SAN FRANCISCO, CALIFORNIA -- Wanted to comment on the complaints... I know that when something is returned, the company has to take the time to inspect the goods. Aside from folks who do not understand and want their refund immediately (it's why we use credit cards people... we can dispute and hold off till all gets settled.. it works.) Aside from this, there's not a better place in the world to buy a Mogok Burma Ruby. They must have bought a HUGE parcel to pass along the deals.
Other networks don't disclose the origin... Burma is the best. There's an embargo and they are not coming out any longer, so DSN is the place for Burma Rubies, among so many other gorgeous finds!! Bummer about their customer service phone lines. They are probably laying off like the rest of the world, so it takes a while.
GLENDALE, CALIFORNIA -- I have been in the diamond business for 30 years. I have had the honor of doing business with site holders and Diamond Dealers in the N.Y. Diamond Dealers club. That is a privilege that means your word is your bond. If not you will not do any more business [blackballed]. I bought 20 items from $49.00 to $3600.00. I kept 3 items and the others were so far from what they showed - I could not believe it. I called the attorney general office here in GA and Cal to find out I would have to go to civil court. I called, and called, and called.
After 6 months I got refunded, but lost $400.00 dollars in mail and insurance. Beware they show the best and send something else. Diamond weights and quality were not as stated. And colored stone as well workmanship in gold rings was unacceptable.
PENNSYLVANIA -- Does anyone out there shop with DSN (Direct Shopping Network)? I have been for about a year ever since I came across them on TV one night. They sell very high end jewelry and gemstones. Love their stuff, great prices for the quality you get. I have one problem with them though. It takes 15 to 20 days to receive the mdse. and you have 30 days to return it unless it is an auction item, then there is no return.
After an item is returned, it takes them 30 Business days to credit your account. I just don't understand why it takes so long to credit you. Purchased an item on 1/11/07, it arrived 15 days later, returned it on 2/6 and my account wasn't credited until 3/19. This is just too long to have this kind of money out. Does anyone out there have this problem?
I ordered via phone an opal pendant on 07/04/11 in the amount of $131.95. After several weeks of waiting, I called customer service to ask where the item might be. Was told it was in the shipping dept. And they would request that immediate shipment be made. I have never received the item. On 08/15/11 I requested that the order be cancelled and full refund be made. I have spent hrs. Holding on the phone for customer service and sent many, many emails to them which they have never answered. As of 09/25/11, I still have no refund. Beware of this company.