DHL Express Delivery Consumer Reviews

ISTANBUL -- I have been living in Istanbul for the past 6 months. During this time I was ill three times and I could not manage this illness. I did not go to a local doctor because they overcharge people and they don't speak English so communication is difficult. The last time I was very ill with symptoms similar to the corona virus. The pharmacies here do not have excellent vitamins. So I decided to ask my brother who lives in Australia to send me good vitamins, Vitamin C, Cod Liver Oil capsules and an Immune boost vitamin. With the corona virus being harmful. I wanted to protect myself in the long term rather than always having to depend on antibiotics.

My brother lives in Brisbane so on Feb 18 he posted a a package to me with these bottles of vitamins. He sent it DHL express from a local post office in Brisbane. He sent me photos of the bottles of vitamins and the pacakge. Tracking Number-EJ 252296624AU
DHL waybill No- 5470703372

He also sent a number to call here in Turkey which the local post office in Brisbane gave him - +903124491000. My brother said that the pacakge will take about 4 days to arrive.On the package is my full address in Istanbul and my Turkish mobile number.

Four days later I did not hear anything about the package. I thought that the package may arrive at the local post office in my area. So a week later I did visit this post office in Uskudar and the guy who I spoke to put in the tracking number on his computer and told me that the package is not in Turkey and maybe it will arrive the following week.

The following week I went back to this local post office and was told that I need to go to the postal head office in an area called Acibadem. So I went to this post office and they put in the tracking number in their computers and found nothing. I asked one of them to call the number my brother gave me but this number was engaged.

I spoke to another friend to call the number in Turkey and he finally said that someone spoke to him and said I need to wait another day and if I don't hear anything than I must write a petition to the head post office about the fact that I did not hear anything about the package.

I still received no sms to date or a phone call from DHL - there was no letter or note from them requesting me to come to their office. My room mate receives DHL packages and they usually leave a sticker on the apartment door but nothing was left for my package.

On Wednesday 11 March I decided to visit the DHL head office
DHL Express
Yalcin Kores Cad. No:20
34212 Yenibosna/Bagcilar
Istanbul-Turkey

I explained to someone there about the package my brother sent me and provided the tracking number and the waybill number. Then this female staff member told that the package had arrived on 21 Feb and that they have been trying to contact me. These are lies because there are no call logs on my phone from them and neither is there an sms from them. Then she said that they were getting ready to send the package back to Australia. If I wanted the package then I would have to pay a minimum fee - 20% of the total amount of the vitamins. But they will also investigate the original price of these vitamins and charge me an amount on this. And I have to get a doctors letter from my area stating that I need these vitamins like a prescription. All of this I had no idea about at all. There is nothing on their website about this. .

So I told that I will not pay for the vitamins and will not get a doctors letter so they can send the pacakge back to Australia. Then she said I would have to sign letter confirming that I would like the pacakge to be sent back. She said she will send me the PDF letter to fill out and to send this back to her. Her email address is kategori3@dhl

Later that afternoon I checked my email and found that this letter stated that the package was mistakely posted to me and therefore must be sent back. These are lies! So I wrote her back and that I refuse to lie and will not sign this letter. I have not heard from her. I have no idea where the package is now and I have not seen it at all since it arrived in Istanbul. I have informed my brother about all of this drama.

BRAMPTON, ONTARIO CANADA -- DHL Express Lies To Their Customers And Does NOT Deliver On Time!

I have been waiting all day like a Stupid Idiot for Your Courier To Deliver My American Express Credit Card To My Toronto, Ontario Canada Residence and it still has NOT arrived!

I contacted your Low Class, Customer NO Service Department and talked to somebody out in India who could barely speak English, nor understand My Perfect English in which I took offense to.

During our horrible conversation, he told me that the courier did NOT have my Security Code of 006 for my Apartment Number and he also did NOT have my Full Name which is Howard Paul Shore and I was also told that he did NOT have my Phone Number Of (323) 514-2779 and (416) 633-9135 to contact me!

All of this is Bullshit and Lies because I have been an American Express Cardmember for 19 Years and have NEVER had a problem in receiving my damn package or credit card before up until Now!

To make matters worst, this Stupid Idiot over the phone told me that he send me an email showing me that they did NOT have the information that I mentioned to you above in my letter (IN WHICH I SUPPLIED TO AMERICAN EXPRESS OVER THE PHONE MULTIPLE TIMES) and IN ADDITION, he also said that he could NOT guarantee that I would receive my credit card today which is the day it was supposed to arrive in the First Place and therefore made ME suffer by informing me that I must wait until tomorrow to receive it!

