CARLSBAD, MINNESOTA -- My husband and I were on vacation in New Mexico, and after seeing the night bat flight (which is fabulous!) at Carlsbad Caverns, we went to the Denny's at 810 W. Pierce in Carlsbad. It was Saturday, September 27, 2008 around 8:15 p.m. When we were parking, we noticed 5 people, apparently both cooks and servers, standing at the back door smoking and laughing. We commented that we hoped someone was inside working.
We got seated promptly and there were only 6 or 7 tables occupied in the entire restaurant and about that many servers. After waiting an extraordinary long time for our server to take our order, we began watching the other tables and noticing people getting frustrated about no service. One family of 4 came in and waited about 15 minutes to get a menu. The father of another family finally got up and walked behind the counter trying to get someone's attention about their long wait to get food. When our food finally arrived, I had fallen asleep due to the long wait. My order was wrong, but I told the server not to correct it because we didn't have all night to wait.
Looking around, we noticed that we didn't see any workers in the restaurant. We went to pay for our check and had to wait for someone to show up to the register. Leaving the restaurant, we counted 6 employees standing outside again smoking and laughing while there were customers waiting for food, waiting for menus, and waiting for any attention at all. Among the employees, there was no adult supervision at all.
Before writing this post, I took the time to read all the other Denny's reviews on My3Cents and see our experience is similar to many others across the U.S. Denny's should be put out of their misery. They obviously aren't concerned about staying in business or trying to run a restaurant properly. I don't think we'll be going to another Denny's and repeat this experience.
DUARTE, CALIFORNIA -- My Godmother had lost her home so I decided to take her out for a slice of pie and coffee to make her feel better. I chose the one on Duarte, boy I made a bad choice. We begin to walk in. An older man was near the cashier. He look Indian to us. He asked us, "How many?" We said, "2 please!" He handed us the menu right there and told us to find our seats. I looked at my Godmother like what?
Anyway we sit ourselves down and try to forget what just happen. Being that we sat ourselves down the waitress takes a while to find out that we are there. I asked for a slice of cheesecake but they are out. I thought no big deal I will just get something else. So I now choose Apple pie.
While we are waiting for our Deserts why is it that the same gentlemen who handed us our menu is now seating everyone who comes in, now I'm pissed off! I mean what was so different from all of them than us. He walked every one of them to their table except us. So wrong!!! Here comes my pie. If you want to call it that. I'm looking at my pie all messy and everywhere it doesn't even look like a full slice of pie. Couldn't even eat it! Yuck! Guess the food goes with their service!
We pay and guess who is taking my cash? Yup that same old Indian Man. He even had the nerve to ask, "Everything OK?" I responded "No it's been better." He didn't even bother to ask what the problem was! Now I don't go to any Denny's due to this. I've told all my friends and family and If I hear anyone say they are going to the one on Huntington Dr. in Duarte I will tell them not to! He needs to be fired for this discrimination!
NORTH FT. MYERS, FLORIDA -- Dishonest... Yes I would say. N. Ft. Myers, Fl. Cleveland Ave. My friend and I went to Denny's Sat. March 29th, 2008 around 8:30PM. When we sat down at the table and the waitress took our drink order I showed her I had a coupon for buy one get one free lunch or dinner. We ordered and enjoyed the meal. The problem came when we went to leave, the waitress that came to ring up the meal, I gave her the coupon and she said she would have to get the manager cause she could not give us the buy one get one free price. When the manager came out she said, she would not honor the coupon, cause we had the senior citizen meal. WE DID NOT ORDER THE SENIOR CITIZEN MEAL and had not mention it at all to the waitress.
The manager and I went round and round and, SHE said we had to pay the full price, cause we ate the meal and did not say anything. The regular meal comes with 3 meat loaf pieces while the senior citizen meal comes with 2. I told the manager that it was their error and again, she said we ate it and we had to pay the full price. THE COUPON STATES THAT IS NOT TO BE USED WITH ANY OTHER DISCOUNTS. As the senior citizen meal is not a discount... It is a regular meal on the menu. If they consider it a discounted meal (which it should not be) the waitress should not have brought it in the first place.
Is it that they gave us the meal on purpose to get the full amount... As the waitress had said when I showed her the coupon, before we ordered... Her comment was "You will have to straighten that out when you leave". OR Are they trying to get out of honoring the coupons. Or is just down right poor management (and I assure the Manager is a Poor Manager) and help (I feel she did it intentionally). I cannot remember when I have ever complained about a service, but I assure that this has been an experience that should have never happened. BEWARE OF COUPONS... ESPECIALLY AT DENNY'S.
FLAGSTAFF, ARIZONA -- My party and I arrived at Denny's on New Year's Day 2008 and were promptly seated. Our waitress was working in our section at the time we were seated and continued to fill the drinks and attend to the needs of the customers around us, but did not come to our booth for over 30 minutes. When the waitress finally decided to stop at our booth to take our order, she muttered a scant and nearly inaudible apology and took our full order (we'd been waiting so long we had ample time to peruse the menu and select our entrees). She quickly served our drinks and then never returned.
