Dillard's Consumer Reviews

TOLEDO, OHIO -- First of all, when I started I was never told about the Sales Per Hour (SPH) which is some ridiculous number that no one could ever achieve in the home department. And if you can't make your sales you can't transfer to another department where it may be possible to make your SPH if you want to trample all over your coworkers in order to possibly make your numbers. So when the sales associates approach you to help you they are really only trying to get the jump on another associate in order to get a sale that they are so desperate for.And I lost my job because I accidentally tried to ring up a purchase for my daughter who was using my credit card. I was accused of trying to sell myself something in order to gain a sale. Well that is the most ridiculous thing I have ever heard. The system won't let you sign in to the register and then use your own credit card for the purchase so why would I even try it? Because it was an accident after my daughter shopped around the store and came into my department to but a $9.99 cup! It was an automatic reaction to ring up her merchandise and when she slid the card the register noted that I couldn't make that purchase or something like that. And I got fired for that. I also was accused of trying to buy an item for someone with my card (because I had a discount) because after my card was denied (because their stupid company actually sent my money back to me after I paid my bill) someone else purchased the merchandise I had originally been denied. WTF???? Do not work there and you really shouldn't shop there because they deserve to go out of business.

PEARLAND, TEXAS -- I went to Dillard's to find a shirt for work. I found a shirt I thought would work, tried it on, it fit, so I bought it and went home. I washed it that evening and was planning on wearing it to work that week. After I washed it though, it wasn't long enough to tuck into my work pants so I couldn't wear it.

I returned to the store a couple of days later with my receipt to return the shirt and was told I couldn't return it if it had been washed or worn. I asked if I could talk to a manager about it so she called one over for me. I told the manager I hadn't worn it and she repeatedly accused me of lying because the shirt was wrinkled from washing it earlier in the week. She even tried to say the shirt was still wet from me just washing it so it must've been worn, but I pointed out the wet spot on the shirt was from the condensation on the water bottle of the other employee standing next to her.

She still accused me of lying about wearing the shirt. I took the shirt, left the store, and called the regional office, but received the same rude, snarky attitude from the woman there. She said she was sorry I made a bad decision that cost me money. I have never seen such a ridiculous return policy or such terrible customer service. I'm never shopping at Dillard's again and it's no wonder they're going downhill. That shirt was almost $100 and it was money I basically just threw away because I ended up not being able to wear the shirt for work and had no other use for it.

ODESSA -- Today, I went to purchase a swimsuit for an upcoming vacation. A couple of weeks ago, I had shopped for bed linens, and I happened to see a mouse run under a stack of comforters so I had misgivings about going back, but Dillard's carries a line of swimsuits I like. I found a few swimsuits to try on and was shown to the largest dressing room by a competent, friendly salesperson. When I saw the room, my first instinct was to run! I was shocked by the condition of the room! The carpet was beyond dirty. There were large dark stains all over the ugly beige/gray carpet and it was very old and worn.

The walls were dirty, had been patched where hardware had been and looked as if it hadn't been painted in years. Instead of a chair to sit in, there was a large, odd wooden box built into the corner to sit and lay clothes. There were no hardware on the wall to hang clothes hangers and honestly, there were little panty liners that people had pulled off of the swimsuits and had stuck all over the dirty walls! Gross and disgusting! It seems that Dillard's could upgrade this store simply by cleaning, painting and recarpeting and oh yes, dealing with mice infestation. This is a high volume store that does a lot of business!

EASTGATE - CINCINNATI, OHIO -- Today, we decided to shop at Dillard's at Eastgate, near Cincinnati. There were two purses on sale at Dillard's, same purse as my wife purchased two months ago at full price. However, the prices marked were different. I went and saw the sales manager and she informed me that we were correct and both would be sold to us at the lower price. My wife and I looked around and picked out additional items and when we went to pay, we were told the prices would be different because the original prices were different according to the Store Manager.

When it was discovered that the original prices were indeed the same, he informed us that it did not matter what the sales manager told us, he would not approve the same price. Accordingly, I informed him we would never shop at Dillard's again since they will not honor what we were told. (Difference of $25 on a COACH purse, is not much.) What shocked me is that he told us he did not care if we never came back and Dillard's did not want our business. So much for Dillard's. Macy's and Nordstrom here we come!!

AURORA -- On July 20th I called Dillard's at the Aurora Mall. I wanted to speak to a manager. I was then give me the manager of handbags which is where my problem was. The lady that help me name was Chelsea on the phone. I didn't think I was going to get very far. I told her my problem. I'm not sure if she spoke it over with other managers but by the time I got to the store I was greeted with great respect and my problem was handled very quickly.

