HOUSTON, TEXAS -- I am a former Dillard's Sales Associate I worked for the company for 1 year back in 2001. I was hired to work in Children's Shoes for an Hourly Rate of $9.50 which was good considering I was only 19 at the time, I had no idea what I had in store for me. The training was minimal to non-existent, they basically show you how to ring a sale and throw you out on the sales floor without any information on products, I was informed during orientation of my sales goal or Sales Per Hour goal. I remember it being about 85 dollars per hour that I was required to sell. I was told that it was easy to meet your goals and the opportunities to make more money were endless by either meeting your goals and retaining your pay or exceeding your goal past a certain percentage you were to get an increase of 10% or if you fail to meet your goals a decrease in pay of 10%. At the time it did not sound very difficult to achieve. We were to get reviewed every three months to find out how our sales had been.
I was the only Full-Time associate working in my department and there were two part timers, one was terminated for stealing and the other became ill and did not return for work for several months. Which made me the only one to do stock, arrange the displays, leave the department to get change for the register, all of which should be expected of a sales associate to do when working retail, but at Dillard's none of this work matters to them and it all boils down to just pure sales numbers which determines your longevity with the company. The also have a very strict tardy policy in which you had to enter your SSN into a computer and you could not be one second late or a LATE LATE LATE would flash all over the screen, I remember Salespeople fighting and getting upset when a salesperson was too slow to type in his or her number into the system, since there was only one computer to clock into. Some sales associates were later due to customer service representative who had to buzz you into the store took too long sometimes over 5 minutes to open the door.
This didn't matter to management if that caused you to be late you would still get charged with it, I was very lucky never to be late there was one day I was on my way to work and witnessed a head-on collision in the parking lot, I didn't stop in fear that Dillard's would not allow me to have an excused tardy or sometimes referred to as an exception for stopping to assist (Which would have been the right thing to do) that's how strict they were on things whatever that computer says it was what you get, even if you leave for lunch early or arrive early the EARLY EARLY EARLY flashes all over the screen for everyone around the time (clock) computer to see. I was once yelled at like a child by the store manager because I came into work early because I did not realize that the time had changed one hour back or Fall-Back rather so I reported for work as usual and the computer reported me as early so I thought there was something wrong with the system so I went to look for my Area Sales Manager who was not in her office to inform her, another sales associate had informed me that the time had changed so then there was really only about 20 minutes left for the store to open.
So I decided to clean up and put away out new shipment of shoes once I finished I proceeded to call my clients over the phone and inform them of our upcoming sales. Well while on the phone with a customer the store manager yelled at me and told me to hang up the phone and I told him I was on the phone with a customer and he said he didn't care and asked me why I am so early to work. I told him I didn't know the time had changed and forgot to set my watch, and screamed at me with all the other associates watching and told me to clock out and get out of the store, and that Dillard's does not pay for my mistakes. (at that point I was so upset if I would have got to that time clock and punched out I was prepared to quit) but the manager apologized to me and told me that I can stay and for me to please return to my department. (if your asking yourself if I wanted to quit then why didn't I just leave, well when tempers flare you pretty much do anything stupid, but I really needed the job at the time) I was lucky to have a great Area Sales Manager and she really enjoyed having me in her department despite all sales I had brought in for Dillard's (remember I was the only Salesperson in Children's Shoes) I did not meet my sales goal on my second review and my pay was cut to $ 8.55 per hour.
So I was determined not to get another pay cut, despite me not making my goal and cutting my pay on my second review, they raised my Sales Goal to 120 dollars per hour, I was told since the back to school season was near, I took initiative and since Dillard's did not provide it's Salespeople with business cards I used my own money to have card's made and Sales Flyers to send out to the many customers I had in my client book, I tried to build a clientÃ¨le just like any good salesperson would and my Area Manager would help by letting me know in advance when we would have a sale so I can make and send out my fliers, I gave my customers the option of either being contacted by phone or by mail, those that did not want to be in my client book anymore were removed. Then management decides to add two more Salespeople to the mix two part-timers. I was fair and did not fight for Sales at that point and advised the newbies that there was no way they would achieve their Sales goals.
