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Dicks Sporting Goods replacement plan is a scam!
Posted by THEROBERTBROOKS3782 on 10/18/2011
BRANDON, FLORIDA -- I purchased a "no-hassle replacement plan" for my Minn Kota trolling motor earlier this year. My motor stopped working and I filed a claim with them. I have had a warranty replacement request open for months now and have yet to receive the replacement card. At first they said that the request was lost in the mail and that it would take 30 days for them to stage it as "lost" and could then issue me a replacement card. Once the 30 days passed they said they were going to send it. I received a call a few days later stating that I had to resend them "proof of purchase" again because they had to have proof that I purchased the item (How would I purchase the warranty without purchasing the item?) I ended up sending the 2nd proof of purchase and the UPS tracking system shows it as received on September 27th, 2011. I called today, October 18th, asking where my replacement card was and they said they never received my proof of purchase and they will have to wait the 30 days again to mark it as "lost" to issue me a card and that it would be sent out 10-15 business days after the 30 days are up, as long as I call them again on October 21st to inform them I have not received it. They told me there is no option for them to expedite the time line no matter what the issue. THEY DON'T CARE ABOUT THEIR CUSTOMERS. THEY HOPE YOU GIVE UP AND THEY NEVER HAVE TO SEND YOU A REPLACEMENT CARD.
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Posted by HonestForSure on 2011-10-18:
The company that handles this is "NEW." Call you local BBB and/or news network Action Line. Outside pressure will get you a quick resolution.
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Buyer Beware at Dick's
Posted by Etivol3 on 07/26/2011
We bough a camp stove at the Pleasant Prairie, WI Dick's, and discovered that we had a defective unit. The flame wouldn't adjust, although it was supposed to be fully adjustable. We brought it back to Dick's and asked for an even exchange for another unit, but were told they would not help us because it had been "used". How were we supposed to find out it didn't work without "using" it? The young manager had no answer, but still would not let us exchange it for one that worked properly.
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Posted by leet60 on 2011-07-26:
I would contact Coleman directly. Coleman is very customer oriented and responds well to customer issues.
Posted by Skye on 2011-07-26:
As lee says, contact Coleman directly. Here is the contact information:

Phone Us
Monday - Thursday CST
7:00am - 11:30am
12:30pm - 4:45pm
Friday CST
7:00am - 11:30am
12:30pm - 4:00pm

The Coleman Company, Inc.
3600 N. Hydraulic
Wichita, KS 67219

Posted by Whiteduck on 2011-07-26:
Even if Coleman is a great company, which I have no reason to doubt, Dick's should have been more customer-centric. They probably buy these by the thousands from Coleman and would have no problem getting it replaced. Much easier time than a one unit purchaser like the OP...
Posted by jktshff1 on 2011-07-26:
Dicks messed this one up..
Posted by Venice09 on 2011-07-26:
As long as you had the receipt, Dick's should have given you a new one. I would go back again. Maybe a different manager will be on duty and realize that an exchange is in order.
Posted by Starlord on 2011-07-26:
From the reviews I have seen on this site about Dick's, I assure you I would never shop there. Thank goodness for Big Five.
Posted by Goose on 2011-07-27:
Dicks has a very good customer service department....have used them in the past...get the phone number they will solve you issue...also Coleman has customer service...
Posted by wanttohelp on 2011-07-27:
I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this Coleman stove at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.

