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Denny's Restaurant Consumer Reviews - Page 3

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Very Unsatisfied
By -

DUARTE, CALIFORNIA -- My Godmother had lost her home so I decided to take her out for a slice of pie and coffee to make her feel better. I chose the one on Duarte, boy I made a bad choice. We begin to walk in. An older man was near the cashier. He look Indian to us. He asked us, "How many?" We said, "2 please!" He handed us the menu right there and told us to find our seats. I looked at my Godmother like what?

Anyway we sit ourselves down and try to forget what just happen. Being that we sat ourselves down the waitress takes a while to find out that we are there. I asked for a slice of cheesecake but they are out. I thought no big deal I will just get something else. So I now choose Apple pie.

While we are waiting for our Deserts why is it that the same gentlemen who handed us our menu is now seating everyone who comes in, now I'm pissed off! I mean what was so different from all of them than us. He walked every one of them to their table except us. So wrong!!! Here comes my pie. If you want to call it that. I'm looking at my pie all messy and everywhere it doesn't even look like a full slice of pie. Couldn't even eat it! Yuck! Guess the food goes with their service!

We pay and guess who is taking my cash? Yup that same old Indian Man. He even had the nerve to ask, "Everything OK?" I responded "No it's been better." He didn't even bother to ask what the problem was! Now I don't go to any Denny's due to this. I've told all my friends and family and If I hear anyone say they are going to the one on Huntington Dr. in Duarte I will tell them not to! He needs to be fired for this discrimination!

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Poor Management and Waitress
By -

NORTH FT. MYERS, FLORIDA -- Dishonest... Yes I would say. N. Ft. Myers, Fl. Cleveland Ave. My friend and I went to Denny's Sat. March 29th, 2008 around 8:30PM. When we sat down at the table and the waitress took our drink order I showed her I had a coupon for buy one get one free lunch or dinner. We ordered and enjoyed the meal. The problem came when we went to leave, the waitress that came to ring up the meal, I gave her the coupon and she said she would have to get the manager cause she could not give us the buy one get one free price. When the manager came out she said, she would not honor the coupon, cause we had the senior citizen meal. WE DID NOT ORDER THE SENIOR CITIZEN MEAL and had not mention it at all to the waitress.

The manager and I went round and round and, SHE said we had to pay the full price, cause we ate the meal and did not say anything. The regular meal comes with 3 meat loaf pieces while the senior citizen meal comes with 2. I told the manager that it was their error and again, she said we ate it and we had to pay the full price. THE COUPON STATES THAT IS NOT TO BE USED WITH ANY OTHER DISCOUNTS. As the senior citizen meal is not a discount... It is a regular meal on the menu. If they consider it a discounted meal (which it should not be) the waitress should not have brought it in the first place.

Is it that they gave us the meal on purpose to get the full amount... As the waitress had said when I showed her the coupon, before we ordered... Her comment was "You will have to straighten that out when you leave". OR Are they trying to get out of honoring the coupons. Or is just down right poor management (and I assure the Manager is a Poor Manager) and help (I feel she did it intentionally). I cannot remember when I have ever complained about a service, but I assure that this has been an experience that should have never happened. BEWARE OF COUPONS... ESPECIALLY AT DENNY'S.

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Racial Discrimination?
By -

FLAGSTAFF, ARIZONA -- My party and I arrived at Denny's on New Year's Day 2008 and were promptly seated. Our waitress was working in our section at the time we were seated and continued to fill the drinks and attend to the needs of the customers around us, but did not come to our booth for over 30 minutes. When the waitress finally decided to stop at our booth to take our order, she muttered a scant and nearly inaudible apology and took our full order (we'd been waiting so long we had ample time to peruse the menu and select our entrees). She quickly served our drinks and then never returned.

During that time, she continued to serve the booths and tables around us, including those directly behind us and next to us, and she deliberately ignored all of our attempts to hail her. We could see her standing in the kitchen watching us and we could only wonder at her thoughts and intentions. Also, an elderly couple was seated in the other booth adjoining ours and were able to receive their drink order, and were then ignored as we were.

Finally, after it had been nearly 2 hours since we had been seated, we decided to leave. Our waitress saw us get up and leave but said nothing. We went to the register to pay for the drinks we'd ordered and to complain, and the kitchen manager came out requesting our table location so she could cancel our order, implying that after two hours our food hadn't even been started yet. We did not have to pay for our drinks (thanks), but we were not able to lodge a suitable complaint with them at the time.

I am concerned that we may have been victims of racial discrimination. As mentioned earlier, the waitress continued to serve the tables/booths around ours while willfully neglecting our booth and the booth of the elderly couple adjacent to us. Our waitress was Hispanic. The tables she was so diligently serving were full of Hispanic customers. My party was three Caucasians and one Asian, and the elderly couple was Caucasian.

What would you think? I don't know what the waitresses intent was, but I know what she communicated through her actions and that was that she was putting a priority on one set of customers over another set for one reason or another, and the conclusion we've drawn is we were discriminated against. We have written Denny's and are awaiting their response. We're not sure how we're going to proceed.

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Service and attitude
By -

On 7/28 my family and I met at Denny's in Clackamas, Oregon to have a late dinner. There were five of us and we were seated at a round table in the back. The waitress brought us over menus, but the menu on the table looked pretty good. We noticed all the menus were greasy and requested some wipies to wash our hands after handling the menus. She brought us the wipies, but made no attempt to wipe off the greasy menus! We chose our meals and she took our order.

