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Ripped Off By Diamonds International
Posted by Mad as heck 64587 on 12/26/2009
NEW YORK, NEW YORK -- Date of Sail: 11/29/2009 to 12/06/2009
Date of Original Complaint: 12/07/2009
Ship: Carnival Pride
Destination: Bahamas
Purchase Made: Diamond Tennis Bracelet Amount in Dispute: $2850
Date: 12/03/2009 Purchased from Store # 651
Actions Taken by Carnival: NONE Referred me to PPI Group
Actions Taken by Diamonds International: REFUSED TO REFUND

I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item IS NOT AS IT WAS STATED TO ME- the color & clarity are not as good as DI has stated-in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will pursue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??). I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United Staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert jemologist" that DI was based out of New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by Carnival and Diamonds International.

Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!

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Posted by Anonymous on 2009-12-26:
"I was pressured." Did they hold a gun to your head? This has nothing to do with Carnival, only Diamonds International. Do you have buyer's remorse?
Posted by Anonymous on 2009-12-26:
And never ever take another jewelers piece to a different jeweler and expect them to say anything good about it. Unless your jeweler is a GIA certified appraiser (and really, most jewelers only do REPLACEMENT appraisals NOT diamond certifications) then he most likely only wants a sale.

It is a clasp, which can break or come loose easily, even on a 1 million dollar piece. Cost of item does mean that a clasp can not break. If it is gold or platinum, and either a lobster claw or circular clasp, it should only cost about $20-40 to replace.
Posted by Hugh_Jorgen on 2009-12-26:
So you go to your regular jeweler (one that you apparently trust) to have him look at a piece you didn't buy from him, but rather bought on board a cruise ship. Do you really expect him to tell you that you got a heckuva deal? No, he's wishing you bought the bracelet from him, so of course he is going to disagree with their appraisal.
Posted by Anonymous on 2009-12-26:
I don't recall there being any DI onboard the cruise ships I've been on. Rather, they tend to strongly recommend that you purchase jewelry from the DI locations on shore(among other diff stores).

I have purchased jewelry onboard and all of them came with a warranty.

Posted by PepperElf on 2009-12-26:
Lady S very good point

best thing to do in my opinion is to find a jeweler who does insurance appraisals
and if you're unsure go to a couple of places to see if they are saying the same things or not.

As for Buyer's Remorse... if the store has a "no return" policy that's pretty much what you'll be stuck with.
The only recourse you'll have is if they claim the gem is one quality and it turns out to be a lie.

also.. no one can force you to buy a gem.
my boyfriend had a jeweler try to do that to him in buying a ring for me, but he didn't fall for it. (for which i'm rather glad cos it was overpriced for what they were offering)

Posted by Anonymous on 2009-12-27:
My best advice is to buy a loupe and learn how to use it.
Posted by Starlord on 2009-12-27:
I am still trying to figure out how Carnival Cruislines has any liability in this complaint. It starts off reminding me of the Arizona DPS officer who brought in a prisoner one night and filled out the booking sheet, charging the prisoner with Possession of Marijuana for Sail. Same thing here.
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Over Priced Diamonds - No Refund
Posted by Plant-Lady on 09/02/2006
CARIBBEAN CRUISE -- Diamonds International - Unscrupulous Business Practices

Buying a diamond is filled with anticipation, as most people do not understand the small differences that change the quality of a stone and add to its value. Most people buy on appearance. It is very easy for a company to over state the quality or charge too much for a diamond. Customers look for bargains and/or companies that they can trust to provide a quality product at a fair price. Diamonds International, also operating as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange – Cozumel, Just for Men International, Tanzanite International and Watches International, is a company that follows unethical business practices.

All businesses need to make a profit to stay in business, but there is a line where profit becomes greed. When a company charges 20% over the industry price for a similar product that is unconscionable. I purchased a diamond for $10,500 from Diamonds International in Cozumel. I had it appraised by two different appraisers and they said the value was $8,500. I read the book, “How to Buy a Diamonds” by Fred Cuellar, which provides an industry acceptable price range for diamonds based on carat weight, cut, color, and clarity. The industry would charge about $9,000 for an average stone with the cut, color, clarity and carat weight that I purchased. The obvious conclusion is that I was overcharged for the quality of the diamond.

