Denny's Restaurant

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1.6 out of 5, based on 50 ratings and
98 reviews & complaints.

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Waitresses N Waiters
Posted by on
Rating: 1/51
RAPID CITY, SOUTH DAKOTA -- I was in Rapid City, S. D. on June 29th around lunch time. Three hours earlier I had come from ICU Rapid City Regional where I had lost my husband. My daughter and best friend were with me and they insisted I have something to eat. I am 64 yrs old and I wait tables at a very busy place so I for 45 yrs. have knowledge of the ins and outs of cafe business have had one of my own.

What I saw at the one we ate at near the hospital is the worst display of horsing around in a eatery in my life. It took us over a half hour to get our food it had sat under lights for sometime. I know lights don't keep it hot. My spahgetti was cold and crusty around the edges, toast was crisp on the edges and other side wet and soggy. My daughters soup cold, my friends eggs cold as were the grits. She asked for a glass of milk and they brought her a tiny little pitcher of milk. We asked to have food heated and while we were there all that time these kids were whooping and laughing and horsing around.

Finally I stood up and asked if we could get our food that was supposedly being heated. I was in grief to begin with and then to go in and see something like that with NO responsible adult in there. That was my first visit to a Dennys and my last. That was so un-acceptable, chasing one another around laughing and squealing. What the he** has become of common sense and serving the customer. If I done that at Murdo S. D. I would make no tips what so ever and my boss would fire my a** in a blink of a eye.

We pd. a lot of money for the worst service I have ever endured. My friend is a waitress too and my daughter is a lab tech at Sanford. We were all just flabbergasted. What a waste, and to top it off we seen a table get up and walk out and there were four of them and I heard the lady say we have sat here for 15 min. and not even been acknowledged. Is this how all your places are run??????????????????????
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Terrible End to a Perfect Day
Posted by on
Rating: 1/51
BROOKVILLE, PENNSYLVANIA -- On June 9 2013 we stopped at Denny's in Brookville for dinner at 6:30pm after traveling through Cooks forest. The waitress brought my husband cold coffee, after telling her, she then brought hot coffee but took 20 minutes to bring cream, which made his coffee cold again. Then he had to use the bathroom but the men's bathroom was being cleaned or so we thought. Apparently the bathroom door fell off the hinges that morning and they were fixing it, ( must take 10 hours to put a door up!) when my husband returned after waiting 30 minutes they had put a vending machine in front of the door to keep people out. Then my 89 year old disabled father had to use the restroom and it was still out of order, so he had to walk with a walker across the restaurant, across the attached convenience store into the bathrooms/shower area more than 50 feet away. My father can hardly walk 10 feet but when nature calls... When he entered the bathrooms/shower there was feces all over the toilet seat and on the wall! I would imagine the men employees at the restaurant had to use those same toilets! Did they wash their hands, I wonder? My father was very upset and exhausted, he has a bad heart and should never have walked that far to use the restrooms! I complained to the manager who smirked and shrugged and said the door was being fixed. I said that's no excuse for not having a restroom open for the men closer to the restaurant. We won't be back! She just laughed and shrugged her shoulders. also when we checked out of the restaurant no one was at the cashier desk, a line started forming of customers waiting to pay, some were talking about walking out without paying, after 7-8 minutes I went back to the kitchen to get someone to check us out. A young man came to the cash register finally! I hope he washed his hands!
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Equal Pay for Equal Work and Dedicated Service
Posted by on
EL PASO, TEXAS -- I am a retired U.S. Army Disabled Vet and also a retired Civilian Law Enforcement Officer. I have been regularly visiting Dennys, located at Montwood and George Dieter, El Paso, Texas, for nearly four years. Since this time, I have gotten acquainted with nearly every manager, Cook, Server, and even dish washers. One of the things and most important, things I have always done a a Leader/Supervisor, is to reward my employee(s) as needed, based upon their performance; as well, disciplined those that did not perform.

One of the things that most bothered me, was a cook by the name of Juan Cook. I have gotten to know him quite well, not as a friend, but an acquaintance. During my discussions with him, I found that he has been a dedicated cook with Dennys for over 20 years.

I, having been going to Dennys for nearly four years, without any doubt, found Juan to be above and beyond, the best of cooks; not only as a cook, but the amount of time it takes him to provide a multitude of orders at a time.

