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40 Minute Wait
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAMBURG, NEW YORK -- After signing in and being seated within 5 minutes, the waitress took our order within 2 minutes. She never told us that the kitchen was backed up or anything about the wait time. My daughter & I waited almost 45 minutes for our order. When I mentioned this to the waitress she apologized with an attitude. This waitress did not give us napkins with our drinks, creamer for our coffee (although I asked) or offer hot sauce for the meal.

Additionally, I ordered pumpkin pancakes (paid extra) and was served regular after I had finished my grand slam. The serving was undersized. IDK how management would allow such understaffing and not properly training the waitress. I'm sorry to say I did not leave a tip. I will not be going back to this Denny's especially since the process took well over an hour.

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Worst Denny's in America
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- It was my 1st time at the Denny's location (San Mateo/-I-40). The food was way below par for a Denny's but the bathroom was the WORST I have ever seen: filthy, sticky, totally out of soap, no paper towels (wimpy tiny hand dryer blowing cool air, NO HOT WATER - it was ice cold).

The server (**) was nice and very good. I was not greeted upon entering (waited several minutes looking for someone to seat me). No manager on site to complain to. My Ticket No was ** @ 3:49 on 1/5/15 Store # 6212. I personally will never return EVER - and intend on telling many of my friends to STAY AWAY from that location because it's a DUMP, No Manager, & no one seems to care (except the server doing her job). I recently went to the Denny's on Gibson and it was the BEST Denny's I have ever ate in. Fabulous Manager & crew.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLACKSBURG, SOUTH CAROLINA -- I visited the Denny's in Blacksburg SC on Friday evening of 10/10/14. I must admit that the food was great but the service was lacking to say the least... Our server David ** took our order, brought the food, and was never see of again. I had to get up to fill the drink glasses myself and at that time another waiter seen me do that and ask where I was sitting (and I showed her). She apologized and said she would keep an eye on us. Like I said I never saw the original waiter and the one who said she would keep an eye on us - never saw her either... and for the second time I had to fill our beverage glasses.

We sat for a while waiting on the bill to arrive but it never did. We had to go to the register where we had to wait about 8 min for someone to even realize that we were needing to pay. This was the first time in a long long time that I have visited Denny's, sad to say the food was good but I'm not sure if I will visit again anytime in the near future.

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Bill Error
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIPON, CALIFORNIA -- We went to Denny's in Ripon Friday night on the way to Grass Valley. When we arrived at Grass Valley we discovered that they gave us the wrong bill. We went back on the way home and stopped to tell them about the error. The manager was very rude and yelled at us. He accused us of shorting them by $9.00 because he said our bill was $38. There is no way our bill was that much because we ordered 2 half salads, 1 hamburger, 1 Side Salad, 1 cup of soup and 3 drinks. The manager told us there was nothing he could do to correct the error. I guess there the customer is always wrong.

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Dining Experience Ruined By Poor Dessert / Service
By -

ALBANY, NEW YORK -- This one time, my sister and I decided to stop and have dinner at a nearby Denny's restaurant after catching "War of the Worlds" starring Tom Cruise at the movie theater. Little did I know this would turn out to be a big mistake.

First off, we had to wait about 2 minutes for the greeter to seat a couple in front of us before finally returning to seat us - only we were forced to sit at a table as opposed to a booth which would have been greatly preferred. I feel guests such as myself should not be forced to wait for a table and Denny's should hire additional wait staff to serve as greeters. In any event, after we were finally seated and served our meals we had a unremarkable experience except for being forced to endure the conversations of annoying diners also in our general area.

Upon completing our meals, we decided to order desserts. My sister chose some type of pie (I don't remember exactly which, it's been awhile this this occurred) while I ordered a classic hot fudge sundae. When the desserts finally arrived, I was very disappointed to say the least. My so called "hot fudge" sundae tasted like Hershey's syrup that they just pulled out of the refrigerator. I forced down and suffered through as much of the sundae as I could which was a little more than half before having my sister try it.

Once I finally managed to get the attention of our incompetent server I informed her of the problem. I told her that Hershey's syrup did not constitute a hot fudge sundae. I returned to her the remaining third of my sundae and told her I deserved a more acceptable replacement. After waiting approximately 3 MORE minutes for my new sundae to arrive, the topping was indeed hot, but the vanilla ice cream was far more melty than my first sundae. I couldn't believe this.