Reputable jewelry dealers with normal return policies would allow the customer to return the diamond for their money back as long as the diamond had not been damaged by the customer within 30 days. Diamonds International’s sales agreement does not allow money back returns. The sales agreement printed on the back of our receipt states:

Any refund or return must be handled through NY customer service.
Within 30 days of your purchase, you may receive a store credit on any item you purchased, provided you return to DI, the original receipt and the complete item purchased in undamaged condition. Refunds, will not be issued due to “buyer’s remorse.” DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Due to the extremely subjective nature of appraising, a refund will not be issued due to a discrepancy in value.

This sales agreement totally disregards the rights of the customer. How can a customer not have regrets when they realize that they have been drastically overcharged? We were unable to find any independent appraisers in Austin Texas who did not work for a jewelry store or buy and sell loose diamonds. A store credit is only good if Diamonds International has a store in your city or their customer service department would find you a replacement stone. Diamonds International has stores in Key West, Las Vegas, and Alaska thus you will have to rely on customer service out of New York. Diamonds International stores are primarily located in the Caribbean.

The basic concept of customer service is to satisfy the customers. In our case we asked for our money back and were refused within 30 days of purchasing the diamond. The only option available was to take a store credit and have Diamonds International find us a replacement diamond. I returned the diamond to Diamonds International as instructed. Since I am buying a diamond sight unseen, I discussed with an expert gemologist how to establish minimum requirements for a stone that has fire and brilliance. The gemologist recommended that I ask for a GIA class II, which specifies a range of cut proportions. The carat weight, cut, color, clarity and price range were provided to the Diamonds International customer service representative. I asked that customer service send me a copy of the GIA certificate to verify the proportions before receiving any stones. I explained to the representative that I was willing to pay more for a quality stone within the specifications.

In a year Diamonds International has provided me with 2 certificates and emails with 2 other diamonds listed. None of these diamonds met the specifications. I again asked for my money back and the customer service representative said that if I were willing to pay $5,000 more they would find a diamond that met my specifications within 2 weeks. A month later Diamonds International came back with a diamond. When I got the GIA certificate it did not match the specifications, the cut proportions were out of range in 2 different areas.

I have found diamonds meeting the GIA class II specifications, carat weight, cut, color, clarity and price range on BlueNile.com within 15 minutes of searching. Diamonds meeting the specifications are readily available at other diamond dealers on the web; Monderal, McGivern, Stein, Diamonds on the Web, and others). It is unwarranted for Diamonds International to hold our money and not actively look for a diamond. It is unreasonable for Diamonds International to not refund my money after 1 1⁄2 years.

I checked with the better business bureau in New York and Diamonds International is not a member. They have over 80 different cases filed against them. I have checked the web and there are several complaints all dealing with poor quality for the price and poor customer service. People indicate that they cannot get their money back. Diamonds International is not a member of the better business bureau online. Why a company would want all these bad comments posted on the web is beyond me, when the solution is simple, refund peoples money!


After 1 year and 9 months DI assigned a new customer service representative. Ms. Infante was able to find a diamond that met the specification within one month. I am still frustrated with how long this has taken. I am satisfied with the replacement diamond. This complaint is closed.
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Posted by Hugh_Jorgen on 2006-09-02:
Not that it helps in your particular case, but I would be wary of buying a diamond on a cruise or in Cozumel unless i REALLY knew my diamonds. I would think that any protections you would expect from US Law would not apply to such a purchase. Good luck with your case.
Posted by dan on 2014-04-18:
i would never purchase from diamond international again if you don't like what you have purchased that will only offer you a store credit. this is not a good company to do business with. keep your money and buy from someone in then USA. Make sure we get everything in writing and look at the terms and condition sheet as well
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Diamonds International -Unscruplous Business Practices
Posted by Chrgrd on 04/03/2007
NEW YORK, NEW YORK -- Diamonds International also operates as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange – Cozumel, Just for Men International, Tanzanite International and Watches International

This company has totally unethical business practices. I bought a pair of round brilliant diamond studs for $2775(1.07 ct tw ,color-G and H ,clarity- SI2 fair cut )from diamonds international from St maarten while on a cruise which they delivered in my cabin after mounting in st thomas. I realized they had delivered the inferior diamonds to me than what I saw in loose form.These had black naked-eye visible inclusions right on top,not present on the ones shown to me in store. I sent them back to them on returning for refund .They refused that and only offered me replacement stone or store credit .As per their store policy DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Also if the diamond is certified by lab(as in my case it came with EGL certificates) then the appraisal I get ,has to be done by a certified LAB and has to come with a CERTIFICATE.They dont accept an independent appraiser in this case.
NO lab would CERTIFY the diamonds unless I send them in loose form and they will charge me $500 and 4-6 weeks for this.So I was stuck as couldn't take them out of moutning.

