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Dillard's - Page 2

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1.3 out of 5, based on 18 ratings and
55 reviews & complaints.
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Don't order from Dillard's
Posted by on
MAILORDER -- I placed an order with Dillard's and because I needed the shoes before Christmas, I paid extra for expedited shipping. I was told there would be no problem, that the shoes were in stock and would ship immediately. I received an ema that the order was in process.

I checked the status the next day, and my order was still '"in process". I had to dig to find out that "in process" meant that Dillard's did NOT have the shoes in stock. My supposedly expedited order was nothing more than a back order. I've made several attempts to contact them about this matter, but no one seems to be able to help.

I will NEVER order from them again.
     
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Store Manager
Posted by on
1600 CANTRELL ROAD, ARKANSAS -- I have recently visited the Oak Court store and to my surprise the Store Manager Mr Eugene Williams is no longer the store manager. I have been shopping at Dillard's since 1998. I have worked for Dillard's under Mr Williams. He is a visionary and motivator. He is a hands on manager. I have been to other Dillard's; have yet to meet or been greeted by the store managers. Mr Williams spread joy threw out Dillard's. The key to a profitable store is a great leader. A great leader do not mind walking around the store and greeting the customers. A great leader will get dirty if needed and no job is too small. I have seen all of these distinguishing characteristics in Mr. Williams. Mr Williams was a GREAT ASSET to Dillard's Oak Court.
     
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Anonymous on 2011-07-19:
Maybe he was transferred to another store or quit to move on to bigger and better opportunities. Did you ask any of the other employees why he left?
jktshff1 on 2011-07-19:
Been in there....great Dillards.
nukes2 on 2011-07-19:
Yes, I agree with Jhoney regarding Mr Williams. I was a full time student while working for Dillard's Oak Court. Mr Williams was a wonderful manager. He stress that education is the key to success.I hate to here that he is no longer at Dillard's Oak Court.
oakcourtemployee on 2012-09-04:
he was transferred to paducah, ky!!
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Dillards Temple Tx
Posted by on
TEMPLE, TEXAS -- Initially, my mother went into Dillards temple tx to return a tshirt that had been previously purchased for me, while I was shopping in another store. She met me in the parking lot and told me that the manager she spoke with had denied the return because it was beyond 90 days. She further stated how arrogant and rude that person had been towards her. She told me his demeanor was not commensurate with him having been a supervisor. She also said he did not have on a name tag when she spoke with him. I decided to go in myself and try to speak with someone about the return. I spoke with a lady who told me that because the sale was older than 90 days that I needed to speak with her supervisor. The person that was the supervisor, Matt (I believe Matthew Morgan) came out and looked briefly at the item and told the lady I already said no to that. He then decided to acknowledge me standing there and said I'm not going to do it. I tried to ask him why he couldn't be more reasonable and he waved his arms at me and said I said no I've decided. He was in fact very sarcastic and arrogant. I asked to speak to his superior and he said there is no one above me. I questioned that there was no one above him and he told me I would have to speak with someone at corporate. He said my name is Matt go to Dillards.com. I asked him to write down his name and contact information for corporate. He then became very beligerant and said I'm done arguing with you. He then walked off and had a police officer that was working security escort me to the door. I was basically treated like a criminal for trying to return a brand new item with the tags on it, a black pocket t shirt. I discovered later on that the subject Matt was not the store manager but rather the assistant manager. I returned to the store 2 days later and spoke with Cynthia Woytek the store manager. I complained about how arrogant her assistant had been. She had a very arrogant tone as well and kept saying are you going to let me finish while I was trying to carry on a conversation with her. Finally she said I'll handle it. I tried to tell her more about how poorly I was treated as a customer and she raised her voice and said I said I'd handle it like she didn't want to hear anything else I had to say. it was clear to me based on the way she was acting that she did't really intend to do anything. I left the store and do not intend to shop at Dillards ever again. Their willing to try to humiliate and lose a customer of over twenty years over a 10 dollar return. I'll shop at Jcpenney. At least they care about customer service and treat customers with dignity and respect.

