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Manager Obnoxious/Pushy to Buy Something. I'm Not Trying Be Mean!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINGTON, KENTUCKY -- I am assuming this lady is a manager because she was very obnoxious, loud, way overbearing, PUSHY, and very annoying. Her description was a white female, big fully figured, kind of tall, long brown straight hair down her back, approx. 21-30 in age, bright red lipstick, dark thick black liquid eyeliner on top, and was working during the day.

Soon as me and my children walked in the Michael Kors handbag area, I looked down to look at a price tag on 1 handbag and she yelled while walking fast towards me, "oh that's a great bag, I love that bag, I'll take it off the rack so you can try it on." All while grabbing the bag I was looking at trying to take it off the rack, and talking very loud, and acting like a desperate pest. I said "no thank you I am just looking." She then said "OK, well I'm going to unhook it so you can try it on." I said "no, cause I'm just looking, thank you."

Then she preceded to follow me to each handbag, and I told her "ma'am I'm just looking today thank you." So then I went and picked up one of the green Michael Kors bags, I had my back turned towards the purse, and as soon as I went to reach for it, here comes her loud, obnoxious, annoying, rude, not listening, trying to make a sales ass, comes from behind me and snatches the handbags out of my hand and try to hurry real quick and unlock it. I was like "no thank you I am just looking around today with my children and I am not buying anything today."

So then she looked pissed, walked away then few minutes later I told her "I think I found a colorful purse I like in Fossil," which is all I usually carry, and she looked at me and turned her head and kept walking. I guess what kind of commission can she make on a $79.00 handbag versus a $398 handbag.

Well I just ignored it cause I was with my kids so then I found a brahmin handbag liked and I handed it to another girl to ring me up like 15 -30 minutes later, and she runs out from nowhere like a wilder beast and snatches the handbag out of her hand and starts to rung it up. I told her "no thank you," I do not want it because she would get the commission and the way she treated me I wasn't buying nothing from her.

Then when I was leaving I was watching her and she went and snatched some else out of another Co-worker's hand like they were a dummy and the Co-worker's wasn't saying nothing, that's what makes me think she was a manager, cause she was walking all over customers and employees. And then 2 more sets of customers was looking and she started acting like that with them. And they was looking at her like she was crazy and I was just staring like I cannot believe this. Trust me, this is so much far worse than what I am making it. If I had a video camera I would have recorded her and she would be on the TV show called ridiculous.

Hardly no one be in there when I go and the people who are in there don't want to buy nothing cause she's too rowdy and nerve racking. If they do buy something it is because they felt obligated against their free will to look and not buy. She must be desperate for commission. I don't want to go back in there because she harasses you.

They all try to sell you something. I understand that but she goes past her means and personal space to try to make a sale which actually makes a customer not want to buy something and uncomfortable to come back. I know she acts like that all the time cause I was in there a long time ago and she was doing the same thing. But this was it for me.

And I'd put $ on it that's why hardly nobody's in their shopping or LOOKING because of her and I'd put $ on it that she does everybody like this. I love Dillard's but I will bypass Michael Kors and go to fragrances and watches where the nice black lady works or to shoes where the nice older gentlemen work.

Now there's a little gay guy that works in there and a few blondes, their sweethearts and approach you in a pleasant way and ask you, "would you like to try that handbag on?" And if I say no, they say 'OK, well it's a very nice bag in our new collection and if you would like to look at it, my name is so in so.' Then they get off your ass, after doing their job. Now thy make me want to buy something. But that other lady needs to work at a prison or go to the army or something. Oh, I bet that's why those sweet non-pushy but helpful like ole' ladies down at Coach stay on that end only.

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Dillard's Sucks!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- Considering to work for Dillard's? I urge you to do your due diligence and find out the truth about working for Dillard's, make your own informed decision. It is a very hostile environment with a revolving door. This company operates solely on sales and opening credit apps, that is it. There is no customer service. It's all about SELL SELL SELL. Managers are phony and have their special associates. You will hear all the time how they are a team, like family and how they help each other out. Yeah right, team my ass.

I am an Ex-Employee of Dillard's as of 2014. The starting pay was $10/per hour which is what entices most people to apply. Training sucks. They basically teach you how to ring someone up and then throw you out on the floor. Once you graduate you are then assigned an area whether it be home, juniors, etc. and your hourly rate went up to $11/per hour.