Had this been with Federal Express or United Parcel Service, I would have Never Experienced These Damn Problems!

Shame On You!

If You do Not Solve This Problem that you caused in a timely manner, then I am going to publish many Negative Reviews on all of the Social Media Websites about this Disgusting and Horrifying DHL Express Customer Service Experience!

If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my cellular phone number at: 323-514-2779 or on my mother's home telephone number in Toronto, Ontario Canada at: 416-633-9135.

You may also email me back at: HOWARDPAULSHORE2@GMAIL.COM or PRIVATE_EXECUTIVE@YAHOO.COM.

I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

Thank you.

Sincerely yours,

Howard Paul Shore
Angry And Upset DHL Express Customer

/HPS

PS: Your Company Is F....D Up!

MONTREAL -- I bought a printer in Australia and paid $90 for EXPRESS delivery since I want my package for Christmas. Package was pick up on Dec 11th get to Canada on 15th and then a custom agent ask for more information. Seems there was a problem with value and they need to contact me. The shipping company had not supplied my phone number on the waybill so DHL call them to get it and company has supplies it on 18th. It took 4 days before they ask for my info and since no one call me, instead the shipping company send me an Email stating that I've better call DHL, which I did.

I've corrected all my personal infos on their database and fill out the POA they ask me to do the same day. I still don't know why since no one ever call me to clarify the custom agent demand. I received a letter from DHL by regular mail on the 24th. A LETTER BY REGULAR MAIL TO ASK ME TO CONTACT THEM. What an EXPRESS SERVICE IT IS.

I then called again to see what was happening and ask to speak to someone in authority. I was force to complain to get someone on the line. The lady send me 2 more form to fill which I did and then nothing happened to my package. I call again 3 days later and lady told me that a mail was sent on the 23rd that I have not respond... no mail ever left their computer which fact was confirmed later on. They charge me $70 for duty and $20 more for their fees which I was forced to pay if I want my package.

We are now January 3rd 2015 and still no package. No one took the phone to call me. They always rely on mail which they take 2-3 to respond... that is EXPRESS behavior indeed! You are force to do all the call and no one care. They got your money and too bad for your package.

I'm still waiting for my package, Nothing I can do. It's been 22 days for an EXPRESS DELIVERY and 90 USD for this kind of service. I call back and demand a complete refund which they only reimburse $20 fees and refused to take any responsibility. IF you need a package delivered rapidly... or just delivered, you better ask a brainless slug to delivered it. It will be by far better and faster than DHL Express for God sake.

ST LOUIS, MISSOURI -- DHL Fraud Company | Never Book International Shipment with them | DHL will say Shipment is Stuck with Custom Clearance Event even though all requested document submitted | Not providing any Indian Customs document | Asking additional $70 to return the shipment else threatening they will destroy the shipment.
If you want this kind of customer service sure go ahead and get harassed by these folk, luckly my package item was not costly and I don't really bother anymore, but I want to expose they international shipment tactics to extract money.

Sent a hard drive from USA to INDIA (Delhi) with some wedding data, DHL says the package is detained by Delhi Customs and DHL is asking $70 (non duty etc) to be paid in order to process the return shipment and not providing any document from Indian Customs

DHL Tracking - 2740647781

They just put the status in Custom Clearance and everyday the a new record entry happens but they are waiting for me to pay first so they can either return the shipment.

Never ever again. Pay few bucks extra and ship with Fedex.

See live tracking information by cliking here what they do to their customers to ask for additional payments on the name of Customs of the country.

http://www.dhl.com/en/express/tracking.html?AWB=2740647781&brand=DHL

MONTREAL, CANADA -- MONTREAL CANADA BUYERS: My first experience with DHL Express Canada has been very negative. I have been dealing with them for 3 weeks, still waiting to receive my package due to errors on their end. I won't be doing any further business with eShakti (original company I was purchasing from) due to the time I have lost dealing with DHL. I have had no indication from DHL that they intend on correcting their process errors as a result of my experience.

They have simply 'managed' my phone calls, without actually addressing my situation correctly (as they had promised). I never bother writing reviews, but this has been the single most upsetting experience I have had with a company.

UNITED STATES, CALIFORNIA -- We went to a postal Annex location in San Diego and send a package to my Son who is in Mongolia. The package was not delivered to his location, and when I attempted to receive a refund, the DHL customer service claims representative told me that once it gets to the airport at Ulaanbaatar, it is out of their hands, and it is up to the customs broker to deliver the package.

