Diamond "C" Trailers satisfies Customers
OKLAHOMA CITY, OKLAHOMA -- We purchased a Diamond "C" Car Hauler Trailer to transport vehicles between Dealerships. We use the trailer every week so we needed a replacement trailer that would hold up to heavy use and the ability to haul 7,000 lb vehicles.
Upon the recommendation of a Diamond "C" owner we looked for a Car Hauler at the Diamond "C" Dealer in our area.
We found what we thought was the perfect trailer for the job. It was a triple axle trailer with a load capacity of 10,000 lbs.
We made a deal and bought the trailer.
The first week we started having trouble and it continued every week until we just could not depend on the trailer to make a trip without a breakdown.
We had 11 tires blowout, the fenders cracked, the cross braces broke loose, the leaf springs broke, the spring holders broke loose and the wiring was constantly failing.
We took it back to the Dealer many times until finally he told us that he could not do anymore to help us.
I asked if he would approach the factory to buy back the trailer. He said that he contacted them and they would look at the trailer but it would have to go out of state and be gone several weeks.
We need to use this trailer every week, so that was not an option. We took the trailer to a local trailer repair shop and had the trailer rebuilt. We added cross braces, replaced the fenders, replaced the springs and the spring holders and the complete wiring harness.
We continued to have problems.
I contacted the Diamond "C" Factory myself and to my surprise, found them to be very understanding and helpful.
Bennie Anglin from the factory offered to give us full refund for the trailer.
Because Bennie was so willing to satisfy us, we decided to trade the problem trailer for the right trailer from Diamond "C". Bennie gave us our full purchase price as trade-in credit for the new trailer.
It turns out that the problem trailer was not rated for the loads we were hauling. Even though it had three axles that were rated to carry 10,000 lbs., the trailer was not designed or built to be used the way we were using it.
We traded for a 20' tandem axle, Hydra-Tilt Car Hauler. This trailer has a 12,000 lb. capacity and is built very heavy to handle the constant use. I feel like this trailer will do the job without problems.
Thank you so much Bennie for your "whatever it takes" attitude.
Sometimes you don't know what kind of Company you are dealing with until you have a problem and learn how they deal with it.
Diamond "C" is tops in my book and I would recommend them to anyone.
Marc Heitz Chevrolet, Inc.
2424 West Main Street
Norman, Oklahoma 73069