DirectBuy - Page 2

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1.8 out of 5, based on 5 ratings and
24 reviews & complaints.

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Merchandise Delivered With Damage/ Indentations Not Acknowledged
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Rating: 1/51
GAITHERSBURG, MARYLAND -- High end chairs with IMO transportation nicks I wouldn't accept. Brought in "expert" who said same. DB wrote email to mfg saying customer won't accept. Are the nicks defects or characteristic of wood as if mfg wouldn't get paid unless it was characteristic. Meanwhile I never claimed mfg did anything wrong. Mfg says characteristic while Company says it doesn't sell chairs with these nicks. DB won't put in a transportation damage claim. With the extra fees, small discount and what appears to be intentional dishonesty (I was told this is always the mfg response to these nicks) DB is not worth the annual fee much less the membership fee. I should have purchased chairs directly from Co.
     
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$6,000 to Join and what do you get?
Posted by on
Do your homework. DirectBuy is not the answer. In the late 90's the dues to belong were about 2200.. today, however, they are upwards of $6,000 to join. And yes, then you tack on the 8% handling fee that the franchise owner also pockets.. and you soon realize that this is not anywhere near the savings indicated during the 2 hour presentation.

DirectBuy franchise owners are making oodles of money by getting you to fork over this kind of cash. If you aren't able to pay, you are not allowed to join for 7 years... I do not know how it will ever be possible to have this company banned in all states but someone needs to do this. Put these franchises out of business and make them go look for work.

The only thing obtained by joining a DirectBuy franchise is that you would be feeding the greed of the franchise owners. Don't.. you can find better deals for the things you want and/or need elsewhere.
     
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DirectBuy is a scam -- get your membership fee back
Posted by on
We were warned by friends that they were cheated out of about $5,000 for a DirectBuy membership fee. They forked over all that money because DirectBuy told them that they would be able to buy things for their new home at the manufacturers' price -- at a 50% to 60% discount.

Little did they know, after DirectBuy tacked on hefty shipping and handling fees, they were able to find most of the items for sale through DirectBuy at the same prices, if not lower prices, at retail stores like
Lowes and Best Buy!!

[snip - no solicitations please]
     
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Direct Buy - How to be a Good Consumer
Posted by on
I have read several negative reviews about Direct Buy. All of those reviews have the same thing in common. It appears that the reviewers did not pay attention to the information presented when they purchased their memberships and they also didn't ask pertinent questions before purchasing membership. I am a Direct Buy member. However, I did not become a member when I first learned of this company. Why? Because I don't shop retail, so there was no savings involved in becoming a member. I also did not want to wait several weeks for my items to come in. That was before my home flooded and had to be gutted. Once that happened, I joined Direct Buy because it was the smartest move I could make to save money on my extensive renovations. The Customer Service at Direct Buy is very poor. The ordering system is inconvenient and time consuming. Being forced to drive 30 minutes to the location to check prices and order items is beyond ridiculously inconvenient. However, I saved over $20,000, so it was worth it to me. Of course, I spent many thousands to get that savings. If you aren't going to buy high ticket items that are substantially reduced through Direct Buy, then you probably don't want to join this club. Or if you want to receive items quickly. Or if you don't want the hassle of having to go to one location to check pricing. Direct Buy is very, very good for specific types of purchasing. Pay attention at the presentation. Do the research before you buy a membership. Ask plenty of questions.

By being a good consumer you'll be happy with your Direct Buy membership purchase and you won't be one of the many who write complaints about Direct Buy and wish they could get your money back.
     
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Directbuy Is A Scam And A Terrible Company To Do Business With
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FLORIDA -- I know an employee that currently works in the Tampa location. She has given me inside scoop on this company. The $50,000.00 giveaway doesn't exist, if anything they will make sure that one of their family members or close friends pretend as though they won but actually didn't. The Owners of the company are very rude and unprofessional. She also stated that they have no respect for their employees. I think any company that does not respect customers enough to give them the option to go home and think about a $5,000.00 purchase has no respect for their customers. Being pressured to make a same day decision for that type of investment is very low class and sounds like a scam to me. The worst part of it is, if you don't decide that day to pay the $5,000.00 membership fee, you are told not to come back for at least 7 years.

This company does not want to give you an opportunity to go home, research the organization and find out all the terrible ratings they have, negative commits/complaints from different customers experiences, rude and unprofessional treatment that they are practicing. So people do your homework before you get scammed.
     
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Our Experience at DirectBuy
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I feel our experience at DirectBuy was different than the ones posted on some of the reviews.

We went to the open house, were treated with utmost courtesy by everyone that was employed by the Anaheim California DirectBuy facility. We knew going into this that there was going to be a membership fee, but we didn't know how much.
We were not pressured in any way, shape or form.

They asked us what type of purchases we were planning to make. We are updating our kitchen, buying new appliances, wood floors, window coverings, etc. (some major purchases). They allowed us to look at as many books as we wanted, they explained how to read the books, etc. Because we went in without any prior shopping at other places (Home Depot, Lowes, etc)

We didn't really know how much of a savings there would be from DirectBuy. Knowing we had 3 days to cancel the contract (it plainly states in big letters on the back of contract) we signed up and paid for the membership in full ($5800.00) We left there immediately and went to the local appliance store & Home Depot and got prices on the appliances we wanted. We looked at hardwood and priced it. We returned to DirectBuy the next morning and got their prices on the same floor and appliances. There was an $800.00 savings on the appliances, $3000.00 savings on the wood floors.

The even told us about a $300.00 rebate from GE that we could get. Last night we looked on the internet and saw how so many people (those who didn't join) were so quick to decide that DirectBuy is a scam, we got scared and went over to Direct Buy today and cancelled our contract. We told them we wanted to cancel, NO ONE gave us any problem, they were so kind and nice. We just told them that we didn't think it would benefit us in the long run. Our credit card was immediately refunded the money. The gal said that is their policy for those that cancel within 3 business days.

Sooooo---we hope we haven't made a mistake in cancelling our contract. We just got back from Home Depot and the cabinets we want are double the price of DirectBuy, for THE SAME CABINETS!!!!!!
     
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Directbuy DOES Make Money Off Merchandise They Lie
Posted by on
Rating: 1/51
ALL -- The 8% they charge goes to the owner or franchisee ... however they will lie about it
     
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Great Customer Service and Prices
Posted by on
Rating: 5/51
HOUSTON, TEXAS -- I just became a member and the pricing is amazing. They gave me a free quote in home and the whole experience was amazing
     
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SCAM
Posted by on
Rating: 1/51
TEXAS -- I thank Direct Buy for learning about SCAM's with them, that's about the only good thing I can say about it. Every story here about saving's not adding up to what they say, poor customer service, is the TRUTH, if you want to learn with @ 5000.00 tag this lesson go ahead, they give you all of that .
     
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Direct Buy Scam
Posted by on
I read only one compliment on Direct Buy so he is obviously on the pay roll. I had a run-in with them yesterday where I was followed into the car park being abused by a manager as I was trying to get into my car with my walker. I since researched them and found they are being sued in a class action lawsuit with 800,000 people. I am going to join this it is time they were shut down. 39 Judges recently refused their settlement of 15 million. They are scam artists you just need to Google Direct Buy complaints to find out all about them. If anyone has any info on Florida lawyers dealing with this please e mail me.
     
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