So I requested round brilliant diamonds studs with total ct wt approx 1.00- 1.10 ct tw (abt 0.50-0.55 each and color-G/H,clarity VS2/SI1 ,GIA class II cut (good cut to assure I get a diamond with good fire/brilliance without seeing the diamonds)-A simple search over internet will reveal above diamonds in range of $1200- $1500each with GIA CERTIFICATION) .
They sent me one list of replacement diamods with most inferior cut.Then they sent another list of diamonds from $5200-$11000 some of them of similar proportions which I had bought earlier for half price(above is more than 2-3 times the US price and not in my range ).
And now they told me either to take a store credit or threaten to just send my diamonds back..I don't want either of that.It is unwarranted and unreasonable for Diamonds International to hold my money and not actively look for a diamond . All businesses need to make a profit but there is a line where profit becomes greed.When a company charges 60-90% over the industry price for a similar product that becomes ridiculous.

PLEASE don't listen to the cruise shopping guide.This shop is just a terrible ripoff with absolutely non-concerned customer service.I feel absolutely cheated and have no idea what to do about this.

They don't care for customer satisfaction at all so I hope the customer instead goes elsewhere.

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Posted by rhondam718732 on 2007-04-03:
I am shocked you would buy diamonds on a cruise on an island then have them shipped to you on the cruise not knowing for sure you were getting what you wanted...Yes you are entitled to what you thought you bought, but didn't any red flags go up during this process??
Posted by Anonymous on 2007-04-03:
So to get this straight, you bought diamonds from somebody you did not know. Then you left the diamonds to be delivered later? That is what's known as a "cruise ship switch", they do that a lot to people buying at the art auctions. When you buy it, take it with you. We bought Tanzanite in Aruba, the shop said they would FedEx the Tanzanite home for us to avoid the duty. I think not. Hid it in our dirty laundry, Customs does not like digging thru dirty laundry. No wonder merchants all over the world love screwing American tourists, it's our own fault most of the time. We let them do it to us.
Posted by chrgrd on 2007-04-03:

Thanks for your comments.

I know I was too trusting but part of the reason is that our shopping guide at Ship (princess cruise) repeatedly told us that Diamond international had 100 branches in different cities in caribbean/alaska with headquarters in NY and was one of guaranteed stores by them and we should plan to buy from their handpicked stores as they were guaranteed for quality .

Also ,getting them delivered to our cruise cabin was't to avoid custom duty,infact I paid about $150 for custom duty on these diamonds.

The diamonds which I bought from them in St Marteen were loose and EGL certified.They charged me for mounting ,told me that they didn't have enoguh time for mounting and gave me loose diamonds to hand over to their branch in St Thomas and they will mount in an hour.They said they do it all the time .
In St Thomas I was sent to 3 different stores branches and then waited there an hour before they could determine that they could mount it in Martini setting for me and then said it will take 3 hours to mount so they will deliver them to my cabin.
I had no choice as I had already bought them loose and believed "Diamonds international" was a reputed shop with so many brances (not a small store which could just diasappear), so trusted them instead of bringing loose diamonds here and ask a jeweller here to put them in setting (from someone I didn't buy)

Anyways lesson learned..I hope others benefit from my mistake..as I have lost both money and diamonds.They infact threaten me to send the diamonds back if I don't accept the store credit and sign a letter saying that matter is resolved.
Posted by Clamshell on 2011-10-14:
Never Ever go to "cruise ship recommended" stores... Cruise ships recommend them and suckers believe it, cruise director gets kickbacks.

Go to your local jeweler - at least you can go kick his Azz if he rips you off.


Posted by Frequent Cruiser on 2013-08-18:
Nobody onboard gets Kickbacks for the shopping program onboard. kickbacks are done illicitly. The shopping program is a paid promotion which is all stated very clearly on the maps given to you in the first place. Advertising and kickbacks are not even close to being the same thing.
And, if they gave you lab reports of your loose stones then those lab reports are proof that they didnt switch them out because you can compare the report to the diamond.
I ONLY shop on cruises and ONLY at Diamonds International and every piece Ive purchased has appraised for well over what I paid and been re-certified for exactly what I was told it was.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
18,000 Diamond Fell Out Of Setting
Posted by Cmsavoia on 01/31/2013
NEW YORK, NEW YORK -- Purchased a $4200 setting and a $18,000 diamond from Diamonds International in St. Martin back in April 2011. Diamond actually fell out of the setting on Thanksgiving Day 2012. My local jeweler did not want to reset the diamond back in the actual band. My Jeweler offered me $65.00 for a band that we paid $4200.00 for. I contacted the New York office and they have done nothing for me. They do not stand behind their jewelery which is over priced and worthless. DO NOT BY ANY JEWLERY FROM THEM. Please spread the word on that they do not stand behind what they sell. I am going to take legal action against them.

