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Denny's Restaurant

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Horrible Food / Good Manager
Posted by Principissa on 05/01/2009
KENTUCKY -- This morning we stopped at Denny's for breakfast after an early appointment.

Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter.

The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.

What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension.

My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care.

My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.

My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.

To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it.

When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.

The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that.

All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.


     
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Posted by jktshff1 on 2009-05-01:
Good Post vh, Princi, ya gotta at least give them a 2nd try.
Posted by Anonymous on 2009-05-01:
Sounds very unpleasant, to say the least.
Ugh. I agree with Jkt, gotta give them a 2nd try.

Posted by BokiBean on 2009-05-01:
That's a breakfast that any cook should be able to serve up right. Sorry you had such a bad experience!!!! Good review, of course.

You might wait a few months and go back, my guess is that that particular cook will not be there.
Posted by Anonymous on 2009-05-01:
Ew! Frozen sausage!
Posted by Principissa on 2009-05-01:
yaya I seriously couldn't bring myself to swallow it. I had to spit it in a napkin. Not because I was afraid of food poisoning, but because that was just nasty.
Posted by BokiBean on 2009-05-01:
I'm glad Denny's took the high road and apologized and comped your breakfast. There is just no excuse for serving a meal like that....
Posted by Anonymous on 2009-05-01:
As always great review Princi.
Posted by Anonymous on 2009-05-01:
Any kind of frozen meat is just nasty
Posted by Principissa on 2009-05-01:
You're right Boki. I was really happy with the way the manager handled it. She honestly seemed sincere about how sorry she was that we were basically leaving without getting what we came in for.
Posted by ejack053824 on 2009-05-01:
Princess...I'm surprised you didn't raise mortal hell!
Posted by madconsumer on 2009-05-01:
even though you do not vote my reviews helpful, i did yours.
Posted by Principissa on 2009-05-01:
I've never read one of your reviews mad!

ejack, we had little man with us so I had to keep my temper! :) Don't want to have him repeating those things at school. If it's any consolation hubby dropped a deuce in their bathroom and clogged the toilet for them!
Posted by Anonymous on 2009-05-01:
yep,that sounds about right for a Lenny's restaurant.

My daughter loves the alien pancakes too...
Posted by spiderman2 on 2009-05-01:
Principissa -- kudos to your hubby! I am glad that you complained while you were there. I don't get the people that go home and call. Of course, the manager could see for her own eyes how bad it was. I personally hate Denny's so I wouldn't give them a second chance either!
Posted by madconsumer on 2009-05-01:
"I've never read one of your reviews mad!"

my point .....
Posted by Principissa on 2009-05-01:
Sorry mad! I promise I will read and comment on every one of your reviews from this point on! And this isn't just one of those "mom promises". :)

spiderman, even if they didn't take that food off of the bill, we weren't paying for it. I never understood those people myself, I mean why wait until after the fact to complain, there really isn't anything they can do 2, 4, 8 days later.
Posted by Anonymous on 2009-05-01:
At least the manager did all they could, even though a good meal is what you wanted from the start. Hard to fix that problem once the start is already ruined.
I'd give them another try though.
Voted very helpful.
Posted by Starlord on 2009-05-01:
Princi, sorry to hear you had a bad experience. If you remember, my first post about teh Denny's here in Lacey was very similar, but we have had fantastic meals since. Any cook can have an off day, just ike anyone else. I hope you give them another chance, because it seems you had a great server and manager. Here we have a waitress named Diana, who has worked for Denny's for over 20 years, and is fabulous. Best of luck.
Posted by Principissa on 2009-05-01:
I will say I was a little disappointed this morning, but we will give them another chance. I don't think they did it on purpose, it will definitely be a while before we think about going back.
Posted by Mrs. V on 2009-05-01:
Sounds like you might have gotten a new cook (no excuse, but it may explain things).

Kodos to the manager for doing the right thing ^_^
Posted by Principissa on 2009-05-01:
Thanks Mrs. V! I haven't seen you around in a while, nice to see you back! :)
Posted by Mrs. V on 2009-05-01:
Thank you ^_^

Nice to be missed lol :P

I hurt my wrist and deceided to wait until it was better to do any typing (just to dang slow otherwise lol).
Posted by Principissa on 2009-05-01:
LOL! I totally understand your pain!