While choking down this second sundae and trying to keep the meal I just ate from coming back up, the waitress returned to see if the new sundae was satisfactory. My sister replied something along the lines of "far from it, but you've done enough." I wish I could have given her a piece of my mind at this time, but I was phoning my brother and filling him in on the details of the movie.

Upon finishing this sorry excuse for a dessert, we went and spoke to the manager standing near the cash register. I explained to him the lackluster service and the two terrible desserts I was forced to endure and demanded to know how he planned to placate me. At first he offered to deduct the cost of both my sister and my own desserts from our bill. I couldn't believe this. I scoffed and told him that this was completely unacceptable to the point of being humiliating.

I told him that our entire meal and beverages should be completely free of charge. The manager refused this citing that no one received any complaints about the meals. At this point my sister stepped in to defuse the situation and offered to pay the bill. I was still in a state of disbelief over the quality of my sundae and the treatment I received by the wait staff and manager that I returned to the table and replaced the tip my sister had left with a stick of gum and a button that I found at the bottom of my purse. I also loosened the cap on the salt shaker. Now were even Denny's. I'll be glad to never visit there again!

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Bad Management
By -

TEXAS -- I am a very upset mother. I loved Denny's, I never thought bad about the servers, cooks and hostesses until my daughter started working with Denny's. I have a 16 year old daughter that started working at Denny's since March 2006 till now - Sept. 06. She is a very smart girl, but very rebellious at this point in her life. I made a choice to allow her to work to see if this would change her ways of thinking and to become more responsible. She is wondering about who she really is. Well, it's been HELL!!!

Since she has started working there, she has become comfortable in thinking that smoking is cool, cocaine snorting on the job is cool, opening whip cream bottles with her co-workers to suck up the air it contains to feel wheezy, and staying at her will way beyond her punch out time, (might I add that now I have an idea as to why she might be staying there late, she might be snorting crap to feel good with the rest of the junkies), having that this goes against the Texas Law allowing a minor to work past 10:30pm on school nights and 11:30pm weekends.

One time she worked from 6pm to 5:45am saying that they needed help. If she goes in at 6pm she is supposed to stop work at 11:00pm but she is never ready when I go pick her up. She has excuses that they are short handed, blah blah blah. Maybe this drug makes her feel like staying there and not come home, but, one manager is aware of this. I have already complained to one manager that I suspected she doing drugs and she was getting it at work. I also suggested they do a random drug screening and all she told me was that if she did a random drug test that she would have to fire every employee.

Then I suggested they needed to pull my daughter in and give her a great big scare and tell her drugs are not allowed in the workplace and that they are illegal and restricted in the workplace or else one would be fired on the spot. You see, I am seeking managements help to help my 16 year old make better choices and that was not what I expected coming from a manager. The smoking was also mentioned, so they said they talked with her. She is not to take 15 minute breaks outside, but they still let her. A manager should not allow a minor to work past the Texas Law requirements.

They do not seem to be strict with policy and they tell her nothing, or write her up or demand she clock out at the time she is supposed to. In other words if my 16 year old is willing to slave till the next day they will take advantage of a 16 year old. I have learned a lot of crap that goes on in that work place. I REGRET letting her work there.

But now she loves her job so much and is a very dependable worker. Her registers are always balanced. These managers obviously don't really see that if they don't hear me and acknowledge my concerns for my 16 year old, then I have no other choice but to go to corporate office and clean house. I have to mention that I have been tempted to report the selling of drugs to a minor in the Denny's location. I read their employee policy handbook it does mention a drug free work place, but management is to busy or tired or even both to care about a drug free environment.

Monday August 28, 2006 she came home with cocaine, I did not realize it till the daylight hours that she had stayed up all night, wired. I was so angry, yes, she makes her choices but the managers have not done crap about this problem. One of her co-workers is selling it to her. This is just recent she started doing this crap. She is using all her tip money on this crap. One manager told me that she knows that one woman is a cocaine addict and one guy does marijuana.

I NEED VERY GOOD ADVISE AS TO HOW TO APPROACH THIS MATTER TO THE MANAGERS. I don't want them to fire my daughter but I don't need her to be led the wrong path of junky low life people. Those employees need strict, honest, smart, responsible and caring Managers. They set the example. I already rang a bell to the corporate office asking them what they would do if they suspected drugs in the workplace, they referred my question to the owner of this location.

