HOUSTON, TEXAS -- I am a former Dillard's Sales Associate. I worked for the company for 1 year back in 2001. I was hired to work in Children's Shoes for an Hourly Rate of $9.50 which was good considering I was only 19 at the time, I had no idea what I had in store for me. The training was minimal to non-existent, they basically show you how to ring a sale and throw you out on the sales floor without any information on products, I was informed during orientation of my sales goal or Sales Per Hour goal. I remember it being about 85 dollars per hour that I was required to sell.
I was told that it was easy to meet your goals and the opportunities to make more money were endless by either meeting your goals and retaining your pay or exceeding your goal past a certain percentage you were to get an increase of 10% or if you fail to meet your goals a decrease in pay of 10%. At the time it did not sound very difficult to achieve. We were to get reviewed every three months to find out how our sales had been.
I was the only Full-Time associate working in my department and there were two part timers, one was terminated for stealing and the other became ill and did not return for work for several months. Which made me the only one to do stock, arrange the displays, leave the department to get change for the register, all of which should be expected of a sales associate to do when working retail, but at Dillard's none of this work matters to them and it all boils down to just pure sales numbers which determines your longevity with the company.
They also have a very strict tardy policy in which you had to enter your SSN into a computer and you could not be one second late or a LATE LATE LATE would flash all over the screen. I remember Salespeople fighting and getting upset when a salesperson was too slow to type in his or her number into the system, since there was only one computer to clock into. Some sales associates were later due to customer service representative who had to buzz you into the store took too long sometimes over 5 minutes to open the door.
This didn't matter to management if that caused you to be late you would still get charged with it, I was very lucky never to be late. There was one day I was on my way to work and witnessed a head-on collision in the parking lot, I didn't stop in fear that Dillard's would not allow me to have an excused tardy or sometimes referred to as an exception for stopping to assist (Which would have been the right thing to do). That's how strict they were on things whatever that computer says it was what you get, even if you leave for lunch early or arrive early the EARLY EARLY EARLY flashes all over the screen for everyone around the time (clock) computer to see.
I was once yelled at like a child by the store manager because I came into work early because I did not realize that the time had changed one hour back or Fall-Back rather so I reported for work as usual and the computer reported me as early so I thought there was something wrong with the system so I went to look for my Area Sales Manager who was not in her office to inform her, another sales associate had informed me that the time had changed so then there was really only about 20 minutes left for the store to open.
So I decided to clean up and put away out new shipment of shoes once I finished I proceeded to call my clients over the phone and inform them of our upcoming sales. Well while on the phone with a customer the store manager yelled at me and told me to hang up the phone and I told him I was on the phone with a customer and he said he didn't care and asked me why I am so early to work.
I told him I didn't know the time had changed and forgot to set my watch, and screamed at me with all the other associates watching and told me to clock out and get out of the store, and that Dillard's does not pay for my mistakes (at that point I was so upset if I would have got to that time clock and punched out I was prepared to quit), but the manager apologized to me and told me that I can stay and for me to please return to my department (if you're asking yourself if I wanted to quit then why didn't I just leave, well when tempers flare you pretty much do anything stupid, but I really needed the job at the time).
I was lucky to have a great Area Sales Manager and she really enjoyed having me in her department despite all sales I had brought in for Dillard's (remember I was the only Salesperson in Children's Shoes) I did not meet my sales goal on my second review and my pay was cut to $ 8.55 per hour.
So I was determined not to get another pay cut, despite me not making my goal and cutting my pay on my second review, they raised my Sales Goal to 120 dollars per hour. I was told since the back to school season was near, I took initiative and since Dillard's did not provide its Salespeople with business cards I used my own money to have cards made and Sales Flyers to send out to the many customers I had in my client book.
I tried to build a clientele just like any good salesperson would and my Area Manager would help by letting me know in advance when we would have a sale so I can make and send out my fliers. I gave my customers the option of either being contacted by phone or by mail. Those that did not want to be in my client book anymore were removed. Then management decides to add two more Salespeople to the mix two part-timers. I was fair and did not fight for Sales at that point and advised the newbies that there was no way they would achieve their Sales goals.
I was them what their goals was set for any they showed me the slip they were given with a Sales Per Hour of $140 per hour. I told them that the department itself doesn't even make that much per hour sometimes during an eight hour shift, we would have one customer for a sale of $35.00 the average price of a shoe.
