Terrible End to a Perfect Day
BROOKVILLE, PENNSYLVANIA -- On June 9 2013 we stopped at Denny's in Brookville for dinner at 6:30pm after traveling through Cooks forest. The waitress brought my husband cold coffee, after telling her, she then brought hot coffee but took 20 minutes to bring cream, which made his coffee cold again. Then he had to use the bathroom but the men's bathroom was being cleaned or so we thought. Apparently the bathroom door fell off the hinges that morning and they were fixing it, ( must take 10 hours to put a door up!) when my husband returned after waiting 30 minutes they had put a vending machine in front of the door to keep people out. Then my 89 year old disabled father had to use the restroom and it was still out of order, so he had to walk with a walker across the restaurant, across the attached convenience store into the bathrooms/shower area more than 50 feet away. My father can hardly walk 10 feet but when nature calls... When he entered the bathrooms/shower there was feces all over the toilet seat and on the wall! I would imagine the men employees at the restaurant had to use those same toilets! Did they wash their hands, I wonder? My father was very upset and exhausted, he has a bad heart and should never have walked that far to use the restrooms! I complained to the manager who smirked and shrugged and said the door was being fixed. I said that's no excuse for not having a restroom open for the men closer to the restaurant. We won't be back! She just laughed and shrugged her shoulders. also when we checked out of the restaurant no one was at the cashier desk, a line started forming of customers waiting to pay, some were talking about walking out without paying, after 7-8 minutes I went back to the kitchen to get someone to check us out. A young man came to the cash register finally! I hope he washed his hands!