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What Has Happened to Direct Shopping Network (DSNTV)
Posted by Jewelry buyer on 02/22/2009
GLENDALE, CALIFORNIA -- DSNTV was one of the best sites to find estate jewelry with Jack Jackles as well as jewelry from other hosts. In the past seven years, the only problem I had was with one or two tiny diamonds missing. One I sent back and one I kept. Still no big deal for what I received.

On December 30th, 2008 I ordered a pendant with vs diamonds and a stunning ocean blue, black opal that was deep sapphire blue. There was only one. Two days later, Art was selling it again! I immediately called and asked if that was the only one ( since it's pretty difficult to match an opal) She said, "Yes" I told her I bought it a few says earlier and she immediately told Art as I was watching the program, it was sold and he put it aside.

Now it takes three weeks of business days to have an item shipped. O.K. I agreed to that. Well, it has been 7 weeks and still nothing. I HAVE CALLED THE LAST THREE FRIDAYS AND ALL THEY SAY IS WE DON'T KNOW WHY IT HASN'T SHIPPED AND I WOULD HAVE TO PAY 10% to cancel ( 85.00) I said no, just send it. Well, here it is February 22 and they aren't on the live feed (net), or on the t. v. channel I watched them on. I called my credit card company and they are investigating.

Are they going under? I don't know. Also, the auctions they run aren't like any I've ever been to. They run a clock and when the clock is out of time and they haven't gotten what they want, they start the clock over again! What's that about? I will update this review when I get an answer from DSN or my credit card company.

Update: Freddy called from DSN and said: Sorry but we cant find the RING you ordered. I only told them and e-mailed them 8 times to keep telling them it was a diamond and opal PENDANT. SO, I guess Art got his way. He said on the air they weren't selling it, "for that" But they did sell it to me. So, I paid for it. I know I got a great deal. I paid for it. It was almost two months since my card was charged. I waited for almost two months and I ended up getting nothing. Today I did get the entire amount back on my card but it doesn't make up for the time lost, the item not sent to me, so much time involved with calls and e-mails.
     
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Posted by madconsumer on 2009-02-22:
very frustrating to the very least.

