
The saddest part of this whole situation.... is.... I DO NOT THINK IT IS THE MOTHER BOARD>. the back connection is loose.... it is the CONNECTION that will not let the power get to the computer and CHARGE the battery!!!!!
. I tried to explain this to the DELL technicians.... and they proceeded to tell me that... they were 'not authorized' to tell me it is the 'connection'... and that they can give me a deal of $299.00 to repair the MOTHER BOARD>
I just do NOT understand this. I have been reading all the comments on the dell website community boards... and it appears that this is a HUGE problem... and I am not the only person to ever complain.
I know that my situation is no less/more important than anyone else, but I can't remember ....EVER ...being this disappointed in a product that I have purchased. And for the service / help I have received.
I will never ...EVER purchase another Dell... and although, I have never been a 'trouble maker' or CRUSADER.... I will be sure that anyone ever needing a computer, and asking my advice... will NOT be advised to buy a DELL.
     
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Impossible to get an American to speak to for technical support
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Rating: 1/51
HOUSTON, TEXAS -- I have called number after number from the web for Dell and I always get someone in Manila. I did not know when I purchased a Dell product that it was not American. When I have a problem I don't want to compound the problem by meeting head on with someone that barely speaks English and then I have to struggle to make myself understood. I think before a product in the United States of American a person should be told that the product is not serviced by an English speaking and understanding and thinking American, bred and born. I will never in this life purchase another DELL PRODUCT. Where is your American loyality. Americans need jobs but you take American dollars and pay wages to foreigners and this is not okay. Companies like yours should not be allowed to do business in the United States.
     
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Bill on 08/20/2012:
That's commendable but unfortunately you will run into the same problem with any brand of computer.
If you order by phone you always get an English speaking American (if you call within the continental US) but if you need tech support or service you go straight to India.
prince caesar on 08/20/2012:
just another job outsourced to other countries and why our economy is struggling.
trmn8r on 08/20/2012:
"I did not know when I purchased a Dell product that it was not American."

I believe their laptops are made in Malaysia.

I have received excellent customer service for something (not a Dell) from Manila - I remember complimenting the person for their manner and knowledge. I wouldn't buy a piece of chewing gum from Dell, but it has nothing to do with a language barrier. More so to do with them being the WallsMart of computer manufacturers.
ok4now on 08/21/2012:
Now you know why it's called "Dell Hell." Bet you won't make this mistake again.
leet60 on 08/21/2012:
The outsourcing of call center service to other countries has indeed put a drain on our economy. I feel the companies would have just as large a number of complaints were the customer service in the U.S. Perhaps not from a language barrier but the astronomical increase in the purchase price, tied to the increase in call center costs, would cause just as much upset. Call center agents in India and the Philippines work for a mere fraction of the cost of a minimum wage U.S. Worker.
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Customer Service And Order Entry
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ROUND ROCK, TEXAS -- Extremely disappointed in Dells' order entry and service groups. When has it ever been acceptable to move a ship date five times and then expect the customer to pay more to receive a similar product in some reasonable amount of time?

The first move I manage to understand, 3-5 business days after the 18th of November is close enough to the Thanksgiving holiday that things might get complicated. From the 29th out to the 2nd of December is pushing it but to have it moved from the 2nd to the 5th to the 7th in one day is absolutely an unacceptable way to treat a business.

To think all of this because order entry and inventorying were not in sync. "Terminally delayed"? If this was a known issue on the 18th, why was I not informed then?

Still, I could accommodate. I offered to accept a similar product, that it might be shipped to me immediately so that productivity would be less compromised. To hear that I would be responsible for the difference in the cost of these products is disgusting.
     
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Dell Laptop For Wounded Vets In Hospital
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I visit Balboa Naval Hospital in San Diego California. There are a number of wounded veterans from Iraq and Afghanistan missing limbs or otherwise wounded and resident in a ward in Balboa Naval Hospital. I would like to see Dell computer corporation donate a laptop to each of these veterans so they could email relatives, surf the web and keep in touch with friends. There are games that the veterans could play on the laptops to pass the time while they recover. It would be a great PR move for Dell computer corporation to do this and it would be tax deductible. We need to take care of these guys who have sacrificed so much for us!

