CARRIBEAN, NEW YORK -- I purchased a pair of Ammolite earrings and received a free pendant to match. I purchased two sets. I asked if the merchandise was returnable if I found an Ammolite that I liked better. I wanted a larger stone. I was informed that there will be no problems in returning the merchandise. The next day I found a pair of Ammolite earrings that I fell in love with. I purchased them.
At the next port, I was on a cruise. I went to Diamonds International to return the original purchase. I was told that I had to wait until I got back to the states. Upon getting home I called the 800-number and explained I wanted to return the merchandise. I was told that I needed to speak to a customer service representative and get a return merchandise number. I spoke to the individual and he told me that the only thing I could get was a store credit. He said I should have read the back of the store receipt. I explained I would not be near any of their stores in the near future. I asked if I could give the store credit to friends that shop at DI. The answer was no.
I went to their website and read their return policy. It's stated that you had up to 30 days to return merchandise. It never said that only a store credit will be issued. I am very disappointed in the way that this is being handled. DI makes it impossible and difficult to return merchandise. This is not good customer service. I told the customer representative that I would go to their executive office and he informed me that if I did the call would go right back to him. DI is only interested in making the sale at whatever the cost.
COZUMEL-NY -- Let me start off with I have made several purchases from here on previous cruises and my purchases have always appraised higher than what I paid. With that being said, my husband and I were celebrating our 25th wedding anniversary and he purchased me a 3.00 carat diamond solitaire ring. It came with an EGL certificate, and we thought we got a good deal. I was so happy, until I got home and started doing some research on EGL Certificates.
What I discovered was that EGL is notorious for over grading their diamonds, so much to the point there are class action lawsuits in the US as well as their diamonds have been banned from RAPNET which is a weekly publication used to value diamonds. My husband insisted that I not worry, as everything we have purchased from there has always been fine. The next day we took it to get appraised from GIA certified gemologist and discovered the diamond that was supposed to be J-K I1 was in fact a K-L I2.
I immediately called Diamonds International and asked for a refund. I was told since I purchased it at a store it would only be a store credit. If I had purchased it online it could be returned with no questions asked. They said according to the back of the receipt they allow for one or more discrepancies in grading and cut and clarity can't be combined. I said "no, I don't trust your store." I was eventually offered $5K to keep as is but when you pay 19K for a diamond that is worth 11K, 5K doesn't even touch it. We have refused to pay for it on our Diamonds International credit card by TD BANK and have contacted the Better Business Bureau.
I will be contacting the Attorney General of NY as well. I contacted Carnival who pretty much sided with Diamonds International. Protect yourself from this company. Don't let your guard down just because you have made purchases from there previously. Don't be unsuspecting tourists who are enjoying your anniversary only to be sold undervalued goods by unscrupulous vendors.
ST MAARTEN, TENNESSEE -- After attending a promotional presentation on an E Caribbean Disney cruise, we were enticed to check out Diamonds International in St Maarten where the ship "buyers advocate" met us to assure us of the "best deal". We have come to learn that these buyer advocates work off all the major cruise lines and are in cahoots with DI around the world to swindle vulnerable travelers in a variety of ways. Unbelievable that cruise lines receive hundreds of complaints about this every year and still provide a venue for its happening.
Most scams have to do with quality and pricing. In our case, it was misrepresentation of a quoted price for a Crown of Light necklace/earring set. We were quoted a price of $1900 for the set and discovered upon unpacking when we got home that our credit card was charged $3500! After much difficulty and many emails we were told that the price quoted was for each piece and they rounded it off to give us the "best deal" which they broke down to $1850 and $1650. This was never discussed with us. We were only given the one price and we were very clear that was for the set.
Our package did not even contain a detailed bill of sale or any information on the quality: carat, cut, clarity etc. that normally would give an indication of its value. I have filed a complaint with Disney Cruise Line with no response from them whatsoever. Our credit card company is investigating on our behave but after reading so many other experiences on the internet complaint boards, I'm sure we are in for a long and hard fought battle. Upon looking back on this whole experience, I recognize so many things that should have been a red flag for us. I just hope others will now be aware of these Pirates of the Caribbean.
I have bought from DI in the past but no more. During our last cruise on Royal Caribbean my husband bought me a 7k solitaire and new wedding band. Upon discussion we decided we could get a better deal. In the meantime one diamond had fallen out of the ring. Upon arriving home we called DI who refused to give us a refund only offered repair. Excuse me the ring was worn 3 times and stones falling out. While on the cruise we registered our purchase with Royal, now I believe only so they got their cut.
We have been home now for 2 months, the rings still just sit in a cabinet and my husband still makes daily calls to DI. But I do have a week cruise planned next summer to the Caribbean, so every time RC give their little speech bout DI is the place to go, I will be there telling people the truth. Every port I will visit in those 2 weeks with a DI, I will be there in front of their store warning others.