I started a rotation system so that we could all have a fair chance to make a sale. When I would do the department totals from register tape the department had only made $800 for the 11 hours. The store was open for a Department SPH of $72.00 per hour so how are we supposed to make the individual goals that the set for us?
I made a chart to show to my Area Manager and she agreed that the goals were unattainable. I asked her how are the Sales Per Hour figured and I was told it's based on the Sales for that department based on an average on the gross sales of all stores in the region. Which I think is very unfair it should be based on the store and department sales that the Associate works in not all of the area stores. not all the store would get the same amount of customers.
Well sorry for all this ranting but I feel that customers should be informed about the way Dillard's treats employees and how they value you as a customer, which they really don't, all they care about is if you come in and buy and never return things and open lots of Credit Applications. Sometimes customers run into rude salespeople because the work ethics of Dillard's and how they put so much pressure on them that they become disgruntled employees (like I did).
I am not excusing that type of behavior but it becomes to a point where it became very depressing to work there. They make it seem as if it's your fault the customers are not buying and are punished accordingly. Our pep talk by the store manager over the loud speaker was SELL, SELL, SELL!!!
Sometimes this was said as customers were walking into the store. Despite making good sales during back to school at that time I was the only Salesperson on the floor. Even my manager came to ring up sales under my associate number while I helped customers. I still did not meet my inflated goal and my manager did not want to break the news that my pay was getting cut again to a mere $ 7.70 per hour.
After a year of service with the company, they lowered my sales per hour down to 72 per hour but I refused to be a part of Dillard's money games any longer and my manager told me that there if I were to not make my goals the next round that I would be terminated. So I found a job at Macy's Women's Shoes on a commission and took myself and my "Dillard's customers Clientele" with me.
The Store manager even told me that If I ever wanted to come back to Dillard's I would be more than welcome to, and that was the funniest thing I had heard all day! LOL. Of course now I am no longer in retail but I just wanted to share this insight into Dillard's and what the Salespeople there are put through on a daily basis. In my opinion they could retain employees if they just go on an all Commission basis. I had told lots of people about my horrible experience there and I will never ever shop or work there again! It was a living nightmare.
I went into a Dillard's Department Store to purchase a new outfit for a work event and during the walk from the car to the door; I had to make a mad dash through a summer downpour (the kind that pops up out of nowhere). I used my purse to cover my head and when I entered the store, I asked a sales associate for a shopping bag to place my wet purse in.
I walked around and found some items to try on, and put back the items that didn't fit. They were having a sale so I selected a few more items on impulse since they were a good price. I know how the sales at the store works, where the associates get credit for the purchases they ring up. Since the first associate was so nice to me by helping me out with my wet bag, I planned to give her all of my sales. I also have worked in retail before and understand how LP operations work, and the legalities of it.
I selected items from different areas of the women's department, and had probably 8-10 items. After encountering some pushy sales people that kept trying to take my items and "hold" at their register, I used the shopping bag to carry the selections with me, rather than have an armful of clothing that was hard to carry. I removed my purse from the bag before I did this.
On my way to the pajama department, not anywhere even near the exit, I was stopped by 3 very young associates, that said I had to come with them. I asked why, and they very blatantly accused me of shoplifting. I asked them, how could I have stolen anything, I haven't even left the store, and it's difficult to navigate shopping without something to aid in carrying purchases. "Where did you get that bag?" "From one of your associates, to hold my wet purse when I came in" I offered my wet purse to them to feel. They kept insisting for me to follow them, and I refused.
I said that I have no intention of taking their things, and explained that I wanted to credit the associate that offered me the bag since she was very helpful. I handed the girl my shopping bag and said if you want to take it to the lady that I got the bag from, I'll leave it there until I find some pajamas. They still insisted that I was shoplifting, and since I really wasn't I refused to comply to their demands.
Their threats were very loud and embarrassing to me in front of other customers, and they didn't even listen to the explanation without jumping to conclusions. When they asked the associate that gave me the bag, she said that she did, and I looked at her and said "You can thank your coworkers for losing a $300 sale for you. I appreciate your help, but I'm not going to purchase these items."
