Denny's Restaurant - Page 2

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1.6 out of 5, based on 47 ratings and
95 reviews & complaints.

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Great Management Support
Posted by on
Rating: 5/51
GLEN CARBON, ILLINOIS -- We have been in the Denny's Restaurant in Glen Carbon several times in the past few months. Almost all of the times, China was the Manager on Duty. Most of the times we were there, we sat at the counter, so we had a closer view of the "team at work." And a TEAM it was - which is clearly a reflection of her leadership! You could see that China is one who "leads by example." She worked WITH her crew and they operated like a well-oiled machine. Furthermore, the atmosphere was upbeat and pleasant, even when it was very busy; and she kept it all running smoothly.

I am writing this to give credit where it is due, and to say that we believe China is worthy of your recognition. You probably already know what an asset she is to your company, as I can imagine we are not the first to write and tell you about her. We always look forward to going to Denny's in Glen Carbon. I wish we knew all the names of her crew, as they deserve kudos, as well. I do remember one. And that is Cheryl. She is always pleasant and acts like she's glad to see us.

I have one thing left to say and that is this: With employees like these, Denny's, you're looking good!

With Best Regards,
Bob and Cathy
     
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Just a Bad Dining experience...
Posted by on
Rating: 1/51
PALM SPRINGS, FLORIDA -- My wife and I went for a late night meal at this restaurant. We were seated quickly (the restaurant was almost empty) and were greeted by the manager (I believe that her name was Marilyn). She promptly took our order, we both ordered eggs in skillets and omelets. Marilyn was very attentive, but literally every 10 minutes she had been going outside to smoke, and when she returned we had to endure her breath (I'm guessing that she was smoking Newports by the stench, I was a smoker for many years, etc). We got our meals in about 10 minutes, no problems there. The eggs were literally still covered in vegetable oil and were undercooked as well. We just ate as much as we could stand to and left. Just an all around terrible experience.
     
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Zack on 2013-11-14:
Good for you, you got crappy food so you ate and left without paying your bill. But you should have said something.
firstborntriplet on 2013-11-14:
I can see why you just left without paying, but next time be careful in case they get your license plate number.
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Sunday Night Oct 13 Manager 8:30 Pm
Posted by on
Rating: 1/51
HUMBLE HWY 59, TEXAS -- Rude belligerent would not admit the potatoes were not an up charge. She took them off but tried telling us there should have been a charge then verbally attacked me saying all her waitresses know about me! I thought she was nuts! She was yelling at me from her register while my 67 yr old fiancé and I were eating at the table!! All I tried to do was have her look at the menu so she would not tell her waitresses the wrong thing. She kept yelling at me! We paid our bill and I told her to start looking for another job. She then threatens to call the police! She followed fiancé and me to the car threatening us to call the police. Do yourself a favor if you want a relaxing dinner do not go there!!! Never seen such belligerence
     
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Half- Cooked Chicken, Slow Service
Posted by on
Rating: 1/51
CLEVELAND, TENNESSEE -- I have been to Dennys a lot, mostly at night when it's not crowded. Tonight we had the worst service we have ever had. It took so long to get our food.

When we ordered, we ordered chicken to go for our dog. When we finally got our food, my husband's omelet did not have everything on it. What it did have was skimpy. I don't know if the people walking around were cooks, but they walked in and out a lot. When we got ready to leave our server went to get our to go order. The guy in back got smart with our server because he told him the chicken was to go. When we got home the chicken was pink. Needless to say, our dog didn't get her chicken. We had to throw it away.

I don't know if the lady in the green blouse was a manager or just a cashier but if it wasn't for her we wouldn't have gotten our drinks refilled. I thought maybe our server was new, but it wasn't his fault our food wasn't what it was supposed to be. The cooks should have been cooking instead of walking around. It wasn't only us that had to wait forever to get their food. I hope their food was better than ours. We will be going elsewhere from now on, but Dennys needs to hire a cook for night or teach the young man to cook.
     
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trmn8r on 2013-10-06:
I last ate food at Denny's back in 1998. It was horrible, and I assumed that was not atypical. My guess would have been they had food fit for a dog, but I see that is not always the case.
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Deplorable Conditions
Posted by on
Rating: 1/51
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was as piece of plastic from evidently a sack or something that had fallen in her chili. They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.

What can be done about such things? I do not believe in law suits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the soup was the topping on the cake.

Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.
     
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Joe moons on 2013-07-27:
Did you call the company complaint line ?
How does posting something here help you?
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Horrible and Disrespectful Staff
Posted by on
Rating: 1/51
BROOKVILLE, PENNSYLVANIA -- At first we were greated by a very friendly nice and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get somewhere WRONG the general managers name was Lacey and she was extremely rude did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were 'if we are not fast enough for you feel free to go somewhere else" needless to say we did and we will not return!!!!
     