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Posted by leet60 on 2013-01-31:
The price offered for the band by your local jeweler does not suprise me. The amount of actual gold by weight in a wedding band is minimal at best and the offer was likely based on the weight.

How a stone is set and cared for is paramount in whether it remains in the setting or falls out. Most are set with "prongs" wrapped around the stone. As a diamond is a very hard substance and the setting softer, it is not uncommon for dirt or another foreign object to get between the actual setting and the stone. Over time as the ring is moved about when worn it will wear away the metal of the prong loosening the stone.

It is vitally important that with any precious stone set in a ring that you have the piece professionally cleaned on a regular basis and the settings checked to ensure the stone is still firmly in place.
Posted by trmn8r on 2013-01-31:
Was the band mistreated? As noted above, diamonds do often loosen in settings. It surprises me that the setting would go completely bad. It also surprises me that a band that cost $4000+ has a scrap value of $65.

It is perfectly reasonable to expect the company to do something for you after only having this 1-1/2 years. What basis do you feel you have for legal action?
Posted by leet60 on 2013-01-31:
The scrap price did not suprise me. The average wedding band contains just less than 5 grams of gold - current scrap price would be around $199 for an honest jeweler and many will try to undercut the price to make a profit on the gold.

The 4K price did not suprise me as often you are paying for unique designs for the band or setting.
I did sell jewelry for a time and can speak to the average markup over wholesale for most jewelers normally being 1000% or greater
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Do Not Buy At Diamonds International
Posted by FFH on 11/18/2008
My husband and I went on a cruise on Holland America to the Mexican Riviera in Oct. 2008. Diamonds International is highly recommended from the cruise line. Don't fall for it. They promise you the best of quality and the best prices. We bought a diamond ring in Cabo San Lucas which cost $1990.00 I didn't have my ring for a week and one of the diamonds fell out. Thank God I happened to find it a few days later on my kitchen floor. Then I noticed the clarity of one diamond was terrible. I had my jeweler look at my ring and he confirmed my suspicions. The quality and clarity of all the diamonds weren't all what is was cut up to be. And it was not worth what we paid for it. They take advantage of you, let me tell you. At every port you visit, guess where they drop you off at? "Diamonds International" All those diamonds and the lighting is just perfect in the stores, HA! They play the game of lowering the price.

Oh my gosh, it is so phony, it is disgusting. I'm doing everything I can to get my money back and so far say all I can get is a store credit. I have learned a very valuable lesson. Be very careful of Diamonds International. They are like vultures!! They do not care!
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Posted by madconsumer on 2008-11-18:
you should have determined the quality before you purchased.
Posted by hubbard53 on 2008-11-18:
yeah buying diamonds is not a spur o' the moment thing. You really got to know what you're looking for and be able to make your own educated assessment of the '3 C's'

A $2k diamond would have gotten you a pretty decent .20 - .25 caret diamond with good color and clarity.
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Diamond Fraud
Posted by Ltempest on 07/01/2013
CARIBBEAN ISANDS -- Do not listen to Royal Caribbean or any cruise lines who tell you that you can trust Diamonds International. Purchased a $9800 loose diamond that I got home and got appraised for $3000. Spend a lot of time and money for a GIA appraisal to finally get a refund from them. It cost me $400 total includig appraisals, return postage, faxes, etc.

The clarity grade was 3 grades lower than the SI2 they told me it was and the color was one grade lower. They would NOT have given a refund unless one of the gradings was 2 or more grades below, not if every one was 1 below. Royal Caribbean supposedly guarantee that you will be happy, but that is not true either. They were no help, I got the refund through my own efforts and expenses. And I still have a paid of diamond stud earrings which are worth $500 less than I paid.

I am not willing to go through a month of hell and a bunch of money for them. I did not get any type of apology from RC or from Diamonds International for deceiving me.
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Warning - Do Your Homework Before You Shop!
Posted by Utes on 03/22/2011
We just came back from being on the Carnival Dream. We had a port at Costa Maya. We liked the ring and ask how much? "6,000---no, I asked for a better deal 3 times. The store manager called New York and we agreed for 2,600. Even, the gentleman from the cruise ship that specializes in jewelry said "It was a great deal" We were told that it would "appraise 6,000 to 7,000. Brought it back and it appraised for 3,700.