Ron Lingle Senior Chief USN Ret.
Vietnam Veteran
     
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jktshff1 on 10/31/2011:
Why limit it to Dell? HP, Compaq, etc should also be asked to step up. However, I would suggest they donate it to the hospital and not the vet. The vet can use it until they leave the hospital.
There are procedures and piles of paper that have to be on someone's desk in the particular business before things happen. You have to ask.
Good luck.
Old Timer on 10/31/2011:
Lingle38641, You want to grab the bull by the horns? There are a number of charity organizations that will refurbish computers and give them to a Vet's hospital. They are easy to find with a Google search. Many will even arrange for new hardware.

Don't leave it up to someone else, dig in, do the research and make it happen. I run a golf tourney for a non-profit because one day I said the organization could use a golf fund raiser. They said great idea! Will you please run it? I've been doing it for years now. The rewards are so great for everyone.
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Worst Service Ever
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I called Dell to report an issue with my laptop screen. I explained to the representative that the screen was cracked and he informed me that it was under warranty and would cost $40.00 to have a tech come to my house to repair it. So I agreed and paid the $40.00, well once the tech got here he said that he had to call Dell because the screen was cracked which I explained that prior to Dell dispatching a technician.

So I would never buy anything else with Dell's name attached to it because the extended warranty that you purchase is no good and a rip off.
     
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trmn8r on 10/04/2011:
I believe what you failed to mention is that the damage to the screen was determined to not be covered because it was cracked. Any regular warranty I have heard of for computers or phones will not cover cracked screens. Perhaps some kind of accident warranty would.

The CSR should have warned you that this damage may not be covered, in my opinion.
warddw1526 on 10/04/2011:
As a HP worker, agree with trmn8r. The manufacturer's warranty does not cover a broken screen, but extended agreements can be purchased with damage protection.
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Lousy Lap Top - Worthless Warranty
Posted by on
Bought this laptop last year as a graduation present for my daughter. Its never worked right from the get go. My daughter and I have spent many hours on the phone with Dell trying to fix it and it still does not work right. I have a 4 year warranty and I just spent $240 for a virus protection which they don't cover in the standard service plan. Dell is unwilling to send a service tech to fix my problems. Despite the multiple issues we have had with this laptop.

So if your sending your kid away to school in Chicago and think you your going to get good service from Dell while your in St. Louis, don't believe it. They are making a lousy product they have lousy servce. Don't buy Dell.
     
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trmn8r on 08/21/2011:
Do you have an on-site service plan? If so, are they claiming that your issue is not one covered by it? Have they asked you to send it in for repair?
Anonymous on 08/21/2011:
This is why they call it DELL Hell.
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Dell laptops
Posted by on
They are the most overrated computers/laptops. The speed is very poor and it never matches the Hertz speed. It frequently crashes. I bought one yesterday and it crashed on me. Can you believe that. You know why it happen? They use refurnished items all the time. I bought it from the Dell store, also they are very ruin during customer service and when you ask for technical help they made me wait for 2 hours just to transfer me to someone else. They can deny all they want but its true they are good at ripping people off! Please don't buy from Dell!! I am warning you!
     
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leet60 on 04/21/2011:
Speed issues are often related to the fact most manufacturers do not include enough memory with the device. Most often it is the lowest possible to mid level configuration. Purchasing more memory would likely resolve the speed issue.

You said the laptop "crashed", what exactly happened?
getoverit on 04/21/2011:
Cache size, bus speed and a lot of other factors can also affect how a machine actually performs, when compared to the GHz rating on the processor - not to mention whether it's a duo-core, quad-core, or what.

I always thought that companies that assemble ready-made computers took all those factors into account and optimized their configurations to get the most out of all the components.

