Denny's Restaurant - Page 3

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1.5 out of 5, based on 49 ratings and
97 reviews & complaints.

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Terrible Service, Rude Wait Staff, Food Cold/Sub-Par
Posted by on
Rating: 1/51
MERRILLVILLE, INDIANA -- This Denny's continue to have poor service. We visited this location and the service was super slow. The waitress brought coffee once! She took our order and never came back. We had to stop the manager and he literally served our table! He kept saying he was sorry but did not compt anything! Food was cold, not properly cooked and orders were broken up and brought out at different times! No syrup for all you can eat pancakes, no drink refills! We were a table of six! Finally. I grabbed. THE waitress. And asked for the ticket. When she returned she stepped on my entire foot and didn't say a word! When asked if she felt an apology was in order she sighed and said sorry. Needless to say we won't. Be back ever! This was our third patronage in three straight weeks with the same sub-par food and service. I will discourage anyone I know or hear of who wants to go there. All six of us will. We really tried to be patient.
     
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trmn8r on 03/24/2013:
When I have repeated poor service, I now go elsewhere. It is so much easier than arguing with a manager, and more effective too.
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Company Policy
Posted by on
ALL -- I just read the article where police detectives were asked to leave a Kentucky Dennys restaurant because they were armed. I was a police officer for 33 years and have always enjoyed and supported Dennys. This liberal insulting policy is unbelievable in a democracy where police are our first line of defense from all threats. SHAME ON YOU. I WILL NEVER VISIT DENNYS AGAIN, SO YOU CAN REST EASY BECAUSE I AM ARMED AND DISGUSTED!
     
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trmn8r on 01/04/2013:
The article I read indicates plainclothes detectives with guns visible upset some patrons, and they complained. This is understandable.

Then a manager told them they couldn't have the guns on their person, and a general manager told them afterwards that the manager was MISTAKEN. The detectives left in a huff, and refused to pay for their meals. Then the chief banned his people from dining there.

From this account, the Denny's people overall acted more appropriately than the others. The manager made a mistake, and the GM corrected him. Sounds like it was blown out of proportion, so to speak.
ok4now on 01/04/2013:
If Denny's was robbed point of gun would they then expect the responding police to arrive unarmed?
bob932304 on 01/04/2013:
I found an article in policemag.com and Denny's had issued a statement. "Denny's later issued a statement saying the restaurant permits officers to carry firearms while eating and, "we regret any misunderstanding.""

A manager got a little over zealous.

Of course, this is a specific Denny's restaurant and not the chain's policy.
yoke on 01/04/2013:
If anyone overreacted it was the police officers.
Had anyone else walked out on the bill they would have been arrested.
If having their guns out upset patrons they should have apologized and put the guns out of sight of the customers. Not throw a temper tantrum and leave without paying. The manager was looking out for his other customers who were uncomfortable. Since we don't know the entire story I feel that Denny's did what they had to due to make ALL their customers comfortable.
Anonymous on 01/04/2013:
They were asked to leave before they had finished their meal. Why should they have to pay? They were asked to leave and they did. They did no wrong. The Denny's manager was wrong and I hope he feels like an idiot! I guess when Denny's gets robbed, he won't called the cops because they don't allow guns in Dennys!
lexophiliac on 01/04/2013:
Robbers wouldn't hang around Denny's waiting for the police to show up so using the argument about the cops not responding with guns in hand or holster to the call is ridiculous.
ript on 01/04/2013:
Don't believe everything you read, like 3rd party complaints.
jktshff1 on 01/04/2013:
Their badges were visible and their walkie talkies were on the table
justplainbrenda on 01/04/2013:
good review
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Cold Food
Posted by on
Rating: 1/51
MIDLOTHIAN, VIRGINIA -- 1st visit - I brought my wife for breakfast. We were both served runny eggs (hers were sunny-side up and mine were scrambled)
2nd visit - My wife brought a coworker for lunch. The coworker got food poisoning and puked before she could even leave.
3rd visit - Last chance! My wife and I ordered the turkey and stuffing from the new "Hobbit" menu. The turkey and gravy were served CHILLED! Honestly, the cranberry sauce was warmer. I thought it was illegal to serve meat that hadn't been freshly cooked to a temperature high enough to kill Salmonella. We won't return!
     