My daughter was upset saying that someone sent the managers a letter about cocaine and now they are requesting random drug screening. She feels its her fault if any co-workers get fired. WHAT DOES ANYONE THINK ABOUT MY PROBLEM? WHAT ADVISE CAN YOU GIVE ME? Need much feedback. Stressed, worried, mom.

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Bad customer service. Will not return to any Denny's.
By -

DUARTE, CALIFORNIA -- Below is an email I sent to Denny's through their website. I did receive a response asking for my telephone number, but was never contacted. Since the incident, I have not returned to any Denny's and am not planning to. I have convinced several friends and family members to stay away from Denny's.

Let me begin by saying that before 3/31-4/1/06 I was a very satisfied Denny's customer. I loved the food, atmosphere, and the friendly employees. My girlfriend and I would go to Denny's every week, but since then I have not returned to any of your restaurants.

On 3/31 a friend and I went to a concert an hour and a half away from our homes. The concert ended late so we arrived back to our area around 12:30 am PDT on 4/1/06. We decided to go to the Denny's in Duarte since neither of us had eaten the whole night. Like I said, Denny's has always been a favorite of mine and I always enjoyed the experience. So the host sat us and we ordered our drinks and food. As we waited for our drinks we noticed a friend of ours was sitting close by with a group of his friends. At that time the waitress came over with our drinks. As she went to place the tray of drinks on our table, my drink tilted and fell.

My diet coke spilled all over my pants and the lower part of my shirt. Ice cubes were everywhere. The waitress began to apologize and I could tell it was an accident. She quickly ran to get some towels. She came back quickly with towels and I could see how embarrassed she was. I understand how these things happen. Even though this had never happened to me before I knew it was an accident and had confidence the manager would take care of everything. So we waited for our food with my pants completely wet and soaking through to my boxers. It was a cold night and I was shivering the whole time. Forty-five minutes later we received our food.

The waitress tried to make things better by offering me a free dessert. I declined her offer. I have never ordered a dessert since the food always fills my hunger. I still thought the manager would surely do something to satisfy me. I thought at least he would comp me for a part of my meal. So we ate and the waitress brought us our bill. The bill was for the total amount so I asked to speak to the manager. I believe the manager's name was Daniel. I explained to Daniel what had happened and how cold and upset I was. I told him that I did not expect to pay full price for my meal.

At first he thought I had spilled the drink on myself, and told me to pay full price. I quickly explained his waitress had spilled it over me. He gave the waitress a look as she stood next to him. I thought he would correct his attitude and fix the bill appropriately. Instead he said I would have to pay the full bill and he would reimburse me for cleaning my pants. He gave the bill to an employee and walked away. He didn't apologize or do anything to change my mood. The employee that was charging me was very nice. In fact every employee in that restaurant was nice and polite except for the manager. I expected the manager to be the most customer friendly, but I was wrong.

I have not gone back to give the manager my bill from the cleaners. The restaurant is almost 9 miles away, so I'm not going to drive back for the value to clean my pants and shirt. I was very upset with how the manager treated me. I am a college student and I have learned that the number one component of any business is your customers. I was disrespected and embarrassed. I have not and will not ever go back to any Denny's. I understand that this doesn't happen at every restaurant, but I expect the best from Denny's.

I expected a Denny's manager to know that it is easier and cheaper to keep an established customer than to acquire a new one. All he had to do was comp me a few dollars and I would have walked away happy. Instead I walked away cold and upset. A few dollars would have kept my loyalty. I thank you for your time.

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Veterans Day free breakfast
StarStarStarStarEmpty StarBy -
Rating: 4/51

PITTSBURGH, PENNSYLVANIA -- We have been to Denny's multiple times over the years. Some experiences were ok, some not so much. This Veteran's Day my son and I had free Grand Slams and I paid for my wife to eat. Although the restaurant was very busy, line-out-the-door busy, in fact, our experience was excellent. We got our coffee quickly, put our order in within about 5 minutes and we were eating less than 10 minutes after that. The food was good and the server kept the cups filled. Overall a very satisfying visit.

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Disgusting
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIRBANKS, ALASKA -- I've gone to Denny's about, if I estimate right, like 5 times. And EVERY TIME, there is ALWAYS hair in my food. Yeah, this is my last time. Thank you very much. Please invest in some hairnets.

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Denny's Restaurant Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 54 ratings and
101 reviews & complaints.
Contact Information:
Denny's Restaurant
203 East Main Street
Spartanburg, SC 29319-9966
864-597-8000 (ph)
www.dennys.com
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