I turned and left, and one of the other associates attempted to block my way with her hands. I promptly pointed at her and said calmly, "you are not allowed to touch me, and if you prevent me from leaving, I will have a talk with your manager that I was falsely detained, and my attorney will be following up." Indignantly, the first girls sputtered, "well, don't ever come back here!" I said, "I haven't signed anything stating that I am trespassing nor banned from this location, so I'm free to come back and shop if I want to, not that I will after this episode."
I think the stores poorly train their associates and while I understand and respect their rights to prevent theft, they could use a little more judgment when it comes to who they accuse, and the methods they take when confronting a suspected shoplifter. I will be sharing this story across many internet consumer complaint boards, as I feel they are a company that could use a little change, especially in the pushy sales associates.
I understand they only make a very low wage, and their salary is based on the volume of sales, regardless of the amount of customers willing to purchase or the economic environment, hence the pushy sales and nearly ripping items out of your hands as soon as you touch it. I hope they change something, because their products are nice, but I can find comparable items elsewhere.
PLANO, TEXAS -- I bought at Bernhardt sectional sofa at Dillard's in Plano, Texas the week at Christmas in 2012. By the first week in January the chenille type fabric was disintegrating. I called the store. No One called me back. I have been given the runaround by the company. I am at my wits end and have a big piece of junk in my living room. Upon looking at other consumer websites, I see that I made a giant mistake. I guess I am disappointing in Dillard's as I always thought that I could trust them but $1300 later I realize that they do not stand by their products.
Imagine yourself walking around in your local Dillard's just browsing and taking in the sights of Fall and Christmas. Everything looks great! You find your item and walk down the aisle to find a clerk. There is one on the isle, looking at you... you see two more... making long strides to reach you from the back of the department. OK... You're greeted and asked if you needed help. Yes, you reply so you can check out. The other employees look frazzled, even tired. Little did you know, the current under the surface.
Hi. For obvious reasons I will keep myself anonymous. This is a complaint letter and a warning to all consumers/potential hires who enter Dillard's Department stores. Dillard's about 10-25 years ago, was the cream of the crop in a host of department stores in the US. Today it's a shell of its former glory.
I am a researcher by nature and training with skills used from other agencies to enhance whatever aims I seek to work on. I currently work at Dillard's because I wanted to train up into management and become what they call an AMIT (Assistant Manager in Training). So, if you're a customer coming in this is for you. Here is some insight into what we have to deal within 2008.
In 2008, Dillard's outlook and business practices put us in great economic peril. After talking with many employees of various lengths of employment at Dillard's only one thing can be said of its owners and financiers. "GET OUT!" Why? They would say... and they would be right. They hold all the cards and your pocketbook in their hands. The owners at this point are the Dillard children. Mind you, Senior passed one some years ago, and he will be missed.
Years ago Dillard's stock was not almost worthless to employees it had some pride in it. Now, our stock portfolios are nothing but dust in the wind. It would have been more fitting and profitable to have buried your money in a jar than to invest in this company. Don't believe me? Look up DDS the ticker symbol for Dillard's. I'm lucky. I can move on, but those who invested whole carriers in this store are decimated. Thus you see ghostly forms moving among the Dillard's isles.
Next comes Credit. Oh No! Not that, you say! Yes credit. We have to ask for it; Dillard's rewards etc. whatever. Here is the deal. We get penalized if we don't get any credit. I don't care if you're approved or not it's the applying process that counts. We still get a check mark for your trying.
Beware of upgrades, it's like any card company they send you another one. Then you might have two accounts. Bad! GE owns your card not Dillard's. They squeeze Dillard's for more cash, then Dillard's squeezes us. You might as well go to the blood bank. Now. There are good things about the card once you have it, especially if you have an elite. They are offering more incentives with this economy so watch for sales. Like most department stores, you can find great deals right now. (Plug) I still hate the card thought, and so do all employees.
If you're looking to hire into Dillard's, Don't. There is not an HR department, period. Open door policy will get you canned. You're totally at the mercy of the OPS Manager and the Store Manager. If you're lucky you work for a great ASM that watches out for you. You are very, very lucky if you have a great OPS manager, one that can slow down the revolving door of Dillard's.
This company goes through a lot of people. Some are immature, some are thieves, but by and large most come to work. Then they learn the truth about how the long term policies of this company will affect them. Right now I get to work all of December with no weekend off. Merry Christmas. Right! Thanksgiving - that was a blip on the radar. See you on Black Friday.
