GLENDALE, CALIFORNIA -- Oct. 1,2011 I ordered a 14 carat Tanzanite ring from Direct Shopping Network. My credit card was debited 10/2/11 but I NEVER received the ring!! I called several times and actually talked to someone twice but nothing was ever done to refund my money!! I went on line and put in all the numbers connected to the item but to no avail. It really is awful when there are companies on TV selling items, taking your money but never sending you the merchandise!!! Such Crooks!!
I ordered via phone an opal pendant on 07/04/11 in the amount of $131.95.
After several weeks of waiting, I called customer service to ask where the item might be. Was told it was in the shipping dept. And they would request that immediate shipment be made. I have never received the item.
On 08/15/11 I requested that the order be cancelled and full refund be made. I have spent hrs. Holding on the phone for customer service and sent many, many emails to them which they have never answered.
As of 09/25/11, I still have no refund.
Beware of this company.
PENNSYLVANIA -- Does anyone out there shop with DSN (Direct Shopping Network. I have been for about a year ever since I came across them on TV one night. They sell very high end jewelry and gemstones. Love their stuff, great prices for the quality you get. I have one problem with them though. It takes 15 to 20 days to receive the mdse. and you have 30 days to return it unless it is an auction item, then there is no return. After an item is returned, it takes them 30 Business days to credit your account. I just don't understand why it takes so long to credit you. I purchasd an item on 1/11/07, it arrived 15 days later, returned it on 2/6 and my account wasn't credited until 3/19. This is just too long to have this kind of money out. Does anyone out there have this problem.