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DebtorBasher on 11/23/2012:
Your wife gave them more chances than I would have.
ok4now on 11/23/2012:
Puked on the 2nd visit from food poisoning and you returned???
Alain on 11/23/2012:
Let Denny's corporate know about the problems at this franchise location: http://dennys.com/#/about Ask that this be brought to the attention of John Miller (CEO&Pres.) and Frances Allen (exec. VP, marketing). Maybe it'll actually get to them and add some punch.
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Terrible Experience
Posted by on
Rating: 1/51
SOUTH CAROLINA -- We went to eat at 800 South Kings Highway, Myrtle Beach. First, my niece's eggs were supposed to be over-easy, they were hard, when wesent them back they were barely different. We asked to just take that meal off the bill. The waitress said she would send the manager over but he never came. Finally when we got a refill on soda and notice, I said a refill. I asked about the store home number or any contact info. So while we are waiting we watched a girl getting her hair and makeup done behind the wall where the drinks are fixed. Then they all moved to the register to ring up our bill which was $51.04 and one of the girls was still standing there stroking another waitress' hair. By this time the manager I think her name was Tia came over and was very, very nice and said she would take care of the problem. But one can only hope.
     
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Rude Waiter
Posted by on
Rating: 1/51
CYPRESS, TEXAS -- I visited Denny's in Cypress TX 77429 at the corner of HWY 290 and Spring Cypress Rd at 06:00 am. The waiter dropped the menu in front of me without saying anything. After five minutes he was just standing about 5 feet from me and I said, "I am ready to order." He asked, "What do you want?" I asked if there was some type of problem. He said in a very loud voice, "Yes there is." and started walking towards me saying something like every dam week------ I stood up and backed out the door feeling very threatened. The waiter's name is Larry. He acted like he wanted to get into a fight!!!!!!!!!!! I didn't want to fight.

The next time I will call the police!!!!!!!!!!!!!!
     
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Slimjim on 09/27/2012:
Any idea why this waiter doesn't obviously like you? Clearly he has a grudge. Can you recall having any previous problems with him on other occasions or perhaps forgetting to tip in the past?
madconsumer on 09/27/2012:
for personal safety, calling the police and filing a report would be the best thing to do.
melissa253 on 09/27/2012:
For personal safety, stay out of this Denny's
trmn8r on 09/27/2012:
Sounds like Larry skipped his morning cup of Jo, or maybe had too much.

I'd go elsewhere. but it doesn't take much to make me avoid Denny's.
melissa253 on 09/28/2012:
Denny's. Village Inn. I-Hop are all interchangeable. So, if you like the food, try one of these other places.
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Rude Manager
Posted by on
Rating: 4/51
NORTHRIDGE, CALIFORNIA -- I approached the register to pay my tab (Order no. 391270, Date 07-25-2012, 2:18 pm).

Usually I am greeted by an employee taking my payment, always pleasant and courteous. In this case the manager (Arturo [snip]), who had never before taken my payment, simply stared at me without saying a word. Annoyed by this discourtesy, I just stared back at him for a few seconds, then I said to him, "Do you speak?" Then he did.

When I presented my VISA card, he asked for ID. I explained that I had recently lost my billfold with ID. I had received the replacement VISA card but no other replacement cards yet. He insisted that he must have ID. (My VISA card is for debit, not credit. On that date there was slightly under $2,000 in my checking account. The amount of my check was $19.65). I told him that I, with a friend, routinely patronize this store about twice a week and have done so for at least three months. And that I had never been asked for ID!

Still the manager balked, directing my attention to a sign near the register stating that ID will be solicited under certain conditions. I repeated that in approximately 24 previous meals at this store over the last three months, never once had the acting cashier ever asked for ID, nor directed my attention to the sign. I replied, of course, that in any event there was firmly established precedent for my not needing to present ID.

I needed a haircut; maybe that's what offended him.

Lawrence E [snip]
     
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MRM on 07/26/2012:
I'm sure he wasn't discrimimnating against because of the haircut. Hes just doing his job. With identify thefts going on these days, be glad that hes goes the extra step, asking for ID as a lot of store clerks don't ask for ID.
trmn8r on 07/26/2012:
I can't agree with you regarding precedent - IMO it does not apply.

I don't see evidence that the manager was offended, but it appears that you were. Both by the manager's lack of greeting you, and the manager asking to see ID. If that card is branded VISA and it isn't signed, I believe requesting ID is the proper thing to do. I actually always appreciate it when venders ask for my ID - I don't sign my cards on purpose. Very few do, though they are supposed to.
clutzycook on 07/26/2012:
Sounds like the manager was being passive aggressive because you called him out on his less than courteous behavior.
Kris10 on 07/26/2012:
So, how was the bill paid then? I know certain places do require ID with a card, credit or debit and though they may not always ask for it, can at will. It sounds like this manager was having a bad day and took it out on you because you asked him if he spoke.
Nohandle on 07/26/2012:
I can't speak for other members but by golly when I walk up to pay my bill I at least expect to be acknowledged not glared at. Years ago I would have probably put up with it, but no more.