I was them what their goals was set for any they showed me the slip they were given with a Sales Per Hour of $140 per hour, I told them that the department itself doesn't even make that much per hour sometimes during an eight hour shift we would have one customer for a sale of $35.00 the average price of a shoe, I started a rotation system so that we could all have a fair chance to make a sale, When I would do the department totals from register tape the department had only made $800 for the 11 hours the store was open for a Department SPH of $72.00 per hour so how are we supposed to make the individual goals that the set for us, I made a chart to show to my Area Manager and she agreed that the goals were unattainable. I asked her how are the Sales Per Hour figured and I was told it's based on the Sales for that department based on an average on the gross sales of all stores in the region. Which I think is very unfair it should be based on the store and department sales that the Associate works in not all of the area stores. not all the store would get the same amount of customers.
Well sorry for all this ranting but I feel that customers should be informed about the way Dillard's treats employees and how they value you as a customer, which they really don't all they care about is if you come in and buy and never return things and open lots of Credit Applications, sometimes customers run into rude salespeople because the work ethics of Dillard's and how they put so much pressure on them that they become disgruntled employees (like I did) I am not excusing that type of behavior but it becomes to a point where it became very depressing to work there. They make it seem as if it's your fault the customers are not buying. and are punished accordingly. Our pep talk by the store manager over the loud speaker was SELL, SELL, SELL!!!
Sometimes this was said as customers were walking into the store. Despite making good sales during back to school at that time I was the only Salesperson on the floor even my manager came to ring up sales under my associate number while I helped customers I still did not meet my inflated goal and my manager did not want to break the news that my pay was getting cut again to a mere $ 7.70 per hour after a year of service with the company, they lowered my sales per hour down to 72 per hour but I refused to be a part of Dillard's money games any longer and my manager told me that there if I were to not make my goals the next round that I would be terminated, So I found a job at Macy's Women's Shoes on a commission and took myself and my "Dillard's customers ClientÃ¨le" with me.
The Store manager even told me that If I ever wanted to come back to Dillard's I would be more than welcome to, and that was the funniest thing I had heard all day! lol of course now I am no longer in retail but I just wanted to share this insight into Dillard's and what the Salespeople there are put through on a daily basis, In my opinion they could retain employees if they just go on a all Commission basis. I had told lots of people about my horrible experience there and I will never ever shop or work there again! it was a living nightmare.
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Falsley Accused of Theft
Posted by Customer on 2012-07-29
I went into a Dillard's Department Store to purchase a new outfit for a work event and during the walk from the car to the door, I had to make a mad dash through a summer downpour (the kind that pops up out of nowhere). I used my purse to cover my head and when I entered the store, I asked a sales associate for a shopping bag to place my wet purse in.
I walked around and found some items to try on, and put back the items that didn't fit. They were having a sale so I selected a few more items on impulse since they were a good price. I know how the sales at the store works, where the associates get credit for the purchases they ring up. Since the first associate was so nice to me by helping me out with my wet bag, I planned to give her all of my sales. I also have worked in retail before and understand how LP operations work, and the legalities of it.
I selected items from different areas of the women's department, and had probably 8-10 items. After encountering some pushy sales people that kept trying to take my items and "hold" at their register, I used the shopping bag to carry the selections with me, rather than have an armful of clothing that was hard to carry. I removed my purse from the bag before I did this.
On my way to the pajama department, not anywhere even near the exit, I was stopped by 3 very young associates, that said I had to come with them. I asked why, and they very blatantly accused me of shoplifting. I asked them, how could I have stolen anything, I haven't even left the store, and it's difficult to navigate shopping without something to aid in carrying purchases. "where did you get that bag?" "From one of your associates, to hold my wet purse when I came in" I offered my wet purse to them to feel. They kept insisting for me to follow them, and I refused.
