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Diamonds International Consumer Reviews - Page 2

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Will Not Accept Return
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have bought from DI in the past but no more. During our last cruise on Royal Caribbean my husband bought me a 7k solitaire and new wedding band. Upon discussion we decided we could get a better deal. In the meantime one diamond had fallen out of the ring. Upon arriving home we called DI who refused to give us a refund only offered repair. Excuse me the ring was worn 3 times and stones falling out. While on the cruise we registered our purchase with Royal, now I believe only so they got their cut.

We have been home now for 2 months, the rings still just sit in a cabinet and my husband still makes daily calls to DI. But I do have a week cruise planned next summer to the Caribbean, so every time RC give their little speech bout DI is the place to go, I will be there telling people the truth. Every port I will visit in those 2 weeks with a DI, I will be there in front of their store warning others.

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Totally Duped by Salesperson
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALASKA -- My friend and I were on a Cruise to Alaska and went into a Diamonds International store. We were sold a world of goods and it is true you get what you pay for. We were told the rings we bought were worth over $2000 to $4000. But of course we got them for so much less. I paid less than $1000. My friend less than $1500. The appraisal however only shows the price we paid. This is not a true Appraisal and we complained but DI stated that is correct.
Never will we shop at DI again. They are very good at selling a lot of "bull".

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BEWARE: Low-Quality Merchandise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COZUMEL, FLORIDA -- Purchased a tanzanite and diamond ring in February 2015. In less than 9 months a diamond was missing. A reputable local jeweler replaced the stone and reported that others were very loose. The setting was so poorly made that metal had to be added to the prongs so that they could hold the diamonds. The cost was $489. Diamonds International offered to evaluate the ring and estimate the cost to repair the less than one-year-old ring. There was no warranty on the ring. Why would I spend more money with a company that makes low-quality merchandise? BEWARE - don't get ripped off like I did.

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Overpriced and Not as Stated
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- While on a cruise in Feb. we were told by the cruise line that Diamonds International was the go to place for diamonds. We went into the store in Cozumel and purchased a 1.5 carat diamond ring. I was told if anything was wrong with the ring or the grading I would be able to return it. Upon returning home I discovered that I had paid $4000 more for the stone than I would have if I had bought at a local jeweler. I had the ring appraised by an independent GIA appraiser and was told that what I thought was an SI2 diamond was in fact an I1.

I contacted the NY Customer Service Dept. and submitted all my paperwork. They offered me a smaller stone as an even exchange or I could paid an additional $4700 for a better stone. I had already been ripped off once and they want to gouge me for more money. DO NOT EVER BUY FROM THIS COMPANY! You're guaranteed to get scammed. Legal extortion at its best.

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Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

N.Y, NEW YORK -- I have been trying to dispute a jewelry transaction for a year now. As soon as I got back to the U.S after my cruise, I went to 2 jewelry appraisers and was told I had paid way too much for the CROWN OF LIGHT diamond ring. To make a long story short, I sent back the jewelry for the gift certificate to get it off my hands (also what I felt was the right thing to do as it doesn't belong to me), Requested for T.D Bank to do a chargeback which they adamantly refused to do (is this legal?), No gift certificate in my possession (been a year) and a debt collection agency trying to get me to pay since I agreed on the gift certificate.

I have filed a consumer complaint against D.I. (Diamonds International) to the Consumer Financial Protection Bureau. CFPB reported my dispute to Consumer Sentinel Network, a secure online database operated by the Federal Trade Commissions. Civil and criminal law enforcement authorities worldwide, including CFPB investigators, use the CSN to identify questionable business practices that may lead to investigations and prosecutions.

It is up to everyone who have felt they have been scammed by D.I. to file a complaint. Increased number of complaints will certainly help to trigger a red flag against D.I. As of now, my credit score had taken a dive due to this issue. I am not a happy camper and have no intention of allowing D.I. to get away with this.

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Complete ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. THOMAS -- I was recently on a trip to St Thomas aboard Princess cruise lines. Once I arrived I was immediately ushered to Diamonds International who I was told by a shopping guide they have on the boat that they would have the best prices and to avoid other places. Once I arrived I was very pleased with the look of the store completely disgusted by the sales practices and price of diamonds and jewelry inside the store. I had previously worked in jewelry business and have an idea of what retail prices should actually be. Although I have many contacts in jewelry still to get good prices I decided to take a chance on Diamonds International. Total waste of time.