My son had to pay a taxi, and they charged him an extra $45 to pick it up... The last statement to me from the claims representative when I told him that Fed Ex delivers to my son in Mongolia on time was " we are not Fed Ex". That is correct, and we will never use DHL again to ship international... What a rip off!

I ordered an item on Amazon on 17th December 2009 and selected "Priority International Courier". I was notified that the order would be split up, and that one part of the order was being sent via DHL. On 20th December, 2009, Sunday, the delivery person from DHL (mobile number **) called me, check if anyone was at home as they were trying to deliver the package to me.

As I wasn't expecting the delivery to be made on a Sunday (Since the delivery description on Amazon.com mentioned 2-4 BUSINESS days), I asked when is the next earliest slot another delivery attempt could be made instead, and the delivery man suggested the evening slot (7 pm-10 pm) on Monday (21st December, 2009), which I agreed to over the phone.

Today on Monday (21st December, 2009), I rushed home from work in order to receive the package during the 7 pm - 10 pm slot as suggested by the DHL deliveryman, but the delivery never arrived. When I finally called DHL at 10:30 pm, they told that because no official redelivery request was made on my order (even though I followed the recommendations given by the deliveryman who called me), they did not attempt a re-delivery on Monday; and as such, the delivery was automatically scheduled for Tuesday during office hours when no one would be at home to receive it).

In addition, if I had to arrange for it to be delivered to my workplace instead (since I would not be free on Tuesday night to receive the item), I had to fax a request to DHL requesting a change of delivery address. I have no fax machine and have to look for someone with one. On top of that, they could not guarantee the delivery by Tuesday with the change in address.

I have ordered from Amazon a number of times in the past, via different shipping options, but this is the worst experience I've ever had so far. The whole point of paying a premium for "Priority International Courier" is to get my purchases fast and conveniently.

In fact, another portion of my order which was being shipped via UPS attempted delivery when I was not home, but the UPS representative was helpful enough to allow me to change the delivery address to my workplace over the phone. In contrast, the DHL representative were inflexible and said they could not change the delivery address to my workplace this way because they would have to file extra paperwork to justify the change.

I called DHL Wednesday morning after I managed to get access to a fax machine (since the representative serving me yesterday said I had to fax in a request for change in delivery address). The representative I spoke to this morning now told me that I could have emailed a request for change in delivery address, something that the DHL representative whom I spoke to yesterday neglected to mention to me.

As such, I could only trigger a request this morning, meaning that I would only be able to receive the package on Wednesday. If the representative yesterday had mentioned that I could have requested a change of address via email, I would have done so yesterday and gotten my delivery by today (Tuesday). In fact the current status of the order is now listed as "Delay in delivery due to external factors" through no fault of mine. This is in contrast to the part of my order which was shipped via UPS, which shipped later, and I similarly requested a change of address, and yet I received the package earlier.

TEXAS -- On May 2, 2008 I ordered a new DELL computer. This was not my first DELL but it was the first to be "delivered" by DHL Express 3-5 day service. According to DHL tracking system online they picked up the package from DELL on May 5th and tried to deliver it on May 8th, 9th, and 10th but no one was home. The status also showed it was "ON HOLD TO BE PICKED UP PER RECIPIENT'S REQUEST".

The Problem: I am blind and at home 24 hrs a day and basically 7 days a week. During the week they stated they attempted delivery I also had a guest in my home. Both of us never left the home and no DHL Delivery truck came to my home much less left a notice or anything else. It was only on the 14th that I obtained the tracking information from DELL and found out who even had my package. I also find it interesting they say it was out for delivery on the 10th which is a Saturday and their office is closed, but I will admit they show a scan for it being out and brought back to the station.

On Tuesday May 14th I called DHL, explained I am blind and at home all day and no one had come to my home. I asked for it to be rescheduled for delivery and made sure they had very clear directions, even telling them of the "For Sale By Owner" sign in front of my home. The status on the system did show it was "scheduled to be delivered" but no additional scans or info was entered and again, no DHL delivery truck came to my home.

After again calling their customer service office I was told the Tyler office would call me, and they did not. Finally on Friday, May 16th I did hear from the Shreveport office, in another state, and they told me they would have the Tyler, Tx station give me a call. I told them I had been waiting for days for them to call but I had no way to contact them and did not even know where their office was located.

The Shreveport, La office gave me the Tyler office number and address, which I then called. This was my FIRST contact with the office that had my package of any kind. The person in Tyler told me that it would be scheduled for delivery on Saturday, May 17th by 11am. He assured me it would be taken care of and I would have my package/computer.