I said that I have no intention of taking their things, and explained that I wanted to credit the associate that offered me the bag since she was very helpful. I handed the girl my shopping bag and said if you want to take it to the lady that I got the bag from, I'll leave it there until I find some pajamas. They still insisted that I was shoplifting, and since I really wasn't I refused to comply to their demands.
Their threats were very loud and embarrassing to me in front of other customers, and they didn't even listen to the explanation without jumping to conclusions. When they asked the associate that gave me the bag, she said that she did, and I looked at her and said "You can thank your co-workers for losing a $300 sale for you. I appreciate your help, but I'm not going to purchase these items".
I turned and left, and one of the other associates attempted to block my way with her hands. I promptly pointed at her and said calmly, "you are not allowed to touch me, and if you prevent me from leaving, I will have a talk with your manager that I was falsely detained, and my attorney will be following up." Indignantly, the first girls sputtered, "well...don't ever come back here!" I said "I haven't signed anything stating that I am trespassing nor banned from this location, so I'm free to come back and shop if I want to, not that I will after this episode."
I think the stores poorly train their associates and while I understand and respect their rights to prevent theft, they could use a little more judgment when it comes to who they accuse, and the methods they take when confronting a suspected shoplifter. I will be sharing this story across many internet consumer complaint boards, as I feel they are a company that could use a little change, especially in the pushy sales associates.
I understand they only make a very low wage, and their salary is based on the volume of sales, regardless of the amount of customers willing to purchase or the economic environment, hence the pushy sales and nearly ripping items out of your hands as soon as you touch it. I hope they change something, because their products are nice, but I can find comparable items elsewhere.
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Dillards Policies And Practices For Employees
Posted by John on 2008-11-17
Imagine yourself walking around in your local Dillard's. Just browsing and taking in the sights of Fall and Christmas. Everything looks great! You find your item and walk down the isle to find a clerk. There is one on the isle, looking at you... you see two more.. making long strides to reach you from the back of the department. OK... Your greeted and asked if you needed help. Yes you reply so you can check out. The other employees look frazzled, even tired. Little did you know... the current under the surface.
Hi. For obvious reasons I will keep myself anonymous. This is a complaint letter and a warning to all consumers/potential hires who enter Dillardâs Department stores. Dillardâs about 10-25 years ago, was the cream of the crop in a host of department stores in the US. Today itâs a shell of its former glory. I am a researcher by nature and training with skills used from other agencies to enhance whatever aims I seek to work on. I currently work at Dillardâs because I wanted to train up into management and become what they call an AMIT (Assistant Manager in Training). So, if youâre a customer coming in this is for you. Here is some insight into what we have to deal within 2008.
In 2008 Dillardâs outlook, and business practices put us in great economic peril. After talking with many employees of various lengths of employment at Dillards only one thing can be said of its owners and financers. âGET OUT!â Why? They would say.. and they would be right. They hold all the cards and your pocket book in their hands. The owners at this point are the Dillard children. Mind you, Senior passed one some years ago, and he will be missed. Years ago.. Dillardâs stock was not almost worthless to employees it had some pride in it. Now, our stock portfolios are nothing but dust in the wind. It would have been more fitting and profitable to have buried your money in a jar than to invest in this company. Donât believe me? Look up DDS the ticker symbol for Dillards. Iâm lucky. I can move on, but those who invested whole carriers in this store are decimated. Thus you see ghostly forms moving among the Dillardâs isles.
Next comes Credit. Oh No! Not that.. you say!.. Yes credit. We have to ask for itâ¦ Dillardâs rewards etc.. whatever. Here is the deal. We get penalized if we donât get any credit. I donât care if your approved or not itâs the applying process that counts. We still get a check mark for your trying. Beware of upgrades.. Itâs like any card company they send you another one. Then you might have two accounts. Badâ¦ GE owns your card not Dillardâs. They squeeze Dillardâs for more cash, then Dillard squeezes us. You might as well go to the blood bank. Nowâ¦. There are good things about the card once you have it, especially if you have an elite. They are offering more incentives with this economy so watch for sales. Like most department stores, you can find great deals right now. (Plug) I still hate the card thought, and so do all employees.