During that time, she continued to serve the booths and tables around us, including those directly behind us and next to us, and she deliberately ignored all of our attempts to hail her. We could see her standing in the kitchen watching us and we could only wonder at her thoughts and intentions. Also, an elderly couple was seated in the other booth adjoining ours and were able to receive their drink order, and were then ignored as we were.
Finally, after it had been nearly 2 hours since we had been seated, we decided to leave. Our waitress saw us get up and leave but said nothing. We went to the register to pay for the drinks we'd ordered and to complain, and the kitchen manager came out requesting our table location so she could cancel our order, implying that after two hours our food hadn't even been started yet. We did not have to pay for our drinks (thanks), but we were not able to lodge a suitable complaint with them at the time.
I am concerned that we may have been victims of racial discrimination. As mentioned earlier, the waitress continued to serve the tables/booths around ours while willfully neglecting our booth and the booth of the elderly couple adjacent to us. Our waitress was Hispanic. The tables she was so diligently serving were full of Hispanic customers. My party was three Caucasians and one Asian, and the elderly couple was Caucasian.
What would you think? I don't know what the waitresses intent was, but I know what she communicated through her actions and that was that she was putting a priority on one set of customers over another set for one reason or another, and the conclusion we've drawn is we were discriminated against. We have written Denny's and are awaiting their response. We're not sure how we're going to proceed.
MARTIN WAY E, LACEY, WA -- We ate at the Denny's on Martin Way E, in Lacey, WA recently, and decided to try the cheeseburger special. They said it was a new burger, with a new fries configuration. The burger looked more like a homemade burger than the conventional perfectly round or square patties. The meat patty was thick and very juicy, and had a fantastic flavor. The set-up was good, with dill pickle chips, sliced red onion and shredded lettuce (I do not have tomato on my burgers. The burger was served with a steak knife, and I recommend using the knife, as the sandwich is a real mouthful, and unless you are Joe E. Brown or Carol Channing, you will have trouble with the height of the burger.
The fries that come with it are a new Denny's item, thick, and with groves on one side. They are crisp on the outside and the inside is tender and quite flavorful. The combo is served with a Coke, but you may substitute another soft drink, and they refill. All in all, the Better Burger deal is well worth the price they have on it, and we will have it again.
JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00 am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the Hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order.
She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available.
After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 anything is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrassment to "Family" restaurants everywhere.
EUSTIS, FLORIDA -- I was in your Denny's Restaurant in Eustis, Fl last week 11/18/13 and again today 11/25/13 and ordered the same items from your menu. Last week I paid $3.21 and today $4.38. My order was from the $2.00 menu and it was biscuit, gravy, and hash browns and also ordered coffee.
I am a senior citizen and am on a fixed income, so I have to make my money stretch as far as I can. The price was one thing, but the rudeness of the manager was another. There was no reasoning with him. I checked out around 10:30 am so he should be easy to track down and have this addressed to him and correct such behavior. There are too many places to go that you can be treated with respect.
OAKLAND, FLORIDA -- Our service person was excellent. The building was dirty, multiple flying bugs that landed on our forks and food, parts of the ceiling falling onto our table and the food was not so great! Spoke to the general manager who acted like he was doing me a favor and gave us a 15.00 credit of our 42.00 bill! Left the server a ten dollar tip and will never return! The GM told me there were several health code violations and he "was trying" to get it together! Try harder buddy! DO NOT go to this restaurant, my husband threw up and my son and I didn't even eat the food. Worst experience ever.
GLEN CARBON, ILLINOIS -- We have been in the Denny's Restaurant in Glen Carbon several times in the past few months. Almost all of the times, ** was the Manager on Duty. Most of the times we were there, we sat at the counter, so we had a closer view of the "team at work." And a TEAM it was - which is clearly a reflection of her leadership! You could see that ** is one who "leads by example." She worked WITH her crew and they operated like a well-oiled machine. Furthermore, the atmosphere was upbeat and pleasant, even when it was very busy; and she kept it all running smoothly.
I am writing this to give credit where it is due, and to say that we believe ** is worthy of your recognition. You probably already know what an asset she is to your company, as I can imagine we are not the first to write and tell you about her. We always look forward to going to Denny's in Glen Carbon. I wish we knew all the names of her crew, as they deserve kudos, as well. I do remember one. And that is **. She is always pleasant and acts like she's glad to see us. I have one thing left to say and that is this: With employees like these, Denny's, you're looking good!
PALM SPRINGS, FLORIDA -- My wife and I went for a late night meal at this restaurant. We were seated quickly (the restaurant was almost empty) and were greeted by the manager (I believe that her name was **). She promptly took our order, we both ordered eggs in skillets and omelets. ** was very attentive, but literally every 10 minutes she had been going outside to smoke, and when she returned we had to endure her breath (I'm guessing that she was smoking Newports by the stench, I was a smoker for many years, etc).
We got our meals in about 10 minutes, no problems there. The eggs were literally still covered in vegetable oil and were undercooked as well. We just ate as much as we could stand to and left. Just an all-around terrible experience.