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My Experience As A Dillard's Sales Associate
Posted by Rub82 on 12/30/2008
HOUSTON, TEXAS -- I am a former Dillard's Sales Associate I worked for the company for 1 year back in 2001. I was hired to work in Children's Shoes for an Hourly Rate of $9.50 which was good considering I was only 19 at the time, I had no idea what I had in store for me. The training was very minimal to non-existent, they basically show you how to ring a sale and throw you out on the sales floor without any information on products, I was informed during orientation of my sales goal or Sales Per Hour goal. I remember it being about 85 dollars per hour that I was required to sell. I was told that it was easy to meet your goals and the opportunities to make more money were endless by either meeting your goals and retaining your pay or exceeding your goal past a certain percentage you were to get an increase of 10% or if you fail to meet your goals a decrease in pay of 10%. At the time it did not sound very difficult to achieve. We were to get reviewed every three months to find out how our sales had been.

I was the only Full-Time associate working in my department and there were two part timers, one was terminated for stealing and the other became ill and did not return for work for several months. Which made me the only one to do stock, arrange the displays, leave the department to get change for the register, all of which should be expected of a sales associate to do when working retail, but at Dillard's none of this work matters to them and it all boils down to just pure sales numbers which determines your longevity with the company. The also have a very strict tardy policy in which you had to enter your SSN into a computer and you could not be one second late or a LATE LATE LATE would flash all over the screen, I remember Salespeople fighting and getting upset when a salesperson was too slow to type in his or her number into the system, since there was only one computer to clock into. Some sales associates were later due to customer service representative who had to buzz you into the store took too long sometimes over 5 minutes to open the door.

This didn't matter to management if that caused you to be late you would still get charged with it, I was very lucky never to be late there was one day I was on my way to work and witnessed a head-on collision in the parking lot, I didn't stop in fear that Dillard's would not allow me to have an excused tardy or sometimes referred to as an exception for stopping to assist (Which would have been the right thing to do) that's how strict they were on things whatever that computer says it was what you get, even if you leave for lunch early or arrive early the EARLY EARLY EARLY flashes all over the screen for everyone around the time (clock) computer to see. I was once yelled at like a child by the store manager because I came into work early because I did not realize that the time had changed one hour back or Fall-Back rather so I reported for work as usual and the computer reported me as early so I thought there was something wrong with the system so I went to look for my Area Sales Manager who was not in her office to inform her, another sales associate had informed me that the time had changed so then there was really only about 20 minutes left for the store to open.

So I decided to clean up and put away out new shipment of shoes once I finished I proceeded to call my clients over the phone and inform them of our upcoming sales. Well while on the phone with a customer the store manager yelled at me and told me to hang up the phone and I told him I was on the phone with a customer and he said he didn't care and asked me why I am so early to work. I told him I didn't know the time had changed and forgot to set my watch, and screamed at me with all the other associates watching and told me to clock out and get out of the store, and that Dillard's does not pay for my mistakes. (at that point I was so upset if I would have got to that time clock and punched out I was prepared to quit) but the manager apologized to me and told me that I can stay and for me to please return to my department. (if your asking yourself if I wanted to quit then why didn't I just leave, well when tempers flare you pretty much do anything stupid, but I really needed the job at the time) I was lucky to have a great Area Sales Manager and she really enjoyed having me in her department despite all sales I had brought in for Dillard's (remember I was the only Salesperson in Children's Shoes) I did not meet my sales goal on my second review and my pay was cut to $ 8.55 per hour.

So I was determined not to get another pay cut, despite me not making my goal and cutting my pay on my second review, they raised my Sales Goal to 120 dollars per hour, I was told since the back to school season was near, I took initiative and since Dillard's did not provide it's Salespeople with business cards I used my own money to have card's made and Sales Flyers to send out to the many customers I had in my client book, I tried to build a clientèle just like any good salesperson would and my Area Manager would help by letting me know in advance when we would have a sale so I can make and send out my fliers, I gave my customers the option of either being contacted by phone or by mail, those that did not want to be in my client book anymore were removed. Then management decides to add two more Salespeople to the mix two part-timers. I was fair and did not fight for Sales at that point and advised the newbies that there was no way they would achieve their Sales goals.

I was them what their goals was set for any they showed me the slip they were given with a Sales Per Hour of $140 per hour, I told them that the department itself doesn't even make that much per hour sometimes during an eight hour shift we would have one customer for a sale of $35.00 the average price of a shoe, I started a rotation system so that we could all have a fair chance to make a sale, When I would do the department totals from register tape the department had only made $800 for the 11 hours the store was open for a Department SPH of $72.00 per hour so how are we supposed to make the individual goals that the set for us, I made a chart to show to my Area Manager and she agreed that the goals were unattainable. I asked her how are the Sales Per Hour figured and I was told it's based on the Sales for that department based on an average on the gross sales of all stores in the region. Which I think is very unfair it should be based on the store and department sales that the Associate works in not all of the area stores. not all the store would get the same amount of customers.

Well sorry for all this ranting but I feel that customers should be informed about the way Dillard's treats employees and how they value you as a customer, which they really don't all they care about is if you come in and buy and never return things and open lots of Credit Applications, sometimes customers run into rude salespeople because the work ethics of Dillard's and how they put so much pressure on them that they become disgruntled employees (like I did) I am not excusing that type of behavior but it becomes to a point where it became very depressing to work there. They make it seem as if it's your fault the customers are not buying. and are punished accordingly. Our pep talk by the store manager over the loud speaker was SELL, SELL, SELL!!!

Sometimes this was said as customers were walking into the store. Despite making good sales during back to school at that time I was the only Salesperson on the floor even my manager came to ring up sales under my associate number while I helped customers I still did not meet my inflated goal and my manager did not want to break the news that my pay was getting cut again to a mere $ 7.70 per hour after a year of service with the company, they lowered my sales per hour down to 72 per hour but I refused to be a part of Dillard's money games any longer and my manager told me that there if I were to not make my goals the next round that I would be terminated, So I found a job at Macy's Women's Shoes on a commission and took myself and my "Dillard's customers Clientèle" with me.

The Store manager even told me that If I ever wanted to come back to Dillard's I would be more than welcome to, and that was the funniest thing I had heard all day! lol of course now I am no longer in retail but I just wanted to share this insight into Dillard's and what the Salespeople there are put through on a daily basis, In my opinion they could retain employees if they just go on a all Commission basis. I had told lots of people about my horrible experience there and I will never ever shop or work there again! it was a living nightmare.
     
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Posted by madconsumer on 2008-12-30:
still mad about this 7 years later?
Posted by rub82 on 2008-12-30:
Posted by rub82 on 2008-12-30:
lol No I am not mad, just saw there was a discussion about this topic so I decided to write about my experience working for the company
Posted by MRM on 2008-12-30:
Thank you "Rub82" for sharing with your loyal readers about your employment experience with Dillards. As a hard working person yourself, you will have no problem obtaining a high salary career.
Posted by Ponie on 2008-12-30:
I read as far as not knowing about the time change. That was enough for me. Grimm's Fairy Tales are interesting years later, not these ramblings.
Posted by Anonymous on 2008-12-30:
It sounds like Dillards has an excellent pay cut policy in place. rub82, you sure lasted longer than I ever would have under those conditions.
Posted by bargod on 2008-12-30:
Good stuff, Rub82. Sounds like Dillards lost a valuable employee. Their loss,your gain. Don't worry about some of these other chirpies here I think they just all got lumps of coal for xmas and their still bitter.
Posted by Anonymous on 2008-12-30:
Geez people...stop being so dang critical of everything you read on here!
We see complaint after complaint from Dillard's customers about the awful service they receive, then an ex employee comes on confirms what we see from the customer side, and he/she is belittled? Get over yourselves already.