I also don't have a problem with additional identification being requested especially with a photo ID as proof I am who I say I am. Talk to some members around here who were charged on their cards, cried "foul" and blamed the business for accepting their credit card which had been stolen. It honestly takes a few days to alert your card companies your wallet is missing. Thieves don't take long to do whatever they wish with your information.
danny54 on 07/26/2012:
I'm one of those who does sign the back of my credit and debit cards, but I also put "see ID" next to my signature. It's a little disconcerting to see how many cashiers look at that and still don't ask for ID. Fortunately, that doen't happen too often as we generally go places that have card swipe machines that customers use.
MRM on 07/26/2012:
Danny, I, too, put "check ID' on the back, but I don't put my signature.
SteveWiginowski on 07/26/2012:
With my CC, it says that it's not valid unless signed. To me, that means that if someone tries to use a card that says "See ID", then the card isn't valid since its not signed. I think I may have had this discussion with a customer when I worked as a cashier many years ago.
DebtorBasher on 07/26/2012:
I have 'See ID' on my cards.
Steve, that may be true, but I don't think there are too many cashiers who are aware of which CC companies have that policy...unless there's been a problem and they have been notified of it. But, I don't know who would complain unless someone steals someone's card and THEY can't use it, which is the reason for it in the first place.
MRM on 07/26/2012:
Steve, I have "check ID" on my card, but no signature and I've used the card numerous times without any problems. And majority of the times they don't even turn the card back over to check for signature. All it matters to them is that the drivers license must match the name on front of the card.
melissa253 on 09/28/2012:
On the back of my Visa card I wrote 'Ask for ID'
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Smoking
Posted by on
Rating: 2/51
PORTAGE, INDIANA -- We are very frequent customers at Denny's in Portage, IN. The smoking section is in the far corner of the building but as soon as you come in the doors, you are overcome by the smell of smoke.

We sit in the very front of the restaurant by the door and by the time we leave, I am having a hard time breathing and my clothes reek of cigarette smoke.

Please, Please get with the program and make your facilities all non smoking. I know smokers can get through one meal without a cigarette. The do it all the time at other restaurants.

     
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old fart on 02/20/2012:
I thought non smoking was the rule in all Denny's.. It is in Michigan...

About the only place left to smoke is in your own house.
JISCal2 on 02/20/2012:
OF, I think it depends on the state you are in. Smoking in any restaurant shouldn't be allowed.
tnchuck100 on 02/20/2012:
Smoking should be up to the individual restaurant. If it allows smoking and it is not your bag then eat elsewhere. There are many that don't allow smoking. There is enough to go around and make everybody happy. Except those who insist on imposing their preferences on others.

John is right. A lot of states have implemented laws prohibiting smoking in all public buildings, restaurants, hospital, etc.
Anonymous on 02/20/2012:
OF, it's a Michigan thing. I'm here in Michigan, too (West side). As I recall, smoking is not allowed in any business, including businesses that do not have customers who come in off the streets. Any smoking done in public must be at least 25 feet away from any door or air vent.

The only exception are casinos. I think all of them, not just the Native American ones.

Thank God I quit smoking, or I would be miserable.
Venice09 on 02/20/2012:
I'm so grateful smoking is banned almost everywhere in New York. It allowed my kids to grow up in an environment a lot healthier than the one I grew up in.
Cwazychicken on 02/20/2012:
As a smoker, I agree with you. Its not hard to go outside and smoke while waiting for the meal or wait til after its done. I know my habit is my own and I sure as heck don't want to ruin anyone elses meal.

Btw smoking has been banned in South Dakota video poker casinos. However, the big native American casinos still allow you to smoke I believe.
jktshff1 on 02/21/2012:
I'm with tnchuck. If ya don't like the "rules" of the business, stay away, don't spend your money there. The gubment needs to keep their noses out of private businesses. If you were really worried about your health, YOU would take the PERSONAL RESPONSIBILITY of staying away.
This coming from an ex smoker.
Anonymous on 02/21/2012:
Eating at any particular restaurant is a choice, not an entitlement. Personally, I can't stand eating at peanut bars/restaurants where they have shells strewn all across the floor. Instead of asking they sweep it up, I simply choose to eat somewhere else.

I could think of countless other examples, and others could rebuttle as well, but at the end of the day...their business...their rules.
Churro on 02/21/2012:
It seems bizarre in 2012 restaurants still allow smoking especially a national chain. Although I agree with other's it's not the governments place to step in on this, I equally believe restaurants need to be totally smoke free. Smoking in a restaurant is just gross.

Make some noise. Get your non-smoking friends to make some noise as well. Boycott restaurants that allow smoking. Remember, there's by far more non-smokers than smokers. Let's see if Indiana can do it right with public pressure instead of abusive state legislation.

Good review!
CowboyFan on 02/21/2012:
If you don't like smoke, don't eat there. People who don't smoke can stand to smell a little smoke for an hour or so. Restaurants should be free to cater to the customers they want.

