CARIBBEAN CRUISE -- Diamonds International - unscrupulous business practices. Buying a diamond is filled with anticipation, as most people do not understand the small differences that change the quality of a stone and add to its value. Most people buy on appearance. It is very easy for a company to over state the quality or charge too much for a diamond. Customers look for bargains and/or companies that they can trust to provide a quality product at a fair price.
Diamonds International, also operating as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange Cozumel, Just for Men International, Tanzanite International and Watches International, is a company that follows unethical business practices.
All businesses need to make a profit to stay in business, but there is a line where profit becomes greed. When a company charges 20% over the industry price for a similar product that is unconscionable. I purchased a diamond for $10,500 from Diamonds International in Cozumel. I had it appraised by two different appraisers and they said the value was $8,500. I read the book, "How to Buy a Diamonds" by Fred Cuellar, which provides an industry acceptable price range for diamonds based on carat weight, cut, color, and clarity.
The industry would charge about $9,000 for an average stone with the cut, color, clarity and carat weight that I purchased. The obvious conclusion is that I was overcharged for the quality of the diamond. Reputable jewelry dealers with normal return policies would allow the customer to return the diamond for their money back as long as the diamond had not been damaged by the customer within 30 days. Diamonds International's sales agreement does not allow money back returns.
The sales agreement printed on the back of our receipt states: "Any refund or return must be handled through NY customer service. Within 30 days of your purchase, you may receive a store credit on any item you purchased, provided you return to DI, the original receipt and the complete item purchased in undamaged condition. Refunds, will not be issued due to "buyer's remorse."
DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Due to the extremely subjective nature of appraising, a refund will not be issued due to a discrepancy in value."
This sales agreement totally disregards the rights of the customer. How can a customer not have regrets when they realize that they have been drastically overcharged? We were unable to find any independent appraisers in Austin Texas who did not work for a jewelry store or buy and sell loose diamonds. A store credit is only good if Diamonds International has a store in your city or their customer service department would find you a replacement stone. Diamonds International has stores in Key West, Las Vegas, and Alaska thus you will have to rely on customer service out of New York. Diamonds International stores are primarily located in the Caribbean.
The basic concept of customer service is to satisfy the customers. In our case we asked for our money back and were refused within 30 days of purchasing the diamond. The only option available was to take a store credit and have Diamonds International find us a replacement diamond. I returned the diamond to Diamonds International as instructed. Since I am buying a diamond sight unseen, I discussed with an expert gemologist how to establish minimum requirements for a stone that has fire and brilliance.
The gemologist recommended that I ask for a GIA class II, which specifies a range of cut proportions. The carat weight, cut, color, clarity and price range were provided to the Diamonds International customer service representative. I asked that customer service send me a copy of the GIA certificate to verify the proportions before receiving any stones. I explained to the representative that I was willing to pay more for a quality stone within the specifications.
In a year Diamonds International has provided me with 2 certificates and emails with 2 other diamonds listed. None of these diamonds met the specifications. I again asked for my money back and the customer service representative said that if I were willing to pay $5,000 more they would find a diamond that met my specifications within 2 weeks. A month later Diamonds International came back with a diamond. When I got the GIA certificate it did not match the specifications, the cut proportions were out of range in 2 different areas.
I have found diamonds meeting the GIA class II specifications, carat weight, cut, color, clarity and price range on BlueNile.com within 15 minutes of searching. Diamonds meeting the specifications are readily available at other diamond dealers on the web (Monderal, McGivern, Stein, Diamonds on the Web, and others). It is unwarranted for Diamonds International to hold our money and not actively look for a diamond. It is unreasonable for Diamonds International to not refund my money after 1 1/2 years.
I checked with the Better Business Bureau in New York and Diamonds International is not a member. They have over 80 different cases filed against them. I have checked the web and there are several complaints all dealing with poor quality for the price and poor customer service. People indicate that they cannot get their money back. Diamonds International is not a member of the Better Business Bureau online. Why a company would want all these bad comments posted on the web is beyond me, when the solution is simple, refund people's money!
After 1 year and 9 months DI assigned a new customer service representative. Ms. ** was able to find a diamond that met the specification within one month. I am still frustrated with how long this has taken. I am satisfied with the replacement diamond. This complaint is closed.
ST. MAARTEN -- Talked to people at two different locations in St. Maarten and one store sold mostly large tanzenite stones. Went to other store and dealt with a young lady named ** and helped me find a size stone I was looking for. She did try to get me a combined deal with a bangle that I looked at but was not pushy about it at all. I couldn't afford to make that purchase at that time so I just got the earrings/necklace and went on my way. She was helpful and courteous and I was glad to have talked to her for my purchase. I realized it wasn't a large purchase but I was not treated poorly at all. Thank you ** for helping me out!
