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19 Reviews & Complaints

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A Bunch of Excuses for "Guaranteed delivery."
Posted by Isoluck on 02/13/2013
We had papers that needed to move from Maryland to a province of China within 10 days. I sent them USPS for about $18 and my wife said "oh, they'll never get there on-time" and she sent them again on the same day with DHL for $55. USPS got them there in 8 days. DHL stalled in Bejing and when I called was told they were "investigating" and interestingly added unlike the USPS they had to go through customs and the Chinese New Year having started that 11th day were the problems. Yeah, their problems - not ours. How long has DHL been sending documents and packages to China? Are you kidding me? Customs and the Chinese New Year are unknown problems? USPS knew about them and so did DHL. DHL said the shipper, in our case a UPS store, should have suggested they were shipped earlier. Really? DHL guaranteed delivery in 5 days! FIVE! 11 later they are in Bejing. So the UPS store will request a refund from DHL and then reimburse us for a job NOT well done. I'm done with DHL. What a load of it.
     
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Horrible Service
Posted by Grwaitemd on 01/16/2013
Paid for door to door service DHL express service from France. Arrived in USA in 4 days. Then DHL gave package to U.S. Postal Service with no tracking and regular mail. Did not call me or give me choice not to use use post office with no tracking. Do not use DHL never, never, never, never, never!
     
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Dishonest DHL
Posted by Howard_dare on 01/11/2012
UK -- A division of Lloyds Banking Group entrusted DHL with my title deeds on a guaranteed next day delivery service.

DHL failed to deliver next day, failed to inform me and I waited in all day.

Instead, they decided to pass my package to a small independent third party courier to deliver at their leisure.

Lloyds Banking Group asked DHL to return the package when it was obvious they would not abide by their delivery guarantee before close of business.

DHL's tracking system showed DHL ignored this instruction and subsequent phone calls from Lloyds Banking Group found that the title deeds are out in a vehicle DHL have no control over.

If DHL will be so cavalier when entrusted with the security of a package under a contract with a huge banking group, frankly they will mess anyone about and say anything to acquire your business.

Obviously "guaranteed" means something different in DHL English. No doubt the term "dishonest" is missing from the DHL vocabulary.
     
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Posted by Alain on 2012-01-12:
I trust that Lloyds is reconsidering who they use to deliver their documents at this point. Thank you for sharing this.
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Delay
Posted by Mridhuljose on 11/22/2010
LONDON -- DHL provides the most crappiest service, charging premium price and giving bad service. I informed my contact in India not to send by DHL and to send by other international couriers, they didn't listen. From Thursday I am sittin @ home to get this parcel, it has still not reached me. I have informed the company to send the parcel back 2 India so that I can make sure I get compensated for my losses. On Friday DHL left a note saying I was not @ the address, when very much I was @ the address. DHL had my mobile number, still no attempt was made to call me on that. I spoke to one of their inefficient customer service person on Friday & explained to him the seriousness of the situation. He informed me it would be delivered on Monday. Now on the DHL stupid website it says it is been put on hold. They use all these techniques to fool the british people here. Irresponsible bunch of people at this company and over that in the morning when I tried to escalate the problem a dumbo british employee @ one of their depot, she informed me they don't do with my postcode, but didn't offer another phone number. Her callous attitude seemed like I am doing a favour to her. The overall bad experience I m going through, makes me think DHL has a monopoly. I am not going to collect the parcel after 2 O clock today, as it would be of no use to me. I have requested them to send the parcel back to India as it contains important documents.
     
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DHL rocks (update)
Posted by Aceboy44 on 07/28/2010
KUWAIT -- Previously I published a review on how good and reliable DHL is over here in Kuwait. Now to my fella Kuwaitis (and foreign friends) I would like to update you with my nothing but POSITIVE experiences I've been recently having with DHL. Words can not describe how satisfied I am with this company so first allow me to begin by providing you with my DHL tracking numbers:

1)8907864560 (check out this one)
2)8907863344
3)8907865175 (was actually delivered by 9AM and not 12:57)
4)8911792783
5)8911794975
6)8915150156
7)8915151302
8)7546723531
9)9257263820
10)9103673622

All I can is WOW! No other company in Kuwait (nor do I believe on earth) will deliver your parcels by 7:29 in the MORNING!!! Also, DHL is very smooth with customs clearance (unlike FedEx, uPs, and most importantly Aramex.) I remember once I had a shipment from FedEx where it remained in customs for ONE WEEK (I'm not bluffing, this is the FedEx tracking number so you can see for your self '409512594665'). These pathetic competitors are no match to DHL, and I have no idea how or why they still exist in the market (I never a had a DHL package that remained in customs for over 48 hours.)

