I have bought from DI in the past but no more. During our last cruise on Royal Caribbean my husband bought me a 7k solitaire and new wedding band. Upon discussion we decided we could get a better deal. In the meantime one diamond had fallen out of the ring. Upon arriving home we called DI who refused to give us a refund only offered repair. Excuse me the ring was worn 3 times and stones falling out. While on the cruise we registered our purchase with Royal, now I believe only so they got their cut.
We have been home now for 2 months, the rings still just sit in a cabinet and my husband still makes daily calls to DI. But I do have a week cruise planned next summer to the Caribbean, so every time RC give their little speech bout DI is the place to go, I will be there telling people the truth. Every port I will visit in those 2 weeks with a DI, I will be there in front of their store warning others.
ALASKA -- My friend and I were on a Cruise to Alaska and went into a Diamonds International store. We were sold a world of goods and it is true you get what you pay for. We were told the rings we bought were worth over $2000 to $4000. But of course we got them for so much less. I paid less than $1000. My friend less than $1500. The appraisal however only shows the price we paid. This is not a true Appraisal and we complained but DI stated that is correct.
Never will we shop at DI again. They are very good at selling a lot of "bull".
CABO SAN LUCAS -- I wish I had checked the web warning from other about scam. My wife and I went on short cruise to Mexico on Holland America to Cabo San Lucas. There was shopping cruise director from Holland America recommended this store, Diamond International. Of course, you would trust this a honest store, but no. All the representative cares is get a commission. I think like everyone else experienced, we bought jewelry that was overpriced. We were supposed to get tax/duty refund after 3 months.
It is more that 3 months, I saw the same jewelry on board ship that was thousands cheaper. If Holland America recommend this crap stores to shop, no more trips on Holland America or any other cruise ships that allow its passenger get taken advantage - stay away. From all the complaints I see, it has been going on for years. Moral: buy souvenirs that are cheap only. No luxury goods in other countries.
NEW YOUK, NEW YORK -- Two sales reps at Diamonds International in Cozumel pressured my husband and I into the purchase of a watch. They guaranteed me that we could return it within 60 days. We purchased the watch. When we called to return it, we were told that they don't accept returns on watches. I opened a claim with Royal Caribbean, and all he did was forward my emails. Neither DI or Royal helped me. I spent $531 on a defective watch. They offered me $150 gift certificate. They get you coming and going!
Bottom line, if Diamonds International tells you something, don't believe the lie. Don't give in to deceptive sales practices and they won't honor the lies you are told. And Royal recommends these people. Royal Caribbean won't help you either. STAY AWAY! Don't believe your port shopping guides, and don't trust Diamonds International. It's a lucrative deal between the ships and Diamonds International & neither care what happens with their "guests".
The "salesman" at Diamonds International sold us a ring for $1700. When we got home, we received a bill for SEVENTEEN THOUSAND dollars. They will not let us refund the ring. They will not accept any appraisal we get for the ring to return it. We were told we could return it at any time within 30 days for any reason. This is going to ruin our family financially. I am beyond angry. I have a picture of the salesman that sold my wife this ring. The Turks and Caicos is a small island.
NEW YORK, NEW YORK -- I wish I'd known about Diamonds International before I went on my first-ever cruise on the Celebrity Cruise lines to Cozumel, MX. I have been trying to resolve a purchase I made in Cozumel within hours of having purchased it while sailing back from Cozumel to the U.S.
Despite all assurances of the Celebrity Shopping Guide at her seminar that we are 'protected' by the cruise line and that we could all shop with confidence as we would be getting the "absolute best deals" from Diamonds International. It turns out to be all FALSE. Just as the other complaints I have not, unfortunately too late, have read. None of the statements appear to be over-exaggerated because I have been experiencing the same stress as the others. So unfortunate that Diamonds International appears to be getting away with this for years now as I see some date back to 2007. I made my purchase in 2015.
The No Refund practice is so criminally set. What do I mean by this? Diamonds International has my jewelry in their possession now as I was allowed to return them but now they are FORCING me accept a Gift Certificate - Store Credit instead of refunding my money. Royal Media Partners has been of no help, insisting they posted their 'Cruise line Guarantee' in every cabin. SO TOTALLY NOT TRUE! None of us ever saw this document aboard the Celebrity. It was not in all the massive papers they gave us to go shopping.
I contacted TD BANK, Diamonds International's credit card company, and they also would not help. Royal Media and TD Bank kept referring me to Diamonds International for approval of Refund. The customer service representative absolutely refused to give it. She supposedly kept going to her superiors to get me my refund but they are only offering me $1k towards my credit card debt with a gift certificate that I DON'T WANT or NEED and insisting that I'm still fully responsible for the debt now on my TD Bank credit card. She even said that Diamonds International will not go to the trouble to give the money back to TD Bank for their own reasons; so I have to live with the bill of $12,400.00. This is a significant amount of money that everyone got their commissions on, so they would rather try to wear me down than give it back.
I am searching the internet for an attorney that has started a Class Action Suit against them. If anyone out there has started one, I would love to be added to the group. I am totally disappointed with how my first-ever cruise was tainted with such an experience. I am totally turned off to cruising with Royal Media Partners line of cruises and I feel this sort of criminality and predatory behavior needs to be corrected.