My shoulder is just now healed enough for me to start PT for the next 6 months! Fingers crossed that I didn't do any permanent damage!

I really am glad you are feeling better. I've missed you around here!
Posted by Mrs. V on 2009-05-01:
Oh my goodness!

What did you do to your shoulder?

What ever you did, I'm glad it's better ^_^
Posted by Principissa on 2009-05-01:
I fractured my humerus and tore a ligament. And I've got some fluid build up. I'm doing fine now though, took 3 months but I can finally cut my own meat and hook my own bra. :)
Posted by Anonymous on 2009-05-01:
Were you going bra-less this whole time Princi?
Posted by Principissa on 2009-05-01:
I sure was!!
Posted by Anonymous on 2009-05-01:
Hope it didn't get too cold =)

When I hurt my shoulder last year, my boyfriend had to hook my bras for me.
Posted by Principissa on 2009-05-01:
I don't trust hubby enough to do that for me. We'd have another kid on the way by now if I trusted him with that job. It didn't get too cold, I'd be paying medical bills out the wazoo for poked eyeballs.

I just wore a tank top underneath my shirt and then a button up sweater over everything.
Posted by Anonymous on 2009-05-01:
It was a change for him to hook my bras for me, instead of the other way around!
Posted by ejack053824 on 2009-05-01:
Princess..I admire the way you controlled yourself. Furthermore, I salute your husband!!! LOL!
Posted by Principissa on 2009-05-01:
ejack, that is my husband's calling card. You make him mad, he clogs your toilet. It's the best revenge he says.
Posted by DebtorBasher on 2009-05-01:
Gorden Ramsey would NEVER allow that to leave the kitchen...at least not without calling the cook a "Stupid lazy cow"...LOL!
Posted by Principissa on 2009-05-02:
LOL DB!!
Posted by ejack053824 on 2009-05-02:
Chef Ramsey Rules!! Love Hell's Kitchen!
Posted by DebtorBasher on 2009-05-02:
Yeah EJ...he bosses those people around like I boss you around...guess that's why you like him, huh? LOL!
Posted by ejack053824 on 2009-05-03:
Basher if you ever talked to me the way Chef Ramsey's talks...you'd end up with a sweat sock stuffed in your mouth and covered with duct tape. LOL!
Posted by DebtorBasher on 2009-05-03:
Yeah, Yeah, Yeah...I hear you. I don't use the language Ramsey uses...but I know you still get my message.
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Delicious Burger
Posted by Starlord on 11/27/2009
MARTIN WAY E, LACEY, WA -- We ate at the Denny's on Martin Way E, in Lacey, WA recently, and decided to try the cheeseburger special. They said it was a new burger, with a new fries configuration. The burger looked more like a homemade burger than the conventional perfectly round or square patties. The meat patty was thick and very juicy, and had a fantastic flavor. The set-up was good, with dill pickle chips, sliced red onion and shredded lettuce (I do not have tomato on my burgers. The burger was served with a steak knife, and I recommend using the knife, as the sandwich is a real mouthful, and unless you are Joe E. Brown or Carol Channing, you will have trouble with the height of the burger. The fries that come with it are a new Denny's item, thick, and with groves on one side. They are crisp on the outside and the inside is tender and quite flavorful. The combo is served with a Coke, but you may substitute another soft drink, and they refil. All in all, the Better Burger deal is well worth the price they have on it, and we will have it again.
     
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Posted by MRM on 2009-11-27:
Awesome review, Starlord!. I will try their scrumptous burger today after my great Black Friday shopping!
Posted by i_am_canadian on 2009-11-27:
I always loved the Denny's in Nashville, I wish the restaurants in Canada were that good.
Posted by Ponie on 2009-11-27:
I miss Denny's. They moved out of my area a few years ago. Always had a good meal there. The one nearest me also had larger booths in the back of the restaurnt where we could hold morning meetings, drink coffee, and never feel rushed.
Posted by madconsumer on 2009-11-27:
this is a grat review, and well informed.