They will lie, cheat and try to swindle you for your money. I did not tell them that I knew so much about jewelry so I just let them do the talking. They throw out things like will take 75% off of an item. Would you buy a Porsche if somebody took 75% off, or would you think that's a little too much maybe something's wrong with that? Or that maybe they're so overpriced they're still making ton of money off of it. Also they only have a 30 day return policy. How often do you plan on going on vacation every 30 days? Doubtful.

The best way to buy jewelry is to find a reputable Jeweler in the town you live in otherwise you have no recourse. Just my opinion, seriously do not get stuck on the hype that they try to sell to you on the boats. Unless you love the look of tanzanite it is not going to go up in value in your lifetime - there is still plenty of it.

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Inferior Diamond Ring
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- Do not purchase anything from Diamond International!!! They will screw you over and make it out to be your fault. Their jewelry is inferior and will not hold up. I purchased a chocolate diamond ring in Cabo San Lucas while on my cruise and after 12 days, yes 12 days I lost one of the larger diamonds. I immediately filed a claim with Diamond International and my credit card company and began getting the run around from Diamond International. After much frustration, I decided to take the ring to an independent gemologist in my area and got validation that I was sold an inferior ring. I submitted all documentation to my credit card company and received a full refund from them.

My outcome was positive, as I did get my money back but trying to work with Diamond International was a nightmare!!! I truly hope this helps just one person so they don't have to go through the hell I was put through for 3 months!!!

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Over Priced Diamonds - No Refund
By -

CARIBBEAN CRUISE -- Diamonds International - unscrupulous business practices. Buying a diamond is filled with anticipation, as most people do not understand the small differences that change the quality of a stone and add to its value. Most people buy on appearance. It is very easy for a company to over state the quality or charge too much for a diamond. Customers look for bargains and/or companies that they can trust to provide a quality product at a fair price.

Diamonds International, also operating as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange Cozumel, Just for Men International, Tanzanite International and Watches International, is a company that follows unethical business practices.

All businesses need to make a profit to stay in business, but there is a line where profit becomes greed. When a company charges 20% over the industry price for a similar product that is unconscionable. I purchased a diamond for $10,500 from Diamonds International in Cozumel. I had it appraised by two different appraisers and they said the value was $8,500. I read the book, "€œHow to Buy a Diamonds"€ by Fred Cuellar, which provides an industry acceptable price range for diamonds based on carat weight, cut, color, and clarity.

The industry would charge about $9,000 for an average stone with the cut, color, clarity and carat weight that I purchased. The obvious conclusion is that I was overcharged for the quality of the diamond. Reputable jewelry dealers with normal return policies would allow the customer to return the diamond for their money back as long as the diamond had not been damaged by the customer within 30 days. Diamonds International'€™s sales agreement does not allow money back returns.

The sales agreement printed on the back of our receipt states: "Any refund or return must be handled through NY customer service. Within 30 days of your purchase, you may receive a store credit on any item you purchased, provided you return to DI, the original receipt and the complete item purchased in undamaged condition. Refunds, will not be issued due to "buyer's remorse."€

DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Due to the extremely subjective nature of appraising, a refund will not be issued due to a discrepancy in value."

This sales agreement totally disregards the rights of the customer. How can a customer not have regrets when they realize that they have been drastically overcharged? We were unable to find any independent appraisers in Austin Texas who did not work for a jewelry store or buy and sell loose diamonds. A store credit is only good if Diamonds International has a store in your city or their customer service department would find you a replacement stone. Diamonds International has stores in Key West, Las Vegas, and Alaska thus you will have to rely on customer service out of New York. Diamonds International stores are primarily located in the Caribbean.

The basic concept of customer service is to satisfy the customers. In our case we asked for our money back and were refused within 30 days of purchasing the diamond. The only option available was to take a store credit and have Diamonds International find us a replacement diamond. I returned the diamond to Diamonds International as instructed. Since I am buying a diamond sight unseen, I discussed with an expert gemologist how to establish minimum requirements for a stone that has fire and brilliance.