As I conversed with Juan, he shared his salary and amount of pay he has been receiving. I was most astonished, Dennys, being a large franchise, paying this cook, dedicated to Dennys, such a minimal salary. Especially, knowing there have been several other large restaurants attempting to recruit him.

I want to express that I am not a friend to this cook, but only an acquaintance, as I am with all employees.

Going further, this Dennys has gone through a large turnover, due to the new Managers on board. Presently, Alex is the acting Manager. He as well, is truly a professional, and has made changes better for the restaurant. However, while he may agree, does not have such authority to increase ones' pay.

Once it goes above local level, the Manager and cook are at the mercy of regional and corporate level.

Dennys, being such a large franchise, can surely identify those such as Juan, and at least, increase their wages, as an incentive for their dedication, devotion to duty, and services they provide the customers.

I assure all, if they devote a little time to evaluate these type employees, it is advantageous to the Dennys restaurant.

Hoping a little time will be invested, and this individual will be rewarded as such.

Thanking you for your time.

Disabled Vet, Retired U.S. Army
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azRider on 07/01/2011:
well, a large company like Denny's is not to much different than say, the Army. as your well aware the Army has pay grades. once your in a certain grade if you reach the top percentile of that grade it becomes very hard to get a raise without changing to a new grade. Changing to a new grade level often requires multiple levels of managers (or officers) to allow this. This is what my guess is here. the cook falls into a grade level that all cooks of his experience fall into. for him to get a higher salary he must move upward to a new grade. however, to do this may require a justification and approval of people not aware of his talents. if you truly want to help him, then you need to provide some ammunition. write the district manager, and if you can get it regional manager and just say how much you enjoy this cooks food. don't push for a raise, just say a job well done and how it makes you want to come back. if you know other 'regulars' then have them do the same thing. if you can get a few people to agree to write and praise him, then during the next review cycle that Denny's has the manager could make a request to move his grade level up and get a raise. in the service business its letters of happy customers that count, so make it count.
PepperElf on 07/01/2011:
The other thing to consider is this... Is he looking for another job?

Sometimes if you're "stuck" in a job you dislike at wages you dislike the idea is to job hunt. I mean sure keep your job even if you hate it but... there's no reason someone can't job hunt too.

And yes, the military is vastly different from Denny's-like food... mainly the military often orders sub-standard food. Perhaps that's why they can afford to pay everyone according to rank and effort...
Nohandle on 07/01/2011:
I think it's commendable you are so pleased with the service provided by Juan and agree with what azRider has posted but I have a question. Since Juan shared the salary he was receiving after 20 years with the company was there anything he didn't share?

Was he receiving some benefits other employees didn't receive? One cannot always go by the base wage and some tend to forget that paid family insurance others might not receive, perks others might not receive or special consideration under certain circumstances that others might not get.

I found your review most helpful but honestly would suggest you compliment Juan to the Manager, Corporate or whatever but I don't think I'd bring his wage into the discussion. Just compliments for a job well done. There may be more than meets the eye here.
madconsumer on 07/01/2011:
this is typical of some companies these days. demand dedicated employees, and refuse to pay for it.

great review.