most very helpful!
Posted by Anonymous on 2009-11-27:
I shall try that next time I am at Denny's.
Posted by Hugh_Jorgen on 2009-11-27:
I just read recently that they were completely overhauling their lunch and dinner menu. Thanks for the review - I will have to stop by my local Denny's this weekend and check it out.
Posted by CrystalSword on 2009-11-28:
You can have either a soda, or coffe, hot or iced tea, at no extra charge...it was $6.99 for the burger, fries AND drink!
Posted by Nohandle on 2009-11-28:
Nice review Starlord. Ponie, the Denny's also moved from my area at about that same period of time...perhaps a bit earlier. They had an excellent breakfast and were quite busy so I don't think it closed from lack of business. Perhaps a lease on the property ran out, who knows.
Posted by jktshff1 on 2009-11-28:
Good post
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Absolutely FILTHY
Posted by 123Dido on 07/20/2009
NORCO, CALIFORNIA -- Reaching for the handle on the front door should have been the first clue--the door, the handle, the glass were all filthy! The sidewalk in front was full of trash and stained with "gunk"

Entering the restaurant we were assaulted by a moldy. filthy smell. Walking into the dining area the carpets were stained and filthy, the booths were nauseatingly dirty. We did not even sit down, but turned around and walked out. The stale dirty SMELL was awful!

WHAT in the world did the kitchen look like?????
     
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Posted by Anonymous on 2009-07-20:
I'm glad to see that you walked out. I would have done the same.
Posted by Skye on 2009-07-20:
Why not contact their corporate office and advise them how Denny's looked.

I'm glad you didn't stay and order. We always read how bad/dirty a place is, and some people still order, then complain how bad the food was!

Dennys Inc
Address: 203 E Main St
Spartanburg, SC 29319-0003
Phone Numbers: 864-597-8000
8645978000

URL: http://www.dennys.com/
Posted by skelly39 on 2009-07-20:
You mean you didn't stay, eat, then complain and ask for your money back?? You are a breath of fresh air, and I mean that.
Posted by Anonymous on 2009-07-20:
FINALLY! Common sense prevails and the potential customer LEAVES rather than stays, eats and pitches a fit after the fact.
Posted by madconsumer on 2009-07-20:
did you contact the local health department?
Posted by PepperElf on 2009-07-20:
and i'm wondering what time of night or day this was

i know a lot of bar-hoppers hit denny's after the bars close because ... they're still open and they want food to soak up the alcohol. and then they trash the place of course
Posted by Anonymous on 2009-07-20:
Waffle House is the best place to go after bar hopping
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Employment
Posted by Euthie on 10/20/2006
It is hard to work in a Denny's. I work in one now, and I have worked for Denny's for almost a decade. I work for a store in which my manager lets the morning staff do whatever - have as many open tickets, steal money, steal food, give food away, talk crap in Spanish, etc..

They will not work with my school schedule and one of the morning servers, who is vindictive, has a key to EVERYTHING and reads the manager's logs and tells everyone that I told her.

I have caught her in the office doing so, yet no one believes me. I am scared to cross her, because my drawer and other monies are unsecured and nothing stops her from stealing the deposit and saying I did it. She just did it to the graveyard server.

I am soon to quit, but if you think of working for a Denny's, come in and talk to employees candidly on all shifts and find out what-is-what.

Usually if the mouthy tattle-tale all stores has has way to much to say, you can bet there's 1/2 truth to it.

I am afraid to go to the District Manager, as I think I will be set-up and fired. I am getting ready to put my two weeks notice in, and I am surfing my resume else where.

It makes me sad, as I loved working for Denny's until now.

     
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Posted by Skye on 2006-10-20:
When will you be done with school?? I am sure you could find employment at another restaurant, until graduation.
Posted by jadda245 on 2006-10-21:
been there done that r u working in cape girardeau????????
lol
Posted by Euthie on 2006-10-21:
LOL. I am planning to secure other employment, before I decide to speak to the district manager. I made some head-way. I did tell my general Manager about the keys. Still, I need something to work around my schedule.

I am Majoring in Restaurant Management.

