I purchased an Asher tanzanite and opal ring along with a Michele watch at the DI in Belize while on a Carnival cruise. I agree with other posts - DO NOT BUY FROM DIAMONDS INTERNATIONAL!! The ring was bought for $1000 and came with an appraisal and receipt stating the tanzanite stone was 1.15 carats. The watch cost $300 and was delivered without any documentation. I contacted the watch manufacturer and learned the watch had been discontinued in 2004 - six years before I bought it. Unbelievable. I contacted Asher to get the "passport" for the ring as the Belize DI store could not locate the passport which they had represented "came with all Asher rings".
After emailing Asher a photo of the ring, they sent the passport. Guess what? The tanzanite stone is only .5 carats. I contacted DI's customer service and emailed them all the paperwork - receipt, appraisal, photos of the ring and a copy of the passport (which has a photo of the ring). They claim the passport is not for the ring I bought (the ID# on the receipt "does not match") yet the photo of the ring on the passport is THE EXACT RING PURCHASED!!
NASSAU, BAHAMAS -- I purchased a watch for my husband at the Diamonds International in Nassau, Bahamas. I was not looking for an expensive piece and found an ESQ watch (by Movado) for $195.00. The sales manager offered me the watch for $130.00. Upon getting home and doing an internet search for the watch, I discovered the watch listed on several sites for $90.00. After contacting DI, they said they will not price match... they will only give me a better price if the price listed on their own website is cheaper than what I spent. Unfortunately, the watch I purchase isn't even offered through their website.
After many e-mails and no compensation for my troubles, DI asked for my personal information (address, phone number, etc.). DI wanted this information in case I ever contact them again. I told DI that I would not share my personal information with them since I feel "taken" by my shopping experience with them... and I don't plan to purchase from them ever again. From reading the other messages on this site, it appears there's a theme - DI is not to be trusted and rips off their customers. While this was just a small purchase, they'll never receive any more of my business. Buyer beware!
NEW YORK, NEW YORK -- Diamonds International also operates as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange Cozumel, Just for Men International, Tanzanite International and Watches International.
This company has totally unethical business practices. I bought a pair of round brilliant diamond studs for $2775 (1.07 ct tw ,color-G and H ,clarity- SI2 fair cut) from Diamonds International from St. Maarten while on a cruise which they delivered in my cabin after mounting in St. Thomas. I realized they had delivered the inferior diamonds to me than what I saw in loose form. These had black naked-eye visible inclusions right on top,not present on the ones shown to me in store. I sent them back to them on returning for refund. They refused that and only offered me replacement stone or store credit.
As per their store policy DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Also if the diamond is certified by lab (as in my case it came with EGL certificates) then the appraisal I get, has to be done by a certified LAB and has to come with a CERTIFICATE. They don't accept an independent appraiser in this case.
NO lab would CERTIFY the diamonds unless I send them in loose form and they will charge me $500 and 4-6 weeks for this. So I was stuck as couldn't take them out of mounting. So I requested round brilliant diamonds studs with total ct wt approx 1.00- 1.10 ct tw (about 0.50-0.55 each and color-G/H,clarity VS2/SI1 ,GIA class II cut - good cut to assure I get a diamond with good fire/brilliance without seeing the diamonds. A simple search over internet will reveal above diamonds in range of $1200- $1500 each with GIA CERTIFICATION).
They sent me one list of replacement diamonds with most inferior cut. Then they sent another list of diamonds from $5200-$11000 some of them of similar proportions which I had bought earlier for half price (above is more than 2-3 times the US price and not in my range). And now they told me either to take a store credit or threaten to just send my diamonds back.. I don't want either of that. It is unwarranted and unreasonable for Diamonds International to hold my money and not actively look for a diamond.
All businesses need to make a profit but there is a line where profit becomes greed. When a company charges 60-90% over the industry price for a similar product that becomes ridiculous. PLEASE don't listen to the cruise shopping guide. This shop is just a terrible ripoff with absolutely non-concerned customer service. I feel absolutely cheated and have no idea what to do about this. They don't care for customer satisfaction at all so I hope the customer instead goes elsewhere.
My husband and I went on a cruise on Holland America to the Mexican Riviera in Oct. 2008. Diamonds International is highly recommended from the cruise line. Don't fall for it. They promise you the best of quality and the best prices. We bought a diamond ring in Cabo San Lucas which cost $1990.00. I didn't have my ring for a week and one of the diamonds fell out. Thank God I happened to find it a few days later on my kitchen floor. Then I noticed the clarity of one diamond was terrible. I had my jeweler look at my ring and he confirmed my suspicions.
The quality and clarity of all the diamonds weren't all what it was cut up to be. And it was not worth what we paid for it. They take advantage of you, let me tell you. At every port you visit, guess where they drop you off at? "Diamonds International" - all those diamonds and the lighting is just perfect in the stores, HA! They play the game of lowering the price. Oh my gosh, it is so phony, it is disgusting. I'm doing everything I can to get my money back and so far say all I can get is a store credit. I have learned a very valuable lesson. Be very careful of Diamonds International. They are like vultures!! They do not care!
My husband and I purchased a diamond ring in Aruba from Diamonds International. To make a very long story short, the stone was neither the color nor the clarity that they had stated and worse, they chipped the stone when they were setting it. They refused to acknowledge that the stone was chipped and when confronted with evidence that it was, they said that we must have chipped it. It took us 11 months, 20 letters, 4 written appraisals/evaluations, 27 emails, 30+ phone calls and numerous faxes to get our situation resolved. They ended up replacing the stone with a stone that is 1/2 carat smaller.
Advice I would give is DON'T buy from them, but if you do, try and get them to take it back. Once they have it, contact your credit card company immediately because they might give you a refund regardless of the circumstances. The credit card company said they would have given us a refund but since we were in possession of the stone they would not. Also, when DI offered to exchange the stone, the credit card company considered that an equitable resolution. Do not believe cruise line recommendations. Royal Caribbean had them listed as a recommended store. They state that if you have a dispute, they will help resolve it. They did absolutely nothing.
Finally, if you can't get a resolution from your credit card company and DI isn't cooperating. Complain to everyone -NYC Better Business Bureau, NY Attorney General's Office and the Diamond Vigilance Committee in NYC.
Update on my previous post. I received my bracelet back from DI and lo and behold, it is just the same as it was when I returned it to them. The clasp still does not hold. They couldn't care less. Think twice before you even walk into their stores. I have a feeling that this isn't going to be resolved by them as they couldn't care less.