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Dick's Sporting Goods, Inc.

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1.8 out of 5, based on 6 ratings and
46 reviews & complaints.
www.dsports.com

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Sham Promotion Excludes All Products; Sells Used Products As New
Posted by on
Rating: 2/51
SANFORD, FLORIDA -- On March 2, 2014 I was searching different websites for shoes I liked and found one on the DicksSportingGoods.com website. Toward the bottom of the page I saw a box that stated that I could sign up for their email list and receive 10% off my purchase. I received a confirmation email to click a link to follow so that the discount would be applied automatically. Below it was a small notation "exclusions apply" but no further details. When I proceeded to the checkout no discount was applied to my order.

When I called Dick's customer service I was told that the reason the 10% was not applied was because my product was an exclusion. The representative told me to go to the bottom left and click the "Promo Exclusions" link. This is the link:
http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&ab=Footer_Know_PromoExclusions

On this page, it lists practically EVERY SINGLE BRAND OR PRODUCT TYPE that the company sells as an exclusion! Essentially this make their promotional discount offers false advertisements and works of fiction.

As Dick's still had the lowest price on the item I wanted, I went ahead and placed the order. It shipped via UPS Ground and I received it on March 4th. When I opened the box I was absolutely flabbergasted as to what I received, a heavily ravaged, stained and smelly pair of shoes with the pads severely worn down! It was obvious that these were someone else's used pair of shoes.

I called Dick's customer service and they arranged a return label and shipping of a replacement set of shoes. They assured me the new pair would be checked out and the condition would be verified before it shipped out. The new pair arrived on March 6th. These shoes, while obviously in better condition than the first one, still had obvious signs of use, scuff marks, grass stains, flex marks, and no paper packaging. These were obviously not new.

I called Dick's customer service again and they issued another replacement order. On March 8th I received an email stating "At this time we are unable to accommodate a reshipment because this item is out of stock in an appropriate condition" and that once they have received the item back that a refund would be issued back to my credit card. Despite this, Dick's website has continuously indicated every day that it was available in my size in-stock for sale. The email also noted that I would be given a 25% discount off of my next order for the inconvenience.

Through the UPS prepaid return labels, Dick's Sporting Goods received the first bad pair on March 11 and the second one on March 14. After not receiving any confirmation from Dick's regarding the refund to be issued I called Dick's on March 18th and was told that refunds are issued fourteen business days after a return is received and processed, something not stated in the March 8th email. He told me he would escalate the refund request to the credit department but the process takes 1-5 business days and it may not be approved. However fortunately I finally received the refund back to my credit card on March 23.

The customer service representatives were very friendly and helpful to the best of their ability, however I am very disappointed not just because of the blatantly dishonest marketing practices that Dick's employs, but also that they are also are allowing used products to be shipped as substitution for new products, and are continuing to offer said products for sale despite knowing and acknowledging that they are not available in an appropriate condition for sale. This left me without both my money or product for 20 days. Also when I decided to try buying something else, my promised 25% discount was nullified by their infinite exclusion list. I will definitely avoid shopping at Dick's in the future.
     
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No Sweat Protection Plan is a SCAM
Posted by on
NATICK, MASSACHUSETTS -- The No Sweat Protection Plan is a money making scam!!!
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even normal wear and tear with no hassles." He explained that I'd be able to get another pair of sneakers within a year and therefore I'd get 2 sneakers for the price of 1!!
I NEVER buy warranties ~ ever! But this guy was so convincing, I actually believed him.
Well ~ six months later I attempted to put in a claim. The online claim shows you a drop down menu where you can choose what is wrong with your product. Well, apparently the description I chose was not a valid reason for replacement. So, I tried again, and the 2nd time it rejected me because I had "already submitted a claim within 30 days! " It gave me a phone number to call. So I called. The young lady on the phone was extremely business like and cold. I explained the situation and she said "replacement is only covered for manufacturer defects." I said, "I paid an extra $11.99 for you to tell me that...." I asked her "Wouldn't manufacturer defects be covered anyway?!" She said no. I said, "So, if I didn't pay the $11.99, manufacturer defects are not covered?!!" Then I explained to her what I was told in the store. She told me I should call the store and let the manager. I was getting absolutely no where. I told her my friends would be so happy to hear about my experience... and she said, "that's great... have a nice night!"

I happen to know that they discontinued this "coverage" at Dick's Sporting Goods in Natick, MA. Gee I wonder why!!!
Bad P. R. ?
Bad Service ?
Lying Salesmen?
Thanks for nothing Dick's. Hope you enjoy my $11.99.
I won't be suckered again. I knew it was "too good to be true."
     
