CARLSBAD, MINNESOTA -- My husband and I were on vacation in New Mexico, and after seeing the night bat flight (which is fabulous!) at Carlsbad Caverns, we went to the Denny's at 810 W. Pierce in Carlsbad. It was Saturday, September 27, 2008 around 8:15 p.m. When we were parking, we noticed 5 people, apparently both cooks and servers, standing at the back door smoking and laughing. We commented that we hoped someone was inside working.
We got seated promptly and there were only 6 or 7 tables occupied in the entire restaurant and about that many servers. After waiting an extraordinary long time for our server to take our order, we began watching the other tables and noticing people getting frustrated about no service. One family of 4 came in and waited about 15 minutes to get a menu. The father of another family finally got up and walked behind the counter trying to get someone's attention about their long wait to get food. When our food finally arrived, I had fallen asleep due to the long wait. My order was wrong, but I told the server not to correct it because we didn't have all night to wait.
Looking around, we noticed that we didn't see any workers in the restaurant. We went to pay for our check and had to wait for someone to show up to the register. Leaving the restaurant, we counted 6 employees standing outside again smoking and laughing while there were customers waiting for food, waiting for menus, and waiting for any attention at all. Among the employees, there was no adult supervision at all.
Before writing this post, I took the time to read all the other Denny's reviews on My3Cents and see our experience is similar to many others across the U.S. Denny's should be put out of their misery. They obviously aren't concerned about staying in business or trying to run a restaurant properly. I don't think we'll be going to another Denny's and repeat this experience.
DUARTE, CALIFORNIA -- My Godmother had lost her home so I decided to take her out for a slice of pie and coffee to make her feel better. I chose the one on Duarte, boy I made a bad choice. We begin to walk in. An older man was near the cashier. He look Indian to us. He asked us, "How many?" We said, "2 please!" He handed us the menu right there and told us to find our seats. I looked at my Godmother like what?
Anyway we sit ourselves down and try to forget what just happen. Being that we sat ourselves down the waitress takes a while to find out that we are there. I asked for a slice of cheesecake but they are out. I thought no big deal I will just get something else. So I now choose Apple pie.
While we are waiting for our Deserts why is it that the same gentlemen who handed us our menu is now seating everyone who comes in, now I'm pissed off! I mean what was so different from all of them than us. He walked every one of them to their table except us. So wrong!!! Here comes my pie. If you want to call it that. I'm looking at my pie all messy and everywhere it doesn't even look like a full slice of pie. Couldn't even eat it! Yuck! Guess the food goes with their service!
We pay and guess who is taking my cash? Yup that same old Indian Man. He even had the nerve to ask, "Everything OK?" I responded "No it's been better." He didn't even bother to ask what the problem was! Now I don't go to any Denny's due to this. I've told all my friends and family and If I hear anyone say they are going to the one on Huntington Dr. in Duarte I will tell them not to! He needs to be fired for this discrimination!
NORTH FT. MYERS, FLORIDA -- Dishonest... Yes I would say. N. Ft. Myers, Fl. Cleveland Ave. My friend and I went to Denny's Sat. March 29th, 2008 around 8:30PM. When we sat down at the table and the waitress took our drink order I showed her I had a coupon for buy one get one free lunch or dinner. We ordered and enjoyed the meal. The problem came when we went to leave, the waitress that came to ring up the meal, I gave her the coupon and she said she would have to get the manager cause she could not give us the buy one get one free price. When the manager came out she said, she would not honor the coupon, cause we had the senior citizen meal. WE DID NOT ORDER THE SENIOR CITIZEN MEAL and had not mention it at all to the waitress.
The manager and I went round and round and, SHE said we had to pay the full price, cause we ate the meal and did not say anything. The regular meal comes with 3 meat loaf pieces while the senior citizen meal comes with 2. I told the manager that it was their error and again, she said we ate it and we had to pay the full price. THE COUPON STATES THAT IS NOT TO BE USED WITH ANY OTHER DISCOUNTS. As the senior citizen meal is not a discount... It is a regular meal on the menu. If they consider it a discounted meal (which it should not be) the waitress should not have brought it in the first place.
Is it that they gave us the meal on purpose to get the full amount... As the waitress had said when I showed her the coupon, before we ordered... Her comment was "You will have to straighten that out when you leave". OR Are they trying to get out of honoring the coupons. Or is just down right poor management (and I assure the Manager is a Poor Manager) and help (I feel she did it intentionally). I cannot remember when I have ever complained about a service, but I assure that this has been an experience that should have never happened. BEWARE OF COUPONS... ESPECIALLY AT DENNY'S.
