BERMUDA, MASSACHUSETTS -- While in Bermuda in May, 2017 we went to Diamonds International to look & possibly purchase something if it caught my eye. We should have stayed clear!! I found a Kabana set I loved & negotiated the price with the store manager. Then things went sideways. They showed my husband their Crown of Light diamond & he was fascinated. Then it was my turn & the hard sell began. And began & began & began...
Husband is elderly with early stage dementia & he was all for replacing the stone in my wedding set with a COL. I loved the way the COL looked & was given a price on the first stone they showed me of $200,000.00! Yes, the zeroes are correct.
Oh well, it was good for a laugh, let's pay for the other items & go. No, no, let me show you this one. The hard sell began & we couldn't seem to get away. I said no they said look at this one. I said no, they said look at this. Husband wanted me to have the beautiful stone and started getting upset. I couldn't seem to get away & before I knew it, I was signing on the dotted line & & the proud owner of a 3.2 ct Color of Light diamond.
Back on the ship, I cried & decided it needed to be returned. Decision made, I finally looked at what was on the back of the paperwork I signed. You guessed it, no return, no exchange. Too bad, so sad, it's yours sucker... When we got home, I contacted the corporate office in New York explaining that I was in way over my head, there was no way I could pay for the diamond, and asked them to accept a return. Diamonds International refused the request.
I spoke to two different jewelers who explained that Diamonds International held a pattern on the COL cut therefore they could set the price. They also advised that they wouldn't touch the stone or attempt to set it because the cut was so different from the standard.
Out of desperation, I contacted Comenity Bank who is their business partner and issues the Diamond International credit card. At the time the transaction took place, my credit score was over 800 which is why they granted me a very large line of credit. It was not large enough however therefore Diamonds International opened an "in house" account for me as well.
Comenity put the account in dispute and the games began. After numerous phone calls & discussions, they agreed to accept the return of the COL diamond and process full credit for the stone to the two accounts. The cost to me was a $10,000.00 "restocking" fee. The fee was my idea, not theirs, & I named the figure. I was desperate & they weren't budging so I took a shot & made the offer. Was it smart, of course not but what were my options? I couldn't afford the monthly payments which, between the two accounts were over $2300/mo!
On July 6, 2017 I signed an agreement with them setting forth the terms of the return & settlement. The stone was returned to them with the FedEx labels they provided and according to the instructions provided. It was received by them on 7/17/2017. What a relief! It was over and I could relax. BUT... The bills kept coming & the late notices started to arrive.
On 11/06/2017, after additional contact with Comenity Bank and numerous, unanswered, calls and emails to the Diamonds International representative I was dealing with, a credit was processed to the Comenity account. Today I received confirmation that the in house account was cleared on 11/08/2017.
My credit score has dropped 150 points. Is it my fault? Yes! I'm past retirement age and certainly old enough to know better. I accept full responsibility for caving to the hard sell & not holding my ground when I said no. That's why I offered & paid the restocking fee. That's the cost to me for being stupid.
Did they do the right thing? I don't think so. They're not upfront about their return policy (or lack thereof) and I believe they intentionally withheld payment until the bank got involved for the second time to punish me & potentially damage my credit rating.
Did they ultimately hurt me? No. It was a bump in the road and I'll survive but I really didn't need them playing me like that. It was childish and unnecessary. I was in possession of their stone for about 6 weeks and paid $10,000.00 for that pleasure (I never removed it from the case it was in & returned it 1 day after receiving the shipping label from them).
It is my opinion that Diamonds International is owned and operated by greedy people and I will never set foot in one of their stores again. If you choose to do so, I hope this has helped you know what you may be getting into. Please don't make the same stupid mistake I made.
COZUMEL -- Just returned from our first cruise in April 2018. I know a bit about jewelry and was skeptical. Of course Royal Caribbean was really pushing you to buy jewelry and talking the talk about DI. I decided to take a peak. While looking at diamond tennis bracelets the first thing I noticed was how overpriced they were. I told the woman that I could buy that in the states for half the price.
When I asked her what the color of the stones were, she just stared at it for several seconds and said it was between G-H. What!!! You cannot tell the color by the naked eye! I ran out of that store. What a joke. Buy from your local jeweler. They will stand behind their product and treat you well. Stay away from chain stores too. It is all poor quality.