I understand that stores have policies. I would not have asked to go above the assistant supervisor if he had not been so arrogant and disrespectful toward me. It wasn't about the return at the point I asked to speak with the assistant supervisor's superior, it was about respect for the customer. When I initially sought the return I believed that they might accept it for customer service reasons and not be so dogmatic about the policy.
     
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Venice09 on 2010-09-21:
How many times and in how many different ways do you need to be told no before you accept the answer? If the store has a 90-day return policy, why would you expect an exception to be made for you? It sounds like you were really trying the patience of both the assistant manager and manager. Something tells me they started out being nice but your persistence pushed them too far and gave them no choice but to be blunt.

I know that's not what you want to hear, but they were just abiding by store policy. If you want an unlimited return policy, shop at Kohl's. Does JCPenney have an indefinite return policy?
unhappy999 on 2010-09-21:
Stores have a return policy for a reason. There can not be an indefinite period for returning items new or not. If you would not leave the store after telling you they would not accept the return what other choice did they have than to call security. Just because they said "no" does not mean they were rude. A ninety day return policy is more than most stores allow these days. I'm sure JC Penney will not accept returns outside of their window either.
Venice09 on 2010-09-21:
Even if the CSR continues to be polite, I'm willing to bet there are customers who still perceive the answer as being rude just because it equals no. The only thing some customers want to hear is yes. Anything else is rude.

Iceman, is there anything they could have said that you would not have thought was rude other than yes we'll take the return?
Anonymous on 2010-09-21:
Venice09, I don't know if you didn't read Iceman's reply or you just refuse to believe it but Iceman was quite succinct about the situation.
rockfishing on 2010-09-21:
Now I remember why I got out of the retail business. I'm sure it's not these case here but it never ceased to amaze me that the only time you get the employees being called rude, unprofessional, stupid, etc., etc., was when the customer didn't get their own way. Some people thing that the customer is always right theory means they can act anyway they want and store policy does not apply to them. God bless those who keep working retail. There are some horrible people out there.
Venice09 on 2010-09-21:
I did read the reply. I would just like to know what words the managers could have used to refuse the return that would not have been perceived as rude. Would Mrs. V's strategy have worked?
lobo65 on 2010-09-21:
Whether or not the assistant manager, and/or manager were rude, one should not expect to circumvent a store's return policy. I'm sure it is printed plain as day on the receipt. It always amazes me when a disgruntled shopper equates the word no with being rude.

I guess I tend to lean more towards the position of the stores because I've been on the other side of the counter in my younger days, and seen too many ridiculous attempts to return merchandise well past the cut-off date. If I saw on the receipt that the return date had passed, it would never occur to me to even try to return an item.
iceman40 on 2010-09-21:
Try Sir, I'm sorry but we can't do that. You know, basic respect.
Anonymous on 2010-09-21:
Venice09, You're assuming that the OP thought the manager 'rude' solely because of being told 'No' even though the OP has stated twice now it was the 'attitude' and not the 'answer'.

It's not unusual to find rude, insensitive and socially inept people working retail these days who lack any basic people skills. As is the case on this one.

