I worked for Dillard's as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota.
Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut.
Associates in "special" departments such as the women's coach handbag department were given free rein over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do.
Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's. I still plan to file unemployment as they set me up to fail.
MESA -- I purchased two pairs of shoes from Dillard's on 7-12-2008. One were a pair of Naturalizer's dress heels and the other a pair Born sandals. I wore the dress shoes to Church on 07-13-2008. I showed both pairs of my new shoes to my sisters later that week when it was brought to my attention that the top of one shoe on the bottom had a split. I too have a job and my weekends are usually filled. I took the shoes back to Dillard's on 08-02-2008 and explained what happened and asked for store credit.
The shoe department manager immediately became defensive and stated "We do not give refunds on used merchandise." I did not ask for a refund and also stated I would not be returning the shoes if the bottom wasn't damaged. She insisted Dillard's did not sell defected product and I should have looked at the shoes more carefully. I let her know that I didn't have a reason to expect the shoe to have the rubber on the bottom split the first and only time I wore them. This went back and forth for a few minutes when I realized I needed to speak with someone other than her and also realized I had the wrong receipt.
I asked the girl (I did not know she was the manager at the time) if she could look up my receipt by my debit card. She stated there was not a program set up in the computer to check for my receipt. I took my merchandise and told her I would be back.
I went back to the store the next day 08-03-2008, and talked to a different manager. Again I explained what happen. She immediately took the same stance. Words were exchanged and I asked to speak to someone else. I told her I was prepared to talk to the Corporate office if necessary. She actually asked me "What is the real reason you want to return the shoes? They don't fit?"
I just asked for my money. I know longer wanted store credit. I let her know that I also work in service, and have done so for the last ten years. I also let her know that I am a Retired US Navy Veteran that served this Country for 20 years. The shoes cost $49.00 that Dillard's could write off at the end of the year, however I can't. I also let her know I am not prepared to take the loss. I pointed out the fact that I had on a pair of $17.00 shoes I have worn for three years and all of the rubber is still in tack.
I was finally given the money back on my debit card without the manager using the receipt or debit card. Seems there was a program in place to pull up my receipt. Imagine that!!! I wrote an in-store complaint. The manager came over and apologized and this is the kicker, she found that the heels in the shoes were bent and agreed the shoes were defective.
I have shopped at Dillard's when they were called Diamond's. I'm still heated and not sure if I will continue to be a customer. I do know I will not spend another dime in Dillard's at the Fiesta Mall in Mesa AZ. The sub-category will not allow me to enter in Customer Service as more complaint.
CHANDLER, ARIZONA -- I was an employee at a Dillard's store in the Phoenix area for seven months. During those seven months, I endured a lot of crap and was always hassled and treated with disrespect by management and other employees. I started off working on the dock, which wasn't so bad at first. Then, after a couple of weeks I realized how that place really operates and I started to question "Is this job really worth it?"
After a couple of incidents that I had nothing to do with one night, I threatened to quit. I was talked out of it by a couple of co-workers, though. I then put in my two weeks not long after because I wasn't making enough money and they were working me to the ground. They only had me scheduled for four days off the ENTIRE month of January, whereas everyone else I worked with had at least two days off per week! I refused to work that schedule and that was one of the reasons I wanted to quit.
On my last day with fifteen minutes to go, I negotiated with the Asst. Store Manager, whom I will not name. She offered to move me to the sales floor, and I accepted. I wanted $10/hr, but she gave me $9.50 and told me to deal with it. I then ran the young men's denim area for the rest of my employment there.
To make a long story short, I put in my two weeks again, which expired on Saturday, May 5th. I was accused of stealing by the manager of the kid's department. She said they have me on tape stealing bedding. I told her off because I do not like being accused of something I didn't do. I was merely helping a customer out with their packages because there was nobody on the dock to help her.
Am I just going to say no, I can't help you? I had her receipt in my hand and it matched the two packages that were waiting there. I think they fired me because they were mad that I was leaving. The damn place has become like a High School. They monitor the parking lot in the mornings and make sure that employees aren't parking in the blue area. They're even confiscating associate's cell phones!
This company is ridiculous! All they care about are their pacesetters and opening up credit apps! I never asked a single person for a credit app during my employment there nor did I ever once wear a nametag! I hate Dillard's with a passion and I will NEVER shop there again because they treat people like crap and they are a very racist company!
Notice their ads in the paper? The models are all white! Even if you're desperate for a job, don't ever work at Dillard's because you will hate every minute of it! Let's just get everyone together and boycott Dillard's and not shop there! Anymore disgruntled Dillard's shoppers or current/former employees out there? I want to hear from you!
ANONYMOUS, FLORIDA -- I worked at Dillard's previously and had a pretty good experience. Met my SPH every time and pay increased significantly. So, when I needed a part time job, I thought, why not return? BIG MISTAKE! Things have changed so much I didn't recognize it. The area I worked in, you are specially trained for that counter, but this doesn't make any difference. Anyone in the store can come up and sell your product, even if you're standing there. Other sales associates have no problem stabbing you in the back and stealing your sales, all in the name of reaching their SPH, even though you have an SPH to reach too!