very helpful.
Posted by bellaestrella on 2011-06-23:
I'm experiencing similar problems!!!! The customer reps dispense erroneous information. DSN is quick to charge your credit card
Posted by G. Esposito on 2011-07-08:
I am totally disgusted w/ DSN. 8 weeks ago I purchased 4 sets of tanzanite earrings, 4 sets of tourmalene earrings a garnet ring and an estate piece. DSN has my money and I have 8 weeks of excuses as to why it has not been sent. 4 weeks after the order, they actually told me the earrings still had to be made,6 weeks after the estate piece purchase, they claim the hosts have not yet released it. What gives, They have $2000.00 of my money over 4 orders and all i get to do is sit on hold with customer service for 48 min, 52 min, then the next time an hour and 15 min and still no one answers. The complaints about shipping have been going on for years, maybe its time to train some monkeys on how to put things in a box.
Posted by G on 2011-07-08:
WELL I JUST CAUGHT DSN IN A BIG LIE, I CALLED UP AND ASKED ABOUT SHIPPING AS I WANTED TO KNOW HOW LONG IT WOULD TAKE FOR A RING. HE SAID 15-20 DAYS. I SAID GEE, THATS FUNNY I AM A GOOD CUSTOMER AND HAVE BEEN WAITING 2 AND A HALF MONTHS
Posted by judy on 2011-07-10:
I ordered a few items several months ago. Anyway thet deducted the money from my bank account that same day. However it took months and I kept calling DSN asking where mt order and every time they gave me a different answer and I know I talked to the same individual 99% of the time. The first time I called they said it was shipped out the next day after it was paid for. Three weeks later I called again and the guy said, "well it takes several weeks to make the item you ordered, when I know they had several of that ring available when I oredered it. Finally a few weeks later I called again and said this is all taking to long and I just want to cancel my order because I had not received and of the three items yet, all ordered that same evening. They replied that would not be possible becaue the order had already een mailed. So I waited another three weeks and still nothing came. I call again and asked to talk to the president of the company and finally they said they would cancel the order and refund my money. But to my surprise within a week I got two of the items I ordered. Inever did get the ruby ring I ordered but I was refunded finally for that item. Anyway they have now put a block on my ordering status like this was my fault. I order from other companies and alwas get my itemss within a week. Not that I would want to order from them again DSN that is, I think that they would block me from placing orders is poor business when this matter was handled unprofessional on their part and I will be letting others know about this company.
Posted by Beverly Boone on 2011-12-29:
I won an auction, a beautiful aquamarine and diamond pendant, for $600. Great deal, no doubt. It never came, I waited the time period plus a few days, still didn't come. I called,was told there was a backlog in making items and it would be another few weeks. I explained that this item was already made, 'one of a kind' item as described during the auction. Then was told something so ludicrous I laughed out loud. I was told that items couldn't be shipped until all the items that had been purchased before I purchased mine had been made and shipped and they were several weeks behind making items. WHAT???????? That very night I watched the show and they were selling items that the host said would be mailed the next morning!!!!!!! I never did get the item. Then, couldn't get them to answer phone calls, etc. Finally just gave up. They are totally unethical, BUYER BEWARE!!!!!!!
Posted by honeydew on 2012-01-18:
I ordered 4 of the twist o flex gem studded bracelets the first week in November..with the few pennies I saved over a couple of months for Christmas..the money was taken out right then as I ordered them..it was only an order for 21 dollars..but I waited and waited and waited..they do not answer the phone, they do not answer emails..they are acting shamefully..Blu Sheppard how could you let this happen? Where are you guys?..D.S.N. hasnt been on my t.v. for 10 days..Maybe the Feds are on to them..how sad..they used to be so great..I know the recession and customer lack of response is fueling this action, but they are ruining their reputation...which took years to build...
Posted by Lonnie on 2012-01-19:
So How about spending over 100K for the past 4 years. I got most wow! But I had a duzy bought yellow diamond and pink diamond rings at once offerd 4000 but they said a outside company out of New York was going to charge me. The have not been able to charge credit cards for 3 months. So the New York company charged me 4800 and I called DSN Sueselly and she said she would find out what happened this was in December. I finally got a call and they said they would give me a credit so after a week I got it but I got over 800 which was too much enough said I took the money and ran. I have tried to get special gems rhodocrosite and bought them 2wice but not charges and I bought a purple scaplite ring the got the money I never got the ring. So I am out 259 bucks oh well. DSN IS NOW OUT OF BUSINESS I believe have not been on net for 2 days. So Good Luck to all And I am done with um nothing they could do to get my business back. I have rings and bracelets, ect worth over 450K from DSN so over the years they were pretty good. Sorry to see them crash and burn so hard.
Posted by Meb on 2012-01-21:
My experiences with DSN were usually pretty good, slow but good. I noticed that they were off t.v. locally but did not think too much of it. Noticed no live stream but this happened in the past too. If they are now using outside billing sources, it is not a good sign. Too bad, I got some nice stones at good prices in the past. It's a shame to watch the complaints mount.
Posted by tazsrocks on 2012-01-23:
still waiting since june of 2011 called sent fax certifed letters my bank also sent you fax and received confermation you got them if you do not have the jewerly then you should return the monie shame on you very bad on youre part yes the jewerly i have received was nice and dont use our lords name in this youre the one whom can do right by youre customers get on the ball waiting but not for long and if youre being checked over good for those of us whome are tired of being taking advantage of .........
Posted by todd christenson on 2012-01-27:
I bought a ring for $400 almost 3 months ago,i called them a number of times after the ring failed to show up and they told me that they were super busy and that they were behind on their shipping,well now i call their phone # and i get a repeated message saying that my call will be answered in the order it was received,but never get an operator.I hope that they can work things out,Blue Shepard i believe is a good man,but obviously has some problems and i hope all is going to be alright with him and the DSN family.I hope that what ever it is that is causing them problems will all work out. I can do with out the ring i just hope that nothing bad has happend to anyone their,Todd Christenson.
Posted by adriano alanez on 2012-02-01:
This company is no longer able to fulfill its orders and uses your money to float the business. Their Reps asked me to dispute the charges given there was little hope of the company crediting my accounts. I don't know how they can continue with such practices. Filed with the ICI (FBI) to address.
Posted by steven carman on 2012-04-11:
I am glad to here that I am not the only person to be work over by dsn.After reading the above e-mails I fill lucky that I only bought gems,that was trial on its own.Igave up on dsn last Dec. when they offer a low cost on any gem stone in thier stock.After 4 mo0nths of calls e-mails Dsn addmited they would not fill my order of 4 months.Luckly they charge to drop 16 seperate orders.Like writer above BUYER BEWARE.
Posted by Scott on 2012-07-29:
I ordered gemstones a few hundred dollars worth in Dec of last year 2011 and still have not received them i call every day i now have given up they are not in business anymore they shut the doors.
Posted by Anna on 2012-09-13:
So it's official they have gone out of business?
Such a shame, I had a good run with them got some great pieces, had some issues like everyone else. It's always a shame to see a company go under and the staff jump ship.
It would be nice if Art at least gave some sort of a speech as to what happened to the business, they seemed to be doing so well. WHAT HAPPENED.
Posted by cheryl dontigney on 2013-08-18:
I ORDERED AN ITEM IN 10/2012. B/C I HAD A CREDIT BALANCE. I JOKED WITH THE OPERATOR AT DSN, ARE YOU SURE I'M GOING TO GET MY OPALS? I NEVER GOT THEM. MY CREDIT CARD WAS FORTUNATELY NEVER CHARGED FOR THE EXTRA OVER THE CREDIT BALANCE. I NEVER SAW THEM ON THE INTERNET AGAIN. AS OF SPRING 2013 THE PHONE TO DSN WAS OUT OF SERVICE. I NEVER FOUND DSN UNTIL I GOT DIRECT TV IN 2007. I HAD ALL THE PROBLEMS AS THE COMPLAINTS STATED. BUT I WONDER IF MY JEWELRY IS EVEN AS STATED. IT SEEMS THEY SOLD INFERIOR ITEMS WHICH LOOKED LIKE THE EXPENSIVE ONES. I HAVE A FEELING THAT THE TANZANITE STONE I BOUGHT IS NOT TANZANITE BUT FLOURITE. I DREAD BRINGING IT TO A JEWELER. THIS COMPANY SHOULD B E ASHAMED. THEY MILKED THOUSANDS OF DOLLARS FROM CUSTOMERS AND GAVE THEM A SONG AND DANCE WHEN THERE WERE PROBLEMS . EVEN LAUREN AND THOMAS LEFT THE SINKING SHIP. I FOUND THEM ON GEMS BOND NETWORK. ALSO JEREMY HALL LEFT DSN PRIOR TO THIS. DOES ANYONE KNOW IF THERE IS A CLASS ACTION SUIT AGAINST THEM.. MONEY WISE I ONLY LOST $60 BUT OTHERS HAVE LOST THOUSANDS! THIS IS WRONG. I WAS TOLD THE COMPANY WAS INCORPORATED IN ENGLAND AND THAT IS WHY THE BBB AND OTHERS AGENCIES CAN'T HELP. DOES ANYONE OUT THERE KNOW THE TRUE STORY OF WHAT HAPPENED TO DIRECT SHOPPING NETWORK.. PLEASE FORMER EMPLOYEES LET US RIPPED OFF CUSTOMERS HEAR THE TRUTH.
Posted by kathryn ruiz on 2014-03-11:
Those scrum bags owe me over $2300' the exact same people are now operating under the name America's jewelry network on dish channel 221. I won a judgement in court and a lien from the Secretary of state in ca. The court does not enforce the judgement so of course they ignored everything.
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Deceptive Practices
Posted by Master jeweler on 04/06/2008
GLENDALE, CALIFORNIA -- I have been in the diamond business for 30 years. I have had the honor of doing business with site holders and Diamond Dealers in the N.Y. Diamond Dealers club. That is a privilege that means your word is your bond. If not you will not do any more business [black balled]. I bought 20 items from $49.00 to $3600.00. I kept 3 items and the others where so far from what they showed I could not believe it. I called the attorney general office here in Ga. and Cal to find out I would have to go to civil court. I called, and called, and called.