The bottom line is they were very misleading. They won't let me send it back. They will give me store credit.
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Posted by Alain on 2011-03-23:
Buying jewelry when a cruise ship pulls into a foreign port is always a crap shoot. Maybe you get lucky or maybe not.
Posted by unhappy999 on 2011-03-23:
It has been said on this site and elsewhere many times, don't believe what sales people say. You were taking a gamble making an expensive purchase like this at a foreign port. The fact that you had to keep asking for a better deal tells you they were not out to help you, only themselves.
Posted by Whiteduck on 2011-03-23:
And it still appraised for a $1100 profit... So what's the beef? You wouldn't have paid $2600 if you knew it was only worth $3700?

Posted by Lonnie on 2011-08-02:
File a dispute with your credit card- for not worth amount presented may need to show an appraisal.
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Overcharge with no refunds.
Posted by Thekellys1 on 01/29/2010
NASSAU, BAHAMAS -- I purchased a watch for my husband at the Diamond's International in Nassau, Bahamas. I was not looking for an expensive piece and found an ESQ watch (by Movado) for $195.00. The sales manager offered me the watch for $130.00. Upon getting home and doing an internet search for the watch, I discovered the watch listed on several sites for $90.00. After contacting DI, they said they will not price match...they will only give me a better price if the price listed on their own website is cheaper than what I spent. Unfortunately, the watch I purchase isn't even offered through their website. After many e-mails and no compensation for my troubles, DI asked for my personal information (address, phone number, etc.). DI wanted this information in case I ever contact them again. I told DI that I would not share my personal information with them since I feel "taken" by my shopping experience with them...and I don't plan to purchase from them ever again. From reading the other messages on this site, it appears there's a theme - - DI is not to be trusted and rips off their customers. While this was just a small purchase, they'll never receive any more of my business. Buyer beware!

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Posted by Anonymous on 2010-01-29:
I'm not sure that I understand why it is the companies fault that you did not do your price comparsions before you made your purchase.

Even if the company agreed to price match most will only do so if you bring the ad in at the time you make your purchase. Most companies will only refund the difference in price if they place the item on sale within so many days.
Posted by Ytropious on 2010-01-29:
Are you serious with this? They are allowed to charge any price they want for an item as long as someone buys it. You failed to research what a fair price for that item is and you have no one to blame but yourself. You don't go to a movie theater and ask them to price match to a grocery store do you? You can get almost anything cheaper ONLINE, but you bought in store and that comes with a premium. Also, you bought it in a foreign country, how do you know they didn't have to pay import taxes or other regulations on it that jack the price up?
Posted by Skye on 2010-01-29:
Buyer beware, its that simple. You should of done your research, before purchasing the watch, and not after.

Posted by Anonymous on 2010-01-30:
You also bought in the Bahamas. Why is this a complaint?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Doreenmlongo on 04/11/2014
GEORGETOWN, GRAND CAYMAN -- On 12/13/2013 I purchased a ladies Movado watch. At time of purchase I was told this was a newly released style. Well guess what, it was released in 2009 (5 years ago). What made me suspicious was that the battery died after 3.5 months. When I contacted these crooks, they were very glib and arrogant about there sales practices. They were also highly recommended by Carnival Cruse Lines. I brought this issue up to Carnival and they were very uninterested. Save yourself the grief by AVOIDING this store.
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Refuse To Give Refund For Item Not Purchased
Posted by TLC1LPN4UT on 06/18/2011
GEORGE TOWN, GRAND CAYMAN -- May 4th, After attending several lectures on how great/cheap Diamonds Internation were by the cruise shopping specialist,(carnivial Freedom). At the store, I found a ring I liked, not sure I wanted to purchase. Ring was 4200.00.After speaking with store mgn. We agreeded I put 300.00(cash) on the ring, and when I returned to the states Monday May 9th. I would contact the store, let them know if I were going to purchase ring. If I decieded not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk filledoutinvoice. Itcontained my name, address,
information about the ring (4200.00-300.00 with balance).

if I decided to purchase. Monday May 9th. I contacted the store, only to be told, MGN NOT AVAILABLE, I explain I wasn't going to purchase ring, and I wanted a refund. Clerk stated"would have to speat to mgn".I e-mailed mgn, no response, e-mailed shopping specialist from cruise. She responded via e-mail. she would contact store mgn. for me. Three wks had passed. I e-mailed manadger explaining that husband had lost job, could not purchase ring and wanted a refund. No response, called store, mgn said she had taken vacation, I told her I wanted refund, Did ask her to send picture of ring.