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Won't Replace My Shoes
Posted by RTR100 on 07/19/2011
ALCOA, TENNESSEE -- I coach two of the local high school soccer teams and they gave me a Dick's gift card this past Christmas. I purchased a pair of Asics shoes. They have been great until the other day when I noticed the entire bottom was coming unglued from one shoe. This was 6 months after buying the shoe. They have never been run in, never been wet. They are used for total casual wearing. They look nearly brand new. I called Dick's and asked what to do, they said it was past 90 days so there was nothing they could do. I would have to send the shoes back to the manufacture. Of course that leaves me with no shoes. They said they were sorry, but that was not their problem. I e-mailed the corporate office and got a canned response that did not even deal with my concern. My soccer players spend about $10k with Dick's each year on gear the school does not provide. Guess where I will not send them from now on? The lack of concern or caring makes this the worst customer service experience I have ever had. Don't shop at Dick's. They do not stand behind what they sell.
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Posted by jktshff1 on 2011-07-19:
Don't know why you are upset at Dicks's. You are gonna run into this no matter where you buy them,
Posted by saj80 on 2011-07-19:
They do stand behind the products they sell, for 90 days. After that, it is a manufacturer issue, not a retailer issue.
Posted by SteveWiginowski on 2011-07-19:
It's not that they don't care, it's that they aren't changing their policy from 90 days to 180 days. Did the manufacturer tell you to mail them back and they will replace them, or was that Dick's who told you that?
Posted by localgod on 2011-07-19:
Quick lesson: Manufacturer = an entity that manufactures supply for demand. Retailer = an entity that purchases goods from a manufacturer and resells them. The retailer (Dick's in this case) is not responsible for the condition of your worn shoes. Incidentally, 6 months is a good life for a shoe, casual or otherwise. I replace mine every 6 months whether they need it or not. I guess I'll purchase them from Dick's to compensate for the supply/demand void you create with your boycott.
Posted by HonestForSure on 2011-07-19:
What's the beef with Dick's? If your Asics wore out quickly, your choice is to not buy Asics next time around; this will eventually hurt Asics if they are not making quality products. On the hand, if it is a true mfr defect, call them and I'm sure you'll get some relief.
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Posted by Lordsc1 on 12/29/2010
MYRTLE BEACH, SOUTH CAROLINA -- Dear Potential Customers:
Be careful when ordering from Dick's online store. If you must return for any reason, return via online and not at the land-based store. There could be price discrepancies that the land-based store cannot honor because of inadequate corporate policy.
I have also found some of the employees at the Myrtle Beach location to be unfriendly and incapable of handling return issues, though corporate is partly to blame as a result of poor fluidity of service between the online and onsite stores.
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Posted by karleebarlee on 2010-12-29:
Unfortunately, most websites even have a statement that says the prices in stores and online will not always be the same and they cannot honor the prices of each place.
Posted by Anonymous on 2010-12-29:
Prices from store to store can also vary.
Posted by Ytropious on 2010-12-29:
It doesn't sound like the employees are "incapable" of doing returns like you say, I think you just think they're stupid or something because they can't give you what you want. Last time I checked that isn't their fault, it's more yours then theirs.
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Bad customer service; overcharged for items;
Posted by Lsll on 11/10/2010
HOT SPRINGS, ARKANSAS -- Bad customer service and overcharged for items. This store is badly understaffed. The clerk assisting us stopped waiting on us to take phone calls and assist people who arrived after we did. He was taking care of some paperwork and said we could continue shopping for fifteen minutes and he would be ready to check us out. When we returned, he was no where to be found. I had to get someone to page him to return to the counter. He had not done the paperwork. After four hours of non-customer service, we finally were checked out. After we left the store we realized that we were overcharged $20 for one item. Also, two items had rebates but we were not told what to do to get the rebates. I would recommend you shop at another store if you don't want to waste your time.
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Posted by Alain on 2010-11-11:
Considering Dick's isn't the cheapest place to shop for sporting and hunting products you would think they'd give you better service.
Posted by jktshff1 on 2010-11-11:
Unless this Dicks is in a mall, I don't see how you could spend 4 hrs in one of their stores
Posted by Anonymous on 2010-11-11:
Dick's for 4 hours? Wow.
Posted by warddw1526 on 2010-11-11:
When you realized that you were overcharged the $20, what did they say when you went back and told them about it?
Posted by Anonymous on 2010-11-11:
Give Big 5 a try next time.
Posted by Anonymous on 2010-11-11:
I got fed up with Dick's years ago. I have moved on.
Posted by Anonymous on 2010-11-11:
You don't like Dick's at all jaime?
Posted by Anonymous on 2010-11-11:
Gotta love where this is headed...
Posted by Anonymous on 2010-11-11:
They do offer a few things I need ript2010. I have to be desperate with no other option though.
Posted by jktshff1 on 2010-11-11:
Posted by Anonymous on 2010-11-11:
jktshff1> Pass the popcorn please.
Posted by Anonymous on 2010-11-11:
What are your other options jaime?
Posted by trmn8r on 2010-11-11:
You were in the store for four hours, so 15 minutes is like a drop in the bucket.

It is all relative. If I shop for 20 minutes, a one-two minute wait is fine. If I shop for an hour, five minutes is no problem. Just my .02
Posted by Anonymous on 2010-11-11:
I will go online ript2010.
Posted by Ytropious on 2010-11-11:
There's literally like 3 people working on the floor at Dicks at any given time. All customers need to be helped, not just you.
Posted by SteveWiginowski on 2010-11-11:
How long were you with the associate? Anything more than a couple of minutes may have been excessive as they have to help other customers. I've worked at a store where a customer has expected me to basically do the shopping for them, instructing them on everything such as what their child may want, what is popular, and product information on many items in the store. It is not fair to the rest of the customers in the store. If you need a lot of help shopping in a certain store, that's okay, but just be considerate of the other people who may need some assistance as well.