I see I'm not the only one which is so unfortunate. But I see business practices that are going unchecked. There's got to be some legal recourse against Diamonds International. I still can't believe that in less than 24 hrs of my purchase, I still couldn't get my Refund. The ink wasn't even dry on the paper I signed.
CARRIBEAN, NEW YORK -- I purchased a pair of Ammolite earrings and received a free pendant to match. I purchased two sets. I asked if the merchandise was returnable if I found an Ammolite that I liked better. I wanted a larger stone. I was informed that there will be no problems in returning the merchandise. The next day I found a pair of Ammolite earrings that I fell in love with. I purchased them.
At the next port, I was on a cruise. I went to Diamonds International to return the original purchase. I was told that I had to wait until I got back to the states. Upon getting home I called the 800-number and explained I wanted to return the merchandise. I was told that I needed to speak to a customer service representative and get a return merchandise number. I spoke to the individual and he told me that the only thing I could get was a store credit. He said I should have read the back of the store receipt. I explained I would not be near any of their stores in the near future. I asked if I could give the store credit to friends that shop at DI. The answer was no.
I went to their website and read their return policy. It's stated that you had up to 30 days to return merchandise. It never said that only a store credit will be issued. I am very disappointed in the way that this is being handled. DI makes it impossible and difficult to return merchandise. This is not good customer service. I told the customer representative that I would go to their executive office and he informed me that if I did the call would go right back to him. DI is only interested in making the sale at whatever the cost.
COZUMEL-NY -- Let me start off with I have made several purchases from here on previous cruises and my purchases have always appraised higher than what I paid. With that being said, my husband and I were celebrating our 25th wedding anniversary and he purchased me a 3.00 carat diamond solitaire ring. It came with an EGL certificate, and we thought we got a good deal. I was so happy, until I got home and started doing some research on EGL Certificates.
What I discovered was that EGL is notorious for over grading their diamonds, so much to the point there are class action lawsuits in the US as well as their diamonds have been banned from RAPNET which is a weekly publication used to value diamonds. My husband insisted that I not worry, as everything we have purchased from there has always been fine. The next day we took it to get appraised from GIA certified gemologist and discovered the diamond that was supposed to be J-K I1 was in fact a K-L I2.
I immediately called Diamonds International and asked for a refund. I was told since I purchased it at a store it would only be a store credit. If I had purchased it online it could be returned with no questions asked. They said according to the back of the receipt they allow for one or more discrepancies in grading and cut and clarity can't be combined. I said "no, I don't trust your store." I was eventually offered $5K to keep as is but when you pay 19K for a diamond that is worth 11K, 5K doesn't even touch it. We have refused to pay for it on our Diamonds International credit card by TD BANK and have contacted the Better Business Bureau.
I will be contacting the Attorney General of NY as well. I contacted Carnival who pretty much sided with Diamonds International. Protect yourself from this company. Don't let your guard down just because you have made purchases from there previously. Don't be unsuspecting tourists who are enjoying your anniversary only to be sold undervalued goods by unscrupulous vendors.
ST MAARTEN, TENNESSEE -- After attending a promotional presentation on an E Caribbean Disney cruise, we were enticed to check out Diamonds International in St Maarten where the ship "buyers advocate" met us to assure us of the "best deal". We have come to learn that these buyer advocates work off all the major cruise lines and are in cahoots with DI around the world to swindle vulnerable travelers in a variety of ways. Unbelievable that cruise lines receive hundreds of complaints about this every year and still provide a venue for its happening.
Most scams have to do with quality and pricing. In our case, it was misrepresentation of a quoted price for a Crown of Light necklace/earring set. We were quoted a price of $1900 for the set and discovered upon unpacking when we got home that our credit card was charged $3500! After much difficulty and many emails we were told that the price quoted was for each piece and they rounded it off to give us the "best deal" which they broke down to $1850 and $1650. This was never discussed with us. We were only given the one price and we were very clear that was for the set.
Our package did not even contain a detailed bill of sale or any information on the quality: carat, cut, clarity etc. that normally would give an indication of its value. I have filed a complaint with Disney Cruise Line with no response from them whatsoever. Our credit card company is investigating on our behave but after reading so many other experiences on the internet complaint boards, I'm sure we are in for a long and hard fought battle. Upon looking back on this whole experience, I recognize so many things that should have been a red flag for us. I just hope others will now be aware of these Pirates of the Caribbean.
NEW YORK, NEW YORK -- Do not purchase anything from Diamond International!!! They will screw you over and make it out to be your fault. Their jewelry is inferior and will not hold up. I purchased a chocolate diamond ring in Cabo San Lucas while on my cruise and after 12 days, yes 12 days I lost one of the larger diamonds. I immediately filed a claim with Diamond International and my credit card company and began getting the run around from Diamond International. After much frustration, I decided to take the ring to an independent gemologist in my area and got validation that I was sold an inferior ring. I submitted all documentation to my credit card company and received a full refund from them.
My outcome was positive, as I did get my money back but trying to work with Diamond International was a nightmare!!! I truly hope this helps just one person so they don't have to go through the hell I was put through for 3 months!!!