During that being said I also spoke with another store manager. Her name was Jessica. She also was aware of my problem and help to resolve the situation. Upon leaving the store I ran across another store manager - didn't remember her name so sorry - but she had the cutest little short pixie haircut. These are the people that keep me coming back to that store. Thanks again ladies. Keep up the good customer service.

RIDGELAND, MISSISSIPPI -- Went for an interview. No positions open for the job I applied for but, the interviewer said there is a sales position open in jewelry, sunglasses and other accessories. Okay, so I tell her I'm interested. I filled out all the paperwork, background information... everything for the hiring process. She even walked the floor with me. Showing and explaining the job position. Gave me a sheet of information to look up and study the products I would be selling. Told me that I would receive a call within the week to set up an appointment to speak with the General Manager and complete the hiring process. I'm really excited at this point! I go home....study the products, name brands, etc..... I wait for the phone call, and I wait and waited....I waited five long weeks! I received an email....Dillard's can no longer further your application at this time........Wow! Really, I suppose I was just a number, not even a person to person call. Why didn't you give me a chance? Am I the wrong color?

MORAL OF THE STORY......If you're Caucasian you definitely won't get hired in North Park Mall(Dillard's) Waisted my time!

Ordered slippers for my daughter for Christmas. She needed a different size, so we returned them on Dec. 26th to exchange, using the label provided. Today is Jan. 21, and I have just gotten off the phone from my second attempt to get this resolved. I was told the slippers (the ones we mailed back) were showing "in transit," in other words they had not yet received them.

The woman I spoke with seemed to think I would just have to wait until they somehow magically appeared after nearly a month. I asked to speak with a manager, which didn't happen, but after being told they didn't have the size I needed, was told I'd get a credit back, but it was going to take a while because I went through Paypal. Meanwhile, my daughter has gone a month without the only gift she really wanted, and I think I'm about to stroke out. Worst customer service and dishonest advertising regarding returns I've seen in a long time, and I will NEVER order online from Dillard's again.

INTERNET, MISSOURI -- Placed an online order at Dillards on Sunday morning, Dec. 23. Paid for next business day shipping. Called to make sure that it would be delivered on Monday, Dec. 24th. I was told that they use FedEx (this fact wasn't disclosed on the website) and they do not ship on Sundays (UPS does) so my gifts would not be delivered until the day after Christmas (Dec. 26).

On December 26th the FedEx tracking info said that the items would be delivered by end of day on Thursday, Dec. 27th. I called and requested a refund of my shipping and was told I had to call on Thursday in case it was delivered. I asked if I could just cancel the order and was told they "could try". Thursday came, item had not been delivered and I received updates that indicated that the order was in transit and had not been cancelled. Again I called to request a refund for shipping and was told to just refuse the delivery. I explained that I had no way of knowing when the package would arrive and since it did not require a signature it was unlikely I would be able to intercept the driver to "refuse delivery".

In the meantime, the Ugg slippers that I had ordered for $100, had been reduced to $69.99. Since the items were still in transit, I asked for a price adjustment. I was told that I would have to take it to the store when it finally arrived and return it and rebuy it. Everything about this feels low brow and low budget. Disappointing on all levels.

NEWPORT NEWS, VIRGINIA -- Nope, NEVER again will I nor my husband enter a Dillard's store again-EVER! Without getting into the details, I will say the attitude of every associate we encountered regarding a single transaction- was NEGATIVE! Each associate responded “with what they could not do- not what they could do”. Except for a mature woman in customer service, named Faye, who seemed to understand the “administrative aspect” of how to correct the several problems made by staff; she still did not have available a Manager to assist her with the issue.

Not a single Dillard's employee felt “empowered” to be able to satisfy us efficiently and quickly. No Manager on duty, no staff who knew how to complete simple transactions, nor did anyone show any interest in satisfying the customer or making us feel valued; NOT even an apology for the inconvenience they caused my husband & myself. It is no wonder why retail brick & mortar stores are failing and consumers are shopping online! CUSTOMER SERVICE is DEAD!

HARLINGEN, TEXAS -- I am an ex-employee of Dillards and felt unconfortable when I'd see an ASM's sister who was fired from that Harlingen location for thelft. While I was working there this fired employee's title was "Head Cashier" plus this was before the security cameras were installed. I remember when numerous of this "Head Cashier's" employees were being accused of stealing money among other things and esscorded out of the building handcuffed mind you. Well eventually this "Head Cashier" was caught red-handed and was terminated and banned from this Dillards, the sad thing is her sister "ASM" still works there in the Men's Dept and this so called "Head Cashier" still manages to enter this Dillards without anyone knowing for except a few employees. These few employees were aware of this secret one to one sister visit. This upsets me because some great cashiers were shamed among shoppers and employees! I feel Corp needs to be aware of this activity.