Poor Customer Service
CALIFORNIA -- My husband placed an order and we waited for delivery. I called the company when there was no delivery after two weeks. The woman on the phone who claimed she was the owner (hard to believe with her attitude and lack of phone manners)was unbelievably rude. We had spent quite a bit of money (over $200) and asked her to find out what happened to the instrument. She didn't seem to believe me and asked me twice if I was sure I had not received it because it had not been returned. She seemed really unhappy to be inconvenienced and told me that she'd check into it but that if they had to reship for any reason, she would "have to" charge again for shipping. I got a little mad that she would not even check without the threat of charging me again. She became more and more pushy and I realized that I was not getting anywhere closer to getting our instrument delivered. I finally told her to cancel the order and I'd send the package back if it arrived. She started yelling, talking over me, and saying that I was "still paying for shipping!" Based on this phone call, she has serious anger management problem. I just hung up and disputed the charge on my credit card. I got an uppity email from her about a week later telling me that she had reversed the charge and that she did not want someone "like you for a customer anyway." There was also a really patronizing quote at the bottom about being nice to people. She needs to take her own advice. She must have stewed over this for the whole week. It's hard to believe someone like this can maintain a business. Run! Run as fast as you can! Find a business with the BBB symbol. BTW, my instrument never did arrive so I am not sure what happened.