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Dick's Sporting Goods, Inc. - Page 3

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1.8 out of 5, based on 6 ratings and
46 reviews & complaints.
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Buyer Beware at Dick's
Posted by on
We bough a camp stove at the Pleasant Prairie, WI Dick's, and discovered that we had a defective unit. The flame wouldn't adjust, although it was supposed to be fully adjustable. We brought it back to Dick's and asked for an even exchange for another unit, but were told they would not help us because it had been "used". How were we supposed to find out it didn't work without "using" it? The young manager had no answer, but still would not let us exchange it for one that worked properly.
     
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leet60 on 2011-07-26:
I would contact Coleman directly. Coleman is very customer oriented and responds well to customer issues.
Skye on 2011-07-26:
As lee says, contact Coleman directly. Here is the contact information:

Phone Us
1-800-835-3278
Monday - Thursday CST
7:00am - 11:30am
12:30pm - 4:45pm
Friday CST
7:00am - 11:30am
12:30pm - 4:00pm

The Coleman Company, Inc.
3600 N. Hydraulic
Wichita, KS 67219

Whiteduck on 2011-07-26:
Even if Coleman is a great company, which I have no reason to doubt, Dick's should have been more customer-centric. They probably buy these by the thousands from Coleman and would have no problem getting it replaced. Much easier time than a one unit purchaser like the OP...
jktshff1 on 2011-07-26:
Dicks messed this one up..
Venice09 on 2011-07-26:
As long as you had the receipt, Dick's should have given you a new one. I would go back again. Maybe a different manager will be on duty and realize that an exchange is in order.
Starlord on 2011-07-26:
From the reviews I have seen on this site about Dick's, I assure you I would never shop there. Thank goodness for Big Five.
Goose on 2011-07-27:
Dicks has a very good customer service department....have used them in the past...get the phone number they will solve you issue...also Coleman has customer service...
wanttohelp on 2011-07-27:
I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this Coleman stove at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.

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Bad customer service; overcharged for items;
Posted by on
HOT SPRINGS, ARKANSAS -- Bad customer service and overcharged for items. This store is badly understaffed. The clerk assisting us stopped waiting on us to take phone calls and assist people who arrived after we did. He was taking care of some paperwork and said we could continue shopping for fifteen minutes and he would be ready to check us out. When we returned, he was nowhere to be found. I had to get someone to page him to return to the counter. He had not done the paperwork. After four hours of non-customer service, we finally were checked out. After we left the store we realized that we were overcharged $20 for one item. Also, two items had rebates but we were not told what to do to get the rebates. I would recommend you shop at another store if you don't want to waste your time.
     
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Alain on 2010-11-11:
Considering Dick's isn't the cheapest place to shop for sporting and hunting products you would think they'd give you better service.
jktshff1 on 2010-11-11:
Unless this Dicks is in a mall, I don't see how you could spend 4 hrs in one of their stores
Anonymous on 2010-11-11:
jktshff1> Pass the popcorn please.
Anonymous on 2010-11-11:
What are your other options jaime?
trmn8r on 2010-11-11:
You were in the store for four hours, so 15 minutes is like a drop in the bucket.

It is all relative. If I shop for 20 minutes, a one-two minute wait is fine. If I shop for an hour, five minutes is no problem. Just my .02
Anonymous on 2010-11-11:
I will go online ript2010.
Ytropious on 2010-11-11:
There's literally like 3 people working on the floor at Dicks at any given time. All customers need to be helped, not just you.
SteveWiginowski on 2010-11-11:
How long were you with the associate? Anything more than a couple of minutes may have been excessive as they have to help other customers. I've worked at a store where a customer has expected me to basically do the shopping for them, instructing them on everything such as what their child may want, what is popular, and product information on many items in the store. It is not fair to the rest of the customers in the store. If you need a lot of help shopping in a certain store, that's okay, but just be considerate of the other people who may need some assistance as well.

