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Poor Management
Posted by Azpimpin1620 on 05/08/2007
CHANDLER, ARIZONA -- I was an employee at a Dillard's store in the Phoenix area for seven months. During those seven months, I endured a lot of crap and was always hassled and treated with disrespect by management and other employees. I started off working on the dock, which wasn't so bad at first. Then, after a couple of weeks I realized how that place really operates and I started to question "Is this job really worth it?" After a couple of incidents that I had nothing to do with one night, I threatened to quit. I was talked out of it by a couple of co-workers, though. I then put in my two weeks not long after because I wasn't making enough money and they were working me to the ground. They only had me scheduled for four days off the ENTIRE month of January, whereas everyone else I worked with had at least two days off per week! I refused to work that schedule and that was one of the reasons I wanted to quit. On my last day with fifteen minutes to go, I negotiated with the Asst. Store Manager, whom I will not name. She offered to move me to the sales floor, and I accepted. I wanted $10/hr, but she gave me $9.50 and told me to deal with it. I then ran the young men's denim area for the rest of my employment there. To make a long story short, I put in my two weeks again, which expired on Saturday, May 5th. I was accused of stealing by the manager of the kid's department. She said they have me on tape stealing bedding. I told her off because I do not like being accused of something I didn't do. I was merely helping a customer out with their packages because there was nobody on the dock to help her.

Am I just going to say no, I can't help you? I had her receipt in my hand and it matched the two packages that were waiting there. I think they fired me because they were mad that I was leaving. The damn place has become like a High School. They monitor the parking lot in the mornings and make sure that employees aren't parking in the blue area. They're even confiscating associate's cell phones! This company is ridiculous! All they care about are their pacesetters and opening up credit apps! I never asked a single person for a credit app during my employment there nor did I ever once wear a nametag! I hate Dillard's with a passion and I will NEVER shop there again because they treat people like crap and they are a very racist company!

Notice their ads in the paper? The models are all white! Even if you're desperate for a job, don't ever work at Dillard's because you will hate every minute of it! Let's just get everyone together and boycott Dillard's and not shop there! Anymore disgruntled Dillard's shoppers or current/former employees out there? I want to hear from you!

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Posted by One-Eyed Willie on 2007-05-08:
Keep yo' pimp hand strong Azpimpin. I'll join you in your boycott, but only because there are no Dillards in SoCal.
Posted by Anonymous on 2007-05-08:
Chandler,AZ.I built a Denny's there long time ago,right across the street from a place called "Whataburger",never heard of them before my AZ experience.
Posted by Nohandle on 2007-05-08:
I don't know anything about the racist part because the employees seem to be pretty well represented by race in my local Dillards, and I hadn't thought of this until you mentioned it. As far as the cell phone confiscation goes, it's probably because the employees can't go for 10 minutes without answering a call.

