KENTUCKY -- This morning we stopped at Denny's for breakfast after an early appointment. Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter. The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.
What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension. My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care. My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.
My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.
To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it. When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.
The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that. All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.
BROOKVILLE, PENNSYLVANIA -- On June 9, 2013 we stopped at Denny's in Brookville for dinner at 6:30 pm after traveling through Cook's forest. The waitress brought my husband cold coffee. After telling her, she then brought hot coffee but took 20 minutes to bring cream, which made his coffee cold again. Then he had to use the bathroom but the men's bathroom was being cleaned or so we thought. Apparently the bathroom door fell off the hinges that morning and they were fixing it, (must take 10 hours to put a door up!) when my husband returned after waiting 30 minutes they had put a vending machine in front of the door to keep people out.
Then my 89 year old disabled father had to use the restroom and it was still out of order, so he had to walk with a walker across the restaurant, across the attached convenience store into the bathrooms/shower area more than 50 feet away. My father can hardly walk 10 feet but when nature calls... When he entered the bathrooms/shower there was feces all over the toilet seat and on the wall! I would imagine the men employees at the restaurant had to use those same toilets! Did they wash their hands, I wonder? My father was very upset and exhausted, he has a bad heart and should never have walked that far to use the restrooms!
I complained to the manager who smirked and shrugged and said the door was being fixed. I said that's no excuse for not having a restroom open for the men closer to the restaurant. We won't be back! She just laughed and shrugged her shoulders. Also when we checked out of the restaurant no one was at the cashier desk, a line started forming of customers waiting to pay, some were talking about walking out without paying. After 7-8 minutes I went back to the kitchen to get someone to check us out. A young man came to the cash register finally! I hope he washed his hands!
EL PASO, TEXAS -- I am a retired U.S. Army Disabled Vet and also a retired Civilian Law Enforcement Officer. I have been regularly visiting Denny's, located at Montwood and George Dieter, El Paso, Texas, for nearly four years. Since this time, I have gotten acquainted with nearly every manager, Cook, Server, and even dish washers. One of the things and most important, things I have always done as a Leader/Supervisor, is to reward my employee(s) as needed, based upon their performance; as well, disciplined those that did not perform. One of the things that most bothered me, was a cook by the name of Juan **.
I have gotten to know him quite well, not as a friend, but an acquaintance. During my discussions with him, I found that he has been a dedicated cook with Denny's for over 20 years. I, having been going to Denny's for nearly four years, without any doubt, found Juan to be above and beyond, the best of cooks; not only as a cook, but the amount of time it takes him to provide a multitude of orders at a time.
As I conversed with Juan, he shared his salary and amount of pay he has been receiving. I was most astonished, Denny's, being a large franchise, paying this cook, dedicated to Denny's, such a minimal salary. Especially, knowing there have been several other large restaurants attempting to recruit him. I want to express that I am not a friend to this cook, but only an acquaintance, as I am with all employees. Going further, this Denny's has gone through a large turnover, due to the new Managers on board. Presently, Alex is the acting Manager.
He as well, is truly a professional, and has made changes better for the restaurant. However, while he may agree, does not have such authority to increase ones' pay. Once it goes above local level, the Manager and cook are at the mercy of regional and corporate level.
Denny's, being such a large franchise, can surely identify those such as Juan, and at least, increase their wages, as an incentive for their dedication, devotion to duty, and services they provide the customers. I assure all, if they devote a little time to evaluate these type employees, it is advantageous to the Denny's restaurant. Hoping a little time will be invested, and this individual will be rewarded as such. Thanking you for your time.
ANY STATE USA -- As a USA Over The Road Trucker, and also regular driving through the states. Denny's has many positives, and also negatives. The Waitresses, in most Denny's are very sociable, and friendly. They seldom give you any request as to the foods you must order, or to order any more than coffee, or a drink. (You must purchase something.)
Depending on the hour, which you arrive, and the place you choose to sit, is mainly directed by the receptionist waitress. Mostly you can sit where you wish, depending on the Denny's size, and hour. Sitting at the counter,
which is what most Denny's have, is optional all the time. Usually all you have to order is a drink.
A Bottomless cup of coffee, is great, or even tea. One can sit and talk with other customers, or just sit, and watch other people, or small talk with a waitress. The coffee usually flows, and even hours later, you can leave, or sooner. Another time to stop, and usually after a few times, you will be remembered. Once it's established, you are a Trucker, or a regular resident, you always have a great time, and good coffee.
When you are just a traveler, or an occasional patron, things are usually very different. If you don't tip well, or give too many request, or are impersonal, the waitresses may be a little irritable if you take their table when they need others to sit there, in rush hours. These people are usually treated in different ways, and soon leave.
Waitresses do not make much money, but some are actually wealthier than the customers they wait on. To many waitresses Denny's is just a place for them to do something, and get out of the house and make friends. Many waitresses in some Denny's, are poorer than most employees, so this is a different Denny's, as many are not located in wealthy areas or hire wealthy employees. Denny's is mostly a great place.