After 6 months I got refunded, but lost $400.00 dollars in mail and insurance. Beware they show the best and send something else. Diamond weights and quality where not as stated. And colored stone as well workmanship in gold rings was unacceptable.

[images below]

Direct Shopping Network - Shapphire, Diamonds, Rubys, Gold Ring Direct Shopping Network - Deceptive Practices
     
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Posted by maven on 2008-07-14:
what can be done .I just sent back 2 items one for an exchange they promised a perfect stone.I have 3 other orders in the loop.I ordered too much all at once .
They now say they charge a cancellation fee of 10% because I wanted to cancel the remaing offers pending resolution of first 2.
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Returns and Refunds
Posted by Diamondgirl on 03/22/2007
PENNSYLVANIA -- Does anyone out there shop with DSN (Direct Shopping Network. I have been for about a year ever since I came across them on TV one night. They sell very high end jewelry and gemstones. Love their stuff, great prices for the quality you get. I have one problem with them though. It takes 15 to 20 days to receive the mdse. and you have 30 days to return it unless it is an auction item, then there is no return. After an item is returned, it takes them 30 Business days to credit your account. I just don't understand why it takes so long to credit you. I purchasd an item on 1/11/07, it arrived 15 days later, returned it on 2/6 and my account wasn't credited until 3/19. This is just too long to have this kind of money out. Does anyone out there have this problem.
     