Like I've said many times before some people have no business dealing with the public.
Venice09 on 2010-09-21:
He already told your mother no, but you decided to go back in and try again. It's understandable that he would be annoyed. What did he say to your mother that was so rude other than he couldn't accept the return because it was beyond 90 days?
FlShopper on 2010-09-21:
venice, you're right about some customers confusing being told "no" with being treated disrespectfully. I served as translator the other night for a customer who was very upset that his items were not going to be accepted for return. The manager was never rude or disrespectful, nor was the customer. Voices were not raised, nor did anyone walk off in an angry snit. But the customer was very persistent in insisting that he was in the right and the manager refused to budge. Later, the customer found me and continued to go on about how he was being treated with disrespect, etc. To him, it didn't matter what the "policy" is; he didn't agree with it and therefore shouldn't be subject to it.
Anonymous on 2010-09-21:
Again you miss the point Venice09. Despite the OP repeatedly telling you it was about the employees attitude and not the return policy you keep re-framing the argument back to your notion that all customers think it rude to be told 'No'. Nothing the OP can post will change your view because in your mind your speculation is fact.
clutzycook on 2010-09-21:
I think Kohls has a return time limit too, but I haven't shopped there in a long time.
iceman40 on 2010-09-21:
You missed the point of the review, it was not about the return after it was denied by the assistant, it was about him disrespecting a customer. If anyone can be expected to respect customers, it should be a manager.
skelly39 on 2010-09-21:
Ya know, I try to side with the consumer, but it appears that your expectations were not reasonable. I'm sure it was on the receipt that the return period was 90 days. You didn't like that answer, and yada yada yada, the police were called. Then the other manager had to ask you to let her finish. I have a feeling you were not being as reasonable as you think you were.
FlShopper on 2010-09-21:
If the manager said to you "...are you going to let me finish?" makes it seem as if you wouldn't let her speak and kept interrupting her because you wouldn't accept her answer. I know you feel you were treated in a rude manner, but it sounds as if you were also being very unreasonable with them.
raven2010 on 2010-09-21:
clutzy, Kohl's has a "we'll take it back forever, no questions asked"policy. They actually run 230 second commercials about it here.

To the OP--it appears you were unreasonable. If your mother was told no, that does not mean the assistant mgr was rude. Even if he WAS tone, had tone, etc, that does not automatically mean you should get an exception to the 90 day policy.

No does not equal rude. Even if a firm tone is used.
Anonymous on 2010-09-21:
iceman40, I completely get what you're saying. You'd think somebody managing a Dillard's would be a bit more professional with some basic people skills. Well obviously we would be thinking wrong.

If Dillards wants to act like a cut-rate discount store then so be it but if it were me I'd take my money to a store who appreciates the sort of clientele Dillards USED to cater to.

Good review.
Venice09 on 2010-09-21:
I didn't miss the point at all. Respect is a two-way street. You were refusing to accept the return policy and taking it out on the employees. I consider that to be disrespectful. You can't fault employees for following store policy, even managers. Sure it would be great if they made exceptions, but maybe they are under strict rules not to and there are consequences if they do. Maybe they're tired of arguing with customers and being perceived as the bad guys just for doing their jobs.
Mrs. V on 2010-09-21:
There is never any need to be rude. An, "I'm very sorry, Sir/Ma'am, but we just can't accept returns over 90 days. It's our policy." is all that really needs to be said. And if said with a real "I'm sorry" it almost always works. And if the customer is rude, all the CSR has to do is play the 'broken record'.

"I'm's policy that we can't accept returns after 90 days. I'm very sorry, Sir/Ma'am."
"All sales are final after 90 days, Sir/Ma'am, I'm very sorry."
"I'm very sorry that we can't be of more help but our return policy is 90 days, Sir/Ma'am."

Keep on saying it like that and never let the customer make you mad. It works.
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Terrible Company to Work For
Posted by on
I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota. Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut. Associates in "special" departments such as the womens coach handbag department were given free rein over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do. Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's.

I still plan to file unemployment as they set me up to fail...

     
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Soaring Consumer on 2009-07-12:
I suggest filing a complaint with your state's labor board.

