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Direct Air

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45 Reviews & Complaints

Top Customer Complaints & Reviews:

In Dec 2009, I made an online purchase for 10 vouchers at $149/ea under Direct Air’s “Family Ties” program.
This Airline is the worst on the planet. They care nothing about their customers.
Having just experienced Direct Air, I would pay double just to never hear their name again. We tried the Family Ties vouchers.


Latest Reviews:

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Failure to Follow Through With Promotion - Family Ties flight promotion
FLYING OUT OF WORCESTER, MASSACHUSETTS -- I have been trying since December to confirm 5 flights that have already been paid for. The family ties promotion offered purchase ...
-- Complaint Posted by Lindatuckerman on 03/07/2012

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Do not buy family ties vouchers - prepaid flight tickets without selecting date
TORONTO -- Last August we prepaid for 2 return tickets through Direct Air to be used before April 31st. Since late December I have been ...
-- Complaint Posted by Yetti on 03/01/2012

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Poor to No Customer Service - Customer Service Lacking
MYRTLE BEACH, SOUTH CAROLINA -- Beware! of Direct Air! While I don't usually dis on a company, this firm has got some customer service problems to work through. ...
-- Complaint Posted by Ssmallory on 02/22/2012

This airline is scarfy bad.
NIAGARA FALLS, NEW YORK -- My daughter took Direct Air out of Lakeland in Sept. 2011. Hr flight was delayed 6 hrs due to a mecahnical issue. I know things ...
-- Complaint Posted by Csobo on 01/14/2012

SCAM
MASSACHUSETTS -- 100% the worst and most expensive flight of my entire life. Short of long is this airline is a SCAM...exclamation point!!!! ...
-- Informative Posted by Elitepm133 on 01/06/2012

Beware Of Travel On Direct Air!
PUNTA GORDA, FLORIDA -- We have used this airline because we have a large family and the prices are inexpensive. Every flight has been delayed an average ...
-- Complaint Posted by Gcdomoracki51 on 01/05/2012


Direct Air Great Customer Service - Flight Overbooked was corrected immediately
NIAGARA FALLS, NEW YORK -- My husband and I booked flights to Lakeland Florida in October 2011 and a Direct Air Customer Service Rep called to inform me ...
-- Compliment Posted by Drlavigne55 on 12/10/2011

Direct Air Friends And Family Ties - Open Ended, Transferrable Airline Tickets
Great price! great convenience. The premise: Opportunity to purchase discounted air tickets on line for nonstop flights ...
-- Complaint Posted by Matacale12 on 12/06/2011

Flights for Spring Break Cancelled 2 months ago - we were not notified!
NIAGARA FALLS, NEW YORK -- We booked an extended family vacation with Cruise to San Juan for Spring Break. We heard from a friend - who heard from a friend, ...
-- Informative Posted by Goaliegirls3021 on 12/04/2011

Travel delays
WORCESTOR, MASSACHUSETTS -- The flight we booked from Worcester, Ma was delayed time wise 3 times on Sun 10/30/11, when we arrived at airport no electricity, ...
-- Complaint Posted by Afgrand46 on 11/13/2011

Do Not Do Business With This Airline - Family Ties Voucher
WORCESTER, MASSACHUSETTS -- We bought 2 Family Ties vouchers in April this year and a week ago, I went online to reserve flights in January, 2012. I followed ...
-- Informative Posted by Erniehyde18 on 10/16/2011

Circuits Busy - No response from efforts to contact through Web Site - Ticket Reservations
We pre-purchased two of the family ties vouchers (the special ended 9/11/11)from Direct Air. Ticket reservations opened 9/12 ...
-- Complaint Posted by Dsconrad919 on 09/13/2011

Direct Air - Family Ties Sep 2011 - Family Ties
I left this as a comment on another post, then thought it probably deserves its own heading. Today is Sep 12, which is the ...
-- Compliment Posted by Spoont on 09/12/2011

Family ties
I have purchased two Family Ties and I am trying to book a flight! Their add says to call them to book I have been trying ...
-- Complaint Posted by Wfarley1272 on 08/02/2011

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