The gemologist recommended that I ask for a GIA class II, which specifies a range of cut proportions. The carat weight, cut, color, clarity and price range were provided to the Diamonds International customer service representative. I asked that customer service send me a copy of the GIA certificate to verify the proportions before receiving any stones. I explained to the representative that I was willing to pay more for a quality stone within the specifications.

In a year Diamonds International has provided me with 2 certificates and emails with 2 other diamonds listed. None of these diamonds met the specifications. I again asked for my money back and the customer service representative said that if I were willing to pay $5,000 more they would find a diamond that met my specifications within 2 weeks. A month later Diamonds International came back with a diamond. When I got the GIA certificate it did not match the specifications, the cut proportions were out of range in 2 different areas.

I have found diamonds meeting the GIA class II specifications, carat weight, cut, color, clarity and price range on BlueNile.com within 15 minutes of searching. Diamonds meeting the specifications are readily available at other diamond dealers on the web (Monderal, McGivern, Stein, Diamonds on the Web, and others). It is unwarranted for Diamonds International to hold our money and not actively look for a diamond. It is unreasonable for Diamonds International to not refund my money after 1 1/„2 years.

I checked with the Better Business Bureau in New York and Diamonds International is not a member. They have over 80 different cases filed against them. I have checked the web and there are several complaints all dealing with poor quality for the price and poor customer service. People indicate that they cannot get their money back. Diamonds International is not a member of the Better Business Bureau online. Why a company would want all these bad comments posted on the web is beyond me, when the solution is simple, refund people's money!

After 1 year and 9 months DI assigned a new customer service representative. Ms. ** was able to find a diamond that met the specification within one month. I am still frustrated with how long this has taken. I am satisfied with the replacement diamond. This complaint is closed.

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Scam, Horrible Merchandise, Do Not Stand Behind Products
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KETCHIKAN, ALASKA -- We purchased a ring while on a cruise with Celebrity Solsitice. A Richey ** with the cruise ship really talked up the products that Diamond International sells. Obviously he is getting paid to hype their products. We bought a diamond and once we got it home, we had it appraised to find out that is was set in our ring incorrectly and the quality was really bad. I know nothing about diamonds and guess I should have stayed local. But the sales guy, Dlip, told us we had 30 days, no questions asked to return it for a full refund. This was not true, we asked to return the diamond after we found out it was only worth $1700, not $4000.

Diamonds International asked for an appraisal, which we did and cost us $100. We emailed the appraisal to Alicia, for her to tell us that it needed to be from an independent appraiser, which she never told us that in the beginning. So she asked that we send it to Diamonds International for repairs and an appraisal. I said, "Really you want us to send it back to you for an appraisal, how crazy is that." Anyway this company is horrible and I wish I had read the reviews first before buying the diamond. We are getting the ring reset the correct way and it will cost us $625. A bad, bad experience all the way around!!!

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Scratched Surface of Expensive Tanzanite Ring
StarStarStarStarStarBy -
Rating: 5/51

NEW YORK, NEW YORK -- My husband bought me a Sofia Khalifa beautiful tanzanite ring while recently on a cruise to Costa Maya, Mexico. When we got home, I took it to my local jeweler to have it sized. She put it under a magnifying glass and noticed a scratch across the surface of the stone. It wasn't pointed out to me at the time of purchase, nor did I have an opportunity to examine the ring under a jeweler's loop.

I contacted customer service and was put in contact with their representative, Gener **. After emailing and instructions, I returned the ring with the hope that it could be repaired. The scratch was just on the surface so it was able to polish out the imperfection. My ring was returned to me in perfect order on Christmas Eve. My experience working with Gener **. was wonderful. He answered all my questions in an expedited manner, very professional and courteous. I just want to thank him for his professionalism in getting this issue resolved.

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Diamonds International Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 43 ratings and
55 reviews & complaints.
Contact Information:
Diamonds International
10600 W. Charleston Blvd.
Las Vegas, NV 89135
702-684-8000 (ph)
www.diamondresorts.com
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