That pile of white dust on the ground is my soul. All else has been drained. Thus more ghost on the isles. Where is management you say? What can they do to help? Well a lot is in their hands. Most managers do manage business but do not however manage employees very well. Those who have great HR skills or training are what I call cream of the crop. They see what's happening to the company and to the moral of the employees. If you are an ops manager or asm get some HR training. Please. It really does work.
FYI. Corporate does not have one. Why? Well we have had some management problems - some which bend the rules quite a bit. So, people called. No HR please leave a name and number with your complaint. Uh?! What? What happens there is called trickle down. Same thing for those who know it has ** rolls downhill. Usually it ends up in your lap again, and now you have eye boring into your head. Seen it, heard it in the store. We have no recourse, where are the checks and balances of this company. The court system apparently just look up Dillard's DDS for any news and it brings up the lawsuits. What a waste.
Last, Dillard's return policy is 30 days except for registered brides. If you wore it, slept in it, smoked around it, it will not be returned. Washing does change the fabric, so I'm warning you here again, i.e. The notes on the back of the receipt and on the stands state the 30 day policy about returns. Please, I may be tired of Dillard's but I'm not stupid.
FYI returns are allowed before thirty days, please don't forget to keep your receipts and the pop (yellow labels) and bags. Make it easy on yourself and for me. OK. Little know thing about returns. Returns for employee sucks. Even if it's not from our store. Returns mean forced inventory. We have to sell that much more for the day to counter that returns effects.
If I have to sell $1000 today to meet budget for my area and you return $200 dollars' worth of stuff, then I have to sell $1200. Yes it does count against the department. If you return an item, it also counts against the person that sold it to you. That's why I ask a lot of questions about colors, matching etc. to lessen that chance of a return, so how can you help us? Bring in a sample of what you're trying to match within a room or with a dress. The less guessing the better. Don't tell me its avocado green, when that may have 10 different shades of color.
So, what does returns do besides make us sink into the ground? Well that affects our SPH. What is that? All Dillard's sales people have SPH (Sales per hour). They must sell between $85 to $200 an hour. A lot depends on your area of assignment. With the current state of the economy lots of us are not making it. When you don't make it your pay is cut. Yes cut, and if its cut enough you lose your job. Speaking of losing the job did you take a look at the Dillard's stock yet? Give me a note and I'll sing ya a dirge. Anyone for a slightly used beat-up old company (remodeling encouraged)?
SAN ANTONIO, TEXAS -- Considering to work for Dillard's? I urge you to do your due diligence and find out the truth about working for Dillard's, make your own informed decision. It is a very hostile environment with a revolving door. This company operates solely on sales and opening credit apps, that is it. There is no customer service. It's all about SELL SELL SELL. Managers are phony and have their special associates. You will hear all the time how they are a team, like family and how they help each other out. Yeah right, team my ass.
I am an Ex-Employee of Dillard's as of 2014. The starting pay was $10/per hour which is what entices most people to apply. Training sucks. They basically teach you how to ring someone up and then throw you out on the floor. Once you graduate you are then assigned an area whether it be home, juniors, etc. and your hourly rate went up to $11/per hour.
Every week your are responsible for markdowns and moving that merchandise to a sale rack. Then new merchandise comes in and you are responsible for putting it out or I should say cramming it on a 4 way or hook etc. because it has to be put out. You are required to make your Daily SPH quota. This can be very tough especially during the weekdays when the store is dead. They want you to sell full price items and you are required to open 1 credit app. per every 40 hours you work. Making over your daily SPH does not carry over to the next day, but not making your SPH sure does.
They set you up for failure. The more sales you make the higher your SPH goes. Returns count against you, period. Based on the area that I worked in there were 9 of us total. There would be 3 or more of us on the sales floor on any given day.
The sales associates will steal other associates sales in order to make their quotas right up to literally pushing you out of the way. I saw it happen with my own eyes, no joke. If you do not meet your SPH goals they will terminate you and replace you. In my case after they terminated me they had the nerve to ask if I wanted to complete my shift, SMH really?! If you make it through it and they terminate you, you can collect unemployment. My advice: find somewhere else to work, you will be glad you did and much happier in the end.
LEXINGTON, KENTUCKY -- I am assuming this lady is a manager because she was very obnoxious, loud, way overbearing, PUSHY, and very annoying. Her description was a white female, big fully figured, kind of tall, long brown straight hair down her back, approx. 21-30 in age, bright red lipstick, dark thick black liquid eyeliner on top, and was working during the day.