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Posted by grandma005 on 2007-03-22:
You are really really lucky to get your refund. Don't order anymore items from them.
Posted by tnchuck100 on 2007-03-22:
Based on your experiences with J.C.Penny, Ultimate Shopping Network, and now Direct Shopping Network I think you need to go to a store yourself and see what you are purchasing and take it home right then.
Posted by diamondgirl on 2007-03-24:
I am very happy with their merchandise, great quality for the price, I guess if I want to continue shopping with them I'll just have to put up with the delivery time and refund time. This jewelry shopping network is the only one that gives you a complete description of the jewelry, gold wt., quality of the diamonds, VVS,VS,SI, they do not sell less then SI diamonds which is very important to me. They also tell you the color, theirs are all D & F color diamonds. Their prices arent cheap, but only about 1/3 of what you pay in a jewelry store. I enjoy the program very much and have been very happy with all the jewelry. I just wondered if anyone out there has purchased from them. I have satellite that is the only way you can receive the program. I emailed them about how unhappy I am about the length of time to get the refund but haven't heard anything yet. If you ever have a chance to watch DSN you won't believe what they have for the prices. I got a .75pt. solitaire diamond ring SI stone DF in color with .35pts. of accent diamonds VS for 1,200.00. When I took it for an appraisal my jeweler couldn't believe it, they asked me where I got it and I told them. Since I found them, I won't shop for diamonds on any other HS network, most of their diamonds are I and priced much higher. Shop NBC for example, most of their diamonds are I with a color of HI and the prices much higher. You can also watch it on line at www.dsntv.com.
Posted by diamondgirl on 2007-03-24:
Oh, I forgot to mention that the gold on the jewelry items are almost all 18K, once in awhile they have a 14K item and when they do, the price is really low, they call them affordable items for everyone.
Posted by sprklythngs on 2007-03-30:
Beautiful jewelry, UGLY customer service. Still waiting for a refund on white zircon studs purchased 11/05..yup 2005!! Okay the were $47, but still, I encountered the same poor customer service, called multiple times, checked with my post--office, they sent ME Glendale Post-office paperwork to file also, very odd...sent that back to them...still no refund. Watch now with a skeptical attitude.
Posted by diamondgirl on 2007-04-02:
sprklythings, I'm suprised they didn't refund your money for the studs, now I have to be careful of DSN too. What did customer service say when you called? At least they are American and you can understand what they are saying. When you called, did they day they received your return? I always get a signature confirmation when I send something back although I don't usually buy the insurance if the item is under $500.00. With a sig. conf. you can track the order online at usps and they will tell you if it was received.
Posted by sprklythngs on 2007-04-05:
diamondgirl, customer service at DSN could actually track the package all the way from Glendale CA to my city/state (MN) and also could see that it HAD NOT been delivered!!! So at that point I expected a refund immediately. Yet they've jacked me around all this time. I'm tired of the run around, weird customer service hours & the hassle. Yes, I agree it's refreshing to say the least, to speak to a customer service rep thats American ;)) (BTW have quit doing business with companies that are employeeing over-seas phone help) So yes, I'm still out the $47++ with no earrings to show for it. Hey have you noticed anything strange about DSN lately...looks like possible financial problems to me....lots of gemstone shows "clearing the vault" stuff at rock bottom prices, lack of higher-end jewelry pieces & even sneaking pieces in with lower quality accent diamonds. Hmmmmmmmmm maybe we're not the only skeptics!?
Posted by diamondgirl on 2007-04-06:
I am so glad it is only 47.00 you are out, I don't know why they would give up a customer for this kind of money especially if you are on the east coast like I am, I watch from 10:00pm. till I have to finally shut it off and get some sleep. When I called their customer service to see why it is taking so long for my refund I had to hold on for over a half hour, this is rediculous. I guess this is what a person has to put up with to get these fabulous prices. Maybe you're right about possible financial difficulty, they have been showing items with lower quality diamonds for accents and a lot of clearance items. I haven't been watching too much lately because they are on so darn late in my area that with the nice weather coming I don't like to stay up too late anymore so I can get up early and enjoy the beautiful mornings. Also, it takes DSN over a month to send most items out, you are paying on your credit card before you even see the item, if you have to return it, it takes them another 30 days to credit your account, that is two months. I don't like to order any more jewelry until I pay for the order I received and kept last. They are really stupid for doing it this way, I bet a lot of other people feel the same. They are the only jewelry show on tv that sizes the rings for free and I know that takes time with all the orders every night. I guess I have either got to put up with it and shut up, or quit watching and ordering, HUH?
Posted by REDROVER on 2008-02-14:
My Turn...Ugggg, Every Item I have purchased from this shopping channel hast taken at least 30 days to arrive, Most of the items I have received have been very disappointing, the stones are nowhere as clean as the "sample" they show on the screen, I have purchased items from other jewelry channels as well and I can tell you there are two out there that do ship what you see jtv and gemstv. they ship in a matter of days and my refunds arrive within 10 days, they are great. If you call Dsn during their customer service hours you can easily wait 30 minutes or more or never get someone to help. They are quick to get your money when you order and very very slow to ship and slower to return it.
Posted by sprklythngs on 2008-03-13:
Okay the $47 refund FINALLY came in 2008 for the studs....complete joke to wait that long....I think they are having problems...lots of 'final sale' nights and down right ugly items....keep an eye on diamond quality. Long waits for shipments and terrible customer service will surely sink this network.
Posted by sprklythngs on 2008-03-13:
RedRover, I totally agree with your accessment of jtv & gemstv, I would add ShopNBC to that list too. They consistently send items of equal quality to what is shown on on-air...refunds are handled well too. Watch out for over priced purses on ShopNBC...extremely poor quality on the metal findings...I will NEVER purchase a handbag from them again..NEVER. After 20 days I had gold chipping off a $450 dollar handbag from The Find...customer service asked me ONE question....did you buy the extended warranty. OMG who thinks a fricken $450 would start to look tacky after 20 DAYS?? No comensation...nothing. They suck!!!!!!!!!!! Plus I am a big spender with them....well not anymore.
Posted by Amaze on 2008-04-27:
My issue with DSN.TV is pretty grim. I ordered diamond hoop earrings that were over $1300 on March 29, 2008 and have not heard anything from them. No order confirmation! Customer Service does not answer my communication--not by email or by phone. I am so afraid that I out the money. Of course, my checking account was debited immediately the day of the order. I do not know if VISA can help me or if I have any rescources. Amaze
Posted by Amaze on 2008-05-14:
Now it's May 15 and I still have not received my earrings from DSN.TV. I've contacted the BBB in Glenndale, but nothing has happened yet. I hope that I can get my credit card company to put some pressure on them.
Posted by maven on 2008-07-10:
I started watching DSN and ordered alot of expensive things and never gave a thought about when they'd ship or when my CC would get charged.

I agree their shipping is SLOW however they remake the rings ,not just resize them and they 'll recast them in whatever color gold you want so I think based on that 15-20 days is not much to wait.
With that said I am curently waiting for all the 5 items I ordered.
The first from 6/19 was attempted delivery today and I wa snot home.I will pick it up at the P.O. tomorrow, They ship registered mail with signature required I am told.
I did cal their CS during their weird hours 4-7 om EST and they gave me tracking numbers on the first 2 packages.
So I beleive they are on the up and up.I used a credit card for all the orders so if anything goes worng I'll file a chargeback and dispute the charge.
I am not thrilled with the fact they charge same night as order placed instead of when it ships.
I also wished they had value pays of some sort.
I am on a automatic with them if I dial they can place the order without me doing anything except saying yes.
Makes it way to easy.
I hope the items are as described and pictured.I'll get the first piece tomorrow with 4 more to follow..
I am so addicted :-)
Posted by cheryl fisher on 2011-07-05:
I'm sending back the crap they sent, I ordered a red 6ct zircon i recieved a 1ct red zircon. i ordered a tanzenite i got what looks like a simulante. maybe if they see what was sent they will be embarassed by it.
Posted by SUZY Q on 2012-02-15:
Been with this co 5 years 80% of items were beautiful others sent back no problem.This past year forget it.Still owe me 1 more item ordered 7/5/11.Only one CC co couldn't dispute.Can't reach them any longer.Talked to a service rep in Aug said lost alot of help in jewelry dept.Do not order anything from DSN period.Must say I got pair of studs ordered 7/15/11 end of Jan 2012!!!The order slip said ship date was 8/10/11 don't know what happened there.
Posted by cheryl dontigney on 2013-06-25:
DSN HAD SOME GREAT VALUES AND USED TO SHIP WITHIN 20 DAYS. BIG PROBLEMS BEGAN IN 2008. EM AILS NOT RETURNED. CUSTOMER SERVICE NOT REACHABLE AT ALL. ORDERS NOT SENT. MONEY NOT REFUNDED. WRONG ITEMS SENT. THE LIST GOES ON. NOW YOU CAN'T EVEN WATCH THEM LIVE ON THE WEB. I GUESS THIS IS WHY LAUREN AN D TOMMY LEFT. THEY PROBABLY WERE NOT GETTING PAID. THE BBB CAN'T HELP, THEY ARE NOT A MEMBER. THE COMPANY WAS INCORPORATED IN ENGLAND! THEY HAVE NO CONCERN FOR THEIR CUSTOMERS AT ALL. THE COMPANY REALLY WENT DOWNHILL. WHAT A SHAME. THEY WERE GREAT IN 2006 TO 2007. I ONLY LOST A $60 CREDIT. I EVEN JOKED WITH THE SALES REP AND SAID , MY ORDER WILL B E SHIPPED, WON'T IT? I WAS GIVEN A CONFIRMATION # BUT THEY SAID THE ORDER WAS NEVER PLACED. IT'S HARD TO GET YOUR MONEY REFUNDED WHEN THERE IS NO ONE TO DEAL WITH. I WAS TOLD THERE WERE ONLY 3 PEOPLE IN CUSTOMER SERVICE AND THEY LOST HALF THEIR STAFF IN THE SHIPPING DEPT. I THINK THEY TOOK THE MONEY AND RAN BACK TO ENGLAND!
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Working on others money
Posted by FPHLady on 04/26/2008
-- I have made over $100,000 in purchases from DSN during the past 4 years, but I seriously doubt if I will ever watch the show or make another purchase from them again.