Now let me ask you this. Do you want a first-class, 5-star service and head-ache free envrionment where everything is being taken care of while you're sleeping or at work? Then you can't go wrong with DHL (oh and no, I definetly do not work for DHL. However, they EARNED my loyalty) :)

Pros of this company are: superior customer service, delivery speed, and tracking system. In addition, their packaging quality is superb and extremly smooth customs clearance.

Cons of this company are: NONE (You can't say price because YOU GET WHAT YOU PAY FOR....... Right?)

END OF REVIEW. BELOW IS SOMETHING UNRELATED TO THIS DHL's REVIEW.

For those who think I'm some how have a contact in DHL or have an afflation with them this is my response to you: Check the following FedEx tracking numbers:

1) 409512563405
2) 409512566882
3) 409512594665
4) 409512563405
5) 409512594665 (the one I talked about earlier)
6) 409512559722

Having used FedEx for 6 times to import my packages there is no way I would have an afflation with DHL, else I would have NEVER used FedEx in the first place......Right?

I also wanted to post my experience with uPs and TNT but unfortunately I also lost my tracking numbers so I appologize if this was a disappointment to you guys.
     
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How bad can it get?
Posted by MarkSu on 05/28/2010
On Thursday May 13 2010 documents were sent to me in Curacao, the Netherlands Antilles using DHL Express with tracking no. 3327891486. Maybe you can still admire the tracking on dhl.com.
The package went from the Seychelles to Kenya to London in 1 day. So far so good probably. Then it goes totally wrong.
Leipzig, Brussels, London, Brussels, London, Brussels, London, Brussels, London, Brussels, London, Brussels, London, Leipzig, Brussels, London, Brussels, London, Miami (! the right direction!), Cincinnati, London, Brussels, London, Barbados (?).
It's in Barbados now, after 15 days. And I'm still waiting.
I have been calling England (3 times), my local DHL station (5 times), they're all very friendly but it doesn't help a bit.
The direction the documents keep being send to doesn't make any sense. Even if you get it totally wrong, how many times do you keep sending it back and forth between Brussels and London before you take action?
     
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Posted by Alain on 2010-05-30:
I just looked at the track. Truly amazing! According to the last entry I saw at 7:20 EST 5/30/2010 (May 28th 22:01 DHL time), it's now 'Arrived at sort facility Maiquetia, Venezuela'! It may reach Eindhoven yet! Meantime, there's a big concrete pier just outside of town that has some great skin diving as I recall!
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Do Not Use DHL for Business or Personal Delivery Needs
Posted by Sundar23 on 05/17/2010
I just got off the phone talking to the retarded souls at DHL, the world wide express jokers. For three days I have being chasing one of my 2-Day overnight parcels consisting of items urgently required by one of our business customers. Instead of delivering the item the Driver has updated the tracking system with the following info; Delivery attempted; recipient refused. or More address info needed. After getting the More Address info needed msg from the tracking system my assistant contacted DHL and gave them the cell number to call if the driver has any issues. And guess what?. No delivery. Instead the tracking system is updated once again with more garbage and lies. So now it is clear, IF YOU ARE BUSINESS/PERSONAL CUSTOMER NEVER USE DHL. EVER. As a business I should be able to trust the tracking system. But DHL tracking system is filled with lies. They are unable to deliver an urgent item to an address that is in plain view. Don't believe these people and their promotions. They treat their customers like liars when their own drivers and employees are a bunch of lying souls.
     
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Anyone Experienced Identity Theft Sending Papers Through DHL?
Posted by Bbohannon on 03/28/2010
DHL is UNBELIEVABLY bad! NEVER use DHL! EVER! I will write more later. I sent a package by DHL "Express", and it took nine days. But, that's NOT the bad part.
I have a question: Has anyone on this site experienced anything with DHL that would indicate that Identity Theft occurred with papers that you, unfortunately, sent through DHL "Express"? I am QUITE serious in asking this question. Thanks, Bill (BTW, I'm not the same Bill from San Antonio, Texas.)
     
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Posted by Alain on 2010-03-28:
No, I haven't, but this is interesting so send us an update.
Posted by madconsumer on 2010-03-28:
was the package received with evidence it was opened?
Posted by Ben There on 2010-03-28:
I never have and we used them quite a bit before they left the US domestic market because our office manager wanted to save a few cents.

It would be almost impossible to prove identity theft, though. Who is to say your identity was not taken by more common methods during the same time, or that the package was looted after DHL delivered it.

