I ordered something online, for some reason I have to sign for it even though I didn't ask to. So in a confirmation text I received it told me I had to sign for it all of a sudden. So since I probably wasn't going to be home when they deliver it they gave me the option to have it delivered somewhere else. I changed it to my office. Behold I get a text saying they attempted to deliver it... they tried to deliver it to my house even though I had the address switched.
Since it was Friday the next day they will try to deliver it is Monday, but that is a problem because I need it on Sunday. I tried calling them but they couldn't get a hold of the driver right away and then when they did get a hold of him he was "too far away" to fix their stupid mistake. I had the option to drive over an hour away to pick it up at their shipping center. UNBELIEVABLE... I paid $20 for shipping just so I could get it in time but then they screw up and won't fix it. Now I'm out $60.
EVANSTON, ILLINOIS -- I pay extra to have a package delivered, took the day off work to wait for it as they required a signature and, lo and behold, all of a sudden I get a text message saying that "a delivery was attempted and no one was home". Seriously? No one rang the bell, no one knocked on the door. What is it that I need to do now, spend the entire day outside waiting for the truck because their driver won't even bother to attempt delivery anymore?
I called customer services and all I got was "Sorry! We can try to deliver tomorrow or you can go to our center sometime before 9 pm before they close and hang around as we don't really know when the driver will be back." Worst customer services ever!
I just spent 30 minutes trying to figure out how to ship some stuff from US to Europe, and I have to tell you, your DHL website is completely worthless. I have no words to describe how useless your service and your website is... seriously. I don't know who designed your DHL website, who is maintaining it, but I am speechless. I use mainly UPS, and sometimes FedEx, I tried to see if I can save some money shipping DHL, but after hopelessly trying to figure out how to ship my stuff through DHL I finally gave up, and I will be going back to UPS. I seriously don't understand how in the name of God are you guys still in business... amazing.
FRESNO, CALIFORNIA -- I ordered several items to come from China, they use DHL express service and my first shipment I sent to a friend & arrived FAST, early actually & no problems! Then, my 2nd package I sent to my new apartment, it had already been delayed from China so I was eager for it to arrive. I was trying to track it pretty regularly and finally it arrived in California and was sent with the courier service from Stockton to my town which is VERY CLOSE.
That night, wondering what happen I got an email saying it was delivered and I requested a copy of the signature confirmation. They emailed it to me but it was blank! No signature! The next day I filed a complaint and requested another copy signature & it had one! So since I was expecting 3 more packages to arrive, I was determined to know there was no way to miss them. I invited several friends over to have an outdoor brunch and get together while I waited for the next package. Wouldn't you guess that evening almost 8pm I tracked it & it said delivered once again! & trust me from 11:30am until close to 8pm there was no absence of any 2 people outside at any given time!
I requested yet another signature and guess what it has the same signature as the other one that showed up a day after it lies saying it was delivered! I sent copies to DHL, I have spoke to customer service, emailed them, filed their lost package claims and all they say is someone will contact me! Yet all I get is an automated response through email saying someone will contact me! What is their problem? My address is verified and UPS dropped off 6 packages in 5 days without an issue! And the worst part is I have 2 more packages still to be delivered! UGHHHH!!!
I have never had more disgust and feelings of rage over something as much as I do for DHL! I will never, ever deliberately use DHL again!
RESTON VA -- Awful reliability. I didn't mind the service was a free 3-7 business day shipment. It meant I would at least get it in a week. But I don't know how a mailing service ships something 5 States over your state and mails it to some random city, twice. Then when they move it to some facility just 1 hour from your house it somehow ends up 2 States away. Really this is just negligence. Whatever system they use to check where a package is going is completely unreliable and they clearly don't pay their employees enough to care.
ONTARIO, CALIFORNIA -- On 3/11/16 DHL made a delivery attempt at 12:15 P.M. The carrier left a yellow contract for me to sign if I wanted my package left unattended the next delivery attempt on 3/14/16. The contract leaves DHL not liable for stolen/lost merchandise. On 3/14/16 a FINAL delivery attempt was made at 1:22 P.M. I sent an email to DHL regarding the delivery attempts and the lack of any way to request a pick up from the website which the yellow contracts specifically state can be requested this way.