Being accused of stealing? If someone accused me of stealing he had better be prepared for what followed.
Posted by Pomona Guy on 2007-05-08:
Sounds like someone should play Johnny Paycheck's song as he drives away from Dillard's.
Posted by ejack053824 on 2007-05-08:
Someone accuses me of stealing without proper evidence....they better get ready for an assault and battery being committed on them!! Total BS!
Posted by raizer1080 on 2007-06-14:
I really don't think it's Dillard's you should be angry with. You should of reported the person that said you stole something. And about the low hours, that happens everywhere. Managers don't know how to manage employees, let alone schedules. Most people quit because their hours are pulled back or get second jobs.
Posted by maryr on 2007-11-28:
I worked for Dilards in jacksonville. I can second you on the managers. I quit last Christmas eve due to my manager Edna. She was the worst manager I have ever seen. Its that EXCEL training!!
Posted by maryr on 2007-11-28:
They managers tell you to do something one way and then do it another and when you question them they get pissed. I especially hated to do returns. If you took one back that you should not have and you call them the next time you have a questionable return they act like you are doing something wrong!!! A bunch of idiots run that place!!
Posted by Momof3girls on 2007-12-12:
I also worked for Dillards and they always promoted how they are a "Family" company and how they want to treat their employees like family. What I hated was how you had to meet your sales per hour quota so you could get a raise, which I did, BUT then...when you meet your sales per hour quota, they THEN raise your sales per hour. You have to sell more or you get a paycut! Also, I hated how if you helped a customer in another department because those sales people were being lazy or maybe on occasion they were working with other customers and couldn't help the new customer...then those sales people would get mad at you for "stealing" their customer. Evidently Dillards loses alot of revenue due to employee theft, hince the clear purses that all the women associates have to carry so I guess they are always watching/spying on their employees and so that is why they went after you (even though you weren't stealing). I agree with the other "posters"...you should have been able to confront the accuser, but that probably would never be able to happen. The little guy going up against corporate!
Posted by DTaylor on 2008-03-30:
After I closed the register down the other night, making sure I counted the drawer twice, I was called in the next night and told the drawer was short $6. The manager then went on to say that $4 of it was "recovered" the next morning. OK - that makes no sense. When I counted the drawer, there was a lettle over $15 in change, and I left 15 1's, 6 5's, 2 10's, and a 20 - totalling $100 and some change. At first I thought maybe I had put the wrong stack of 1's in the green cash bag, but then to say 4 of it was recovered the next morning makes no sense. There were less than 20 1's in the drawer when I counted it, so to be off $6 is strange. I was forced to sign a paper for a written warning. It was later that I realized that the count in the drawer might not have been off, but rather the count against the receipts themselves (which I have no access to). So am I being accused of stealing? Or am I to be accountable for someone else's mistake? I did no cash transactions that night - we were so slow I only had 1 customer and they paid with a charge. Another woman in the department next to mine said everyone who touched one of their cash registers during the course of the day was written up because it came up short. Considering Dillard's allows 3 warnings before dismissal, this hardly seems fair. I am almost afraid to use the cash register at all because I don't want to take responsibility for anyone else's mistake. But we have to make our sales quotas or they will fire us...
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Return Policy
Posted by Amysabloff on 07/20/2012
GLENDALE, ARIZONA -- I purchased a bathing suit on July 2nd, and returned it on July 7th with the tags still on and never worn. I returned it because the bathing suits had gone on sale on July 5th for 40% off. I was told the policy was that I could not return it, and then rebuy it at the sale price because that was a price adjustment. I said there is no price adjustment. I am returning the suit, and then will purchase a suit.

This went on for perhaps 10 minutes with a supervisor being called in. The supervisor said the suit had to go on the floor for 24 hours in order to be repurchased. I looked at her and said so if another woman comes along in 5 minutes and wants to buy the suit you're going to tell her: "No, sorry, you have to wait 24 hour to buy this?"
I got the sale price.

After many years of shopping at Dillard's, may I tell you how very disgusted and annoyed I was with the treatment/and or policy of the store.

I waited a very long time to write this, three weeks, to see if I cooled down. I have, but am still quite annoyed at the lack of respect shown to a customer, whether a new one or one of many years standing.
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Posted by trmn8r on 2012-07-20:
It sounds to me like you wanted a price adjustment, not a new suit.

I've never been in this situation - I shop around, buy stuff and never look back.
Posted by Nohandle on 2012-07-20:
Some places of business will not allow a swimsuit or any undergarment to be returned for credit.
Posted by onlooker on 2012-07-21:
You decided to sleaze a discount. And crow / complain about it.

You bought it at full price, and decided you wanted to go back to get benefit of the sale price. Not a cool move, and actually you should not have gotten it.

