Ordered shoes online. Got them damaged. Attempted multiple times to contact them but no one returned my messages. Will never order from Dillard again!!! 1 Replies - Latest reply on 05/21/2012Add reply
MAILORDER -- I placed an order with Dillard's and because I needed the shoes before Christmas, I paid extra for expedited shipping. I was told there would be no problem, that the shoes were in stock and would ship immediately. I received an ema that the order was in process.
I checked the status the next day, and my order was still '"in process". I had to dig to find out that "in process" meant that Dillard's did NOT have the shoes in stock. My supposedly expedited order was nothing more than a back order. I've made several attempts to contact them about this matter, but no one seems to be able to help.
I will NEVER order from them again.
1600 CANTRELL ROAD, ARKANSAS -- I have recently visited the Oak Court store and to my surprise the Store Manager Mr Eugene Williams is no longer the store manager. I have been shopping at Dillard's since 1998. I have worked for Dillard's under Mr Williams. He is a visionary and motivator. He is a hands on manager. I have been to other Dillard's; have yet to meet or been greeted by the store managers. Mr Williams spreaded joy through out Dillard's. The key to a profitable store is a great leader. A great leader do not mind walking around the store and greeting the customers. A great leader will get dirty if needed and no job is too small. I have seen all of these distinguishing characteristics in Mr. Williams. Mr Williams was a GREAT ASSET to Dillard's Oak Court. 4 Replies - Latest reply on 09/04/2012Add reply
NASHVILLE, TENNESSEE -- I bought a dress for my daughter's prom. The girl wears size 12, and we bought that size. The dress that arrived was marked as size 12, but was in fact two or more sizes smaller! We called the customer support and they agreed to send a replacement and not charge 8.99 for the returned shipment because the size was misleading.
3 Replies - Latest reply on 06/12/2011Add reply
The replacement dress arrived quickly - it was size 16... but still too small! I called and asked them how to return the order... They said they only can make this exception once per customer, and would charge me for the returned shipping. We ended up with no dress and overall shipping charge of $18! The account representative spent an hour arguing with me on the phone. When I asked her if they are interested in customer satisfaction, they said "no". This is the first time in my whole life that I heard such thing.
I recently made my 2nd purchase at Dillard's department store on line. The skirt I purchased looked nothing like the pic on line. I phoned customer service today to inquire about the return policy and my initial shipping charges. I was rudely told that when the warehouse receives the item back they will decide if it's defective and then issue a full refund. The customer service rep's tone was awful.
8 Replies - Latest reply on 02/20/2011Add reply
This is the second call I've made concerning a product I've purchased and needless to say I will never purchase anything from Dillard's again.
Dillards Temple Tx
TEMPLE, TEXAS -- Initially, my mother went into Dillards temple tx to return a tshirt that had been previously purchased for me, while I was shopping in another store. She met me in the parking lot and told me that the ... read full review20 Replies - Latest reply on 09/21/2010
I went to place an order online for an item that was on sale, but the price was incorrect when I went to check out. Because the office was closed, I called the next day. I was told that the sale had ended the day before, and there was nothing they could do. I explained that I tried to make the purchase the day before, and should therefore receive the sale price, but they would not budge. I even asked to speak to a supervisor, who said she would not help me. I will not be making any more purchases from Dillard's because of this.Add reply
I am in a hurry and of course buying shoes for my daughter to wear for her wedding. Somehow or another I accidentally ordered the wrong size. I received the shoe and they were beautiful, but the wrong size. I called customer service after going on line and ordering the correct size. I was fortunate enough to get Rosa at extension 3322 who was the most helpful, kind, wonderful person I have ever had the pleasure to meet. She looked to find out where she could find the correct size, ordered the shoe for me and assured me she would follow up on my order when she returned after her day off. I was extremely impressed by her patience and professionalism. With people like this working for Dillards I will definitely order again. Thank You Rosa for calming my fears of not being able to find the correct shoe in the correct size you were awesome.1 Replies - Latest reply on 05/25/2010Add reply
Was shown disrespect
My husband only likes short sleeved shirts, therefore I buy his Christmas presents early before the long sleeves are all that can be found. I tried to return a shirt for credit to my account in January ... read full review33 Replies - Latest reply on 02/19/2010
In this time of stolen identities why not list my account number on the remittance number of my statement and not on all the other copies included in the billing? Since I already have the AC # on the remittance. I do not need it again. I have the AC # in my records. 1 Replies - Latest reply on 01/11/2010Add reply
I was given many customer's copy with a website to register to Win a shopping spree for $2,500, but there is no such website. This is false advertisement. Do they know what they are doing. Dillards is a up scale store and shouldn't deceive they customers.
5 Replies - Latest reply on 11/24/2009Add reply
Next time when I need to shop, I will not be going to Dillard's anymore. I'm a very disappointed shopper.
Dillard's Return Policy is a Joke!
ALBANY, GEORGIA -- I bought a Ralph Lauren poncho at the Dillard's in Albany, Georgia. I took it on a trip to Portland, Oregon, where it rained, rained, and rained. During my second day of the trip I wore the poncho to ... read full review4 Replies - Latest reply on 07/30/2011
All you have to do is go to www.dillards.com and in the search box put shopping spree. It will take you immediately to the form to fill out! Add reply
KENNER, LOUISIANA -- My sister and I purchased about $900 of merchandise from Dillard's the Saturday following Xmas. About $300 of it was purchased from the lingerie department. The following Saturday I attempted to return ... read full review3 Replies - Latest reply on 02/01/2009
WESLEY CHAPEL, FLORIDA -- Everyone is so excited about the new Dillards opening up in Wesley Chapel, Florida. I had an interview with the Store manager and the department manager 3 weeks ago or longer. I was told that I should wait for a call from the cosmetic regional manager. I don't know what day I will be getting this phone call, the department manager will not return my phone calls. I don't know if I'm still being considered for this position or not. If not I would like to know so I can move on. It has been too long with no response.
4 Replies - Latest reply on 10/01/2008Add reply
Whatever excitement I had for the job is gone. When an employer can't communicate effectively, by email, phone, or in writing, with candidates for employment, be careful. If all their communications are handled that way, how well are they running a business?