Posted by Slimjim on 2008-12-30:
I can't be so sure what happened to one employee at one location 7 years ago really has any bearing on applying to work at any random Dillards today.
Posted by chrissypaiz on 2009-03-02:
I currently work for dillards and even though i have not had the unfortunate experience of having a pay cut everything she says does happen.
Posted by debo12 on 2013-04-24:
Sad to say I work there now and its still the same
Posted by boojum 121212 on 2013-04-26:
just started with this company two weeks ago and I am experiencing exactly what she is talking about. never seen morale so low in a place of employment before.... everyone was telling me how bad it was on my first day there!!! no training.. no ethics... it's pretty bad.
Posted by Fluttershyy on 2013-05-31:
Nothing's changed. All the employees hate working there, and the rate of turnover is ridiculously high.
Posted by Marie Lovers on 2013-06-20:
I worked there for 3 year, It was horrible that hell, please do not work there.
Posted by Lisa5938 on 2013-07-11:
Just a question? Is there an incentive for catching shoplifters? My daughter accidently had 2 kids dresses hooked on her back purse. The sales person never commented as she paid for the clothes she had decided on. Even followed her on the escalator. My daughter was arrested... She wasn't hiding anything .... She did not see them... All they had to do was comment
Posted by becky512 on 2013-08-07:
all the negative comments are true about this horrible place. I still work for them and it is a cut throat place to work. there are constant arguments between employees because you have to fight for sales. it gets to the point where customers do no want to be bothered by these sharks. It's either be a hard working slave who does all the folding clean up etc. or be the one everyone hates to keep a decent pay.
Posted by Robin on 2013-08-08:
I worked at Dillards my first job out of college. That was in 1987 and it was the worst job I have ever had. I am so sorry to see that nothing has changed in over 25 years. It was a horrible place to work then - associates were treated like slaves while upper management kept acquiring.
Posted by malgosia on 2013-08-30:
I am working at Dillards for 2 months now... I hate go to work......

Posted by Chris on 2013-09-18:
Unfortunately, This article is still very true to this very day! I ma new at Dillard's, and I am already experiencing all of the things that the article discusses. The company really truly is all about their money and could care less about employees or reducing their very high turnover rate !
Posted by Desiree on 2013-09-19:
I've been at Dillards for about a year now. I hate my job so much. As if its not enough pressure to work, go to school, be mom and wife. These people think my life is ONLY about them. The pressure is unrealistic. It's so sad to see these managers. They really think they are something.
Posted by Jane Doe on 2013-10-08:
Your word is creative, If you focus on negative , negative will be your experience. Like Bob Marley said " Complaining is prayers to the devil"
Posted by Tam on 2013-11-07:
I had no idea! Thank you for sharing your experience. It was very enlightening.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Do not buy furniture at Dillards
Posted by Susieoli on 01/27/2013
PLANO, TEXAS -- I bought at Bernhardt sectional sofa at Dillards in Plano, Texas the week at Christmas in 2012. By the first week in January the chenille type fabric was disintegrating. I called the store. No One called me back. I have been given the run around by the company. I am at my wits end and have a big piece of junk in my living room. Upon looking at other consumer websites, I see that I made a giant mistake. I guess I am disappointing in Dillards as I always thought that I could trust them but $1300 later I realize that they do not stand by their products.
     
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Posted by trmn8r on 2013-01-27:
That is a rude wake up call, no doubt about it.
Posted by At Your Service on 2013-01-27:
Was Dillard's the manufacturer or was it Bernhardt?
Posted by Obsfucation on 2013-01-28:
This furniture is a month old and showing problems? I'd be standing in the store screaming.
Posted by pat.h00851 on 2013-01-31:
totally agree about dillards. they aren't nice.
Posted by Martha Kertz on 2013-06-25:
Thanks I will not buy furniture there!
Posted by Realistic on 2013-06-29:
To put this in context, you paid 1300 for a Bernhardt...that seems a bit off! I thought that brand was far more on the higher end..even the bottom of the line. Don't blame on dillards but the manufacturer
Posted by Brian Holloway on 2013-08-18:
I purchased a Bernhardt leather sectional from Macy's and paid about $3000. It was a beautiful sofa that was supposed to be leather. After about a year, all leather started peeling off. Seems that this is common with Bernhardt leather sofas. After doing some research, I found out that what I purchased was not leather but a thin material that is mixed and applied to some kind of substrate. I believe the process / product is called "bicast" leather. After 1 year, the sofa is total junk. Don't buy Bernhardt products - they're total junk!!
Posted by Trish on 2014-01-26:
I bought a Bernhardt couch, chair and ottoman from Dillard's ten years ago. Still have it.. It has been the best couch I have ever purchased. I was looking to purchase a Bernhardt from Dillard's once again since mine has held up so well. Now I'm wondering if their not made as well. Thanks for the info.
Posted by Nancy B on 2014-02-08:
Bicast was a fad a majority of leather manufacturers used. They don't use it now. It didn't hold up. Bernhart is an excellent quality company and if someone got a sectional for $1300. That's a great deal. Questions to ask. Do you have animals or children? Don't buy cloth.
Dillard's has stood buy their products. Obviously they have only called salesmen. Ask for the district quality controller. I had purchased a Natuzzi Bicast that did not hold up. Dillard's stood behind their product and exchanged the couch because of the known defect.
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Rant of Dillards
Posted by Cmo on 05/05/2008
THE VILLAGE, ARIZONA -- Let’s get started! For about 7 months I was an employee at a Brand New Dillard’s in Arizona, Ill say it was the one at the new outdoor mall / Village. I was originally hired for fragrances. My first manager surprisingly was barely able to walk and chew gum at the same time better yet manage 30-40 people. I thought it was weird that they would have 8-10 people work in one section of a department, i.e. one register. Supposedly I was to make $145 an hour in sales. We were lucky if we had 900 dollars in sales all day, split between everyone working from open till close. People (mainly one lady who was a “pacesetter”) would bicker, fight and steal sales to be number 1 leading to a very tense work-environment. They kept me in this area for 4 months even though I was consistently under my sales goal and had no chance of making it for a raise. But every morning at our “meeting” (i.e. propaganda BS) we were told to expect a BIG DAY and OPEN CREDIT APPS!!! That seemed to be even bigger then selling merchandise. Everyday they talked, like they were brainwashed, about how the customer needs the Dillard’s card and to sign up at least one a week. Always ask if they’d like to redeem their reward points! You only have to spend $1000 dollars at Dillard’s and you get a $10 off coupon on your next purchase if you use your Dillard’s Card. Credit app this, credit app that, hell we even had to go to Credit College if you didn’t open 1 a month to learn how to push these cards on people.