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Totally Ignored by Sales Associate
Posted by on 09/11/2010
ARIZONA -- Normally I don't step foot in Dillard's. I don't see the point in spending $100 on a pair of jeans when I can spend a quarter of that at Kohl's. I don't care about brand names when it comes to clothes and shoes. However, there is one thing that I will spend money on and that's purses. Especially Coach purses.
I went to Dillard's today to look at their selection of Coach purses. I've had my current Coach purse for almost three years and would like to get something new.
Their Coach purses are all displayed in glass cases. The sales associate was helping someone so I stood back and waited. As I was waiting, another woman came up and stood next to me. When the associate was done with her customer, she asked the woman who arrived after me if she needed help. I said "excuse me but I was here first." The associate completely ignored me and continued to help the other woman. I repeated myself a little louder and again was ignored.
I noticed the other woman was wearing expensive clothes and had her hair and makeup done. I am wearing jeans, a t shirt, and flip flops. I don't dress up unless I am at work or going out to a club or I'm going on a date.
I don't want to jump to the assumption that I was ignored because of the way I was dressed, but I can't help but feel that's the reason the associate didn't help me.
I left Dillard's and went to Macy's where a very helpful associate was happy to help me look at a few Coach purses. That's the last time I go near Dillard's.
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Posted by Anonymous on 2010-09-11:
I agree little, Dillard's is overpriced and the employees always seem to look down on people who don't dress like they make six figures.
Posted by Anonymous on 2010-09-11:
When I sold jewelry, there was a man who came in a lot dressed in paint splattered clothes with dirty fingernails. He would spend hundreds, sometimes thousands of dollars on jewelry. Turns out he owns his own painting business and makes good money. But you wouldn't be able to tell that just by looking at him. The way a person is dressed has nothing to do with how rich or poor they are.
Posted by MRM on 2010-09-11:
It is unfortunate that people judge its book by its cover.
Posted by MRM on 2010-09-11:
Since you will not be returning to Dillards, where else will you buy your bag? Whats wrong with Burlington Coat Factory?
Posted by Anonymous on 2010-09-11:
I'm gonna buy it at Macy's next week when I get paid. It's my birthday present to myself
Posted by MRM on 2010-09-11:
And also it is a shame that the woman beside you did not speak up that you were there first.
Posted by Anonymous on 2010-09-11:
The other woman ignored me too. If the situation was reversed, I would have pointed out to the associate that someone else was there before me.
Posted by Venice09 on 2010-09-11:
I don't think it's an assumption. You're probably right. My husband and I are very casual dressers, especially my husband, if you know what I mean. (Hint: hobo.) One of our first apartments was a dump but was located in a ritzy suburb of Manhattan. Whenever we would shop for expensive things like a car or furniture we were never taken seriously until it became know where we lived. There was always an instant attitude change from the salesperson.

You are right, MRM. The other woman should have said something. When I am mistaken for the next person, I always say there was someone ahead of me.
Posted by Anonymous on 2010-09-11:
I was carrying my Coach purse on my shoulder. The associate could have at least noticed that and thought to herself "oh this woman must like Coach."
Posted by jktshff1 on 2010-09-11:
Me and Mrs JKT just picked up some bargains at Dullards....mens shorts 7.99 womens tops 4.99 good deals. Ya have to go there on a semi regular basis to watch for the bargains.
Posted by Anonymous on 2010-09-12:
I hope the fancy-looking woman decided not to buy anything. Not only is she out your commission, but the fancy looking ladys too
Posted by PepperElf on 2010-09-12:
indeed... how someone dresses does not always indicate how much money they have to spend.

good example - Moby. when he's not dressed up for something important he dresses like he's homeless.

i'd suggest contacting the store to let them know what happened and that you'll be buying your purses elsewhere from now on.
Posted by Anonymous on 2010-09-12:
Same here Prince. I hope the other woman didn't buy anything. Pepper, I knew I should have gone to Macy's in the first place. I usually buy things like that there anyways
Posted by Anonymous on 2010-09-12:
I agree with Pep about letting the store manager know about your experience.
Posted by Anonymous on 2010-09-12:
One of my friends worked in this same Dillard's a few years ago. She hated it cause she said the other associates were stuck up. She wasn't kidding
Posted by Anonymous on 2010-09-12:
Hey Peps, can I borrow your army of were-giraffes for a day? Maybe they can set the associate straight
Posted by DebtorBasher on 2010-09-12:
I've had that happen to me ... and I said, 'Excuse me, am I invisible today?" and I walk right up to the counter with or without the other customer and proceed to place my items on the checkout counter. It works every time.
Posted by DebtorBasher on 2010-09-12:
Oh, I just realized this is YaYa' review. In that case, the only advice I can offer is for you to step up on a stepstool the next time so the cashier will see you over the counter :)