This type of complaint about Dillard's is fairly common so I don't doubt this for a second. Voted helpful.
madconsumer on 2009-07-12:
if you are hired to meet a quota, and don't, you get terminated.
rukdnme on 2012-10-04:
Dillard's has no marketing manager. If you file for unemployment for being dismissed, you more than likely will be approved. Dillard's compensation program should be the standard for retail establishments. Employees that produce are rewarded with up to 15% percent raises. Those who don't produce generally fall to the wayside and need to find other employment where they can slack as much as they need to.
Mary1201 on 2013-05-03:
In response to rukdnme, have you ever worked for Dillard's? I'm guessing not. If in fact you have or do, you would not say anything about employees needing to find other employment where they can slack as much as they need to! That is an extremely ignorant statement to make. I've worked for Dillard's going on three months now and it's either feast or famine. One day there are far too many associates on the floor with no customers, the next day there are far too few associates with a store full of customers. Also in the short time I've been there, several employees have already been let go. Including an area sales manager who's worked for Dillard's for seven years. She worked her butt off to get to her position only to be terminated due to lack of sales. I'm sorry, but to say lack of sales is to be blamed on one person alone is flat out ridiculous. This company needs to hear from it's employees and understand that the lack of sales is not due to slacking associates and managers, but due to a terrible economy and customers not caring to spend an entire paycheck on the outrageously overpriced product the store is trying to shove down their throat. The higher-ups also need to look into better overall store management and how employees are treated by the store management. As for the raises you speak of, how on earth can someone be expected to make these raises when the place is so unorganized to begin with? It is totally unfair for a particular person to be placed in the same area, alone, every time he/she is on the clock, while others are having to trace all over the store to find customers because they have been placed in overstaffed areas. It's quite the game of cat and mouse and as for myself, I am far too educated to deal with this petty game, but am a victim of a bad economy
Ihotmail.comngrid on 2014-01-09:
Dillards is a communist company. They should be lined up and you get the rest. The worst company on the planet.
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Very Rude Customer Service Employees
Posted by on
BEACHWOOD, OHIO -- I was visiting a family member in Cleveland Ohio. We went to Dillard's dept. store to purchase a dress for the event that we were attending that evening. There was this customer service employee by the name of Kay that was being of service to us.

My cousin wanted to try on a beautiful dress and the lady had no problem at first until she noticed that there were four others that was with us. Two of which were her daughter, my daughter and my niece. She alerted security for no apparent reason ( I did not notice security until my cousin had mentioned that he was following us) at any rate, she was very rude and ignorant wanting to know what happened to the dress that my cousin had tried on. Now I did not know that prior to her asking about the dress, my cousin did not like the way she was acting so she politely took the dress to the shoe dept. so she can find the perfect shoes to match and to no longer have to deal with the rude employee.
I had asked the rude employee to hold a dress for me and she kindly did.

When I arrived back to her station to purchase the dress. She asked me where was the other dress and I didn't know what she was talking about until she mentioned my cousin. I politely told her that I was here to purchase the dress that I asked her to hold for me and she had this real nasty attitude (with a smile on her face) and to this day I still don't understand why she was so rude to me. I had noticed that the dress was a little wrinkled and I asked her if she could steam the wrinkles out. Sure enough with a lot of attitude she told me that it would be wasting her time because the dress was polyester and the wrinkles would still be in the dress. I also noticed that the belt that came with the dress was cracked and I asked if I could get a discount and she (once again with attitude) told me that they would not give me the discount and if I wanted the dress or not! I eventually got 10% off of the already marked down dress.

I really could not believe this lady was being terribly rude to me in front of my daughter and my niece. I asked if there was anyone else that would help me with the dress so she stormed off and said "I am not going to stand here and deal with this" I am stunned at how this woman was acting. I asked the other employee that came to help with the sale what her problem was and the much kinder sales clerk said that the woman was always like that and that a lot of the other employees did not like her. The store manager came over to me and my family and asked us "which one of you ladies used profanity at his employee" and we all were shocked that the woman went back and made up these ridiculous lies that she say we said to her. The manager was very rude and told us that they did not need our kind in his store and for us to please leave. Our kind...... that was a racist remark he made and security escorted us out of the store.

My first time in this store and this is the treatment I get. I am not going to stand for any one being rude like that in front of me or my children. I will never go to any other Dillard's dept. store again. The security guard told us that it was a crime to use profanity and told him that it was a crime to act racist.

Dillard's will never have to worry about me coming in there store again.
     