Regarding phone calls, sometimes associates are instructed to make them a priority. The reason is that the person on the phone isn't in the store, so is less likely to buy from them, so helping them, they may come to the store to buy. The person in the store is more likely to buy something than the person on the phone.
momsey on 2010-11-11:
The internet is a good alternative to Dick's, I have to agree.
Nohandle on 2010-11-11:
Steve, I understand what you are saying but I've been in stores and couldn't obtain assistance because the employees were taking telephone calls. I've always felt if I took the time to physically go into a store I deserved priority and not for an employee to do my shopping for me. I've also been at a checkout and the associate seemed to have a problem ringing up my purchase because he kept answering the telephone and would run off to verify stock. Answer the calls but ask the individual calling to hold.
SteveWiginowski on 2010-11-11:
Nohandle, I agree that the customer in the store should take priority. When I was told that the phone customer was to take priority, it sounded great in theory, but theory doesn't always work with reality. When I would have 3 or 4 people waiting to ask me a question, then all of a sudden I'm supposed to pick up the phone, it wasn't fair to those in the store. If I saw that happen to me today, I would call the store from my cell phone and ask the question that way.
Ytropious on 2010-11-11:
I try to make customers in the store a priority, but when I pick up the phone and transfer it to the appropriate person and that person is perpetually busy and doesn't get to the phone, the caller keeps calling back and just gets angrier and angrier. I had a woman a few days ago keep calling because every time she was put on hold she was hung up on. We put her on hold like we do everyone else so we suspect she was the problem, not our phones. Anyway once I answered what was probably her third call she told me NOT to put her on hold and demanded I get this information for her once and for all. People on the phone are down right SNIPPY.
Anonymous on 2010-11-11:
Dick's for 4 hours? Wow.
Anonymous on 2010-11-11:






















warddw1526 on 2010-11-11:
When you realized that you were overcharged the $20, what did they say when you went back and told them about it?
Anonymous on 2010-11-11:
Give Big 5 a try next time.
Anonymous on 2010-11-11:
I got fed up with Dick's years ago. I have moved on.
Anonymous on 2010-11-11:
You don't like Dick's at all jaime?
Anonymous on 2010-11-11:
Got to love where this is headed...
Anonymous on 2010-11-11:
They do offer a few things I need ript2010. I have to be desperate with no other option though.
jktshff1 on 2010-11-11:
fascinating
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No Service at Mall of Geogia
Posted by on
BUFORD, GEORGIA -- Went to Dick's at Mall of Georgia to replace running shoes that I had bought at Dick's two years earlier.

Hardly anyone in store, no one in shoe dept. Looking at many shoes on wall by myself. Saw man watching big TV. Asked if he worked there. He came over to me and I told him I needed to replace my shoes. All he did was ask what shoes I had been wearing. He brought out the new version of my old shoes and disappeared.

Tried shoes on, but wanted to try others. The place was not busy, almost dead. No salesperson around, so I walked out.

Went to Foot Locker and got some customer service, and a new pair of shoes. Walked back through Dick's with my Foot Locker bag. No one noticed, but it made me feel better.

I won't be going back to Dick's.
     
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Skye on 2010-07-31:
Good for you for walking out. If they can't show that they appreicate you, as a customer, by at least staying around after trying on the running shoes, to see if they are a good fit, or to provide you with customer care, then it's their loss. Go to a store, like you did, which appreciates your patronage, such as Foot Locker. I also like Foot Locker, they always have my favorite Avia sneakers.
Ytropious on 2010-07-31:
Did he at least go back to where you found him originally? I bet he thought you'd come back if you had a problem with the pair he fetched for you.
henrob on 2010-08-01:
Ytropious, he was not where he was originally. Literally, no sales person was nearby or within sight. And I was in no mood to go looking again.

I hope other Dick's locations are better than this
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Adams Golf Club Lack Of Customer Service
Posted by on
FRISCO, TEXAS -- Adams Golf said to take it back to the store, and they will send it in for a free repair. The manager said that they could not do that and that the shafts were not warranted by Adams Golf. This is all BS, because two Adams Golf representatives said that it was under warranty. To make a long story short. GOLF GALAXY rocks and sent it to Adams Golf for a repair.