Interestingly, Florida is running these ads to encourage people to quit smoking, which say how quickly one begins to gain back their health when they stop smoking. A corollary of that would be: if you are a non-smoker, smelling cigarette smoke for a little while is going to be corrected by your body in a very short time (I'm not talking about someone who lives with a smoker and breathes it regularly for hours everyday). Logically, minimal exposure on an irregular basis would seem to have no affect, from the facts presented in these Florida ads.
Anonymous on 02/21/2012:
Here in WA, a bill is being proposed to pass a law making it illegal to smoke in a vehicle with passengers under age 18 in it. I'm 100% for it.
Churro on 02/21/2012:
You can never have too many laws.
Anonymous on 02/21/2012:
I'm for these laws. Why should other patrons who do not smoke have to inhale someones second hand smoke.
Slimjim on 02/21/2012:
They don't and can choose an establishment that doesn't not allow smoking.
Anonymous on 02/21/2012:
Before AZ passed its smoking ban. I couldn't eat out anywhere without having a cloud of smoke coming my way. Even in the non smoking section.

I smoke every now and then but I make sure I find a secluded area as to not bother anyone else around me.
Churro on 02/21/2012:
I think Ayn Rand said it best...

"It is only on the basis of property rights that the sphere and application of individual rights can be defined in any given social situation. Without property rights, there is no way to solve or to avoid a hopeless chaos of clashing views, interests, demands, desires, and whims."

I had a college professor who advocated only property owners should be given the right to vote. At the time I thought he was fn crazy but then again I was just a punk kid and still had plenty of growing up left to do. The older I get the more I see he had a valid position.

Yeah, that's right, I'm defending the feudal system. What of it?
Old Timer on 02/21/2012:
We have a few cities out here that have banned smoking 100%, everyplace. I enjoy a fine cigar once and awhile, glad I can still do that in my own backyard. There is probably some group out there trying to get rid of that now too.

I agree 2nd hand smoke is the pits. I remember never wanting the back rows of planes because that's where they put the smokers.
Anonymous on 02/21/2012:
When it comes to businesses, I agree they have the right to allow smoking or not. When it comes to children, some parents are too stupid to make good decisions...and hence why some of these laws are necessary.
Churro on 02/21/2012:
Indeed, the government is better suited to make decisions concerning child rearing than the child's parents.
clutzycook on 02/21/2012:
Churro, are you being serious with the government doing the parenting? As far as property owners only having the right to vote, I can see your point although it won't keep the idiots out of the voting booths. A lot of them own property too!
FoDaddy19 on 02/21/2012:
I agree with the "If you don't like it, go somewhere else" train of thought. If a private business wants to allow smoking that's their prerogative. If an individual doesn't want to deal with the smell or sight or even the potential health risks of 2nd hand smoke, then that person is free to support an establishment that has a no-smoking policy.

In the interest of disclosure, I smoked for about 8 years but largely quit a few years ago. I'll still have a smoke every now and them (maybe one a month). However. I do feel that private establishments should be able to have their own smoking polices. Perhaps this Denny's has a large clientele that smokes and that the management feels that instituting smoking ban would drive more business than it would gain.
old fart on 02/21/2012:
The smoking ban in Michigan killed the business in most bars here...How can you drink a couple of beers without a ciggie in one hand???!!!
Nohandle on 02/21/2012:
In my state, thus far, it's a private business owner's decision to allow or disallow smoking. A very popular local bar/pub, also serving appetizer type foods, had heard some complaints concerning smoking being allowed inside. An informal type survey was posted on a local website plus cards were available at the door to complete. The majority voted against smoking in the establishment and it was publicized "No Smoking". Approximately 4-5 months later the place closed from lack of business.

Where were all those non-smokers who had complained? They then had a smoke free place but the complainers chose to go elsewhere obviously. The thoughts going through some minds is a bit overwhelming. Do you really want to eat at a particular place and would go there if not for the smoke or do you just enjoy complaining?

I really wonder when the smoke patrol will follow someone home to make certain there is no smoking in the home. Oh well, carry on.
Venice09 on 02/21/2012:
When smoking was allowed in restaurants, I always felt sorry for the non-smoking employees. They were exposed to second hand smoke for extended amounts of time on a regular basis. It also made it difficult for non-smokers to eat out because smoking was allowed everywhere. Banning smoking in restaurants was one of the best laws ever passed in New York. I can't imagine ever going back to the old way.
Churro on 02/21/2012:
I could be wrong but I'm assuming none of us were alive during slavery times so any non-smoking employee seen working around cigarette smoke was doing so by *choice*.

I don't know why but an increasing number of Americans seem genuinely offended by the concept of "choice".
Venice09 on 02/21/2012:
Some people who wait tables for a living may not have another choice. They were stuck with the second hand smoke.
Churro on 02/21/2012:
The thirteenth amendment to the United States constitution gives everybody 'another choice'. If one chooses not to exercise that choice they still have made a choice.