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Venice09 on 2011-05-16:
I'm not surprised they didn't honor that warranty. It would have been nice if they refunded your $11.99, but at least they did away with it, probably for the reasons you mentioned.
trmn8r on 2011-05-16:
This sounds like an odd "extended warranty" in the first place - but it isn't like you are getting 2 for 1, it's like getting 2 for 1.2. I agree that you were sold a story by the salesperson. He must have looked at it, and come up with his own way of selling it.

I agree with Venice, it would have been nice for them to refund the $11.99, and it is great that they eliminated this money maker from their offerings.

What was the description that you had hoped would merit replacement?
Bill A on 2011-07-19:
I bought this plan for a pair of $89 Niki's which I wore out the sole after about 6 months of heavy use. I called and told them they were discolored, they sent me a return mailing label, and 3 weeks after I sent the sneakers back I received a Dicks gift card for the full purchase. Frankly it could not have been easier.
wanttohelp on 2011-07-27:
I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this Coleman stove at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.
wanttohelp on 2011-07-27:
Sorry for the previous error. I am contacting you on behalf of Dick's Sporting Goods Customer Service. Please contact our office so we can further assist you with this footwear replacement plan at 1-866-677-4771 (Monday - Thursday: 8am-6pm(ET) and Friday 8am-3pm (ET). Please ask for Jean.
Lynn on 2011-11-21:
I purchased the plan as well and it was great! They refunded the entire cost of my son's running shoes via a gift card that I can use for anything. I had also lost my original receipt and it was no problem. Will definitely purchase the plan again.
HonestForSure on 2011-12-08:
They discontinued the plan on shoes exactly for the reasons of the post. Anything to make an extra buck off of the inwitting consumer. So many other examples - you can buy a "replacement plan" for a pair of binoculars for 1 year. 2 problems here - you're only covered if it doesn't "work, " damage not included, and it already comes with a 1 year warranty. Uh, how will this product "not work" if not damaged?????. On and on, so many deceptions. Sad commentary on the state of retail businesses that offer "plans" such as these.
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No Sweat Protection Plan - A Complete Scam
Posted by on
Rating: 1/51
CHERRY HILL, NEW JERSEY -- I purchased a Camelbak, which I could not be happier with, & in my travels, the mouthpiece fell off & was nowhere to be found. I called Sweat Protection that, at the time, I felt grateful I had purchased and had been sold to me (I mean, really, really, sugar on top, sold to me) by the Dick's check out staff member. He told me that, while he loves his Camelbak, their bladders can often break from a lot of use & to replace them is quite an expense (compared to the original purchase) and, therefore, I should buy the ~$8 protection plan, which will cover anything needed for the bladder. So, getting back to the lost mouthpiece…I call Sweat Protection regarding my lost mouthpiece & am told that, nope, it doesn't cover lost or stolen parts so, sorry, I am out of luck. Then, a few months later, the bladder breaks (I use it a lot - this is NOT a complaint about Camelbak). I call back again & am told by a Sweat Protection rep, that LO AND BEHOLD, Camelbak itself, has a LIFETIME warranty (which was NEVER mentioned to me by Sweat Protection in my first call), so until their warranty is over (lifetime warranty, mind you), their warranty would not be in effect. Are you kidding me???

Now, I am not one to write a review but this is deception at its worst. Granted, $8 deception, but still, someone is making money off of hardworking people that are trying to quench their thirst. I mean, seriously, why in the world would I buy a protection plan for a product that has a lifetime guarantee?? Oh, maybe because the sales man at Dick's completely mislead me. Anyway, I filed a claim with Camelbak & it couldn't have been a more simple & easy process online. I also call Dick's Sweat Protection & tell them this story &, while the representative "really understands my frustration", they can only refund me back a pro-rated amount upon receiving a written & mailed LETTER along with my original receipt FROM MONTHS ago, which I clearly do not still have. I can go through the process of getting another receipt but, seriously, it was less than $10 (and after being pro-rated, is what? $4?) so I'm certainly not going to jump through these ridiculous hoops for such a minimal amount of money.

So, in the end, I am enormously happy with Camelbak, but will never shop at Dick's again because I think they now lack all credibility and clearly couldn't care less about their customers & care more about $8 than being honest with their patrons.
     