If your looking to hire into Dillardâs. Donât. There is not an HR department, period. Open door policy will get you canned. Your totally at the mercy of the OPS Manager and the Store Manager. If your lucky you work for a great ASM that watches out for you. You are very, very lucky if you have a great OPS manager. One that can slow down the revolving door of Dillardâs. This company goes through a lot of people. Some are immature, some are thieves, but by and large most come to work. Then they learn the truth about how the long term polices of this company will affect them. Right now â¦ I get to work all of December with no weekend off. Merry Christmas. Rightâ¦. Thanksgivingâ¦ that was a blip on the radar. See you on Black Friday.
That pile of white dust on the ground is my soul. All else has been drained. Thus more ghost on the isles. Where is management you say? What can they do to help? Well a lot is in their hands. Most managers do manage business, but do not however manage employees very well. Those who have great HR skills or training, are what I call cream of the crop. They see whatâs happening to the company and to the moral of the employees. If you are an ops manager, or asm get some HR training. Please... It really does work. FYI. Corporate does not have one. Why? Well we have had some management problemsâ¦ some which bend the rules quite a bit. So, people called. No HR please leave a name and number with your complaint. Uh?!....... what? What happens there is called trickle down. Same thing for those who know it has Sh.. rolls down hill. Usually it ends up in your lap again, and now you have eye boring into your head. Seen it, heard it in the store. We have no recourse, where are the checks and balances of this company. The court system apparently, just look up Dillardâs DDS for any news and it brings up the lawsuits. What a waste.
Lastâ¦ Dillardâs return policy is 30 days.. except for registered brides. If you wore itâ¦ slept in it.. smoked around itâ¦. It will not be returned. Washing does change the fabric, soâ¦ Iâm warning you here again. i.e. The notes on the back of the recite and on the stands state the 30 day policy about returns. Pleaseâ¦ I may be tired of Dillardâs but Iâm not stupid. FYI returns are allowed before thirty days, please donât forget to keep your recites and the pop (yellow labels) and bags. Make it easy on yourself and for me. OK.. little know thing about returns. Returns for employee sucks. Even if its not from our store. Returns mean forced inventory. We have to sell that much more for the day to counter that returns affects.
If I have to sell $1000 today to meet budget for my area, and you return $200 dollars worth of stuff. Then I have to sell $1200. Yes it does count against the department. If you return an item, it also counts against the person that sold it to you. Thatâs why I ask a lot of questions about colorsâ¦ matching etc. To lessen that chance of a return, so how can you help us? Bring in a sample of what your trying to match within a room or with a dress. The less guessing the better. Donât tell me its avocado greenâ¦ when that may have 10 different shades of color. Soâ¦ what does returns do besides make us sink into the ground. Well that affects our SPH. What is that? All Dillardâs sales people have SPH (Sales per hour). They must sell between $85 to $200 an hour. A lot depends on your area of assignment. With the current state of the economy lots of us are not making it. When you donât make it your pay is cut. Yes cut, and if its cut enough you lose your job. Speaking of losing the job did you take a look at the Dillardâs stock yet? Give me a noteâ¦ and Iâll sing ya a dirge.
