JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00 am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the Hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order.
She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available.
After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 anything is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrassment to "Family" restaurants everywhere.
BELLMEAD, TEXAS -- I had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food. Before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if it's a to go order. I feel the company I work for has nothing on the Denny's I went to. It's way better. Good job Denny's in Bellmead TX.
ARLINGTON HIGHTS, ILLINOIS -- We have eaten here several times, but this past Thursday we stopped there for breakfast and the waiter brought me a cup of coffee! I was looking at the menu and didn't pay attention to my coffee cup until I went to take a sip, and I noticed red lipstick on my cup!!! It was a dirty cup, I called the waiter over and I pointed to the cup and he tried to make a joke out of it by saying it was mine. I said, "Do you see lipstick on me," and he laughed. I said, "Well I at least should get my Coffee free today," and no comment, well I still had to pay for my cup of coffee - now I wonder about their tableware's cleanliness!!!
Heck I could have made a big stink about by wanting to see a manager and I didn't. They could have given me a free cup of coffee or a free Breakfast - even Better!!! I'm not going to lie - we always enjoy Denny's food not a problem there but I felt the waiter could have at least gave me my coffee free but he didn't even offer!
EUSTIS, FLORIDA -- I was in your Denny's Restaurant in Eustis, Fl last week 11/18/13 and again today 11/25/13 and ordered the same items from your menu. Last week I paid $3.21 and today $4.38. My order was from the $2.00 menu and it was biscuit, gravy, and hash browns and also ordered coffee.
I am a senior citizen and am on a fixed income, so I have to make my money stretch as far as I can. The price was one thing, but the rudeness of the manager was another. There was no reasoning with him. I checked out around 10:30 am so he should be easy to track down and have this addressed to him and correct such behavior. There are too many places to go that you can be treated with respect.
OAKLAND, FLORIDA -- Our service person was excellent. The building was dirty, multiple flying bugs that landed on our forks and food, parts of the ceiling falling onto our table and the food was not so great! Spoke to the general manager who acted like he was doing me a favor and gave us a 15.00 credit of our 42.00 bill! Left the server a ten dollar tip and will never return! The GM told me there were several health code violations and he "was trying" to get it together! Try harder buddy! DO NOT go to this restaurant, my husband threw up and my son and I didn't even eat the food. Worst experience ever.
GLEN CARBON, ILLINOIS -- We have been in the Denny's Restaurant in Glen Carbon several times in the past few months. Almost all of the times, ** was the Manager on Duty. Most of the times we were there, we sat at the counter, so we had a closer view of the "team at work." And a TEAM it was - which is clearly a reflection of her leadership! You could see that ** is one who "leads by example." She worked WITH her crew and they operated like a well-oiled machine. Furthermore, the atmosphere was upbeat and pleasant, even when it was very busy; and she kept it all running smoothly.
I am writing this to give credit where it is due, and to say that we believe ** is worthy of your recognition. You probably already know what an asset she is to your company, as I can imagine we are not the first to write and tell you about her. We always look forward to going to Denny's in Glen Carbon. I wish we knew all the names of her crew, as they deserve kudos, as well. I do remember one. And that is **. She is always pleasant and acts like she's glad to see us. I have one thing left to say and that is this: With employees like these, Denny's, you're looking good!
PALM SPRINGS, FLORIDA -- My wife and I went for a late night meal at this restaurant. We were seated quickly (the restaurant was almost empty) and were greeted by the manager (I believe that her name was **). She promptly took our order, we both ordered eggs in skillets and omelets. ** was very attentive, but literally every 10 minutes she had been going outside to smoke, and when she returned we had to endure her breath (I'm guessing that she was smoking Newports by the stench, I was a smoker for many years, etc).
We got our meals in about 10 minutes, no problems there. The eggs were literally still covered in vegetable oil and were undercooked as well. We just ate as much as we could stand to and left. Just an all-around terrible experience.
HUMBLE HWY 59, TEXAS -- Rude, belligerent, would not admit the potatoes were not an upcharge. She took them off but tried telling us there should have been a charge then verbally attacked me saying all her waitresses know about me! I thought she was nuts! She was yelling at me from her register while my 67 yr old fiancé and I were eating at the table!! All I tried to do was have her look at the menu so she would not tell her waitresses the wrong thing. She kept yelling at me!
We paid our bill and I told her to start looking for another job. She then threatens to call the police! She followed fiancé and me to the car threatening us to call the police. Do yourself a favor - if you want a relaxing dinner do not go there!!! Never seen such belligerence.
CLEVELAND, TENNESSEE -- I have been to Denny's a lot, mostly at night when it's not crowded. Tonight we had the worst service we have ever had. It took so long to get our food. When we ordered, we ordered chicken to go for our dog. When we finally got our food, my husband's omelet did not have everything on it. What it did have was skimpy. I don't know if the people walking around were cooks, but they walked in and out a lot. When we got ready to leave our server went to get our to go order. The guy in back got smart with our server because he told him the chicken was to go. When we got home the chicken was pink. Needless to say, our dog didn't get her chicken. We had to throw it away.
I don't know if the lady in the green blouse was a manager or just a cashier but if it wasn't for her we wouldn't have gotten our drinks refilled. I thought maybe our server was new, but it wasn't his fault our food wasn't what it was supposed to be. The cooks should have been cooking instead of walking around. It wasn't only us that had to wait forever to get their food. I hope their food was better than ours. We will be going elsewhere from now on, but Denny's needs to hire a cook for night or teach the young man to cook.
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was a piece of plastic from evidently a sack or something that had fallen in her chili.
They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.
What can be done about such things? I do not believe in lawsuits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the soup was the topping on the cake. Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.