The more I thought about it the more curious I became about a "Saturday delivery". I called the 800 number service to confirm this. They told me "The Tyler office is closed on Saturday and normally does not do Saturday deliveries, but I am sure if they said they would then it must be some special schedule they have set up." Yeah, right. I know someone blowing smoke when I hear it.

Needless to say it did not get delivered on Saturday. In fact when I went to check the status online the status once again showed "ON HOLD PER RECIPIENT'S REQUEST". I called the customer service desk again and found that indeed their servers did show that the Tyler office had spoken to me on Friday at 9:00 am and that it was scheduled to be delivered on Saturday but then Friday evening they had changed the status to on hold. Again, they left a message for the Tyler station to call me, which never happened.

Monday, May 19th, I made numerous calls to Tyler, with no answer. I called customer service and was promised a call by 9:30 from Tyler. At 9:30 I did receive a call from DHL - in Shreveport Louisiana saying they were trying to get in touch with Tyler but could not get an answer and were sending them a FAX saying to contact their office in regards to my problem and they would let me know as soon as they heard something and Tyler should also be calling me.

Three hours later I called Shreveport back and talked to their manager (thanks to caller ID), and was told they were talking with Tyler and I should hear from Tyler within a few minutes and they (Shreveport) would call me back in 1 hour to verify what was to be done. Which of course, NEITHER CALLED!

Still unable to get Tyler to answer the phone I called Shreveport back at 3 pm. I asked what was going on and they told me they had just gotten off the phone with the Tyler supervisor and he would be calling me soon. I gave up, I asked "Is my package in Tyler right now?" They told me yes. I had to hire someone to take me to Tyler, 20 miles away, to pick up a package that had been in transit to me for 14 days and never made it there. I WILL NEVER PURCHASE ANYTHING SHIPPED WITH DHL AGAIN! Companies like DELL never see the problems, they are not one's having to track it down, check where it is and try to work through the hassles of DHL.

As for DELL, they told me Monday they would give me a refund on the shipping and handling, once I have the computer... We'll see, that may be another part of this story. I do encourage people to ask for refunds on shipping and handling when DHL doesn't deliver on time. After all you are paying for a timely delivery, if it is not met why should you pay?

ATLANTA, GEORGIA -- By looking at the tracking history anybody can say how irresponsible are the staff working in DHL. The tracking history says the package left India on 10/12/2006 to be delivered in Atlanta GA and Arrived in New york DHL facility on 10/13/2006.

On 10/14/2006 I see this package is out for delivery from DHL Atlanta downtown facility. I called Customer service to find when I am going to get it. They said it has been sent to wrong facility by mistake and asked me to call Flowery branch office at (404) 874-7500. I called this number and the representative who answered my call apologized for the mistake and took the change of Address so that the package will be delivered to my work address on next business day 10/16/2006.

As I did not get it on Monday, I called to follow up on it and I found that the guy who answered my call did not write the change of address and hence it will be delivered at my home address. I called the Norcross facility at 11:30 AM and a lady kept my call on hold for about 10 minutes and hung up the phone. I again called and found that the package is with the representative who answered my call and he said that he do not have any drivers to deliver it today though it is before noon and it will be delayed for another day.

I went to the Norcross facility and contacted Front desk attendant who was supervisor over there at 7:40 pm and he tried to help me and looked for the package for about an hour and said he can't find it. I heard that these kinds of mishandling happens with DHL very frequently and I had observed how irresponsible the staff at Norcross DHL office are in my last visit 2 weeks ago as another couple of customers too expressed the same kind of bitter experience.

The guy who answered my call on 10/17/2006 at 11:30 Am hidden the package somewhere so that nobody can trace it where it is. I tried calling several Customer service numbers and nobody can trace it where it is. Finally on next day I called the DHL Norcross facility Center Manager and he spent the whole day in meetings to research and by end of day he is sorry for it has been sent to wrong location for the second time, agreed with me for the staff's irresponsible unethical behavior for the Courier profession and apologized for not locating where it is.

The next day on 10/19/2006 when I checked at the tracking history, it is in Birmingham Alabama and no one know why the heck it is sent to Alabama instead of Atlanta GA where it is supposed be the destination. Finally what I think could have happened was the management found it with the Supervisor who stole/mishandled the package and not to agree this with me - they sent the package to Alabama to show that it is a human error which is not true as this is the second missing record of the mail in this transaction.

