Diamonds International

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Over Priced Diamonds - No Refund
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CARIBBEAN CRUISE -- Diamonds International - Unscrupulous Business Practices

Buying a diamond is filled with anticipation, as most people do not understand the small differences that change the quality of a stone and add to its value. Most people buy on appearance. It is very easy for a company to over state the quality or charge too much for a diamond. Customers look for bargains and/or companies that they can trust to provide a quality product at a fair price. Diamonds International, also operating as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange – Cozumel, Just for Men International, Tanzanite International and Watches International, is a company that follows unethical business practices.

All businesses need to make a profit to stay in business, but there is a line where profit becomes greed. When a company charges 20% over the industry price for a similar product that is unconscionable. I purchased a diamond for $10,500 from Diamonds International in Cozumel. I had it appraised by two different appraisers and they said the value was $8,500. I read the book, “How to Buy a Diamonds” by Fred Cuellar, which provides an industry acceptable price range for diamonds based on carat weight, cut, color, and clarity. The industry would charge about $9,000 for an average stone with the cut, color, clarity and carat weight that I purchased. The obvious conclusion is that I was overcharged for the quality of the diamond.

Reputable jewelry dealers with normal return policies would allow the customer to return the diamond for their money back as long as the diamond had not been damaged by the customer within 30 days. Diamonds International’s sales agreement does not allow money back returns. The sales agreement printed on the back of our receipt states:

Any refund or return must be handled through NY customer service.
Within 30 days of your purchase, you may receive a store credit on any item you purchased, provided you return to DI, the original receipt and the complete item purchased in undamaged condition. Refunds, will not be issued due to “buyer’s remorse.” DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Due to the extremely subjective nature of appraising, a refund will not be issued due to a discrepancy in value.

This sales agreement totally disregards the rights of the customer. How can a customer not have regrets when they realize that they have been drastically overcharged? We were unable to find any independent appraisers in Austin Texas who did not work for a jewelry store or buy and sell loose diamonds. A store credit is only good if Diamonds International has a store in your city or their customer service department would find you a replacement stone. Diamonds International has stores in Key West, Las Vegas, and Alaska thus you will have to rely on customer service out of New York. Diamonds International stores are primarily located in the Caribbean.

The basic concept of customer service is to satisfy the customers. In our case we asked for our money back and were refused within 30 days of purchasing the diamond. The only option available was to take a store credit and have Diamonds International find us a replacement diamond. I returned the diamond to Diamonds International as instructed. Since I am buying a diamond sight unseen, I discussed with an expert gemologist how to establish minimum requirements for a stone that has fire and brilliance. The gemologist recommended that I ask for a GIA class II, which specifies a range of cut proportions. The carat weight, cut, color, clarity and price range were provided to the Diamonds International customer service representative. I asked that customer service send me a copy of the GIA certificate to verify the proportions before receiving any stones. I explained to the representative that I was willing to pay more for a quality stone within the specifications.

In a year Diamonds International has provided me with 2 certificates and emails with 2 other diamonds listed. None of these diamonds met the specifications. I again asked for my money back and the customer service representative said that if I were willing to pay $5,000 more they would find a diamond that met my specifications within 2 weeks. A month later Diamonds International came back with a diamond. When I got the GIA certificate it did not match the specifications, the cut proportions were out of range in 2 different areas.

I have found diamonds meeting the GIA class II specifications, carat weight, cut, color, clarity and price range on within 15 minutes of searching. Diamonds meeting the specifications are readily available at other diamond dealers on the web; Monderal, McGivern, Stein, Diamonds on the Web, and others). It is unwarranted for Diamonds International to hold our money and not actively look for a diamond. It is unreasonable for Diamonds International to not refund my money after 1 1⁄2 years.

I checked with the Better Business Bureau in New York and Diamonds International is not a member. They have over 80 different cases filed against them. I have checked the web and there are several complaints all dealing with poor quality for the price and poor customer service. People indicate that they cannot get their money back. Diamonds International is not a member of the Better Business Bureau online. Why a company would want all these bad comments posted on the web is beyond me, when the solution is simple, refund peoples money!


