Denny's Restaurant - Page 2

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1.5 out of 5, based on 49 ratings and
97 reviews & complaints.

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Overcharge on Bill
Posted by on
Rating: 2/51
EUSTIS, FLORIDA -- I was in your Denny's Restaurant in Eustis, Fl last week 11/18/13 and again today 11/25/13 and ordered the same items from your menu.Last week I paid $3.21 and today $4.38.My order was from the $ 2.00 menu and it was biscuit gravy and hash browns and also ordered coffee.

I am a senior citizen and am on a fixed income, so I have to make my money stretch as far as I can.The price was one thing, but the rudeness of the manager was another.There was no reasoning with him.I checked out around 10:30 am so he should be easy to track down and have this addressed to him and correct such behavior.There are too many places to go that you can be treated with respect.

Sincerely,
Gary R. Haight
cell: 352-321-2517
e-mail: grh612@gmail.com
     
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Bugs Flying Everywhere, Chips of the Ceiling Falling Onto Our Table and Poorly Cooked Food
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Rating: 1/51
OAKLAND, FLORIDA -- Our service person was excellent, the building was dirty, multiple flying bugs that landed on our dorks and food, parts of the ceiling falling onto our table and the food was not so great! Spoke to the general manager who acted like he was doing me a favor and gave us a 15.00 credit of our 42.00 bill! Left the [server] a ten dollar tip and will never return! The GM told me there were several health code violations and he "was trying" to get it together! try harder buddy! DO NOT go to this restaurant, my husband threw up and my son and I didn't even eat the food. Worst experience ever
     
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Soaring Consumer on 11/20/2013:
I suggest filing a complaint to the health department yourself, the more complaints they get they may be compelled to shut it down.
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Great Management Support
Posted by on
Rating: 5/51
GLEN CARBON, ILLINOIS -- We have been in the Denny's Restaurant in Glen Carbon several times in the past few months. Almost all of the times, China was the Manager on Duty. Most of the times we were there, we sat at the counter, so we had a closer view of the "team at work." And a TEAM it was - which is clearly a reflection of her leadership! You could see that China is one who "leads by example." She worked WITH her crew and they operated like a well-oiled machine. Furthermore, the atmosphere was upbeat and pleasant, even when it was very busy; and she kept it all running smoothly.

I am writing this to give credit where it is due, and to say that we believe China is worthy of your recognition. You probably already know what an asset she is to your company, as I can imagine we are not the first to write and tell you about her. We always look forward to going to Denny's in Glen Carbon. I wish we knew all the names of her crew, as they deserve kudos, as well. I do remember one. And that is Cheryl. She is always pleasant and acts like she's glad to see us.

I have one thing left to say and that is this: With employees like these, Denny's, you're looking good!

With Best Regards,
Bob and Cathy
     
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Just a Bad Dining experience...
Posted by on
Rating: 1/51
PALM SPRINGS, FLORIDA -- My wife and I went for a late night meal at this restaurant. We were seated quickly (the restaurant was almost empty) and were greeted by the manager (I believe that her name was Marilyn). She promptly took our order, we both ordered eggs in skillets and omelets. Marilyn was very attentive, but literally every 10 minutes she had been going outside to smoke, and when she returned we had to endure her breath (I'm guessing that she was smoking Newports by the stench, I was a smoker for many years, etc). We got our meals in about 10 minutes, no problems there. The eggs were literally still covered in vegetable oil and were undercooked as well. We just ate as much as we could stand to and left. Just an all around terrible experience.
     