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Claude B on 2013-11-15:
Hi Jennyc5854,

We issue and manage the No Sweat Protection Plan for Dick's Sporting Goods. It doesn't sound at all like you had a great experience. I can assure you no deception was intended. Our company relies heavily on consumers' word of mouth, so deceiving customers is clearly not something we do.

We want to make things right. Please email your name and the phone number you used to register your Camelbak to help@newcorp.com. We'll have someone look into this and get in touch with you.

Thank you!
nikalseyn on 2013-11-15:
For the small price of $8 you learned a valuable lesson: never buy any of these "protection plans" or "extended warranties", etc. They are rarely worth the money. And, as you found out, are just a way for the company and the warranty people to make extra from the sale. Now you know.
trmn8r on 2013-11-16:
I don't believe this is deception. I would guess simple ignorance. I have dealt with some Dick's employees, and there didn't seem to be a lot of hot flame to the candle. I never, ever, buy extended or any other kind of warranty, except I bought a certified preowned car and paid extra for that classification. I made one claim and got about half that premium back.
Pete on 2013-11-16:
I'm not sure if any warranty covers lost parts - that is the buyer's responsibility.
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Lifetime Warranty on Walter Hagen Golf Shoes Is a Scam
Posted by on
Rating: 1/51
SYRACUSE, NEW YORK -- Dick's ran a "Lifetime Dry Feet Warranty" on Walter Hagen golf shoes. Since I generally play golf in the morning this sounded very intriguing to me, so I went down to the store. I first spoke to the salesman - he verified the story. So I asked what I had to do to get replacement shoes when they leaked. He said "...just bring the receipt and the shoes in and get new ones....for your lifetime....no paperwork". I said, this is too good to believe, can we get the manager to verify that position. He said sure. The manager came over and verified the position. I said sold, I don't care how much they are with that warranty and Dick's and Walter Hagen standing behind it. In the sell mode I believed them.

Needless to say they leaked...I took them back...they gave me new shoes. Then these leaked ... I took them back. Dick's refused to give me replacements. They gave me an address to write to corporate. Corporate verified the position and a cold woman followed up with a phone call.

They then claimed that the warranty was only on the lifetime of the first shoes.

In small claims court Dick's produced a warranty that said the lifetime was for the life of the shoes. But they did not say that warranty was in the store, available to me and in effect when I purchased the shoes. But the ruling went for them.

I found out that Dick's purchased Walter Hagen between the first and the second time that I went for replacement shoes. Surprise ...surprise.

Do we need to get together on a class action suit??
     
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CowboyFan on 2012-08-31:
If a warranty is too good to believe, it is. If you think you have a great warranty deal like this, at the time of purchase send a letter, certified return receipt, setting forth what the salepeople told you, your understanding of the warranty and giving the store 20 days to respond if they disagree. Then they will either dispute the warranty right away, or you will have had some evidence in court about what you were told.
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Fraudulent And Unethical Business Practices
Posted by on
ESCONDIDO, CALIFORNIA -- I had a horrible experience at Dick's When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word. After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the Better Business Bureau, the district manager for the San Diego area, John called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns.

PS - when I called John back to discuss with him, he hung up on me.... Sport Chalet here I come.
     
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unhappy999 on 2011-12-08:
Does seem you were given incorrect information. First of all, you didn't spend the 100 to get the 20 gift card to begin with, you were close but that doesn't matter. If you did earn the 20 gift card, you could not return later and return everything and rebuy it and use the gift card to get your items for $80. The purpose of all the gift card deals is to get you back in the store to buy more things with the gift card, you can not use it to pay down the purchase that earned you the gift card in the first place. I don't know why when you called they would give say they would give you a $50 gift card for your trouble and then a $20 gift card. Sometimes clerks give our wrong info but it doesn't mean you're going to get $70 in gift cards for your trouble. You can tell everyone you want but its not going to make a dent in their business. I don't see where you are entitled to anything extra.
trmn8r on 2011-12-08:
I agree with the first post - the concept of "rebuying" is completely foreign to the common sense interpretation that the goal of the gift card of $20 for $100 purchase is to have the customer buy more stuff. Not the same stuff - the cashier was likely way off on that one.

$50 for this sounds extreme to me - I don't know why the district manager offered that either. Yes, you were inconvenienced and their customer service needs some serious tweeking. This reminds me just a little of Dell CSR's promising me time and again during many calls to resolve a problem that they were emailing me a coupon but ultimately I never received a single one.