At 1 “Credit College” our manager said that we need to get them to sign up for the card any way possible. When asked by an employee “if you were a customer would you sign up for one”, his answer was “no way, the rates are way too high”. Hmmm…….wasn’t this the magical card that gets people to spend more at our store even when they don’t have the money to pay for the merchandise. If it’s so great why wouldn’t you signup (maybe a 19-27% rate depending on the card might have something to do with that). Anyway, after Inventory (scanning and counting everything in the store) there was plenty of firings and layoffs for just about any small reason you can think of. A week or two later they started hiring more people back, and they were getting paid less then the people that opened the store. Easy to see what’s happening here!

After inventory, I was told that I was being moved into another department because I wasn’t hitting my sales goal even though I still had 2 months to my review. I started my first day in the new department and my training consisted of “F1, F1, and F1, We need you on markdowns.” I wasn’t shown the layout, wasn’t told about the merchandise I was selling, wasn’t told about the history of the brand names, nothing. I’ve never done retail before and I’m supposed to sell some guy clothes and answer questions on it shrinking, what material it’s made with, i.e. Also, now my sales goal jumped to $177 an hour. Great that’ll be easy. If I could actually sell first. I worked mornings so the first 15 minutes we have our “Credit App speech and Show and Tell”, good thing we’re all adults. Then a good hour of maybe 1 or 2 shoppers in the whole department while I have to open the register, recover the mess from the night before, back-stock and move/organize any new merchandise that was unloaded this morning and more. Now at about Noon-1 o’clock, the second shift gets in, time to beat them to a sale! Then, the manager of Men’s, who resembles a dorky meerkat with bad intentions, would give me a project. “Organize the stockroom, fold and hang all this merchandise, go upstairs and grab hangars or whatever”. Why? It’s a little difficult to sell your overpriced no-named clothes when I’m in the backroom sweating and hanging up these ugly shirts. Why would a store order such a ridiculous amount of big, thick oversize jackets and ugly grandpa long sleeve shirts in Arizona anyway? Beats Me.

Either way, it was an easy job if you could find something to fold or something else to waste time, like figuring out what you got paid per hour/second/millisecond (it was worse then watching grass grow) until your lunch or closing time.

I was let go for a stupid reason that many other employees were getting away with scot-free, its something that was done by most of the women working in ladies shoes, most of the women working in the women’s department, and a few of the managers that I knew about. They would take and use merchandise for the day or even just keep the merchandise, basically skimming from the company. 2 women I knew would walk into work wearing their shoes and then put on a fresh pair of shoes from the stockroom of women’s shoes (L & D). I’ve also seen them buying 75% off shoes and switching them with a full-price pair of new shoes while keeping the old box (L&D again). The cosmetics manager would snatch up testers, samples and damaged (yeah……….damaged) goods (R). There were affairs and hook-ups going on between managers/associates and even managers/managers (too many to name). Managers would talk behind your back, or give out non-sense schedules to make you want to quit so they don’t risk paying unemployment. Also, hiring new people at cheaper hourly rates rather then keeping the old employees. You know, the ones that unloaded the trucks, opened the store and ran their inventory for them. They worked/scheduled too many people in one area so that it’s a fight to get a sale, making the whole day tense.

The few positions that do have commission have no chance of getting close to making any; they’re always in the negative for commissions. When people do get close to hitting commission more then once, they hire more people to make getting sales harder and harder so they don’t have to pay a commission bonus of $100-$300 a month. But don’t think that’s it. If you don’t hit your SPH then your treated as lazy and not a team-player. Basically treating you like an expendable idiot unless you bow and cater to their egos, and even then you’re just buying time. When I started there were about 35 people in cosmetics and 30-35 in Men’s. Now there are about 15-17 in cosmo and 10 in men’s. If that’s not a horrible turnover rate, I don’t know what is. And it’s roughly the same with the other departments.

I can say that I will never work in retail again, just because of this terrible experience of working in this horrible company. The only person there that had and still has my respect is the top General Manager of the store. He’s a great guy that I think got caught up in a bad company and just has to wake up and smell the coffee. Anyway, this company is sinking faster then a brick in water and I can’t wait to see it be bought out and finished. Hope this rant helps you to pick any other place to work besides Dillard’s. I will never go there for anything again and I tell everyone I know not shop at a store that doesn’t care for its employees or even their customers.
     
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Posted by Suusan B. on 2008-05-05:
Just because the other kids get away with something doesn't mean that you should do the same and not be willing to suffer the consequences. You took a job that was based on commission and what you describe sounds pretty much like the retail game everywhere. And in case you haven't noticed, the economy in the U.S. isn't too hot these days and I suspect that the reduction in the workforce at Dillard's is a sign of the times.
Posted by spiderman2 on 2008-05-05:
so you stole from them and got fired and now you are ranting about it. That is what I get from this letter.
Posted by slingingPeter on 2008-09-02:
Ha Ha I used to work for Dillards that almost describes my day!! Dillards is a joke!!
Posted by Neb on 2008-11-17:
No.. what he wrote was descriptive about the company. Yes its a huge seething pit of despair. Yes its sales, however its the most visious sales company that I have ever worked for. This being the forth. Dillards policies dont help either.
Posted by old time hank on 2013-07-24:
i worked at dillards for 11 years. worked with alot of nice people, includinq managers. they were closinq so many stores and pushing so hard it made you wonder what was up . nothing was good enough for my last ops mgr who i still think was sent to clear the deck of as many employees as possible. our store was going to be closed and she knew it but wouldnt say. she did her job so very few were able to transfer. i went 7 years without a raise in pay but worked anytime they needed me. no loyalty from the company and mistreat the employees. its not bitterness its fact.glad to be gone now and making a real difference in my new job.
Posted by Jackcoco1234 on 2013-08-13:
OMG. most of the comments are so similar to my 6 yr experience at Dillards.. I moved up from sales associate to ASM in the first two years. All I ever heard was credit apps and why is your department not selling more event though we always made our sales plan. Dillards is nightmare to work for. Glad I am gone!!!!
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Dillard's Shopping Spree Fraud
Posted by Bizou on 04/24/2007
SLIDELL, LOUISIANA -- I have three receipts from Dillard's in Slidell, Louisiana. The bottom of each receipt has "Win A $2,500 Shopping Spree! To register go to WWW.Dillards.com/shoppingspree." This website does not exist. This is a fraudulent claim, can this possibly be legal? If it is legal it is definitely unethical. I will no longer shop Dillard's. I will travel an additional 20 miles and frequent more reputable department stores.
     
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Posted by Anonymous on 2007-04-24:
It worked for me: https://www.dillards.com/shoppingspree/
Posted by Bizou on 2007-04-25:
Update. Thanks to justcuz I attempted to find the website again. I had to try several different search engines, it was not an easy site to find but I did find the site and registered.
Posted by tnchuck100 on 2007-04-25:
I have seen this complaint several times. The key seems to be HTTPS:// instead of the normal HTTP://
Posted by Ponie on 2007-04-25:
Next we'll read the complaint letter saying s/he didn't win the shopping spree!
Posted by *Brenda* on 2007-04-26:
Why are you using search engines? I had no problem typing the web address in my browser exactly as you had written and locating the site. You aren't putting the website into google or yahoo, are you?
Posted by Dillardsgirl on 2007-09-22:
So did you make your purchase before --- or after you knew about the $2500 shopping spree?

Why complain about something that didn't really change your shopping experience? And why stop shopping at Dillard's just because there were problems with a website?

This is a VERY petty complaint, a VERY unadult approach to purchasing, and a huge waste of natural resources when you burn gas to scorn a store.