Good luck!
Posted by beanbagbritches on 2010-03-28:
I did not have identity theft issues, but read my DHL complaint here: http://www.my3cents.com/showReview.cgi?id=14084
Posted by pd on 2013-07-18:
yes I am dealing with a very bad situation right now. may I ask which office you used?
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Package "On Hold" w/o notification or explanation and NEVER shipped
Posted by Drbob1 on 01/09/2010
NW EDMONTON, CANADA -- Asked DHL if envelope of archival photos would arrive next day. He assured me. 36 hours later, no pix. I checked tracking, which listed the envelope's delivery to DHL as a day AFTER I had delivered it. Worse, envelope stayed at depot on 1st, 2nd, e 3rd day. It NEVER left! We. care.com assured me it had on either 1st or 2nd day -- but was silent after I emailed them tracking page showing envelope as "On Hold" on all 3 days. 1-800 representative said I got date wrong: emailed 1-800 my perfectly-consistent payment receipt and waybill! Silence. They do well: Depot NEVER issued advisory re "Hold"! Depot answered NO calls, mine or the main office's! Wonderful hq. team manager faxed my demands: w/o apology or explanation, they returned the never-shipped envelope 3 days after accepting it for overnight delivery. Thus, DHL caused a memorial event for my godmother to pass w/o display of 22 special 8x10 photos. FedEx guaranteed 24-36 hr. delivery. Darn.
     
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Posted by Anonymous on 2010-01-10:
Your location shows Canada. Is this a cross border delivery? If so, it is probably stuck in customs, which DHL can do nothing about.
Posted by tnchuck100 on 2010-01-10:
DHL could have advised him this was the case. DHL obviously dropped the ball here.
Posted by madconsumer on 2010-01-10:
if this was january, then nothing shipped 1, 2, or 3. sounds like the shipper fasiled to mention the the shipping times during holidays.
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Delayed Delivery + Bad Service
Posted by JamesP on 12/22/2009
I ordered an item on Amazon on 17th December 2009 and selected "Priority International Courier". I was notified that the order would be split up, and that one part of the order was being sent via DHL. On 20th December, 2009, Sunday, the delivery person from DHL (mobile number 82902172) called me check if anyone was at home as they were trying to deliver the package to me. As I wasn't expecting the delivery to be made on a Sunday (Since the delivery description on Amazon.com mentioned 2-4 BUSINESS days), I asked when is the next earliest slot another delivery attempt could be made instead, and the delivery man suggested the evening slot (7pm-10pm) on Monday (21st December, 2009), which I agreed to over the phone.

Today on Monday (21st December, 2009), I rushed home from work in order to receive the package during the 7pm-10pm slot as suggested by the DHL deliveryman, but the delivery never arrived. When I finally called DHL at 10:30pm, they told that because no official redelivery request was made on my order (even though I followed the recommendations given by the deliveryman who called me), they did not attempt a re-delivery on Monday; and as such, the delivery was automatically scheduled for Tuesday during office hours when no one would be at home to receive it). In addition, if I had to arrange for it to be delivered to my workplace instead (since I would not be free on Tuesday night to receive the item), I had to fax a request to DHL requesting a change of delivery address. I have no fax machine and have to look for someone with one. On top of that, they could not guarantee the delivery by Tuesday with the change in address.

I have ordered from Amazon a number of times in the past, via different shipping options, but this is the worst experience I've ever had so far. The whole point of paying a premium for "Priority International Courier" is to get my purchases fast and conveniently. In fact, another portion of my order which was being shipped via UPS attempted delivery when I was not home, but the UPS representative was helpful enough to allow me to change the delivery address to my workplace over the phone. In contrast, the DHL representative were inflexible and said they could not change the delivery address to my workplace this way because they would have to file extra paperwork to justify the change.

I called DHL Wednesday morning after I managed to get access to a fax machine (since the representative serving me yesterday said I had to fax in a request for change in delivery address). The representative I spoke to this morning now told me that I could have emailed a request for change in delivery address, something that the DHL representative whom I spoke to yesterday neglected to mention to me.

As such, I could only trigger a request this morning, meaning that I would only be able to receive the package on Wednesday. If the representative yesterday had mentioned that I could have requested a change of address via email, I would have done so yesterday and gotten my delivery by today (Tuesday). In fact the current status of the order is now listed as "Delay in delivery due to external factors" through no fault of mine.

This is in contrast to the part of my order which was shipped via UPS, which shipped later, and I similarly requested a change of address, and yet I received the package earlier.
     
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Posted by azspots on 2009-12-22:
Most of the Northeast was crippled due to snow 18-19 December.....cut them some slack.
Posted by Anonymous on 2010-01-10:
It could also mean the item is waiting to clear customs. NO carrier can make this go any faster. Customs for every country must clear International shipments no matter what you pay for shipping.
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