GLEN CARBON, ILLINOIS -- We have been in the Denny's Restaurant in Glen Carbon several times in the past few months. Almost all of the times, ** was the Manager on Duty. Most of the times we were there, we sat at the counter, so we had a closer view of the "team at work." And a TEAM it was - which is clearly a reflection of her leadership! You could see that ** is one who "leads by example." She worked WITH her crew and they operated like a well-oiled machine. Furthermore, the atmosphere was upbeat and pleasant, even when it was very busy; and she kept it all running smoothly.
I am writing this to give credit where it is due, and to say that we believe ** is worthy of your recognition. You probably already know what an asset she is to your company, as I can imagine we are not the first to write and tell you about her. We always look forward to going to Denny's in Glen Carbon. I wish we knew all the names of her crew, as they deserve kudos, as well. I do remember one. And that is **. She is always pleasant and acts like she's glad to see us. I have one thing left to say and that is this: With employees like these, Denny's, you're looking good!
PALM SPRINGS, FLORIDA -- My wife and I went for a late night meal at this restaurant. We were seated quickly (the restaurant was almost empty) and were greeted by the manager (I believe that her name was **). She promptly took our order, we both ordered eggs in skillets and omelets. ** was very attentive, but literally every 10 minutes she had been going outside to smoke, and when she returned we had to endure her breath (I'm guessing that she was smoking Newports by the stench, I was a smoker for many years, etc).
We got our meals in about 10 minutes, no problems there. The eggs were literally still covered in vegetable oil and were undercooked as well. We just ate as much as we could stand to and left. Just an all-around terrible experience.
HUMBLE HWY 59, TEXAS -- Rude, belligerent, would not admit the potatoes were not an upcharge. She took them off but tried telling us there should have been a charge then verbally attacked me saying all her waitresses know about me! I thought she was nuts! She was yelling at me from her register while my 67 yr old fiancé and I were eating at the table!! All I tried to do was have her look at the menu so she would not tell her waitresses the wrong thing. She kept yelling at me!
We paid our bill and I told her to start looking for another job. She then threatens to call the police! She followed fiancé and me to the car threatening us to call the police. Do yourself a favor - if you want a relaxing dinner do not go there!!! Never seen such belligerence.
CLEVELAND, TENNESSEE -- I have been to Denny's a lot, mostly at night when it's not crowded. Tonight we had the worst service we have ever had. It took so long to get our food. When we ordered, we ordered chicken to go for our dog. When we finally got our food, my husband's omelet did not have everything on it. What it did have was skimpy. I don't know if the people walking around were cooks, but they walked in and out a lot. When we got ready to leave our server went to get our to go order. The guy in back got smart with our server because he told him the chicken was to go. When we got home the chicken was pink. Needless to say, our dog didn't get her chicken. We had to throw it away.
I don't know if the lady in the green blouse was a manager or just a cashier but if it wasn't for her we wouldn't have gotten our drinks refilled. I thought maybe our server was new, but it wasn't his fault our food wasn't what it was supposed to be. The cooks should have been cooking instead of walking around. It wasn't only us that had to wait forever to get their food. I hope their food was better than ours. We will be going elsewhere from now on, but Denny's needs to hire a cook for night or teach the young man to cook.
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was a piece of plastic from evidently a sack or something that had fallen in her chili.
They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.
What can be done about such things? I do not believe in lawsuits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the soup was the topping on the cake. Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.
BROOKVILLE, PENNSYLVANIA -- At first we were greeted by a very friendly, nice, and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get somewhere - WRONG. The general manager's name was ** and she was extremely rude - did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were "If we are not fast enough for you feel free to go somewhere else." Needless to say we did and we will not return!!!
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.
Support the hard working staff and manager and take some pride in your building and the Denny's name. Make the needed upgrades to this building or shut it down.
PALATINE, ILLINOIS -- When my husband and I went to the Denny's for breakfast late at night. We go to this Denny's a lot because it is on our way home. When we travel we always look for a Denny's. We know the food is good, place is clean, bathrooms are clean, and waiting staff is helpful. Last night we went into the Palatine Denny's and found it very loud. We asked our waiter to see if he could get their waiter to calm it down. Their waiter (a friend of the loud party) would not do it. Their waiter was **. So ours had to talk to them. It got better and then got loud again.
Then our waiter went over to a group of ladies and told them the whole story! We didn't do anything wrong. We could not even talk! We have heard about restaurants to know our waiter should have kept his mouth shut! I am done at Denny's! We were stared down by the three people and our waiter told them everything. It was not their business! We will have to look for another restaurant! No respect for customers!
MERRILLVILLE, INDIANA -- This Denny's continue to have poor service. We visited this location and the service was super slow. The waitress brought coffee once! She took our order and never came back. We had to stop the manager and he literally served our table! He kept saying he was sorry but did not comp anything! Food was cold, not properly cooked and orders were broken up and brought out at different times! No syrup for all you can eat pancakes, no drink refills! We were a table of six!
Finally I grabbed THE waitress. And asked for the ticket. When she returned she stepped on my entire foot and didn't say a word! When asked if she felt an apology was in order she sighed and said sorry. Needless to say we won't be back ever! This was our third patronage in three straight weeks with the same sub-par food and service. I will discourage anyone I know or hear of who wants to go there. All six of us will. We really tried to be patient.
TEMPE, ARIZONA -- Last night a group of us went to Denny's for dinner to celebrate my sister in law's birthday. Our group consisted of 10 adults and 5 kids, ranging in ages from 3-7 years old. We were seated in a section of the restaurant that was separated from the rest of the diners. We had the whole section to ourselves. The kids all wanted to sit in a booth on their own. They were enjoying looking out the windows and were watching the cars go by and were laughing and talking amongst themselves.
Our waitress had already taken our order and we were waiting for our food when another employee approached the table. She told us that other diners had complained about the level of noise from the kids. She told us that the kids had to sit at our table and that we had to make them be quiet. She said it was against Denny's policy for kids to sitting at a different table than the adults.
One of the adults in our party asked to speak to a manager. The employee just said 'fine' and turned and walked away. The manager came over and we asked if it was okay for the kids to sit in their own booth next to our table. She explained that the kids were enjoying looking out the window. The manager was very nice and said that was fine, as long as the kids weren't running around the restaurant (which they weren't). We asked if it was against Denny's policy for the kids to be sitting in their own booth. She said no as long as we were nearby.
We also asked about the noise level of the kids. They were having a good time and we didn't think that the noise level was unacceptable. The manager said she has kids too and that she didn't think the kids were being too loud. We did tell her that the other employee should be updated on Denny's policies. She said she would talk to that employee and we thanked her for her time.
I am writing this as a compliment because the manager was very understanding and our waitress was wonderful. She was very patient with the kids and had a pleasant attitude the whole time she was waiting on us. I would also like to compliment the food. I haven't eaten at Denny's in a few years.
The food has really improved. I got a classic burger and seasoned fries. The burger was juicy and looked like someone had actually formed it into a patty before placing it on the grill because it wasn't perfectly round, like pre-shaped patties are. The fries were the best I've had in a while. I hardly ever eat more than a few fries with my meal as I do not care for salty foods. But I ate the entire plate of fries. I also noticed a lot more variety on the menu than before. With the exception of the rude employee, I enjoyed my dining experience at Denny's.