*Running out the door*
Posted by PepperElf on 2010-09-12:
*WereGiraffe army swarms around little_yaya and storms into Dillards to teach the woman manners*

kickball to follow.

Posted by Lifemates on 2010-10-05:
The associate probably thought she had a biter sale coming here way from the wealthy woman. You should probably avoid going to that store again.
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Dillard's Return Policy is a Joke!
Posted by LizzieBennett on 05/22/2009
ALBANY, GEORGIA -- I bought a Ralph Lauren poncho at the Dillard's in Albany, Georgia. I took it on a trip to Portland, Oregon, where it rained, rained, and rained. During my second day of the trip I wore the poncho to the Rose Parade, when it rained steadily for the better part of the parade. I was drenched through the poncho and soaked to the skin. I took the poncho, the original hang tags, and the original receipt to the Dillard's where I made my original purchase. This happened within 30 days of my purchase date, per the return policy. The associate refused to accept the return because she said the merchandise had been worn. I asked to have a manager called. When the manager on duty arrived, he also refused to accept the return. He claimed that the poncho was sold as a fashion item, and that it carried no label that marked it as waterproof. "Why," I asked, "would anyone who lives in South Georgia buy a poncho as a fashion item?!?" The manager had no reply to this other than to restate his original claim that the item had to be marked as waterproof. This experience has left a bitter taste in my mouth where all things Dillards are concerned. I no longer shop there. I get angry every time I see one of their stores--or even a logo. I would urge others to avoid them like the plague because they are focused only on selling merchandise (read: making money), not providing customer service, and certainly not honoring the terms of their written return policy when an item is defective.

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Posted by TGT101 on 2009-05-23:
Contact Ralph Lauren and see if there is anything that they can do for you.
Posted by BokiBean on 2009-05-23:
I would never expect a poncho to be waterproof unless it stated that it was on the label.
Posted by Opasgurl on 2010-01-16:
The exact same thing happened to me in Dallas, TX. I was accused of wearing a business suit that I purchased a day and a half earlier because it was wrinkled. The tags were still attached to the suit. The store manager at one point said she would give me a store credit then later said she changed her mind. So unprofessional. I was treated like a thief.
After calling the regional office several times to request a call...I have given up. It's been 4 days and no phone call. Dillards customer service is pathetic and I will never shop there again. I will be sure to spread the word!!!
Posted by abbie on 2011-07-30:
I returned a shirt that I purchased 3 days ago and requested to exchange it for same shirt, biger size. The clerk told me she could not return it because it appeared to be worn. It was not worn, all the tags were still on and I had the receipt. I said t was not worn, what do you mean it appears worn. She said it smelled like it had been worn! I was so insulted. First I felt like a thief, then I felt like I was dirty. If it smelled, it smelled that way when I bought it. She finally did exchange the shirt for the size I wanted but only after I was embarrassed and humiliated. WHO IS TRAINING THESE CLERKS???? Will NEVER shop there again.
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Returning Shoes
Posted by Tops on 08/03/2008
MESA -- I purchased two pairs of shoes from Dillard's on 7-12-2008. One were a pair of Naturalizer's dress heels and the other a pair Born sandals. I wore the dress shoes to Church on 07-13-2008. I showed both pairs of my new shoes to my sisters later that week when it was brought to my attention that the top of one shoe on the bottom had a split. I too have a job and my weekends are usually filled. I took the shoes back to Dillard's on 08-02-2008 and explained what happened and asked for store credit.