very helpful!!
PepperElf on 07/02/2011:
Yeah NH, but ... unlike the military, if you dislike your job you can quit.
Jennyfer on 08/05/2011:
I hate to be so negative, but I worked at a Florida Dennys for a year and just b/c he has worked there sooo long does NOT mean he is any kind of cook. EVERYTHING at Denny's is pre-made and frozen (sorry if you are one of the few who actually enjoy eating there sober) so while he can keep up with a fast paced store, he is not really doing any cooking. If their microwave broke down they would have to close down. I can cook every item on their menu (and have many times) and I am a horrible cook. So maybe he REALLY is being paid what he is worth. And our GM was the 2nd worst I have ever had the displeasure of working for. Big Lesbian who made her girlfriend (with NO restaurant experience, mind you) a manager. There really needs to be a complete overhaul from top to bottom, at least at the store I worked at.
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Posted by on
I am a former manager and general manager of Denny's I started 23 years ago with the corporate store and over the years they started franchising and it became such a stressful situation to try to stay with the corporate so I ended up with a franchise and then another and another. I have always tried to get the corporation be more strict with the franchises the problem is it's all about the money, if they fail an inspection they just pay Denny's corp. if they don't score well on a shopper they just pay. I have not worked for Denny's for about 7 months I had to get out I felt like a passenger on the Titanic which is very sad because about 10 years ago I would have never considered the thought of leaving. It is hard to watch them sink no body will listen or they only ask the questions they can get the right answer to. I have a Denny's shirt that we got when they joined forces with special Olympics and I threw it on went to change the tires on my car on my journey I saw three men at the tire shop each had a comment about whether or not I brought breakfast ha, ha, after which followed how bad the service was the last time they went to Denny's oddly enough three different locations. I found myself still trying to defend the brand. I then drove around the corner to the local second hand appliance store where I encountered yet two more men and they to ask did I bring the GranDSLam we laughed then the comment start that the service is so awful and the food quality has gone down one of the men went as far as to say you could "read the paper through the bacon" his name is Jim is is the owner of the appliance store. Now I wonder if I was only away from my house less than 2 miles and I got 5 (five) negative comments. Where are the people who work for the company, they are the ones refusing to work weekends or go out and talk to people. This is how you find out what people think about what you are selling, most of the people who can make a difference never come out and that is so different from before when Denny's corporate was being more active. I hate to think that if someone with a little ambition could start a run off of Denny's and make a lot of people very happy just with a big service and great food.
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Anonymous on 02/27/2011:
I can't stand Denny's either...but, a lot of people do because they seem to be doing quite well. Every time I pass one, the parking lot always looks pretty full. Maybe it's an acquired taste.

Anonymous on 02/27/2011:
Passed by the local Denny's earlier. Sign said "All you can eat Original Grand Slam." Hungry as I was, I wasn't even tempted.
raven2010 on 02/27/2011:
Is that you Greg??
Anonymous on 02/27/2011:
Who's Greg?
trmn8r on 02/27/2011:
I am very impressed that you worked for Denny's for 23 years. After that amount of time, an employee of most any company would have negative things to say about it.

I think many people *do* like Denny's. I personally do not, but it has nothing to do with the service.
trmn8r on 02/27/2011:
I knew a Greg at a consumer website.
MRM on 02/27/2011:
In the break of dawn, Dennys parking lot is usually full.
Anonymous on 02/27/2011:
Welcome to reality, WAD.

Want to open a restaurant with me?

azRider on 02/27/2011:
I have not noticed any difference in Denny's food over the years. still the 'Ford' of dinners, that is not the best, not the worse, just plan old food that works when your hungry and nothing else is open. if its going down hill I can't tell. every Sunday the place is packed after church, when I drive by after work its got cars in the lot. could be your just burned out, 23 years is a long time, maybe its time to try a different type of work.
Anonymous on 02/28/2011:
Denny's has always been bad. Bad food, bad service, and a bad additude.
Mrs.Cole on 02/28/2011:
Yuck!... I can't stand Denny's because they are always dirty... it's like years of bacon and sausage grease imbedded into everything...
Anonymous on 02/28/2011:
I prefer Ihop over Denny's Because I love the breakfast sampler there.
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Rude Employee, Great Management, Service and Food
Posted on
TEMPE, ARIZONA -- Last night a group of us went to Denny's for dinner to celebrate my sister in law's birthday. Our group consisted of 10 adults and 5 kids, ranging in ages from 3-7 years old. We were seated in a section of the restaurant that was separated from the rest of the diners. We had the whole section to ourselves.
The kids all wanted to sit in a booth on their own. They were enjoying looking out the windows and were watching the cars go by and were laughing and talking amongst themselves.
Our waitress had already taken our order and we were waiting for our food when another employee approached the table. She told us that other diners had complained about the level of noise from the kids. She told us that the kids had to sit at our table and that we had to make them be quiet. She said it was against Denny's policy for kids to sitting at a different table than the adults.
One of the adults in our party asked to speak to a manager. The employee just said 'fine' and turned and walked away. The manager came over and we asked if it was okay for the kids to sit in their own booth next to our table. She explained that the kids were enjoying looking out the window. The manager was very nice and said that was fine, as long as the kids weren't running around the restaurant (which they weren't). We asked if it was against Denny's policy for the kids to be sitting in their own booth. She said no as long as we were nearby. We also asked about the noise level of the kids. They were having a good time and we didn't think that the noise level was unacceptable. The manager said she has kids too and that she didn't think the kids were being too loud. We did tell her that the other employee should be updated on Denny's policies. She said she would talk to that employee and we thanked her for her time.
I am writing this as a compliment because the manager was very understanding and our waitress was wonderful. She was very patient with the kids and had a pleasant attitude the whole time she was waiting on us.
I would also like to compliment the food. I haven't eaten at Denny's in a few years. The food has really improved. I got a classic burger and seasoned fries. The burger was juicy and looked like someone had actually formed it into a patty before placing it on the grill because it wasn't perfectly round, like pre-shaped patties are. The fries were the best I've had in a while. I hardly ever eat more than a few fries with my meal as I do not care for salty foods. But I ate the entire plate of fries. I also noticed a lot more variety on the menu than before.
With the exception of the rude employee, I enjoyed my dining experience at Denny's.
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Anonymous on 10/02/2010:
Good review yaya, I also enjoyed the new Burgers at Denny's.
Venice09 on 10/02/2010:
Unfortunately, some people just don't want to be bothered by kids at all. Their mere presence creates a problem. That was probably the case with the people who complained. It's great that the manager agreed with you and that your waitress was patient with the kids.