Act your age not your shoe size.
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Dillards Policies And Practices For Employees
Posted by Neb on 11/17/2008
Imagine yourself walking around in your local Dillard's. Just browsing and taking in the sights of Fall and Christmas. Everything looks great! You find your item and walk down the isle to find a clerk. There is one on the isle, looking at you... you see two more.. making long strides to reach you from the back of the department. Ok... Your greeted and asked if you needed help. Yes you reply so you can check out. The other employees look frazzled, even tired. Little did you know... the current under the surface.

Hi. For obvious reasons I will keep myself anonymous. This is a complaint letter and a warning to all consumers/potential hires who enter Dillard’s Department stores. Dillard’s about 10-25 years ago, was the cream of the crop in a host of department stores in the US. Today it’s a shell of its former glory. I am a researcher by nature and training with skills used from other agencies to enhance whatever aims I seek to work on. I currently work at Dillard’s because I wanted to train up into management and become what they call an AMIT (Assistant Manager in Training). So, if you’re a customer coming in this is for you. Here is some insight into what we have to deal with in 2008.

In 2008 Dillard’s outlook, and business practices put us in great economic peril. After talking with many employees of various lengths of employment at Dillards only one thing can be said of its owners and financers. “GET OUT!” Why? They would say.. and they would be right. They hold all the cards and your pocket book in their hands. The owners at this point are the Dillard children. Mind you, Senior passed one some years ago, and he will be missed. Years ago.. Dillard’s stock was not almost worthless to employees it had some pride in it. Now, our stock portfolios are nothing but dust in the wind. It would have been more fitting and profitable to have buried your money in a jar than to invest in this company. Don’t believe me? Look up DDS the ticker symbol for Dillards. I’m lucky. I can move on, but those who invested whole carriers in this store are decimated. Thus you see ghostly forms moving among the Dillard’s isles.

Next comes Credit. Oh No! Not that.. you say!.. Yes credit. We have to ask for it… Dillard’s rewards etc.. whatever. Here is the deal. We get penalized if we don’t get any credit. I don’t care if your approved or not it’s the applying process that counts. We still get a check mark for your trying. Beware of upgrades.. It’s like any card company they send you another one. Then you might have two accounts. Bad… GE owns your card not Dillard’s. They squeeze Dillard’s for more cash, then Dillard squeezes us. You might as well go to the blood bank. Now…. There are good things about the card once you have it, especially if you have an elite. They are offering more incentives with this economy so watch for sales. Like most department stores, you can find great deals right now. (Plug) I still hate the card thought, and so do all employees.

If your looking to hire into Dillard’s. Don’t. There is not an HR department, period. Open door policy will get you canned. Your totally at the mercy of the OPS Manager and the Store Manager. If your lucky you work for a great ASM that watches out for you. You are very, very lucky if you have a great OPS manager. One that can slow down the revolving door of Dillard’s. This company goes through a lot of people. Some are immature, some are thieves, but by and large most come to work. Then they learn the truth about how the long term polices of this company will affect them. Right now … I get to work all of December with no weekend off. Merry Christmas. Right…. Thanksgiving… that was a blip on the radar. See you on Black Friday.

That pile of white dust on the ground is my soul. All else has been drained. Thus more ghost on the isles. Where is management you say? What can they do to help? Well a lot is in their hands. Most managers do manage business, but do not however manage employees very well. Those who have great HR skills or training, are what I call cream of the crop. They see what’s happening to the company and to the moral of the employees. If you are an ops manager, or asm get some HR training. Please... It really does work. FYI. Corporate does not have one. Why? Well we have had some management problems… some which bend the rules quite a bit. So, people called. No HR please leave a name and number with your complaint. Uh?!....... what? What happens there is called trickle down. Same thing for those who know it has Sh.. rolls down hill. Usually it ends up in your lap again, and now you have eye boring into your head. Seen it, heard it in the store. We have no recourse, where are the checks and balances of this company. The court system apparently, just look up Dillard’s DDS for any news and it brings up the lawsuits. What a waste.

Last… Dillard’s return policy is 30 days.. except for registered brides. If you wore it… slept in it.. smoked around it…. It will not be returned. Washing does change the fabric, so… I’m warning you here again. i.e. The notes on the back of the recite and on the stands state the 30 day policy about returns. Please… I may be tired of Dillard’s but I’m not stupid. FYI returns are allowed before thirty days, please don’t forget to keep your recites and the pop (yellow labels) and bags. Make it easy on yourself and for me. Ok.. little know thing about returns. Returns for employee sucks. Even if its not from our store. Returns mean forced inventory. We have to sell that much more for the day to counter that returns affects.

If I have to sell $1000 today to meet budget for my area, and you return $200 dollars worth of stuff. Then I have to sell $1200. Yes it does count against the department. If you return an item, it also counts against the person that sold it to you. That’s why I ask a lot of questions about colors… matching etc. To lessen that chance of a return, so how can you help us? Bring in a sample of what your trying to match with in a room or with a dress. The less guessing the better. Don’t tell me its avocado green… when that may have 10 different shades of color. So… what does returns do besides make us sink into the ground. Well that affects our SPH. What is that? All Dillard’s sales people have SPH (Sales per hour). They must sell between $85 to $200 an hour. A lot depends on your area of assignment. With the current state of the economy lots of us are not making it. When you don’t make it your pay is cut. Yes cut, and if its cut enough you lose your job. Speaking of losing the job did you take a look at the Dillard’s stock yet? Give me a note… and I’ll sing ya a dirge.

Anyone for a slightly used beat-up old company? (remodeling encouraged)
     
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Posted by Suusan B. on 2008-11-17:
Sounds to me like you need to take "the pile of white dust on the ground that is your soul" and find another job. You are obviously an employee of Dillard's and if you don't like their business practices or the value of their stock then go work for someone else.

On the subject of returns - - I don't particularly care what affect it has on the employees. If I have my "recite" and am within the return period I'm going to return anything I don't want or have changed my mind about. Welcome to retail sales.

Posted by Principissa on 2008-11-17:
Not really caring about your check marks. I'm not filling out a credit card application period. And those who feel the same way should be respected in their decision, not be made to feel guilty because you won't get your check mark.

I also agree with Susan about the returns. I don't care one fig of the affect my return has on anyone. If I have my receipt, my item, and I am within the allotted time frame for returns, I will make my return.