Because of the unethical-irresponsible behavior of the DHL staff, the package has traveled several locations in Atlanta GA for 4 days and sent to Alabama purposefully. DHL has a very bad practice of doing professional business and they have a horrible customer service with no call back or status notification for the complaints submitted on their website. By this nobody can trust a public mail facility as chances are there for stealing the mails by their staff with irresponsible behavior. Thanks for reading this review and hope DHL corrects their mistakes by training their staff with more ethics to be a good mail-man.

CODY, WYOMING -- On Tuesday 10/3/06 I had a supplier ship me $200 worth of perishable merchandise to me at Cody, Wy. He packed the merchandise for a next day delivery and shipped it from Kansas by DHL Express for a guaranteed next day delivery. The Express package should have been delivered by DHL on Wednesday 10/4/06 and would require a signature on delivery. I stayed at home that day and did not work awaiting delivery of this package. By 5 PM on 10/4/06 it became apparent that it was not going to be delivered that day. I checked the tracking information on it and found that it had arrived at their Billings, Montana dispatch center on that morning.

I called Customer Service at DHL to find out why it had not gone out for delivery and the customer service operator could not tell me anything except that it just did not get delivered that day and that it would be delivered the next day. So the next day (10/5/06) I again stayed home and waited but again there is no delivery from DHL. That afternoon I again checked the tracking information and found a notation stating that they had attempted delivery and to place call their toll free number.

I called the number and was transferred to their Billings. Mt. dispatch center. I gave their Billings dispatcher (first name **) the airbill number and demanded an explanation, as I had been sitting at home for two days waiting for this Express delivery package. I was advised that it was initially delayed because their plane had been fogged in at Wilmington, OH and had arrived in Billings too late to get the package out on delivery on (10/04/06) and that the driver had reported that he was unable to locate the street that I live on when he attempted to deliver it on (10/5/06).

I gave her the street address and within a few seconds she had pulled it up on the computer and told me exactly where it was located. Apparently their delivery driver did not have the forethought to check with his dispatcher for the street location or to call me for directions (My telephone number was on the outside of the package). By this time I was getting hot under the collar. But she assured me that it would be delivered the following day. So the next day (10/6/06) I again stayed home awaiting delivery. By 1;30 PM that afternoon it began to look like the package again was not going to be delivered.

I called the Billings, Mt. Dispatch Center directly and again spoke to **. As soon as she recognised what I was calling about she transferred me someone named ** whom I assumed to have been the manager. He informed me that they had determined that I lived outside their delivery area. I explained to him that I live in a developed subdivision that has been here for some 20 years and that DHL delivers in the subdivision all the time and had even previously delivered to my address. He told me that they only delivered within a 10 mile radius of Cody, Wyoming and that I was outside that 10 mile radius.

I informed him that that was incorrect that I only lived exactly 7 miles from the city limits of Cody and 8.5 miles from the center of town. He once again reiterated that I was outside their delivery area and that they had placed my Next Day Express package in the mail and that it would be delivered by the U.S. Postal Service. When asked about other deliveries that DHL had previously made to me and my neighbors he told me he didn't know what the driver would have been doing in my subdivision because he shouldn't be delivering there. He continued to insist that I was located more than 10 miles outside of Cody, Wyoming and therefore was out of their delivery area.

To make a long story short we were at the weekend by this time. Monday (10/9/06) was a Postal Holiday (Columbus Day) so there was no mail delivery. My DHL Next Day Express package was finally delivered by the U.S. Postal Service on Tuesday (10/10/06) after being bounced around for a full week by the incompetent lying people at DHL. And additionally no signature was required when it was delivered by the U. S. Post Office, as DHL did not pay for that service when they dropped it in the mail.

In summary, I paid something like $50 for Express Next Day Delivery only to have the package delivered a full week later by the Post office. I missed 3 days of work waiting for DHL to deliver it so I could sign for it. I won't even discuss the condition of the perishable contents after a week of DHL's farce that they call their Next Day Express Service. On Wednesday (10/11/06) my wife was leaving for work and she saw the bright yellow DHL delivery truck go past our subdivision headed further out of Cody than where we are located. She followed it and watched the driver make a delivery out 2 miles past where we live, but then we are 'somehow' out of their delivery area.

I honestly don't know how an express delivery service that is this screwed up and who employs such incompetent people can stay in business. I know that I will never ever again be doing business with them and I shall not do business with any other vendor who insist on shipping anything to me by DHL. If DHL attempts to deliver anything to me I will refuse to accept it and have it returned to the sender. Further, I intend to make a conscious effort to make sure that all of my business associates and friends know how sorry DHL service is. These people do not need to be in business.