I realize that they have no sense of loyalty to their customers. It has always bothered me that there is such a long waiting period to receive an order, even though the cost for whatever I purchased immediately charged to my credit card account. Another thing that bothered me was that whenever it was necessary to return an item, it always took about 30 to 45 days for DSN to issue credit to my charge account after they received the item back. (Whenever it was necessary to return something, I always sent it via insured USPS and signature required.)
About 4 months ago, I won a bid on a paraiba ring and it was in fact a very good deal for me..... a little over $2,300.00 for a 4 ct plus approx 1 ct VS diamonds set in 18 Kt gold.

After approximately a month and I still had not received the ring. By the way, when I won the auction, I asked about the size and it was my correct size, so nothing needed to be done to the ring before it was shipped to me. I phoned DSN customer service and was told that they didn't know why the ring had not been shipped to me, but would check into it and call me back. When I didn't hear back from DSN customer service within 24 hours, I called my credit card company and asked them to help me get DSN to ship the ring or issue a credit to the credit card. I didn't want a credit to my credit card, I wanted the ring. After 2 days I still had not heard from DSN and and so I called them again and was told that they had issued a credit to my credit card and management had decided they would not sell the ring to me. I told them I simply wanted them to ship the ring, but they refused.

I believe they operate on their customers' money and that's why it takes so long for them to ship orders or issue credit when an item is returned.
People please beware. You may get what you ordered or you may get one of many similar items and be advised that many of the duplicate items are inferior.
Also it's very insulting to listen to so much hype by the show host. Just listen carefully to the things that are said. If all that "she" says is true, the company could not stay in business and most of the employees should be fired for incompetence! So many prices are wrong and so many mistakes are made, i.e., the diamonds aren't figured into the cost, no cost for the center stone has been figured into the cost of the jewelry, etc.

These things simply cannot be true and it truly is insulting to the public's intelligence to listen to this hype! That's another reason why I have decided to use my remote and have stopped watching the show!

If you do purchase from DSN, Buyer Beware! You may get what you see on the TV screen or you may not and you'll may end up keeping an inferior gemstone or pay the cost for DSN shipping the item to you and whatever it costs you for insurance and shipping the item back to DSN. In the meantime, your credit card has posted the charge on your account for a lengthy period of time. I really miss Rex and Jeremy and having Art and Blue as a hosts on a regular basis.

In general, the old format for the show was more realistic than what it has been for the past couple of years. Now there is so much hype and it's nauseating to see the hostess glancing at herself in the monitors so often! UGH!
     