GEORGETOWN, GRAND CAYMAN -- On 12/13/2013 I purchased a ladies Movado watch. At time of purchase I was told this was a newly released style. Well guess what, it was released in 2009 (5 years ago). What made me suspicious was that the battery died after 3.5 months. When I contacted these crooks, they were very glib and arrogant about their sales practices. They were also highly recommended by Carnival Cruse Lines. I brought this issue up to Carnival and they were very uninterested. Save yourself the grief by AVOIDING this store.
GEORGE TOWN, GRAND CAYMAN -- May 4th, after attending several lectures on how great/cheap Diamonds International were by the cruise shopping specialist (Carnival Freedom). At the store, I found a ring I liked, not sure I wanted to purchase. Ring was 4200.00. After speaking with store manager. We agreed I put 300.00 (cash) on the ring, and when I returned to the states Monday May 9th. I would contact the store, let them know if I were going to purchase ring. If I decided not to purchase ring, the 300.00 was to be refunded. I ask for receipt, sales clerk filled out invoice. It contained my name, address, information about the ring (4200.00-300.00 with balance).
If I decided to purchase. Monday May 9th I contacted the store, only to be told, MANAGER NOT AVAILABLE. I explain I wasn't going to purchase ring, and I wanted a refund. Clerk stated "would have to speak to manager". I e-mailed manager, no response, e-mailed shopping specialist from cruise. She responded via e-mail. She would contact store manager for me. Three weeks had passed. I e-mailed manager explaining that husband had lost job, could not purchase ring and wanted a refund. No response, called store, manager said she had taken vacation. I told her I wanted refund, did ask her to send picture of ring.
She did, I e-mailed her back told her I wanted refund. That's when she responded via e-mail she would give me IN STORE CREDIT. I contacted D.I. via phone, was told I would have to file complaint. I then contacted then via e-mail. Told them I wanted refund, they responded next day via e-mail. Told me I would receive IN STORE CREDIT.
Please help me get my money back. D.I. hasn't lost any money, no restocking fees. They gained 300.00 dollars of my hard earned money, and I trusted the store manager that if I didn't purchase ring this money would be refunded to me. I DON'T WANT A STORE CREDIT, I WANT MY MONEY BACK. Warning: Don't make a haste decision as I have, don't believe what you hear and only half of what you see.
Purchased a $7000 Crown of Light Diamond bracelet while in St Maarten. Mistake #1!! They were like Carnival barkers even after we decided to purchase the bracelet. Still trying to sell us more. That should have been our first sign that we should not buy anything from them. Then... the clasp on the bracelet would not stay closed. Thought I was not closing it properly so made sure it was tight each time. It would fall off and I hesitated to wear it. Finally "lost" it in an antique store and luckily I noticed it missing before I left store and retracked my steps and found it. The clasp was broken and was not going to work no matter what I did.
Called Holland America/PPI Group on March 18. Took DI more than two weeks to "understand" that I needed a return/claim number and shipping information. Kept sending me a form letter but not info needed. Mailed bracelet and they received next day. It has now been two MORE weeks since they received the bracelet and after 6 phone calls and 4 e-mails, I have not received any response for information status of repair. Talked with representative this morning and she informed me they handle hundreds of claims and that was the reason for no answer from her and that my original representative was no longer with DI.
They couldn't care less since they have my bracelet and my $7000. Told that it would be 3-4 weeks before the repair will be finished and she would confirm that later today. I am certainly not holding my breath to get that call. I would NEVER purchase jewelry again in this manner. I am very conservative and can't even believe I did this in the first place. The bracelet is beautiful but no good to me if I can't wear it. Diamonds International couldn't care less about customer service and hope that those reading this will think twice before purchasing from them.
CARIBBEAN ISANDS -- Do not listen to Royal Caribbean or any cruise lines who tell you that you can trust Diamonds International. Purchased a $9800 loose diamond that I got home and got appraised for $3000. Spend a lot of time and money for a GIA appraisal to finally get a refund from them. It cost me $400 total including appraisals, return postage, faxes, etc. The clarity grade was 3 grades lower than the SI2 they told me it was and the color was one grade lower. They would NOT have given a refund unless one of the gradings was 2 or more grades below, not if every one was 1 below.