What people really want is to force a choice on somebody else and not themselves.
Venice09 on 02/21/2012:
I suppose the people who are only qualified to wait tables to support themselves could choose to go on assistance instead of being exposed to second hand smoke.
Starlord on 02/22/2012:
What irks me more than the smoking bans is they banned smoking, but the waitresses douse themselves in pints or quarts of cheap perfume, and the food tastes like the perfume. Your sense of taste is tied to your sense of smell.
tnchuck100 on 02/22/2012:
50 years ago this was not even an issue. The only place you could not smoke was in an elevator. Almost no one complained about smoking.
Venice09 on 02/22/2012:
I complained. But no one listened because I was just a kid.

Fifty years ago, no one knew how harmful it was or how many deaths it would cause. We know better now. Progress is not always an illusion. Sometimes it's real.
Nohandle on 02/22/2012:
Good point Chuck. Folks back then pretty much did as they pleased as long as they paid their taxes. And, no one bailed them out if they got over their head in debt unless it was a church or family member.

In the example I gave, I wonder what the restaurant personnel did for a living once that place closed? They had made a decision to work there or not work there. I guess they got a job at a café somewhere although we all know tips are generally higher in a pub environment
ontario_girl on 02/22/2012:
Where I'm from, no smoking indoors in a public place. Period. And I agree wholeheartedly. Instead, they tell smokers to stand outside, a certain distance away from the doors. Smokers choose to ignore this and choose to stand directly in front of a doorway. When I was pregnant, my boss and I were leaving my place of business and there was a lady standing literally just outside the door because it was raining. Without regard to anyone but herself, she blew her smoke directly in my face. My boss absolutely freaked on her, asking her if she was blind and couldn't see that I was pregnant. Best boss ever :D
CowboyFan on 02/22/2012:
Good point, nohandle. The problem now is that people no longer accept the concept of "choice" by individuals. Increasingly they are using the law to force their choice onto others, such as restaurant owners. There is no moral reason that a restaurant has to be non-smoking. Those who smoke or want to work in smoky places go there. Those who don't, stay out. That is the fundamental concept of choice that more and more people overlook and reject. Instead they want what they want, and they will use the law to cram their choices down the throats of others.

You are right, nohandle, the same people than want to take away the consequences of the choices people make. For example, wanting the government to stop foreclosures on people who overbought or overborrowed on their house.
Venice09 on 02/22/2012:
"Those who smoke or want to work in smoky places go there. Those who don't, stay out."

Before smoking was banned in restaurants, those who did not want to be subjected to smoke stayed home because they had no other choice. I do not believe there were any smoke free restaurants prior to the ban, leaving non smokers with no choice other than to avoid restaurants. Doesn't seem fair to me. Smokers had their way for a very long time. Restaurants were not going to change unless forced to. Things might be different now because there are more non-smokers, but back then they were outnumbered.
Churro on 02/22/2012:
This has absolutely nothing to do with smokers getting their way or non-smokers v. smokers. It has everything to do with the rights of a property owner. Some guy/gal sinks their money, time and soul into building a business with their livelihood tied to the success of that business and here comes a bunch of whiners who have no stake in the business, who invested nothing in the business and whose lives are not staked to the business somehow feel entitled to thrust their wants, whims and desires on the business owner by mandate of populace law.

So typical of the clueless sense of entitlement most people have these days.
Venice09 on 02/22/2012:
Those "whiners" play a big role in the success of the business, especially now that there are so many non-smokers. I wonder how restaurants would fare now if all the non-smokers stayed home.
Churro on 02/22/2012:
Exactly Venice. The free market would have dictated that places change or face failure. That's how it should work instead of this nanny state nonsense.
Venice09 on 02/22/2012:
But it didn't. And even if it eventually did, it was taking too long. I believe restaurants would still allow smoking if a law didn't prevent it. Non-smokers would probably still be waiting for a night out in a smoke free environment.
Churro on 02/22/2012:
Oh hogwash. In Oklahoma we don't have a complete smoking ban and I only know of a couple of restaurants that have a smoking section. Well before our misguided law many places chose to go smoke free. Off the top of my head places like Olive Garden, Chilis, McDonalds, Wendy's, and Outback went smokeless without a mandate.

The free market always works when government gets out of the way. Like in the case of this Denny's review. If enough people quit going to Denny's because of the smoking policy then either this Denny's will change or go out of business. It's just that simple.
Venice09 on 02/22/2012:
Nope. Not hogwash. Smoke free restaurants were unheard of prior to the ban. There were smoking sections, but that was ineffective. There may be more non-smokers now, but there are still enough smokers for restaurants not to feel the loss of business. Some businesses changed when they saw the writing on the wall, but smoking would still be allowed if the ban didn't exist. And non-smokers would still be waiting.

