HERMITAGE, TN -- I paid them up front (big mistake). Had to keep calling in order to the finally get the engine (7 weeks). Didn't come as described by the owner. They also charged a Core deposit. When I sent the core in for a refund, they never refunded the money. Have been calling for six months now. The receptionist answers, takes a message and says that Tom Sanders (the owner) will call me back, but won't give me any information. Nobody ever calls back.