If this had happened to me, I'd never darken their door again the same way I never intend to do a speck of business with Dell.
CowboyFan on 2011-12-09:
I don't see any indication of fraud, dishonesty, or lying, which makes the OP's position incorrect. The rule is one must spend $100.00 before taxes, this the op did not do. The clerk may have been mistaken, but do we really believe that the company intended to defraud the op? The computer may not allow a gift card if the amount is not enough, regardless of how close.

Likewise, just because someone promises something, does not make it a lie when they subsequently cannot do it for whatever reason. Who hasn't promised to do something they later could not do, that does not make us liars. The op got a $20.00 card which he had not earned since his purchase was under the limit, but he still complains.
Anonymous on 2011-12-09:
Good review! Agree with unhappy and Trm. I've never had a business tell me I could return items and repurchase them to use a promotional discount/gift card earned for spending the $ in the first place.

Sounds to me like this Dick's has no idea what they're doing and you'd be better off taking your business elsewhere. Nothing worse than being told something by a "Manager" only to find out later they were wrong, too.

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Dicks Sporting Goods replacement plan is a scam!
Posted by on
BRANDON, FLORIDA -- I purchased a "no-hassle replacement plan" for my Minn Kota trolling motor earlier this year. My motor stopped working and I filed a claim with them. I have had a warranty replacement request open for months now and have yet to receive the replacement card. At first they said that the request was lost in the mail and that it would take 30 days for them to stage it as "lost" and could then issue me a replacement card. Once the 30 days passed they said they were going to send it. I received a call a few days later stating that I had to resend them "proof of purchase" again because they had to have proof that I purchased the item (How would I purchase the warranty without purchasing the item?) I ended up sending the 2nd proof of purchase and the UPS tracking system shows it as received on September 27th, 2011. I called today, October 18th, asking where my replacement card was and they said they never received my proof of purchase and they will have to wait the 30 days again to mark it as "lost" to issue me a card and that it would be sent out 10-15 business days after the 30 days are up, as long as I call them again on October 21st to inform them I have not received it. They told me there is no option for them to expedite the time line no matter what the issue. THEY DON'T CARE ABOUT THEIR CUSTOMERS. THEY HOPE YOU GIVE UP AND THEY NEVER HAVE TO SEND YOU A REPLACEMENT CARD.
     
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HonestForSure on 2011-10-18:
The company that handles this is "NEW." Call you local BBB and/or news network Action Line. Outside pressure will get you a quick resolution.
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Won't Replace My Shoes
Posted by on
ALCOA, TENNESSEE -- I coach two of the local high school soccer teams and they gave me a Dick's gift card this past Christmas. I purchased a pair of Asics shoes. They have been great until the other day when I noticed the entire bottom was coming unglued from one shoe. This was 6 months after buying the shoe. They have never been run in, never been wet. They are used for total casual wearing. They look nearly brand new. I called Dick's and asked what to do, they said it was past 90 days so there was nothing they could do. I would have to send the shoes back to the manufacture. Of course that leaves me with no shoes. They said they were sorry, but that was not their problem. I e-mailed the corporate office and got a canned response that did not even deal with my concern. My soccer players spend about $10k with Dick's each year on gear the school does not provide. Guess where I will not send them from now on? The lack of concern or caring makes this the worst customer service experience I have ever had. Don't shop at Dick's. They do not stand behind what they sell.
     
