DHL Express Delivery Consumer Reviews - Page 2

KUWAIT -- Previously I published a review on how good and reliable DHL is over here in Kuwait. Now to my fella Kuwaitis (and foreign friends) I would like to update you with my nothing but POSITIVE experiences I've been recently having with DHL. Words can not describe how satisfied I am with this company so first allow me to begin by providing you with my DHL tracking numbers: **

All I can is WOW! No other company in Kuwait (nor do I believe on earth) will deliver your parcels by 7:29 in the MORNING!!! Also, DHL is very smooth with customs clearance (unlike FedEx, uPs, and most importantly Aramex.) I remember once I had a shipment from FedEx where it remained in customs for ONE WEEK (I'm not bluffing, this is the FedEx tracking number so you can see for your self '**'). These pathetic competitors are no match to DHL, and I have no idea how or why they still exist in the market (I never a had a DHL package that remained in customs for over 48 hours).

Now let me ask you this. Do you want a first-class, 5-star service and head-ache free environment where everything is being taken care of while you're sleeping or at work? Then you can't go wrong with DHL (oh and no, I definitely do not work for DHL. However, they EARNED my loyalty) :)

Pros of this company are: superior customer service, delivery speed, and tracking system. In addition, their packaging quality is superb and extremely smooth customs clearance. Cons of this company are: NONE (You can't say price because YOU GET WHAT YOU PAY FOR... Right?)

END OF REVIEW. BELOW IS SOMETHING UNRELATED TO THIS DHL's REVIEW. For those who think I'm somehow have a contact in DHL or have an affiliation with them this is my response to you: Check the following FedEx tracking numbers: ** Having used FedEx for 6 times to import my packages there is no way I would have an affiliation with DHL, else I would have NEVER used FedEx in the first place... Right?

I also wanted to post my experience with uPs and TNT but unfortunately I also lost my tracking numbers so I apologize if this was a disappointment to you guys.

WORCESTER, MASSACHUSETTS -- My dad was trying to send me a package with DHL Express. This was all well and good except I wasn't at my house to sign for the package, so by the time I got back to my place a few days later, it was their third attempt. It was marked, saying that if I signed the back of the slip, they would leave the package at the door. Seemed practical enough, done it a million times for FedEx in the past.

So for the past three attempts they've been going to my front door and checking the slip for a signature and replacing it with a new one, indicating the most recent attempt, except for the next attempt, then went to my BACKDOOR and put another slip up, with it being marked as the final attempt would be next Monday (it was Thursday). I called DHL, they told me in fact this was the final attempt and there wouldn't be one next Monday unless I paid extra for it. I told them about the personnel going to the wrong door and they told me they were sorry and would send out another delivery between 9 am~5 pm on Friday.

It was summer so I waited the whole day, having both slips signed on either door and they STILL didn't deliver the package. Since then I have contacted DHL two more times, including a supervisor, and still have not gotten my package. Now it's on its way back to my dad. One of them had the nerve of telling me that perhaps I had to be there to sign when in fact I had both slips saying that I just needed to sign on the back AND the fact that I was waiting for the package the whole day without a knock on the door to be heard.

UNITED STATES, CALIFORNIA -- We went to a postal Annex location in San Diego and send a package to my Son who is in Mongolia. The package was not delivered to his location, and when I attempted to receive a refund, the DHL customer service claims representative told me that once it gets to the airport at Ulaanbaatar, it is out of their hands, and it is up to the customs broker to deliver the package.

My son had to pay a taxi, and they charged him an extra $45 to pick it up... The last statement to me from the claims representative when I told him that Fed Ex delivers to my son in Mongolia on time was " we are not Fed Ex". That is correct, and we will never use DHL again to ship international... What a rip off!

We had papers that needed to move from Maryland to a province of China within 10 days. I sent them USPS for about $18 and my wife said "oh, they'll never get there on-time" and she sent them again on the same day with DHL for $55. USPS got them there in 8 days. DHL stalled in Beijing and when I called was told they were "investigating" and interestingly added unlike the USPS they had to go through customs and the Chinese New Year having started that 11th day were the problems. Yeah, their problems - not ours.

How long has DHL been sending documents and packages to China? Are you kidding me? Customs and the Chinese New Year are unknown problems? USPS knew about them and so did DHL. DHL said the shipper, in our case a UPS store, should have suggested they were shipped earlier. Really? DHL guaranteed delivery in 5 days! FIVE! 11 later they are in Beijing. So the UPS store will request a refund from DHL and then reimburse us for a job NOT well done. I'm done with DHL. What a load of it.