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Zack on 11/14/2013:
Good for you, you got crappy food so you ate and left without paying your bill. But you should have said something.
firstborntriplet on 11/14/2013:
I can see why you just left without paying, but next time be careful in case they get your license plate number.
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Sunday Night Oct 13 Manager 8:30 Pm
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Rating: 1/51
HUMBLE HWY 59, TEXAS -- Rude belligerent would not admit the potatoes were not an up charge. She took them off but tried telling us there should have been a charge then verbally attacked me saying all her waitresses know about me! I thought she was nuts! She was yelling at me from her register while my 67 yr old fiancé and I were eating at the table!! All I tried to do was have her look at the menu so she would not tell her waitresses the wrong thing. She kept yelling at me! We paid our bill and I told her to start looking for another job. She then threatens to call the police! She followed fiancé and me to the car threatening us to call the police. Do yourself a favor if you want a relaxing dinner do not go there!!! Never seen such belligerence
     
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Half- Cooked Chicken, Slow Service
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Rating: 1/51
CLEVELAND, TENNESSEE -- I have been to Dennys a lot, mostly at night when it's not crowded. Tonight we had the worst service we have ever had. It took so long to get our food.

When we ordered, we ordered chicken to go for our dog. When we finally got our food, my husband's omelet did not have everything on it. What it did have was skimpy. I don't know if the people walking around were cooks, but they walked in and out a lot. When we got ready to leave our server went to get our to go order. The guy in back got smart with our server because he told him the chicken was to go. When we got home the chicken was pink. Needless to say, our dog didn't get her chicken. We had to throw it away.

I don't know if the lady in the green blouse was a manager or just a cashier but if it wasn't for her we wouldn't have gotten our drinks refilled. I thought maybe our server was new, but it wasn't his fault our food wasn't what it was supposed to be. The cooks should have been cooking instead of walking around. It wasn't only us that had to wait forever to get their food. I hope their food was better than ours. We will be going elsewhere from now on, but Dennys needs to hire a cook for night or teach the young man to cook.
     
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trmn8r on 10/06/2013:
I last ate food at Denny's back in 1998. It was horrible, and I assumed that was not atypical. My guess would have been they had food fit for a dog, but I see that is not always the case.
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Deplorable Conditions
Posted by on
Rating: 1/51
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was as piece of plastic from evidently a sack or something that had fallen in her chili. They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.

What can be done about such things? I do not believe in law suits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the soup was the topping on the cake.

Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.
     
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Joe moons on 07/27/2013:
Did you call the company complaint line ?
How does posting something here help you?
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Horrible and Disrespectful Staff
Posted by on
Rating: 1/51
BROOKVILLE, PENNSYLVANIA -- At first we were greated by a very friendly nice and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get somewhere WRONG the general managers name was Lacey and she was extremely rude did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were 'if we are not fast enough for you feel free to go somewhere else" needless to say we did and we will not return!!!!
     
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Restaurant Is Nasty, Run Down, and in Bad Need of Restoration's.
Posted by on
Rating: 1/51
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.

Support the hard working staff and manager and take some pride in your building and the Denny 's name. Make the needed upgrades to this building or shut it down.
     
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No respect for customers
Posted by on
Rating: 1/51
PALATINE, ILLINOIS -- When my husband and I went to the Dennys for breakfast late at night. We go to this Dennys a lot because it is on our way home. When we travel we always look for a Dennys. We know the food is good, place is clean, bathrooms are clean, and waiting staff is helpful. Last night we went into the Palatine Dennys and found it very loud. We asked our waiter to see if he could get their waiter to calm it down. Their waiter (a friend of the loud party) would not do it. Their waiter was Rafael. So ours had to talk to them. It got better and then got loud again.

Then our waiter went over to a group of ladies and told them the whole story! We didn't do anything wrong. We could not even talk! We have heard about restaurants to know our waiter should have kept his mouth shut! I am done at Dennys! We were stared down by the three people and our waiter told them everything. It was not their business!

We will have to look for another restaurant! No respect for customers!
     
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JAKFK on 03/25/2013:
If you have always enjoyed Denny's in the past, then why would you let one bad incident ruin that? My advice would be to just stopping going to this particular one in Palatine, and continue visiting the other locations.
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