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Posted by Anonymous on 2008-04-27:
I wish I had the means to spend over $100,000 in 4 years from a TV shopping channel. Frankly I'd be spending my money elsewhere.
Posted by old fart on 2008-04-27:
It sounds like someone has a compulsive shopping disorder even if they can afford it...
Posted by Ponie on 2008-04-27:
Can't get out to a real, live store to spend your 'big' bucks? If I can't see an item I'm thinking of buying up close and personal, I want no part of it.
Posted by dezeez on 2008-12-11:
For the $$ you spent on that Paraiba, there are a ton of reputable dealers on ebay that deal in them and you can get a great certified stone for a few hundred dollars. There are plenty of small independent jewelers that do design and manufacturing that could cast the gold for you into a ring and put in nice diamonds with your stone for a LOT LESS than what you paid and the hassel you went through. I bought from one of the dealers on ebay I've worked with for a few years a great block D old mine round cut tanzanite 2Ct, deep blue violet stone and then found a manufacturing jeweler going out of business and selling off the last of his loose gems and picked up 2 brillant green russian demantoid garnets. I wanted to make a 3 stone ring that DSN had shown once, a one of a kind they charged over $5000.00 for in 18K gold setting with no diamonds. My jeweler friend made the ring from me copying a 3 stone ring I had in an entruscan design style.. Tanzi in the center and the demantoids on either side plus he put in 2 bagettes on the bottom of the demantoid to balance off the ring for looks and wearing. Finished with the wax cast for the gold work, the gold setting, diamonds and the stones I purchased it cost me about 980.00 and I have top notch stones, VS diamonds and 18K heavy gold setting and something really pretty and unique and a true one of a kind. You want nice jewelry I have plenty I am putting up on ebay after the new year as I downsize so we can retire in a year or two.
Posted by dezeez on 2008-12-11:
I forgot to add, the gem dealer I got my tanzanite from, one of his biggest clients is DSN, they got about 85% of their copper bearing Africana Paraiba's from him. I told him about one ring with huge blue/green stone that dippy blonde was showing one night and he emailed me a photo and I said 'thats the one".. he emailed me a bunch of photos of almost identical stones in color, size and clarity he had in his safe.. my cost on a 7.8 carat 299.99 and he paid the fedex shipping to me. Because most of their viewers buying are not into gem collecting and design they have no clue of the costs and you can get a good deal with them if you pay close attention but their so called retail prices are strictly "Beverly HIlls", not the rest of the real world.. to make things sound like a great bargain and impressive. I have found my general rule works with them, they will come down 40 - 70% on most items with the outrageous prices. 60-70% or more and I will consider otherwise not. Gems and jewelry markup starts at 100% and goes up as high as the market will bear.
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My experience with DSN
Posted by Mistical on 05/11/2010
B, NEW YORK -- I've had similar experiences with DSN as many that have written here. Fast to take your money, slow to credit your account. Customer service (if you want to call it that) is absolutely unreal, rude, inefficient, inept, lacking in communication skills, curt, and the list goes on and on.
If you have ever had to deal with them, you would realize what I am saying here. I think one girl answers all of the calls during a "BRIEF" time slot.
When I first started watching the show, I thought their things looked really good. I ordered a whole bunch of items. It was around the holidays a couple of years ago. I was buying jewelry for myself and as gifts for the family. I ordered rings, loose gems, etc. Some were final auctions.
Marlena has a final auction for a sapphire ring with diamonds. It looked really high quality on the TV. When I received the ring, it looked nothing like what was represented on the TV auction. The sapphire was inferior. The quality of the ring was horrid to the point of being uncomfortable to even have on your finger..
I DID NOT receive the ring from the auction. What I received was grossly misreprented. I know they said there were no returns on final auctions, but I returned it anyway. I am not going to spend money on something that did NOT look like was in the auction. They did return me my money...
eventually.
I kept some things that I bought, but on the whole, returned most of it.
They say there is a money back guarantee so they have to abide by that.

Well some time went by.. I turned on the show again. I called in to purchase something I saw. I gave the guy on the phone my customer number
and he told me flat out that I cannot buy anything from them anymore..
How do you like that??
They say there is a money back guarantee, and when you return something..
they penalize you..and won't let you purchase any longer? INteresting..!
It's just as well..
They saved me some money!

I did like the junior gem collector shows that Art ran.
I bought some diamonds for a great price in one of those shows..

I really like the looks of the estate jewelry too.
I was unable to purchase anything though..cause they have banned my account for returning items..

Nice public relations eh? haha.
Unbelievable....

You certainly can get an education about gems watching the show.
I think Lauren talks too much though..geez.. she goes on and on.....
what is that about?

Jack and Peter have a great estate jewelry show.

Anyhow..I have to say that I got all of my money returned by them.
It took time..and I was very very detailed and careful about the paperwork and watching my statements..

Have fun..
     
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Order With Caution And Start With Lower End Items To Make Sure You Get Them!
Posted by Dezeez on 12/11/2008
ILLINOIS -- I first shopped with DSN in 06 -07 and bought a few things that for the price were nice and I had no real complaints when received. One of their loose gemstone shows for Columbian emeralds (I am a gemstone collector) I had a hard time making up my mind between 3 stones, so the sales operator said "order all 3, you can return whatever you don't want as long as its not a final sale". So that is what I did. Their shipping takes forever just as everyone complains, but they charge you immediately! Stones finally arrived, all 3 were nice and I checked them for clarity and genuine natural vs. lab created and then took to a jeweler friend who checked for me and reported they were natural and untreated except for oiling. Kept the one I liked and sent the other 2 back within a week vs. 30 days, Fedex 2nd day insured.

Took a month of phone calls and a lot of threats to get my refund but finally it showed up on my credit card. Months later when I wanted to order a pair of earrings they told me my account was blocked for too many returns. I was furious and told the operator that of 10 items I had bought to date I only returned 2 because I could. They told me to complain to customer service.

Calling their main business number or customer service is a joke.. rarely do they ever even pick up and answer. I gave up after a dozen tries over a few months.

2 months ago they had a yellow Mosambique Cuprian, supposedly copper bearing in a nice setting at a good price for the size, clarity and the setting so I ordered 1 in white gold and 1 in yellow gold. I called in as a new client and used my same name but gave them my business phone number and they set me up as a new client no questions asked. My intent was to keep intact the one I liked the best and remove the stone for my loose stone collection and use the setting for another stone. The sale also included the gemology report noting they were copper bearing and Paraiba Africana.. Never got the certificates and have never been able to get through to customer service after dozens of tries. I've tested the stones and they are tourmalines and they are yellow, nice cut and clarity but there is no way outside of expensive testing to prove they are copper bearing. So if I sell I can only advertise them as Mosambique Tourmalines/Yellow.

During their reduced price sale I ordered a number of other items. The Mogok (Burma) Ruby earrings are very nice and the diamonds are not VVS - VS, they S1, but they are nice color and eye clean, they are well made with screw backs but again I was suppose to get a certificate of origin due to the rarity and blockade now of Burma rubies and nothing came with the earrings other than the NON Refundable sales receipt, and of course no one ever answers any of their phone lines. Other items arrived and were basically what I expected but what annoys me is that they charge immediately and it does not come in 7 to 14 days as they state it took all my times a month and a half or MORE to arrive.

People complain that things arrive much smaller than they are on TV... all the shows that sell jewelry and gemstones do this.. you have to remember the cameras they are using give a very false idea of what something is, that is why I tell the person taking my order to ask the show host to "put it on".. that will give you a good idea of size.