No, I am in the southwest.
Posted by Anonymous on 2006-10-21:
Tell them we're discussing the issure here.
Posted by Anonymous on 2006-10-21:
I admire anybody who can work as a waitress and between the management and the customers not choke someone to death, you are right it is hard! Good luck to you, you sound like you will do fine in any job you choose.
Posted by Euthie on 2006-10-22:
This is the funny part - I *AM* a member of management there!
I have started talking to my General Manager. They know I am looking for other employment. We are supposed to "have a discussion of all these problems I seem to have." I am waiting to see, because I think it's an invitation for a two week notice. I just really want nothing but to do my job. I have never had a complaint escallate past my resolution, I do tons of extra stuff, I work personal issues out with employees on my shift, I work around their issues, I help them, I have a good customer base of loyal regulars - it's exactly what it's supposed to be, and no one works that way with me!
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Company Policy
Posted by Bassretcop on 01/04/2013
ALL -- I just read the article where police detectives were asked to leave a Kentucky Dennys restaurant because they were armed. I was a police officer for 33 years and have always enjoyed and supported Dennys. This liberal insulting policy is unbelievable in a democracy where police are our first line of defense from all threats. SHAME ON YOU. I WILL NEVER VISIT DENNYS AGAIN, SO YOU CAN REST EASY BECAUSE I AM ARMED AND DISGUSTED!
     
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Posted by trmn8r on 2013-01-04:
The article I read indicates plainclothes detectives with guns visible upset some patrons, and they complained. This is understandable.

Then a manager told them they couldn't have the guns on their person, and a general manager told them afterwards that the manager was MISTAKEN. The detectives left in a huff, and refused to pay for their meals. Then the chief banned his people from dining there.

From this account, the Denny's people overall acted more appropriately than the others. The manager made a mistake, and the GM corrected him. Sounds like it was blown out of proportion, so to speak.
Posted by ok4now on 2013-01-04:
If Denny's was robbed point of gun would they then expect the responding police to arrive unarmed?
Posted by bob932304 on 2013-01-04:
I found an article in policemag.com and Denny's had issued a statement. "Denny's later issued a statement saying the restaurant permits officers to carry firearms while eating and, "we regret any misunderstanding.""

A manager got a little over zealous.

Of course, this is a specific Denny's restaurant and not the chain's policy.
Posted by yoke on 2013-01-04:
If anyone overreacted it was the police officers.
Had anyone else walked out on the bill they would have been arrested.
If having their guns out upset patrons they should have apologized and put the guns out of sight of the customers. Not throw a temper tantrum and leave without paying. The manager was looking out for his other customers who were uncomfortable. Since we don't know the entire story I feel that Denny's did what they had to do to make ALL their customers comfortable.
Posted by Anonymous on 2013-01-04:
They were asked to leave before they had finished their meal. Why should they have to pay? They were asked to leave and they did. They did no wrong. The Denny's manager was wrong and I hope he feels like an idiot! I guess when Denny's gets robbed, he won't called the cops because they don't allow guns in Dennys!
Posted by lexophiliac on 2013-01-04:
Robbers wouldn't hang around Denny's waiting for the police to show up so using the argument about the cops not responding with guns in hand or holster to the call is ridiculous.
Posted by ript on 2013-01-04:
Don't believe everything you read, like 3rd party complaints.
Posted by jktshff1 on 2013-01-04:
Their badges were visible and their walkie talkies were on the table
Posted by justplainbrenda on 2013-01-04:
good review
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Racism Still Strong at Denny's
Posted by Pappy11 on 06/20/2009
JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order. She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available. After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 any thing is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrasssment to "Family" restaurants everywhere.
     
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Posted by Anonymous on 2009-06-20:
Even if racism was not involved, at best this is HORRIBLE customer service. Her service and attitude needed an immediate adjustment! You can bet your behind that I would have sat in that booth or table until the manager returned from the bank. Who knows what good it would have done, but they would have gotten an earful.
Posted by Nohandle on 2009-06-20:
Even if the other couple were "regulars" and the waitress recognized them, the difference in attitude is unacceptable. I don't like to be ignored in any restaurant. You want my business fine, if not let me know when I walk in the door and I'll be delighted to take it elsewhere.
Posted by Principissa on 2009-06-20:
I agree. Racist or not this is absolutely unacceptable behavior! I would have done the same thing as John and gave the manager an earful as soon as they returned from wherever. It's one thing to be busy and short staffed and have that prevent you from providing good service, but an entirely different matter when I am purposely ignored.
Posted by jktshff1 on 2009-06-20:
This is one of the best thought out and well written posts on racism I've seen on this site. Thanks for the information and keeping your cool both on site and writing you post. VH
Posted by Anonymous on 2009-06-20:
True words, Jkt. It shows that someone can have an awful experience, yet keep their composure when explaining to others. They did not resort to name calling or insults. To me that shows credibility.
Posted by Anonymous on 2009-06-20:
This is a very well written review, but anytime anyone uses the term racist. It makes my blood boil. Their are some people who just use that term loosely to get what they want.
Posted by Ben There on 2009-06-20:
I think this is horrible customer service combined with the general stereotype that African Americans tend to tip less as a whole thus making them less popular among wait staff at all restaurants.
Posted by Principissa on 2009-06-20:
Try being a family and going out to eat! They always treat us like dirt! Not because the kids are ill mannered, but because they think they are going to get shafted. It happens all the time, and it's very unsettling. We tip them 20% just to rub it in.