My suggestion, find a new job. Working with the public is highly stressful and very demanding. And if you think for one second you are being treated like garbage by your employer, apply elsewhere. There is no reason to stay at a job where you get treated like dirt and abused. It's not healthy or fair for you to deal with that on a daily basis.
Posted by Anonymous on 2008-11-17:
It's a 'little' out of line to tell the OP to simply 'get another job'. He/She may really need the job, crummy that it is, and simply cannot afford to quit. Retail jobs aren't falling out of the sky these days and companies know it. As a result, managers treat their staff any way they want, because there's a fresh face coming in the door right now. We often muse on M3C why customer service is so bad these days...it reflects the morale of the people working in retail sweat-shops. Thanks for venting, poster. Hang in there!
Posted by Suusan B. on 2008-11-17:
On the subject of credit - - you are suggesting that I apply for the card whether I want it or not so you can get a check mark? And you want customers to apply even if they know they will be denied and take a hit on their credit just so you don't get penalized? It is OK for you to ask but if a customer says they aren't interested then the subject should be closed.
Posted by Principissa on 2008-11-17:
I know they aren't ghost, but this person is obviously being abused at work and I feel awful for them. I know jobs aren't falling from the sky, but they can at least put an application out to another store and hopefully be able to move on. Nobody should have to go through abuse at work. This isn't the first post I've read about Dillard's being like this towards their employees either so I don't doubt for one second this person is telling the truth.
Posted by Anonymous on 2008-11-17:
We're on the same page, Princi. I think the post explains why we see so many complaints about 'rude' retail workers who 'don't say thank-you', 'dump the change into my hand', 'act sullen', or 'are un-helpful'. I think poor retail service is an employee's only recourse (sort of passive-aggression) when they are being mistreated by the retail company. Seems happy employees would be in the company's best interest, no?
Posted by Principissa on 2008-11-17:
It's the companies fault. They let the managers abuse the employees and they in turn take it out on customers. What they need to do is clean house and get rid of the abusive managers and change their policies to make this abuse stop. Because it won't until someone blows the whistle and makes them stop.
Posted by cherpep on 2008-11-17:
Seems to me that this poster doesn't really care much about the customer's perspective. The returns, credit applications, sales - it's all about how it affects their job or their bottom line - no focus on the customer's satisfaction or welfare. Yet at the same time, they are complaining about Management's attitude toward the employees. Isn't this poster committing the same crimes?
Posted by Anonymous on 2008-11-17:
Quite right, Princi. 1) the managers have a better ability to play CYA to those higher up, and 2) the higher-ups know about (and encourage) the abuse. It keeps salary costs low if people are not retained long enough to get a raise. It also creates jobs for more middle management 'trainers' who work the new hires into the system. Oddly enough, organizations with high staff turnover never look in the mirror about why staff turnover is high, or morale is low. They just say, "The beatings will continue, until the morale improves."
Posted by Principissa on 2008-11-17:
But at the same time cherp, if this person doesn't go with the bottom line, he gets abused by other employees and managers. I agree that this person is only furthering the abuse by taking it out on the customer's but the abuse by staff to employee shouldn't be there to begin with. Nobody should get threatened with termination because they make too many returns or don't get enough credit card applications. It's wrong. Who wants to walk into work every day to get brow beaten by their boss because they didn't get enough credit cards or they took too many returns the day before. Things like this shouldn't even be allowed to happen to those employees, and those employees certainly shouldn't take it out on customer's either. It's sad for everyone involved. More sad for the employees who have to deal with it every day just to feed their families and pay their bills.
Posted by cherpep on 2008-11-17:
It sounds like they have a quota to meet. If they don't meet the quota, their pay reflects that. Where is the abuse? Is it in working a lot of hours from now until the end of December? That's retail. I'll bet if this person wasn't being given the hours during the rush times, they'd be complaining about that too. What happens if this person asks for a day off - is it declined? We don't know how many hours this person is working, or what they consider too much. So, I can't comment on the abuse here. Regarding the credit - I agree I hate that stores are pushing that, and their employees feel the pain. But, these businesses are trying to stay alive, and they make money off the credit cards. They can ask all they want, I just say No. It's too bad that the employees have to suffer for that one.

I still think this poster is an example of the pot calling the kettle black.
Posted by Principissa on 2008-11-17:
I will agree with you on that part cherp. I don't think it's fair that an employees job is on the line because of a credit card application. Especially now. Most of the people I know are trying to get out of debt, not add new debt on top of the pile. And I think that these companies should realize that to at least some extent. Nobody should have to fear losing their job because the customer didn't want to open up a credit account.
Posted by Anonymous on 2008-11-17:
I am not applying for any credit cards. I'm sorry if this is a requirement the employees are responsible for, but each inquiry for credit is a "check mark" on your credit report and may ultimately lower your score. Also, the interest rates on department store credit cards is outrageous. Anyone carrying a balance on one of these cards will have paid for the item three or four times by the time they have the card paid off.
Posted by Neb on 2008-12-03:
Thanks for your replies. I was wondering if this board actually had anyone else read up on the situation. You are all right for the most part. Most employees do not mind sales, and understand the types of hours worked. Low moral is and has been brought into Dillard's due to lack of good management skills. Thus I commented on training and HR experience above. I see countless employees struggle with work/family so they in turn talk to their managers (asm) for help in scheduling etc. This may involve school, or some special event or a doctors apt. Here is the deal. Your not guaranteed any solid schedule even if its in the same week. Mind you your area is saturated with employees.. Mine was changed while I was off recently. Came back.. and guess what now I have to dance around to pick up my kid from some place in town. One day warning for all this manipulation. So, I have to take one for the family and go get him. This is not just me. Our lives are constantly changed because they suck in HR skills. I've worked with several companies that would at least warn you or get your signature on those days. Thus.. I'm looking for another job at the moment while working. I know of at least 4-10 people who are looking or actively training for another job. Next... another post on credit.
Posted by Neb on 2008-12-03:
This is about Dillard's Credit.

