Do Not Purchase From Direct Air
FLORIDA -- I purchased Open-Ended Direct Air Friend and Family tickets. I have tried several times to turn in my voucher as the deadline is at the end of this month. I have called over 60 times in the last month ... read full review2 Replies - Latest reply on 04/05/2011
DO NOT BOOK YOUR FLIGHT WITH THIS AIRLINE!!!!! Do not let the good price fool you. I think that they have 3 people working at their call center, or so it seems. In a period of three days, I made 3 different phone calls and got 3 completely different answers. When upgrading to 1st class, I only wanted a one way upgrade and she mistakenly charged me for 2. When I asked her to correct it, SHE TOLD ME THEY DON`T DO REFUNDS!!! After arguing with her and asking to speak to her supervisor (which she wouldn`t allow me to do) she had the audacity to tell me that they would do the refund AS AN EXCEPTION but there was a $100.00 service charge!!!!!!
1 Replies - Latest reply on 03/05/2011Add reply
In the end, I was charged the $100.00 and as it turns out, there was no 1st class service on that flight to begin with, so they essentially charged me for something that didn`t even exist. BUYER BEWARE!!!! pay more and go with a normal company, not a sham of one!!!
Family Ties Program Is A Scam!
MYRTLE BEACH, SOUTH CAROLINA -- In Dec 2009, I made an online purchase for 10 vouchers at $149/ea under Direct Air’s “Family Ties” program. At that time, their website was misleading and not clear as to when the vouchers expired. ... read full review3 Replies - Latest reply on 06/30/2011
This Airline is the worst on the planet. They care nothing about their customers. Just try to call them. Not to reserve a flight. Try to contact a person to ask a question. It won't happen. That should be enough of a red flag.
3 Replies - Latest reply on 02/22/2011Add reply
I hope this airline goes broke. I will have a party.
I have flown Direct Air numerous times and customer service was superb, esp. Orlando Sanford. They fly over 95% on time. As with most airlines if a flight is cancelled due to weather no refund, but they did re-book me and brought in another plane on a non scheduled day. Very happy and 100% will use again. 1 Replies - Latest reply on 05/12/2011Add reply
Family Ties Voucher FAIL
Having just experienced Direct Air, I would pay double just to never hear their name again. We tried the Family Ties vouchers. Bought them, month later used their online form to reserve them. They ... read full review
DIRECT AIR -TOLEDO, FAMILY TIES RIP OFF
MYRTLE BEACH, SOUTH CAROLINA -- Dear My3cents.com
SUUMMARY: PURCHASED 6 FAMILY TIE VOUCHERS, SERVICE UNVAILABLE 7 OF 10 MONTHS OF FAMILY TIES PROGRAM, RESULTS IN LOSS OF 4 VOUCHERS WITH NO REFUNDS OR OTHER CONSIDERATIONS
The following ... read full review
I bought 5 Family Ties tickets last year. On one ticket, they e-mailed and called me two weeks before the flight to tell me it had been cancelled. I had to scramble to make alternative arrangements. They did refund me the value of that ticket, but it cost me a lot more to rebook on another airline on short notice. But the biggest problem is the stupid phone reservation system. The only way to book Family Ties flights is by phone, and good luck ever getting through. They are only open starting at 8:00 or so in the morning, and the phone lines are constantly busy. Most times, you can't even talk to someone, they cut it off without even taking the call. Other times, you either wait for an eternity to talk to someone, or as has happened to me, you wait for a half an hour, then are cut off. I can't believe with the popularity of this program, they can't make it possible to use it. Add reply
My son just got back from Afghanstan, he is in the Marines. We purchased a family ties special ticket for him so he could use it anytime he wanted. He called the air line and was told that the seats were already reserves from other "family ties buyers" and he would have to purchase an upgrade. He could only fly one way because now he has to wait in line to see if someone doesn't show up so he can get on a flight. At this time there is another promotion going on for half price flights, but did the service person give this option to him, no instead charged him double!!! We paid 109.00 round trip and he ended up paying an additional 135.50 for one way!!!! All I got was he already agreed and paid. SO CANCEL IT AND GIVE HIM A REFUND-NEVER AGAIN WILL WE FLY OR BUY DIRECT AIR TICKETS5 Replies - Latest reply on 10/06/2010Add reply