Regarding phone calls, sometimes associates are instructed to make them a priority. The reason is that the person on the phone isn't in the store, so is less likely to buy from them, so helping them, they may come to the store to buy. The person in the store is more likely to buy something than the person on the phone.
Posted by momsey on 2010-11-11:
The internet is a good alternative to Dick's, I have to agree.
Posted by Nohandle on 2010-11-11:
Steve, I understand what you are saying but I've been in stores and couldn't obtain assistance because the employees were taking telephone calls. I've always felt if I took the time to physically go into a store I deserved priority and not for an employee to do my shopping for me. I've also been at a checkout and the associate seemed to have a problem ringing up my purchase because he kept answering the telephone and would run off to verify stock. Answer the calls but ask the individual calling to hold.
Posted by SteveWiginowski on 2010-11-11:
Nohandle, I agree that the customer in the store should take priority. When I was told that the phone customer was to take priority, it sounded great in theory, but theory doesn't always work with reality. When I would have 3 or 4 people waiting to ask me a question, then all of a sudden I'm suppose to pick up the phone, it wasn't fair to those in the store. If I saw that happen to me today, I would call the store from my cell phone and ask the question that way.
Posted by Ytropious on 2010-11-11:
I try to make customers in the store a priority, but when I pick up the phone and transfer it to the appropriate person and that person is perpetually busy and doesn't get to the phone, the caller keeps calling back and just gets angrier and angrier. I had a woman a few days ago keep calling because every time she was put on hold she was hung up on. We put her on hold like we do everyone else so we suspect she was the problem, not our phones. Anyway once I answered what was probably her third call she told me NOT to put her on hold and demanded I get this information for her once and for all. People on the phone are down right SNIPPY.
Posted by Anonymous on 2010-11-11:

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No Service at Mall of Geogia
Posted by Henrob on 07/31/2010
BUFORD, GEORGIA -- Went to Dick's at Mall of Georgia to replace running shoes that I had bought at Dick's two years earlier.

Hardly anyone in store, no one in shoe dept. Looking at many shoes on wall by myself. Saw man watching big TV. Asked if he worked there. He came over to me and I told him I needed to replace my shoes. All he did was ask what shoes I had been wearing. He brought out the new version of my old shoes and disappeared.

Tried shoes on, but wanted to try others. The place was not busy, almost dead. No salesperson around, so I walked out.

Went to Foot Locker and got some customer service, and a new pair of shoes. Walked back thru Dick's with my Foot Locker bag. No one noticed, but it made me feel better.

I won't be going back to Dick's.
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Posted by Skye on 2010-07-31:
Good for you for walking out. If they can't show that they appreicate you, as a customer, by at least staying around after trying on the running shoes, to see if they are a good fit, or to provide you with customer care, then it's their loss. Go to a store, like you did, which appreciates your patronage, such as Foot Locker. I also like Foot Locker, they always have my favorite Avia sneakers.
Posted by Ytropious on 2010-07-31:
Did he at least go back to where you found him originally? I bet he thought you'd come back if you had a problem with the pair he fetched for you.
Posted by henrob on 2010-08-01:
Ytropious, he was not where he was originally. Literally, no sales person was nearby or within sight. And I was in no mood to go looking again.

I hope other Dick's locations are better than this
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Great Service
Posted by Shuna1 on 07/26/2010
TROY, MICHIGAN -- Bought a stare master from Dick's Sporting Goods in Troy, Michigan. Machine wore, and the rollers would not stay on the tracks, such that you could not use the machine for more than 30 seconds.

Contacted Dick's service, but their contractor providing the service, was awful. More than a month went by, and still no guarantee when we would get the parts.