Credit flows like this. Ge - Dillards - Managers - Employees - Customers. GE - gives some money back to Dillards for getting so much credit. Thus they push there Store managers, OPs Mangers, on down for your signature. Credit to them is more money in the store. This may have been true in the past however, these days GE credit does not hold a candle to some other cards in incentives. Plus the interest is way to high. Go figure. (sarcastic note) We have to promote this filth 24-7, even if we don't like it. I have seen people fired over this, and know of others who are leaving the store because of it. I find it funny that they say it makes them money. I see customers who pull out their card only once a year to use it. How is that earning anything? That's they attach point schemes, special sale days, etc to the card. Use what works for you. That's all I care about.
Posted by lolalee on 2009-06-08:
I can add a little to this, as I am currently an area sales manager at Dillard's. The problem with the associate's quotas, is that they are calculated by the associate's hourly rate of pay and work center cost. These work center costs were developed prior to the economic downturn, and have not been reevaluated. The associates are expected to bring in the same sales numbers as they did 2-5 yrs ago. That just isn't happening these days when most retailers are showing double digit decreases quarter after quarter. So, after a failed review, they lose 10% of their pay, 3 months later, if they haven't made it up, they are terminated. This is happening to many employees, who have been with the company for 10 yrs or more, in some cases, and who have never taken a pay cut previously. This is why they feel the need to work extra hours, exhausting themselves, and irritating those 'just looking' customers. As for credit, opening 1 credit for every 40 hours you work, earns you an additional 3 points toward your review, so in some cases, it prevents a pay cut or termination. This is why the associates continue to 'harass' customers about the Dillard's card. As for abusive managers, there's no excuse for this if it is indeed abuse. However, it may be that the associates just don't like what they're hearing sometimes. I know that a few ladies in my area are very resistant to change, they are comfortable doing things the way that they have always done them. Unfortunately, it's not working anymore. Rather than sitting behind the register and waiting for customers to come up with arms full of merchandise, they need to focus on actual selling. Assisting customers in the fitting rooms & staying in contact with their best clients is the best way to prevent a pay cut. I have one lady, in particular, that has been with Dillard's for 14 years now. Instead of focusing on the customers shopping in her area, she is on the computer, sending emails to myself and our store manager about how she can't afford a pay cut and why other associates should be fired. (I'm talking at least 2 emails per day.) Her time would be better spent bringing customers correct sizes, and suggesting matching pieces. Because I try to ignore her nonsense most days, she thinks that I am an ineffective manager. And thus, not surprisingly, she is due a pay cut in 2 months. Hope this helps bring a little more light to Neb's posts.
Posted by :) on 2011-06-16:
I am also a Manager at Dillard's and I can tell you that abuse occurs on a daily basis, not only of the associates but of middle management as well. I have seen good, hard working sales associates get talked to like they are worthless. It doesn't matter if they work hard, are respectable and nice
Posted by RealityCheck on 2011-11-08:
I work for Dillards. The original poster is right on the money. It can be fun working at Dillards especially if you like customers and enjoy helping customers with manners. But unfortunately the way the company runs its business far overshadows any of the good times. Fair is not a word that goes hand in hand with this store. We use to look out for one another as much as we could but now you get fired for trying to help each other. I'm leaving soon and I wouldn't recommend working at this place to anyone. And to Principissa who doesn't care one bit about the returns and how it affects the salesperson, you are one cold hearted piece of work. Some of the people working in my store are in desperate need of a job, many just so they can have health benefits. Some are elderly and need the extra pay to keep a roof over their heads. Returns do affect our sales per hour. We don't mind honest returns but we do mind people who buy a bunch of things to take home knowing they plan on returning the bulk of them b/c they don't' want to try on in the store. We also resent people who buy things, wear them once, and try to return them. I'll don't shop in Dillards and I never will b/c of how they treat their employees. They are below disgusting.
Posted by anondillards on 2012-05-11:
i currently work for dillards san antonio tx and i'll tell you everything that has been posted is very true, i do no like the way my store manager runs things and treats associates and managers just to get to the bottom line and be the best no matter how she gets it! if you're in s.a there's only one store manager with no heart and ya'll know who i'm talking about. I will agree to the original poster that yes explaining to wandering consumers who look on here how our credit applications count and returns, the consumer has every right to refuse if they decide too i know i do when i go shop elsewhere, i know it's their job but i don't want to period. they should move on to the next person and keep trying it's what i do. returns also, people have the right to change their minds on whatever they buy. same here with me. some customers are overly ridiculous when it comes to returns or they used something that's when i dispute but most times its just oh i changed my mind. im looking for another place of employment not because of the customers or associates but my current manager and store manager, since i moved departments, it's literally a nightmare everyday. shop at dillards with caution and just know u shouldn't feel guilty or bad if u don't apply for anything or return just know that it's there lol. as for work the pay is high but you better be on it and don't' slack at all if you don't want to loose your job in a year or two cuz you can't get out of your deficit.
Posted by Jill on 2013-08-15:
I just want to say that as a Dillard's employee, I found this article very helpful to figure out what the heck is going on here at my job. Second of all, all of the people just being rude on the posters perspective should just get off of this subject because obviously you don't have anything to do with Dillard's. This is def more for employees. It's hard work standing for 9 hours a day sometimes. I work in cosmetics and sometimes my quota is over 1000 dollars. In this economy, it's difficult to convince someone to spend 180 dollars on a serum for their skin. It's also next to impossible to remain smiley and bubbly when your feet are bleeding from the new shoes that you got from the shoe department because your shoes "weren't black enough." And as for returns. It is physically impossible for me to run any return through the computer without a receipt or pop label. The poster can vent about this all they want, I will def listen. Go ahead an return your stuff, but if we can't do it, don't get all hot and saucy with us. Not our fault. If we had it our way, we would do it. But we simply can't. Credit, the subject IS always dropped if you are asked so enough with that BS. We don't want to ask you any more than you want us to ask you. But we also don't want to get canned for not asking. That's out job. If you don't like us, don't shop with us. Instead shop at Younkers and stop getting on the Internet to just be plain rude. Here is a challenge for you, go say three nice things to someone. Try a Dillard's employee.
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Poor Management
Posted by Azpimpin1620 on 05/08/2007
CHANDLER, ARIZONA -- I was an employee at a Dillard's store in the Phoenix area for seven months. During those seven months, I endured a lot of crap and was always hassled and treated with disrespect by management and other employees. I started off working on the dock, which wasn't so bad at first. Then, after a couple of weeks I realized how that place really operates and I started to question "Is this job really worth it?" After a couple of incidents that I had nothing to do with one night, I threatened to quit. I was talked out of it by a couple of co-workers, though. I then put in my two weeks not long after because I wasn't making enough money and they were working me to the ground. They only had me scheduled for four days off the ENTIRE month of January, whereas everyone else I worked with had at least two days off per week! I refused to work that schedule and that was one of the reasons I wanted to quit. On my last day with fifteen minutes to go, I negotiated with the Asst. Store Manager, whom I will not name. She offered to move me to the sales floor, and I accepted. I wanted $10/hr, but she gave me $9.50 and told me to deal with it. I then ran the young men's denim area for the rest of my employment there. To make a long story short, I put in my two weeks again, which expired on Saturday, May 5th. I was accused of stealing by the manager of the kid's department. She said they have me on tape stealing bedding. I told her off because I do not like being accused of something I didn't do. I was merely helping a customer out with their packages because there was nobody on the dock to help her.

Am I just going to say no, I can't help you? I had her receipt in my hand and it matched the two packages that were waiting there. I think they fired me because they were mad that I was leaving. The damn place has become like a High School. They monitor the parking lot in the mornings and make sure that employees aren't parking in the blue area. They're even confiscating associate's cell phones! This company is ridiculous! All they care about are their pacesetters and opening up credit apps! I never asked a single person for a credit app during my employment there nor did I ever once wear a nametag! I hate Dillard's with a passion and I will NEVER shop there again because they treat people like crap and they are a very racist company!

Notice their ads in the paper? The models are all white! Even if you're desperate for a job, don't ever work at Dillard's because you will hate every minute of it! Let's just get everyone together and boycott Dillard's and not shop there! Anymore disgruntled Dillard's shoppers or current/former employees out there? I want to hear from you!
     
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Posted by One-Eyed Willie on 2007-05-08:
Keep yo' pimp hand strong Azpimpin. I'll join you in your boycott, but only because there are no Dillards in SoCal.
Posted by Anonymous on 2007-05-08:
Chandler,AZ.I built a Denny's there long time ago,right across the street from a place called "Whataburger",never heard of them before my AZ experience.
Posted by Nohandle on 2007-05-08:
I don't know anything about the racist part because the employees seem to be pretty well represented by race in my local Dillards, and I hadn't thought of this until you mentioned it. As far as the cell phone confiscation goes, it's probably because the employees can't go for 10 minutes without answering a call.

