NEW YORK, NEW YORK -- I wish I'd known about Diamonds International before I went on my first-ever cruise on the Celebrity Cruise lines to Cozumel, MX. I have been trying to resolve a purchase I made in Cozumel within hours of having purchased it while sailing back from Cozumel to the U.S.
Despite all assurances of the Celebrity Shopping Guide at her seminar that we are 'protected' by the cruise line and that we could all shop with confidence as we would be getting the "absolute best deals" from Diamonds International. It turns out to be all FALSE. Just as the other complaints I have not, unfortunately too late, have read. None of the statements appear to be over-exaggerated because I have been experiencing the same stress as the others. So unfortunate that Diamonds International appears to be getting away with this for years now as I see some date back to 2007. I made my purchase in 2015.
The No Refund practice is so criminally set. What do I mean by this? Diamonds International has my jewelry in their possession now as I was allowed to return them but now they are FORCING me accept a Gift Certificate - Store Credit instead of refunding my money. Royal Media Partners has been of no help, insisting they posted their 'Cruise line Guarantee' in every cabin. SO TOTALLY NOT TRUE! None of us ever saw this document aboard the Celebrity. It was not in all the massive papers they gave us to go shopping.
I contacted TD BANK, Diamonds International's credit card company, and they also would not help. Royal Media and TD Bank kept referring me to Diamonds International for approval of Refund. The customer service representative absolutely refused to give it. She supposedly kept going to her superiors to get me my refund but they are only offering me $1k towards my credit card debt with a gift certificate that I DON'T WANT or NEED and insisting that I'm still fully responsible for the debt now on my TD Bank credit card. She even said that Diamonds International will not go to the trouble to give the money back to TD Bank for their own reasons; so I have to live with the bill of $12,400.00. This is a significant amount of money that everyone got their commissions on, so they would rather try to wear me down than give it back.
I am searching the internet for an attorney that has started a Class Action Suit against them. If anyone out there has started one, I would love to be added to the group. I am totally disappointed with how my first-ever cruise was tainted with such an experience. I am totally turned off to cruising with Royal Media Partners line of cruises and I feel this sort of criminality and predatory behavior needs to be corrected.
I see I'm not the only one which is so unfortunate. But I see business practices that are going unchecked. There's got to be some legal recourse against Diamonds International. I still can't believe that in less than 24 hrs of my purchase, I still couldn't get my Refund. The ink wasn't even dry on the paper I signed.
COZUMEL-NY -- Let me start off with I have made several purchases from here on previous cruises and my purchases have always appraised higher than what I paid. With that being said, my husband and I were celebrating our 25th wedding anniversary and he purchased me a 3.00 carat diamond solitaire ring. It came with an EGL certificate, and we thought we got a good deal. I was so happy, until I got home and started doing some research on EGL Certificates.
What I discovered was that EGL is notorious for over grading their diamonds, so much to the point there are class action lawsuits in the US as well as their diamonds have been banned from RAPNET which is a weekly publication used to value diamonds. My husband insisted that I not worry, as everything we have purchased from there has always been fine. The next day we took it to get appraised from GIA certified gemologist and discovered the diamond that was supposed to be J-K I1 was in fact a K-L I2.
I immediately called Diamonds International and asked for a refund. I was told since I purchased it at a store it would only be a store credit. If I had purchased it online it could be returned with no questions asked. They said according to the back of the receipt they allow for one or more discrepancies in grading and cut and clarity can't be combined. I said "no, I don't trust your store." I was eventually offered $5K to keep as is but when you pay 19K for a diamond that is worth 11K, 5K doesn't even touch it. We have refused to pay for it on our Diamonds International credit card by TD BANK and have contacted the Better Business Bureau.
I will be contacting the Attorney General of NY as well. I contacted Carnival who pretty much sided with Diamonds International. Protect yourself from this company. Don't let your guard down just because you have made purchases from there previously. Don't be unsuspecting tourists who are enjoying your anniversary only to be sold undervalued goods by unscrupulous vendors.
