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Poor Customer Service
Posted by Nimsha on
HAUPPAUGE, NEW YORK -- My husband and I booked a cruise through Direct Line Cruises where the final port of call was India. We unfortunately had to disembark the ship much earlier in the Middle East because we did not have visas for India. Prior to leaving on our cruise we spoke and e-mailed Barbara from Direct Line Cruises on multiple occasions to inquire as to the requirements for the cruise. She did not mention on any of these occasions a Visa was necessary. When we were told to disembark in the Middle East, I again e-mailed her to ask for help in booking flights to get back to the US. I got back an apology e-mail but no help in booking a flight back. I contacted Direct Line Cruises as well as the New York Better Business Bureau. Direct Line Cruises response to my complaint is that they are not a travel agency and therefore under no obligation to fulfill the responsibilities of a travel agency as defined by the US Labor department. I don't understand how they are able to do business in the Cruise Industry without being a travel agency.