GRAND CAYMAN -- Purchase earrings while on a cruise. They started the process telling me the earrings worth $1050.00 - 1st price $840.00 - then we settle on $720.00 claiming was the VIP discount because of Norwegian Escape - had a coupon for $250.00 from the cruise did not used since the salesperson claimed my discount was greater. Surprise surprise, back in USA - on their website the earrings are $700.00. The best part is when they got back to my email the offer was $20.00 refund. Where is the saving, duty-free charges and all the BS. Don't buy before checking their www page for the items. This way you won't get play.
Purchased $6000 earrings; came back to the States and had my jewelry appraised for insurance purposes. Diamond earrings was not worth half the amount I financed. I returned the merchandise within the 30 day return policy because I was dissatisfied and I felt I was scammed. I still have not received any documents for my return and now they have submitted a claim on my credit. I have no earrings but a $6,000 balance with Diamonds International. $6,000 balance for earrings that are worth less than $3,000.
I've called the 1-800 numbers numerous times and left voicemails for call back (no response). I had my daughter call and when she finally reached customer service they gave her 4 phone numbers to call to try and get assistance. After speaking with 3 different women with all the same name they told her it was 5 minutes until closing time and they would have to call back the next business day. Beware! No help! No clear answers! Diamonds are not the quality they claim! No money back! If you are financing beware!
MEXICO -- Bought a ring while on a cruise. Came back and couldn't even verify the appraisal. Then two stones fell out. I had the option of going to New York to repair or paying myself. It's been 4 months and still cannot get reimbursement. This company is awful. I've dealt with Hugo and can barely get him to answer a call or return one. All I've gotten is excuses. Beware when you go on Carnival Cruise Line and don't fall for the sales. It's not worth the headache.
GRAND CAYMAN ISLANDS -- I also just got scammed from Diamonds International... $2,500. Do not buy jewelry from any of the Carnival Cruises. I didn't know and my jewelry is also not worth at all what I paid for it. Huge scam. Beware as I say, and Carnival tells you to go there to buy jewelry. That was one expensive cruise. I have read many other stories and nothing you can do. Do not return it, because, they will only refund you with other fake jewelry, or you won't get a call back and be out your money and your fake jewelry.
NEW YORK, NEW YORK -- I wish I'd known about Diamonds International before I went on my first-ever cruise on the Celebrity Cruise lines to Cozumel, MX. I have been trying to resolve a purchase I made in Cozumel within hours of having purchased it while sailing back from Cozumel to the U.S.
Despite all assurances of the Celebrity Shopping Guide at her seminar that we are 'protected' by the cruise line and that we could all shop with confidence as we would be getting the "absolute best deals" from Diamonds International. It turns out to be all FALSE. Just as the other complaints I have not, unfortunately too late, have read. None of the statements appear to be over-exaggerated because I have been experiencing the same stress as the others. So unfortunate that Diamonds International appears to be getting away with this for years now as I see some date back to 2007. I made my purchase in 2015.
The No Refund practice is so criminally set. What do I mean by this? Diamonds International has my jewelry in their possession now as I was allowed to return them but now they are FORCING me accept a Gift Certificate - Store Credit instead of refunding my money. Royal Media Partners has been of no help, insisting they posted their 'Cruise line Guarantee' in every cabin. SO TOTALLY NOT TRUE! None of us ever saw this document aboard the Celebrity. It was not in all the massive papers they gave us to go shopping.
I contacted TD BANK, Diamonds International's credit card company, and they also would not help. Royal Media and TD Bank kept referring me to Diamonds International for approval of Refund. The customer service representative absolutely refused to give it. She supposedly kept going to her superiors to get me my refund but they are only offering me $1k towards my credit card debt with a gift certificate that I DON'T WANT or NEED and insisting that I'm still fully responsible for the debt now on my TD Bank credit card. She even said that Diamonds International will not go to the trouble to give the money back to TD Bank for their own reasons; so I have to live with the bill of $12,400.00. This is a significant amount of money that everyone got their commissions on, so they would rather try to wear me down than give it back.
I am searching the internet for an attorney that has started a Class Action Suit against them. If anyone out there has started one, I would love to be added to the group. I am totally disappointed with how my first-ever cruise was tainted with such an experience. I am totally turned off to cruising with Royal Media Partners line of cruises and I feel this sort of criminality and predatory behavior needs to be corrected.