After 1 year and 9 months DI assigned a new customer service representative. Ms. Infante was able to find a diamond that met the specification within one month. I am still frustrated with how long this has taken. I am satisfied with the replacement diamond. This complaint is closed.
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Hugh_Jorgen on 09/02/2006:
Not that it helps in your particular case, but I would be wary of buying a diamond on a cruise or in Cozumel unless I REALLY knew my diamonds. I would think that any protections you would expect from US Law would not apply to such a purchase. Good luck with your case.
dan on 04/18/2014:
I would never purchase from diamond international again if you don't like what you have purchased that will only offer you a store credit. this is not a good company to do business with. keep your money and buy from someone in then USA. Make sure we get everything in writing and look at the terms and condition sheet as well
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Ripped Off By Diamonds International
Posted by on
NEW YORK, NEW YORK -- Date of Sail: 11/29/2009 to 12/06/2009
Date of Original Complaint: 12/07/2009
Ship: Carnival Pride
Destination: Bahamas
Purchase Made: Diamond Tennis Bracelet Amount in Dispute: $2850
Date: 12/03/2009 Purchased from Store # 651
Actions Taken by Carnival: NONE Referred me to PPI Group
Actions Taken by Diamonds International: REFUSED TO REFUND

I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item IS NOT AS IT WAS STATED TO ME- the color & clarity are not as good as DI has stated-in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will pursue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??). I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United Staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert jemologist" that DI was based in New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by Carnival and Diamonds International.

Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!
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Anonymous on 12/26/2009:
"I was pressured." Did they hold a gun to your head? This has nothing to do with Carnival, only Diamonds International. Do you have buyer's remorse?
Anonymous on 12/26/2009:
And never ever take another jewelers piece to a different jeweler and expect them to say anything good about it. Unless your jeweler is a GIA certified appraiser (and really, most jewelers only do REPLACEMENT appraisals NOT diamond certifications) then he most likely only wants a sale.

It is a clasp, which can break or come loose easily, even on a 1 million dollar piece. Cost of item does mean that a clasp can not break. If it is gold or platinum, and either a lobster claw or circular clasp, it should only cost about $20-40 to replace.
Hugh_Jorgen on 12/26/2009:
So you go to your regular jeweler (one that you apparently trust) to have him look at a piece you didn't buy from him, but rather bought on board a cruise ship. Do you really expect him to tell you that you got a heckuva deal? No, he's wishing you bought the bracelet from him, so of course he is going to disagree with their appraisal.
Anonymous on 12/26/2009:
I don't recall there being any DI onboard the cruise ships I've been on. Rather, they tend to strongly recommend that you purchase jewelry from the DI locations on shore(among other diff stores).

I have purchased jewelry onboard and all of them came with a warranty.

PepperElf on 12/26/2009:
Lady S very good point

best thing to do in my opinion is to find a jeweler who does insurance appraisals
and if you're unsure go to a couple of places to see if they are saying the same things or not.

As for Buyer's Remorse... if the store has a "no return" policy that's pretty much what you'll be stuck with.
The only recourse you'll have is if they claim the gem is one quality and it turns out to be a lie.

also.. no one can force you to buy a gem.
my boyfriend had a jeweler try to do that to him in buying a ring for me, but he didn't fall for it. (for which I'm rather glad cos it was overpriced for what they were offering)

Anonymous on 12/27/2009:
My best advice is to buy a loupe and learn how to use it.
Starlord on 12/27/2009:
I am still trying to figure out how Carnival Cruislines has any liability in this complaint. It starts off reminding me of the Arizona DPS officer who brought in a prisoner one night and filled out the booking sheet, charging the prisoner with Possession of Marijuana for Sail. Same thing here.
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Diamond Fraud
Posted by on
Rating: 1/51
CARIBBEAN ISANDS -- Do not listen to Royal Caribbean or any cruise lines who tell you that you can trust Diamonds International. Purchased a $9800 loose diamond that I got home and got appraised for $3000. Spend a lot of time and money for a GIA appraisal to finally get a refund from them. It cost me $400 total includig appraisals, return postage, faxes, etc.