One of the first items I bought back in 06 was a multicolor sapphire bracelet. I have no complaints other than they cold have made sure all the blues and pinks and other colors all matched each other better, I had my jeweler take out the links with the pale stones. 2nd time I wore the bracelet it broke at the link connection between stones. Call and send back for free repairs.. WHEN PIGS FLY.. these people NEVER answer their phones except the order lines when they are on the air.. I took to my jeweler who fixed it and checked the rest of it and fixed where needed for $25 !

Lastly when I ordered a number of items in the same week this time around, when I called and finally got someone to check on where all my orders were I discovered one item they showed as cancelled. I argued with them that it was not cancelled but it do no good they were sold out. I told them to credit my account, the person that was checking my account said I was never charged, I told him I had my CC statement in front of me and they HAD charged me. Took 4 more phone calls during show time where I demanded they look into it or I would sue them.. 6 weeks later they finally credited me back for the order they cancelled on me, claimed never existed but still charged me for the night I ordered.

It will be a long time before I consider dealing with this company again after reading all the complaints and my experience with them.
     
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Posted by kathy maynard on 2011-06-23:
Ive ordered from dsn there call reps have always been nice there only are doining there job yes I agree ART needs to do someyhing about getting youre jewerly out in a timely manner I KNOW IT TAKES TIME TO SIZE AND CHANGE OUT THE GOLD BUT 90 DAYS THATS A LITTLE LONG ESPECIALLY WHEN YOU HAVE PAID FOR YOURE ITEMS NO ONE SHOULD HAVE TO CALL EVERY WEEK TO FIND OUT WHERE YOURE ALREADY PAID FOR JEWERLY IS i DONT THINK THATS ASKING TO MUCH I HAVE STILL ORDERED MORE JEWERLY SO FAR THE JEWERLY HAS BEEN AS STATED ID JUST LIKE TO GET THE REST THAT IVE BEEN WAITING FOR SINCE MARCH THANK YOU AND THANK YOU CALL REPS YOU KNOW WHO YOU ARE KEEP UP THE WORK BUT ART NEEDS TO WORK ON GETTING YOURE JEWERLY OUT AGAIN THANK YOU ///
Posted by Bellaestrella on 2011-06-23:
How are these people allowed to continue broadcasting???? They have been clearly fraudulent numerous times - just read all the complaints!!!! Mike Wallace from 60 minutes should investigate DSN, & broadcast NATIONALLY!!!!!
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A Bad Shopping Experience
Posted by Stellac on 10/12/2007
I wish I had read reviews on Direct Shopping Network (DSN) before I called to order a ring they offered one evening.(DirecTV channel 224)
I really should have known better!
The first call, the phone rep (sounding breathlessly busy)asked for my customer number. I said "I don't have a customer number."

She said "Then you have to hold." Put me on hold, then came back on the line and said "What size do you need?" I said "They show on TV it only comes in size 7."
She said again "You have to hold."
I held for about a minute then was disconnected. I called back, got a different rep, placed my order and was told my ring would be received in 15 days. I asked for e-mail confirmation of my order, which the rep readily agreed to do.

Three days later,when I had rec'd no confirming e-mail, I emailed the cust service address to request such. No reply. Remailed twice more over the next 4 days. No reply. Called the order telephone number & was told that they are not able to send email at all & that they have "nothing to do with the DSN website except we are the same company."
Since it had now been over a week since I ordered, I asked if my ring had shipped yet. The phone rep now says it takes 15-20 days to receive my order.

Ok.......so I wait. Twenty days later, no ring....I call back. No, the ring hasn't shipped yet & now it will take 15-20 BUSINESS days plus USPS delivery time.

So I waited another 4 days & called back. This time (halellujah) they tell me the ring has shipped & gave me a USPS tracking number. I went to USPS online tracking & found that my ring was delivered somewhere in North Carolina! (I live in Washington State). So, I call back.....after being on hold for 10 minutes, a different operator tells me "so sorry-our error" & that a replacement ring will be sent out the next day.

I waited 2 days, then called to get the "new" tracking number. According to this operator, no new ring had been shipped, & that any order will take 15-20 days to fill. By this point I was totally DONE with these people & stated that I wanted to cancel the order & credit my charge card. I explained all that had happened waiting for this order & he said he would have to put me on hold for a moment. He then came back on the line & said that there was no way that my credit card could be refunded until DSN "retrieved" the ring they admittedly shipped to the wrong address in N. Carolina!!

Feeling as if I may be visiting the "Twilight Zone", I politely said " Very well-thank you-I will have my credit card company deal with this. Have a nice day."
I did call my credit card company, had the charges removed & have really learned my lesson. I'll NEVER deal with this company again & consider myself very lucky. I'm sure DSN has a lot of dissatisfied customers we will be reading about.

