CRESTED BUTTE, COLORADO -- Since June 30 DHL does NOT deliver to many areas of the country anymore!!! I order toner for my business from Dell my business depends on it. DHL is NOT reliable. You know what they did? They took the Dell toner cartridge and stuck it in the regular mail and billed DELL for the overnight rate. Does DELL want to be associated with this kind of company? It makes DELL look bad. DELL shipping managers should cancel DHL contract. Why does Dell use UPS for the laptop I just got (which came on time) and DHL for toner? Just use UPS....
Anyone can lose a package sometimes or have a weather delay but to take an overnight delivery and just put it in the regular mail without notifying the shipper or the addressee is really bad business and dishonest! Do not ever use DHL or you are asking for trouble for your own business and you risk losing your customers.
Sent two silk blankets and other small silk products to bride while I was working in Shanghai via DHL overnight. Packages took over a week to arrive (held at customs due to overstated value by DHL (used Chinese RMB value vice US Dollar). Customer service during that period non-productive in gaining status of delivery. Three weeks after delivery, get a $300+ bill from DHL for duty owed based on their mistake on estimate of price. Billing customer service equally unhelpful and incapable of accessing account materials. I had to use FedEX fax to supply DHL their own (DHL) shipping documents.
Never use DHL... $550 worth of silk shipped stateside has cost me over $575 in shipping fees and inappropriate duty charges and the war still goes on. Now they also say there is an unpublished internal policy that you only have 15 days to ask for your money back, even though I complained the third day after shipping about non-delivery! Unreal!
CONCORD, NORTH CAROLINA -- I had the misfortune to have to deal with this crappy service. I had some transcripts overnighted to me and after two days the packaged never showed. I contacted the sender and got the tracking number. It turns out they tried to deliver but never left a signature card so how was I to know. I contacted DHL and they assured me it would be delivered on the third day, so I had someone waiting all day. DHL never made an attempt to deliver. The first lie.
So, on Saturday they tell me it will be delivered before noon. The second lie. It's now past noon and still no delivery. I have made over 6 phone calls and not once would they allow me to speak to a supervisor. DHL is absolute garbage and should not be allowed to continue.
First time I've ever done business with DHL, and is certainly my last. I paid $50 to have an extremely important package delivered via overnight shipping. The day I'm supposed to receive it comes and I give DHL a call because the online tracking wasn't updated. I told that it has been delayed and will certainly receive it the next day before 12pm. 12pm comes and I call DHL customer service again. To no avail, it is still in another state in 'transit.' Day 3 is tomorrow, and I do not believe that it will be here.
I am extremely frustrated as my time to utilize what I needed in such a short time span, is over. Rendering my package as useless as DHL's shipping capabilities. Stick with UPS. DHL is a joke.
CALIFORNIA -- Same complaints as I have read on this website. My husband and I shipped a package to our customers overnight (their request to use DHL, we never wanted to in the first place). It is now 5 days later and I think the company finally got their package delivered this morning (according to DHL website). This stuff needs to be refrigerated upon receipt and can generally go for 24-48 hours without refrigeration but we are not sure about 5 days!! If our product is spoiled we will be pursuing DHL like you wouldn't believe. We will NEVER use DHL again! We know of so many people and businesses that have had nothing but trouble with this company. How are they staying in business??
MILWAUKEE, WISCONSIN -- Asked for a package to be delivered overnight. Paid $145 for the fee. Package missed delivery first day. Second day was supposed to be held at facility, was taken out for delivery. Third day was supposed to be delivered to a new address, was held at facility. This is the most disorganized and dysfunctional shipping company I have ever dealt with. Smaller shippers, and even UPS are more efficient than DHL. As an editorial, our FedEx and UPS drivers are pleasant and friendly, while the DHL driver is impersonal and rude.
COMMERCE, GEORGIA -- This is the 3rd package in a year that DHL has screwed up. ALWAYS a lame excuse. This time it was sorted wrong and went to a wrong delivery center. They have no explanation for their mistake other than you'll get it tomorrow. They make medication & payroll a priority according to a ** & ** in New York after going through several other people. So what is everyone else who pays for overnight shipping, where do their packages fit in to their priority list?