But, after all, we're talking about Dell here. They don't even keep track of the crapware they put on the machines they ship. Optimization? Dell? Naaaa!
MRM on 04/21/2011:
What the OP describing of having a slow laptop has nothing to do with Dell. Its mostly the end user to blame for poor performance. People like to download and install a lot of stuff and over time their computer will slow down. It wise to do regular PC maintenance such as restoring computer to its original factory state.
trmn8r on 04/21/2011:
A slow laptop may not be traceable back to Dell, but poor customer service and substandard quality of workmanship are.
bcd on 04/22/2011:
"Crash" is a frequently incorrectly used term. It's unfair to Dell to agree with the OP's claim that the problem is Dell's fault without knowing if it's a hardware or software issue.

dc7polo,
Other than speed, what is the problem with the computer?
getoverit on 04/23/2011:
Good point, bcd. I'm not necessarily agreeing with the OP that the machine's performance is Dell's fault. I'm just suggesting that it very well could be.
getoverit on 04/23/2011:
MRM: You make a good point. Sluggish PC performance is more likely caused by software tht hardware. But let's bear in mind that, like most PC assemblers, Dell ships their machines with loads of trial software and other crapware installed.

In my case, the one and only PC I will ever buy from Dell came with software that didn't even work. Then, I spent four hours on the phone with some guy at Dell. He couldn't even tell me how to ununstall the crap.

If they can install stuff that doesn't work at all, it's certainly possible that they installed something that is impeding performance, or causing the machine to lockup or crash.

When you call in, they start asking you what software they installed. They don't even keep track.

You're also right about doing regular maintenance. Just remember that, when you restore a machine to factory settings using a vendor-supplied recovery disk, all the crapware gets restored, too.

MRM on 04/23/2011:
With regards to crapwares pre-installed, when you start your computer, all the crapwares loads at the Windows start up which can slow down your computer. You can disable loading crapwares when starting Windows by going to Start, Run, type "msconfig", go to "startup" tab and disable the programs you don't want to load.
getoverit on 04/23/2011:
That should work MRM. You'd think the guy at Dell would know that.
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Cannot recommend Dell products to anyone.
Posted by on
Service? What is that? Dell obviously does not have the word in their vocabulary! I have talked with customer service, technical support, and what was supposed to be a manager. After exactly three weeks and eight plus hours on the phone no solution is in sight. (The hours were from MY phone.)They have NOT returned phone calls as promised and you get to talk with someone in India or Salvador who is supposed to be able to help you. YA RIGHT! What a joke. It would be nice to talk with someone who can solve your problem. I went so far, after three weeks, to take my computer to a local shop. They tell me it is locked up and there is no way to get into it. When I talk to Dell technical support they proceed to tell me to do the same steps over and over and over again. I am so upset!On top of everything I have a service contract with them. WHAT FOR? I pay my bills on line; therefore, no longer get paper bills. HOW AM I SUPPOSED TO PAY MY BILLS?? I am writing this from my work computer; which I am not to use for personal matters. (I received permission to write this.) I do not believe that Dell is even interested in correcting the problem. I will not buy another Dell product not can I recommend their products to anyone else due to no service when needed.


     
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trmn8r on 02/24/2011:
When you tried what they asked on the phone, and it was not successful, what did they say was the next step?
getoverit on 02/24/2011:
I've been to Dell Hell and back, too. It was amazing. I bought a Dell computer, unpacked it, plugged everything in and proceeded with testing things out. The DVD drive wasn't working. There was some Roxio software that is supposed to automatically register itself online. But that didn't work.

So, I waited a day or so and tried again. The registration still didn't work. I tried to be patient and reasonable but after 72 hours of not working, I decided to call Dell tech support.

Now, this guy at Dell tells me to uninstall four different programs that Dell had installed on the machine. He could not explain why they installed them in the first place if they were known to be problemmatic.

I ran the uninstalls, as instructed, but one or more of these Roxio products didn't uninstall properly. It, or some vestige of it, kept starting up every time I tried to just play a DVD.

People at Dell didn't agree with me but I consider this to be malicious software. It's malicious because, even by Dell's own admission, it was causing a denial of service on the computer. It's also malicious because it didn't uninstall properly.

Finally, the guy gives up after spending nearly four hours of my time trying to get this malware to work. He told me that my isuse would be escalated and some kind of specialist who would get back in touch.

This was just the beginning of a nightmare that eventually entailed them actually sending someone over to our house to put in a new DVD drive. And that didn't even fix the problem. I couldn't believe it when he left, just saying that we were going to have to go to their website and download more software.

Dell: it's just about as bad as it gets.

I've never heard of a tech support person just walking away from a problem like that. He took up our time accomplishing absolutely nothing.



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