I see I'm not the only one which is so unfortunate. But I see business practices that are going unchecked. There's got to be some legal recourse against Diamonds International. I still can't believe that in less than 24 hrs of my purchase, I still couldn't get my Refund. The ink wasn't even dry on the paper I signed.
CARRIBEAN, NEW YORK -- I purchased a pair of Ammolite earrings and received a free pendant to match. I purchased two sets. I asked if the merchandise was returnable if I found an Ammolite that I liked better. I wanted a larger stone. I was informed that there will be no problems in returning the merchandise. The next day I found a pair of Ammolite earrings that I fell in love with. I purchased them.
At the next port, I was on a cruise. I went to Diamonds International to return the original purchase. I was told that I had to wait until I got back to the states. Upon getting home I called the 800-number and explained I wanted to return the merchandise. I was told that I needed to speak to a customer service representative and get a return merchandise number. I spoke to the individual and he told me that the only thing I could get was a store credit. He said I should have read the back of the store receipt. I explained I would not be near any of their stores in the near future. I asked if I could give the store credit to friends that shop at DI. The answer was no.
I went to their website and read their return policy. It's stated that you had up to 30 days to return merchandise. It never said that only a store credit will be issued. I am very disappointed in the way that this is being handled. DI makes it impossible and difficult to return merchandise. This is not good customer service. I told the customer representative that I would go to their executive office and he informed me that if I did the call would go right back to him. DI is only interested in making the sale at whatever the cost.
COZUMEL-NY -- Let me start off with I have made several purchases from here on previous cruises and my purchases have always appraised higher than what I paid. With that being said, my husband and I were celebrating our 25th wedding anniversary and he purchased me a 3.00 carat diamond solitaire ring. It came with an EGL certificate, and we thought we got a good deal. I was so happy, until I got home and started doing some research on EGL Certificates.
What I discovered was that EGL is notorious for over grading their diamonds, so much to the point there are class action lawsuits in the US as well as their diamonds have been banned from RAPNET which is a weekly publication used to value diamonds. My husband insisted that I not worry, as everything we have purchased from there has always been fine. The next day we took it to get appraised from GIA certified gemologist and discovered the diamond that was supposed to be J-K I1 was in fact a K-L I2.
I immediately called Diamonds International and asked for a refund. I was told since I purchased it at a store it would only be a store credit. If I had purchased it online it could be returned with no questions asked. They said according to the back of the receipt they allow for one or more discrepancies in grading and cut and clarity can't be combined. I said "no, I don't trust your store." I was eventually offered $5K to keep as is but when you pay 19K for a diamond that is worth 11K, 5K doesn't even touch it. We have refused to pay for it on our Diamonds International credit card by TD BANK and have contacted the Better Business Bureau.
I will be contacting the Attorney General of NY as well. I contacted Carnival who pretty much sided with Diamonds International. Protect yourself from this company. Don't let your guard down just because you have made purchases from there previously. Don't be unsuspecting tourists who are enjoying your anniversary only to be sold undervalued goods by unscrupulous vendors.
ST MAARTEN, TENNESSEE -- After attending a promotional presentation on an E Caribbean Disney cruise, we were enticed to check out Diamonds International in St Maarten where the ship "buyers advocate" met us to assure us of the "best deal". We have come to learn that these buyer advocates work off all the major cruise lines and are in cahoots with DI around the world to swindle vulnerable travelers in a variety of ways. Unbelievable that cruise lines receive hundreds of complaints about this every year and still provide a venue for its happening.
Most scams have to do with quality and pricing. In our case, it was misrepresentation of a quoted price for a Crown of Light necklace/earring set. We were quoted a price of $1900 for the set and discovered upon unpacking when we got home that our credit card was charged $3500! After much difficulty and many emails we were told that the price quoted was for each piece and they rounded it off to give us the "best deal" which they broke down to $1850 and $1650. This was never discussed with us. We were only given the one price and we were very clear that was for the set.
Our package did not even contain a detailed bill of sale or any information on the quality: carat, cut, clarity etc. that normally would give an indication of its value. I have filed a complaint with Disney Cruise Line with no response from them whatsoever. Our credit card company is investigating on our behave but after reading so many other experiences on the internet complaint boards, I'm sure we are in for a long and hard fought battle. Upon looking back on this whole experience, I recognize so many things that should have been a red flag for us. I just hope others will now be aware of these Pirates of the Caribbean.