We pre-purchased two of the family ties vouchers (the special ended 9/11/11)from Direct Air. Ticket reservations opened 9/12 for the family vouchers. We went on the web site at 12:01 A.M. and submitted a round trip reservation request for a Punta Gorda departure in December with a return from Kalamazoo, MI. We are suppose to receive an e-mail letting us know if the flight reservation has been accepted. It has been 48 hours and no response. We have tried to call Direct Air numerous times and "all circuits are busy". We have sent e'mail contacts through the web site and no response. Our next move if we do not hear from this company in the next 24 hours is to cancel the charges. This whole situation leaves me wondering how this company does business. They obviously are understaffed and are totally lacking in customer service. I do not recommend doing business with this airlines. 2 Replies - Latest reply on 11/20/2011Add reply
NEW YORK, NEW YORK -- I fly with them when I can. What people don't understand is that they are a Charter...And you know what make it hard on people to book is that people talk to the agent. And they do have it harder that ... read full review9 Replies - Latest reply on 05/08/2011
Family Ties Voucher FAIL
Having just experienced Direct Air, I would pay double just to never hear their name again. We tried the Family Ties vouchers. Bought them, month later used their online form to reserve them. They ... read full review
Family Ties Program Is A Scam!
MYRTLE BEACH, SOUTH CAROLINA -- In Dec 2009, I made an online purchase for 10 vouchers at $149/ea under Direct Air’s “Family Ties” program. At that time, their website was misleading and not clear as to when the vouchers expired. ... read full review3 Replies - Latest reply on 06/30/2011
FLYING OUT OF WORCESTER, MASSACHUSETTS -- I have been trying since December to confirm 5 flights that have already been paid for. The family ties promotion offered purchase of air fare tickets then, destinations and dates to be confirmed when we wanted to make them.
There has been no contact available by phone; a machine picks up and says to call back later; no option to hold on.
I tried again today and message said to hold on; which I did for 82 minutes before a live agent came on. The flights I wanted in April were
not available; nothing is available in April. I asked for a refund. They do not refund. I asked if they would put on another flight to accommodate all those they overbooked and she said no, it is not their fault if there are no flights left. I asked her name. No answer. I asked to speak with a manager. She hung up on me. Now, I ask you: Is this any way to run a business? Is there no recourse?
F. Y.I. THEY ARE OFFERING A NEW PROMOTION NOW: WAY 2 GO.........I would not trust this to work either.
MYRTLE BEACH, SOUTH CAROLINA -- Beware! of Direct Air! While I don't usually dis on a company, this firm has got some customer service problems to work through. I can't change a reservation on-line or over the phone within the last 24 hrs. In case you don't believe me, just try to reach them on their 877 or even at their corporate office numbers. All I get is a recording that all circuits are busy, or another one that says we're busy and please call back later. So, I'm left with a bill and no way resolve a problem.1 Replies - Latest reply on 02/23/2012Add reply
PUNTA GORDA, FLORIDA -- We have used this airline because we have a large family and the prices are inexpensive. Every flight has been delayed an average of at least 6 hours. Almost every flight has been a mechanical problem and there are no back up planes when that happens. The staff at the airport are absolutely clueless and rude. They have only 2 or 3 checking people in for 2 flights leaving at the same time. Often times there is a 200 people backup in line. If you have plans on the day of travel do not expect to get there on time. Plan on spenfing $50 at the small pathetic snack bar. Expect there to be no communication from the airline staff. Expect Mayhem when the flight takes off and there are not enough seats. Handicapped people and children are not getting on first. It may be cheap but It is not worth the headache!1 Replies - Latest reply on 01/06/2012Add reply
NIAGARA FALLS, NEW YORK -- My husband and I booked flights to Lakeland Florida in October 2011 and a Direct Air Customer Service Rep called to inform me the flight had been overbooked but had booked us thru an nearby airport (Buffalo, NY) for an alternative flight. The flight was the same day and still non stop. It was now with Southwest Airlines. Southwest Airlines then called to give me further confirmations. Then Direct Air called me again to tell me that my husband and I were being given two non-stop return flights for FREE to be used anytime in the next 12 months for all our inconvenience and gave me a conf# to use. So contrary to complaints against this airline, I say bravo to Direct Air!!1 Replies - Latest reply on 12/12/2011Add reply
NIAGARA FALLS, NEW YORK -- We booked an extended family vacation with Cruise to San Juan for Spring Break. We heard from a friend - who heard from a friend, that Direct Air hand cancelled some flights out of Niagara FAlls. Upon calling Direct Air myself, I found out that in fact our flight had been cancelled, 2 months prior! When asked why I hadn't been contacted, or a refund hadn't been issued, they said they were working their way through a big list, and calls were being made based on when we booked. We booked 7 months ago!
2 Replies - Latest reply on 12/05/2011Add reply
We have now re-booked using a major airlines and paid over $1100 more than our original cost as we are getting too close to our travel period, and all the Direct Air cancelled flights to San Juan, Barbados and a Florida destination that's gone, are scrambling to leave the same weekend!@
Thanks a lot Direct Air.
Great Customer service! NOT!
WORCESTER, MASSACHUSETTS -- We bought 2 Family Ties vouchers in April this year and a week ago, I went online to reserve flights in January, 2012. I followed up with an email asking how long it would be before I heard whether we had the flights requested. I have heard from neither the reservation request nor the email. My next move is to sue them under Massachusetts General Law 93A for unfair and deceptive practices. Fortunately, I am a lawyer who can do it. If this has happened to you and you have lost money as a result, contact a Massachusetts lawyer who deals in consumer protection if you are in Massachusetts and want to sue them as well.Add reply
Direct Air - Family Ties Sep 2011
I left this as a comment on another post, then thought it probably deserves its own heading.
Today is Sep 12, which is the first day you can book for the Family Ties passes that were sold until last ... read full review
I have purchased two Family Ties and I am trying to book a flight! Their add says to call them to book I have been trying to reach them by phone for two days now and only get a busy signal! I have tried to book on line and am told that I have to wait for an e-mail from them to let me know if my flight is confirmed? I e-mailed them to find my confirmation and was told that they are busy and it will take three to five days to receive (or not receive a confirmation) I can not plan my vacation and have asked twice now for my money back from this Family Ties offer so I can book a regular flight but they have not responded to that yet Family Ties is a rip off!Add reply
They are running this promotion kind of secretly as I did not receive the usual email. Offer goes to June 17th. Not 'family ties'. Add reply