The clarity grade was 3 grades lower than the SI2 they told me it was and the color was one grade lower. They would NOT have given a refund unless one of the gradings was 2 or more grades below, not if every one was 1 below. Royal Caribbean supposedly guarantee that you will be happy, but that is not true either. They were no help, I got the refund through my own efforts and expenses. And I still have a paid of diamond stud earrings which are worth $500 less than I paid.

I am not willing to go through a month of hell and a bunch of money for them. I did not get any type of apology from RC or from Diamonds International for deceiving me.
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18,000 Diamond Fell Out Of Setting
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- Purchased a $4200 setting and a $18,000 diamond from Diamonds International in St. Martin back in April 2011. Diamond actually fell out of the setting on Thanksgiving Day 2012. My local jeweler did not want to reset the diamond back in the actual band. My Jeweler offered me $65.00 for a band that we paid $4200.00 for. I contacted the New York office and they have done nothing for me. They do not stand behind their jewelery which is over priced and worthless. DO NOT BY ANY JEWLERY FROM THEM. Please spread the word on that they do not stand behind what they sell. I am going to take legal action against them.
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leet60 on 01/31/2013:
The price offered for the band by your local jeweler does not surprise me. The amount of actual gold by weight in a wedding band is minimal at best and the offer was likely based on the weight.

How a stone is set and cared for is paramount in whether it remains in the setting or falls out. Most are set with "prongs" wrapped around the stone. As a diamond is a very hard substance and the setting softer, it is not uncommon for dirt or another foreign object to get between the actual setting and the stone. Over time as the ring is moved about when worn it will wear away the metal of the prong loosening the stone.

It is vitally important that with any precious stone set in a ring that you have the piece professionally cleaned on a regular basis and the settings checked to ensure the stone is still firmly in place.
trmn8r on 01/31/2013:
Was the band mistreated? As noted above, diamonds do often loosen in settings. It surprises me that the setting would go completely bad. It also surprises me that a band that cost $4000+ has a scrap value of $65.

It is perfectly reasonable to expect the company to do something for you after only having this 1-1/2 years. What basis do you feel you have for legal action?
leet60 on 01/31/2013:
The scrap price did not surprise me. The average wedding band contains just less than 5 grams of gold - current scrap price would be around $199 for an honest jeweler and many will try to undercut the price to make a profit on the gold.

The 4K price did not surprise me as often you are paying for unique designs for the band or setting.
I did sell jewelry for a time and can speak to the average markup over wholesale for most jewelers normally being 1000% or greater
Dolcegal on 11/05/2014:
Ironically I too just had my $18,000 canary diamond fall out 46 days after we had it set at DI in Cozumel. We found it, but now upon taking it to our local jewelers, he says the stone should have never been placed in such a shallow basket on four round prongs.
I no longer trust their product or quality or workmanship. My local jeweler will not touch my stone or a new setting (can't blame them either) so I'm now supposed to trust that they will get it right this time?
Reaching them is hell. Voicemails and hang ups are all I get. Takes days to hear back from anyone.
At this point we are having USAA go after them.
They'll give me a refund, or I'll keep flooding the internet with poor ratings on them.
I knew better than to go here!
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Refuse To Give Refund For Item Not Purchased
Posted by on
GEORGE TOWN, GRAND CAYMAN -- May 4th, After attending several lectures on how great/cheap Diamonds International were by the cruise shopping specialist,(carnivial Freedom). At the store, I found a ring I liked, not sure I wanted to purchase. Ring was 4200.00.After speaking with store mgn. We agreeded I put 300.00(cash) on the ring, and when I returned to the states Monday May 9th. I would contact the store, let them know if I were going to purchase ring. If I decieded not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk filledoutinvoice. Itcontained my name, address,
information about the ring (4200.00-300.00 with balance).

if I decided to purchase. Monday May 9th. I contacted the store, only to be told, MGN NOT AVAILABLE, I explain I wasn't going to purchase ring, and I wanted a refund. Clerk stated"would have to speat to mgn".I e-mailed mgn, no response, e-mailed shopping specialist from cruise. She responded via e-mail. she would contact store mgn. for me. Three wks had passed. I e-mailed manadger explaining that husband had lost job, could not purchase ring and wanted a refund. No response, called store, mgn said she had taken vacation, I told her I wanted refund, Did ask her to send picture of ring.