MARTIN WAY E, LACEY, WA -- We ate at the Denny's on Martin Way E, in Lacey, WA recently, and decided to try the cheeseburger special. They said it was a new burger, with a new fries configuration. The burger looked more like a homemade burger than the conventional perfectly round or square patties. The meat patty was thick and very juicy, and had a fantastic flavor. The set-up was good, with dill pickle chips, sliced red onion and shredded lettuce (I do not have tomato on my burgers. The burger was served with a steak knife, and I recommend using the knife, as the sandwich is a real mouthful, and unless you are Joe E. Brown or Carol Channing, you will have trouble with the height of the burger.
The fries that come with it are a new Denny's item, thick, and with groves on one side. They are crisp on the outside and the inside is tender and quite flavorful. The combo is served with a Coke, but you may substitute another soft drink, and they refill. All in all, the Better Burger deal is well worth the price they have on it, and we will have it again.
JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00 am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the Hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order.
She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available.
After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 anything is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrassment to "Family" restaurants everywhere.
ALBUQUERQUE, NEW MEXICO -- It was my 1st time at the Denny's location (San Mateo/-I-40). The food was way below par for a Denny's but the bathroom was the WORST I have ever seen: filthy, sticky, totally out of soap, no paper towels (wimpy tiny hand dryer blowing cool air, NO HOT WATER - it was ice cold).
The server (**) was nice and very good. I was not greeted upon entering (waited several minutes looking for someone to seat me). No manager on site to complain to. My Ticket No was ** @ 3:49 on 1/5/15 Store # 6212. I personally will never return EVER - and intend on telling many of my friends to STAY AWAY from that location because it's a DUMP, No Manager, & no one seems to care (except the server doing her job). I recently went to the Denny's on Gibson and it was the BEST Denny's I have ever ate in. Fabulous Manager & crew.
BLACKSBURG, SOUTH CAROLINA -- I visited the Denny's in Blacksburg SC on Friday evening of 10/10/14. I must admit that the food was great but the service was lacking to say the least... Our server David ** took our order, brought the food, and was never see of again. I had to get up to fill the drink glasses myself and at that time another waiter seen me do that and ask where I was sitting (and I showed her). She apologized and said she would keep an eye on us. Like I said I never saw the original waiter and the one who said she would keep an eye on us - never saw her either... and for the second time I had to fill our beverage glasses.
We sat for a while waiting on the bill to arrive but it never did. We had to go to the register where we had to wait about 8 min for someone to even realize that we were needing to pay. This was the first time in a long long time that I have visited Denny's, sad to say the food was good but I'm not sure if I will visit again anytime in the near future.
RIPON, CALIFORNIA -- We went to Denny's in Ripon Friday night on the way to Grass Valley. When we arrived at Grass Valley we discovered that they gave us the wrong bill. We went back on the way home and stopped to tell them about the error. The manager was very rude and yelled at us. He accused us of shorting them by $9.00 because he said our bill was $38. There is no way our bill was that much because we ordered 2 half salads, 1 hamburger, 1 Side Salad, 1 cup of soup and 3 drinks. The manager told us there was nothing he could do to correct the error. I guess there the customer is always wrong.
BELLMEAD, TEXAS -- I had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food. Before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if it's a to go order. I feel the company I work for has nothing on the Denny's I went to. It's way better. Good job Denny's in Bellmead TX.
ARLINGTON HIGHTS, ILLINOIS -- We have eaten here several times, but this past Thursday we stopped there for breakfast and the waiter brought me a cup of coffee! I was looking at the menu and didn't pay attention to my coffee cup until I went to take a sip, and I noticed red lipstick on my cup!!! It was a dirty cup, I called the waiter over and I pointed to the cup and he tried to make a joke out of it by saying it was mine. I said, "Do you see lipstick on me," and he laughed. I said, "Well I at least should get my Coffee free today," and no comment, well I still had to pay for my cup of coffee - now I wonder about their tableware's cleanliness!!!
Heck I could have made a big stink about by wanting to see a manager and I didn't. They could have given me a free cup of coffee or a free Breakfast - even Better!!! I'm not going to lie - we always enjoy Denny's food not a problem there but I felt the waiter could have at least gave me my coffee free but he didn't even offer!