UK -- A division of Lloyds Banking Group entrusted DHL with my title deeds on a guaranteed next day delivery service. DHL failed to deliver next day, failed to inform me and I waited in all day. Instead, they decided to pass my package to a small independent third party courier to deliver at their leisure. Lloyds Banking Group asked DHL to return the package when it was obvious they would not abide by their delivery guarantee before close of business. DHL's tracking system showed DHL ignored this instruction and subsequent phone calls from Lloyds Banking Group found that the title deeds are out in a vehicle DHL have no control over.

If DHL will be so cavalier when entrusted with the security of a package under a contract with a huge banking group, frankly they will mess anyone about and say anything to acquire your business. Obviously "guaranteed" means something different in DHL English. No doubt the term "dishonest" is missing from the DHL vocabulary.

LONDON -- DHL provides the most crappiest service, charging premium price and giving bad service. I informed my contact in India not to send by DHL and to send by other international couriers, they didn't listen. From Thursday I am sitting at home to get this parcel, it has still not reached me. I have informed the company to send the parcel back 2 India so that I can make sure I get compensated for my losses. On Friday DHL left a note saying I was not at the address, when very much I was at the address. DHL had my mobile number, still no attempt was made to call me on that.

I spoke to one of their inefficient customer service person on Friday & explained to him the seriousness of the situation. He informed me it would be delivered on Monday. Now on the DHL stupid website it says it has been put on hold. They use all these techniques to fool the british people here. Irresponsible bunch of people at this company and over that in the morning when I tried to escalate the problem a dumbo british employee at one of their depot, she informed me they don't do with my postcode, but didn't offer another phone number. Her callous attitude seemed like I am doing a favor to her.

The overall bad experience I'm going through, makes me think DHL has a monopoly. I am not going to collect the parcel after 2 O clock today, as it would be of no used to me. I have requested them to send the parcel back to India as it contains important documents.

On Thursday May 13 2010 documents were sent to me in Curacao, the Netherlands Antilles using DHL Express with tracking no. **. Maybe you can still admire the tracking on dhl.com. The package went from the Seychelles to Kenya to London in 1 day. So far so good probably. Then it goes totally wrong.

Leipzig, Brussels, London, Brussels, London, Brussels, London, Brussels, London, Brussels, London, Brussels, London, Leipzig, Brussels, London, Brussels, London, Miami (!the right direction!), Cincinnati, London, Brussels, London, Barbados (?).

It's in Barbados now, after 15 days. And I'm still waiting. I have been calling England (3 times), my local DHL station (5 times), they're all very friendly but it doesn't help a bit. The direction the documents keep being send to doesn't make any sense. Even if you get it totally wrong, how many times do you keep sending it back and forth between Brussels and London before you take action?

I just got off the phone talking to the retarded souls at DHL, the worldwide express jokers. For three days I have being chasing one of my 2-Day overnight parcels consisting of items urgently required by one of our business customers. Instead of delivering the item the Driver has updated the tracking system with the following info; Delivery attempted; recipient refused. Or More address info needed. After getting the More Address info needed msg from the tracking system, my assistant contacted DHL and gave them the cell number to call if the driver has any issues.

And guess what? No delivery. Instead the tracking system is updated once again with more garbage and lies. So now it is clear, IF YOU ARE BUSINESS/PERSONAL CUSTOMER NEVER USE DHL. EVER. As a business I should be able to trust the tracking system. But DHL tracking system is filled with lies. They are unable to deliver an urgent item to an address that is in plain view. Don't believe these people and their promotions. They treat their customers like liars when their own drivers and employees are a bunch of lying souls.

NW EDMONTON, CANADA -- Asked DHL if envelope of archival photos would arrive next day. He assured me. 36 hours later, no pix. I checked tracking, which listed the envelope's delivery to DHL as a day AFTER I had delivered it. Worse, envelope stayed at depot on 1st, 2nd, 3rd day. It NEVER left! We.care.com assured me it had on either 1st or 2nd day - but was silent after I emailed them tracking page showing envelope as "On Hold" on all 3 days.

1-800 representative said I got date wrong: emailed 1-800 my perfectly-consistent payment receipt and waybill! Silence. They do well: Depot NEVER issued advisory re "Hold"! Depot answered NO calls, mine or the main office's! Wonderful hq. team manager faxed my demands: w/o apology or explanation, they returned the never-shipped envelope 3 days after accepting it for overnight delivery. Thus, DHL caused a memorial event for my godmother to pass w/o display of 22 special 8x10 photos. FedEx guaranteed 24-36 hr. delivery. Darn.