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Denny's Restaurant

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Horrible Food / Good Manager
Posted by Principissa on 05/01/2009
KENTUCKY -- This morning we stopped at Denny's for breakfast after an early appointment.

Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter.

The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.

What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension.

My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care.

My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.

My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.

To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it.

When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.

The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that.

All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.

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Posted by jktshff1 on 2009-05-01:
Good Post vh, Princi, ya gotta at least give them a 2nd try.
Posted by Anonymous on 2009-05-01:
Sounds very unpleasant, to say the least.
Ugh. I agree with Jkt, gotta give them a 2nd try.

Posted by BokiBean on 2009-05-01:
That's a breakfast that any cook should be able to serve up right. Sorry you had such a bad experience!!!! Good review, of course.

You might wait a few months and go back, my guess is that that particular cook will not be there.
Posted by Anonymous on 2009-05-01:
Ew! Frozen sausage!
Posted by Principissa on 2009-05-01:
yaya I seriously couldn't bring myself to swallow it. I had to spit it in a napkin. Not because I was afraid of food poisoning, but because that was just nasty.
Posted by BokiBean on 2009-05-01:
I'm glad Denny's took the high road and apologized and comped your breakfast. There is just no excuse for serving a meal like that....
Posted by Anonymous on 2009-05-01:
As always great review Princi.
Posted by Anonymous on 2009-05-01:
Any kind of frozen meat is just nasty
Posted by Principissa on 2009-05-01:
You're right Boki. I was really happy with the way the manager handled it. She honestly seemed sincere about how sorry she was that we were basically leaving without getting what we came in for.
Posted by ejack053824 on 2009-05-01:
Princess...I'm surprised you didn't raise mortal hell!
Posted by madconsumer on 2009-05-01:
even though you do not vote my reviews helpful, i did yours.
Posted by Principissa on 2009-05-01:
I've never read one of your reviews mad!

ejack, we had little man with us so I had to keep my temper! :) Don't want to have him repeating those things at school. If it's any consolation hubby dropped a deuce in their bathroom and clogged the toilet for them!
Posted by Anonymous on 2009-05-01:
yep,that sounds about right for a Lenny's restaurant.

My daughter loves the alien pancakes too...
Posted by spiderman2 on 2009-05-01:
Principissa -- kudos to your hubby! I am glad that you complained while you were there. I don't get the people that go home and call. Of course, the manager could see for her own eyes how bad it was. I personally hate Denny's so I wouldn't give them a second chance either!
Posted by madconsumer on 2009-05-01:
"I've never read one of your reviews mad!"

my point .....
Posted by Principissa on 2009-05-01:
Sorry mad! I promise I will read and comment on every one of your reviews from this point on! And this isn't just one of those "mom promises". :)

spiderman, even if they didn't take that food off of the bill, we weren't paying for it. I never understood those people myself, I mean why wait until after the fact to complain, there really isn't anything they can do 2, 4, 8 days later.
Posted by Anonymous on 2009-05-01:
At least the manager did all they could, even though a good meal is what you wanted from the start. Hard to fix that problem once the start is already ruined.
I'd give them another try though.
Voted very helpful.
Posted by Starlord on 2009-05-01:
Princi, sorry to hear you had a bad experience. If you remember, my first post about teh Denny's here in Lacey was very similar, but we have had fantastic meals since. Any cook can have an off day, just ike anyone else. I hope you give them another chance, because it seems you had a great server and manager. Here we have a waitress named Diana, who has worked for Denny's for over 20 years, and is fabulous. Best of luck.
Posted by Principissa on 2009-05-01:
I will say I was a little disappointed this morning, but we will give them another chance. I don't think they did it on purpose, it will definitely be a while before we think about going back.
Posted by Mrs. V on 2009-05-01:
Sounds like you might have gotten a new cook (no excuse, but it may explain things).

Kodos to the manager for doing the right thing ^_^
Posted by Principissa on 2009-05-01:
Thanks Mrs. V! I haven't seen you around in a while, nice to see you back! :)
Posted by Mrs. V on 2009-05-01:
Thank you ^_^

Nice to be missed lol :P

I hurt my wrist and deceided to wait until it was better to do any typing (just to dang slow otherwise lol).
Posted by Principissa on 2009-05-01:
LOL! I totally understand your pain!

My shoulder is just now healed enough for me to start PT for the next 6 months! Fingers crossed that I didn't do any permanent damage!