Every week your are responsible for markdowns and moving that merchandise to a sale rack. Then new merchandise comes in and you are responsible for putting it out or I should say cramming it on a 4 way or hook etc. because it has to be put out. You are required to make your Daily SPH quota. This can be very tough especially during the weekdays when the store is dead. They want you to sell full price items and you are required to open 1 credit app. per every 40 hours you work. Making over your daily SPH does not carry over to the next day, but not making your SPH sure does.

They set you up for failure. The more sales you make the higher your SPH goes. Returns count against you, period. Based on the area that I worked in there were 9 of us total. There would be 3 or more of us on the sales floor on any given day.

The sales associates will steal other associates sales in order to make their quotas right up to literally pushing you out of the way. I saw it happen with my own eyes, no joke. If you do not meet your SPH goals they will terminate you and replace you. In my case after they terminated me they had the nerve to ask if I wanted to complete my shift, SMH really?! If you make it through it and they terminate you, you can collect unemployment. My advice: find somewhere else to work. You will be glad you did and much happier in the end.

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DO NOT WORK FOR DILLARDS!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TOLEDO, OHIO -- First of all, when I started I was never told about the Sales Per Hour (SPH) which is some ridiculous number that no one could ever achieve in the home department. And if you can't make your sales you can't transfer to another department where it may be possible to make your SPH if you want to trample all over your coworkers in order to possibly make your numbers. So when the sales associates approach you to help you they are really only trying to get the jump on another associate in order to get a sale that they are so desperate for.And I lost my job because I accidentally tried to ring up a purchase for my daughter who was using my credit card. I was accused of trying to sell myself something in order to gain a sale. Well that is the most ridiculous thing I have ever heard. The system won't let you sign in to the register and then use your own credit card for the purchase so why would I even try it? Because it was an accident after my daughter shopped around the store and came into my department to but a $9.99 cup! It was an automatic reaction to ring up her merchandise and when she slid the card the register noted that I couldn't make that purchase or something like that. And I got fired for that. I also was accused of trying to buy an item for someone with my card (because I had a discount) because after my card was denied (because their stupid company actually sent my money back to me after I paid my bill) someone else purchased the merchandise I had originally been denied. WTF???? Do not work there and you really shouldn't shop there because they deserve to go out of business.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PEARLAND, TEXAS -- I went to Dillard's to find a shirt for work. I found a shirt I thought would work, tried it on, it fit, so I bought it and went home. I washed it that evening and was planning on wearing it to work that week. After I washed it though, it wasn't long enough to tuck into my work pants so I couldn't wear it.

I returned to the store a couple of days later with my receipt to return the shirt and was told I couldn't return it if it had been washed or worn. I asked if I could talk to a manager about it so she called one over for me. I told the manager I hadn't worn it and she repeatedly accused me of lying because the shirt was wrinkled from washing it earlier in the week. She even tried to say the shirt was still wet from me just washing it so it must've been worn, but I pointed out the wet spot on the shirt was from the condensation on the water bottle of the other employee standing next to her.

She still accused me of lying about wearing the shirt. I took the shirt, left the store, and called the regional office, but received the same rude, snarky attitude from the woman there. She said she was sorry I made a bad decision that cost me money. I have never seen such a ridiculous return policy or such terrible customer service. I'm never shopping at Dillard's again and it's no wonder they're going downhill. That shirt was almost $100 and it was money I basically just threw away because I ended up not being able to wear the shirt for work and had no other use for it.

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Disgustingly Dirty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ODESSA -- Today, I went to purchase a swimsuit for an upcoming vacation. A couple of weeks ago, I had shopped for bed linens, and I happened to see a mouse run under a stack of comforters so I had misgivings about going back, but Dillard's carries a line of swimsuits I like. I found a few swimsuits to try on and was shown to the largest dressing room by a competent, friendly salesperson. When I saw the room, my first instinct was to run! I was shocked by the condition of the room! The carpet was beyond dirty. There were large dark stains all over the ugly beige/gray carpet and it was very old and worn.

The walls were dirty, had been patched where hardware had been and looked as if it hadn't been painted in years. Instead of a chair to sit in, there was a large, odd wooden box built into the corner to sit and lay clothes. There were no hardware on the wall to hang clothes hangers and honestly, there were little panty liners that people had pulled off of the swimsuits and had stuck all over the dirty walls! Gross and disgusting! It seems that Dillard's could upgrade this store simply by cleaning, painting and recarpeting and oh yes, dealing with mice infestation. This is a high volume store that does a lot of business!