Anyone for a slightly used beat-up old company? (remodeling encouraged)
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Rant of Dillards
Posted by Chris on 2008-05-05
THE VILLAGE, ARIZONA -- Letâs get started! For about 7 months I was an employee at a Brand New Dillardâs in Arizona, I'll say it was the one at the new outdoor mall / Village. I was originally hired for fragrances. My first manager surprisingly was barely able to walk and chew gum at the same time better yet manage 30-40 people. I thought it was weird that they would have 8-10 people work in one section of a department, i.e. one register. Supposedly I was to make $145 an hour in sales. We were lucky if we had 900 dollars in sales all day, split between everyone working from open till close. People (mainly one lady who was a âpacesetterâ) would bicker, fight and steal sales to be number 1 leading to a very tense work-environment. They kept me in this area for 4 months even though I was consistently under my sales goal and had no chance of making it for a raise. But every morning at our âmeetingâ (i.e. propaganda BS) we were told to expect a BIG DAY and OPEN CREDIT APPS!!! That seemed to be even bigger then selling merchandise. Everyday they talked, like they were brainwashed, about how the customer needs the Dillardâs card and to sign up at least one a week. Always ask if theyâd like to redeem their reward points! You only have to spend $1000 dollars at Dillardâs and you get a $10 off coupon on your next purchase if you use your Dillardâs Card. Credit app this, credit app that, hell we even had to go to Credit College if you didnât open 1 a month to learn how to push these cards on people.
At 1 âCredit Collegeâ our manager said that we need to get them to sign up for the card any way possible. When asked by an employee âif you were a customer would you sign up for oneâ, his answer was âno way, the rates are way too highâ. Hmmmâ¦â¦.wasnât this the magical card that gets people to spend more at our store even when they donât have the money to pay for the merchandise. If itâs so great why wouldnât you signup (maybe a 19-27% rate depending on the card might have something to do with that). Anyway, after Inventory (scanning and counting everything in the store) there was plenty of firings and layoffs for just about any small reason you can think of. A week or two later they started hiring more people back, and they were getting paid less than the people that opened the store. Easy to see whatâs happening here!
After inventory, I was told that I was being moved into another department because I wasnât hitting my sales goal even though I still had 2 months to my review. I started my first day in the new department and my training consisted of âF1, F1, and F1, We need you on markdowns.â I wasnât shown the layout, wasnât told about the merchandise I was selling, wasnât told about the history of the brand names, nothing. Iâve never done retail before and Iâm supposed to sell some guy clothes and answer questions on it shrinking, what material itâs made with, i.e. Also, now my sales goal jumped to $177 an hour. Great thatâll be easy. If I could actually sell first. I worked mornings so the first 15 minutes we have our âCredit App speech and Show and Tellâ, good thing weâre all adults. Then a good hour of maybe 1 or 2 shoppers in the whole department while I have to open the register, recover the mess from the night before, back-stock and move/organize any new merchandise that was unloaded this morning and more. Now at about Noon-1 oâclock, the second shift gets in, time to beat them to a sale! Then, the manager of Menâs, who resembles a dorky meerkat with bad intentions, would give me a project. âOrganize the stockroom, fold and hang all this merchandise, go upstairs and grab hangars or whateverâ. Why? Itâs a little difficult to sell your overpriced no-named clothes when Iâm in the backroom sweating and hanging up these ugly shirts. Why would a store order such a ridiculous amount of big, thick oversize jackets and ugly grandpa long sleeve shirts in Arizona anyway? Beats Me.
Either way, it was an easy job if you could find something to fold or something else to waste time, like figuring out what you got paid per hour/second/millisecond (it was worse than watching grass grow) until your lunch or closing time.
I was let go for a stupid reason that many other employees were getting away with scot-free, its something that was done by most of the women working in ladies shoes, most of the women working in the womenâs department, and a few of the managers that I knew about. They would take and use merchandise for the day or even just keep the merchandise, basically skimming from the company. 2 women I knew would walk into work wearing their shoes and then put on a fresh pair of shoes from the stockroom of womenâs shoes (L & D). Iâve also seen them buying 75% off shoes and switching them with a full-price pair of new shoes while keeping the old box (L&D again). The cosmetics manager would snatch up testers, samples and damaged (yeahâ¦â¦â¦.damaged) goods (R). There were affairs and hook-ups going on between managers/associates and even managers/managers (too many to name). Managers would talk behind your back, or give out non-sense schedules to make you want to quit so they donât risk paying unemployment. Also, hiring new people at cheaper hourly rates rather than keeping the old employees. You know, the ones that unloaded the trucks, opened the store and ran their inventory for them. They worked/scheduled too many people in one area so that itâs a fight to get a sale, making the whole day tense.