Being accused of stealing? If someone accused me of stealing he had better be prepared for what followed.
Posted by Pomona Guy on 2007-05-08:
Sounds like someone should play Johnny Paycheck's song as he drives away from Dillard's.
Posted by ejack053824 on 2007-05-08:
Someone accuses me of stealing without proper evidence....they better get ready for an assault and battery being committed on them!! Total BS!
Posted by raizer1080 on 2007-06-14:
I really don't think it's Dillard's you should be angry with. You should of reported the person that said you stole something. And about the low hours, that happens everywhere. Managers don't know how to manage employees, let alone schedules. Most people quit because their hours are pulled back or get second jobs.
Posted by maryr on 2007-11-28:
I worked for Dilards in jacksonville. I can second you on the managers. I quit last Christmas eve due to my manager Edna. She was the worst manager I have ever seen. Its that EXCEL training!!
Posted by maryr on 2007-11-28:
They managers tell you to do something one way and then do it another and when you question them they get pissed. I especially hated to do returns. If you took one back that you should not have and you call them the next time you have a questionable return they act like you are doing something wrong!!! A bunch of idiots run that place!!
Posted by Momof3girls on 2007-12-12:
I also worked for Dillards and they always promoted how they are a "Family" company and how they want to treat their employees like family. What I hated was how you had to meet your sales per hour quota so you could get a raise, which I did, BUT then...when you meet your sales per hour quota, they THEN raise your sales per hour. You have to sell more or you get a paycut! Also, I hated how if you helped a customer in another department because those sales people were being lazy or maybe on occasion they were working with other customers and couldn't help the new customer...then those sales people would get mad at you for "stealing" their customer. Evidently Dillards loses alot of revenue due to employee theft, hince the clear purses that all the women associates have to carry so I guess they are always watching/spying on their employees and so that is why they went after you (even though you weren't stealing). I agree with the other "posters"...you should have been able to confront the accuser, but that probably would never be able to happen. The little guy going up against corporate!
Posted by DTaylor on 2008-03-30:
After I closed the register down the other night, making sure I counted the drawer twice, I was called in the next night and told the drawer was short $6. The manager then went on to say that $4 of it was "recovered" the next morning. OK - that makes no sense. When I counted the drawer, there was a lettle over $15 in change, and I left 15 1's, 6 5's, 2 10's, and a 20 - totalling $100 and some change. At first I thought maybe I had put the wrong stack of 1's in the green cash bag, but then to say 4 of it was recovered the next morning makes no sense. There were less than 20 1's in the drawer when I counted it, so to be off $6 is strange. I was forced to sign a paper for a written warning. It was later that I realized that the count in the drawer might not have been off, but rather the count against the receipts themselves (which I have no access to). So am I being accused of stealing? Or am I to be accountable for someone else's mistake? I did no cash transactions that night - we were so slow I only had 1 customer and they paid with a charge. Another woman in the department next to mine said everyone who touched one of their cash registers during the course of the day was written up because it came up short. Considering Dillard's allows 3 warnings before dismissal, this hardly seems fair. I am almost afraid to use the cash register at all because I don't want to take responsibility for anyone else's mistake. But we have to make our sales quotas or they will fire us...
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Terrible Company to Work For
Posted by Ndjones on 07/12/2009
I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota. Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut. Associates in "special" departments such as the womens coach handbag department were given free reign over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do. Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's.

I still plan to file unemployment as they set me up to fail...

     
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Posted by Soaring Consumer on 2009-07-12:
I suggest filing a complaint with your state's labor board.

This type of complaint about Dillard's is fairly common so I don't doubt this for a second. Voted helpful.
Posted by madconsumer on 2009-07-12:
if you are hired to meet a quota, and don't, you get terminated.
Posted by rukdnme on 2012-10-04:
Dillard's has no marketing manager. If you file for unemployment for being dismissed, you more than likely will be approved. Dillard's compensation program should be the standard for retail establishments. Employees that produce are rewarded with up to 15% percent raises. Those who don't produce generally fall to the wayside and need to find other employment where they can slack as much as they need to.
Posted by Mary1201 on 2013-05-03:
In response to rukdnme, have you ever worked for Dillard's? I'm guessing not. If in fact you have or do, you would not say anything about employees needing to find other employment where they can slack as much as they need to! That is an extremely ignorant statement to make. I've worked for Dillard's going on three months now and it's either feast or famine. One day there are far too many associates on the floor with no customers, the next day there are far too few associates with a store full of customers. Also in the short time I've been there, several employees have already been let go. Including an area sales manager who's worked for Dillard's for seven years. She worked her butt off to get to her position only to be terminated due to lack of sales. I'm sorry, but to say lack of sales is to be blamed on one person alone is flat out ridiculous. This company needs to hear from it's employees and understand that the lack of sales is not due to slacking associates and managers, but due to a terrible economy and customers not caring to spend an entire paycheck on the outrageously overpriced product the store is trying to shove down their throat. The higher-ups also need to look into better overall store management and how employees are treated by the store management. As for the raises you speak of, how on earth can someone be expected to make these raises when the place is so unorganized to begin with? It is totally unfair for a particular person to be placed in the same area, alone, every time he/she is on the clock, while others are having to trace all over the store to find customers because they have been placed in overstaffed areas. It's quite the game of cat and mouse and as for myself, I am far too educated to deal with this petty game, but am a victim of a bad economy
Posted by Ihotmail.comngrid on 2014-01-09:
Dillards is a communist company. They should be lined up and you get the rest. The worst company on the planet.
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5 Years Down The Drain
Posted by FormerBestWorker on 08/06/2008
After working for Dillard's for 5 YEARS I was told to "resign". Our store is dying, so all sales are slipping. In the past two months four other employees were pushed out. I was told two weeks ago that I could either be fired or "resign" by the end of the month because my sales were slipping. So, I gave my notice for Aug. 2nd--the last day of my review period. I was told I had to give it for the 1st, or else (I found out later) that if I stayed until my last (failed) review day, that the store and my boss get in trouble for employees failed reviews. So they had to make it look like I left on my own in order to save THEIR ass! They have some nerve!

I was told that they "tried really hard to keep me", but company SPH policy wouldn't allow it. Don't EVER work for that company---they will throw you aside in a heartbeat....no matter HOW long you've been there.
     
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Posted by Anonymous on 2008-08-06:
Dillards gets a lot of complaints on here. Sorry to hear about your experience, hopefully you get a job with a reputable company in the very near future. good luck!
Posted by BobJohn on 2008-08-06:
Do you get unemployment insurance if you 'quit' rather than are fired?
Posted by Anonymous on 2008-08-06:
If they had laid you off or fired you then you probably could qualify for unemployment benefits. But since you quit they won't pay a dime. BTW a number of grocery stores are closing up due to the economy.
Posted by Anonymous on 2008-08-06:
It depends. The OP can file for UI and more than likely Dillards will deny it, then the OP will have the option to dispute it, at which time a hearing is set to hear both sides and the Administrative Hearing Officer makes the final decision. Disputes can be drug out for a long time though b/c the employer can also dispute if they don't like the outcome of the hearing.
Posted by Anonymous on 2008-08-06:
UC will not be paid to someone who resigned. You have to be either laid off, fired, or on disability (without disability coverage).

Dillards sucks. I'm never shopping there if I can possibly avoid it. Their prices are ludicrous.
Posted by Anonymous on 2008-08-06:
That's American retail these days. For most retailers, an employee is nothing more than a liability on the payroll.
Posted by lolalee on 2009-06-08:
If you were terminated, you would not be allowed to receive compensation for unused benefit time, which I'm sure was a considerable amount after 5 years. You probably could not have received unemployeement in either case, but at least you could get your benefit pay.
Posted by DebtorBasher on 2009-06-08:
That's true, if you voluntarly leave a place of employment, you will not be eligable for unemployment benefits. I've seen many times where we would hire collectors, then once they started working, decided the job was not for them and they wanted to leave. But, they knew if they left they would not get any Unemployment benefits...so, what did they do? They did everything they can to get themself fired.
Posted by Anonymous on 2009-06-08:
I have personally seen cases where an individual left on their own accord, then filed a dispute with unemployment, and won because they claimed conditions were intolerable. I suspect it varies a lot from state to state.
Posted by Ponie on 2009-06-08:
Depends on the state in which you live whether you can draw unemployment compensation after you quit a job. These are state, not federal, benefits. In our state if you've completed the qualifying period of employment, after a designated waiting period (was six weeks--don't know if that's been extended) you can receive benefits. If you quit before the qualifying period, you can draw against your previous employer if you hadn't applied before.
The insurance premiums are paid completely by the employer so I'm in disagreement with those who feel entitlement and say they 'paid' for it. But in this case it's five years of employment down the drain.
I suggest the poster look into this.
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Clothing Return
Posted by Exdilliardsshopper on 04/05/2008
WILMINGTON, NORTH CAROLINA -- My mom bought a dress for my daughter from Dillards that is two hours from where we live. My daughter found a dress she liked better not from Dillards. My mom used her debit card to purchase. I contacted the store and I explained how far we live and my daughter found another dress and wanted to put that money toward the other dress. He stated they would have to credit back to the card or give store credit. I advised him my mom is away I don't have her card and we were not satisfied with the dress. He would still not comply.