The shoe department manager immediately became defensive and stated "We do not give refunds on used merchandise." I did not ask for a refund and also stated I would not be returning the shoes if the bottom wasn't damaged. She insisted Dillard's did not sell defected product and I should have looked at the shoes more carefully. I let her know that I didn't have a reason to expect the shoe to have the rubber on the bottom split the first and only time I wore them. This went back and forth for a few minutes when I realized I needed to speak with someone other than her and also realized I had the wrong receipt. I asked the girl(I did not know she was the manager at the time) if she could look up my receipt by my debit card.

She stated there was not a program set up in the computer to check for my receipt. I took my merchandise and told her I would be back. I went back to the store the next day 08-03-2008, and talked to a different manager. Again I explained what happen. She immediately took the same stance. Words were exchanged and I asked to speak to some one else. I told her I was prepared to talk to the Corporate office if necessary. She actually asked me " What is the real reason you want to return the shoes? "They don't fit?" I just asked for my money. I know longer wanted store credit. I let her know that I also work in service, and have done so for the last ten years. I also let her know that I am a Retired US Navy Veteran that served this Country for 20 years.The shoes cost $49.00 that Dillard's could write off at the end of the year, however I can't. I also let her know I am not prepared to take the loss. I pointed out the fact that I had on a pair of $17.00 shoes I have worn for three years and all of the rubber is still in tack.

I was finally given the money back on my debit card without the manager using the receipt or debit card. Seems there was a program in place to pull up my receipt. Imagine that!!! I wrote an in store complaint. The manager came over and apologized and this is the kicker, she found that the heels in the shoes were bent and agreed the shoes were defective. I have shopped at Dillard's when they were called Diamond's. I'm still heated and not sure if I will continue to be a customer. I do know I will not spend another dime in Dillard's at the Fiesta Mall in Mesa AZ.

The sub-category will not allow me to enter in Customer Service as more complaint.

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Posted by NickL11354 on 2008-08-04:
I believe this. These days stores are taking this tough stance on returns and want to make it like you are just one step above some type of criminal by wanting to return something

If the shoes were defective or fell apart after one wearing, that is not normal wear.

If you paid with a credit card, you can dispute the charge due to poor merchandise -- look at the back of your credit card statement. Also American Express has something called return protection.

Stores think they are protecting themselves by being strict on returns, but it is just the opposite. Look at the results coming from Target, Express, The Gap.
Posted by yoke on 2008-08-04:
Were you offered another pair of the same shoe or did you want your money back?
Posted by Anonymous on 2008-08-04:
Hey, my friend works at that location
Posted by Ponie on 2008-08-04:
'I also let her know that I am a Retired US Navy Veteran that served this Country for 20 years.' Although I agree you certainly received less than stellar treatment, what does that remark have to add to your reason for requesting a refund or exchange? I don't feel 'piling on' reinforces your complaint in any way. The facts as stated were enough.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Customer Service
Posted by Pat.h00851 on 01/31/2013
GAINESVILLE, FLORIDA -- Dillard's treats customers poorly. I left the store very upset. Tried to exchange a bathrobe outside of return policy date. Item too itchy for me. Instead of satisfying my request they allowed me to walk away upset. I am a Dillard's card holder and long time Dillard's customer. But no more. No respect for dissatisfied customers only their own pocket. This is a bad sign and could indicate the company could be having serious financial problems. This type of customer service causes it.
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Posted by SteveWiginowski on 2013-01-31:
Your request was to forget about the policy. What is the point of having the policy if you're not going to enforce it? I think it would have been excellent customer service if they allowed for a return, but it's not terrible customer service when they enforce their policy.
Posted by bcd on 2013-01-31:
It is reasonable for them to deny a return outside of the return time frame.