I really am glad you are feeling better. I've missed you around here!
Posted by Mrs. V on 2009-05-01:
Oh my goodness!

What did you do to your shoulder?

What ever you did, I'm glad it's better ^_^
Posted by Principissa on 2009-05-01:
I fractured my humerus and tore a ligament. And I've got some fluid build up. I'm doing fine now though, took 3 months but I can finally cut my own meat and hook my own bra. :)
Posted by Anonymous on 2009-05-01:
Were you going bra-less this whole time Princi?
Posted by Principissa on 2009-05-01:
I sure was!!
Posted by Anonymous on 2009-05-01:
Hope it didn't get too cold =)

When I hurt my shoulder last year, my boyfriend had to hook my bras for me.
Posted by Principissa on 2009-05-01:
I don't trust hubby enough to do that for me. We'd have another kid on the way by now if I trusted him with that job. It didn't get too cold, I'd be paying medical bills out the wazoo for poked eyeballs.

I just wore a tank top underneath my shirt and then a button up sweater over everything.
Posted by Anonymous on 2009-05-01:
It was a change for him to hook my bras for me, instead of the other way around!
Posted by ejack053824 on 2009-05-01:
Princess..I admire the way you controlled yourself. Furthermore, I salute your husband!!! LOL!
Posted by Principissa on 2009-05-01:
ejack, that is my husband's calling card. You make him mad, he clogs your toilet. It's the best revenge he says.
Posted by DebtorBasher on 2009-05-01:
Gorden Ramsey would NEVER allow that to leave the kitchen...at least not without calling the cook a "Stupid lazy cow"...LOL!
Posted by Principissa on 2009-05-02:
Posted by ejack053824 on 2009-05-02:
Chef Ramsey Rules!! Love Hell's Kitchen!
Posted by DebtorBasher on 2009-05-02:
Yeah EJ...he bosses those people around like I boss you around...guess that's why you like him, huh? LOL!
Posted by ejack053824 on 2009-05-03:
Basher if you ever talked to me the way Chef Ramsey's talks...you'd end up with a sweat sock stuffed in your mouth and covered with duct tape. LOL!
Posted by DebtorBasher on 2009-05-03:
Yeah, Yeah, Yeah...I hear you. I don't use the language Ramsey uses...but I know you still get my message.
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Posted by Euthie on 10/20/2006
It is hard to work in a Denny's. I work in one now, and I have worked for Denny's for almost a decade. I work for a store in which my manager lets the morning staff do whatever - have as many open tickets, steal money, steal food, give food away, talk crap in Spanish, etc..

They will not work with my school schedule and one of the morning servers, who is vindictive, has a key to EVERYTHING and reads the manager's logs and tells everyone that I told her.

I have caught her in the office doing so, yet no one believes me. I am scared to cross her, because my drawer and other monies are unsecured and nothing stops her from stealing the deposit and saying I did it. She just did it to the graveyard server.

I am soon to quit, but if you think of working for a Denny's, come in and talk to employees candidly on all shifts and find out what-is-what.

Usually if the mouthy tattle-tale all stores has has way to much to say, you can bet there's 1/2 truth to it.

I am afraid to go to the District Manager, as I think I will be set-up and fired. I am getting ready to put my two weeks notice in, and I am surfing my resume else where.

It makes me sad, as I loved working for Denny's until now.
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Posted by Skye on 2006-10-20:
When will you be done with school?? I am sure you could find employment at another restaurant, until graduation.
Posted by jadda245 on 2006-10-21:
been there done that r u working in cape girardeau????????
Posted by Euthie on 2006-10-21:
LOL. I am planning to secure other employment, before I decide to speak to the district manager. I made some head-way. I did tell my general Manager about the keys. Still, I need something to work around my schedule.

I am Majoring in Restaurant Management.