My conclusion is that Dick's Sporting Goods managers are too lazy to help the consumer, and do not back the products that they sell. DO NOT BUY FROM DICKS
     
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monaarts on 2010-06-08:
Golf Galaxy is owned by Dick's Sporting Goods - they are run by the same people. Also, just because something is covered under warranty doesn't mean the store you bought it from will pay for the shipping charges. Maybe Adams has the wrong idea.
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Refusal to stand behind their product
Posted by on
MADISON, WISCONSIN -- We purchased a $369 ping pong table from Dick's Sporting Goods on the west side of Madison, Wisconsin. They wanted $90 to deliver it, so we arranged for some friends to pick it up (big imposition) instead. We spent three hours trying to set it up and made very little progress. The pieces are very heavy, and the instructions ask for us to lift them and set them down on bars. Maybe possible to a couple of college football players, but not for anyone I know. We tried multiple times (we had four people) - and one of us experienced a back injury trying. The directions are very complicated, and we had to redo our work more than once although we tried to follow directions very carefully. We called Dick's back and the only option they would provide was to send someone out to put it together - for another $100! Or return it, which means we would have to get friends together again and impose on them, and then Dick's of course would have to send it back to the manufacturer, all costing them more than $100 anyway. We tried to negotiate them down to $50 but they absolutely refused. Do not buy a ping pong table from Dick's (and I'm never buying anything else from them either)! This has turned into a nightmare for us, and Dick's has been completely uncooperative in trying to help us resolve the issue reasonably.
     
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let me see? on 2010-02-21:
OK let me get this straight. You were too cheap to pay $90.00 for it to be delivered, did that $90.00 include set-up? So it is Dick's fault that you are too cheap to pay the $90.00 and instead you "imposed" on your friends? You imposed on your friends, you set it up and then because you had problems, you can't believe that Dick's wants to charge you to have someone come out. Dicks would have delivered and they would have sent someone out but you tried to get it cheaper. Dick's unreasonable? Sounds like they tried to help but you wouldn't pay them. You made a choice, how is it Dick's fault you are cheap?
Anonymous on 2010-02-21:
Wow.
localgod on 2010-02-21:
"Dick's of course would have to send it back to the manufacturer, all costing them more than $100 anyway." Wrong, you assumed that they would return it to the manufacturer, it probably will be sold again to a customer willing to have it assembled, with the table at a greatly reduced price. Regardless, Dick's didn't manufacture the table, therefore they are not required to "stand behind" it. Incidentally, how much money did you save by imposing on your friends, resulting in an injured back?
bcd on 2010-02-21:
Your offer of $50 is ridiculous. Pay the $100 to get the job done. Dick’s did nothing wrong here. Your claim that they refuse to stand behind their product is not valid.
Venice09 on 2010-02-21:
It's too bad you didn't realize how heavy the table was when you purchased it because that would have been a good indication that the pieces were also heavy and hard to assemble. If that $90 included a set-up fee, you must really be kicking yourself for not having it delivered.

I don't understand how you can say Dick's is being completely uncooperative. They offered to send someone to set up the table. What more can they do? Oh, wait.. you want them to cut the price in half. Why do you think you deserve a discount?
Ytropious on 2010-02-21:
Um OK? I weigh 117 lbs and my husband weighs 207 and we both managed to move a CAST IRON TUB that weighs 300+ lbs down a flight of stairs. We are hardly college football players and managed to do it. I doubt the ping pong table weighed more than 300 lbs. Dicks didn't make the product, Dicks didn't deliver it, and Dicks didn't decide it was too heavy. Therefor Dicks did nothing wrong.
Inat on 2010-02-21:
one of hte best "I'm entitled" reviews ever!
jktshff1 on 2010-02-21:
Dicks....isn't that a great name for a store???
Anonymous on 2010-02-21:
There are set up and delivery fee's. You pay, they deliver and set up. You had the option to pay and you chose the less expensive option to pick it up yourself and put it together yourself. If you had never set up an item like this before then this option was not the best choice. Lesson learned, right?

Jkt, what kills me is out here they used to be called "Chicks". I aint sayin' nothin'! lol
SteveWiginowski on 2010-02-21:
This should be a compliment with Dicks. It sounds like they tried to help you out, offering to deliver it and assemble it, for a price of course. You didn't want to pay, and tried to do everything yourself. You were unable to. Should they have told you that you couldn't buy the item because you probably aren't able to assemble it? Would that have been a good idea for them?
ticia232 on 2010-02-21:
Did you try putting the heavy pieces upside down on the floor and putting
the bars on them and then flipping the entire thing over when it was
completed?

That's how I put together heavy desks and entertainment centers. It makes
things a lot easy than trying to hold up the heavy object and line them
up with the supports.
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Delivery costs more than item
Posted by on
My wife and I tried to purchase a gun safe for our daughter, who is married to a soldier, in Tennessee. The listed price was 138.98. We are in Virginia. We tried to buy it on-line but the delivery was more than the item. So, we tried to buy it on-line and have my son-in-law pick it up. They would not do that.