Dillard's is doing quite well financially. Their stock value has almost doubled in the past year and has more than quadrupled in the past five years.
Posted by pat.h00851 on 2013-01-31:
I don't really care if they're doing well finanncially. You're comment is another example of disregard for a customers disatisfaction. Yes, they were following store policy which is case in point. And yes it would have been excellent customer service to help me in my issue. especially considering I'm a card holder in good standing. any other disregards?
Posted by andbran on 2013-01-31:
i have been a card holder for Dillards for many years. i do agree with their policies. you had
30 days to return the bathrobe if not satisfied. in my opinion you had plenty of time to decide if it was to itchy or not. they did nothing wrong. if you decide not to go there again it is not their loss
Posted by Anonymous on 2013-02-27:
Seriously what do people expect if you try to return something past the allotted return frame? I work for Dillard's and you being a card holder actually have 90 days to return if that is not plenty of time I do not know what to tell you.If they did not return the item that tells me you must have kept it past the 90 days...
Posted by tkids on 2013-03-24:
I don't agree with you all. Where is the customer is right!! She wasn't abusing the policy and is a card holder. I went there today with a $10 return that was 31 days. Store manager wouldn't give me a store credit. I would have spent more than the $10 on another item. Tags and everything were still on the item. I won't shop at that Gainesville store anymore. I spent over $200 that day in the mall. If Dillard's went out of business it would be ok with me!!!!!!
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Don't order from Dillard's
Posted by Duvalwrites64 on 12/19/2011
MAILORDER -- I placed an order with Dillard's and because I needed the shoes before Christmas, I paid extra for expedited shipping. I was told there would be no problem, that the shoes were in stock and would ship immediately. I received an ema that the order was in process.

I checked the status the next day, and my order was still '"in process". I had to dig to find out that "in process" meant that Dillard's did NOT have the shoes in stock. My supposedly expedited order was nothing more than a back order. I've made several attempts to contact them about this matter, but no one seems to be able to help.

I will NEVER order from them again.
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Store Manager
Posted by Jhoney on 07/19/2011
1600 CANTRELL ROAD, ARKANSAS -- I have recently visited the Oak Court store and to my surprise the Store Manager Mr Eugene Williams is no longer the store manager. I have been shopping at Dillard's since 1998. I have worked for Dillard's under Mr Williams. He is a visionary and motivator. He is a hands on manager. I have been to other Dillard's; have yet to meet or been greeted by the store managers. Mr Williams spreaded joy through out Dillard's. The key to a profitable store is a great leader. A great leader do not mind walking around the store and greeting the customers. A great leader will get dirty if needed and no job is too small. I have seen all of these distinguishing characteristics in Mr. Williams. Mr Williams was a GREAT ASSET to Dillard's Oak Court.

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Posted by Anonymous on 2011-07-19:
Maybe he was transferred to another store or quit to move on to bigger and better opportunities. Did you ask any of the other employees why he left?
Posted by jktshff1 on 2011-07-19:
Been in there....great Dillards.
Posted by nukes2 on 2011-07-19:
Yes, I agree with Jhoney regarding Mr Williams. I was a full time student while working for Dillard's Oak Court. Mr Williams was a wonderful manager. He stress that education is the key to success.I hate to here that he is no longer at Dillard's Oak Court.
Posted by oakcourtemployee on 2012-09-04:
he was transferred to paducah, ky!!
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Credit card balance
Posted by Reddogg264 on 02/12/2008
MCDONOUGH, GEORGIA -- I opened my account on 1-18-2008 with Dillard's with a credit limit of $400. I charged $199 at a local store on 2-1-2008. I paid the balance off on 2-7-2008. On 2-11-08 the payment posted; however, my available credit only reflected $200. I called Dillard's to see why. I was told that the other $200 was on hold until 2-29-2008 because my payment history is new. I was appalled at this. Why give me a $400 limit then when I pay the charges off you do not give me the entire credit back. That makes no sense!