I'm not a fan of having too many laws, but the ban on smoking was not misguided. It was necessary. And I say that regardless of my smoking preference. There have now been many years of smoke-free dining instead of non-smokers still waiting around for business owners to make the decision to change.
raven2010 on 02/22/2012:
I grew up with a father who smoked three packs a day and a mother who smoked two.

We took LONG weekly car trips to visit grandparents with both my parents chain smoking the whole time

Yet SOMEHOW, no one has any idea how or why I have asthma.

Passive second hand smoke KILLS people! This is not a political matter or a "rights" matter---it is life and death. The science proves it.

If you want to kill yourself one cigerette at a time, knock yourself out. But do NOT take me down with you/ I don't get the benefit of the filter you suck from.
Venice09 on 02/23/2012:
Good point, raven.

Business owners have a legal obligation to provide a safe environment for all patrons. Restaurants were failing to do that. So the government stepped in and forced them. To my recollection, the smoking ban coincided with the findings of the deathly effects of second hand smoke. The government did business owners a favor, especially small businesses. It saved them from the fate of the tobacco companies that were sued and lost. A mere setback for big corporations, but a death sentence for small businesses.
Churro on 02/23/2012:
Obesity, diebeties, and heart disease kill far more people than second hand smoke. Perhaps it's time for the government to dictate the menus at restaurants as well.

I know you always got to have the last word Venice so knock yourself out.
Venice09 on 02/23/2012:
I don't breathe in obesity, diabetes and heart disease, so knock yourself out with that Big Mac.
Churro on 02/23/2012:
Nobody ever forced anybody to enter an establishment where smoking was permitted. People made that choice. Instead of taking responsibility for ones own choices the whiners instead chose to get repressive laws passed that stripped private propery owners of their rights. It's a difference of philosophy. I believe in individual freedom and individual responsibility. The whiners believe in collectivism and socialized responsibility for of all life's choices. Really, that's what it boils down to.
Venice09 on 02/23/2012:
Business owners have a legal obligation to provide a safe environment for all patrons. That's what it boils down to.

Your turn to have the last word.
Churro on 02/23/2012:
Spoken like a true collectivist.
Venice09 on 02/23/2012:
One issue does not a collectivist make. And certainly not a true one.
Churro on 02/23/2012:
I don't smoke, I enjoy the smoke free restaurants but not at the cost of freedom. Today it's smoking bans tomorrow it will be something else an so on. I don't think adults need a nanny state to stick their nose in private matters. I believe individuals are born into the world with unalienable rights which are systematicly stripped away by people who think they know better how somebody else should live their life. If you think about it by what rule of nature gives anybody the right to tell another how they should live their life or enjoy their property so long as it doesn't infringe on another's rights. And 'no' a property owner allowing smoking is not an infringement on anybody's rights unless one is to believe one has a right to enjoy another man's property on ones own terms.
jktshff1 on 02/23/2012:
Venice, I have to disagree. Business owners or home owners have a right to allow smoking or not. guns or not etc. People have the option and responsibility to stay away if they don't like it. This is a decision for the gubment to stay out of.
lexophiliac on 02/23/2012:
Business owners had a right, that right was taken away by the left. Land of decree, home of the slave.
tnchuck100 on 02/23/2012:
This is still the best country on earth. But how much longer will that be true? Between the government and the minority whiners it may not be much longer.
jktshff1 on 02/23/2012:
+100 lex & tnc
Old Timer on 02/23/2012:
+200 Jkt!
CowboyFan on 02/23/2012:
Venice09 - To say businesses have a "legal" obligation to provide a safe environment is circuitous reasoning. The only reason there is a legal obligation is that some people make laws, which they then used to argue there is a legal duty to be non-smoking; because there is a legal duty, then the laws are proper - around and around the argument goes.

Many activities on business properties have dangers,but that does not mean the government should outlaw them because some people are afraid of being hurt. Should we ban bicycles from bike trails, because walkers might be hurt? Of course not. There is such a thing as assumption of the risk, and those who go to smoking allowed restaurants are doing exactly that.

tnchuck100 on 02/23/2012:
"There is such a thing as assumption of the risk,..."

Cowboy, that is a concept that the whiners are trying to legislate out of existence. No one should be held accountable for their decisions. The government is here to create laws to protect you from everything and everybody, including yourself.

And, to aid the whole process, the lawyers wouldn't have it any other way. They are there to help you blame someone else for any stupidity you choose to indulge in.