I will not shop at Dillards ever again. They have inconvenienced me, my mom and my daughter. Now I will have to get the card from my mom take it back to credit her card 2 hrs away. I will have to do it that way because I do not want a store credit, I will not spend money there again.

Do not use Debit at Dillards, if it is a gift the receiver will get taken....
     
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Posted by jktshff1 on 2008-04-05:
I don't think you can fault Dillards for this. What did you expect them to do? How could they do in without inconveniencing you since you would have to go to the store anyway to return it?
Posted by Principissa on 2008-04-05:
How did the inconvenience you? They can't give cash back without the card that purchased the items. Not to mention, how would they return the items anyway since you were not willing to go to the store? I think you had an unreasonable expectation for them to just return the item for cash over the phone without you driving to the store to give them the items.
Posted by heaven17 on 2008-04-05:
I'm really confused as to exactly what you expected from Dillard's. It sounds like you somehow wanted them to give you a refund without having to return to the store.
I'd love to hear how they (or you, since the original dress would have to be returned) could ever possibly accomplish that...?
There's no inconvenience here. Just extremely odd expectations.

These return/refund complaints just get more and more bizarre.
Posted by Ben There on 2008-04-05:
Correct me if I am wrong, but I think most stores only process returns to the original form of payment or store credit. It has been a while since I worked in retail during college, but we would never give cash back for a credit card purchase. This opens the door for fraud as someone can steal a credit card, buy merchandise with the stolen card and then return it for cash. You could mail the dress back to your mom and ask her to send you a check to pay for the new dress.
Posted by sophie12 on 2008-04-05:
As part of the Consumer Credit Protection Act they cannot give cash back on a credit card purchase (or debit card run as credit) it has to go back to the card or store credit. Dillards not at fault here
Posted by lilydarling on 2008-04-05:
So you expected to keep the dress at your house, and expected the store to give you a refund over the phone? I don't think the STORE inconvenienced you, I think your mental health issues inconvenienced you.
Posted by tnchuck100 on 2008-04-05:
I agree with most here. You definitely need some lessons on how the real world operates.
Posted by tmayson39 on 2008-04-09:
First of all, every company has a return policy. The return policy for Dillards is on the back of the reciept. Policys are set up to ensure that people can't fruadulaently make returns. It is your moms fault for buying you a dress from Dillards without you being there...so maybe you should be upset with her!!!
Posted by GothicSmurf on 2008-04-09:
They have no idea who bought the dress for your daughter and what their relation is to you. I could find a random receipt on the ground and ask that that return be applied to my new purchase with out holding the card. Think they'd do that for me?
Posted by DebtorBasher on 2008-04-09:
If it was a "Debit" they wouldn't credit your card, they would give you the cash. They will credit the card if it was used as a credit. When we were given a gift we accepted it, if it was something we couldn't use or really didn't like, we would give to someone who WAS able to use it or liked it. A gift is a gesture...and buying clothes for someone else is never a good idea if that person isn't there with them. It's a chance you take and the store is correct in requesting the card and reciept is brought into the store. Do you really expect them to do a return over the phone without the item being returned? It's called a "RETURN".
Posted by Tam on 2013-11-07:
Your statement is incorrect, Debtor Basher. I experienced basically the same situation only it was shoes instead of a dress. Dillards is the only store I know of that refuses to give you YOUR money back in cash even when you ran your card as a debit NOT a credit.
My mother had purchased boots as a Christmas gift for my daughter. They didn't quite fit but Dillards did not have any left in her size in order to exchange.
After reading these reviews, learning of their abhorrent tactics regarding employees, and having experienced the (for lack of a better term)theft of our own money, I will no longer purchase anything from their stores.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Ripped off by the Dillards Credit Card free interest promotion!!
Posted by Moblyw on 10/20/2012
TULSA, OKLAHOMA -- Went to Dillards in Tulsa, OK. Purchased furniture due to a one year free interest Dillards GE Credit Card. We have excellent credit. Score is high as can get. Got a letter from Dillards GE credit card second month saying payment was late. No problems like that with any other credit card since mailed the payment off 10 days before date due. Then in two more months got a bill from GE saying they never got that months payment. Charged late fees and 28% interest charges. Never late on any other credit cards. Never had a payment sent off that they didn't get. This is a scam to charge late fees and high interest charges. If you use Dillards GE credit card then you best go to the closest Dillards store to make your payments. We went ahead and had to take funds out of out saving account to pay off the furniture, because GE said once your late then they charge high interest rates until the balance is paid off. We paid it off at Muskogee, OK Dillards.
     
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Posted by trmn8r on 2012-10-20:
Most all these promotions work the same way as far as the fees, interest, etc once the bill isn't paid on time - that is standard across the board.

I'd like to believe the bank didn't "misplace" or "lose" payments on purpose. The question is why the bill was not paid in a timely manner. On a promotional deal like this, I would mail the payment a few weeks ahead of time to make sure it is paid on time - in fact, I would use electronic payments to be even safer.

How many days late was the first payment? In the second month, did they ultimately get the payment and it was again said to be late? I've never had a credit card payment go missing, but I have been using electronic transfers for many years now.

These promotional deals are only good if every single payment is made on time. When I did send checks, I verified each cycle that the payment had come out of my checking account.
Posted by clutzycook on 2012-10-20:
It could be the mail, I guess. Did you check to see when your checks were cashed? That's why I prefer to use the electronic bill pay. No chance of it getting lost in the mail.
Posted by CrazyRedHead on 2012-10-21:
You could go to there website and pay the bill online. Since the mail is very unpredictable I found paying online to be almost immediate and you have a confirmation number and a way to track said payment. With computers it makes paying bills much easier. I just don't like convenience fees, they don't sound very convenient to me.
Posted by GECapitalCares on 2012-11-28:
**To expedite a response, please provide Reference code DM 112812_my3cents_Moblyw**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns.

Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,

Nicole
GE Capital
Posted by Jp001 on 2013-02-15:
Made 290.00 on a 25.00 minimum payment in feb. 40.00 on feb 6th and 250.00 on feb 7th payments are on time. But only 40.00 is calculated in my available balance. It is now the 15th of the month. My account balance was zeroed out after interest was added on the 11th and still at zero balance. I pay this amount to
use more than the 650 credit line per year to earn the 1500 points
for 10% off. Pmt was auto from my bank. I cant use my card.
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