I feel they are doing this to charge me the credit protection fee. I will close this account! BEWARE OF DILLARD'S!!!!!!!
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Posted by Anonymous on 2008-02-13:
You mean a complaint, not a compliment.
Posted by FoggyOne on 2008-02-13:
You are doing the right thing - paying off as soon as you can. Be patient, this sounds like you are building credit. Play their game until you get your credit established.
Posted by Anonymous on 2008-02-13:
The country-bumkin band that played bluegrass music on The Andy Griffith Show was actually named the Dillards. Maybe they aren't good businessmen.
Posted by Anonymous on 2008-02-13:
Banks do the same thing. A new account gets longer holds on checks than an established account gets. They are just protecting themselves.
Posted by Hugh_Jorgen on 2008-02-13:
They are waiting to make sure your check clears the bank. Like Foggy said, you need to play by their rules for a few months while you are establishing credit with them.
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Credit Card Service
Posted by MKA8807 on 09/19/2007
GASTONIA, NORTH CAROLINA -- I have had my Dillard's card now for 2 months. About a month ago I called to ask if I had any type of payment due on my account (I never received a statement and still to this day never have). At that time the lady I spoke with told me that there had been a statement mailed to me and that my payment was 2 days late. After explaining to her that I never received anything in the mail she walked me through setting up an online account so I would have the information at all times. I made the payment and she told me that she was noting my account so that if my next statement had a late fee from this I could call back and have it taken care of. Well sure enough my next statement had more than one fee charged to it and put me over my credit limit so now I had over the limit fees also. I called today to discuss the charges and the supervisor I spoke with was very rude and said that she would not remove any charges and there was no evidence that what I was saying was true. She had to name of the lady I talked to the time before and would not ask her about it or tell me her name. I asked why I would have been told that the charges could be removed if they couldn't and all she would say is there is nothing that I can do, I will not remove any of the charges. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Not only will I not charge anything, I will never shop at Dillard's again period.
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Posted by MRM on 2007-09-19:
Speaking of credit cards, I would like to offer some advice on credit cards:
► Carry one credit card in wallet/purse.
► With that one card you always carry around with you, scratch out the security code on the back of the card and scratch out 4 numbers on the front so that the thief cannot copy the numbers. All you need is the magnetic strip to purchase goods at merchants. If you need to make purchase online or via telephone, get a second card and leave that card at home and use that for online purchases. **Leave the 2nd card unscratch as it stays at home.
► Frequently check your statements online for any fraudulent activities.
Posted by Anonymous on 2007-09-19:
MRM... you said this ea4rlier, but I cant get the part about scratching numbers off the front. Every card I have is embossed, you couldn't remove a number without making a hole clear through the card. Is this what you mean?
Posted by MRM on 2007-09-19:
Ken, I used a dremel tool to scratch off the numbers. Scratch off four numbers on the front, not all of them and also scratch off the security code on the back.
Posted by Anonymous on 2007-09-19:
MRM: I like your advice.
Posted by dokelz on 2008-12-28:
I was shopping at the Dillards/Sierra Summit, Reno NV. This employee dont even wanna help us, you have to chase her so she can come and help me out. And everytime she tries to ring an item for me she just always says that whatever the price in there will be final. So, I did tried her to do a ring check on 1 of the watches, and she was wrong, so I did ask her about the other watch, and she's positive that it's a final prize, that everyone asked her about the prize for that watch all day, but I insist! So, when she did a ring check , it was additional 50% off. Dang! maybe those watches should be gone now, if she just told those earlier customer the correct prize. The thing is she dont wanna have an effort of check these on the register. The other complain I have to make, is that she assume and told me that my Dillards card are max out already, and the purchase that I'm trying to buy it wont go through.So I have to give her another card, & she said the same thing that my card is not working, for the second time. So I did asked her to start all over again and restart, and guess what???? There's nothing wrong w/my card. And she was really concentrating with the other customer, whose a male. I felt like is it because I'm Asian? So, shes' treating me these way? These is not right, I can open a case for DESCRIMINATION! I dont really do this, even I"m not satisfied with the service. But the way she treated today is not correct......and I wont let it pass by....Here's her registration#210367292.
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