ROCKFORD, ILLINOIS -- I live in RockFord, IL. I went to Denny's with my husband, two grandchildren, and two of my daughters on April 15, 2009 at 11:46 a.m. Friday mid-morning. I was waited on by the same man that usually waits on my husband and I when we come to Denny's with a friendly smile always very helpful and tentative towards us during our meals. I don't know what this waiter did or didn't do but this manager scold this man as if you was talking to a child, she told him "and you said that you have been working here for 30 years and you didn't know to charge extra for cheese?"
She repeated his name again and repeated the same thing. He never raised his voice. He just stood as she continue to scold him. Well I thought this was the end of that but it wasn't. As we ate, this manager started again on this waiter but it was at the entrance of the restaurant this time. I did not know what he did or did not do. My grandchildren wanted to now why she was yelling at this man. I told them I had no idea but it is wrong to treat anybody this way.
I told them he is a human being that deserve respect at all times, whatever he was doing wrong she should have chosen a better way to talk to this waiter or should have taken him aside from the public and still this is no way to talk to anybody. I thought that the worker had a speech impediment but later I notice that he had a hearing-aid, I asked him when he came to our table what was his manager name. He told us. We told him how bad we felt. He was quite surprise that we heard what she told him, he said "I have been here so long that I just let it go over my head."
I told him that nobody has a right to talk to anybody in that manner. He said that we have come a long ways but still, we have a long ways to go, he said "have two choices - speak up or find another job." This Manager is in a position to lead. She needs to apologize to this waiter and really ask herself since she will be serving the public is this position for her? I want to ask her why did she treat him in such a disrespectful manner? Waiter you served us well. I hope the tip that we left you make up for what we witness and I pray that someone come along and offer you a good position where your service will be respected and appreciated.
ALTAMONTE SPRINGS, FLORIDA -- There are often times I am in the mood to eat breakfast food around lunch or dinner time and I want to go to Denny's. One Denny's restaurant that really stands out is Denny's Restaurant #7947 at the corner of State Road 436 and Cranes Roost Boulevard. The staff are very friendly and nice, the restaurant is maintained very well and the eating area is very clean, and the food is of higher quality and tastes significantly better than at the other local Denny's restaurants. It is always a pleasure to eat at this particular restaurant. Now I will share two unique circumstances that display the outstanding service of the staff.
A couple months ago, I was eating the usual with my mother and she was treating me. When it was time to pay, she realized that she did not have her pocketbook with all of her credit cards. The manager was very friendly about it, and she said that she could note it and we could come in at a later date to pay the bill. Needless to say we went right home and came right back to pay. She was very surprised by our quick return and we paid the bill. We could tell that we were valued as customers.
Just recently on Saturday February 28, we went to the restaurant again for the usual again with my mother. Once again we got a nice greeting from the friendly staff. We were seated at a nice booth and we placed our orders. Five minutes later a man ran in holding his child, one or two years old. The man was calling out for help and the child was unconscious and twitching. Immediately one staff member called 911 and the child was moved into a laying position on the cushion seat near the door. The staff were very attentive and two other customers knew exactly what to do.
It was made aware that the child was having a seizure and the child was not breathing. CPR was performed on the child and he was revived. Two minutes later the ambulance arrived and one staff member ran out to flag it. After the ambulance took out the child on a stretcher and took the father and son to the hospital, the food came out for everybody in its usual high quality. The waitress even apologized for the wait. The overall outstanding service at this restaurant in these situations is something to be honored. Kudos to the staff at Denny's #7947.
CARLSBAD, MINNESOTA -- My husband and I were on vacation in New Mexico, and after seeing the night bat flight (which is fabulous!) at Carlsbad Caverns, we went to the Denny's at 810 W. Pierce in Carlsbad. It was Saturday, September 27, 2008 around 8:15 p.m. When we were parking, we noticed 5 people, apparently both cooks and servers, standing at the back door smoking and laughing. We commented that we hoped someone was inside working.
We got seated promptly and there were only 6 or 7 tables occupied in the entire restaurant and about that many servers. After waiting an extraordinary long time for our server to take our order, we began watching the other tables and noticing people getting frustrated about no service. One family of 4 came in and waited about 15 minutes to get a menu. The father of another family finally got up and walked behind the counter trying to get someone's attention about their long wait to get food. When our food finally arrived, I had fallen asleep due to the long wait. My order was wrong, but I told the server not to correct it because we didn't have all night to wait.
Looking around, we noticed that we didn't see any workers in the restaurant. We went to pay for our check and had to wait for someone to show up to the register. Leaving the restaurant, we counted 6 employees standing outside again smoking and laughing while there were customers waiting for food, waiting for menus, and waiting for any attention at all. Among the employees, there was no adult supervision at all.
Before writing this post, I took the time to read all the other Denny's reviews on My3Cents and see our experience is similar to many others across the U.S. Denny's should be put out of their misery. They obviously aren't concerned about staying in business or trying to run a restaurant properly. I don't think we'll be going to another Denny's and repeat this experience.