Posted by Anonymous on 2009-06-20:
I'm sorry this happened to you, OP. I know from talking to my students that racism is very much alive and well in this country. I hope you didn't leave but a quarter for a tip. Denny's sucks anyway.
Posted by Ben There on 2009-06-20:
There is a bit of a Catch 22 with tipping stereotypes at restarurants. I can understand why one would want to leave just a quarter tip for bad service, but that just reinforces the server's mentality that African Americans don't tip. The cycle continues.
Posted by Disaster Worker on 2009-06-20:
I hate it when someone uses the "race card" to complain about bad service, but it certainly seems to fit here! Absolutely inexcusable behavior by the waitress!! Pappy11, so sorry this happened to you and your wife.
Posted by Anonymous on 2009-06-20:
The quarter tip means that the person remembered to leave a tip but one deserving of the lousy service. Leaving no tip can be construed as forgetting. The quarter makes a point. My mom was a waitress. She told me this. Frankly, after they seated the white couple, I would have left. Plenty of places out there know that money is green or plastic and they wouldn't care what color hands it comes from.
Posted by tnchuck100 on 2009-06-20:
I once heard a guy left a penny tip and the waitress asked him as he was leaving "YOU CALL THIS A TIP??". To which he replied "No, I call it a suggestion."
Posted by CrystalSword on 2009-06-20:
There's several places we go where we are greeted with smiles and the dogs get their ears rubbed...at Denny's included. Only once can I remember a waitress not waiting on us in her section and it was because of allergies...I had the dogs sit on my jacket so we didn't leave any dog hair...but they were freshly groomed so even that was at a minimum! I have NEVER seen anyone treated badly at our local Denny's...In fact, I think we are going to Denny's for breakfast in the morning, our son's treat!
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StarStarStarStarStar
Best Service
Posted by Puppykisses101 on 03/03/2014
BELLMEAD, TEXAS -- I Had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if its a to go order. I feel the company I work for has nothing on the Dennys I went to. It's way better.Good job Dennys in bellmead TX
     
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StarStarStarEmpty StarEmpty Star
Horrible Service
Posted by Diazyadira on 01/02/2014
We waited for at least 15 minutes to get our drink ordered then another 10 minutes to get our drinks out. Our food took approximately 30 minutes. Once we had our food we were never waited on. We never received refills or anything. When we paying out we asked to speak to the manager, the manager never came out.

     
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StarStarEmpty StarEmpty StarEmpty Star
Cold and Uncooked Food. Rotten Coffee.
Posted by Nancyrob12 on 01/01/2014
Who ever changed your coffee should be fired. Plum rotten. Taste like dirt. Too lazy to cook bacon and taters. You got anybody that knows how to cook a egg. there always hard and cold. All your help looks for is a tip. Which they won't get from me. .ridiculous. .you haven't beat Waffle House yet in my book. . . George. .
     
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StarStarEmpty StarEmpty StarEmpty Star
Discounts; Military and Seniors
Posted by Jtallet on 12/27/2013
BYRON, GEORGIA -- Our son and grandkids were here for Christmas and they wanted to go to Denny's.
The food was OK; but next to the cash register, they had a sign stating 10% discount for military. Our bill was $102.22 if I remember correctly. The cashier said that the the discount policy have changed and now is the amount of the smallest meal. So, our bill was $100.12. They discounted the price of the Mozzarella Cheese Sticks!! $2.10.

Also, unless you are member of AARP, you cannot get senior's discount.
     
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Posted by FoDaddy19 on 2014-01-01:
That's rather tacky IMHO. You'd think that the discount would be off the total bill.
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