DenMat

1 reviews & complaints.

Lumineers Crack too Darn Easily
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SANTA MARIA, CALIFORNIA -- I had 8 Lumineer veneers applied to my upper teeth 2 1/2 years ago. One cracked during installation. Since then, I noticed that another had developed a minor crack so I left it alone. Then, a few months ago, I noticed that an adjacent veneer had developed a crack. I showed it to the dentist and she felt it would hold and should not be replaced. Well, after two months, part of that veneer fell away along that crack. I have now had an exposed original tooth for three weeks awaiting replacement. Meanwhile, over the weekend I noticed that the adjacent veneer with the minor crack now has a bigger crack that definitely needs replacement. I think that perhaps the veneer cracked when the dentist was cleaning out the space between the two teeth. She had to sand away the cement that had been under the veneer she was replacing and it caused a lot of pressure on the other veneer which already had a small crack to start with. Or perhaps it cracked as the adjacent tooth is smaller now as the veneer is temporarily missing. I don't know - but I do know that is it cracked and will break off soon. So now I have to face the Christmas season with missing veneers - which will make my smile sooo embarrassing. I love my dentist and trust that she knows what she is doing. But this product seems to be far more fragile than it is billed.

They provide a 5 year guarantee per tooth - with a single replacement per tooth apparently. These things are supposed to last about 20 years. That is not going to be the case in my experience. Plus what a hassle and who wants periods when you can't smile?
     
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User Replies:
Skye on 11/28/2010:
Is your dentist fixing the problem area's for you? As for lumineers, sometimes, depending on wear and tear, you'll be lucky if they last 5 years.

What kind of guarantee did your lumineers come with?
grantcv1 on 11/28/2010:
My dentist is fixing the problems, but I already know that the problems are going occur again. In order to get the veneer to fit the space, my dentist has to shave off a portion of the veneer that gives a lot of the strength. She says this is often the case. Why Den-Mat repeatedly make the veneers when there is insufficient space baffles me. In order to get the veneer to work correctly, some original tooth has to be removed - even just a little bit. This is to make room for the veneer so that it won't contact the opposing tooth. They take a bite registration mould for this very reason - and then ignore it. I am totally convinced that the technicians at Den-Mat simply do their job, churning out X number of veneers each day, regardless of whether what they are making will work or not. In this case, they should have gotten back to my dentist and had her make an adjustment before they made the veneer. But they don't do this. It's total irresponsibility on their part. I paid $1000 a tooth for these veneers. They were supposed to last for 20 years. Instead they last for 2-5 years. What is sad is that I believe they could last for 20 years, but only if they were to make and install them properly in the first place.

I have one exposed tooth right now. I can see how much room there is for the veneer to fit between the tooth and the opposing tooth. There is probably about 0.25mm clearance. When you factor in the size of the veneer and the bonding used, there should be at least 0.75-1.00mm clearance for the veneer. I can tell this and I am no a dentist. I am not a Den-Mat technician. I don't have the molds and fancy computer programs to guide me. All I have is common sense. As there isn't sufficient space and I know that one of the veneers is already made, I am pretty sure it won't fit. So my dentist will have to shave away part of the veneer and in a couple years it will break again!!!!! And next time there is no warranty. Gotcha!!!
Anonymous on 11/28/2010:
Most people usually only get 6 veneers on the upper. because you don't normally see the teeth beyond that. They can last up to 20 years, but that is not guaranteed. $1,ooo per veneer is a little spendy. The last patient I assisted with veneers paid $4,200 for 6 of them. Trust me when I say there are actually worse labs than Denmat, I've worked with all of them.
grantcv1 on 11/28/2010:
Hmm, my top eight teeth were visible and then both teeth behind them had old crowns replaced (they needed replacing) to match the lighter color. I don't know if Denmat is a reputable company or not, but I just don't think that their product lives up to the hype. After all the money I spent on these, I am a bit alarmed with the amount of trouble I am having with them. I am getting embarrassed by the number of visits I have to my dentist. It seems I am there every other week.
Skye on 11/28/2010:
Please, never ever be embarrassed about having to keep going back to the dentist. That is what they are there for. Healthy teeth are a very important part of over all good, general health. You might also want to get a second opinion from another dentist, who specializes in lumineers, to see how things are going for you. Good luck, I hope you have an end to your problems very soon.
grantcv1 on 11/29/2010:
My dentist is very nice and works with me on these issues. For all the money I spent, I want these to last. I try and take the utmost care with them. I wear a nightguard every night without fail - ever. I floss around them and clean out the gumline every day. Doing my teeth is a good 10-15 minute affair in the evening. For all the effort to keep them nice, it is so disappointing when they don't live up to the hype.
grantcv1 on 12/13/2010:
So here is an update. I have been trying to get a pair of cracked Lumineers fixed. My concern was that the technician at DenMat simply go about doing their job without any regard for whether what they are doing is correct, will work, or anything.

Well today I went to get my replacement Lumineers put in. The problem are with teeth #4 and #6. They are adjacent as #5 was extracted when I was a kid and had braces. Unfortunately, my dentist requested Lumineers for teeth #4 and #5 by accident. So what did the brilliant Den-Mat technician do? Did they realize the mistake and call for clarification? No. Did they realize the #5 obviously would be #6 as #5 doesn't exist? No. Instead they made two #4!!!!! Why on earth would that be the correct answer? Does Den-Mat check the IQ of the people they hire? What a stupid way to handle an obvious error? This shows employees that more than don't care about their work, they're sabotaging Den-Mats reputation. I can't think of a single scenario in which the correct answer would be to make #4 twice when #4 and #5 were requested.

So no I have to wait 3 weeks and go through Christmas with a bad smile. Gee, how glad I am to have Lumineers!
Peach on 07/30/2011:
I know it's been awhile, but did you ever get this worked out?
I'm going through the same thing right now. It's horrible. The latest Lumineer that cracked on me (I've had many replaced already)is the last tooth back that shows in my smile so I just had them remove the part that was left on the tooth and I'm going to save my money for something better. I'm going to do a lot of research before I let anyone put anything else on my teeth, too. Ugh. My dentist has been okay about replacing these but I've lost a lot of trust in her because I think she must know how crappy this product is. My teeth are small and the Lumineers fit with no problem but they break off so easily.
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