I was screwed by Diamond Triumph Auto Glass
ASHEVILLE, NORTH CAROLINA -- Tread lightly before choosing Diamond Triumph Auto Glass to perform an auto glass windshield repair or replacement. They ruined my windshield and now refuse own up to the mistake and to pay to replace it. I am currently filing a complaint with The Better Business Bureau, NC Attorney General, small claims court and calling for a national boycott of their product and services until my case is resolved to my satisfaction. See my story below.
A Diamond Triumph Auto Glass technician arrived at my house to perform a $50 windshield 'repair'. Without fully explaining to me the process he was going to use or showing me a disclaimer or notice, he proceeded to drill the bebe-sized chip in my windshield. About 30 seconds later, he says "Well, I've never seen that happen before". And now, what was a tiny chip is a quarter-sized divot out of my windshield.
He now says that the entire windshield will need to be replaced! Now, my insurance company was willing to waive my deductible and pay for the $50 repair cost, costing me zero. At this point, since the cost of replacement is $285, I would be responsbile for paying the cost out of pocket because to cost is less than my deductible.
The technician also told me on the phone that I did not need to be present during the repair, though I was. Even if they did have a comphresive process in place, how would I have been given a disclaimer about the possible risk of a botch (which I wasn't)if I hadn't been there.
Due to lack of proper procedure and disclaimer, I feel strongly that Diamond Triumph Auto Glass is fully responsible for the cost of replacing my windshield. It was through their own error and lack of process that a routine repair costing me nothing turned into a full replacement costing me hundreds of dollars and missed work.
Even more laughable, is the 'Guarantee' for customer satisfaction listed on their web site. I was obviously not satisfied with this outcome or the company's lack of accountability for their mistakes. All I asked is that they take responsibility for their actions and eat the full cost for replacing my windshield that they botched. In my estimation, if Diamond Triumph Auto Glass truly valued their relationship with their customers, they would have handled this issue with more professionalism.