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DHL Consumer Reviews - Page 2

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Tracking Information Inaccurate!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENSACOLA, FLORIDA -- I checked my tracking information for a package that I was expecting, the date to be delivered was 3/21 before the end of the day. I called DHL and was assured that my package would be delivered before the end of the day. The end of the day arrived and no package!!! Again, I called DHL and a representative informed me that it was in the computer at 12 0'clock noon that the package wouldn't be delivered until the following day! GET IT TOGETHER DHL!!! I spent an entire day waiting for delivery that they knew wouldn't be delivered!!! I will NEVER deal with DHL again!!!

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DHL the Worse Shipping Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered stuff from UK on 26 Aug. 2015 and was provided the tracking number. After five day I checked online and saw that my packing arrived in Calgary, Canada. It was pretty quick. They requested to pay the shipping fee and I did as soon as I could so that the delivery would be in my place. The morning after I checked the tracking number again and found that my packing re-route to Beijing, China!!!

I called DHL to report (unfortunately it took me almost 2 hours to talk to the agent). They just said sorry for the mistake and would call me back when they updated the status - which they never called (I wondered if I did not call them what was going on with my package...). After 8 days my package returned to Canada on 08 Sep. 2015, DHL called me that my package arrived in Canada and would delivery same day. When the driver delivered the box I looked at the package, I could not believe that the box was shattered on the corners (stuff in side fell apart).

It's been over a month. Today I received the invoice from DHL for the shipping fee. I called DHL to tell them about the fee which I paid before the package arrive in Canada, the lady said she did not see any payment (online) in the system! Then she provided me the email to contact... which I did and I sent the copy of payment receipt. DHL sucks!! This company is worse and lack of communication, useless, and incompetence. Avoid this company at all cost!!

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Hopelessly Incompetent Service, Missing Packages
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After my eBay purchase in February, I checked the tracker to see that it has made it here in Perth. But apparently was not delivered. I kept trying to contact the company but kept getting put on hold for an hour or longer. As no one wanted to deal with it. I tried to contact them through email, but all they could tell me was that they were "investigating". Well that's not good enough!

These guys have a lot to answer for. From what the customer representative told me, there was a particular flight between Perth and Singapore where my package was supposedly lost/stolen. Now this is a goddamn disgrace. They really need to investigate their staff because they have been stealing things and quite frankly that is a joke. What a pathetic company these guys are! And I will NOT be getting anything delivered with DHL EVER in future again and will let everyone know how crappy this company have been. Go to hell!

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Do Not Use DHL They Are Not Ethical!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANTA ANA, CALIFORNIA -- Be very cautious and NEVER use DHL for shipping. I took a package to this facility and they measured and weighted and estimated the shipping at $188.13. The DHL representative signed my copy of the invoice receipt, she opened and inspected my package which seemed unusual and then repackaged it. A few weeks later I get charged $263.98.

After calling them they claim they recharge me based on volumetric weight... The package weighted 2lbs. The DHL representative weighted it and measured it at their facility! So they had all the information to charge me the correct amount up front. Instead DHL acts fraudulently fooling their customers in thinking their shipping prices are better than competitors. NEVER USE DHL. THEY ARE AN UNETHICAL COMPANY!!!

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They Lied
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- DHL Sucks!!! The worst courier service ever. They lied about not delivering my package at the workplace when in fact we stayed up late at work just to wait for that package and yet they declared that "Consignee Premises Closed". The Gate was open, our office was open and we didn't even see their truck pass by or pulled over our vicinity for them to conclude that it was close. Their customer service are very inefficient in handling this complaints too and couldn't even resolve the problem. All they can do is apologize without even taking action to resolve the case. I'm never gonna trust this again. It's a waste of time and resources.

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They Dont Deliver It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER, WASHINGTON -- I have had scheduled delivery for my package for Jul, 2nd. As I knew I will be work this day, I rescheduled it for Jul, 6th. Me and my husband woke up at 7 a.m. 7:30 my husband step outside to turn on the sprinkler and found notification note, that DHL tried to deliver the package but NOBODY WAS HOME. They marked next delivery for Monday. Come on! I am working this day!