Earl Pitts says it best: WAKE UP AMERICA!
Slimjim on 02/23/2012:
When I smoked and before all this government banning, there was a restaurant I simply wouldn't patronize because it was a full non-smoking place. They did fine without me, just like other eaterys who did have smoking, did fine without those who it bothered and did not come. It used to be about choice. I remember when my parents used to be able to choose what I was sent with as lunch to school. Now that's becoming a problem as current politicians feel they need to be the lunch police too. I can see why Ron Paul has a following. Too bad some of his foreign policy takes are too risky.
CowboyFan on 02/23/2012:
tnchuck100: absolutely right +1000.
Old Timer on 02/23/2012:
Chuck, teachers can pull a kids lunch from them now around here if it's not up to current standards. Then the kid is sent to buy a lunch.

Why do I see something wrong with that? What if the kid has no available lunch tickets? Money? Or does not like what the school is serving that day? They go hungry, that's a great solution.
tnchuck100 on 02/23/2012:
OT, I saw that.
Years ago my son did not have enough money is his account because some other kid used his ID to pay for his lunch. They took his lunch and threw it in the garbage. Yes, they did experience my wrath over that stupidity.
Old Timer on 02/23/2012:
I hope the parents of the kid a few weeks ago did the same thing Chuck. Let the teacher or Admin that pulls the kids lunch pay for a new one? Parents now have rules on what a kid can bring in their lunch, crazy....
mhh on 08/17/2013:
In Michigan, Olive Garden, Chili's and Outback didn't go smokefree until the law finally required it in 2010. In fact, before the ban, there were VERY few smokefree restaurants of any type except for the fast-food places.
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Many Positives And Also Negatives
Posted by on
ANY STATE USA -- As A USA Over The Road Trucker, and also regular driving through the states
. Dennys as many positives, and also negatives. The Waitresses, in most Dennys
are very socialable, and friendly. They seldom give you any request as to the foods you must order, or to order any more than coffee, or a drink.(you
must purchase something)

Depending on the hour, which you arrive, and the place you choose to sit,
is mainly directed by the receptionist waitress. Mostly you can sit where
you wish, depending on the Dennys size, and hour. Sitting at the counter,
which is what most Dennys have, is optional all the time. Usually all you
have to order is a drink.

A Bottom Less cup of coffee, is great, or even tea. One can sit and talk
with other customers, or just sit, and watch other people, or small talk with
a waitress. The coffee usually flows, and even hours later, you can leave,
or sooner. Another time to stop, and usually after a few times, you will be
remembered. Once its established, you are a Trucker, or a regular resident,
you always have a great time, and good coffee.

When you are just a traveler, or an occasional patron, things are usually
very different. If you don't tip well, or give too many request, or are impersonal, the waitresses may be a little irritable if you take their table
when they need others to sit there, in rush hours. These people are usually
treated in different ways, and soon leave.

Waitresses do not make much money, but some are actually wealthier than
the customers they wait on. To many waitresses Dennys is just a place for
them to do something, and get out of the house and make friends. Many waitresses in some Dennys, are poorer than most employees, so this is a different Dennys, as many are not located in wealthy areas or hire wealthy employees.

Dennys is mostly a great place.
     
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Anonymous on 05/22/2010:
I agree 100%! My wife and kids love to eat at Denny's. No matter where we travel, for much of the same reasons you have stated. I think 95% of the "attitude issues" could be resolved by how YOU handle them. We all have bad days. We are all human. To keep that in perspective is very important. When a waitress is having a bad day and comes up and is immediately rude, I try not to fly off the handle and start screaming for a manager. I usually just quietly and politely try and make some small talk. Like "Sheeeesh, I hear ya'. It sure has been a long week". Just some small talk to try to relate to them, so that they see we all go through the same problems in life. I almost find it a challenge to see if I can change her frown to a smile by the time I leave. And to do it before I leave a tip, because if money is the only thing putting a smile on your face, you got problems...
localgod on 05/23/2010:
I like Denny's! Their food is usually very good and their staff treats you just about the way you treat them. Avoid the after bar hours though; due to the influx of last-callers, the attitude of the wait staff changes and the food quality suffers as well.
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Delicious Burger
Posted by on
MARTIN WAY E, LACEY, WA -- We ate at the Denny's on Martin Way E, in Lacey, WA recently, and decided to try the cheeseburger special. They said it was a new burger, with a new fries configuration. The burger looked more like a homemade burger than the conventional perfectly round or square patties. The meat patty was thick and very juicy, and had a fantastic flavor. The set-up was good, with dill pickle chips, sliced red onion and shredded lettuce (I do not have tomato on my burgers. The burger was served with a steak knife, and I recommend using the knife, as the sandwich is a real mouthful, and unless you are Joe E. Brown or Carol Channing, you will have trouble with the height of the burger. The fries that come with it are a new Denny's item, thick, and with groves on one side. They are crisp on the outside and the inside is tender and quite flavorful. The combo is served with a Coke, but you may substitute another soft drink, and they refil. All in all, the Better Burger deal is well worth the price they have on it, and we will have it again.
     