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Poor Customer Relations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EASTGATE - CINCINNATI, OHIO -- Today, we decided to shop at Dillard's at Eastgate, near Cincinnati. There were two purses on sale at Dillard's, same purse as my wife purchased two months ago at full price. However, the prices marked were different. I went and saw the sales manager and she informed me that we were correct and both would be sold to us at the lower price. My wife and I looked around and picked out additional items and when we went to pay, we were told the prices would be different because the original prices were different according to the Store Manager.

When it was discovered that the original prices were indeed the same, he informed us that it did not matter what the sales manager told us, he would not approve the same price. Accordingly, I informed him we would never shop at Dillard's again since they will not honor what we were told. (Difference of $25 on a COACH purse, is not much.) What shocked me is that he told us he did not care if we never came back and Dillard's did not want our business. So much for Dillard's. Macy's and Nordstrom here we come!!

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Return Purse
StarStarStarStarStarBy -
Rating: 5/51

AURORA -- On July 20th I called Dillard's at the Aurora Mall. I wanted to speak to a manager. I was then give me the manager of handbags which is where my problem was. The lady that help me name was Chelsea on the phone. I didn't think I was going to get very far. I told her my problem. I'm not sure if she spoke it over with other managers but by the time I got to the store I was greeted with great respect and my problem was handled very quickly.

During that being said I also spoke with another store manager. Her name was Jessica. She also was aware of my problem and help to resolve the situation. Upon leaving the store I ran across another store manager - didn't remember her name so sorry - but she had the cutest little short pixie haircut. These are the people that keep me coming back to that store. Thanks again ladies. Keep up the good customer service.

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No Experience, You're not going to get hired!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIDGELAND, MISSISSIPPI -- Went for an interview. No positions open for the job I applied for but, the interviewer said there is a sales position open in jewelry, sunglasses and other accessories. Okay, so I tell her I'm interested. I filled out all the paperwork, background information... everything for the hiring process. She even walked the floor with me. Showing and explaining the job position. Gave me a sheet of information to look up and study the products I would be selling. Told me that I would receive a call within the week to set up an appointment to speak with the General Manager and complete the hiring process. I'm really excited at this point! I go home....study the products, name brands, etc..... I wait for the phone call, and I wait and waited....I waited five long weeks! I received an email....Dillard's can no longer further your application at this time........Wow! Really, I suppose I was just a number, not even a person to person call. Why didn't you give me a chance? Am I the wrong color?

MORAL OF THE STORY......If you're Caucasian you definitely won't get hired in North Park Mall(Dillard's) Waisted my time!

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Returned Gift
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Ordered slippers for my daughter for Christmas. She needed a different size, so we returned them on Dec. 26th to exchange, using the label provided. Today is Jan. 21, and I have just gotten off the phone from my second attempt to get this resolved. I was told the slippers (the ones we mailed back) were showing "in transit," in other words they had not yet received them.

The woman I spoke with seemed to think I would just have to wait until they somehow magically appeared after nearly a month. I asked to speak with a manager, which didn't happen, but after being told they didn't have the size I needed, was told I'd get a credit back, but it was going to take a while because I went through Paypal. Meanwhile, my daughter has gone a month without the only gift she really wanted, and I think I'm about to stroke out. Worst customer service and dishonest advertising regarding returns I've seen in a long time, and I will NEVER order online from Dillard's again.

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Online Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INTERNET, MISSOURI -- Placed an online order at Dillards on Sunday morning, Dec. 23. Paid for next business day shipping. Called to make sure that it would be delivered on Monday, Dec. 24th. I was told that they use FedEx (this fact wasn't disclosed on the website) and they do not ship on Sundays (UPS does) so my gifts would not be delivered until the day after Christmas (Dec. 26).

On December 26th the FedEx tracking info said that the items would be delivered by end of day on Thursday, Dec. 27th. I called and requested a refund of my shipping and was told I had to call on Thursday in case it was delivered. I asked if I could just cancel the order and was told they "could try". Thursday came, item had not been delivered and I received updates that indicated that the order was in transit and had not been cancelled. Again I called to request a refund for shipping and was told to just refuse the delivery. I explained that I had no way of knowing when the package would arrive and since it did not require a signature it was unlikely I would be able to intercept the driver to "refuse delivery".

In the meantime, the Ugg slippers that I had ordered for $100, had been reduced to $69.99. Since the items were still in transit, I asked for a price adjustment. I was told that I would have to take it to the store when it finally arrived and return it and rebuy it. Everything about this feels low brow and low budget. Disappointing on all levels.

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Dillard's Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 36 ratings and
73 reviews & complaints.
Contact Information:
Dillard's
1600 Cantrell Rd
Little Rock, AR 72201
1-800-345-5273 (ph)
www.dillards.com
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