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madconsumer on 2008-09-29:
I would like to hear the store side of this story.

if the garment was already marked down, then it was due to the wrinkles and cracked belt, but yet you still insisted they discount it.

if I was the saleperson, I would have just left you standing there and went to lunch.
lili1018 on 2009-09-26:
Maybe by "your kind" the manager meant rude people, since apparently the original sales associate told him you were being rude. Just a thought.
Lara on 2013-06-06:
No it's all the Dillard stores. There's always one rude employee. They need to be more careful with whom they choose.
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Poor Management
Posted by on
CHANDLER, ARIZONA -- I was an employee at a Dillard's store in the Phoenix area for seven months. During those seven months, I endured a lot of crap and was always hassled and treated with disrespect by management and other employees. I started off working on the dock, which wasn't so bad at first. Then, after a couple of weeks I realized how that place really operates and I started to question "Is this job really worth it?" After a couple of incidents that I had nothing to do with one night, I threatened to quit. I was talked out of it by a couple of co-workers, though. I then put in my two weeks not long after because I wasn't making enough money and they were working me to the ground. They only had me scheduled for four days off the ENTIRE month of January, whereas everyone else I worked with had at least two days off per week! I refused to work that schedule and that was one of the reasons I wanted to quit. On my last day with fifteen minutes to go, I negotiated with the Asst. Store Manager, whom I will not name. She offered to move me to the sales floor, and I accepted. I wanted $10/hr, but she gave me $9.50 and told me to deal with it. I then ran the young men's denim area for the rest of my employment there. To make a long story short, I put in my two weeks again, which expired on Saturday, May 5th. I was accused of stealing by the manager of the kid's department. She said they have me on tape stealing bedding. I told her off because I do not like being accused of something I didn't do. I was merely helping a customer out with their packages because there was nobody on the dock to help her.

Am I just going to say no, I can't help you? I had her receipt in my hand and it matched the two packages that were waiting there. I think they fired me because they were mad that I was leaving. The damn place has become like a High School. They monitor the parking lot in the mornings and make sure that employees aren't parking in the blue area. They're even confiscating associate's cell phones! This company is ridiculous! All they care about are their pacesetters and opening up credit apps! I never asked a single person for a credit app during my employment there nor did I ever once wear a nametag! I hate Dillard's with a passion and I will NEVER shop there again because they treat people like crap and they are a very racist company!

Notice their ads in the paper? The models are all white! Even if you're desperate for a job, don't ever work at Dillard's because you will hate every minute of it! Let's just get everyone together and boycott Dillard's and not shop there! Anymore disgruntled Dillard's shoppers or current/former employees out there? I want to hear from you!
     
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One-Eyed Willie on 2007-05-08:
Keep yo' pimp hand strong Azpimpin. I'll join you in your boycott, but only because there are no Dillards in SoCal.
Anonymous on 2007-05-08:
Chandler,AZ.I built a Denny's there long time ago,right across the street from a place called "Whataburger",never heard of them before my AZ experience.
Nohandle on 2007-05-08:
I don't know anything about the racist part because the employees seem to be pretty well represented by race in my local Dillards, and I hadn't thought of this until you mentioned it. As far as the cell phone confiscation goes, it's probably because the employees can't go for 10 minutes without answering a call.

