Bad billing practices
I am late on my bill a lot so I never thought that I would be charged anything more than a late fee. I finally reviewed my bill and was being charged a 25.00 recovery fee. I had $50 - $75.00 of fees ... read full review5 Replies - Latest reply on 02/07/2011
Do not use Direct Energy
DALLAS, TEXAS -- Direct Energy was my service provider for 2 years. Over the course of the 2 years I steadily saw my bills increase from $200 per month to a hefty $600 per month. At first, I thought the increases were ... read full review4 Replies - Latest reply on 03/22/2012
UNKNOWN, ILLINOIS -- Rico called and said he was from Ameren. When I took the call, found out he was with Direct Energy, not Ameren. I informed Rico that I get these sales calls every couple of weeks, and I've repeatedly asked them to stop calling, make notes in their system to stop calling, and to put me on the do not call list. I then asked to speak with his supervisor. After a lengthy wait, Lyndsy came on the line.
As I was explaining to her how Rico had mislead us in believing he was with Ameren, she said she would listen to the tape to see what was said. I then asked her if all of the calls were recorded and she said yes. I informed her that I was not informed this call was being recorded, that I did not give my permission to record this call, and they should contact their general counsel to look up Illinois law about recording phone calls without permission. She then asked if I gave permission to record my call only for the portion of my asking to be removed from their records and to put me on the do not call list. I agreed only for that short amount.
If this company had good service, they wouldn't be using false and misleading methods when they call.
Direct Energy- Liars and Ripoffs
HOUSTON, TEXAS -- Direct Energy made an error on our account and never actually enrolled my husband and I for a move-in order when we recently got in a new house. Our electricity was cut off on Thursday (the owners of ... read full review2 Replies - Latest reply on 11/18/2009
DALLAS, TEXAS -- Avoid Direct Energy at all costs. The electricity market in Texas, since deregulation, is bad, but there is no need to compound it by choosing Direct Energy. They have many small fees and charges that you are unaware of till they are assessed, but they also charge interest on any overdue amounts. And receiving a disconnection notice for a $70 bill that was only 10 days late is a little overkill. There are a lot of electricity providers in Texas and you should always choose carefully. Eliminating Direct Energy from your list of electricity providers will help you narrow down your choices. 1 Replies - Latest reply on 09/30/2010Add reply
Don't Deal With Direct Energy
TEXAS -- Direct Energy is a complete rip-off. I was charged over $70 on my first bill which was for 9 days. They gave me a bill stating I used over 500kw of energy during that time; however, I had no appliances ... read full review1 Replies - Latest reply on 07/26/2010
READ the contract they ask you to sign. To cancel service with Direct Energy is a NIGHT MARE......They want you to cancel in writing in three business day. The address that they give is incorrect. Do not give information to anyone that comes knocking on your door. Call your company first. The people they have to call is not from Direct Energy it's a Data Company..... Add reply
GARFIELD, NEW JERSEY -- A guy came to our house and told us that if we switched to direct energy, we would have saved a lot of money because of they low rates. we believed him and switched. We started getting bills from Direct Energy which charged us twice more that what we always paid. Before we had to pay like $75 and after switching to Direct Energy, it has never been less than $115. They have extra service charges that are a lot higher than any benefit you can get from their rates. Don't be foolish people. If a guy comes to your house and tells you that you c an save money, don't do it, you'll be sorry. No my husband and I have to switch back because we already lost a lot of money. I just wanted to write this, so other people don't make the same mistake. They're liars and be careful!Add reply
FORT WORTH, TEXAS -- I'll TRY to make this short and sweet. I'm not exaggerating when I say they've never resolved an issue the first time. They never add notes when to my account when they say they're going to do so. Also, they are treating me as if I've never been a customer (they are asking for a copy of my social and I.D.) even though I've been with them 4 years. I'm done with D.E. every single agent (and again, not exaggerating) has not been able to help me with an issue. I always have to speak w/a supervisor who may or may not be able to resolve my problem.
Never again. Never, ever again will I renew my contract. They're incompetent and frustrating to deal with.
HOUSTON, TEXAS -- Vectren Energy sold their natural gas supplier business to Direct Energy a little over a year ago. I had been getting gas from Vectren Source under standard rate less a penny. At expiration of supply contract, Direct Energy switched me to a variable rate contract. The first couple of months were about 15% above the standard rate. Then in Jul or Aug, rates went to almost double. It appears Direct Energy probably stopped advertising their variable rate, then changed tripled their add-on making the rate double the standard 30-40% above any advertised rate so they could RIPOFF their customers.
Needless to say, I will be changing my natural gas supplier and it won't be Direct Energy.
When signed for service was promised 50.00 reward. Never received. When I called took 20 minutes for them to answer. Said he would send out in 6-8 weeks. Told him about long wait. he replied " You are no the only customer" Was cold and condescending. Will probably not stay with this supplier. 1 Replies - Latest reply on 06/26/2013Add reply
DALLAS, TEXAS -- We own couple of businesses in Dallas and all the bills we received had been showing a past due balance on it eventhough we have been sending checks. we kept thinking may be they generated the bill after they got the checks. This keeps happening for over four months. Finally we contacted them and they kept giving me excuses that it is not showing on the accounts and told me to check with the banks. After about ten minutes of arguing the agent on the phone tells me that she sees the particular amounts and the check numbers but it got misplaced and it has never been applied to the specific accounts. I still have about one year on the contract with the direct energy but after that I am changing to some other company who is more trustworthy. Add reply
You get what you pay for! poor customer service - inefficient - even when they admitted they made the error they did nothing to make amends or work to keep my business. 1 Replies - Latest reply on 06/29/2010Add reply