They could not without an account number. I stated this fact and attached a print screen to show this is not possible on the website. The email contact is listed below. Julianna, Certified International Specialist, Customer Care DHL Express 1-800-225-5345 CustomerService@dhl.com www.DHL-USA.com. I contacted Lotus at the above DHL Express phone number and she put a "request pick up" in for me at about 10:10 A.M. on 3/15/16 and called the Ontario, CA station to verify that my package was with the carrier and would be redelivered today 3/15/16 because it was already with the carrier.
Lotus stated that the driver would be in my zip code at between 12-3 P.M. and that the request would not take effect until 24-48 hours later. I decided to come home and wait for the rescheduled delivery even though yesterday, 3/14/16 the contract stated it was a final delivery. Lotus also stated that a request could not be done online for the receivers, but only the shippers. This point was not mentioned in the email w/ Julianna listed above. I also sent an email on 3/14/16 after the missed delivery requesting the Ontario, CA management contact me. They refused.
On 3/15/16 at about 1:07 P.M. I called the 800 number once again to verify redelivery today on 3/15/16. I spoke w/ Walter who stated my package was redirected back to the station and would be available for pick up after 7 P.M. The office closes at 6:00 P.M. I asked Walter to call the Ontario station along w/ his manager Corey. Both Walter and Corey refused to call the Ontario station. Corey refused to put his manager Frankie **. They stated my package was redirected back to the Ontario station for pick up. I received an email from Julianna on 3/15/16 about 11:00 A.M. stating my package was with the driver for redelivery.
At this point, I really could care less if the package gets shipped back to Turkey. I do intend to continue my complaints about the terrible service, customer service, and DHL corporation standards/protocols. The phone number listed for the Ontario station is unlisted for customers. NO CUSTOMER is required to sign any contract w/ DHL for delivery. No customer. DHL is holding my package hostage. There also seems to be a lack of communication w/in the organization among their staff. My complaints will continue...
DALLAS, TEXAS -- I ordered stuff from Shein, I paid for 3-5 day delivery once it was processed. As of tomorrow (August 29) it will have been 14 days. I received a text that it would be delivered on August 24. I sent a reply that I was out of town so I wouldn't be there to sign for it. I rescheduled it to be delivered on August 27.
On Wednesday the 26th I got a call that they needed the gate code so they could drop it off. I gave them the gate code and was told to leave a note on my door with the tracking number and my signature and they would leave the package. I did just what I was told but when I came home yesterday, there wasn't a package.
I called today, August 28 and was told they never tried to deliver because they "didn't have my address". I called to make a complaint and was told that it wouldn't be delivered until Monday. I told the lady I spoke to that it was unacceptable because there were dresses in there for a wedding this weekend. She said she would see what she could do and call me back. I never heard back from her.
I then called the same number from Wednesday that I gave the gate code to and was told that the drivers didn't even take the package with them and that if I needed it, I could drive to DFW airport and pick it up. At this point it was around 1:30 in the afternoon and I was at work and unable to drive 40 minutes to pick up a package that I PAID to be delivered to me. I will Never again use your services and plan to repost this as a negative review on your company.
We used DHL for shipment from China to USA twice and both times, DHL charged $1000+ more than the all inclusive quote given. On inquiring, they keep sending you from one person to another to make sure you give up. Theirs sales, billing and customer care departments are completely disconnected.
On complaining, the customer care opened the case but their billing department kept threatening for payment of illogical amount for court action. The sales people who work with you will never contact you to resolve. It is such a mental torture. Can't believe US government has such companies allowed, they should be shut! Never use DHL. There are better services out there.
Yes indeed, they are awful. Took over 3 weeks for a package to get from New Jersey to MA. The tracking numbers don't usually work either. I refuse from now on to order from any company if they use DHL. How about another package which sat in a DHL depot 61 miles from our town for 2 weeks, I could have driven there and gotten it. I emailed them to send it to Singapore then I would hire a drone to bring it here, guess they got the humor, and I got the package shortly after that, and then 2 weeks later, I got a duplicate package? DHL is the epitome of ineptitude.
PENSACOLA, FLORIDA -- I checked my tracking information for a package that I was expecting, the date to be delivered was 3/21 before the end of the day. I called DHL and was assured that my package would be delivered before the end of the day. The end of the day arrived and no package!!! Again, I called DHL and a representative informed me that it was in the computer at 12 0'clock noon that the package wouldn't be delivered until the following day! GET IT TOGETHER DHL!!! I spent an entire day waiting for delivery that they knew wouldn't be delivered!!! I will NEVER deal with DHL again!!!