Being accused of stealing? If someone accused me of stealing he had better be prepared for what followed.
Pomona Guy on 2007-05-08:
Sounds like someone should play Johnny Paycheck's song as he drives away from Dillard's.
ejack053824 on 2007-05-08:
Someone accuses me of stealing without proper evidence....they better get ready for an assault and battery being committed on them!! Total BS!
raizer1080 on 2007-06-14:
I really don't think it's Dillard's you should be angry with. You should have reported the person that said you stole something. And about the low hours, that happens everywhere. Managers don't know how to manage employees, let alone schedules. Most people quit because their hours are pulled back or get second jobs.
maryr on 2007-11-28:
I worked for Dilards in jacksonville. I can second you on the managers. I quit last Christmas eve due to my manager Edna. She was the worst manager I have ever seen. Its that EXCEL training!!
maryr on 2007-11-28:
They managers tell you to do something one way and then do it another and when you question them they get pissed. I especially hated to do returns. If you took one back that you should not have and you call them the next time you have a questionable return they act like you are doing something wrong!!! A bunch of idiots run that place!!
Momof3girls on 2007-12-12:
I also worked for Dillards and they always promoted how they are a "Family" company and how they want to treat their employees like family. What I hated was how you had to meet your sales per hour quota so you could get a raise, which I did, BUT then...when you meet your sales per hour quota, they THEN raise your sales per hour. You have to sell more or you get a paycut! Also, I hated how if you helped a customer in another department because those sales people were being lazy or maybe on occasion they were working with other customers and couldn't help the new customer...then those sales people would get mad at you for "stealing" their customer. Evidently Dillards loses a lot of revenue due to employee theft, hince the clear purses that all the women associates have to carry so I guess they are always watching/spying on their employees and so that is why they went after you (even though you weren't stealing). I agree with the other "posters"...you should have been able to confront the accuser, but that probably would never be able to happen. The little guy going up against corporate!
DTaylor on 2008-03-30:
After I closed the register down the other night, making sure I counted the drawer twice, I was called in the next night and told the drawer was short $6. The manager then went on to say that $4 of it was "recovered" the next morning. OK - that makes no sense. When I counted the drawer, there was a lettle over $15 in change, and I left 15 1's, 6 5's, 2 10's, and a 20 - totaling $100 and some change. At first I thought maybe I had put the wrong stack of 1's in the green cash bag, but then to say 4 of it was recovered the next morning makes no sense. There were less than 20 1's in the drawer when I counted it, so to be off $6 is strange. I was forced to sign a paper for a written warning. It was later that I realized that the count in the drawer might not have been off, but rather the count against the receipts themselves (which I have no access to). So am I being accused of stealing? Or am I to be accountable for someone else's mistake? I did no cash transactions that night - we were so slow I only had 1 customer and they paid with a charge. Another woman in the department next to mine said everyone who touched one of their cash registers during the course of the day was written up because it came up short. Considering Dillard's allows 3 warnings before dismissal, this hardly seems fair. I am almost afraid to use the cash register at all because I don't want to take responsibility for anyone else's mistake. But we have to make our sales quotas or they will fire us...
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Shopping Experience of My Entire Life
Posted by on
Rating: 1/51
HOT SPRINGS, ARKANSAS -- I personally think at Dillards needs to do backup of their customers. I came in there Saturday looking to buy bathing suit for the summer hardest things for me to find. It was fine at first but then the swimsuit specialist was being overly nice and was trying to help me entirely too much and she wasn't being nice to be nice she just doing that because she thought I was going to steal something. I've been working retail for three years I know the ins and outs of how they go out of their way with guest service to prevent people from stealing. Just because I have tattoos and piercings and my boyfriend has tattoos does not give you the right to treat us like a f****** criminal. He couldn't even look at my bathing suit to tell me if he liked it or even help me try it. They made me fill so uncomfortable I will never go there again. Just because a person has tattoos and piercings does no mean your going to steal something. I had every intention on paying. I will spend my money elsewhere! I couldn't even shop for my self because she kept giving me bathing suits I did not want I couldn't enjoy shopping because of her.
     
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Dylan on 2014-06-17:
So you're complaining because the associates were "too nice" and you're saying that it was the worst shopping experience of your life? Give me a break...
Soaring Consumer on 2014-06-18:
I think probably the behavior was rather because of how desperate the associates at Dillard's are to meet their sales goals.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Dillards Listed a Lemongrass Cookie Jar on Their Web Site on Sunday for $22. Now Canceling Orders Because They Made a Mistake
Posted by on
Rating: 1/51
INTERNET SITE, OHIO -- I went on Dillards web site Sunday morning because the Fiestaware group that I belong to said they were having a great sale at the stores 50% off the cookie jars. Their store is 2 hours from my house so I was hoping that they would be on sale on line. They had the Lemongrass cookie jar marked $22 so I ordered one thinking it was a great deal. Now they are saying it was all a mistake and that they were canceling the orders that they no longer had the cookie jars at all. I think they should have delivered on the orders because they left the mistake on the web site for more than 24 hours even after they were made aware that it was there.
     