Soon as me and my children walked in the Michael Kors handbag area, I looked down to look at a price tag on 1 handbag and she yelled while walking fast towards me, "oh that's a great bag, I love that bag, I'll take it off the rack so you can try it on." All while grabbing the bag I was looking at trying to take it off the rack, and talking very loud, and acting like a desperate pest. I said "no thank you I am just looking." She then said "OK, well I'm going to unhook it so you can try it on." I said "no, cause I'm just looking, thank you."
Then she preceded to follow me to each handbag, and I told her "ma'am I'm just looking today thank you." So then I went and picked up one of the green Michael Kors bags, I had my back turned towards the purse, and as soon as I went to reach for it, here comes her loud, obnoxious, annoying, rude, not listening, trying to make a sales ass, comes from behind me and snatches the handbags out of my hand and try to hurry real quick and unlock it. I was like "no thank you I am just looking around today with my children and I am not buying anything today."
So then she looked pissed, walked away then few minutes later I told her "I think I found a colorful purse I like in Fossil," which is all I usually carry, and she looked at me and turned her head and kept walking. I guess what kind of commission can she make on a $79.00 handbag versus a $398 handbag.
Well I just ignored it cause I was with my kids so then I found a brahmin handbag liked and I handed it to another girl to ring me up like 15 -30 minutes later, and she runs out from nowhere like a wilder beast and snatches the handbag out of her hand and starts to rung it up. I told her "no thank you," I do not want it because she would get the commission and the way she treated me I wasn't buying nothing from her.
Then when I was leaving I was watching her and she went and snatched some else out of another Co-worker's hand like they were a dummy and the Co-worker's wasn't saying nothing, that's what makes me think she was a manager, cause she was walking all over customers and employees. And then 2 more sets of customers was looking and she started acting like that with them. And they was looking at her like she was crazy and I was just staring like I cannot believe this. Trust me, this is so much far worse than what I am making it. If I had a video camera I would have recorded her and she would be on the TV show called ridiculous.
Hardly no one be in there when I go and the people who are in there don't want to buy nothing cause she's too rowdy and nerve racking. If they do buy something it is because they felt obligated against their free will to look and not buy. She must be desperate for commission. I don't want to go back in there because she harasses you.
They all try to sell you something. I understand that but she goes past her means and personal space to try to make a sale which actually makes a customer not want to buy something and uncomfortable to come back. I know she acts like that all the time cause I was in there a long time ago and she was doing the same thing. But this was it for me.
And I'd put $ on it that's why hardly nobody's in their shopping or LOOKING because of her and I'd put $ on it that she does everybody like this. I love Dillard's but I will bypass Michael Kors and go to fragrances and watches where the nice black lady works or to shoes where the nice older gentlemen work.
Now there's a little gay guy that works in there and a few blondes, their sweethearts and approach you in a pleasant way and ask you, "would you like to try that handbag on?" And if I say no, they say 'OK, well it's a very nice bag in our new collection and if you would like to look at it, my name is so in so.' Then they get off your ass, after doing their job. Now thy make me want to buy something. But that other lady needs to work at a prison or go to the army or something. Oh, I bet that's why those sweet non-pushy but helpful like ole' ladies down at Coach stay on that end only.
THE VILLAGE, ARIZONA -- Let's get started! For about 7 months I was an employee at a Brand New Dillard's in Arizona, I'll say it was the one at the new outdoor mall / Village. I was originally hired for fragrances. My first manager surprisingly was barely able to walk and chew gum at the same time better yet manage 30-40 people. I thought it was weird that they would have 8-10 people work in one section of a department, i.e. one register. Supposedly I was to make $145 an hour in sales. We were lucky if we had 900 dollars in sales all day, split between everyone working from open till close.
People (mainly one lady who was a “pacesetter”) would bicker, fight and steal sales to be number 1 leading to a very tense work environment. They kept me in this area for 4 months even though I was consistently under my sales goal and had no chance of making it for a raise. But every morning at our “meeting” (i.e. propaganda BS) we were told to expect a BIG DAY and OPEN CREDIT APPS!!! That seemed to be even bigger than selling merchandise.