The few positions that do have commission have no chance of getting close to making any; theyâre always in the negative for commissions. When people do get close to hitting commission more than once, they hire more people to make getting sales harder and harder so they donât have to pay a commission bonus of $100-$300 a month. But donât think thatâs it. If you donât hit your SPH then your treated as lazy and not a team-player. Basically treating you like an expendable idiot unless you bow and cater to their egos, and even then youâre just buying time. When I started there were about 35 people in cosmetics and 30-35 in Menâs. Now there are about 15-17 in cosmo and 10 in menâs. If thatâs not a horrible turnover rate, I donât know what is. And itâs roughly the same with the other departments.
I can say that I will never work in retail again, just because of this terrible experience of working in this horrible company. The only person there that had and still has my respect is the top General Manager of the store. Heâs a great guy that I think got caught up in a bad company and just has to wake up and smell the coffee. Anyway, this company is sinking faster than a brick in water and I canât wait to see it be bought out and finished. Hope this rant helps you to pick any other place to work besides Dillardâs. I will never go there for anything again and I tell everyone I know not shop at a store that doesnât care for its employees or even their customers.
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Manager Obnoxious/pushy to Buy Something. I'm Not Trying Be Mean!
Posted by Kmichele.firstname.lastname@example.org on 2014-03-26
LEXINGTON, KENTUCKY -- I am assuming this lady is a manager because she was very obnoxious, loud, way over bearing, PUSHY, and very annoying. Her description was a white female, big fully figured, kind of of tall, long brown straight hair down her back, approx. 21-30 in age, bright red lip stick, dark thick black liquid eye liner on top, and was working during the day. Soon as me and my children walked in the Michael kors handbag area, I looked down to look at a price tag on 1 handbag and she yelled while walking fast towards me, "oh that's a great bag, I love that bag, I'll take it off the rack so you can try it on. All while grabbing the bag I was looking at trying to take it off the rack, and talking very loud, and acting like a desperate pest. I said no thank you I am just looking.
She then said OK, well I'm going to unhook it so you can try it on. I said no, cause I'm just looking thank you. Then she preceded to follow me to each hand bag, and I told her ma'am I'm just looking today thank you. So then I went and picked up one of the green Michael kors bags, I had my back turned towards the purse, and as soon as I when to reach for it, here comes her loud, obnoxious, annoying, rude, not listening, trying to make a sells ass comes from behind me and snatches the handbags out of my hand and try to hurry real quick and unlock it. I was like no thank you I am just looking around today with my children and I am not buying anything today. So then she looked pissed, walked away then few minutes later I told her I think I found a colorful purse I like in fossil, which is all I usually carry, and she looked at me and turned her head and kept walking. I guess what kind f commission can she make on a $79.00 handbag versus a $398 handbag. Well I just ignored it cause I was with my kids so then I found a brahim handbag liked and I handed it to another girl to ring me up like 15 -30 minutes later, and she runs out from no where like a wilderbeast and snatches the handbag out of her hand and starts to rung it up. I told her no thank you, I do not want it because she would get the commission and the way she treated me I wasn't buying nothing from her.
