I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota. Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut. Associates in "special" departments such as the womens coach handbag department were given free rein over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do. Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's.
I still plan to file unemployment as they set me up to fail...
MESA -- I purchased two pairs of shoes from Dillard's on 7-12-2008. One were a pair of Naturalizer's dress heels and the other a pair Born sandals. I wore the dress shoes to Church on 07-13-2008. I showed both pairs of my new shoes to my sisters later that week when it was brought to my attention that the top of one shoe on the bottom had a split. I too have a job and my weekends are usually filled. I took the shoes back to Dillard's on 08-02-2008 and explained what happened and asked for store credit.
The shoe department manager immediately became defensive and stated "We do not give refunds on used merchandise." I did not ask for a refund and also stated I would not be returning the shoes if the bottom wasn't damaged. She insisted Dillard's did not sell defected product and I should have looked at the shoes more carefully. I let her know that I didn't have a reason to expect the shoe to have the rubber on the bottom split the first and only time I wore them. This went back and forth for a few minutes when I realized I needed to speak with someone other than her and also realized I had the wrong receipt. I asked the girl(I did not know she was the manager at the time) if she could look up my receipt by my debit card.
She stated there was not a program set up in the computer to check for my receipt. I took my merchandise and told her I would be back. I went back to the store the next day 08-03-2008, and talked to a different manager. Again I explained what happen. She immediately took the same stance. Words were exchanged and I asked to speak to someone else. I told her I was prepared to talk to the Corporate office if necessary. She actually asked me " What is the real reason you want to return the shoes? "They don't fit?" I just asked for my money. I know longer wanted store credit. I let her know that I also work in service, and have done so for the last ten years. I also let her know that I am a Retired US Navy Veteran that served this Country for 20 years.The shoes cost $49.00 that Dillard's could write off at the end of the year, however I can't. I also let her know I am not prepared to take the loss. I pointed out the fact that I had on a pair of $17.00 shoes I have worn for three years and all of the rubber is still in tack.
I was finally given the money back on my debit card without the manager using the receipt or debit card. Seems there was a program in place to pull up my receipt. Imagine that!!! I wrote an in store complaint. The manager came over and apologized and this is the kicker, she found that the heels in the shoes were bent and agreed the shoes were defective. I have shopped at Dillard's when they were called Diamond's. I'm still heated and not sure if I will continue to be a customer. I do know I will not spend another dime in Dillard's at the Fiesta Mall in Mesa AZ.
The sub-category will not allow me to enter in Customer Service as more complaint.
CHANDLER, ARIZONA -- I was an employee at a Dillard's store in the Phoenix area for seven months. During those seven months, I endured a lot of crap and was always hassled and treated with disrespect by management and other employees. I started off working on the dock, which wasn't so bad at first. Then, after a couple of weeks I realized how that place really operates and I started to question "Is this job really worth it?" After a couple of incidents that I had nothing to do with one night, I threatened to quit. I was talked out of it by a couple of co-workers, though. I then put in my two weeks not long after because I wasn't making enough money and they were working me to the ground. They only had me scheduled for four days off the ENTIRE month of January, whereas everyone else I worked with had at least two days off per week! I refused to work that schedule and that was one of the reasons I wanted to quit. On my last day with fifteen minutes to go, I negotiated with the Asst. Store Manager, whom I will not name. She offered to move me to the sales floor, and I accepted. I wanted $10/hr, but she gave me $9.50 and told me to deal with it. I then ran the young men's denim area for the rest of my employment there. To make a long story short, I put in my two weeks again, which expired on Saturday, May 5th. I was accused of stealing by the manager of the kid's department. She said they have me on tape stealing bedding. I told her off because I do not like being accused of something I didn't do. I was merely helping a customer out with their packages because there was nobody on the dock to help her.
Am I just going to say no, I can't help you? I had her receipt in my hand and it matched the two packages that were waiting there. I think they fired me because they were mad that I was leaving. The damn place has become like a High School. They monitor the parking lot in the mornings and make sure that employees aren't parking in the blue area. They're even confiscating associate's cell phones! This company is ridiculous! All they care about are their pacesetters and opening up credit apps! I never asked a single person for a credit app during my employment there nor did I ever once wear a nametag! I hate Dillard's with a passion and I will NEVER shop there again because they treat people like crap and they are a very racist company!
Notice their ads in the paper? The models are all white! Even if you're desperate for a job, don't ever work at Dillard's because you will hate every minute of it! Let's just get everyone together and boycott Dillard's and not shop there! Anymore disgruntled Dillard's shoppers or current/former employees out there? I want to hear from you!
HOT SPRINGS, ARKANSAS -- I personally think at Dillards needs to do backup of their customers. I came in there Saturday looking to buy bathing suit for the summer hardest things for me to find. It was fine at first but then the swimsuit specialist was being overly nice and was trying to help me entirely too much and she wasn't being nice to be nice she just doing that because she thought I was going to steal something. I've been working retail for three years I know the ins and outs of how they go out of their way with guest service to prevent people from stealing. Just because I have tattoos and piercings and my boyfriend has tattoos does not give you the right to treat us like a f****** criminal. He couldn't even look at my bathing suit to tell me if he liked it or even help me try it. They made me fill so uncomfortable I will never go there again. Just because a person has tattoos and piercings does no mean your going to steal something. I had every intention on paying. I will spend my money elsewhere! I couldn't even shop for my self because she kept giving me bathing suits I did not want I couldn't enjoy shopping because of her.