Royal Caribbean supposedly guarantee that you will be happy, but that is not true either. They were no help, I got the refund through my own efforts and expenses. And I still have a pair of diamond stud earrings which are worth $500 less than I paid. I am not willing to go through a month of hell and a bunch of money for them. I did not get any type of apology from RC or from Diamonds International for deceiving me. So.... BEWARE!
NEW YORK, NEW YORK -- Diamonds International also operates as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange Cozumel, Just for Men International, Tanzanite International and Watches International.
This company has totally unethical business practices. I bought a pair of round brilliant diamond studs for $2775 (1.07 ct tw ,color-G and H ,clarity- SI2 fair cut) from Diamonds International from St. Maarten while on a cruise which they delivered in my cabin after mounting in St. Thomas. I realized they had delivered the inferior diamonds to me than what I saw in loose form. These had black naked-eye visible inclusions right on top,not present on the ones shown to me in store. I sent them back to them on returning for refund. They refused that and only offered me replacement stone or store credit.
As per their store policy DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Also if the diamond is certified by lab (as in my case it came with EGL certificates) then the appraisal I get, has to be done by a certified LAB and has to come with a CERTIFICATE. They don't accept an independent appraiser in this case.
NO lab would CERTIFY the diamonds unless I send them in loose form and they will charge me $500 and 4-6 weeks for this. So I was stuck as couldn't take them out of mounting. So I requested round brilliant diamonds studs with total ct wt approx 1.00- 1.10 ct tw (about 0.50-0.55 each and color-G/H,clarity VS2/SI1 ,GIA class II cut - good cut to assure I get a diamond with good fire/brilliance without seeing the diamonds. A simple search over internet will reveal above diamonds in range of $1200- $1500 each with GIA CERTIFICATION).
They sent me one list of replacement diamonds with most inferior cut. Then they sent another list of diamonds from $5200-$11000 some of them of similar proportions which I had bought earlier for half price (above is more than 2-3 times the US price and not in my range). And now they told me either to take a store credit or threaten to just send my diamonds back.. I don't want either of that. It is unwarranted and unreasonable for Diamonds International to hold my money and not actively look for a diamond.
All businesses need to make a profit but there is a line where profit becomes greed. When a company charges 60-90% over the industry price for a similar product that becomes ridiculous. PLEASE don't listen to the cruise shopping guide. This shop is just a terrible ripoff with absolutely non-concerned customer service. I feel absolutely cheated and have no idea what to do about this. They don't care for customer satisfaction at all so I hope the customer instead goes elsewhere.
NEW YORK, NEW YORK -- Purchased a $4200 setting and a $18,000 diamond from Diamonds International in St. Martin back in April 2011. Diamond actually fell out of the setting on Thanksgiving Day 2012. My local jeweler did not want to reset the diamond back in the actual band. My jeweler offered me $65.00 for a band that we paid $4200.00 for. I contacted the New York office and they have done nothing for me. They do not stand behind their jewelry which is overpriced and worthless. DO NOT BY ANY JEWELRY FROM THEM. Please spread the word on that they do not stand behind what they sell. I am going to take legal action against them.
We just came back from being on the Carnival Dream. We had a port at Costa Maya. We liked the ring and ask how much? 6,000 - no, I asked for a better deal 3 times. The store manager called New York and we agreed for 2,600. Even, the gentleman from the cruise ship that specializes in jewelry said "It was a great deal." We were told that it would "appraise 6,000 to 7,000." Brought it back and it appraised for 3,700. The bottom line is they were very misleading. They won't let me send it back. They will give me store credit.
I purchased an Asher tanzanite and opal ring along with a Michele watch at the DI in Belize while on a Carnival cruise. I agree with other posts - DO NOT BUY FROM DIAMONDS INTERNATIONAL!! The ring was bought for $1000 and came with an appraisal and receipt stating the tanzanite stone was 1.15 carats. The watch cost $300 and was delivered without any documentation. I contacted the watch manufacturer and learned the watch had been discontinued in 2004 - six years before I bought it. Unbelievable. I contacted Asher to get the "passport" for the ring as the Belize DI store could not locate the passport which they had represented "came with all Asher rings".
After emailing Asher a photo of the ring, they sent the passport. Guess what? The tanzanite stone is only .5 carats. I contacted DI's customer service and emailed them all the paperwork - receipt, appraisal, photos of the ring and a copy of the passport (which has a photo of the ring). They claim the passport is not for the ring I bought (the ID# on the receipt "does not match") yet the photo of the ring on the passport is THE EXACT RING PURCHASED!!