Then they made the suggestion that we buy it in Virginia and have them pick it up from the store in Tennessee. This did not work either.

Each time we tried to come up with another option, their "rules" would not allow it. So, we are through with Dick's. If you shop on-line with Dick's be aware of hidden costs and inflexible rules.
     
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BEJ on 2009-12-11:
I can only imagine that a gun safe is a really heavy item and a bulky item as well. Shipping for that kind of item would be expensive. The purchase in Virgina and pick up in Tennessee sounded like a good and reasonable idea--was there a store nearby or was it too far away.
Anonymous on 2009-12-11:
I can't stand complaint like this. How much do you think a gun safe SHOULD cost to ship? I can sell you a bowling ball for a penny, but I sure can't ship it for that. Shipping costs as lot more than just postage. If it is a stand up gun safe, it probably has to be crated, and shipped freight depending on size and eight. I don't think FedEx or UPS qualifies.

WHY couldn't your SIL pick it up? How far are they from the store?

It doesn't sound to me like Dick's is the unreasonable one here. They probably DO have policies that prevent certain shipping or delivery situations. Some could very well be legal.
MRM on 2009-12-11:
Why send them a Dick's gift card and let them purchase the gun safe at their store location.
Anonymous on 2009-12-11:
MRM... stop with the common sense already!
Anonymous on 2009-12-11:
Size and eight. Dang typos. Should be WEIGHT.
MRM on 2009-12-11:
LOL Ken!
Ytropious on 2009-12-11:
Lady and MRM got it down. I'd imagine that gun safe has to weigh at least 150 lbs if it's one of those huge solid metal ones. I took 2 random zip codes from Virgina and Tennessee and put them into UPS and it calculated 113.98 as the cheapest shipping option, and that's if YOU package it. Add in standard packaging and handling costs and there you go, EASILY costs more than the safe. OP has 0 concept of shipping costs, severely naive.
spiderman2 on 2009-12-11:
I just looked at their website and cannot find a gun safe for $138.98, but the Stack of Personal Safe for $149 weighs in at 125 pounds. This would only fit a handgun. The cheapest gun safe that would fit a rifle is $229 and weighs 76 pounds. One solution to your problem would be to give them the money and have them purchase the safe locally. I'm sure if you buy if from a local dealer and not a big box store it might be easier.
Anonymous on 2009-12-12:
Good advice Spider.
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Don't Get Ripped Off Shopping Here
Posted by on
Dick's has a reward program that for every so much you purchase, you receive points that eventually turn into dollars. Sounds like a good deal right? No! First, I had a certificate worth $20 and when I checked out, they did not give me the whole amount and the clerk said she could not fix it. It was a $20 certificate and they gave me $19.50. Why is that? Then, the way the program works, if you purchase two items, the purchase is split between the items rather than taken off the total purchase. If you purchase something then have to return it for ANY reason, you lose your reward dollars. I recently purchased two items, each was $100, for a total of $200. I had a $20 reward certificate so they took $10 off each item. One of the items was defective. When I returned it to the store, they did not have the same item so I could not exchange it. The store would not let me get a different brand, or place an order online to use the dollars on the original purchase. All they would do is return the item and it ate my reward dollars. The store told me to call the customer service number and complain. I did and they just said, "sorry, that is our policy".

What a terrible policy! I could have spent all $20 on socks and been better off. In these days of bad economic times, I will never purchase another item from Dick's. The name says everything about the store!
     