She did, I e-mailed her back" told her I wanted refund. That's when she responded via e-mail she would give me IN STORE CREDIT. I contacted D. I. via phone, was told I would have to file complaint. I then contacted then via e-mail. Told them I wanted refund, they responded next day via e-mail.

Told me I would receive IN STORE CREDIT. Please help me get my money back.
D. I. hasn't lost any money, no restocking fees.

They gained 300.00 dollars of my hard earned money, and I trusted the store mgn. that if I dittn't purchase ring this money would be refunded to me. I DON'T WANT A STORE CREDIT, I WANT MY MONEY BACK.

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Alain on 06/18/2011:
Since Carnival's shopping specialist was involved with recommending these people, they should provide you with some help in dealing with them. Contact Carnival Cruise Lines (3655 NW 87th Ave., Miami, FL 33178) at 888-227-6482. There have been other complaints about the honesty of Diamonds International. It's hard to get any satisfaction with them since they are outside of US jurisdiction. You might also try contacting the UK Embassy in Washington, DC (representatives for the Caymans) and see if their trade attache can be of assistance to you: 202-588-6500.
James_236 on 06/18/2011:
"I would contact the store, let them know if I were going to purchase ring. If I decieded not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk".

The above sounds like an odd arrangement. The fact that you put money on the ring was to get them to hold it for you. In other words, they can't sell it to another customer if you were going to show up for it. When a shop does this for you, they are entitled to keep your deposit. Just why did you have to pay down $300 if you were not sure. You could have just phoned on the Monday to let them know if you wanted it. But then you ran the risk of another customer coming up and buying it before you. For the loss of the chance to make the sale to another customer, the forfeiting of your $300 sounds reasonable. You say they told you you would get a refund. That would be both an odd and an unfair arrangement where the store has nothing to gain. When such an arrangement is unfair in your favour, you need it in writing. Did your receipt state clearly that if you decided not to purchase you will get a full refund?
Vinnie11 on 06/18/2011:
She contacted them only 5 days later so not too much damage was done but James236 is correct. You denied them the opportunity to sell the ring to someone else. I think a store credit is fair compensation. You would lose your money in most instances elsewhere. Take a good look at the paperwork for the wording involving merchandise deposits. What is signed on paper trumps whatever was said verbally. Get a nice pair of earrings and don't deal with them in the future.
trmn8r on 06/18/2011:
I believe not what I am told, but what is written. That is the only reliable way to do business.

The question is, what is in writing?
TLC1LPN4UT on 06/22/2011:
James, your right,decision made in haste(Was afraid I would be late to board ship.)Mgn &clerks very pleasant,Each time I started to leave,ring was discounted x2.Invoice written up(still not sure)Contacted bank(sense I hadn't notified bank before trip,account on hold, until HUSBAND could verify I was the one making the transaction) B/C of fraud.MAKES SENSE,Could have used credit card As beautiful as the ring was,I decided to wait. As I was leaving,manager ask" WOULD YOU LIKE ME TO HOLD RING,WHEN YOU GET HOME,CALL ME WITH CARD #If YOU STILL WANT IT".I ask if I needed to put money down
Mgn.said"If YOU WANT TO"I gave her 300.00 cash.(MAGIC ?)>I ask her to use invoice as receipt,If I decided to purchase ring,this amount would be
TLC1LPN4UT on 06/22/2011:
No this was not in writing. MANAGER ASK ME, IF SHE COULD HOLD THE RING UNTIL I RETURNED TO THE STATES ON MONDAY, I NEVER ASK HER! I would never put money on anything, unless I knew it was refundable. Diamonds International offer a full refund on merchandise if returned within 30 day of purchase.
I don't know why they are refusing to refund my money, not a in store credit.
They are not out any fees, due to;
inspection for loose stones etc. cleaning.
I left the store Wed.eveing.I'll assuming the ring was unavailable, Thur. Friday and sat.
Even tho the Manager was unavailable, I told clerk that I wasn't going to purchase ring.
They were notified within 5 days.
Lois on 08/02/2011:
There are several complaints about this company were you on a cruise when this happened? If you used your credit card to hold file a dispute with them within(30 days)
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Diamonds International Customer Service/Merchandise Beware
Posted by on
Purchased a $7000 Crown of Light Diamond bracelet while in St Maarten. Mistake #1!! They were like Carnival barkers even after we decided to purchase the bracelet. Still trying to sell us more. That should have been our first sign that we should not buy anything from them. Then...the clasp on the bracelet would not stay closed. Thought I was not closing it properly so made sure it was tight each time. It would fall off and I hesitated to wear it. Finally "lost" it in an antique store and luckily I noticed it missing before I left store and retracked my steps and found it. The clasp was broken and was not going to work no matter what I did.

