Returns and Refunds
PENNSYLVANIA -- Does anyone out there shop with DSN (Direct Shopping Network. I have been for about a year ever since I came across them on TV one night. They sell very high end jewelry and gemstones. Love their stuff, ... read full review17 Replies - Latest reply on 06/25/2013
Working on others money
-- I have made over $100,000 in purchases from DSN during the past 4 years, but I seriously doubt if I will ever watch the show or make another purchase from them again.
I realize that they have no ... read full review5 Replies - Latest reply on 12/11/2008
A Bad Shopping Experience
I wish I had read reviews on Direct Shopping Network (DSN) before I called to order a ring they offered one evening.(DirecTV channel 224)
I really should have known better!
The first call, the phone ... read full review3 Replies - Latest reply on 10/13/2007
Waited patiently for a ring I bought one evening. Haven't received it. Sent emails and made phone calls. The people who answered the phones were rude and all around stupid. I spent a lot of money with them. They now SUCK! Do not do business with them. Add reply
GLENDALE, CALIFORNIA -- I am now joining the "DSN FRUSTRATED & FEED UP CUSTOMER BANDWAGON".
Their MODUS OPERANDI of doing business are the following:
They are quick in crediting your credit card with the purchase.
Their Gemological Report Certiticate is not credible. My order of diamond pendant was described erroneously on the certificate.
Even though it was their fault that caused the blunder, they still take their sweet time to process a refund and there was never an apology for the oversight.
My third order of peridot earrings and cross pendant took two and half months to process. The items were not limited quantity items and there was no need for special sizing. So, I finally got feed up and requested a cancellation.
Lo and behold, they managed to expedite the order when a cancellation was in effect.
I was even threaten by the Cust Rep Supv that she will block my account for any future order. THE NERVE OF HER! She got the nerve to threaten me of such!!!!!
With a company doing business this horrendous way, I would NOT want to be a returning customer EVER.
Best Buy In The Gem Market... Period
SAN FRANCISCO, CALIFORNIA -- Wanted to comment on the complaints... I know that when something is returned, the company has to take the time to inspect the goods. Aside from folks who do not understand and want their refund immediately ... read full review6 Replies - Latest reply on 08/08/2012
GLENDALE, CALIFORNIA -- Oct. 1,2011 I ordered a 14 carat Tanzanite ring from Direct Shopping Network. My credit card was debited 10/2/11 but I NEVER received the ring!! I called several times and actually talked to someone twice but nothing was ever done to refund my money!! I went on line and put in all the numbers connected to the item but to no avail. It really is awful when their are companies on TV selling items, taking your money but never sending you the merchandise!!! Such Crooks!!1 Replies - Latest reply on 03/22/2013Add reply
I ordered via phone an opal pendant on 07/04/11 in the amount of $131.95.
After several weeks of waiting, I called customer service to ask where the item might be. Was told it was in the shipping dept. And they would request that immediate shipment be made. I have never received the item.
On 08/15/11 I requested that the order be cancelled and full refund be made. I have spent hrs. Holding on the phone for customer service and sent many, many emails to them which they have never answered.
As of 09/25/11, I still have no refund.
Beware of this company.
I will be contacting the attorney generals office in cal, Monday for fraud,.i have stopped payment from my credit card but I'm still pursuing legal action. there are many laws being broken here. 1 Replies - Latest reply on 10/24/2010Add reply