MERRILLVILLE, INDIANA -- I placed an order online and received confirmation that my order was placed and processed. I called 15 days later when my package never arrived. They said it was cancelled because they no longer had it in stock. I was never called or emailed. The customer service representative was rude and simply said what do you want me to do about it. I wanted my nephew to get a Christmas present..... I will never shop online or in a Dicks Sporting Goods store again. Rotten Service.2 Replies - Latest reply on 12/18/2013Add reply
Won't Replace My Shoes
ALCOA, TENNESSEE -- I coach two of the local high school soccer teams and they gave me a Dick's gift card this past Christmas. I purchased a pair of Asics shoes. They have been great until the other day when I noticed the ... read full review5 Replies - Latest reply on 07/19/2011
No Sweat Protection Plan is a SCAM
NATICK, MASSACHUSETTS -- The No Sweat Protection Plan is a money making scam!!!
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even ... read full review7 Replies - Latest reply on 12/08/2011
MYRTLE BEACH, SOUTH CAROLINA -- Dear Potential Customers:
3 Replies - Latest reply on 12/29/2010Add reply
Be careful when ordering from Dick's online store. If you must return for any reason, return via online and not at the land-based store. There could be price discrepancies that the land-based store cannot honor because of inadequate corporate policy.
I have also found some of the employees at the Myrtle Beach location to be unfriendly and incapable of handling return issues, though corporate is partly to blame as a result of poor fluidity of service between the online and onsite stores.
BUFORD, GEORGIA -- Went to Dick's at Mall of Georgia to replace running shoes that I had bought at Dick's two years earlier.
3 Replies - Latest reply on 08/01/2010Add reply
Hardly anyone in store, no one in shoe dept. Looking at many shoes on wall by myself. Saw man watching big TV. Asked if he worked there. He came over to me and I told him I needed to replace my shoes. All he did was ask what shoes I had been wearing. He brought out the new version of my old shoes and disappeared.
Tried shoes on, but wanted to try others. The place was not busy, almost dead. No salesperson around, so I walked out.
Went to Foot Locker and got some customer service, and a new pair of shoes. Walked back thru Dick's with my Foot Locker bag. No one noticed, but it made me feel better.
I won't be going back to Dick's.
TROY, MICHIGAN -- Bought a stare master from Dick's Sporting Goods in Troy, Michigan. Machine wore, and the rollers would not stay on the tracks, such that you could not use the machine for more than 30 seconds.
2 Replies - Latest reply on 07/26/2010Add reply
Contacted Dick's service, but their contractor providing the service, was awful. More than a month went by, and still no guarantee when we would get the parts.
We then went to the local Dicks, and they gave us a new machine, due to our history with Dicks and the fact that they wanted to make their customers happy. Unbelievably impressive.
Worst Store Ever
HOT SPRINGS, ARKANSAS -- Dick's has the worst customer service of any store I have been to. I recently bought a bike there that broke the very first time I rode it. They DO NOT take returns OR EXCHANGES on broken items they sell. ... read full review7 Replies - Latest reply on 02/17/2014
FRISCO, TEXAS -- Adams Golf said to take it back to the store, and they will send it in for a free repair. The manager said that they could not do that and that the shafts were not warranted by Adams Golf. This is all BS, because two Adams Golf representatives said that it was under warranty. To make a long story short. GOLF GALAXY rocks and sent it to Adams Golf for a repair.
1 Replies - Latest reply on 06/08/2010Add reply
My conclusion is that Dick's Sporting Goods managers are too lazy to help the consumer, and do not back the products that they sell. DO NOT BUY FROM DICKS
Today (11/22/09) I received an e-mail telling me of Black Friday deals that can be pre-ordered and had several items on the page I would have been interested in at the prices given.
6 Replies - Latest reply on 11/23/2009Add reply
However, when you try to click on the item nothing happens. When you go to the Dick's website, the item is not only priced higher than the e-mail, it is even higher than the quoted "Regular" price!! Nowhere on the website can you find a link between the stuff in the e-mail and prices quoted.
Terrible Customer Service
WESTBURY, NEW YORK -- I have spent a decent amount of money at Dicks over the last few years, but I shall never shop there again. In the past, I have purchased camping equipment and sporting goods for my two sons. In this ... read full review4 Replies - Latest reply on 11/06/2009
I purchased this on a electric scooter, 90 days now nothing just letters and talk about how long it takes. Just today told it will be another month, paid $300. for a scooter! That is junk. Tom Reyell, Plattsburgh, NY Add reply
I visited the Dick’s Sporting Goods store located in Hoover (Birmingham), Alabama. My purpose was to purchase a full set of relaxed cloths to attend a local minor league baseball game. I was attending a military function in the town and had failed to bring civilian clothes. I verified with every sales associate I spoke with that I wanted to change at the store, pay for my goods and leave going straight to the game. Keep in mind I am in full military uniform. Everyone said it was fine, no problem, etc, etc. Till I asked for the security tags to be removed from the clothes. This seemed to be a problem even though the Dick’s sales associate volunteered to walk me, their clothes and my money to the front to make sure it was paid for completely.
3 Replies - Latest reply on 06/03/2009Add reply
I explained my dissatisfaction to the front manager on my way out of the store. Then over to Academy where it seemed no problem at all and I saved $4.95 on the same shirt.
All that was just the tip of the iceberg. I received an email from Customer Service that ‘my expectations’ were not to be met.