If a restaurant does have a rule about kids sitting alone, then instead of the kids sitting with the grown-ups, the adults could take turns sitting with the kids. If there's one adult at the table, then technically the kids aren't alone. I'm glad Denny's doesn't have that rule.

I haven't been to Denny's in years, but that burger and fries sound delicious. I'm glad it all worked out, yaya!

Great review!
Anonymous on 10/02/2010:
Thanks Venice. I couldn't believe the employee wanted the kids to be quiet. They weren't running around or screaming or anything like that. They were just talking and laughing. I actually thought they were all being very well behaved. And we were in that part of the restaurant all by ourselves so we didn't see the problem with the kids sitting alone. We were at the table next to the booth
Venice09 on 10/02/2010:
Like I said, some people just can't tolerate kids at all, even when they are being as well-behaved as can be expected. That could have been the case with the employee. It might not even be true that other people complained. I remember Denny's as being pretty kid friendly, so maybe that employee is just in the wrong place.
Fufu487 on 10/02/2010:
I've seen restaurants with policies like that, I thought it was for the purpose of managing the kids orders (I once ordered a ridiculous amount of food when I was young, parents were not pleased). But the sound level? Geez, it's Denny's. It's a family restaurant. Some people will complain about anything.
Anonymous on 10/02/2010:
Exaclty. It'd be like asking kids at Chuck E Cheese to be quiet. I did forget to mention the price of the food. I paid for myself, my brother, sis in law, and her two kids and spent under $40, including the tip. Great food at a great price
Starlord on 10/03/2010:
Sorry you ran into the employee from Hades, Yaya. I agree, those Classic Burgers are the greatest, and the fries are wonderful. You run into employees like that once in a while. I once had a greeter at WalMart tell me the only animals they had to allow in were Seeing Eye Dogs for the Blind. I had a heart to heart with the store manager, and the next week, the employee had been re-educated. He didn't like it, but he had to allow us in with no problem.
CrystalSword on 10/03/2010:
We go to Denny's with the dogs and THEY get greeted BY NAME before we are acknowledged!!
The wait staff is always amazed at how well
they are behaved and that they are always very clean, someone said the other day when we were there that they didn't even know the dogs were there till we were ready to leave, and that is how it should be! Most parents control their kids out in public...on the other hand, some kids control their parents!
Anonymous on 10/03/2010:
Aw Crystal it's easy to look at your dogs and fall in love with them.
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Horrible Food / Good Manager
Posted by on
KENTUCKY -- This morning we stopped at Denny's for breakfast after an early appointment.

Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter.

The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.

What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension.

My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care.

My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.

My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.

To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it.

When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.

The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that.

All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.

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jktshff1 on 05/01/2009:
Good Post vh, Princi, ya got to at least give them a 2nd try.
Anonymous on 05/01/2009:
Sounds very unpleasant, to say the least.
Ugh. I agree with Jkt, got to give them a 2nd try.