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jktshff1 on 2011-07-19:
Don't know why you are upset at Dicks's. You are going to run into this no matter where you buy them,
saj80 on 2011-07-19:
They do stand behind the products they sell, for 90 days. After that, it is a manufacturer issue, not a retailer issue.
SteveWiginowski on 2011-07-19:
It's not that they don't care, it's that they aren't changing their policy from 90 days to 180 days. Did the manufacturer tell you to mail them back and they will replace them, or was that Dick's who told you that?
localgod on 2011-07-19:
Quick lesson: Manufacturer = an entity that manufactures supply for demand. Retailer = an entity that purchases goods from a manufacturer and resells them. The retailer (Dick's in this case) is not responsible for the condition of your worn shoes. Incidentally, 6 months is a good life for a shoe, casual or otherwise. I replace mine every 6 months whether they need it or not. I guess I'll purchase them from Dick's to compensate for the supply/demand void you create with your boycott.
HonestForSure on 2011-07-19:
What's the beef with Dick's? If your Asics wore out quickly, your choice is to not buy Asics next time around; this will eventually hurt Asics if they are not making quality products. On the hand, if it is a true mfr defect, call them and I'm sure you'll get some relief.
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Merchandise Credit vs Gift Card
Posted by on
My son and daughter in law bought my birthday gift from Dick's on May 21, 2009. Unfortunately the gift did not fit and when I went to exchange the gift, with my gift receipt from Dick's seven days later, they did not have my size. The cashier said I could either have the cash or get a gift card. I took the gift card option. I wrapped the receipt around the card and did not try to use it until yesterday when I got an e-mail from Dick's and noted that there was a one day on-line sale. I found something that I wanted to purchase and took out my "card". When I went to put in the info, I was asked for a pin number. Since there was not a pin number on the card, I called the customer service number. That was when I found out that I was given a merchandise credit (MC) instead of a gift card and that the MC could only be used in the store since the on-line site is run by a different company. The customer service people I spoke with from the web site were very nice but I was told there was nothing they could do and to call the store and they also gave me the corporate customer service number and suggested that I call them. I called the store was told that I would have to go to the store. Today I did follow up and call Dick's corporate customer service. The person with whom I spoke, Mary Jo, was rude, argumentative, talking over me while I was talking, would not let me speak with a supervisor when I asked to repeatedly, and ultimately hung up on me. When I called back, spoke with Michele, who when she found out that I just spoke with Mary Jo, behaved in the same fashion. In the current economical crisis that we are in, I cannot imagine any company going so far as to alienate a customer then Dick's did.

Not only will I not shop at Dick's, I requested that I be taken off their e-mail list, but I have requested that my family not buy anything for from Dick's again. Dick's has lost me as a customer and although I am but one person, if this is how Dick's treats their customers, in time it will have a ripple effect and they will lose others.
     
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Anonymous on 2009-12-08:
Yeah, your actions will probably put them out of business, not! I understand how people can be upset with their legitimate complaints but the rambling about the economy, telling all your friends, posting on all complaint boards, and calling the BBB will do nothing.
PepperElf on 2009-12-08:

this whole issue with the in-store card and the online-card being two different creatures will bring them to financial ruin.

this small company won't last another 6 months.
jktshff1 on 2009-12-08:
betcha your son and dil feel real good about the gift.
choirqueen on 2009-12-09:
I understand that I am but one person, but I am sure that many others have run into one of the two issues that I have brought up. The fact that the on-line site and the store site are two different entities is a major problem, they are not interchangeable. I was only bringing up the economy because now more than at other times people are tending to be careful about their spending and where they are doing it. There are many sporting goods stores both concrete and on-line to choose from.
ME! on 2012-12-24:
I'm having the SAME problem, there's even a number to call but they can't fix it either and the store doesn't have my size, ugghhh
Beverly on 2013-01-01:
Just went through the same thing. Spent hours yesterday running to 3 stores (all an hour from my home) as each store told me the next one had it. The last stop they looked online, said they could order it n ship it to my house. But the item wasn't even available online. Took what I THOUGHT was a gift card. Found the item online just this morning, only to find I couldn't use this merchandise credit. I have to drive back to a store n get a gift card. Absolutely ridiculous. I too am done with Dick's and will tell everyone I know!!!
Hank on 2013-02-11:
I am dealing with the same problem. It appears from the dates of these comments that no action has been taken to resolve this complication over the past 3 years.

Considering the limited in-store selection when compared to the website, it is very frustrating to not be able to use the merchandise card online. I am stuck with a merchandise card that I can't use for the product I want.

Having a physical location has a lot of benefits, but the physical store/online store relationship should be streamlined.

If you know there's a wider selection online, then why would you choose only from what's offered in-store? (Furthermore, why not use Amazon, etc. where you almost always find a better deal?)

Once I spend this "in-store only" card, I will probably not be back to Dick's for quite some time.
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Terrible Customer Service
Posted by on
WESTBURY, NEW YORK -- I have spent a decent amount of money at Dicks over the last few years, but I shall never shop there again. In the past, I have purchased camping equipment and sporting goods for my two sons. In this last instance, I was attempting to buy a shotgun. Dicks had sent fliers out advertising a sale on firearms and fishing gear. I walked up to the counter and had to wait patiently while two salesman ignored me and had a personal conversation regarding something funny on their cell phones. I would have left then but I wanted the item (a Mossberg 500 shotgun). They talked and laughed and looked up at me and then continued to talk. Finally one of them rudely asked me what I wanted. I told him and he went over to the shotguns. He never made eye contact during this entire exchange. He allowed me to look at the weapon and ignored me while texting on his phone. I asked him a question regarding a difference between two models and he said, "what happened?". I put the gun down and told him I would be back when he actually had the time to help me. For some reason this got his attention and he protested that he was ready to help me now. I walked away and tried to complain to a manager. That turned into a ten minute wait only to have another sales associate come over and say, "Can I tell the manager what this in regard to?" I said no thank you and left. Never to return again. It just isn't worth the aggravation. I have had negative sales experiences in that store before but gave them the benefit of the doubt. In the future, I will spend my money in a small local shop. It will be more expensive but the service will be appropriate and satisfying.
     
