SEATTLE, WASHINGTON -- DesignsbyStephene.com 8200 E. 34th St. N, #1203 Wichita, KS 67226 ph: 1-316-630-9935 fx: 1-316-630-9914 E-mail: Questions@Stephnee.com
I purchased 3 pairs of Jeans from Designsbystephene.com, information above, who are an online store where people would by apparel and get it sent to their homes where they would try things on and if they didnât fit, would have to send back the items for exchange or return. So there is no place to try on items except for homes. I have been buying my clothes online for over 10 yearsâ¦I buy thousands of dollars worth of clothes, I receive them and if they donât fit, I send back and return or exchangeâ¦I know the drill. This company however, for startersâ¦had sizes listed that were not even close to the size that I am, I am a size 4 right nowâ¦I go between size 2 and 4â¦my closet is full of size 2 and 4 jeans, I ordered 3 pairs of jeans that were listed in their sizes to compare to the size 4 that I wear, all 3 pairs did not fitâ¦I could not do them up. I received all 3 pairs at my home, tried them all on very quickly as I do and you know right away if they are going to fit or notâ¦they didnât, I put back in the bag and sent back. The only thing that I did different is that the 3 pairs of pants came in 2 separate bags, one pair in one bag and 2 pairs in the otherâ¦not sure which pair was in which bag, but regardless, I just put them all back in one bag to save me shipping costs. I read the return procedure, there was no where on the site that made you agree to any âtermsâ, I got a return code and mailed them back. About a week later I get â1â pair backâ¦.the most expensive pair that cost me $198.00 with a note saying they would not return or exchange them because they were covered in animal hair! This is my complaintâ¦I DONâT HAVE ANY PETS OR ANIMALS!!!!! My boyfriend was standing right next to me when I took them out of the bag and was in a state of âyouâve got to be kiddingâ! We looked at the jeans and saw a âcoupleâ of little hairs which I have no idea what they are or what they are fromâ¦but they are not from anywhere in my home or from me!!! I called the company the next day to state this and they basically saidâ¦oh wellâ¦we donât care if you have a pet or notâ¦they had a hair on them and weâre not exchanging them or refunding your moneyâ¦.so now I am stuck with a $200 pair of jeans that I canât wear because theyâre too small because some animal hair got on. I have never heard of anything so ludicrous. People have pets, people who donât have pets are around people that have petsâ¦people buy clothes from stores and bring them home and give them as gifts to people with pets that may have to return them. In my 44 yearsâ¦I have âneverâ heard of someone not being able to return a piece of clothing because it didnât fit because it had animal hair on it, and the reason I am so irate is because I donât even have animals. I sent all 3 pairs of jeans back in the same bag and the other 2 pairs did not have any animal hair on themâ¦how can they explain that?? There is no way that they can say 100% that those hairs did not get onto the jeans in route to my house by someone handling them or maybe they were returned by someone and resold to me??? I am accused of putting animal hair on some jeans when I donât have animals and am expected to eat $200!! This is outrageous and people need to know about this ridiculous policy and the situation I got in before any more people order from this company and lose money. I believe this is a huge scam and very bad business especially when youâre selling clothes online and they go to peopleâs homes. When I called, the lady on the phone was very rude and had an âI couldnât really carelessâ attitude, when I said I was going to put in a complaint to the Better Business Bureauâ¦she said âgo aheadâ. I put in the complaint with the BBB and not to my surprise, they had several complaints filed against them and had an âunsatisfactoryâ record. Like I mentioned before, I buy 99% of my clothes onlineâ¦I get stuff sent to me on a weekly basis; I buy lots of other things online too and have been for years. I would just like to point out too that I am not in the habit of putting in complaints, in fact, this is the first time I have as I am just so furious and feel so taken advantage of, I have never been treated so badly, and I am so irate and mad about this situation especially because this situation is just so ridiculous! These people should not be able to get away with this. I want everyone to know about it so they will think twice about ordering anything from this company because lord forbid, a hair may get on your clothing somewhere in transit from the company to your home or even in your home and you will lose your moneyâ¦although you can only receive the clothing in your home and try it on in your home as they donât provide a place for you to try on the clothesâ¦ This is part of their risk for selling online and not having the overhead by supplying fitting rooms where they then couild control how people try on the clothes and avoid the âhairâ or anything else for that matter getting on them. Their defense was that people are allergic to animal hair and couldnât resell the jeansâ¦.but people are allergic to all kinds of things, dust, pollenâ¦all that stuff can get on clothes too and I donât see how they can avoid any of that when people try on clothes in theyâre homes and then discriminate against hair onlyâ¦there is no way someone can control or avoid any hair, dust or any other thing that someone may be allergic too if they are trying clothes on in peoples homesâ¦it just isnât going to happen. You can only control that if you provide a place for people to try on your clothing and this company does not!!!! So I have asked them again, to exchange these jeans or I will go down the list of consumer complaints after the BBB, and they did not bother to respond to my e-mail. Please advise on what else I should do to let consumers know of their bad business practices.