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Denny's Restaurant - Page 3

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95 Reviews & Complaints

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Deplorable Conditions
Posted by Riggssw on 07/16/2013
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was as piece of plastic from evidently a sack or something that had fallen in her chili. They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.

What can be done about such things? I do not believe in law suits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the the soup was the topping on the cake.

Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.

     
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Posted by Joe moons on 2013-07-27:
Did you call the company complaint line ?
How does posting something here help you?
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Wow, My Server Shannon Was Amazing... Thanks Thats How It Should Be When U Eat Out
Posted by GladneyLeonard29 on 07/15/2013
My server helped us from the moment we sat down till the time we walked out. She even ran my glasses up to me cause I had left at the table. You don't get service like that anymore. Good to know it's still out there. Thanks!!!!!
     
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Posted by E dupuis on 2013-12-19:
Had lunch at denny today worst lunch ever.waitress was the worst ever.food was cold..too busy talking to the people at the next table .ordered a soda tp go of course she brings it in a glass..asked for lemon three times.in order to get it. Can't write anymore .so we probably will not go back to that one ..in st pete 34th st s...
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Rude Management
Posted by on 07/09/2013
I will never go back.
     
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Late Greeting From Server
Posted by Amsophy1991 on 07/07/2013
I arrived at Denny's on rt 273 at about 2:30 am on July 7th and didn't get greeted for a drink order or anythimg til about 2:55. I'm a server for a 4 star restaurant and even though I do not complain and am a easily pleased guest I wasn't pleased on this occasion. Your staff has no idea what they're doing especially after dealing with the trash around them.

     
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Posted by FoDaddy19 on 2013-07-07:
It's Denny's at 2:30 in the morning, You can only expect but so much.
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Waitresses N Waiters
Posted by Saturnlover on 07/06/2013
RAPID CITY, SOUTH DAKOTA -- I was in Rapid City, S. D. on June 29th around lunch time. Three hours earlier I had come from ICU Rapid City Regional where I had lost my husband. My daughter and best friend were with me and they insisted I have something to eat. I am 64 yrs old and I wait tables at a very busy place so I for 45 yrs. have knowledge of the ins and outs of cafe business have had one of my own.

What I saw at the one we ate at near the hospital is the worst display of horsing around in a eatery in my life. It took us over a half hour to get our food it had sat under lights for sometime. I know lights don't keep it hot. My spahgetti was cold and crusty around the edges, toast was crisp on the edges and other side wet and soggy. My daughters soup cold, my friends eggs cold as were the grits. She asked for a glass of milk and they brought her a tiny little pitcher of milk. We asked to have food heated and while we were there all that time these kids were whooping and laughing and horsing around.

Finally I stood up and asked if we could get our food that was supposedly being heated. I was in grief to begin with and then to go in and see something like that with NO responsible adult in there. That was my first visit to a Dennys and my last. That was so un-acceptable, chasing one another around laughing and squealing. What the he** has become of common sense and serving the customer. If I done that at Murdo S. D. I would make no tips what so ever and my boss would fire my a** in a blink of a eye.

We pd. a lot of money for the worst service I have ever endured. My friend is a waitress too and my daughter is a lab tech at Sanford. We were all just flabbergasted. What a waste, and to top it off we seen a table get up and walk out and there were four of them and I heard the lady say we have sat here for 15 min. and not even been acknowledged. Is this how all your places are run??????????????????????
     
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Was Never Waited On
Posted by Isis04052 on 07/02/2013
Was sat in a back room my family and I and were given menus, 20 minutes later we decided to speak to a manager regarding never being approached by a server. There was no manager observed and staff paid no attention to me.
     
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Conditions Overall
Posted by Jwhitney15 on 07/01/2013
ST. PETERSBURG, FLORIDA -- First thing that you get inside the door is a odor that we should have left then PDQ did not. Meal was ok but having needs went to restroom. Mistake # 2 to get there had to walk thru banquet room(?) The further I got the worst it got. Odor, carpet you name it dirty, mildew moldy. Then into restroom itself, odor mildew, moldy it was really bad. We will not be going back that is for sure and telling all we know not too either. Health dept. needs to check it out. That is the understatement .
     
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Horrible and Disrespectful Staff
Posted by Lovebunny1083 on 06/24/2013
BROOKVILLE, PENNSYLVANIA -- At first we were greated by a very friendly nice and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get some where WRONG the general managers name was Lacey and she was extremely rude did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were 'if we are not fast enough for you feel free to go somewhere else" needless to say we did and we will not return!!!!

     
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Restaurant Is Nasty, Run Down, and in Bad Need of Restoration's.
Posted by Chip5marti on 06/23/2013
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.

Support the hard working staff and manager and take some pride in your building and the Denny 's name. Make the needed upgrades to this building or shut it down.
     
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Terrible End to a Perfect Day
Posted by Treehugger56 on 06/10/2013
BROOKVILLE, PENNSYLVANIA -- On June 9 2013 we stopped at Denny's in Brookville for dinner at 6:30pm after traveling through Cooks forest. The waitress brought my husband cold coffee, after telling her, she then brought hot coffee but took 20 minutes to bring cream, which made his coffee cold again. Then he had to use the bathroom but the men's bathroom was being cleaned or so we thought. Apparently the bathroom door fell off the hinges that morning and they were fixing it, ( must take 10 hours to put a door up!) when my husband returned after waiting 30 minutes they had put a vending machine in front of the door to keep people out. Then my 89 year old disabled father had to use the restroom and it was still out of order, so he had to walk with a walker across the restaurant, across the attached convenience store into the bathrooms/shower area more than 50 feet away. My father can hardly walk 10 feet but when nature calls... When he entered the bathrooms/shower there was feces all over the toilet seat and on the wall! I would imagine the men employees at the restaurant had to use those same toilets! Did they wash their hands, I wonder? My father was very upset and exhausted, he has a bad heart and should never have walked that far to use the restrooms! I complained to the manager who smirked and shrugged and said the door was being fixed. I said that's no excuse for not having a restroom open for the men closer to the restaurant. We won't be back! She just laughed and shrugged her shoulders. also when we checked out of the restaurant no one was at the cashier desk, a line started forming of customers waiting to pay, some were talking about walking out without paying, after 7-8 minutes I went back to the kitchen to get someone to check us out. A young man came to the cash register finally! I hope he washed his hands!
     
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