CARRIBEAN, NEW YORK -- I purchased a pair of Ammolite earrings and received a free pendant to match. I purchased two sets. I asked if the merchandise was returnable if I found an Ammolite that I liked better. I wanted a larger stone. I was informed that there will be no problems in returning the merchandise. The next day I found a pair of Ammolite earrings that I fell in love with. I purchased them.
At the next port, I was on a cruise. I went to Diamonds International to return the original purchase. I was told that I had to wait until I got back to the states. Upon getting home I called the 800-number and explained I wanted to return the merchandise. I was told that I needed to speak to a customer service representative and get a return merchandise number. I spoke to the individual and he told me that the only thing I could get was a store credit. He said I should have read the back of the store receipt. I explained I would not be near any of their stores in the near future. I asked if I could give the store credit to friends that shop at DI. The answer was no.
I went to their website and read their return policy. It's stated that you had up to 30 days to return merchandise. It never said that only a store credit will be issued. I am very disappointed in the way that this is being handled. DI makes it impossible and difficult to return merchandise. This is not good customer service. I told the customer representative that I would go to their executive office and he informed me that if I did the call would go right back to him. DI is only interested in making the sale at whatever the cost.
ST MAARTEN, TENNESSEE -- After attending a promotional presentation on an E Caribbean Disney cruise, we were enticed to check out Diamonds International in St Maarten where the ship "buyers advocate" met us to assure us of the "best deal". We have come to learn that these buyer advocates work off all the major cruise lines and are in cahoots with DI around the world to swindle vulnerable travelers in a variety of ways. Unbelievable that cruise lines receive hundreds of complaints about this every year and still provide a venue for its happening.
Most scams have to do with quality and pricing. In our case, it was misrepresentation of a quoted price for a Crown of Light necklace/earring set. We were quoted a price of $1900 for the set and discovered upon unpacking when we got home that our credit card was charged $3500! After much difficulty and many emails we were told that the price quoted was for each piece and they rounded it off to give us the "best deal" which they broke down to $1850 and $1650. This was never discussed with us. We were only given the one price and we were very clear that was for the set.
Our package did not even contain a detailed bill of sale or any information on the quality: carat, cut, clarity etc. that normally would give an indication of its value. I have filed a complaint with Disney Cruise Line with no response from them whatsoever. Our credit card company is investigating on our behave but after reading so many other experiences on the internet complaint boards, I'm sure we are in for a long and hard fought battle. Upon looking back on this whole experience, I recognize so many things that should have been a red flag for us. I just hope others will now be aware of these Pirates of the Caribbean.
N.Y, NEW YORK -- I have been trying to dispute a jewelry transaction for a year now. As soon as I got back to the U.S after my cruise, I went to 2 jewelry appraisers and was told I had paid way too much for the CROWN OF LIGHT diamond ring. To make a long story short, I sent back the jewelry for the gift certificate to get it off my hands (also what I felt was the right thing to do as it doesn't belong to me), Requested for T.D Bank to do a chargeback which they adamantly refused to do (is this legal?), No gift certificate in my possession (been a year) and a debt collection agency trying to get me to pay since I agreed on the gift certificate.
I have filed a consumer complaint against D.I. (Diamonds International) to the Consumer Financial Protection Bureau. CFPB reported my dispute to Consumer Sentinel Network, a secure online database operated by the Federal Trade Commissions. Civil and criminal law enforcement authorities worldwide, including CFPB investigators, use the CSN to identify questionable business practices that may lead to investigations and prosecutions.
It is up to everyone who have felt they have been scammed by D.I. to file a complaint. Increased number of complaints will certainly help to trigger a red flag against D.I. As of now, my credit score had taken a dive due to this issue. I am not a happy camper and have no intention of allowing D.I. to get away with this.
