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Denny's Restaurant Consumer Reviews - Page 3

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Bad customer service. Will not return to any Denny's.
By -

DUARTE, CALIFORNIA -- Below is an email I sent to Denny's through their website. I did receive a response asking for my telephone number, but was never contacted. Since the incident, I have not returned to any Denny's and am not planning to. I have convinced several friends and family members to stay away from Denny's.

Let me begin by saying that before 3/31-4/1/06 I was a very satisfied Denny's customer. I loved the food, atmosphere, and the friendly employees. My girlfriend and I would go to Denny's every week, but since then I have not returned to any of your restaurants.

On 3/31 a friend and I went to a concert an hour and a half away from our homes. The concert ended late so we arrived back to our area around 12:30 am PDT on 4/1/06. We decided to go to the Denny's in Duarte since neither of us had eaten the whole night. Like I said, Denny's has always been a favorite of mine and I always enjoyed the experience. So the host sat us and we ordered our drinks and food. As we waited for our drinks we noticed a friend of ours was sitting close by with a group of his friends. At that time the waitress came over with our drinks. As she went to place the tray of drinks on our table, my drink tilted and fell.

My diet coke spilled all over my pants and the lower part of my shirt. Ice cubes were everywhere. The waitress began to apologize and I could tell it was an accident. She quickly ran to get some towels. She came back quickly with towels and I could see how embarrassed she was. I understand how these things happen. Even though this had never happened to me before I knew it was an accident and had confidence the manager would take care of everything. So we waited for our food with my pants completely wet and soaking through to my boxers. It was a cold night and I was shivering the whole time. Forty-five minutes later we received our food.

The waitress tried to make things better by offering me a free dessert. I declined her offer. I have never ordered a dessert since the food always fills my hunger. I still thought the manager would surely do something to satisfy me. I thought at least he would comp me for a part of my meal. So we ate and the waitress brought us our bill. The bill was for the total amount so I asked to speak to the manager. I believe the manager's name was Daniel. I explained to Daniel what had happened and how cold and upset I was. I told him that I did not expect to pay full price for my meal.

At first he thought I had spilled the drink on myself, and told me to pay full price. I quickly explained his waitress had spilled it over me. He gave the waitress a look as she stood next to him. I thought he would correct his attitude and fix the bill appropriately. Instead he said I would have to pay the full bill and he would reimburse me for cleaning my pants. He gave the bill to an employee and walked away. He didn't apologize or do anything to change my mood. The employee that was charging me was very nice. In fact every employee in that restaurant was nice and polite except for the manager. I expected the manager to be the most customer friendly, but I was wrong.

I have not gone back to give the manager my bill from the cleaners. The restaurant is almost 9 miles away, so I'm not going to drive back for the value to clean my pants and shirt. I was very upset with how the manager treated me. I am a college student and I have learned that the number one component of any business is your customers. I was disrespected and embarrassed. I have not and will not ever go back to any Denny's. I understand that this doesn't happen at every restaurant, but I expect the best from Denny's.

I expected a Denny's manager to know that it is easier and cheaper to keep an established customer than to acquire a new one. All he had to do was comp me a few dollars and I would have walked away happy. Instead I walked away cold and upset. A few dollars would have kept my loyalty. I thank you for your time.

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Do Not Buy Any Kind of Drink at Denny's. Their Policy to the Waiter Is, "One Cup That's It"
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

VISALIA, CALIFORNIA -- I was asked at Denny's if I would like coffee for my beverage. I then ask "Do you give refills?" She answered "Oh, yes" and I replied "Then I'll have a cup" (Knowing that this is not their "secret" policy, because of many past examples of service and watching their other tables also). I think that Denny's Restaurant's slogan should be called "One cup that's it" (This is true of all Denny's Restaurants).

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Horrible Service
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

EL PASO, TEXAS -- We waited for at least 15 minutes to get our drink ordered then another 10 minutes to get our drinks out. Our food took approximately 30 minutes. Once we had our food we were never waited on. We never received refills or anything. When we paying out we asked to speak to the manager, the manager never came out.

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Discounts; Military and Seniors
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BYRON, GEORGIA -- Our son and grandkids were here for Christmas and they wanted to go to Denny's. The food was OK; but next to the cash register, they had a sign stating 10% discount for military. Our bill was $102.22 if I remember correctly. The cashier said that the discount policy have changed and now is the amount of the smallest meal. So, our bill was $100.12. They discounted the price of the Mozzarella Cheese Sticks!! $2.10. Also, unless you are member of AARP, you cannot get senior's discount.

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The Restaurant Was Very Cold
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BROWNSVILLE, TEXAS -- The restaurant was very cold due to a non-working heater. Food and drinks got cold very fast. We complained to the waitresses. Manager hadn't paid attention to the workers' complaints since the first day heater stopped working.

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Cold Cold Food
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

MILPITAS, CALIFORNIA -- We are regular customers and the service and food are usually very good. Today the food was very cold. We told the waiter and he was totally unimpressed. We were really disappointed because we like Denny's.

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Bad Cooking and Quality of Food
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

AUSTIN, TEXAS -- Cob salad seemed like leftover chicken, leftover bacon. Omelet does something to your stomach. Recommend cook be instructed. Perhaps health inspection due.

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Rude Management, Dirty Deplorable Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAYTONA BEACH, FLORIDA -- Visited the location in Daytona Beach, Florida. The service by the waiter named Corey was the only thing worth the visit. He did a great job. The walls had black mold, the ceiling leaked on me, the manager took my husband's pancakes from his order and loudly. So I plan to complain further. The dripping ceiling dropped water or whatever it was in my food!! Disgusting.

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Prime Rib Cobb Salad?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST SENECA, NEW YORK -- This noon I ordered a prime rib cobb salad. Where's the Beef? There was a few scraps. When I asked the waitress about the amount or lack of "prime rib" in this salad, she explained this was a measured amount. After patronizing Denny's for several years, I think I'll take my business to Bob Evans - they give you a lot better value for you money.

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Not so good
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CAMBRIDGE, OHIO -- Well we got really greased fish that was fried in OLD grease. Eww. My chicken pot pie wasn't even fit to eat. I sent it back. They didn't make it right. Then I ordered a strawberry sundae. It wasn't good. THEY NEVER MADE ANY OF IT RIGHT!

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Denny's Restaurant Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 51 ratings and
99 reviews & complaints.
Contact Information:
Denny's Restaurant
203 East Main Street
Spartanburg, SC 29319-9966
864-597-8000 (ph)
www.dennys.com
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