Every day they talked, like they were brainwashed, about how the customer needs the Dillard's card and to sign up at least one a week. Always ask if they'd like to redeem their reward points! You only have to spend $1000 dollars at Dillard's and you get a $10 off coupon on your next purchase if you use your Dillard's Card. Credit app this, credit app that, hell we even had to go to Credit College if you didn't open 1 a month to learn how to push these cards on people.
At 1 “Credit College” our manager said that we need to get them to sign up for the card any way possible. When asked by an employee “if you were a customer would you sign up for one”, his answer was “no way, the rates are way too high”. Hmmm… wasn't this the magical card that gets people to spend more at our store even when they don't have the money to pay for the merchandise. If it's so great why wouldn't you sign up (maybe a 19-27% rate depending on the card might have something to do with that).
Anyway, after Inventory (scanning and counting everything in the store) there was plenty of firings and layoffs for just about any small reason you can think of. A week or two later they started hiring more people back, and they were getting paid less than the people that opened the store. Easy to see what's happening here!
After inventory, I was told that I was being moved into another department because I wasn't hitting my sales goal even though I still had 2 months to my review. I started my first day in the new department and my training consisted of “F1, F1, and F1, We need you on markdowns.” I wasn't shown the layout, wasn't told about the merchandise I was selling, wasn't told about the history of the brand names, nothing. I've never done retail before and I'm supposed to sell some guy clothes and answer questions on it shrinking, what material it's made with, i.e. Also, now my sales goal jumped to $177 an hour. Great, that'll be easy. If I could actually sell first.
I worked mornings so the first 15 minutes we have our “Credit App speech and Show and Tell”, good thing we're all adults. Then a good hour of maybe 1 or 2 shoppers in the whole department while I have to open the register, recover the mess from the night before, back-stock and move/organize any new merchandise that was unloaded this morning and more.
Now at about Noon-1 o'clock, the second shift gets in, time to beat them to a sale! Then, the manager of Men's, who resembles a dorky meerkat with bad intentions, would give me a project. “Organize the stockroom, fold and hang all this merchandise, go upstairs and grab hangars or whatever”. Why? It's a little difficult to sell your overpriced no-named clothes when I'm in the backroom sweating and hanging up these ugly shirts. Why would a store order such a ridiculous amount of big, thick oversize jackets and ugly grandpa long sleeve shirts in Arizona anyway? Beats Me.
Either way, it was an easy job if you could find something to fold or something else to waste time, like figuring out what you got paid per hour/second/millisecond (it was worse than watching grass grow) until your lunch or closing time.
I was let go for a stupid reason that many other employees were getting away with scot-free, it's something that was done by most of the women working in ladies shoes, most of the women working in the women's department, and a few of the managers that I knew about. They would take and use merchandise for the day or even just keep the merchandise, basically skimming from the company. 2 women I knew would walk into work wearing their shoes and then put on a fresh pair of shoes from the stockroom of women's shoes (L & D).
I've also seen them buying 75% off shoes and switching them with a full-price pair of new shoes while keeping the old box (L&D again). The cosmetics manager would snatch up testers, samples and damaged (yeah, damaged) goods (R). There were affairs and hook-ups going on between managers/associates and even managers/managers (too many to name). Managers would talk behind your back, or give out non-sense schedules to make you want to quit so they don't risk paying unemployment.
Also, hiring new people at cheaper hourly rates rather than keeping the old employees. You know, the ones that unloaded the trucks, opened the store and ran their inventory for them. They worked/scheduled too many people in one area so that it's a fight to get a sale, making the whole day tense.
The few positions that do have commission have no chance of getting close to making any; they're always in the negative for commissions. When people do get close to hitting commission more than once, they hire more people to make getting sales harder and harder so they don't have to pay a commission bonus of $100-$300 a month. But don't think that's it. If you don't hit your SPH then you're treated as lazy and not a team-player. Basically treating you like an expendable idiot unless you bow and cater to their egos, and even then you're just buying time.
When I started there were about 35 people in cosmetics and 30-35 in Men's. Now there are about 15-17 in Cosmo and 10 in men's. If that's not a horrible turnover rate, I don't know what is. And it's roughly the same with the other departments.
I can say that I will never work in retail again, just because of this terrible experience of working in this horrible company. The only person there that had and still has my respect is the top General Manager of the store. He's a great guy that I think got caught up in a bad company and just has to wake up and smell the coffee. Anyway, this company is sinking faster than a brick in water and I can't wait to see it be bought out and finished. Hope this rant helps you to pick any other place to work besides Dillard's. I will never go there for anything again and I tell everyone I know not shop at a store that doesn't care for its employees or even their customers.