     
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Posted by Anonymous on 2007-10-12:
They shipped to the wrong address which is their problem. Dispute the charge with your credit card company. Refuse any future packages. It might be a good idea to stop buying from them.
Good luck.
<;O)
Posted by Stellac on 2007-10-13:
I called my credit card co the very same day as my last conversation with DSN "customer service". They filed my dispute & took the charges off my account within an hour. (I checked online) Needless to say, this will be my 1st & last purchase from DSN. Thanks for your advice & good luck to you, too! (You didn't happen to receive my ring, did you?? ha-ha)
Posted by Anonymous on 2007-10-13:
No, didn't receive your ring. And besides, i'm not a size 7 !
Glad you got your charges reversed.
Stay away from them.
<;O)
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Poor quality and customer service
Posted by Danielle17 on 01/17/2008
I've had 2 bad experiences with DSN. After watching them for a few months, I figured I'd give them a try one night. They were selling what they were calling Block D 1ct tanzanite earrings for $149. I know that Block D doesn't necessarily mean AAA or better, regardless of what the blonde "Elvira" host was saying. The sample they showed was beautiful so I thought I'd try it and ordered 2 pairs. My credit card was charged immediately, but I received no confirmation email. After 2 weeks, I tried calling them every day for 2 weeks. All I'd ever get was a recording saying please hold. Some days I held on for an hour and would either hang up or get cut off. I finally called at 10PM EST one night, which is when they go on the air, and spoke to one of the operators who said I had to call back during "normal" hours. After fighting with him for 5 minutes, he agreed to help me and told me my order would be shipping that week. I finally received my earrings almost 6 weeks after placing the order. The tanazanite was horrendous. 1 pair was that very light violet color that you can get in places like Walmart. The other pair was a darker blue, but was so included and had bubbles in it. I sent them back and it took another 5 weeks for them to issue me a credit.

A few months later I ordered a "Block D" tanzanite ring from them. Same experience: long wait time, horrible quality stone, long time to receive a refund.

Last night, the "Elvira" host spent 20 minutes spinning this long tale of how they got an exclusive lot of Block D "+" tanzanite that were all cut into 6mm rounds, so they made rings. Even on TV, you can tell the stones were not high quality, but her excellent sales pitch ensured they all flew out the door. I feel so bad for the people who purchased them. I'm sure when they finally receive their rings in 6 weeks, the tanzanite will be poor to mediocre, and then they will have to endure another 5 weeks of fighting with DSN to get their refunds. I will never order from DSN again. It's too stressful and in the end, you can get better quality pieces for less $$ elsewhere.
     
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Posted by bargod on 2008-01-17:
Yet you went through it twice. I would have stopped after the first time. Actually I would never have ordered crap of the telivision in the first place.
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Best Buy In The Gem Market... Period
Posted by Gem Lover on 01/24/2009
SAN FRANCISCO, CALIFORNIA -- Wanted to comment on the complaints... I know that when something is returned, the company has to take the time to inspect the goods. Aside from folks who do not understand and want their refund immediately (it's why we use credit cards people... we can dispute and hold off till all gets settled.. it works.).. Aside from this, there's not a better place in the world to buy a Mogok Burma Ruby. They must have bought a HUGE parcel to pass along the deals.. Other networks don't disclose the origin... Burma is the best. There's an embargo and they are not coming out any longer, so DSN is the place for Burma Rubies, among so many other gorgeous finds!!

Bummer about their customer service phone lines. They are probably laying off like the rest of the world, so it takes a while.
     
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Posted by madconsumer on 2009-01-24:
are they certified terrorist free? as with diamodnds, burma rubies have been plagued with severe issues.
Posted by madconsumer on 2009-01-24:
here is a link that expalins the 9.28.2008 ban. the iirst section is about rubies, while the later part of the article reflects other gem stomes.

this a well known and respected gemstone publication.

http://www.preciousgemstones.com/gffall08.html
Posted by Bellaestrella on 2011-06-23:
NOT TRUE!!!! Just the other night, DSN was attempting to pass off a Mozambique Ruby as a BURMISE!!!! Shame on them!!!! They are SCAMMERS, & should be shut down!!!!!
Posted by TAZSROCKS on 2011-06-26:
I FOR ONE TREAT THE CALL REPS WITH RESPECT THEY DESEVE THE RESPECT THERE ONLY DOINING THERE JOB THOSE UF US WHOM WORK NO WHAT ITS LIKE TO TAKE THE HEAT FOR ANOTHER DEPI ALSO I AGREE ART SHOULD GET ON HIS DEPARTMENT TO GET YOURE JEWERLY OUT AT A TIMELY MANNER THEY STATE 15 20 DAYS I HAVE BEEN WAITING SINCE MARCH FOR SOME ITENS AND THIS AMOUNT IS 280000 MAYBE NOT TO MUCH FOR SOME BUT ART TOOK THE MONEY RIGHT OUT OF MY ACCOUNT ALSO THATS REALLY ALL I HAVE TO SAY THERE JEWERLY FOR THER PRICES ARE GREAT THIS FAR ART JUST NEEDS TO WORK ON GETTING IT OUT TO US WOULD YOU GIVE ME YOURE MONEY... TRUST ME... PLEASE WORK ON THIS WAITING SINCE MARCH THAN YOU
Posted by bad diamond ring on 2011-11-28:
waitting four months now for burma ring ,if as bad quality as other ring can I get full refund
Posted by Anna on 2012-08-08:
Are they out of business. I purchased a heap of jewelry from the time they started till I could no longer get any response from anyone. Shame if they went under, the jewelry was such a bargain.
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Frustrated Customer
Posted by Budbatman on 04/21/2010
GLENDALE, CALIFORNIA -- I am now joining the "DSN FRUSTRATED & FEED UP CUSTOMER BANDWAGON".

Their MODUS OPERANDI of doing business are the following:
They are quick in crediting your credit card with the purchase.
Their Gemological Report Certiticate is not credible. My order of diamond pendant was described erroneously on the certificate.
Even though it was their fault that caused the blunder, they still take their sweet time to process a refund and there was never an apology for the oversight.
My third order of peridot earrings and cross pendant took two and half months to process. The items were not limited quantity items and there was no need for special sizing. So, I finally got feed up and requested a cancellation.
Lo and behold, they managed to expedite the order when a cancellation was in effect.
I was even threaten by the Cust Rep Supv that she will block my account for any future order. THE NERVE OF HER! She got the nerve to threaten me of such!!!!!
With a company doing business this horrendous way, I would NOT want to be a returning customer EVER.
     
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