I visited the Dick’s Sporting Goods store located in Hoover (Birmingham), Alabama. My purpose was to purchase a full set of relaxed cloths to attend a local minor league baseball game. I was attending a military function in the town and had failed to bring civilian clothes. I verified with every sales associate I spoke with that I wanted to change at the store, pay for my goods and leave going straight to the game. Keep in mind I am in full military uniform. Everyone said it was fine, no problem, etc, etc. Till I asked for the security tags to be removed from the clothes. This seemed to be a problem even though the Dick’s sales associate volunteered to walk me, their clothes and my money to the front to make sure it was paid for completely.
3 Replies - Latest reply on 06/03/2009Add reply
I explained my dissatisfaction to the front manager on my way out of the store. Then over to Academy where it seemed no problem at all and I saved $4.95 on the same shirt.
All that was just the tip of the iceberg. I received an email from Customer Service that ‘my expectations’ were not to be met.
FLORIDA -- After dozens of attempts online / by phone, Dicks Sporting Goods and Sports Authority cancel my order for a billiards table, despite my bank authorizing payment, on the basis I live in the UK and my bank is non-US.
3 Replies - Latest reply on 04/18/2009Add reply
The product is for my Florida vacation home so why should it matter where I am from, or my bank?
Remember the commercial for MasterCard and Visa 'accepted at millions of outlets worldwide'.. but just not at Dicks Sporting Goods or Sports Authority if your bank is British!
BROOMFIELD, COLORADO -- When asked by a store clerk, [snip] if he could help us, we explained that we were looking to purchase a child's ski bib. Without ever moving from his comfy position behind the counter, he quickly replied that they didn't carry those. Knowing that we had seen children's ski bibs in other Dick's Sporting Goods locations, we mentioned this to him, and he became irritated and dismissed us to look on our own. As we were looking, another employee asked what we needed and promptly guided us to a large rack full of exactly what were looking for 20 feet from where the original clerk, [snip] was standing! The worst part is when it was time to pay out, Robert was the closet clerk available to assist us. He was smug when he saw what we were buying, and then turned to my children and announced that he hoped they were going to wear helmets when skiing because, and I quote, "Skiing is a dangerous sport, and people get killed everyday doing it." I was shocked!
1 Replies - Latest reply on 03/22/2009Add reply
Some people are not meant to work with the public, and [snip] from the Broomfield, CO Dick's Sporting Goods is definitely one of them!
Dick's No Sweat Warranty Stinks!
NEW JERSEY -- I purchased an elliptical from Dick's in Aug. 2008 and I bought a 'no sweat warranty' also. The machine broke down in November, a few days after the 90-day return policy expired. It's now February and ... read full review2 Replies - Latest reply on 02/14/2009
Worst Shopping Experience
After the first order was canceled by Dick's, I called their customer service. Usually when I order an item the site will let me know immediately if the item is out of stock or on back order. They don't ... read full review12 Replies - Latest reply on 07/11/2011
I bought a skateboard from Dick's and took it out to use and next I know after only doing like 5 easy small ollies the middle layer of the board split. The quality of the product is cheap compared to the price I paid. It seems that the store stands by it's name. 4 Replies - Latest reply on 04/24/2008Add reply
I purchased 400.00 worth of gift cards for this store. When trying to use them on line one card would not be accepted by Dicks. Calling customer service got me excuses and finally a promise to replace it in a couple of weeks. The order which was being made on line could not be made via phone as according to the gentleman the on-line customer service did not have access to anything. They have my money and I have perhaps a worthless piece of plastic.
1 Replies - Latest reply on 04/15/2008Add reply
This is not a company to do business with as customer service means little to them.
Gift Card Scam
I purchased two pairs of sneakers at Dick's online site. At checkout step 1 asks if you would like to redeem a gift card - I had one for $50 to use. Step 2 asks for a credit card for the remainder. I ... read full review13 Replies - Latest reply on 08/03/2010
Fraud-Used Product At Full Price
JACKSONVILLE, FLORIDA -- I recently purchased a treadmill from Dick's at full price, only for them to deliver me a used floor model, and try to pass it off as new. The delivery men slipped up and told me it was the floor model. ... read full review4 Replies - Latest reply on 08/22/2013
Worst possible customer service. About 15 people standing around while "help" spoke with friends. Management approached and they never corrected the problem nor offered to help. About the worst customer service possible. Ready to give them money but due to their actions (or lack of) I'll never shop there again.
2 Replies - Latest reply on 11/13/2007Add reply
Don't shop at Dicks in Lenexa Kansas!
Horrible Customer Service
WARNER ROBINS, GEORGIA -- I've been going back and forth with Dick's Sporting Good's for weeks trying to get a bat that we've ordered and paid for. We ordered a youth baseball bat but received a fast pitch soft ball bat. Each ... read full review5 Replies - Latest reply on 01/23/2008
Ruined my son's Christmas...
The absolute worst on line experience (or purchasing experience in general) I have EVER had... I ordered a custom jersey for my son the day after Thanksgiving. It's the only thing on his list that he ... read full review10 Replies - Latest reply on 01/11/2006
I read an ad for this company for Nov. 25-26, 2005 and saw an online product that I was interested in. I searched for that product code online. The advertised item that should have been on sale did not appear, but alternative higher priced items did come up. It seemed as if a substitution had been made for the cheaper sale items for alternate, more expensive items. Add reply