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Restaurant Is Nasty, Run Down, and in Bad Need of Restoration's.
Posted by on
Rating: 1/51
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.

Support the hard working staff and manager and take some pride in your building and the Denny 's name. Make the needed upgrades to this building or shut it down.
     
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No respect for customers
Posted by on
Rating: 1/51
PALATINE, ILLINOIS -- When my husband and I went to the Dennys for breakfast late at night. We go to this Dennys a lot because it is on our way home. When we travel we always look for a Dennys. We know the food is good, place is clean, bathrooms are clean, and waiting staff is helpful. Last night we went into the Palatine Dennys and found it very loud. We asked our waiter to see if he could get their waiter to calm it down. Their waiter (a friend of the loud party) would not do it. Their waiter was Rafael. So ours had to talk to them. It got better and then got loud again.

Then our waiter went over to a group of ladies and told them the whole story! We didn't do anything wrong. We could not even talk! We have heard about restaurants to know our waiter should have kept his mouth shut! I am done at Dennys! We were stared down by the three people and our waiter told them everything. It was not their business!

We will have to look for another restaurant! No respect for customers!
     
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JAKFK on 2013-03-25:
If you have always enjoyed Denny's in the past, then why would you let one bad incident ruin that? My advice would be to just stopping going to this particular one in Palatine, and continue visiting the other locations.
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Terrible Service, Rude Wait Staff, Food Cold/Sub-Par
Posted by on
Rating: 1/51
MERRILLVILLE, INDIANA -- This Denny's continue to have poor service. We visited this location and the service was super slow. The waitress brought coffee once! She took our order and never came back. We had to stop the manager and he literally served our table! He kept saying he was sorry but did not compt anything! Food was cold, not properly cooked and orders were broken up and brought out at different times! No syrup for all you can eat pancakes, no drink refills! We were a table of six! Finally. I grabbed. THE waitress. And asked for the ticket. When she returned she stepped on my entire foot and didn't say a word! When asked if she felt an apology was in order she sighed and said sorry. Needless to say we won't. Be back ever! This was our third patronage in three straight weeks with the same sub-par food and service. I will discourage anyone I know or hear of who wants to go there. All six of us will. We really tried to be patient.
     
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trmn8r on 2013-03-24:
When I have repeated poor service, I now go elsewhere. It is so much easier than arguing with a manager, and more effective too.
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Company Policy
Posted by on
ALL -- I just read the article where police detectives were asked to leave a Kentucky Dennys restaurant because they were armed. I was a police officer for 33 years and have always enjoyed and supported Dennys. This liberal insulting policy is unbelievable in a democracy where police are our first line of defense from all threats. SHAME ON YOU. I WILL NEVER VISIT DENNYS AGAIN, SO YOU CAN REST EASY BECAUSE I AM ARMED AND DISGUSTED!
     
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trmn8r on 2013-01-04:
The article I read indicates plainclothes detectives with guns visible upset some patrons, and they complained. This is understandable.

Then a manager told them they couldn't have the guns on their person, and a general manager told them afterwards that the manager was MISTAKEN. The detectives left in a huff, and refused to pay for their meals. Then the chief banned his people from dining there.

From this account, the Denny's people overall acted more appropriately than the others. The manager made a mistake, and the GM corrected him. Sounds like it was blown out of proportion, so to speak.
ok4now on 2013-01-04:
If Denny's was robbed point of gun would they then expect the responding police to arrive unarmed?
bob932304 on 2013-01-04:
I found an article in policemag.com and Denny's had issued a statement. "Denny's later issued a statement saying the restaurant permits officers to carry firearms while eating and, "we regret any misunderstanding.""

A manager got a little over zealous.

Of course, this is a specific Denny's restaurant and not the chain's policy.
yoke on 2013-01-04:
If anyone overreacted it was the police officers.
Had anyone else walked out on the bill they would have been arrested.
If having their guns out upset patrons they should have apologized and put the guns out of sight of the customers. Not throw a temper tantrum and leave without paying. The manager was looking out for his other customers who were uncomfortable. Since we don't know the entire story I feel that Denny's did what they had to due to make ALL their customers comfortable.
Anonymous on 2013-01-04:
They were asked to leave before they had finished their meal. Why should they have to pay? They were asked to leave and they did. They did no wrong. The Denny's manager was wrong and I hope he feels like an idiot! I guess when Denny's gets robbed, he won't called the cops because they don't allow guns in Dennys!
lexophiliac on 2013-01-04:
Robbers wouldn't hang around Denny's waiting for the police to show up so using the argument about the cops not responding with guns in hand or holster to the call is ridiculous.
ript on 2013-01-04:
Don't believe everything you read, like 3rd party complaints.
jktshff1 on 2013-01-04:
Their badges were visible and their walkie talkies were on the table
justplainbrenda on 2013-01-04:
good review
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