Called Holland America/PPI Group on March 18. Took DI more than two weeks to "understand" that I needed a return/claim number and shipping information. Kept sending me a form letter but not info needed. Mailed bracelet and they received next day. It has now been two MORE weeks since they received the bracelet and after 6 phone calls and 4 e-mails, I have not received any response for information status of repair. Talked with representative this morning and she informed me they handle hundreds of claims and that was the reason for no answer from her and that my original representative was no longer with DI. They couldn't care less since they have my bracelet and my $7000. Told that it would be 3-4 weeks before the repair will be finished and she would confirm that later today. I am certainly not holding my breath to get that call.

I would NEVER purchase jewelry again in this manner. I am very conservative and can't even believe I did this in the first place. The bracelet is beautiful but no good to me if I can't wear it.

Diamonds International couldn't care less about customer service and hope that those reading this will think twice before purchasing from them.

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Anonymous on 04/18/2011:
I would have strongly considered paying out of pocket and had it repaired at a local jewelers.
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Warning - Do Your Homework Before You Shop!
Posted by on
We just came back from being on the Carnival Dream. We had a port at Costa Maya. We liked the ring and ask how much? "6,000---no, I asked for a better deal 3 times. The store manager called New York and we agreed for 2,600. Even, the gentleman from the cruise ship that specializes in jewelry said "It was a great deal" We were told that it would "appraise 6,000 to 7,000. Brought it back and it appraised for 3,700.

The bottom line is they were very misleading. They won't let me send it back. They will give me store credit.
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Alain on 03/23/2011:
Buying jewelry when a cruise ship pulls into a foreign port is always a crap shoot. Maybe you get lucky or maybe not.
unhappy999 on 03/23/2011:
It has been said on this site and elsewhere many times, don't believe what sales people say. You were taking a gamble making an expensive purchase like this at a foreign port. The fact that you had to keep asking for a better deal tells you they were not out to help you, only themselves.
Whiteduck on 03/23/2011:
And it still appraised for a $1100 profit... So what's the beef? You wouldn't have paid $2600 if you knew it was only worth $3700?

Lonnie on 08/02/2011:
File a dispute with your credit card- for not worth amount presented may need to show an appraisal.
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Inferior Diamond Ring
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- Do not purchase anything from Diamond International!!! They will screw you over and make it out to be your fault. Their jewelry is inferior and will not hold up. I purchased a chocolate diamond ring in Cabo San Lucas while on my cruise and after 12 days, yes 12 days I lost one of the larger diamonds. I immediately filed a claim with Diamond International and my credit card company and began getting the run around from Diamond International. After much frustration, I decided to take the ring to an independent gemologist in my area and got validation that I was sold an inferior ring. I submitted all documentation to my credit card company and received a full refund from them. My outcome was positive, as I did get my money back but trying to work with Diamond International was a nightmare!!!! I truly hope this helps just one person so they don't have to go through the hell I was put through for 3 months!!!
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Fraudulent sales/overpriced products
Posted by on
I purchased an Asher tanzanite and opal ring along with a Michele watch at the DI in Belize while on a Carnival cruise. I agree with other posts - DO NOT BUY FROM DIAMONDS INTERNATIONAL!! The ring was bought for $1000 and came with an appraisal and receipt stating the tanzanite stone was 1.15 carats. The watch cost $300 and was delivered without any documentation. I contacted the watch manufacturer and learned the watch had been discontinued in 2004 - six years before I bought it. Unbelievable. I contacted Asher to get the "passport" for the ring as the Belize DI store could not locate the passport which they had represented "came with all Asher rings". After emailing Asher a photo of the ring, they sent the passport. Guess what? The tanzanite stone is only. 5 carats. I contacted DI's customer service and emailed them all the paperwork - receipt, appraisal, photos of the ring and a copy of the passport (which has a photo of the ring). They claim the passport is not for the ring I bought (the ID# on the receipt "does not match") yet the photo of the ring on the passport is THE EXACT RING PURCHASED!!
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Alain on 01/16/2011:
Purchasing jewelry in foreign countries is a crap shoot. The reason DI is operating in a place like Belize is because the laws there are not very strick about consumer protection. You can try contacting the Belize Bureau of Standards, though, via and see if that helps, though.
madconsumer on 01/16/2011:
great review.