She did, I e-mailed her back" told her I wanted refund. Thats when she responded via e-mail she would give me IN STORE CREDIT. I contacted D. I. via phone, was told I would have to file complaint. I then contacted then via e-mail. Told them I wanted refund, they responded next day via e-mail.

Told me I would receive IN STORE CREDIT. Please help me get my money back.
D. I. hasn't lost any money, no restocking fees.

They gained 300.00 dollars of my hard earned money, and I trusted the store mgn. that if I dittn't purchase ring this money would be refunded to me. I DON'T WANT A STORE CREDIT, I WANT MY MONEY BACK.

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Posted by Alain on 2011-06-18:
Since Carnival's shopping specialist was involved with recommending these people, they should provide you with some help in dealing with them. Contact Carnival Cruise Lines (3655 NW 87th Ave., Miami, FL 33178) at 888-227-6482. There have been other complaints about the honesty of Diamonds International. It's hard to get any satisfaction with them since they are outside of US jurisdiction. You might also try contacting the UK Embassy in Washington, DC (representatives for the Caymans) and see if their trade attache can be of assistance to you: 202-588-6500.
Posted by James_236 on 2011-06-18:
"I would contact the store, let them know if I were going to purchase ring. If I decieded not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk".

The above sounds like an odd arrangement. The fact that you put money on the ring was to get them to hold it for you. In other words, they can't sell it to another customer if you were going to show up for it. When a shop does this for you, they are entitled to keep your deposit. Just why did you have to pay down $300 if you were not sure. You could have just phoned on the Monday to let them know if you wanted it. But then you ran the risk of another customer coming up and buying it before you. For the loss of the chance to make the sale to another customer, the forfeiting of your $300 sounds reasonable. You say they told you you would get a refund. That would be both an odd and an unfair arrangement where the store has nothing to gain. When such an arrangement is unfair in your favour, you need it in writing. Did your receipt state clearly that if you decided not to purchase you will get a full refund?
Posted by Vinnie11 on 2011-06-18:
She contacted them only 5 days later so not too much damage was done but James236 is correct. You denied them the opportunity to sell the ring to someone else. I think a store credit is fair compensation. You would lose your money in most instances elsewhere. Take a good look at the paperwork for the wording involving merchandise deposits. What is signed on paper trumps whatever was said verbally. Get a nice pair of earrings and don't deal with them in the future.
Posted by trmn8r on 2011-06-18:
I believe not what I am told, but what is written. That is the only reliable way to do business.

The question is, what is in writing?
Posted by TLC1LPN4UT on 2011-06-22:
James, your right,decision made in haste(Was afraid I would be late to board ship.)Mgn &clerks very pleasant,Each time I started to leave,ring was discounted x2.Invoice written up(still not sure)Contacted bank(sense I hadn't notified bank before trip,account on hold, until HUSBAND could verify I was the one making the transaction) B/C of fraud.MAKES SENSE,Could have used credit card As beautiful as the ring was,I decided to wait. As I was leaving,manager ask" WOULD YOU LIKE ME TO HOLD RING,WHEN YOU GET HOME,CALL ME WITH CARD #If YOU STILL WANT IT".I ask if I needed to put money down
Mgn.said"If YOU WANT TO"I gave her 300.00 cash.(MAGIC ?)>I ask her to use invoice as receipt,If I decided to purchase ring,this amount would be
Posted by TLC1LPN4UT on 2011-06-22:
No this was not in writing. MANAGER ASK ME, IF SHE COULD HOLD THE RING UNTIL I RETURNED TO THE STATES ON MONDAY, I NEVER ASK HER! I would never put money on anything, unless I knew it was refundable. Diamonds International offer a full refund on merchandise if returned with in 30 day of purchase.
I don't know why they are refusing to refund my money, not a in store credit.
They are not out any fees, due to;
inspection for loose stones etc. cleaning.
I left the store Wed.eveing.I'll assuming the ring was unavailable, Thur. Friday and sat.
Even tho the Manager was unavailable, I told clerk that I wasn't going to purchase ring.
They were notified within 5 days.
Posted by Lois on 2011-08-02:
There are several complaints about this company were you on a cruise when this happened? If you used your credit card to hold file a dispute with them within(30 days)
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