SCOTTSDALE AZ, ARIZONA -- Here is what happened. It is very horrible. Worse ever shopping experience. On Oct, 2012 I purchased $5178.42 for Michel Kors Handbag from website http://www.designerliquidations.com/. Payment paid by Bank wire payment. The owner and it is only one seller, this guy name is Kurt **. It is only one seller. Only one person answer the your phone and email. I never get the merchandise, I never got the payment refund. I paid the Wire Transfer payment.
I was looking for buying authentic brand handbag lot for Christmas gift. I found this seller from a wholesaledesignerhandbags.com. He used to be recommend seller in the list. And website http://www.designerliquidations.com/ has over 5 year business experience, and I contact the phone number 866-567-8989 which show on the shopping site.
Kurt, ** He told me shipment deliver 10 days after payment, shipped from US. I thought he has merchandise in US stock from Macy's return apartment. After few phone chatting and few email go and forward. I submitted the payment on OCT 2012. This site payment request is wire transfer payment only. After 10 days, I did not received the merchandise from sellers. I asked. He said the handbag he order from someone in Italy first, then ship to his stock house, but the shipment has problem cannot be deliver to him. Shipment can't go through customs of Italy in his supplier country customs. Be returned to his supplier in Italy.
So he did not have the merchandise sell and ship to me. I told him I want fully refund. After more 10 more day. We still did not receive anything neither merchandise or payment refund. We asked fully refund again. This guy said he is dealing with his supplier. He will give refund soon. We waited days. We didn't get refund at all. We email him and asked him a deadline for payment refund. He said 1 week. After 1 week. And week, month, Nothing. We warned Kurt ** if we didn't get refund, we will write review for our business experience online aware people, and claim to police, or you can do right thing - refund the payment to buyers.
He said reporting police is threat. Reporting police is threat? Really? Later he sent me a agreement. In the agreement, asked we agree not write any negative feedback or review on our experience. If we do, we are responsible for the lawyer or any cost if cause this matter. In the agreement does not mentioned any refund deadline. He wanted to protect his reputations and sent a cheat agreement. I asked lawyer, say it is not legal contracts. The contract is seller shall offer something, and asked buyer agree something. But this agreement it only seller ask we do something for him. He did not offer anything like refund deadline.
Not sure this guy is fool or think people is fool. Of course we refused to sign such agreement, and I am getting upsetting. This guy tried to set up me shut up the mouth for what he done. Until now, we got Nothing refund. He did called us explain what happen. It is lots excuse such like he met some business problem, he has no money, no merchandise, even a replacement. Latest update he said he will sell his website and get the funds so then has money refund to us after 1 week.
We patience to wait other week, Nothing. I contacted him, no responded. Until 2013 May, We did not get any refund. For totally email with him over 100, Kurt ** tried to play around. He said it is business issue. So he can run away. I gave him a chance and time to fix for 6 month. Was waiting for he do right thing. But nothing. After I wrote review, he misrepresent the facts by replying review. I have contacted the owner Kurt ** for over 100 email. After excuse and refund delay, I realized he just play.
I warned the seller if I did not get refund merchandise, I will report it to police. The seller Kurt ** said I threatened him. The seller said he will help me refund money. If I write review online, he will not help me. This guy took over $5000 from me. He said "Help me."
The seller sent us a illegal agreement. Tried to fool me sign the agreement, so we cannot free to write our worse experience. He shall try hard collect money to refund customers but not. Play hard tried to run away and get customer shut up if he is responsible person.
I wrote the review on yelp.com but the seller Kurt ** wrote other review. He signed up as other customers rating his own business 5 star and cook up a false story. He said I tried to get free item from him, he said we refuse to get replacement or rebate, and he said we (buyer) asked him do drop-ship replica Chanel bag in his site. After this guy took me $5000, I will ask him sell counterfeit bag behalf me in his site? I already lost $5000 in this guy. How I will do business with him?
This guy make up false and fool story. We has never asked he selling anything for us. We asked replace and rebate all the time. I think this guy is getting sick lie about anything tried to hide and turn on buyer bad as revenge. For what he did, I saw it is dishonest and I won't believe he can refund money even sold his site.
And then I got threaten from Kurt **. He said he is going to sue me blah blah. I asked my lawyer, as customers I am 100% free right to write my review and feedback for my real experience. This guy if has money sue customers, why not use the money refund the customers that he took it over $5000 for 6 months. So now what do you think this guy?
My lesson: never sent payment by wire transfer/Western Union, money order if you don't know them. It might just turn to business issue. You will have to sue them, more hassle and more cost, if police cannot involved help you as fraud case. We are buyer, we think paid amount $5000 if no merchandise then we think it will be fraud case, report to police ask help, but sometime not the simply. If police told you they cannot help you, only sue his business. Those people know how to play the game. They will told you it is business issue, not fraud.
Beware some seller/business even do 7 years business. For this guy revenge on my review post buyer's personal information, and misrepresent the facts (said we asked him sell counterfeit coach/Chanel bag. Said we refused his rebate and tried to get free item.). We are file a lawsuit to against his slander.
Emily Lee and Randy Hui are simply people who cannot accept how the off-price and liquidation business works with regards to how goods are purchased, imported and then sold. Goods are *always* purchased in advance with funds, and that's how things operate industry-wide...from buying from Macy's warehouses to independent importers. Anyone familiar with import/export knows this.
The interesting thing all of the amateur detectives on this review site are not aware of is that these people received goods and were simply unsatisfied with delivery time, for which we offered resolution. They refused tried sending the product back, and wanted additional considerations no reasonable business would put up with, all under the threat of negative online reviews.
Once we additionally refused to be essentially extorted and likewise, also refused to sell their counterfeit goods through our online channel without consideration of lawful practices, the online negative reviews began.
This all aside from the fact we also lost money through the years on some deals which we absorbed, knowing full well that this side of the apparel business is always riskier than the retail side. Brokering off-price goods deals with product that fall out of the market. It is not widely realized that it is an essential part of a typical brand's cash flow to manage reverse distribution of goods in a manner that does not harm the brand...and it is an essential part.
We have been consistently working on this end of the market for the better part of a decade, however we certainly never felt self-entitled to attempt to illegally libel and defame people personally as we have been when a deal is not perfect, though we always striven to please our customers.
After eight (8) solid years in business and after dealing with a vastly changing landscape of the brokering side of the business and tightening requirements to import many luxury brands, we decided to not incur any more risk on behalf of ourselves and our customers. Thus, we decided to close the site.
When dealing with people who expect to do business and are not prepared for some calculated risk, it seems rather petulant to lash out after resolutions were offered and denied, but these were the risks we fully accepted, however these allegedly aggrieved parties were not.
This is all about only *LATE* product that got caught up in customs for an additional week, and people who tried to take advantage of a situation and go far over a red line to get their way. It was ridiculously mishandled by the customer making things public and breaking the law at the same time.
So, suing for defamation is our only recourse which we are pursuing, as according to our own investigations, this is not the first time these kinds of stunts were pulled against other suppliers where these two people didn't get their way.
Lastly, these people were referred to us by an industry guide where we have been positively reviewed since we launched the site in 2006.
We believe this response is adequate to address the false representations by Ms. Lee and Mr. Hui.