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MRM on 11/27/2009:
Awesome review, Starlord!. I will try their scrumptous burger today after my great Black Friday shopping!
i_am_canadian on 11/27/2009:
I always loved the Denny's in Nashville, I wish the restaurants in Canada were that good.
Ponie on 11/27/2009:
I miss Denny's. They moved out of my area a few years ago. Always had a good meal there. The one nearest me also had larger booths in the back of the restaurnt where we could hold morning meetings, drink coffee, and never feel rushed.
madconsumer on 11/27/2009:
this is a great review, and well informed.

most very helpful!
Anonymous on 11/27/2009:
I shall try that next time I am at Denny's.
Hugh_Jorgen on 11/27/2009:
I just read recently that they were completely overhauling their lunch and dinner menu. Thanks for the review - I will have to stop by my local Denny's this weekend and check it out.
CrystalSword on 11/28/2009:
You can have either a soda, or coffe, hot or iced tea, at no extra charge...it was $6.99 for the burger, fries AND drink!
Nohandle on 11/28/2009:
Nice review Starlord. Ponie, the Denny's also moved from my area at about that same period of time...perhaps a bit earlier. They had an excellent breakfast and were quite busy so I don't think it closed from lack of business. Perhaps a lease on the property ran out, who knows.
jktshff1 on 11/28/2009:
Good post
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Racism Still Strong at Denny's
Posted by on
JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the Hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order. She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available. After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 any thing is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrassment to "Family" restaurants everywhere.
     
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Anonymous on 06/20/2009:
Even if racism was not involved, at best this is HORRIBLE customer service. Her service and attitude needed an immediate adjustment! You can bet your behind that I would have sat in that booth or table until the manager returned from the bank. Who knows what good it would have done, but they would have gotten an earful.
Nohandle on 06/20/2009:
Even if the other couple were "regulars" and the waitress recognized them, the difference in attitude is unacceptable. I don't like to be ignored in any restaurant. You want my business fine, if not let me know when I walk in the door and I'll be delighted to take it elsewhere.
Principissa on 06/20/2009:
I agree. Racist or not this is absolutely unacceptable behavior! I would have done the same thing as John and gave the manager an earful as soon as they returned from wherever. It's one thing to be busy and short staffed and have that prevent you from providing good service, but an entirely different matter when I am purposely ignored.
jktshff1 on 06/20/2009:
This is one of the best thought out and well written posts on racism I've seen on this site. Thanks for the information and keeping your cool both on site and writing you post. VH
Anonymous on 06/20/2009:
True words, Jkt. It shows that someone can have an awful experience, yet keep their composure when explaining to others. They did not resort to name calling or insults. To me that shows credibility.
Anonymous on 06/20/2009:
This is a very well written review, but anytime anyone uses the term racist. It makes my blood boil. There are some people who just use that term loosely to get what they want.
Ben There on 06/20/2009:
I think this is horrible customer service combined with the general stereotype that African Americans tend to tip less as a whole thus making them less popular among wait staff at all restaurants.
Principissa on 06/20/2009:
Try being a family and going out to eat! They always treat us like dirt! Not because the kids are ill mannered, but because they think they are going to get shafted. It happens all the time, and it's very unsettling. We tip them 20% just to rub it in.

Anonymous on 06/20/2009:
I'm sorry this happened to you, OP. I know from talking to my students that racism is very much alive and well in this country. I hope you didn't leave but a quarter for a tip. Denny's sucks anyway.
Ben There on 06/20/2009:
There is a bit of a Catch 22 with tipping stereotypes at restarurants. I can understand why one would want to leave just a quarter tip for bad service, but that just reinforces the server's mentality that African Americans don't tip. The cycle continues.
Disaster Worker on 06/20/2009:
I hate it when someone uses the "race card" to complain about bad service, but it certainly seems to fit here! Absolutely inexcusable behavior by the waitress!! Pappy11, so sorry this happened to you and your wife.
Anonymous on 06/20/2009:
The quarter tip means that the person remembered to leave a tip but one deserving of the lousy service. Leaving no tip can be construed as forgetting. The quarter makes a point. My mom was a waitress. She told me this. Frankly, after they seated the white couple, I would have left. Plenty of places out there know that money is green or plastic and they wouldn't care what color hands it comes from.
tnchuck100 on 06/20/2009:
I once heard a guy left a penny tip and the waitress asked him as he was leaving "YOU CALL THIS A TIP??". To which he replied "No, I call it a suggestion."
CrystalSword on 06/20/2009:
There's several places we go where we are greeted with smiles and the dogs get their ears rubbed...at Denny's included. Only once can I remember a waitress not waiting on us in her section and it was because of allergies...I had the dogs sit on my jacket so we didn't leave any dog hair...but they were freshly groomed so even that was at a minimum! I have NEVER seen anyone treated badly at our local Denny's...In fact, I think we are going to Denny's for breakfast in the morning, our son's treat!
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