INTERNET SITE, OHIO -- I went on Dillards web site Sunday morning because the Fiestaware group that I belong to said they were having a great sale at the stores 50% off the cookie jars. Their store is 2 hours from my house so I was hoping that they would be on sale on line. They had the Lemongrass cookie jar marked $22 so I ordered one thinking it was a great deal. Now they are saying it was all a mistake and that they were canceling the orders that they no longer had the cookie jars at all. I think they should have delivered on the orders because they left the mistake on the web site for more than 24 hours even after they were made aware that it was there.
ALTAMONTE/OVIEDO, FLORIDA -- I ordered a pair of Gianni Ninni shoes on Dec.23 to wear in a new years party. On Dec 29 I received an email saying that my order was canceled. I understand that things happens and there is a possibility that don't have my size etc, but why they have to wait to the last minute to tell me that they don't have my size??? Why the ordered the shoes if they knew my shoe size was not available?
I am really disappointed with Dillard online system. I couldn't find any shoes that could go with my dress. When I told the sells person that I wanted my money back in my credit card she told me that the order was never processed.
If you don't want have a bitter experience with Dillards online order, don't buy only buy at Macys the online system are great I have ordered only without any problem
ALBANY, GEORGIA -- I have spent thousands of dollars in this store for me & my family. I have been accused of shop lifting. Every time I am shopping in the store, the camera watchers, a couple of women in the office tell the cashiers to watch me.. I know of this because I'm told these employees are gossiping about me & slandering my good name/reputation with all of the other store employees. Each time I come into shop. I asked this worker how did you find out about me & this situation & they said I'm watched & we speak about keeping an eye on you & they claim I have taken stuff! I was seen digging in my purse outside in my vehicle, looking suspicious one day after I left the store. We'll if that's the case, why did I not get arrested. nor stopped by anyone? Why am I allowed to shop there? I only know about this situation from this one person, not from the Dillards Security people or workers who are so concerned the last 4 times I have been in lately. I guess anyone & everyone whom walks into Dillard's in Albany GA is automatically guilty. But they won't call the cops if they think you've stolen something, you'll just get publicly slandered by their employees & without proof be labeled A THIEF. BY these Dillard's employees making accusations, it's spreading negatively around town. Just recently I was shopping for school clothes & other items, I wished I could return all the items I BOUGHT. I no longer wish to spend my money at Dillard's & they better keep their mouths shut unless they'd like a slander lawsuit!
LEWISVILLE, TEXAS -- Our daughter received a Vera Bradley mini-hipster as a gift and wanted to exchange it for the same item in another pattern. The initial Dillard's sales person was very helpful, but the department manager got involved and refused to exchange it. We don't know where it was purchased originally, but Vera Bradley customer service told us that any Vera Bradley retailer or Vera Bradley store would exchange the item.
We have since gone to an smaller, very customer service oriented Vera Bradley retailer, The Ivy Cottage in Coppell, Texas, where the sale personnel were very helpful and cheerfully exchanged the item. Given my experience with Dillard's on this situation involving a small item, Dillard's has lost a good customer for future purchases of any products in their stores, but The Ivy Cottage as gained grateful customer.
LEWISVILLE, TEXAS -- I got a shirt for my Birthday 3 days ago and it was too big. Went to Dillards since the shirt had the tags. I was thinking that they will exchange and I could also shop and apply for the card etc. Three people in the Men's Dept and nobody was able to either help me? All I was asking was for an even exchange. I was told "sorry but we can't exchange with no receipt"? Are you kidding me?
I just told them, it was a Birthday gift. You will think that they will find a way to help me but No. They could have easily exchanged it and even verify that my Birthday was a couple days ago with my Drivers License. I was not even asking for a refund Was I? They lost a potential Customer without even becoming their Customer.
CINCINNATI, OHIO -- I bought a item at Cincinnati Kenwood Dillards two weeks ago. The sale associate told me that I can return it within the 30 days at any Dillards store if I am not satisfy with the item.
I went to Cincinnati Eastgate Dillards on Saturday to return it. The duty manager-Karen told me that Eastgate Dillards can not return it, because they don't sell this product. She told me I have to return it at Kenwood Dillards where I originally purchased the item. I called the duty manager at Kenwood Dillards in front of Karen and told Kenwood that Eastgate can not return fro me. Kenwood Dillards said, according to the retun policy, I should be able to return it at Eastgate. The duty manager Karen was very rude and had no concern for customer service. In the end, I had to drove one hour to the Kenwood Dillards to returned.
The manager at Kenwood was very nice and apologize for the inconvenience for me to drove the long distance. Both Dillards stores, have the same policy, but one provided good customer services, the other one provide bad customer services. Compare with Kenwood Dillards, Macys, and Nordstrom stores, the Eastgate is the worst store of them. I would like to drive one hour to shop at kenwood town center rather than drive two minutes to shop at Eastgate Dillards in the future.