Purchased $6000 earrings; came back to the States and had my jewelry appraised for insurance purposes. Diamond earrings was not worth half the amount I financed. I returned the merchandise within the 30 day return policy because I was dissatisfied and I felt I was scammed. I still have not received any documents for my return and now they have submitted a claim on my credit. I have no earrings but a $6,000 balance with Diamonds International. $6,000 balance for earrings that are worth less than $3,000.
I've called the 1-800 numbers numerous times and left voicemails for call back (no response). I had my daughter call and when she finally reached customer service they gave her 4 phone numbers to call to try and get assistance. After speaking with 3 different women with all the same name they told her it was 5 minutes until closing time and they would have to call back the next business day. Beware! No help! No clear answers! Diamonds are not the quality they claim! No money back! If you are financing beware!
JUNEAU, ALASKA -- While on a cruise with Holland America, I received a VIP shopping card from the store shopping assistant. I took this card to Diamonds International to look at Tanzanite and to get the free gifts. I told the sales lady I was only interested in items between 100 and 150 dollars. She showed me items that were in the Thousands of dollars range. I should have grabbed my husband and run from the store. I DID NOT.
I am now the proud owner of a tanzanite tennis bracelet and a small diamond ring... along with a bill for almost 8000 dollars with payments of 125 a month for the next 5 years. Jewellery is super overpriced, on sterling silver, not white gold. Very embarrassing to be scammed this way and from what I have been told and read, there is no recourse. Just buyer remorse! NEVER NEVER NEVER SHOP AT THESE STORES! The little diamond pinky ring cost more than the bracelet. They are predatory sales people... Like a pack of wolves. Wish I had been more cautious.
CABO SAN LUCAS -- I wish I had checked the web warning from other about scam. My wife and I went on short cruise to Mexico on Holland America to Cabo San Lucas. There was shopping cruise director from Holland America recommended this store, Diamond International. Of course, you would trust this a honest store, but no. All the representative cares is get a commission. I think like everyone else experienced, we bought jewelry that was overpriced. We were supposed to get tax/duty refund after 3 months.
It is more that 3 months, I saw the same jewelry on board ship that was thousands cheaper. If Holland America recommend this crap stores to shop, no more trips on Holland America or any other cruise ships that allow its passenger get taken advantage - stay away. From all the complaints I see, it has been going on for years. Moral: buy souvenirs that are cheap only. No luxury goods in other countries.
NEW YOUK, NEW YORK -- Two sales reps at Diamonds International in Cozumel pressured my husband and I into the purchase of a watch. They guaranteed me that we could return it within 60 days. We purchased the watch. When we called to return it, we were told that they don't accept returns on watches. I opened a claim with Royal Caribbean, and all he did was forward my emails. Neither DI or Royal helped me. I spent $531 on a defective watch. They offered me $150 gift certificate. They get you coming and going!
Bottom line, if Diamonds International tells you something, don't believe the lie. Don't give in to deceptive sales practices and they won't honor the lies you are told. And Royal recommends these people. Royal Caribbean won't help you either. STAY AWAY! Don't believe your port shopping guides, and don't trust Diamonds International. It's a lucrative deal between the ships and Diamonds International & neither care what happens with their "guests".
MEXICO -- Bought a ring while on a cruise. Came back and couldn't even verify the appraisal. Then two stones fell out. I had the option of going to New York to repair or paying myself. It's been 4 months and still cannot get reimbursement. This company is awful. I've dealt with Hugo and can barely get him to answer a call or return one. All I've gotten is excuses. Beware when you go on Carnival Cruise Line and don't fall for the sales. It's not worth the headache.
GRAND CAYMAN ISLANDS -- I also just got scammed from Diamonds International... $2,500. Do not buy jewelry from any of the Carnival Cruises. I didn't know and my jewelry is also not worth at all what I paid for it. Huge scam. Beware as I say, and Carnival tells you to go there to buy jewelry. That was one expensive cruise. I have read many other stories and nothing you can do. Do not return it, because, they will only refund you with other fake jewelry, or you won't get a call back and be out your money and your fake jewelry.
NEW YORK, NEW YORK -- Bought a setting for my own diamond in Barbados. Went back to Lindon and noticed that the ring cradle was way too big for the diamond. Also ring size not altered even though I paid extra. Sean in NY customer service–and that's a bloody joke–said they would change it. They sent the exact same ring to me and I got charged with their Fedex bill! I'm now going to get lawyers involved. Don't ever buy from this company!!!
BAHAMAS -- Diamonds International charges more than twice what a diamond is worth and will misrepresent the value of their diamonds. Once you purchase something from them, there is NO WAY to get a refund. Their Customer Service Department simply offers to sell you another product to deceive you again. Do not trust their jewelers. They make crooked, used car dealers look like saints. Cruise lines are under contracts with them so don't let their endorsement entice you. You are not paying a reasonable amount.
The "salesman" at Diamonds International sold us a ring for $1700. When we got home, we received a bill for SEVENTEEN THOUSAND dollars. They will not let us refund the ring. They will not accept any appraisal we get for the ring to return it. We were told we could return it at any time within 30 days for any reason. This is going to ruin our family financially. I am beyond angry. I have a picture of the salesman that sold my wife this ring. The Turks and Caicos is a small island.
NEW YORK, NEW YORK -- I wish I'd known about Diamonds International before I went on my first-ever cruise on the Celebrity Cruise lines to Cozumel, MX. I have been trying to resolve a purchase I made in Cozumel within hours of having purchased it while sailing back from Cozumel to the U.S.
Despite all assurances of the Celebrity Shopping Guide at her seminar that we are 'protected' by the cruise line and that we could all shop with confidence as we would be getting the "absolute best deals" from Diamonds International. It turns out to be all FALSE. Just as the other complaints I have not, unfortunately too late, have read. None of the statements appear to be over-exaggerated because I have been experiencing the same stress as the others. So unfortunate that Diamonds International appears to be getting away with this for years now as I see some date back to 2007. I made my purchase in 2015.
The No Refund practice is so criminally set. What do I mean by this? Diamonds International has my jewelry in their possession now as I was allowed to return them but now they are FORCING me accept a Gift Certificate - Store Credit instead of refunding my money. Royal Media Partners has been of no help, insisting they posted their 'Cruise line Guarantee' in every cabin. SO TOTALLY NOT TRUE! None of us ever saw this document aboard the Celebrity. It was not in all the massive papers they gave us to go shopping.
I contacted TD BANK, Diamonds International's credit card company, and they also would not help. Royal Media and TD Bank kept referring me to Diamonds International for approval of Refund. The customer service representative absolutely refused to give it. She supposedly kept going to her superiors to get me my refund but they are only offering me $1k towards my credit card debt with a gift certificate that I DON'T WANT or NEED and insisting that I'm still fully responsible for the debt now on my TD Bank credit card. She even said that Diamonds International will not go to the trouble to give the money back to TD Bank for their own reasons; so I have to live with the bill of $12,400.00. This is a significant amount of money that everyone got their commissions on, so they would rather try to wear me down than give it back.
I am searching the internet for an attorney that has started a Class Action Suit against them. If anyone out there has started one, I would love to be added to the group. I am totally disappointed with how my first-ever cruise was tainted with such an experience. I am totally turned off to cruising with Royal Media Partners line of cruises and I feel this sort of criminality and predatory behavior needs to be corrected.
I see I'm not the only one which is so unfortunate. But I see business practices that are going unchecked. There's got to be some legal recourse against Diamonds International. I still can't believe that in less than 24 hrs of my purchase, I still couldn't get my Refund. The ink wasn't even dry on the paper I signed.