TEMPLE, TEXAS -- Initially, my mother went into Dillard's Temple TX to return a t-shirt that had been previously purchased for me, while I was shopping in another store. She met me in the parking lot and told me that the manager she spoke with had denied the return because it was beyond 90 days. She further stated how arrogant and rude that person had been towards her. She told me his demeanor was not commensurate with him having been a supervisor. She also said he did not have on a name tag when she spoke with him. I decided to go in myself and try to speak with someone about the return.
I spoke with a lady who told me that because the sale was older than 90 days that I needed to speak with her supervisor. The person that was the supervisor, ** (I believe **) came out and looked briefly at the item and told the lady "I already said no to that." He then decided to acknowledge me standing there and said "I'm not going to do it." I tried to ask him why he couldn't be more reasonable and he waved his arms at me and said "I said no, I've decided." He was in fact very sarcastic and arrogant.
I asked to speak to his superior and he said "there is no one above me." I questioned that there was no one above him and he told me I would have to speak with someone at corporate. He said "my name is ** go to Dillards.com." I asked him to write down his name and contact information for corporate. He then became very belligerent and said "I'm done arguing with you." He then walked off and had a police officer that was working security escort me to the door. I was basically treated like a criminal for trying to return a brand new item with the tags on it, a black pocket t-shirt.
I discovered later on that the subject ** was not the store manager but rather the assistant manager. I returned to the store 2 days later and spoke with ** the store manager. I complained about how arrogant her assistant had been. She had a very arrogant tone as well and kept saying "are you going to let me finish," while I was trying to carry on a conversation with her. Finally she said "I'll handle it." I tried to tell her more about how poorly I was treated as a customer and she raised her voice and said "I said I'd handle it," like she didn't want to hear anything else I had to say.
It was clear to me based on the way she was acting that she didn't really intend to do anything. I left the store and do not intend to shop at Dillards ever again. They're willing to try to humiliate and lose a customer of over twenty years over a 10 dollar return. I'll shop at JC Penney. At least they care about customer service and treat customers with dignity and respect.
I understand that stores have policies. I would not have asked to go above the assistant supervisor if he had not been so arrogant and disrespectful toward me. It wasn't about the return at the point I asked to speak with the assistant supervisor's superior, it was about respect for the customer. When I initially sought the return I believed that they might accept it for customer service reasons and not be so dogmatic about the policy.
TULSA, OKLAHOMA -- Went to Dillard's in Tulsa, OK. Purchased furniture due to a one year free interest Dillard's GE Credit Card. We have excellent credit. Score is high as can get. Got a letter from Dillard's GE credit card second month saying payment was late. No problems like that with any other credit card since mailed the payment off 10 days before date due. Then in two more months got a bill from GE saying they never got that months payment. Charged late fees and 28% interest charges. Never late on any other credit cards. Never had a payment sent off that they didn't get. This is a scam to charge late fees and high interest charges.
If you use Dillard's GE credit card then you best go to the closest Dillard's store to make your payments. We went ahead and had to take funds out of our saving account to pay off the furniture, because GE said once your late then they charge high interest rates until the balance is paid off. We paid it off at Muskogee, OK Dillard's.
GLENDALE, ARIZONA -- I purchased a bathing suit on July 2nd, and returned it on July 7th with the tags still on and never worn. I returned it because the bathing suits had gone on sale on July 5th for 40% off. I was told the policy was that I could not return it, and then rebuy it at the sale price because that was a price adjustment. I said there is no price adjustment. I am returning the suit, and then will purchase a suit.
This went on for perhaps 10 minutes with a supervisor being called in. The supervisor said the suit had to go on the floor for 24 hours in order to be repurchased. I looked at her and said so if another woman comes along in 5 minutes and wants to buy the suit you're going to tell her: "No, sorry, you have to wait 24 hour to buy this?" I got the sale price.
After many years of shopping at Dillard's, may I tell you how very disgusted and annoyed I was with the treatment/and or policy of the store. I waited a very long time to write this, three weeks, to see if I cooled down. I have but am still quite annoyed at the lack of respect shown to a customer, whether a new one or one of many years standing.