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FoDaddy19 on 2014-01-21:
Companies make pricing mistakes all the time, I can think of at least three occasions in the past two years, that I've found a killer deal on various items, and ordered the items on line only to get an email a few hours later saying that there had been a pricing error and the order was canceled. Usually there's a disclaimer on every site mentioning something to the effect they aren't responsible for pricing errors, which is a cop out IMHO.

For what it's worth, much of the time a company's brick and mortar stores and their web stores are considered separate entities and don't always have the same prices.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible
Posted by on
Rating: 1/51
ALTAMONTE/OVIEDO, FLORIDA -- I ordered a pair of Gianni Ninni shoes on Dec.23 to wear in a new years party. On Dec 29 I received an email saying that my order was canceled. I understand that things happens and there is a possibility that don't have my size etc, but why they have to wait to the last minute to tell me that they don't have my size??? Why the ordered the shoes if they knew my shoe size was not available?
I am really disappointed with Dillard online system. I couldn't find any shoes that could go with my dress. When I told the sells person that I wanted my money back in my credit card she told me that the order was never processed.
If you don't want have a bitter experience with Dillards online order, don't buy only buy at Macys the online system are great I have ordered only without any problem
     
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Falsely Accused of Shoplifting, Yet Not Arrested Only Being Slandered.
Posted by on
Rating: 2/51
ALBANY, GEORGIA -- I have spent thousands of dollars in this store for me & my family. I have been accused of shop lifting. Every time I am shopping in the store, the camera watchers, a couple of women in the office tell the cashiers to watch me.. I know of this because I'm told these employees are gossiping about me & slandering my good name/reputation with all of the other store employees. Each time I come into shop. I asked this worker how did you find out about me & this situation & they said I'm watched & we speak about keeping an eye on you & they claim I have taken stuff! I was seen digging in my purse outside in my vehicle, looking suspicious one day after I left the store. We'll if that's the case, why did I not get arrested. nor stopped by anyone? Why am I allowed to shop there? I only know about this situation from this one person, not from the Dillards Security people or workers who are so concerned the last 4 times I have been in lately. I guess anyone & everyone whom walks into Dillard's in Albany GA is automatically guilty. But they won't call the cops if they think you've stolen something, you'll just get publicly slandered by their employees & without proof be labeled A THIEF. BY these Dillard's employees making accusations, it's spreading negatively around town. Just recently I was shopping for school clothes & other items, I wished I could return all the items I BOUGHT. I no longer wish to spend my money at Dillard's & they better keep their mouths shut unless they'd like a slander lawsuit!
     
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Susan on 2013-08-12:
You have zero basis for legal action as what you're describing is hearsay with no proof.
trmn8r on 2013-08-12:
If I were in this situation:

"I only know of this situation from from one person..."

The absolute simplest solution is to ignore this one person. The problem then melts away - there is no problem.

If you aren't guilty of a crime, there is no need to feel guilty of a crime. You just hold your head high and walk out. Then the people gossiping will have a problem - how can it be that this person who is such a thief hasn't been caught doing anything wrong? Then they will have to ask themselves - "were we wrong?"
arnold1129 on 2013-08-13:
Dear Susan, my Real intention is not to enter into any legal action. Yet to end any negative gossip towards me or any other paying customer each time we enter the store to shop with a similar situation. You think I want to go in and shop after I know this?? I have already been labeled a thief, this is what is being spread around to many employees as well as around town. yet not one time have I been stopped, telephoned, picked up by the police. Nothing by Dillards since being in the store numerous times in the last couple months. If you have anything to charge me with, do so. But their management team instead chooses to allow a "thief" to walk in and apparently take anything I choose then allow me to leave. Never stopping me, checking my bags, etc yet calls the cashier's on the floor to watch me each time I'm in that's the thief pretty much.. Anyone can agree its embarrassing.
arnold1129 on 2013-08-13:
Thank You trmn8r. Your right. I don't really want to go back in there tho. Knowing all eyes are on me and they all believing I'm a bad person. I'll prob just spend my money else where.
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