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Anonymous on 2009-04-03:
I love Dicks. I've never been ripped off and always get what I need.
BokiBean on 2009-04-03:
"The name says everything about the store!" Haha!
jktshff1 on 2009-04-03:
We'll I'm drinking a liquid, what else can I say.
The dog cleans it up, so technically I'm not wasting it.
Anonymous on 2009-04-03:
Good to know!
monaarts on 2010-06-08:
They do the allocation of rewards because there are people who scam with it... Let's say you purchase two items at $50 each and use a $20 reward certificate ($80 out of pocket). You decide to return item 1 ($30) and get the money PLUS the $20 back. Now 2 weeks later you go back to return the other item - you tell them you never got the $20 back. They have no way to know if you actually did or not. But if you get a portioned amount, they do. Best Buy is the same way - I just bought a TV and had a similar issue.
Anonymous on 2009-04-03:
The one thing you can say for certain about Dick's Sporting Goods is that it certainly brings out the memberships inner Beavis and Butthead. uh uh ha uh uh She said....
Anonymous on 2009-04-03:
What you talking about Crabs? I have always had a good experience with Dicks
Anonymous on 2009-04-03:
Yaya -- I've had very good experiences doing business with Richard's Sporting goods. Over the years I've bought a few things online from them. I bought some golf balls, a shaft for my driver and this really cool PGA coin purse. Pretty good prices as well.
Anonymous on 2009-04-03:
I've gotten a few items from them for gifts for people. Never had an issue
jktshff1 on 2009-04-03:
I shop Dick's Sporting Goods and never had a problem.
yaya...ya got to quit abbreviating that store name. Your replies just kill me.
Anonymous on 2009-04-03:
I just really love the store
jktshff1 on 2009-04-03:
I understand yaya, but the way you put it, I spew my drink all over my desk.
Anonymous on 2009-04-03:
Please tell me you are not wasting alcohol, Jkt.
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Unprofessional Customer "Service" in Broomfield, CO
Posted by on
BROOMFIELD, COLORADO -- When asked by a store clerk, [snip] if he could help us, we explained that we were looking to purchase a child's ski bib. Without ever moving from his comfy position behind the counter, he quickly replied that they didn't carry those. Knowing that we had seen children's ski bibs in other Dick's Sporting Goods locations, we mentioned this to him, and he became irritated and dismissed us to look on our own. As we were looking, another employee asked what we needed and promptly guided us to a large rack full of exactly what were looking for 20 feet from where the original clerk, [snip] was standing! The worst part is when it was time to pay out, Robert was the closet clerk available to assist us. He was smug when he saw what we were buying, and then turned to my children and announced that he hoped they were going to wear helmets when skiing because, and I quote, "Skiing is a dangerous sport, and people get killed everyday doing it." I was shocked!

Some people are not meant to work with the public, and [snip] from the Broomfield, CO Dick's Sporting Goods is definitely one of them!
     
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Anonymous on 2009-03-22:
What did he say that was wrong?
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Dicks Sporting Goods Web "NO SALES"
Posted by on
TAMPA, FLORIDA -- On Feb. 2nd 2009 I ordered the Iron Gym Xtreme from the Dick's sporting goods website. The status said "In-Stock" and "Ships in 4 to 5 Days". On the third I get an email saying that the actually don't have it in stock and that the item was back ordered. I contacted the customer service department and they told me that it would take them 5 days to get this item and they would ship it as soon as they received it.

A week later on Feb. 9th, I get a call from Dicks on my cell phone telling me that they will be shipping my item in 4 to 5 days... huh... sounds familiar...

Another week later, on the 16th, I get an email telling me that they still haven't received my item, they don't know when they will receive it and they can't tell me when it will be shipped but they will keep my order in their system. WTF?

This is the absolute worst online shopping experience that I have ever had... Most companies, when they don't have an item in stock will disable the order feature on that item and not let you order it online. This company actually waists your time by allowing you to order it and then dragging you along for weeks. I will NEVER buy from their site again. Actually if I can help it I will not go to their stores either... Dicks sporting goods is the worst place to shop ever!!!
     
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Anonymous on 2009-02-16:
Were there no Dick's in Florida where you could go and purchase this item in person?
MRM on 2009-02-16:
I love Dicks. Their prices maybe high but their services are good.
Anonymous on 2009-02-16:
can you get your cash back and go elsewhere?
sabletaz on 2009-02-16:
LOL...
Soaring Consumer on 2009-02-16:
That is a crooked sales tactic, I suggest that you cancel the order, dispute the charge, and buy something elsewhere.
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Lack of Service and Concern
Posted by on
I purchased 400.00 worth of gift cards for this store. When trying to use them on line one card would not be accepted by Dicks. Calling customer service got me excuses and finally a promise to replace it in a couple of weeks. The order which was being made on line could not be made via phone as according to the gentleman the on-line customer service did not have access to anything. They have my money and I have perhaps a worthless piece of plastic.

This is not a company to do business with as customer service means little to them.
     
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Hugh_Jorgen on 2008-04-15:
It's not uncommon for a company's general customer service lines to have no connection with their e-commerce business. It sounds like they are working on taking care of your problem - if they fail to replace the bad card, let us know.
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