BokiBean on 05/01/2009:
That's a breakfast that any cook should be able to serve up right. Sorry you had such a bad experience!!!! Good review, of course.

You might wait a few months and go back, my guess is that that particular cook will not be there.
Anonymous on 05/01/2009:
Ew! Frozen sausage!
Principissa on 05/01/2009:
yaya I seriously couldn't bring myself to swallow it. I had to spit it in a napkin. Not because I was afraid of food poisoning, but because that was just nasty.
BokiBean on 05/01/2009:
I'm glad Denny's took the high road and apologized and comped your breakfast. There is just no excuse for serving a meal like that....
Anonymous on 05/01/2009:
As always great review Princi.
Anonymous on 05/01/2009:
Any kind of frozen meat is just nasty
Principissa on 05/01/2009:
You're right Boki. I was really happy with the way the manager handled it. She honestly seemed sincere about how sorry she was that we were basically leaving without getting what we came in for.
ejack053824 on 05/01/2009:
Princess...I'm surprised you didn't raise mortal hell!
madconsumer on 05/01/2009:
even though you do not vote my reviews helpful, I did yours.
Principissa on 05/01/2009:
I've never read one of your reviews mad!

ejack, we had little man with us so I had to keep my temper! :) Don't want to have him repeating those things at school. If it's any consolation hubby dropped a deuce in their bathroom and clogged the toilet for them!
Anonymous on 05/01/2009:
yep,that sounds about right for a Lenny's restaurant.

My daughter loves the alien pancakes too...
spiderman2 on 05/01/2009:
Principissa -- kudos to your hubby! I am glad that you complained while you were there. I don't get the people that go home and call. Of course, the manager could see for her own eyes how bad it was. I personally hate Denny's so I wouldn't give them a second chance either!
madconsumer on 05/01/2009:
"I've never read one of your reviews mad!"

my point .....
Principissa on 05/01/2009:
Sorry mad! I promise I will read and comment on every one of your reviews from this point on! And this isn't just one of those "mom promises". :)

spiderman, even if they didn't take that food off of the bill, we weren't paying for it. I never understood those people myself, I mean why wait until after the fact to complain, there really isn't anything they can do 2, 4, 8 days later.
Anonymous on 05/01/2009:
At least the manager did all they could, even though a good meal is what you wanted from the start. Hard to fix that problem once the start is already ruined.
I'd give them another try though.
Voted very helpful.
Starlord on 05/01/2009:
Princi, sorry to hear you had a bad experience. If you remember, my first post about the Denny's here in Lacey was very similar, but we have had fantastic meals since. Any cook can have an off day, just ike anyone else. I hope you give them another chance, because it seems you had a great server and manager. Here we have a waitress named Diana, who has worked for Denny's for over 20 years, and is fabulous. Best of luck.
Principissa on 05/01/2009:
I will say I was a little disappointed this morning, but we will give them another chance. I don't think they did it on purpose, it will definitely be a while before we think about going back.
Mrs. V on 05/01/2009:
Sounds like you might have gotten a new cook (no excuse, but it may explain things).

Kodos to the manager for doing the right thing ^_^
Principissa on 05/01/2009:
Thanks Mrs. V! I haven't seen you around in a while, nice to see you back! :)
Mrs. V on 05/01/2009:
Thank you ^_^

Nice to be missed lol :P

I hurt my wrist and deceided to wait until it was better to do any typing (just to dang slow otherwise lol).
Principissa on 05/01/2009:
LOL! I totally understand your pain!

My shoulder is just now healed enough for me to start PT for the next 6 months! Fingers crossed that I didn't do any permanent damage!

I really am glad you are feeling better. I've missed you around here!
Mrs. V on 05/01/2009:
Oh my goodness!

What did you due to your shoulder?

What ever you did, I'm glad it's better ^_^
Principissa on 05/01/2009:
I fractured my humerus and tore a ligament. And I've got some fluid build up. I'm doing fine now though, took 3 months but I can finally cut my own meat and hook my own bra. :)
Anonymous on 05/01/2009:
Were you going bra-less this whole time Princi?
Principissa on 05/01/2009:
I sure was!!
Anonymous on 05/01/2009:
Hope it didn't get too cold =)

When I hurt my shoulder last year, my boyfriend had to hook my bras for me.
Principissa on 05/01/2009:
I don't trust hubby enough to do that for me. We'd have another kid on the way by now if I trusted him with that job. It didn't get too cold, I'd be paying medical bills out the wazoo for poked eyeballs.