In the meantime, we had requested water, and coffee, she brought water only for the 3 persons requesting it, not the others! When our orders arrived, we found the salt and peppers shakers were also greasy and sticky. My husband used his wipie to clean them and we enjoyed our meals. When we had finished, the waitress came to the table and my daughter requested an take home container, when she brought it back, my teenage granddaughter requested a container, that set the waitress off! She rolled her eyes and stomped off to retrieve another container. We were very polite with her and not once insulting or demanding in any extraordinary way.

When we went to pay the bill, she had her "sour face" on and refused to smile, after paying she made the nasty comment to us, "Sorry your meal was so greasy and miserable". Huh? This girl has a big problem. In Oregon we have Health regulations, and standards. I own a food concession, and carry a food card, and I know cleanliness from filth. I have decided to report Denny's to the health department and to the news media's "Dirty Dining" program. We'll see if they clean up their act.

I won't waste my time trying to report the girl, I'm sure she will eventually hang herself and lose her job. I have only one thing to say, my employees are always personable and getting paid to treat the customers very well. They are our "bread and butter." Denny's has gotten a reputation over the years, and it seems that they don't really care.

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Delicious Burger
By -

MARTIN WAY E, LACEY, WA -- We ate at the Denny's on Martin Way E, in Lacey, WA recently, and decided to try the cheeseburger special. They said it was a new burger, with a new fries configuration. The burger looked more like a homemade burger than the conventional perfectly round or square patties. The meat patty was thick and very juicy, and had a fantastic flavor. The set-up was good, with dill pickle chips, sliced red onion and shredded lettuce (I do not have tomato on my burgers. The burger was served with a steak knife, and I recommend using the knife, as the sandwich is a real mouthful, and unless you are Joe E. Brown or Carol Channing, you will have trouble with the height of the burger.

The fries that come with it are a new Denny's item, thick, and with groves on one side. They are crisp on the outside and the inside is tender and quite flavorful. The combo is served with a Coke, but you may substitute another soft drink, and they refill. All in all, the Better Burger deal is well worth the price they have on it, and we will have it again.

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Racism Still Strong at Denny's
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JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00 am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the Hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order.

She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available.

After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 anything is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrassment to "Family" restaurants everywhere.

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Employment
By -

It is hard to work in a Denny's. I work in one now, and I have worked for Denny's for almost a decade. I work for a store in which my manager lets the morning staff do whatever - have as many open tickets, steal money, steal food, give food away, talk crap in Spanish, etc.

They will not work with my school schedule and one of the morning servers, who is vindictive, has a key to EVERYTHING and reads the manager's logs and tells everyone that I told her. I have caught her in the office doing so, yet no one believes me. I am scared to cross her, because my drawer and other monies are unsecured and nothing stops her from stealing the deposit and saying I did it. She just did it to the graveyard server.

I am soon to quit, but if you think of working for a Denny's, come in and talk to employees candidly on all shifts and find out what-is-what. Usually if the mouthy tattle-tale all stores has has way too much to say, you can bet there's 1/2 truth to it. I am afraid to go to the District Manager, as I think I will be set up and fired. I am getting ready to put my two weeks notice in, and I am surfing my resume elsewhere. It makes me sad, as I loved working for Denny's until now.

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Best Service
StarStarStarStarStarBy -
Rating: 5/51

BELLMEAD, TEXAS -- I had the best experience even though it was only a to go order. My food was amazing and the manager was extremely nice and made sure I was happy with my food. Before I left he opened it all up so I could see how it looked. Presentation was amazing. The waitress was so sweet. I wish I got her name. I'm a waitress so I know what I expect even if it's a to go order. I feel the company I work for has nothing on the Denny's I went to. It's way better. Good job Denny's in Bellmead TX.

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Dirty Coffee Cup
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARLINGTON HIGHTS, ILLINOIS -- We have eaten here several times, but this past Thursday we stopped there for breakfast and the waiter brought me a cup of coffee! I was looking at the menu and didn't pay attention to my coffee cup until I went to take a sip, and I noticed red lipstick on my cup!!! It was a dirty cup, I called the waiter over and I pointed to the cup and he tried to make a joke out of it by saying it was mine. I said, "Do you see lipstick on me," and he laughed. I said, "Well I at least should get my Coffee free today," and no comment, well I still had to pay for my cup of coffee - now I wonder about their tableware's cleanliness!!!

Heck I could have made a big stink about by wanting to see a manager and I didn't. They could have given me a free cup of coffee or a free Breakfast - even Better!!! I'm not going to lie - we always enjoy Denny's food not a problem there but I felt the waiter could have at least gave me my coffee free but he didn't even offer!

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Overcharge on Bill
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EUSTIS, FLORIDA -- I was in your Denny's Restaurant in Eustis, Fl last week 11/18/13 and again today 11/25/13 and ordered the same items from your menu. Last week I paid $3.21 and today $4.38. My order was from the $2.00 menu and it was biscuit, gravy, and hash browns and also ordered coffee.

I am a senior citizen and am on a fixed income, so I have to make my money stretch as far as I can. The price was one thing, but the rudeness of the manager was another. There was no reasoning with him. I checked out around 10:30 am so he should be easy to track down and have this addressed to him and correct such behavior. There are too many places to go that you can be treated with respect.

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Denny's Restaurant Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 54 ratings and
102 reviews & complaints.
Contact Information:
Denny's Restaurant
203 East Main Street
Spartanburg, SC 29319-9966
864-597-8000 (ph)
www.dennys.com
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