No, I am in the southwest.
Posted by Anonymous on 2006-10-21:
Tell them we're discussing the issure here.
Posted by Anonymous on 2006-10-21:
I admire anybody who can work as a waitress and between the management and the customers not choke someone to death, you are right it is hard! Good luck to you, you sound like you will do fine in any job you choose.
Posted by Euthie on 2006-10-22:
This is the funny part - I *AM* a member of management there!
I have started talking to my General Manager. They know I am looking for other employment. We are supposed to "have a discussion of all these problems I seem to have." I am waiting to see, because I think it's an invitation for a two week notice. I just really want nothing but to do my job. I have never had a complaint escallate past my resolution, I do tons of extra stuff, I work personal issues out with employees on my shift, I work around their issues, I help them, I have a good customer base of loyal regulars - it's exactly what it's supposed to be, and no one works that way with me!
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Best Service
Posted by Puppykisses101 on 03/03/2014
BELLMEAD, TEXAS -- I Had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if its a to go order. I feel the company I work for has nothing on the Dennys I went to. It's way better.Good job Dennys in bellmead TX
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Horrible Service
Posted by Diazyadira on 01/02/2014
We waited for at least 15 minutes to get our drink ordered then another 10 minutes to get our drinks out. Our food took approximately 30 minutes. Once we had our food we were never waited on. We never received refills or anything. When we paying out we asked to speak to the manager, the manager never came out.

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Cold and Uncooked Food. Rotten Coffee.
Posted by Nancyrob12 on 01/01/2014
Who ever changed your coffee should be fired. Plum rotten. Taste like dirt. Too lazy to cook bacon and taters. You got anybody that knows how to cook a egg. there always hard and cold. All your help looks for is a tip. Which they won't get from me. .ridiculous. .you haven't beat Waffle House yet in my book. . . George. .
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Discounts; Military and Seniors
Posted by Jtallet on 12/27/2013
BYRON, GEORGIA -- Our son and grandkids were here for Christmas and they wanted to go to Denny's.
The food was OK; but next to the cash register, they had a sign stating 10% discount for military. Our bill was $102.22 if I remember correctly. The cashier said that the the discount policy have changed and now is the amount of the smallest meal. So, our bill was $100.12. They discounted the price of the Mozzarella Cheese Sticks!! $2.10.

Also, unless you are member of AARP, you cannot get senior's discount.
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Posted by FoDaddy19 on 2014-01-01:
That's rather tacky IMHO. You'd think that the discount would be off the total bill.
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Dirty Coffee Cup
Posted by Deecar210 on 12/21/2013
ARLINGTON HIGHTS, ILLINOIS -- We have eaten here several times, but this past Thursday we stopped there for breakfast and the waiter brought me a cup of coffee!!! I was looking at the menu and didn't pay attention to my coffee cup until I went to take a sip, and I noticed red lipstick on my cup!!! It was a dirty cup, I called the waiter over and I pointed to the cup and and he tried to make a Joke out of it by saying it was mine. I said do you see Lipstick on me and he laughed I said well I at least should get my Coffee free today and no comment, well I still had to pay for my cup of coffee now I wonder about there tablewares cleanliness!!! Heck I could have made a big stink about by wanting to see a manager and I didn't they could have given me a free cup of coffee or a free Breakfast even Better!!! I'm not gonna lie we always enjoy Denny's food not a problem there but I felt the waiter could have at least gave me my coffee free but he didn't even offer!!!
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Posted by FoDaddy19 on 2013-12-22:
It would've been a nice gesture, but as long as you were given a clean cup of coffee as a replacement, and if this was just a one time occurrence, then I'd let it side.
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The Restaurant Was Very Cold
Posted by Msimpson on 12/08/2013
The restaurant was very cold due to a non-working heater. Food and drinks got cold very fast. We complained to the waitresses. Manager hadn't paid attention to the workers' complaints since the first day heater stopped working.

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Cold Cold Food
Posted by Maryll2003 on 12/01/2013
We are regular customers and the service and food are usually very good. Today the food was very cold. We told the waiter and he was totally unimpressed. We were really disappointed because we like Dennys.
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Overcharge on Bill
Posted by Grh612 on 11/25/2013
EUSTIS, FLORIDA -- I was in your Denny's Restaurant in Eustis, Fl last week 11/18/13 and again today 11/25/13 and ordered the same items from your menu.Last week I paid $3.21 and today $4.38.My order was from the $ 2.00 menu and it was biscuit gravy and hash browns and also ordered coffee.

I am a senior citizen and am on a fixed income, so I have to make my money stretch as far as I can.The price was one thing, but the rudeness of the manager was another.There was no reasoning with him.I checked out around 10:30 am so he should be easy to track down and have this addressed to him and correct such behavior.There are too many places to go that you can be treated with respect.

Gary R. Haight
cell: 352-321-2517
e-mail: grh612@gmail.com
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