very helpful.
Jack on 12/30/2012:
I bought a tanzanite pendant with diamonds, Asher, through the NCL epic jewelry store. I received the certification and passport together with the sale. The price was fair, and I felt that I would rather pay even 20% more to receive the real goods. I bought it for my wife to remember the trip and for Christmas.

In nassau, I passed a DI store and out of curiosity I compared price check. For a tanzanite of the same sase and similar cut diamonds, they wanted 20% more than I paid on the ship, and this was not Asher. This was the un-negotiated priced, so I probably would have gotten a better final price.

My advice is to buy from reputable stores and it's worth a premium to get what you pay for. Buy from ship's store, which can reduce overpriced sticker 55%.
DML on 04/11/2014:
On 12/13/2013 I purchased a ladies Movado watch. At time of purchase I was told this was a newly released style. Well guess what, it was released in 2009 (5 years ago). What made me suspicious was that the battery died after 3.5 months. When I contacted these crooks, they were very glib and arrogant about there sales practices. They were also highly recommended by Carnival Cruse Lines. I brought this issue up to Carnival and they were very uninterested. Save yourself the grief by AVOIDING this store.
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Overcharge with no refunds.
Posted by on
NASSAU, BAHAMAS -- I purchased a watch for my husband at the Diamond's International in Nassau, Bahamas. I was not looking for an expensive piece and found an ESQ watch (by Movado) for $195.00. The sales manager offered me the watch for $130.00. Upon getting home and doing an internet search for the watch, I discovered the watch listed on several sites for $90.00. After contacting DI, they said they will not price match...they will only give me a better price if the price listed on their own website is cheaper than what I spent. Unfortunately, the watch I purchase isn't even offered through their website. After many e-mails and no compensation for my troubles, DI asked for my personal information (address, phone number, etc.). DI wanted this information in case I ever contact them again. I told DI that I would not share my personal information with them since I feel "taken" by my shopping experience with them...and I don't plan to purchase from them ever again. From reading the other messages on this site, it appears there's a theme - - DI is not to be trusted and rips off their customers. While this was just a small purchase, they'll never receive any more of my business. Buyer beware!
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Anonymous on 01/29/2010:
I'm not sure that I understand why it is the companies fault that you did not do your price comparsions before you made your purchase.

Even if the company agreed to price match most will only do so if you bring the ad in at the time you make your purchase. Most companies will only refund the difference in price if they place the item on sale within so many days.
Ytropious on 01/29/2010:
Are you serious with this? They are allowed to charge any price they want for an item as long as someone buys it. You failed to research what a fair price for that item is and you have no one to blame but yourself. You don't go to a movie theater and ask them to price match to a grocery store do you? You can get almost anything cheaper ONLINE, but you bought in store and that comes with a premium. Also, you bought it in a foreign country, how do you know they didn't have to pay import taxes or other regulations on it that jack the price up?
Skye on 01/29/2010:
Buyer beware, its that simple. You should have done your research, before purchasing the watch, and not after.

Anonymous on 01/30/2010:
You also bought in the Bahamas. Why is this a complaint?
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