ST. THOMAS -- I was recently on a trip to St Thomas aboard Princess cruise lines. Once I arrived I was immediately ushered to Diamonds International who I was told by a shopping guide they have on the boat that they would have the best prices and to avoid other places. Once I arrived I was very pleased with the look of the store completely disgusted by the sales practices and price of diamonds and jewelry inside the store. I had previously worked in jewelry business and have an idea of what retail prices should actually be. Although I have many contacts in jewelry still to get good prices I decided to take a chance on Diamonds International. Total waste of time.
They will lie, cheat and try to swindle you for your money. I did not tell them that I knew so much about jewelry so I just let them do the talking. They throw out things like will take 75% off of an item. Would you buy a Porsche if somebody took 75% off, or would you think that's a little too much maybe something's wrong with that? Or that maybe they're so overpriced they're still making ton of money off of it. Also they only have a 30 day return policy. How often do you plan on going on vacation every 30 days? Doubtful.
The best way to buy jewelry is to find a reputable Jeweler in the town you live in otherwise you have no recourse. Just my opinion, seriously do not get stuck on the hype that they try to sell to you on the boats. Unless you love the look of tanzanite it is not going to go up in value in your lifetime - there is still plenty of it.
COZUMEL, FLORIDA -- Purchased a tanzanite and diamond ring in February 2015. In less than 9 months a diamond was missing. A reputable local jeweler replaced the stone and reported that others were very loose. The setting was so poorly made that metal had to be added to the prongs so that they could hold the diamonds. The cost was $489. Diamonds International offered to evaluate the ring and estimate the cost to repair the less than one-year-old ring. There was no warranty on the ring. Why would I spend more money with a company that makes low-quality merchandise? BEWARE - don't get ripped off like I did.
NEW YORK, NEW YORK -- While on a cruise in Feb. we were told by the cruise line that Diamonds International was the go to place for diamonds. We went into the store in Cozumel and purchased a 1.5 carat diamond ring. I was told if anything was wrong with the ring or the grading I would be able to return it. Upon returning home I discovered that I had paid $4000 more for the stone than I would have if I had bought at a local jeweler. I had the ring appraised by an independent GIA appraiser and was told that what I thought was an SI2 diamond was in fact an I1.
I contacted the NY Customer Service Dept. and submitted all my paperwork. They offered me a smaller stone as an even exchange or I could paid an additional $4700 for a better stone. I had already been ripped off once and they want to gouge me for more money. DO NOT EVER BUY FROM THIS COMPANY! You're guaranteed to get scammed. Legal extortion at its best.
CARIBBEAN ISANDS -- Do not listen to Royal Caribbean or any cruise lines who tell you that you can trust Diamonds International. Purchased a $9800 loose diamond that I got home and got appraised for $3000. Spend a lot of time and money for a GIA appraisal to finally get a refund from them. It cost me $400 total including appraisals, return postage, faxes, etc. The clarity grade was 3 grades lower than the SI2 they told me it was and the color was one grade lower. They would NOT have given a refund unless one of the gradings was 2 or more grades below, not if every one was 1 below.
Royal Caribbean supposedly guarantee that you will be happy, but that is not true either. They were no help, I got the refund through my own efforts and expenses. And I still have a pair of diamond stud earrings which are worth $500 less than I paid. I am not willing to go through a month of hell and a bunch of money for them. I did not get any type of apology from RC or from Diamonds International for deceiving me. So.... BEWARE!
NEW YORK, NEW YORK -- Do not purchase anything from Diamond International!!! They will screw you over and make it out to be your fault. Their jewelry is inferior and will not hold up. I purchased a chocolate diamond ring in Cabo San Lucas while on my cruise and after 12 days, yes 12 days I lost one of the larger diamonds. I immediately filed a claim with Diamond International and my credit card company and began getting the run around from Diamond International. After much frustration, I decided to take the ring to an independent gemologist in my area and got validation that I was sold an inferior ring. I submitted all documentation to my credit card company and received a full refund from them.
My outcome was positive, as I did get my money back but trying to work with Diamond International was a nightmare!!! I truly hope this helps just one person so they don't have to go through the hell I was put through for 3 months!!!