DUARTE, CALIFORNIA -- My Godmother had lost her home so I decided to take her out for a slice of pie and coffee to make her feel better. I chose the one on Duarte, boy I made a bad choice. We begin to walk in. An older man was near the cashier. He look Indian to us. He asked us, "How many?" We said, "2 please!" He handed us the menu right there and told us to find our seats. I looked at my Godmother like what?
Anyway we sit ourselves down and try to forget what just happen. Being that we sat ourselves down the waitress takes a while to find out that we are there. I asked for a slice of cheesecake but they are out. I thought no big deal I will just get something else. So I now choose Apple pie.
While we are waiting for our Deserts why is it that the same gentlemen who handed us our menu is now seating everyone who comes in, now I'm pissed off! I mean what was so different from all of them than us. He walked every one of them to their table except us. So wrong!!! Here comes my pie. If you want to call it that. I'm looking at my pie all messy and everywhere it doesn't even look like a full slice of pie. Couldn't even eat it! Yuck! Guess the food goes with their service!
We pay and guess who is taking my cash? Yup that same old Indian Man. He even had the nerve to ask, "Everything OK?" I responded "No it's been better." He didn't even bother to ask what the problem was! Now I don't go to any Denny's due to this. I've told all my friends and family and If I hear anyone say they are going to the one on Huntington Dr. in Duarte I will tell them not to! He needs to be fired for this discrimination!
NORTH FT. MYERS, FLORIDA -- Dishonest... Yes I would say. N. Ft. Myers, Fl. Cleveland Ave. My friend and I went to Denny's Sat. March 29th, 2008 around 8:30PM. When we sat down at the table and the waitress took our drink order I showed her I had a coupon for buy one get one free lunch or dinner. We ordered and enjoyed the meal. The problem came when we went to leave, the waitress that came to ring up the meal, I gave her the coupon and she said she would have to get the manager cause she could not give us the buy one get one free price. When the manager came out she said, she would not honor the coupon, cause we had the senior citizen meal. WE DID NOT ORDER THE SENIOR CITIZEN MEAL and had not mention it at all to the waitress.
The manager and I went round and round and, SHE said we had to pay the full price, cause we ate the meal and did not say anything. The regular meal comes with 3 meat loaf pieces while the senior citizen meal comes with 2. I told the manager that it was their error and again, she said we ate it and we had to pay the full price. THE COUPON STATES THAT IS NOT TO BE USED WITH ANY OTHER DISCOUNTS. As the senior citizen meal is not a discount... It is a regular meal on the menu. If they consider it a discounted meal (which it should not be) the waitress should not have brought it in the first place.
Is it that they gave us the meal on purpose to get the full amount... As the waitress had said when I showed her the coupon, before we ordered... Her comment was "You will have to straighten that out when you leave". OR Are they trying to get out of honoring the coupons. Or is just down right poor management (and I assure the Manager is a Poor Manager) and help (I feel she did it intentionally). I cannot remember when I have ever complained about a service, but I assure that this has been an experience that should have never happened. BEWARE OF COUPONS... ESPECIALLY AT DENNY'S.
FLAGSTAFF, ARIZONA -- My party and I arrived at Denny's on New Year's Day 2008 and were promptly seated. Our waitress was working in our section at the time we were seated and continued to fill the drinks and attend to the needs of the customers around us, but did not come to our booth for over 30 minutes. When the waitress finally decided to stop at our booth to take our order, she muttered a scant and nearly inaudible apology and took our full order (we'd been waiting so long we had ample time to peruse the menu and select our entrees). She quickly served our drinks and then never returned.
During that time, she continued to serve the booths and tables around us, including those directly behind us and next to us, and she deliberately ignored all of our attempts to hail her. We could see her standing in the kitchen watching us and we could only wonder at her thoughts and intentions. Also, an elderly couple was seated in the other booth adjoining ours and were able to receive their drink order, and were then ignored as we were.
Finally, after it had been nearly 2 hours since we had been seated, we decided to leave. Our waitress saw us get up and leave but said nothing. We went to the register to pay for the drinks we'd ordered and to complain, and the kitchen manager came out requesting our table location so she could cancel our order, implying that after two hours our food hadn't even been started yet. We did not have to pay for our drinks (thanks), but we were not able to lodge a suitable complaint with them at the time.
I am concerned that we may have been victims of racial discrimination. As mentioned earlier, the waitress continued to serve the tables/booths around ours while willfully neglecting our booth and the booth of the elderly couple adjacent to us. Our waitress was Hispanic. The tables she was so diligently serving were full of Hispanic customers. My party was three Caucasians and one Asian, and the elderly couple was Caucasian.
What would you think? I don't know what the waitresses intent was, but I know what she communicated through her actions and that was that she was putting a priority on one set of customers over another set for one reason or another, and the conclusion we've drawn is we were discriminated against. We have written Denny's and are awaiting their response. We're not sure how we're going to proceed.