So I called DHL. What do you know: they said they send a message to dispatch but they cannot guarantee delivery today because they do delivery to location one time only. So now I don't know when and how I will get my package. Very poor service for money they take. If I would have a choice, I wouldn't use this organization at all! To bad, some companies have only DHL options for delivery!

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Very Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EUGENE, OREGON -- As a shipper of live plants across international borders, I have few choices for carriers. But, I will not be using DHL again. I paid for "value protection", and for insurance, and for DHL to do the paperwork to get the plants through the border. They had all required documentation, including a phytosanitary certificate and commercial invoice accompanying the shipment. The plants were delayed for 14 days at the border, with no explanation. The customer called every day and was told nothing.

Finally, after receiving the half dead plants, he called to put in a claim and was told that only I, as the shipper could do that, but I was out of the country. When I got back I put in the claim, but it was four days after their 30-day deadline, so they denied the claim and would not offer me any explanation why there was a delay. I appealed. Still denied by the supervisor. I wish I could give them 0 stars! All I can do is warn others and NEVER use them again!

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Lies Lies Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FARMINGTON, MINNESOTA -- I was told that I could ship prescription medication for my daughter in Sweden. I had called twice, asked again in person, as I was not entirely convinced this was true as the USPS said it was not possible. The person said that DHL and FedEx both had "special licenses to ship prescription medicine." The person, from Farmington, MN assured me he could do this.

After spending $75.00 to ship them to Sweden, they were "confiscated" by Swedish customs. I tried to contact DHL in many different ways and in different forms. Fax, Emails, and phone calls. Each phone call resulted in a different answer. One person said I should not have to pay import charges as it was a return and not an import.

I then got a text stating I had to pay an import charge of $21.00. This again, was followed up with several calls, faxes and emails. One month later, I got a friendly voice that said she would do a "thorough investigation" and that I should not have to pay an import charge. Over a month later, I received an email stating that because it was pharmaceuticals, they had to charge me. I did get the medications back, but not per the instructions I had requested. They had put them in the spot I asked for, but did not contact me when I requested that to be done.

I am very disappointed and extremely frustrated by this experience. After seeing all the complaints waged by both customers and employees against this company, I am amazed they are still in business. I for one will NEVER use this company again.

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My daughter was expecting a delivery on 12/20/17 DHL said the package was delivered on that day when it wasn't we never received the item. When we called we received the WORST customer service ever. It took days for a call back. We called numerous times and spoke to different customer service representatives each representative had a different explanation, the story was never the same . This company is by far the worst shipping company that I have ever experienced. If you plan on calling them good luck when they transfer you to another department.The hold time is beyond aggravating they take zero responsibility. It's basically their word against yours all they kept saying is their GPS tracked the package to our home when you ask for some form of proof or calcification that they did deliver the package to the correct address the representative stated that they could not send us that information. My frustration is where is our proof! It is again their word against yours! No refund for loss package because THEY said it was delivered. I will never use them and Good luck to anyone that does

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They Screw Up but Won't Fix
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered something online, for some reason I have to sign for it even though I didn't ask to. So in a confirmation text I received it told me I had to sign for it all of a sudden. So since I probably wasn't going to be home when they deliver it they gave me the option to have it delivered somewhere else. I changed it to my office. Behold I get a text saying they attempted to deliver it... they tried to deliver it to my house even though I had the address switched.

Since it was Friday the next day they will try to deliver it is Monday, but that is a problem because I need it on Sunday. I tried calling them but they couldn't get a hold of the driver right away and then when they did get a hold of him he was "too far away" to fix their stupid mistake. I had the option to drive over an hour away to pick it up at their shipping center. UNBELIEVABLE... I paid $20 for shipping just so I could get it in time but then they screw up and won't fix it. Now I'm out $60.

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DHL Rating:
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1.3 out of 5, based on 68 ratings and
242 reviews & complaints.
Contact Information:
DHL
333 Twin Dolphin Drive
Redwood City, CA 94065
650-593-7474 (ph)
800-216-5429 (fax)
www.dhl-usa.com
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