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MRM on 2009-11-06:
I cannot stand Dick with their outrageous pricing.
bcd on 2009-11-06:
I have been a customer of Dick’s Sporting Goods twice; and received poor service both times. On one occasion, the sales reps at the counter were too busy chatting about personal matters to assist me (much like this review) and on the other occasion, there was a long line of customers attempting to make purchases at the only open register which was located near three closed registers. There were two employees standing around doing nothing and another employee riding a bicycle around the aisles. This large store (located at the St. Johns Town Center in Jacksonville, FL) has a wide variety of products but I wasn’t impressed with the service. Good review.
Anonymous on 2009-11-06:
We had an outstanding small chain of sporting goods stores named Chick's. Great service and prices. Dick's Sporting Goods bought them out and it has been downhill ever since. Rotten service and all the prices have gone up.
Ytropious on 2009-11-06:
When he decided to help you you were just being rude when you left to go tattle to a manager. If you wanted help he was then able to give it to you, so stick around and get helped! Also most managers like being told what they are needed for, it's not rude for the customer service person to ask what you need a manager for. Also, get over the lack of eye contact. Some people just aren't comfortable with it, it's not a sign of being rude, or trying to be rude.
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Dick's No Sweat warranty = No sweat because they won't fix your equipment!
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COLUMBIA, MARYLAND -- The electronics on my $1149 elliptical stopped working after I had it for a little over three years. I remembered purchasing a warranty but it had been so long that I did not remember the details of it so I called Dick's No Sweat Warranty and asked if the warranty was still active. They looked up the model of the elliptical and informed that it was no longer active, that it had expired last winter. Now for the math... I purchased the elliptical in November of 2005 with a 3 year extended warranty. The model had a 1 year manufacturer's warranty. The Dick's No Sweat warranty representative said that her computer showed that the manufacturer's warranty was only 30 days. She also stated that the extended warranty that I purchased started when the manufacturer's warranty expired. Therefore my extended warranty expired in December of 2008. So I pointed out to her that the manufacturer's warranty was actually a 1 year warranty. She said that she would need to verify this with the manufacturer. So I actually held on the line while she did in fact verify this, it was amazing! There was a problem but they fixed it so quickly, I was overjoyed! Then she said that she couldn't put in a ticket for the repair until it was changed in the system, which would take 3-5 days. I thought that was fair so I waited... and I called after 8 days. No dice, the computer wasn't updated, another ticket was put in, I waited 3-5 days. I called again, still not updated, another ticket was put in, another 3-5 days was waited. I called again... same thing! Finally I called today (after waiting 3-5 days since the last phone call of course) and was told that everyone I spoke to before was wrong, the extended warranty started the day I bought the elliptical... who would buy that! I argued... I pointed out that everyone I spoke to before said the exact opposite... I asked for a copy of the policy and was denied... I wasted a month waiting and being lied to. The representatives at Dick's No Sweat Warranty are incompetent and they'll say anything to get you off the phone as long as they don't have to deal with you. Save your money, go somewhere where they honor their warranty!
     
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Anonymous on 2009-05-17:
I hate when Dicks doesn't have a no sweat warranty
CJS on 2014-05-10:
Thank you for this review. I just purchased a treadmill from Dick's and had a sales team of THREE people brow beating me to take the No Sweat Plan. I kept saying I wasn't big on buying warranties because most are nightmares. They practically insisted I buy it which made me feel really uneasy so I asked how long I had after the treadmill purchase to get in on the No Sweat deal. They said I have 30 days and urged me to "hurry back and buy the warranty" and went on and on about how I'd be foolish not to protect my purchase. I told them I needed to research the plan first and then would come back to buy it if the results were positive. After spending the last hour or so reading poor review after poor review of this plan, I can see why they wanted me to buy it before I got home and looked up the reviews. THANKS to you and the dozens of others on multiple websites who have documented their awful experiences with Dick's NO SWEAT Protection Plan. There is no way I'm buying it!
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