ST MAARTEN, TENNESSEE -- After attending a promotional presentation on an E Caribbean Disney cruise, we were enticed to check out Diamonds International in St Maarten where the ship "buyers advocate" met us to assure us of the "best deal". We have come to learn that these buyer advocates work off all the major cruise lines and are in cahoots with DI around the world to swindle vulnerable travelers in a variety of ways. Unbelievable that cruise lines receive hundreds of complaints about this every year and still provide a venue for its happening.
Most scams have to do with quality and pricing. In our case, it was misrepresentation of a quoted price for a Crown of Light necklace/earring set. We were quoted a price of $1900 for the set and discovered upon unpacking when we got home that our credit card was charged $3500! After much difficulty and many emails we were told that the price quoted was for each piece and they rounded it off to give us the "best deal" which they broke down to $1850 and $1650. This was never discussed with us. We were only given the one price and we were very clear that was for the set.
Our package did not even contain a detailed bill of sale or any information on the quality: carat, cut, clarity etc. that normally would give an indication of its value. I have filed a complaint with Disney Cruise Line with no response from them whatsoever. Our credit card company is investigating on our behave but after reading so many other experiences on the internet complaint boards, I'm sure we are in for a long and hard fought battle. Upon looking back on this whole experience, I recognize so many things that should have been a red flag for us. I just hope others will now be aware of these Pirates of the Caribbean.
I have bought from DI in the past but no more. During our last cruise on Royal Caribbean my husband bought me a 7k solitaire and new wedding band. Upon discussion we decided we could get a better deal. In the meantime one diamond had fallen out of the ring. Upon arriving home we called DI who refused to give us a refund only offered repair. Excuse me the ring was worn 3 times and stones falling out. While on the cruise we registered our purchase with Royal, now I believe only so they got their cut.
We have been home now for 2 months, the rings still just sit in a cabinet and my husband still makes daily calls to DI. But I do have a week cruise planned next summer to the Caribbean, so every time RC give their little speech bout DI is the place to go, I will be there telling people the truth. Every port I will visit in those 2 weeks with a DI, I will be there in front of their store warning others.
NEW YORK, NEW YORK -- While on a cruise in Feb. we were told by the cruise line that Diamonds International was the go to place for diamonds. We went into the store in Cozumel and purchased a 1.5 carat diamond ring. I was told if anything was wrong with the ring or the grading I would be able to return it. Upon returning home I discovered that I had paid $4000 more for the stone than I would have if I had bought at a local jeweler. I had the ring appraised by an independent GIA appraiser and was told that what I thought was an SI2 diamond was in fact an I1.
I contacted the NY Customer Service Dept. and submitted all my paperwork. They offered me a smaller stone as an even exchange or I could paid an additional $4700 for a better stone. I had already been ripped off once and they want to gouge me for more money. DO NOT EVER BUY FROM THIS COMPANY! You're guaranteed to get scammed. Legal extortion at its best.
N.Y, NEW YORK -- I have been trying to dispute a jewelry transaction for a year now. As soon as I got back to the U.S after my cruise, I went to 2 jewelry appraisers and was told I had paid way too much for the CROWN OF LIGHT diamond ring. To make a long story short, I sent back the jewelry for the gift certificate to get it off my hands (also what I felt was the right thing to do as it doesn't belong to me), Requested for T.D Bank to do a chargeback which they adamantly refused to do (is this legal?), No gift certificate in my possession (been a year) and a debt collection agency trying to get me to pay since I agreed on the gift certificate.
I have filed a consumer complaint against D.I. (Diamonds International) to the Consumer Financial Protection Bureau. CFPB reported my dispute to Consumer Sentinel Network, a secure online database operated by the Federal Trade Commissions. Civil and criminal law enforcement authorities worldwide, including CFPB investigators, use the CSN to identify questionable business practices that may lead to investigations and prosecutions.
It is up to everyone who have felt they have been scammed by D.I. to file a complaint. Increased number of complaints will certainly help to trigger a red flag against D.I. As of now, my credit score had taken a dive due to this issue. I am not a happy camper and have no intention of allowing D.I. to get away with this.