The store manager will look you right in the face and outright lie to you. What was even worse, there was a drama queen at one of the counters, who contacted me on social media, accusing me of something I did not do and then threatened me. Since I felt the environment at Dillard's had become too hostile and unsafe for me, and did not like being threatened, I resigned. Didn't faze my supervisor or the store manager in the least. All they care about is the almighty dollar and how much each associate can sell to make the managers look good.
EASTGATE - CINCINNATI, OHIO -- Today, we decided to shop at Dillard's at Eastgate, near Cincinnati. There were two purses on sale at Dillard's, same purse as my wife purchased two months ago at full price. However, the prices marked were different. I went and saw the sales manager and she informed me that we were correct and both would be sold to us at the lower price. My wife and I looked around and picked out additional items and when we went to pay, we were told the prices would be different because the original prices were different according to the Store Manager.
When it was discovered that the original prices were indeed the same, he informed us that it did not matter what the sales manager told us, he would not approve the same price. Accordingly, I informed him we would never shop at Dillard's again since they will not honor what we were told. (Difference if $25 on a COACH purse, is not much.) What shocked me is that he told us he did not care if we never came back and Dillard's did not want our business. So much for Dillard's. Macy's and Nordstrom here we come!!
HOT SPRINGS, ARKANSAS -- I personally think at Dillard's needs to do backup of their customers. I came in there Saturday looking to buy bathing suit for the summer hardest things for me to find. It was fine at first but then the swimsuit specialist was being overly nice and was trying to help me entirely too much and she wasn't being nice to be nice she just doing that because she thought I was going to steal something. I've been working retail for three years I know the ins and outs of how they go out of their way with guest service to prevent people from stealing.
Just because I have tattoos and piercings and my boyfriend has tattoos does not give you the right to treat us like a ** criminal. He couldn't even look at my bathing suit to tell me if he liked it or even help me try it. They made me fill so uncomfortable I will never go there again. Just because a person has tattoos and piercings does not mean you're going to steal something. I had every intention of paying. I will spend my money elsewhere! I couldn't even shop for myself because she kept giving me bathing suits I did not want I couldn't enjoy shopping because of her.
INTERNET SITE, OHIO -- I went on Dillard's website Sunday morning because the Fiestaware group that I belong to said they were having a great sale at the stores 50% off the cookie jars. Their store is 2 hours from my house so I was hoping that they would be on sale online. They had the Lemongrass cookie jar marked $22 so I ordered one thinking it was a great deal. Now they are saying it was all a mistake and that they were canceling the orders that they no longer had the cookie jars at all. I think they should have delivered on the orders because they left the mistake on the website for more than 24 hours even after they were made aware that it was there.
ALTAMONTE/OVIEDO, FLORIDA -- I ordered a pair of Gianni Ninni shoes on Dec.23 to wear in a new year's party. On Dec 29 I received an email saying that my order was canceled. I understand that things happens and there is a possibility that don't have my size etc, but why they have to wait to the last minute to tell me that they don't have my size??? Why the ordered the shoes if they knew my shoe size was not available?
I am really disappointed with Dillard's online system. I couldn't find any shoes that could go with my dress. When I told the sells person that I wanted my money back in my credit card she told me that the order was never processed. If you don't want have a bitter experience with Dillard's online order, don't buy. Only buy at Macy's, their online system are great I have ordered only without any problem.
ALBANY, GEORGIA -- I have spent thousands of dollars in this store for me & my family. I have been accused of shoplifting. Every time I am shopping in the store, the camera watchers, a couple of women in the office tell the cashiers to watch me. I know of this because I'm told these employees are gossiping about me & slandering my good name/reputation with all of the other store employees each time I come into shop.
I asked this worker "how did you find out about me & this situation," & they said I'm watched & we speak about keeping an eye on you & they claim I have taken stuff! I was seen digging in my purse outside in my vehicle, looking suspicious one day after I left the store.
We'll if that's the case, why did I not get arrested nor stopped by anyone? Why am I allowed to shop there? I only know about this situation from this one person, not from the Dillard's Security people or workers who are so concerned the last 4 times I have been in lately. I guess anyone & everyone who walks into Dillard's in Albany GA is automatically guilty. But they won't call the cops if they think you've stolen something, you'll just get publicly slandered by their employees & without proof be labeled A THIEF.
BY these Dillard's employees making accusations, it's spreading negatively around town. Just recently I was shopping for school clothes & other items; I wished I could return all the items I BOUGHT. I no longer wish to spend my money at Dillard's & they better keep their mouths shut unless they'd like a slander lawsuit!
LEWISVILLE, TEXAS -- Our daughter received a Vera Bradley mini-hipster as a gift and wanted to exchange it for the same item in another pattern. The initial Dillard's salesperson was very helpful, but the department manager got involved and refused to exchange it. We don't know where it was purchased originally, but Vera Bradley customer service told us that any Vera Bradley retailer or Vera Bradley store would exchange the item.
We have since gone to a smaller, very customer service oriented Vera Bradley retailer, The Ivy Cottage in Coppell, Texas, where the sale personnel were very helpful and cheerfully exchanged the item. Given my experience with Dillard's on this situation involving a small item, Dillard's has lost a good customer for future purchases of any products in their stores, but The Ivy Cottage has gained grateful customer.