RAPID CITY, SOUTH DAKOTA -- I was in Rapid City, S.D. on June 29th around lunch time. Three hours earlier I had come from ICU Rapid City Regional where I had lost my husband. My daughter and best friend were with me and they insisted I have something to eat. I am 64 yrs old and I wait tables at a very busy place for 45 yrs. so I have knowledge of the ins and outs of cafe business - have had one of my own.
What I saw at the one we ate at near the hospital is the worst display of horsing around in a eatery in my life. It took us over a half hour to get our food - it had sat under lights for sometime. I know lights don't keep it hot. My spaghetti was cold and crusty around the edges, toast was crisp on the edges and other side wet and soggy. My daughter's soup cold, my friend's eggs cold as were the grits. She asked for a glass of milk and they brought her a tiny little pitcher of milk. We asked to have food heated and while we were there all that time these kids were whooping and laughing and horsing around.
Finally I stood up and asked if we could get our food that was supposedly being heated. I was in grief to begin with and then to go in and see something like that with NO responsible adult in there. That was my first visit to a Denny's and my last. That was so unacceptable, chasing one another around laughing and squealing. What the ** has become of common sense and serving the customer. If I done that at Murdo S.D. I would make no tips what so ever and my boss would fire my ** in a blink of a eye.
We pd. a lot of money for the worst service I have ever endured. My friend is a waitress too and my daughter is a lab tech at Sanford. We were all just flabbergasted. What a waste, and to top it off we seen a table get up and walk out and there were four of them and I heard the lady say, "We have sat here for 15 min. and not even been acknowledged." Is this how all your places are run???
ALBUQUERQUE, NEW MEXICO -- It was my 1st time at the Denny's location (San Mateo/-I-40). The food was way below par for a Denny's but the bathroom was the WORST I have ever seen: filthy, sticky, totally out of soap, no paper towels (wimpy tiny hand dryer blowing cool air, NO HOT WATER - it was ice cold).
The server (**) was nice and very good. I was not greeted upon entering (waited several minutes looking for someone to seat me). No manager on site to complain to. My Ticket No was ** @ 3:49 on 1/5/15 Store # 6212. I personally will never return EVER - and intend on telling many of my friends to STAY AWAY from that location because it's a DUMP, No Manager, & no one seems to care (except the server doing her job). I recently went to the Denny's on Gibson and it was the BEST Denny's I have ever ate in. Fabulous Manager & crew.
BLACKSBURG, SOUTH CAROLINA -- I visited the Denny's in Blacksburg SC on Friday evening of 10/10/14. I must admit that the food was great but the service was lacking to say the least... Our server David ** took our order, brought the food, and was never see of again. I had to get up to fill the drink glasses myself and at that time another waiter seen me do that and ask where I was sitting (and I showed her). She apologized and said she would keep an eye on us. Like I said I never saw the original waiter and the one who said she would keep an eye on us - never saw her either... and for the second time I had to fill our beverage glasses.
We sat for a while waiting on the bill to arrive but it never did. We had to go to the register where we had to wait about 8 min for someone to even realize that we were needing to pay. This was the first time in a long long time that I have visited Denny's, sad to say the food was good but I'm not sure if I will visit again anytime in the near future.
RIPON, CALIFORNIA -- We went to Denny's in Ripon Friday night on the way to Grass Valley. When we arrived at Grass Valley we discovered that they gave us the wrong bill. We went back on the way home and stopped to tell them about the error. The manager was very rude and yelled at us. He accused us of shorting them by $9.00 because he said our bill was $38. There is no way our bill was that much because we ordered 2 half salads, 1 hamburger, 1 Side Salad, 1 cup of soup and 3 drinks. The manager told us there was nothing he could do to correct the error. I guess there the customer is always wrong.
BELLMEAD, TEXAS -- I had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food. Before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if it's a to go order. I feel the company I work for has nothing on the Denny's I went to. It's way better. Good job Denny's in Bellmead TX.
ARLINGTON HIGHTS, ILLINOIS -- We have eaten here several times, but this past Thursday we stopped there for breakfast and the waiter brought me a cup of coffee! I was looking at the menu and didn't pay attention to my coffee cup until I went to take a sip, and I noticed red lipstick on my cup!!! It was a dirty cup, I called the waiter over and I pointed to the cup and he tried to make a joke out of it by saying it was mine. I said, "Do you see lipstick on me," and he laughed. I said, "Well I at least should get my Coffee free today," and no comment, well I still had to pay for my cup of coffee - now I wonder about their tableware's cleanliness!!!
Heck I could have made a big stink about by wanting to see a manager and I didn't. They could have given me a free cup of coffee or a free Breakfast - even Better!!! I'm not going to lie - we always enjoy Denny's food not a problem there but I felt the waiter could have at least gave me my coffee free but he didn't even offer!
EUSTIS, FLORIDA -- I was in your Denny's Restaurant in Eustis, Fl last week 11/18/13 and again today 11/25/13 and ordered the same items from your menu. Last week I paid $3.21 and today $4.38. My order was from the $2.00 menu and it was biscuit, gravy, and hash browns and also ordered coffee.
I am a senior citizen and am on a fixed income, so I have to make my money stretch as far as I can. The price was one thing, but the rudeness of the manager was another. There was no reasoning with him. I checked out around 10:30 am so he should be easy to track down and have this addressed to him and correct such behavior. There are too many places to go that you can be treated with respect.
OAKLAND, FLORIDA -- Our service person was excellent. The building was dirty, multiple flying bugs that landed on our forks and food, parts of the ceiling falling onto our table and the food was not so great! Spoke to the general manager who acted like he was doing me a favor and gave us a 15.00 credit of our 42.00 bill! Left the server a ten dollar tip and will never return! The GM told me there were several health code violations and he "was trying" to get it together! Try harder buddy! DO NOT go to this restaurant, my husband threw up and my son and I didn't even eat the food. Worst experience ever.
GLEN CARBON, ILLINOIS -- We have been in the Denny's Restaurant in Glen Carbon several times in the past few months. Almost all of the times, ** was the Manager on Duty. Most of the times we were there, we sat at the counter, so we had a closer view of the "team at work." And a TEAM it was - which is clearly a reflection of her leadership! You could see that ** is one who "leads by example." She worked WITH her crew and they operated like a well-oiled machine. Furthermore, the atmosphere was upbeat and pleasant, even when it was very busy; and she kept it all running smoothly.
I am writing this to give credit where it is due, and to say that we believe ** is worthy of your recognition. You probably already know what an asset she is to your company, as I can imagine we are not the first to write and tell you about her. We always look forward to going to Denny's in Glen Carbon. I wish we knew all the names of her crew, as they deserve kudos, as well. I do remember one. And that is **. She is always pleasant and acts like she's glad to see us. I have one thing left to say and that is this: With employees like these, Denny's, you're looking good!