Then when I was leaving I was watching her and she went and snatched some else out of another Co workers hand like they were a dummy and the Co workers wasn't saying nothing, that's what makes me think she was a manager, cause she was walking all over customers and employees. And then 2 more sets of customers was looking and she started acting like that with them. And they was looking at her like she was crazy and I was just staring like I can not believe this. Trust me...this is so much far worse than what I am making it. If I had a video camera I would have recorded her and she would be on the TV show called ridiculous. Hardly no one be in there when I go and the people who are in there don't want to buy nothing cause she's too rowdy and nerve racking. If they do buy something it is because thy felt obligated against their free will to look and not buy. She must be desperate for commission. I don't want to go back in there because she harasses you. They all try to sell you something I understand that but she goes past her means and personal space to try to make a sell which actually makes a customer not want to buy something and uncomfortable to come back. I know she acts like that all the time cause I was in there a long time ago and she was doing the same thing. But this was it or me.
And I'd put $ on it that's why hardly nobody's in there shopping or LOOKING because of her and I'd put $ on it that she does every body like this. I love Dillard's but I will bypass Michael kors and go to fragrances and watches where the nice black lady works or to shoes where the nice older gentlemen work. Now there's a little gay guy that works in there and a few blondes, their sweethearts and approach you in a pleasant way and ask you...would you like to try that handbag on? And if I say no, they say OK, well its a very nice bag in our new collection and if you would like to look at it my name is so in so. Then they get off your ass...after doing their job. Now thy make me want to buy something. But that other lady needs to work at a prison or go to the army or something. Oh, I bet that's why those sweet nonpushy but helpful like ole' ladies down at Coach stay on that end only.
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Do not buy furniture at Dillards
Posted by Susan on 2013-01-27
PLANO, TEXAS -- I bought at Bernhardt sectional sofa at Dillards in Plano, Texas the week at Christmas in 2012. By the first week in January the chenille type fabric was disintegrating. I called the store. No One called me back. I have been given the run around by the company. I am at my wits end and have a big piece of junk in my living room. Upon looking at other consumer websites, I see that I made a giant mistake. I guess I am disappointing in Dillards as I always thought that I could trust them but $1300 later I realize that they do not stand by their products.
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Posted by Arlene on 2008-08-03
MESA -- I purchased two pairs of shoes from Dillard's on 7-12-2008. One were a pair of Naturalizer's dress heels and the other a pair Born sandals. I wore the dress shoes to Church on 07-13-2008. I showed both pairs of my new shoes to my sisters later that week when it was brought to my attention that the top of one shoe on the bottom had a split. I too have a job and my weekends are usually filled. I took the shoes back to Dillard's on 08-02-2008 and explained what happened and asked for store credit.
The shoe department manager immediately became defensive and stated "We do not give refunds on used merchandise." I did not ask for a refund and also stated I would not be returning the shoes if the bottom wasn't damaged. She insisted Dillard's did not sell defected product and I should have looked at the shoes more carefully. I let her know that I didn't have a reason to expect the shoe to have the rubber on the bottom split the first and only time I wore them. This went back and forth for a few minutes when I realized I needed to speak with someone other than her and also realized I had the wrong receipt. I asked the girl(I did not know she was the manager at the time) if she could look up my receipt by my debit card.
She stated there was not a program set up in the computer to check for my receipt. I took my merchandise and told her I would be back. I went back to the store the next day 08-03-2008, and talked to a different manager. Again I explained what happen. She immediately took the same stance. Words were exchanged and I asked to speak to someone else. I told her I was prepared to talk to the Corporate office if necessary. She actually asked me " What is the real reason you want to return the shoes? "They don't fit?" I just asked for my money. I know longer wanted store credit. I let her know that I also work in service, and have done so for the last ten years. I also let her know that I am a Retired US Navy Veteran that served this Country for 20 years.The shoes cost $49.00 that Dillard's could write off at the end of the year, however I can't. I also let her know I am not prepared to take the loss. I pointed out the fact that I had on a pair of $17.00 shoes I have worn for three years and all of the rubber is still in tack.
I was finally given the money back on my debit card without the manager using the receipt or debit card. Seems there was a program in place to pull up my receipt. Imagine that!!! I wrote an in store complaint. The manager came over and apologized and this is the kicker, she found that the heels in the shoes were bent and agreed the shoes were defective. I have shopped at Dillard's when they were called Diamond's. I'm still heated and not sure if I will continue to be a customer. I do know I will not spend another dime in Dillard's at the Fiesta Mall in Mesa AZ.