ST. THOMAS -- I was recently on a trip to St Thomas aboard Princess cruise lines. Once I arrived I was immediately ushered to Diamonds International who I was told by a shopping guide they have on the boat that they would have the best prices and to avoid other places. Once I arrived I was very pleased with the look of the store completely disgusted by the sales practices and price of diamonds and jewelry inside the store. I had previously worked in jewelry business and have an idea of what retail prices should actually be. Although I have many contacts in jewelry still to get good prices I decided to take a chance on Diamonds International. Total waste of time.
They will lie, cheat and try to swindle you for your money. I did not tell them that I knew so much about jewelry so I just let them do the talking. They throw out things like will take 75% off of an item. Would you buy a Porsche if somebody took 75% off, or would you think that's a little too much maybe something's wrong with that? Or that maybe they're so overpriced they're still making ton of money off of it. Also they only have a 30 day return policy. How often do you plan on going on vacation every 30 days? Doubtful.
The best way to buy jewelry is to find a reputable Jeweler in the town you live in otherwise you have no recourse. Just my opinion, seriously do not get stuck on the hype that they try to sell to you on the boats. Unless you love the look of tanzanite it is not going to go up in value in your lifetime - there is still plenty of it.
NEW YORK, NEW YORK -- Date of sail: 11/29/2009 to 12/06/2009. Date of original complaint: 12/07/2009. Ship: Carnival Pride. Destination: Bahamas. Purchase made: Diamond Tennis Bracelet. Amount in dispute: $2850. Date: 12/03/2009 Purchased from store # 651. Actions taken by Carnival: NONE. Referred me to PPI Group. Actions taken by Diamonds International: REFUSED TO REFUND.
I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist.
This item IS NOT AS IT WAS STATED TO ME - the color & clarity are not as good as DI has stated, in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will pursue this to the fullest extent of the law.
I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??)
I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that.
Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United States, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert gemologist" that DI was based in New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shop owners. Little did we know that we were being scammed by Carnival and Diamonds International.
Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTELY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!
ALASKA -- My friend and I were on a Cruise to Alaska and went into a Diamonds International store. We were sold a world of goods and it is true you get what you pay for. We were told the rings we bought were worth over $2000 to $4000. But of course we got them for so much less. I paid less than $1000. My friend less than $1500. The appraisal however only shows the price we paid. This is not a true Appraisal and we complained but DI stated that is correct.
Never will we shop at DI again. They are very good at selling a lot of "bull".
COZUMEL, FLORIDA -- Purchased a tanzanite and diamond ring in February 2015. In less than 9 months a diamond was missing. A reputable local jeweler replaced the stone and reported that others were very loose. The setting was so poorly made that metal had to be added to the prongs so that they could hold the diamonds. The cost was $489. Diamonds International offered to evaluate the ring and estimate the cost to repair the less than one-year-old ring. There was no warranty on the ring. Why would I spend more money with a company that makes low-quality merchandise? BEWARE - don't get ripped off like I did.
CABO SAN LUCAS -- I wish I had checked the web warning from other about scam. My wife and I went on short cruise to Mexico on Holland America to Cabo San Lucas. There was shopping cruise director from Holland America recommended this store, Diamond International. Of course, you would trust this a honest store, but no. All the representative cares is get a commission. I think like everyone else experienced, we bought jewelry that was overpriced. We were supposed to get tax/duty refund after 3 months.
It is more that 3 months, I saw the same jewelry on board ship that was thousands cheaper. If Holland America recommend this crap stores to shop, no more trips on Holland America or any other cruise ships that allow its passenger get taken advantage - stay away. From all the complaints I see, it has been going on for years. Moral: buy souvenirs that are cheap only. No luxury goods in other countries.
NEW YOUK, NEW YORK -- Two sales reps at Diamonds International in Cozumel pressured my husband and I into the purchase of a watch. They guaranteed me that we could return it within 60 days. We purchased the watch. When we called to return it, we were told that they don't accept returns on watches. I opened a claim with Royal Caribbean, and all he did was forward my emails. Neither DI or Royal helped me. I spent $531 on a defective watch. They offered me $150 gift certificate. They get you coming and going!
Bottom line, if Diamonds International tells you something, don't believe the lie. Don't give in to deceptive sales practices and they won't honor the lies you are told. And Royal recommends these people. Royal Caribbean won't help you either. STAY AWAY! Don't believe your port shopping guides, and don't trust Diamonds International. It's a lucrative deal between the ships and Diamonds International & neither care what happens with their "guests".