NEW YORK, NEW YORK -- While on a cruise in Feb. we were told by the cruise line that Diamonds International was the go to place for diamonds. We went into the store in Cozumel and purchased a 1.5 carat diamond ring. I was told if anything was wrong with the ring or the grading I would be able to return it. Upon returning home I discovered that I had paid $4000 more for the stone than I would have if I had bought at a local jeweler. I had the ring appraised by an independent GIA appraiser and was told that what I thought was an SI2 diamond was in fact an I1.
I contacted the NY Customer Service Dept. and submitted all my paperwork. They offered me a smaller stone as an even exchange or I could paid an additional $4700 for a better stone. I had already been ripped off once and they want to gouge me for more money. DO NOT EVER BUY FROM THIS COMPANY! You're guaranteed to get scammed. Legal extortion at its best.
N.Y, NEW YORK -- I have been trying to dispute a jewelry transaction for a year now. As soon as I got back to the U.S after my cruise, I went to 2 jewelry appraisers and was told I had paid way too much for the CROWN OF LIGHT diamond ring. To make a long story short, I sent back the jewelry for the gift certificate to get it off my hands (also what I felt was the right thing to do as it doesn't belong to me), Requested for T.D Bank to do a chargeback which they adamantly refused to do (is this legal?), No gift certificate in my possession (been a year) and a debt collection agency trying to get me to pay since I agreed on the gift certificate.
I have filed a consumer complaint against D.I. (Diamonds International) to the Consumer Financial Protection Bureau. CFPB reported my dispute to Consumer Sentinel Network, a secure online database operated by the Federal Trade Commissions. Civil and criminal law enforcement authorities worldwide, including CFPB investigators, use the CSN to identify questionable business practices that may lead to investigations and prosecutions.
It is up to everyone who have felt they have been scammed by D.I. to file a complaint. Increased number of complaints will certainly help to trigger a red flag against D.I. As of now, my credit score had taken a dive due to this issue. I am not a happy camper and have no intention of allowing D.I. to get away with this.
ST. THOMAS -- I was recently on a trip to St Thomas aboard Princess cruise lines. Once I arrived I was immediately ushered to Diamonds International who I was told by a shopping guide they have on the boat that they would have the best prices and to avoid other places. Once I arrived I was very pleased with the look of the store completely disgusted by the sales practices and price of diamonds and jewelry inside the store. I had previously worked in jewelry business and have an idea of what retail prices should actually be. Although I have many contacts in jewelry still to get good prices I decided to take a chance on Diamonds International. Total waste of time.
They will lie, cheat and try to swindle you for your money. I did not tell them that I knew so much about jewelry so I just let them do the talking. They throw out things like will take 75% off of an item. Would you buy a Porsche if somebody took 75% off, or would you think that's a little too much maybe something's wrong with that? Or that maybe they're so overpriced they're still making ton of money off of it. Also they only have a 30 day return policy. How often do you plan on going on vacation every 30 days? Doubtful.
The best way to buy jewelry is to find a reputable Jeweler in the town you live in otherwise you have no recourse. Just my opinion, seriously do not get stuck on the hype that they try to sell to you on the boats. Unless you love the look of tanzanite it is not going to go up in value in your lifetime - there is still plenty of it.
NEW YORK, NEW YORK -- Date of sail: 11/29/2009 to 12/06/2009. Date of original complaint: 12/07/2009. Ship: Carnival Pride. Destination: Bahamas. Purchase made: Diamond Tennis Bracelet. Amount in dispute: $2850. Date: 12/03/2009 Purchased from store # 651. Actions taken by Carnival: NONE. Referred me to PPI Group. Actions taken by Diamonds International: REFUSED TO REFUND.
I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist.
This item IS NOT AS IT WAS STATED TO ME - the color & clarity are not as good as DI has stated, in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will pursue this to the fullest extent of the law.
I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??)
I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that.
Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United States, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert gemologist" that DI was based in New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shop owners. Little did we know that we were being scammed by Carnival and Diamonds International.
Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTELY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!
ALASKA -- My friend and I were on a Cruise to Alaska and went into a Diamonds International store. We were sold a world of goods and it is true you get what you pay for. We were told the rings we bought were worth over $2000 to $4000. But of course we got them for so much less. I paid less than $1000. My friend less than $1500. The appraisal however only shows the price we paid. This is not a true Appraisal and we complained but DI stated that is correct.
Never will we shop at DI again. They are very good at selling a lot of "bull".
COZUMEL, FLORIDA -- Purchased a tanzanite and diamond ring in February 2015. In less than 9 months a diamond was missing. A reputable local jeweler replaced the stone and reported that others were very loose. The setting was so poorly made that metal had to be added to the prongs so that they could hold the diamonds. The cost was $489. Diamonds International offered to evaluate the ring and estimate the cost to repair the less than one-year-old ring. There was no warranty on the ring. Why would I spend more money with a company that makes low-quality merchandise? BEWARE - don't get ripped off like I did.