The sub-category will not allow me to enter in Customer Service as more complaint.
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Posted by MyVoice on 2014-04-06
SAN ANTONIO, TEXAS -- Considering to work for Dillard's? I urge you to do your due diligence and find out the truth about working for Dillard's, make your own informed decision.
It is a very hostile environment with a revolving door. This company operates solely on sales and opening credit apps that is it. There is no customer service. Its all about sell sell sell. Managers are phony and have their special associates. You will hear all the time how they are a team, like family and how they help each other out. Yeah right, team my ass. I am an Ex Employee of Dillard's as of 2014. The starting pay was $10/per hour which is what entices most people to apply. Training sucks. They basically teach you how to ring someone up and then throw you out on the floor. Once you graduate you are then assigned an area whether it be home, juniors, etc. and your hourly rate went up to $11/per hour.
Every week your are responsible for markdowns and moving that merchandise to a sale rack. Then new merchandise comes in and you are responsible for putting it out or I should say cramming it on a 4 way or hook etc. because it has to be put out. You are required to make your Daily SPH quota. This can be very tough specially during the weekdays when the store is dead. They want you to sell full price items and you are required to open 1 credit app. per every 40 hours you work. Making over your daily SPH does not carry over to the next day, but not making your SPH sure does. They set you up for failure. The more sales you make the higher your SPH goes. Returns count against you period. Based on the area that I worked in there were 9 of us total. There would be 3 or more of us on the sales floor on any given day.
The sales associates will steal other associates sales in order to make their quotas right up to literally pushing you out of the way. I saw it happen with my own eyes...no joke. If you do not meet your SPH goals they will terminate you and replace you. In my case after they terminated me they had the nerve to ask if I wanted to complete my shift...smh really?! If you make it through it and they terminate you, you can collect unemployment.
My advice find somewhere else to work you will be glad you did and much happier in the end.
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Ripped off by the Dillards Credit Card free interest promotion!!
Posted by Bill on 2012-10-20
TULSA, OKLAHOMA -- Went to Dillards in Tulsa, OK. Purchased furniture due to a one year free interest Dillards GE Credit Card. We have excellent credit. Score is high as can get. Got a letter from Dillards GE credit card second month saying payment was late. No problems like that with any other credit card since mailed the payment off 10 days before date due. Then in two more months got a bill from GE saying they never got that months payment. Charged late fees and 28% interest charges. Never late on any other credit cards. Never had a payment sent off that they didn't get. This is a scam to charge late fees and high interest charges. If you use Dillards GE credit card then you best go to the closest Dillards store to make your payments. We went ahead and had to take funds out of out saving account to pay off the furniture, because GE said once your late then they charge high interest rates until the balance is paid off. We paid it off at Muskogee, OK Dillards.
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Posted by Amy on 2012-07-20
GLENDALE, ARIZONA -- I purchased a bathing suit on July 2nd, and returned it on July 7th with the tags still on and never worn. I returned it because the bathing suits had gone on sale on July 5th for 40% off. I was told the policy was that I could not return it, and then rebuy it at the sale price because that was a price adjustment. I said there is no price adjustment. I am returning the suit, and then will purchase a suit.
This went on for perhaps 10 minutes with a supervisor being called in. The supervisor said the suit had to go on the floor for 24 hours in order to be repurchased. I looked at her and said so if another woman comes along in 5 minutes and wants to buy the suit you're going to tell her: "No, sorry, you have to wait 24 hour to buy this?"
I got the sale price.
After many years of shopping at Dillard's, may I tell you how very disgusted and annoyed I was with the treatment/and or policy of the store.
I waited a very long time to write this, three weeks, to see if I cooled down. I have, but am still quite annoyed at the lack of respect shown to a customer, whether a new one or one of many years standing.