I just wore a tank top underneath my shirt and then a button up sweater over everything.
Anonymous on 05/01/2009:
It was a change for him to hook my bras for me, instead of the other way around!
ejack053824 on 05/01/2009:
Princess..I admire the way you controlled yourself. Furthermore, I salute your husband!!! LOL!
Principissa on 05/01/2009:
ejack, that is my husband's calling card. You make him mad, he clogs your toilet. It's the best revenge he says.
DebtorBasher on 05/01/2009:
Gorden Ramsey would NEVER allow that to leave the least not without calling the cook a "Stupid lazy cow"...LOL!
Principissa on 05/02/2009:
ejack053824 on 05/02/2009:
Chef Ramsey Rules!! Love Hell's Kitchen!
DebtorBasher on 05/02/2009:
Yeah EJ...he bosses those people around like I boss you around...guess that's why you like him, huh? LOL!
ejack053824 on 05/03/2009:
Basher if you ever talked to me the way Chef Ramsey's'd end up with a sweat sock stuffed in your mouth and covered with duct tape. LOL!
DebtorBasher on 05/03/2009:
Yeah, Yeah, Yeah...I hear you. I don't use the language Ramsey uses...but I know you still get my message.
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Poor Service
Posted by on
Rating: 1/51
BLACKSBURG, SOUTH CAROLINA -- I visited the Denny's in Blacksburg SC on Friday evening of 10/10/14 . I must admit that the food was great but the service was lacking to say the least... Our server David S took our order brought the food and was never see of again. I had to get up to fill the drink glasses myself and at that time another waiter seen me do that and ask where I was sitting ( and I showed her) she apologized and said she would keep an eye on us...Like I said I never saw the original waiter and the one who said she would keep an eye on us never saw her either.. and for the second time I had to fill our beverage glasses..We sat for a while waiting on the bill to arrive but it never did.. we had to go to the register where we had to wait about 8 min for someone to even realize that we were needing to pay.. This was the first time in a long long time that I have visited Denny's, sad to say the food was good but I'm not sure if I will visit again anytime in the near future.
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Bill Error
Posted on
Rating: 1/51
RIPON, CALIFORNIA -- We went to Denny's in Ripon Friday night on the way to Grass Valley. When we arrived at Grass Valley we discovered that they gave us the wrong bill. We went back on the way home and stopped to tell them about the error. The manager was very rude and yelled at us. He accused us of shorting them by $9.00 because he said our bill was $38 There is no way our bill was that much because we ordered 2 half salads, 1 hamburger, 1 Side Salad, 1 cup of soup and 3 drinks. The manager told us there was nothing he could do to correct the error. I guess there the customer is always wrong.
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Best Service
Posted by on
Rating: 5/51
BELLMEAD, TEXAS -- I Had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if its a to go order. I feel the company I work for has nothing on the Dennys I went to. It's way better.Good job Dennys in bellmead TX
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Dirty Coffee Cup
Posted by on
Rating: 1/51
ARLINGTON HIGHTS, ILLINOIS -- We have eaten here several times, but this past Thursday we stopped there for breakfast and the waiter brought me a cup of coffee!!! I was looking at the menu and didn't pay attention to my coffee cup until I went to take a sip, and I noticed red lipstick on my cup!!! It was a dirty cup, I called the waiter over and I pointed to the cup and he tried to make a Joke out of it by saying it was mine. I said do you see Lipstick on me and he laughed I said well I at least should get my Coffee free today and no comment, well I still had to pay for my cup of coffee now I wonder about there tablewares cleanliness!!! Heck I could have made a big stink about by wanting to see a manager and I didn't they could have given me a free cup of coffee or a free Breakfast even Better!!! I'm not going to lie we always enjoy Denny's food not a problem there but I felt the waiter could have at least gave me my coffee free but he didn't even offer!!!
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FoDaddy19 on 12/22/2013:
It would've been a nice gesture, but as long as you were given a clean cup of coffee as a replacement, and if this was just a one time occurrence, then I'd let it side.
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