We then went to the local Dicks, and they gave us a new machine, due to our history with Dicks and the fact that they wanted to make their customers happy. Unbelievably impressive.
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Posted by Anonymous on 2010-07-26:
Kudos to your local Dick's Sporting Goods for standing behind the merchandise they sell! That's awesome!
Posted by Venice09 on 2010-07-26:
I don't have much need to shop at Dick's, but this is good to know. Thanks!
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Worst Store Ever
Posted by Lawnboylance on 07/15/2010
HOT SPRINGS, ARKANSAS -- Dick's has the worst customer service of any store I have been to. I recently bought a bike there that broke the very first time I rode it. They DO NOT take returns OR EXCHANGES on broken items they sell. They act like it is your fault for not buying their bogus warranty for an extra 60 dollars. DO NOT buy anything from here that is remotely expensive because once they make the sale THEY DON'T CARE.
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Posted by clutzycook on 2010-07-15:
I'm guessing the bike comes with a manufacturer's warranty. Give them a call and see if they'll help you out.
Posted by jktshff1 on 2010-07-15:
How recently?
Posted by Ytropious on 2010-07-15:
Broke how? Did you buy it built or did you build it yourself? I have a hard time believing a bike just breaks day one, bikes don't tend to break unless you're trying to do tricks or something. I've had my Schwinn mountain bike since I was 12, bikes just don't "break". I'm guessing Dicks sides with me. If YOU break it, why should they take it back? Contact the manufacturer.
Posted by Helpful on 2010-07-16:
I have some of the same question as those above, mostly agreeing that Dick's would have no responsibility to take it back. Sometimes these extended warranties are a way of the retailer telling the consumer what they WON'T do unless the warranty coverage is purchased. This isn't necessarily bad, and it definitely doesn't make their warranty coverage "bogus".

Hopefully the manufacturer will be able to help you with the problem. Let us know.
Posted by David J on 2013-08-10:
It's true. I tried returning a piece of junk Kayak Cart I used once and was told I can't return because it isn't new. That is bull.
Posted by Andrew on 2013-08-25:
Specifically, bicycle purchases cannot be returned once they are bought - unfortunately. The protection plans sold separately on a bike covers mostly all damages if they were to occur within the protection plan time frame. I understand your complaint though, but I disagree that Dick's does not accept all damaged returns. Some damaged items can be returned or exchanged.
Posted by Bradley on 2014-02-17:
If you buy the protection plan they would replace it, if not you only have a manufactures warranty on it and if you broke it first ride the company must not have a good warranty. Honestly this is not dickssportinggoods fault, unless they assembled it wrong. But you should have checked that before rough riding( I assume). I abuse the s*** out of my bikes and dickssportinggoods has still kept all of its promises in the protection plan.
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Manager doesn't have a handle and poor service
Posted by Tetread on 06/04/2010
WEST SPRINGFIELD, MA, MASSACHUSETTS -- I went to purchase a Stoeger Condor shotgun from Dick's Sporting Goods located in West Springfield MA. waited 15 minutes for a sale assistant to offer assistance and I was the only customer. I actually had to go to the front of the store to request that someone help me. The individual that helped me could not offer and advice and knew nothing on the item. I wanted to purchase it and was informed their fire arms approval system was down. I came back a week later and also had to wait about 15 minutes for someone so that I could tell them I wanted to purchase this shotgun. Again I was informed their approval system was down. I returned the next day and had to wait again for help even though I was the only customer in the hunting lodge. Told the representative I wanted to buy the shotgun and he stated there was nobody working that had the proper training approval to sell me the shotgun even though there were three employees working in that department at that time. During the time this was happening I had tried to call the store three separate times before driving there to confirm if their approval systems was functional, but every time the call was transferred to the hunting lodge I was left on hold for 15- 30 minutes and eventually hung up. The manager stated if the systems are down then they are down for everybody in the state. I informed him I had called a different Dick's store about 20 miles away and they stated their systems were functional, but that they did not have the shotgun in stock. This is very bad management of a store and poor way to deal with the people who have been returning customers over the years. In addition there wasn't one person working there in any of the times we inquired who knew anything about the product. How can you sell any firearms when none of your staff is approved to sell them? POOR!
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Adams Golf Club Lack Of Customer Service
Posted by Shaneeit on 04/01/2010
FRISCO, TEXAS -- Adams Golf said to take it back to the store, and they will send it in for a free repair. The manager said that they could not do that and that the shafts were not warranted by Adams Golf. This is all BS, because two Adams Golf representatives said that it was under warranty. To make a long story short. GOLF GALAXY rocks and sent it to Adams Golf for a repair.

My conclusion is that Dick's Sporting Goods managers are too lazy to help the consumer, and do not back the products that they sell. DO NOT BUY FROM DICKS
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Posted by monaarts on 2010-06-08:
Golf Galaxy is owned by Dick's Sporting Goods - they are run by the same people. Also, just because something is covered under warranty doesn't mean the store you bought it from will pay for the shipping charges. Maybe Adams has the wrong idea.
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